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Barcelo Maya Colonial

Certificate of Excellence
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Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Colonial
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Barcelo Maya Colonial
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2,653 reviews from our community

Traveler rating
    1,408
    799
    247
    120
    79
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966
943
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43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We had heard so many awesome reviews about this place.... and it did not disappoint! There was tons for our 8 year old to do, and entertained us adults as well. The resort was ridiculously clean (to the point of seeing workers polishing fire hydrants ect lol). There was never a piece of garbage or an empty cup laying around.... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Our trip to the Mexican Riviera was wonderful because it was spent with family and in the beautiful weather of the Yucatan. It was our 6th trip to Mexico and the only one that I have anything negative at all to say. The hotel facilities were terrible. We had to call twice to have our room cleaned. Vanity supplies were... More 

Was this review helpful? Yes 1
Leduc, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

The saying goes that you can dress a goat in a tuxedo but it's still a goat. This is my feeling about The Maya Colonial. In many ways the Maya Colonial is like many other properties ... great beach, beautiful pool, manicured property, the workers were the best and bountiful tequila. Where this property fall horribly short is in the... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Overall the resort was beautiful and lots to do. Food was great. Most of the wedding was good. I found the wedding coordinator did not do a good job of explaining to me my options and I was pretty lost when if came to picking details of wedding as it was hard for me to plan a wedding not knowing... More 

Was this review helpful? Yes 2
Fairfax, Virginia
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Booked Barcelo Maya Colonial through Barcelo operator but when we got there, they tried to bump us to Tropical. I've also done the pre-checkin through the Barcelo website which wasted my time. Great facility from pool to restaurants but the lack of trust and honesty prevents me from coming back. Apparently, all the kids in Mexico also have spring break... More 

Was this review helpful? Yes 2
Denver, Colorado
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Although the premises of the hotel and food were good, I experienced issues. Wireless internet is not included in the stay. My family payed for a week of wifi (which was quite pricey). Unfortunately, after we purchased it it continually failed to work. We reached out to guest services and even a manger multiple times throughout our stay. They continued... More 

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Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't see any normal person dissatisfied with this place. The grounds are immaculate, spectacular & ultra clean. In fact, it seems out of my nicest dreams. You feel like Royalty in this place. The service is very professional and it is obvious they are very selective in who they hire and that they follow strict training. The rooms are... More 

Was this review helpful? Yes 5
Chestertown, Maryland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My stay at the Barceló Maya Colonial was wonderful! The employees were attentive, helpful, and kind. My accommodations were beautiful, clean, and so comfortable. The food was spectacular and the alcohol was plentiful! My only concern was with the Wi-Fi. I understand the primary focus for most vacationers is to escape the outside world, but I was there on business... More 

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

First i'll list PROs of this resort. Beautiful beach and pool. Stayed during spring break and resort was fully booked even then plenty of chairs at the beach and pool at any given moment (shade or sun). Buffet was very good, better than restaurants. Swim with dolphins experience is a must. Hotel staff except for front desk was great( did... More 

Was this review helpful? Yes 7
Saint Paul, Minnesota, United States
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I researched this vacation for a long time. It was a big expense for me as a single mother. I was very pleased with the vacations; I booked through Apple Vacations and received a room on the third floor that the Colonial- very close to the pool. the room was great- no smell, very quiet. Be sure to securely shut... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Very good(11)
  • Pool bar(10)
  • Other resorts(8)
  • Great time(7)
  • Playa del(5)
  • Steak house(4)
  • Seafood restaurant(4)
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3,377 photos of this hotel

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Beach (16)
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Junior Suite Deluxe Ocean View Club Premium (35)
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Olympic Pool (7)
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The Hotel (45)

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