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Barcelo Maya Colonial

Certificate of Excellence
Hotel website
Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
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1 room 1 guest
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Barcelo Maya Colonial
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3,032 Reviews from our TripAdvisor Community

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Traveler rating
    1,649
    883
    279
    127
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (466)
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Minooka, Illinois
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I was looking forward to my trip at this resort as I had heard good reviews and was very disappointed. Pros: The resort is beautiful and the beach is beautiful. I have no complaints about the views. The staff with the water sports hut on the beach were all wonderful. Cons: This section is lengthy. Upon our arrival our room... More 

Was this review helpful? Yes 1
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this review, as we offer a sincere apology for all the inconveniences during your stay. It is our goal to achieve the complete satisfaction of our guests so you can count on us to work hard, day by day, to improve the quality of our services. We... More 

Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I went there in July 2015. The overall property for Barcelo in Riviera Maya was beautiful. I was originally slated to stay at Barcelo Colonial. The staff there was amazing. I want to give a special shout out to Xavier at the front desk and to Joel who was one of the bellhops. Unfortunately, my room smelled of mold and... More 

Was this review helpful? Yes 1
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, On behalf of Barceló Maya Colonial, we would like to thank you for the time you spent to write your feedback about your stay at the property. Our main goal is to go beyond our guests’ expectations. We are really happy and proud to read that our staff was able to make you feel like good during your... More 

Miami Lakes
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I when on vacation with my son an daughter. From the arrival we were treated like royalty. The staff where very friendly and helpful. The place is beautiful and well kept. The polls are a dream always clean and warm. The food is out of this world many varieties of fruits. Meat. Fish. Dessert. Etc everything was delicious. The staff... More 

Was this review helpful? Yes 4
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you for choosing Barceló Maya Colonial to enjoy your vacations. We are honored to have had the opportunity to serve you. We appreciate that you have taken the time to acknowledge the efforts of our dedicated team and no doubt they will be motivated by your kind word. We look forward to welcoming you again. Kind regards, More 

Carlsbad, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My family and I just returned from visiting Barcelo Maya. We loved it. Food was plentiful and delicious. Beach was beautiful and the water was warm. There was some seaweed on the beach, but the hotel crew cleared it up right away. Go and enjoy this piece of paradise.

Was this review helpful? Yes 3
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this review. It is our goal to achieve the complete satisfaction of our guests so you can count on us to work hard, day by day, to improve the quality of our services. We hope you would let us host you again in the future Best regards, More 

Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in Barceló Maya Colonial Beach in April 2013 for 10 days we had a blast we won that trip at our 2012 Christmas party. The location of our Villa well center we didn’t have to walk a football field to get at our room it was a few steps away from the lobby and close to everything. We... More 

Was this review helpful? Yes 4
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, We want to thank you for the delighted review you have posted on Trip Advisor. Our commitment with our guests is to provide the best service with the highest quality that you deserve for that reason, after reading your comments about the staff and service, the whole team knows that the efforts made daily are really worth it.... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This was mine and my boyfriends first trip together so naturally we wanted the best deal at the most amazing resort...and we got just that! We haven't traveled outside the coutry prior to this but the experience was incredible and the resort was perfect! Tips: *Pay to have a direct shuttle from the airport to the resort ours was $20... More 

Was this review helpful? Yes 8
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this lovely review. We are pleased to know you have enjoyed your recent stay at Barceló Maya Colonial and we sincerely hope to welcome you again in a near future. Best regards, More 

Langley City, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I returned to the resort after 9 years and what a disappointment. The rooms are all beaten up, mold in the bathroom, on the pillow cases and on the sheets and the room stunk like mildew. The doors to the entertainment centre were broken, the sliding door was held closed with a screw and worst of all... More 

Was this review helpful? Yes 7
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, We sincerely appreciate all your kind words about your experience here at the Barceló Maya Colonial. It is our goal to provide an excelent service in all areas so you can count on us to work even harder to accomplish this. Be sure that your comments will be a great source of motivation for all our team. All... More 

calgary, alberta
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Lots of options at the buffet but the food was average and hard for people with allergies. Room was nice. Beach was spectacular! Ocean beautiful. There's a package for a romantic dinner on the beach. It was expensive but worth it. The resort seems quite safe. Far away from town.

Was this review helpful? Yes 1
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this lovely review. We are pleased to know you have enjoyed your recent stay at Barceló Maya Colonial. It is our goal to achieve the complete satisfaction of our guests so you can count on us to work hard, day by day, to improve the quality of... More 

Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We just got back from the Barcelo Colonial. The service was great from the dining buffets to housekeeping and facility: Staff were working very hard keeping us very happy and they did a great job. We stayed on the beach at all time and we had an exceptional service from the pool bar. Special thanks to all bartenders (Diego Pale,... More 

Was this review helpful? Yes 1
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this lovely review. We are pleased to know you have enjoyed your recent stay at Barceló Maya Colonial and we sincerely hope to welcome you again in a near future. Best regards, More 

Level Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
3 of 5 stars Reviewed 1 week ago

Traveled as a family of 6 adults. Booked thru Barcelo website. Requested a king room connected with a double bedded room and received them at check in. They handed us a resort map and we were on our own. It took us a few days to find our way and figure out where things were. Don't bother asking any staff... More 

Was this review helpful? Yes 5
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this review.. It is our goal to achieve the complete satisfaction of our guests so you can count on us to work hard, day by day, to improve the quality of our services. We hope you would let us host you again in the future. Best regards, More 

Hotel Review Summarization

What travelers say

  • Very good(11)
  • Pool bar(10)
  • Other resorts(8)
  • Great time(7)
  • Playa del(5)
  • Steak house(4)
  • Seafood restaurant(4)
Questions? Get answers from hotel staff and past guests. Ask a question

3,607 photos of this hotel

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Hotel & grounds (588)
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Business center/function rooms (4)
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View from room (97)
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Dining (211)
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Room/suite (187)
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Bathroom (30)
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Amenities (129)
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Beach (16)
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Junior Suite Deluxe Ocean View Club Premium (35)
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Kiddy Pool (8)
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Olympic Pool (7)
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Pool (26)
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Restaurants and Bars (54)
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The Hotel (45)

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