Overall, not bad but as soon as we arrived, we were treated very rude by the front desk for not having paperwork. We offered our iphone that had all the confirmation information but they needed the paperwork, which was never mentioned we needed. There was also construction in the room above us, we were awaken to drilling first thing in... more

My husband and I traveled to the Barcelo for my 30th birthday. As a first word of caution, do NOT use 1-800hotels to book a stay here. We booked with them to stay at the Barcelo Palace (which is the newest of the Barcelos) and we had a confirmation voucher and everything. When we arrived at the Palace to check-in,... more

First time to Riveria Maya and would return to Barcelo Colonial again , planning for April trip. Only thing I will change will be to up grade to junior suite with ocean view. The food was excellent and the staff was perfect at all times. more

We stayed at the Colonial from 10/24-10/31 and loved every minute of it! The hotel was very clean, the staff was friendly and worked hard to make our vacation a great one, and the food was good. This was our first trip to Mexico and the first time we've stayed at an all-inclusive. The hotel had pretty low occupancy, and... more

This resort was our first trip to Mexico, and we will be back, and we will be back to this resort. From the pool, beach, meals, service...everything was great. Us not getting a king bed the first night was the only hangup. more

Very Very happy. This was our first time to a all inclusive, it was very nice. I would recomend this Barcelo resort. We booked (with Transat holidays) at Colonial, they UPGRADED us to the Palace!!! (for free) The resort is very large, it takes about 15-18 mins to walk from one end to the other (walking at a fast pace)... more

I am an avid user of TripAdvisor, so thanks to all the great reviews and tips I was able to decide on this hotel and know what to expect and go prepared, so I want to give some back :) We stayed 8/20 - 8/27. Barcelo is a Great Hotel - 5 Hotels (Caribe, Beach, Colonial, Tropical & Palace) each... more

We traveled through a Delta Airlines package booked through AAA. Having read reviews of all inclusive resorts in the Riviera Maya area we had concerns about theft and cleanliness etc. We were upgraded to a 2nd floor balcony room across from the pool and sounds of waves at night. The staff was gracious and the food in the specialty restaurants... more

We stayed for a week in Barcelo Maya Colonial in June and it was great. Ground are immaculate, hotel rooms are clean and comfortable, beach is gorgeous. There are some rocks in the water, but you can find places where to enter with sand only. There are enough loungers and palm trees for everyone on the beach. You can feed... more