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All 15 Puerto Aventuras hotels

Barcelo Maya Colonial

3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
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81%
Ranked #10 of 15 hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
joseph850 Manchester, United Kingdom
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1,977 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (313)
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English first
Manchester, United Kingdom
Top Contributor
110 reviews 110 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Maybe like I was you're confused at mixed reviews of this hotel.well this is my experience.Trip from airport is about an hour.Check in at reception took about 10 minutes very helpful reception staff and no pressure to upgrade. Room in the Jalisco block was large nice king size bed.Good bathroom efficient AC plus a ceiling fan.Room cleaned daily to a... More

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We appreciate your kindly comments which have been sent to the Barceló Maya Colonial - Tropical staff involved in your entire satisfaction. We look forward to welcome you back soon. Best regards! The Management More

Beaumont, TX
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We just got home from a one week stay at this hotel. Our group included a 17 year old, 18 year old, 2 in their 20's and 3 over 50. We all had a good time. The resort is very clean and well maintained. Beautiful huge pools and great shady beach area. Plenty of chairs and hammocks wherever you want... More

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction. We are very happy to know you enjoy the services and of course we will take your kindly recommendations to improve every day. Thank you very much for visiting this paradise and we hope to see... More

1 review
3 of 5 stars Reviewed 1 week ago NEW via mobile

I have been to several all incluse resorts previously. Here they say it's all inclusive but they keep trying to sell you stuff. The service seems friendly until it comes down to money. We had a few complaints which were pretty reasonable, they had a chainsaw going every morning and all day until 6 pm. our dinner on the beach... More

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. We hope to see you soon in our establishment and... More

las Vegas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently visited this hotel. It was beautiful and the staff were all friendly and helpful. The huge pools were amazing. I loved the temperature of the water. And the swim up bars were a plus! The room was nice although we wish we had a king size bed instead of two fulls. I loved the restaurants. The Japanese one... More

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, First of all we want to thank you for your last visit to Barcelo Maya Colonial Hotel. Your comments have been reviewed with the staff in order to improve the attention to every single guest that we have the pleasure to host. We regret any inconvenience during your stay and it will be a pleasure to show you... More

Aberdeen, South Dakota
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed February 2014. I got engaged here!!! We went with 2 other couples. I honestly can't believe ppl have any complaints about this place. We all absolutely LOVED it, granted this was a first for all of us to an all inclusive resort. The staff were all so friendly. Every time we passed they would say, Hola. Food was... More

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Hola! Dear guest, It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction. We are very happy to know you enjoy the services and of course we will take your kindly recommendations to improve every day. In fact all the TV's are new :) Thank you very much... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I cannot say i expected to be treated like a king i mean for the price i paid. I read about a person comparing to other hotels but come on those are more expensive. The beach is great and if I do not like the food I go out to downtown and period. Great grounds.

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction. Thank you very much for visiting this paradise and we hope to see you again in a near future. Best regards, The Management More

Buffalo, New York
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent a week at the Colonial Maya and we picked it because it was farther away from the Cancun strip. It was a little bit of a drive from the airport, but it was a great trip. We were able to check in as soon as we arrived and hit up the buffet. The food was good and we... More

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction. We are very happy to know you enjoy the services and of course we will take your kindly recommendations to improve every day. Thank you very much for visiting this paradise and we hope to see... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We just got back from this awesome vacation with eight family members. I booked this trip through AAA, and was thinking about canceling due to the reviews on tripadvisor and the news media in general about Mexico, I'm glad we didn't, this was the best vacation ever!! We arrived with three other flights and was surprised how quickly we went... More

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We appreciate your kindly comments which have been sent to the Barceló Maya Colonial - Tropical staff involved in your entire satisfaction. We look forward to welcome you back soon. Best regards! The Management More

BC
Contributor
13 reviews 13 reviews
12 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our third stay at the Barcelo. We’ve stayed at the Tropical, Palace and now the sister hotel to the Tropical, the Colonial. We decided to stay for two weeks at the Colonial. Flight was Enerjet (charter for Air Transat) I would suggest you bring some snacks, granola bars, energy bars, bottled water, books, Ipod, hand held movie player.... More

Was this review helpful? Yes 2
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, We appreciate your kindly comments which have been sent to the Barceló Maya Colonial staff involved in your entire satisfaction. Thank you for taking the time to write a great review of your trip. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. Please write us to gteoperaciones.colonial@barcelomaya.com your loyalty... More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We vacationed in the Barceló Colonial in Mexico's Maya Riviera August 5 thru August 12. Our experience was amazing, to say the least! We tried a different restaurant every night and the food was way beyond our expectations. For example, the salmon in the seafood restaurant was so incredible that after the first bite I stopped chewing in amazement! The... More

Was this review helpful? Yes 4
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, We appreciate your kindly comments which have been sent to the Barceló Maya Colonial & Tropical staff involved in your entire satisfaction. We are sure you will enjoy the new surprising restaurants and services that Barceló Hotels is preparing for you! We really appreciate your kindly comments and we look forward to welcome you back soon. Best regards!... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(16)
  • Pool bar(11)
  • Other resorts(8)
  • Great time(7)
  • Steak house(6)
  • Playa del(6)
  • Seafood restaurant(5)
  • Dinner reservations(3)

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Maya Colonial 3.5*
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico

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Amenities

Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#7 Romantic Hotel in Puerto Aventuras #8 Spa Hotel in Puerto Aventuras #8 Family Hotel in Puerto Aventuras #9 On the Beach Hotel in Puerto Aventuras #9 Top resorts Hotel in Puerto Aventuras
Hotel Class
Number of rooms
481

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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