Arrival/Departure/ - Bell desk and front desk are not organized. Our dry cleaning did not arrive to our room upon departure instead they dropped everything in the lobby. No one at the front desk or guest services knows about activities and shows. Example front desk have told me that the kids show starts at 6 30 pm, guest service 7... More

We just returned from 6 days and had a great time. My wife and I took our 14 year old son and 10 year old daughter and they had a blast. The resort was safe, clean, and staff for the most part was very happy and very nice. The pools and beach were very clean. There was an area of... More

My family and I enjoyed yet another great visit to the Barcelo, our 7th visit. We love this property, the beach is amazing, great snorkling, service is always great the only area of concern, which has never been a concern before was checking in, I was advised that the hotel is not responsible for any valuables taken from the safe... More

We just returned from the Barcelo and my family had an amazing time. I had been to Cancun twice before this trip and this resort was worth the longer car ride from the airport. It has a more tropical feeling than hotels closer Cancun. Our room was a bit small for the 4 of us (myself, husband and 2 sons,... More

It was our second stay over at Barcelo Colonial. Grounds are beautiful, rooms are clean, overall a very nice resort. We were at the Colonial on the first week of april 2013. We had a very bad experience on our second night. We were having a drink in the main lobby when a blade coming from a ceiling fan fell... More

Our family stayed at the Barcelo Colonial in May 2013, and had a wonderful time! The Barcelo Maya, made up of five side-by-side resorts, is nothing short of spectacular. It has just about everything you could ask for in an all-inclusive beach resort. Oh, it might not be perfect, but consider: • One of the best long stretches of beach... More

We have been in the past to this resort, and thought to try it again. What a mistake! To begin with, the staff people at the reception desk are very slow, and if a problem occurs takes a million of phone calls to fix it. We got looked out of our room, with the locker either out of baterry of... More

Air conditioning did not work on the first night. But then we switched rooms and upgraded to 'club premium' for additional money. They must have got used to hearing from us because the phone didn't work, or the coffee pot and the air conditioning started to crap out in the second room we upgraded to after the first night. Beach... More

We stayed for a week at the Barcelo Maya Colonial during our trip to Mexico in March. The rooms were very nice, well-appointed and clean. The service was fantastic and everyone on staff was incredibly friendly and accommodating. The pools were great and had a nice mix of quiet spots and party spots. There were lots of chairs and we... More