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Barcelo Maya Colonial

Certificate of Excellence
Hotel website
Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Colonial
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2,976 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (456)
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    (1075)
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alberta
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Enjoyed a week at the Colonial for my niece's wedding in the heat of the summer. Massive resort with amenities for all and we enjoyed most of them. Positive experience for sure and the resort did an amazing job for the wedding. Buffets were enjoyable and we tried three of the ala carte restaurants. You have to have reservations for... More 

Was this review helpful? Yes
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this lovely review. We are pleased to know you have enjoyed your recent stay at Barceló Maya Colonial and we sincerely hope to welcome you again in a near future. Best regards, More 

Rockville Centre, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Just got back from 5 nights at the Colonial with my wife and four kids. We had a nice time, but its frustrating when you come back from a trip saying that the place could be so much better. I will try and give you an honest assessment of what I think is important. 1. Rooms. Nice enough. The negatives... More 

Was this review helpful? Yes 3
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in sharing your recent experiences at our Hotel Barceló Maya Colonial. All your recommendation are very important to us; please note we will keep working hard to improve the quality of our services. Best regards, More 

Chiang Mai, Thailand
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We have been to Mayan Riviera area many times but first time at a Barcelo Hotel. It is a typical monster hotel, actually four or five hotels squeezed onto same property. Pros: Better than average food in buffet and alacarte restaurants but.. Friendly staff, rooms closer to beach than a lot of places we have stayed, lots of beach chairs... More 

Was this review helpful? Yes 4
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this review, as we offer a sincere apology for all the inconveniences during your stay. It is our goal to achieve the complete satisfaction of our guests so you can count on us to work hard, day by day, to improve the quality of our services. We... More 

Philadelphia, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Traveled with friends to this resort; it was our first time at the resort, and I would make a second trip there. We booked this place through a travel agent and while our agent did not describe just how family-friendly the resort is, you do realize that while you are there. This was not a negative for us because guests... More 

Was this review helpful? Yes 5
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this lovely review. We are pleased to know you have enjoyed your recent stay at Barceló Maya Colonial and we sincerely hope to welcome you again in a near future. Best regards, More 

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

This Hotel was supposedly “All Inclusive” but once you start asking for Dinners, drinks etc.you come to the sad reality that what you want has “An Extra charge”. Staff is not very helpful nor courteous, we brought a couple of complaints and didn't seem like they care about or opinion. We paid a lot of money for this trip and... More 

Was this review helpful? Yes 7
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this review, as we offer a sincere apology for all the inconveniences during your stay. It is our goal to achieve the complete satisfaction of our guests so you can count on us to work hard, day by day, to improve the quality of our services. We... More 

Rowlett, Texas
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our 8th visit to the Barceló and most likely our last for awhile. Although we love the properties, the Tropical being our favorite, we stayed at the Colonial 7/11/15-7/15/15. There's something not right; and I mean in the staff, the grounds, the kitchen, we have never ever experienced any issues in the past but this year, check in... More 

Was this review helpful? Yes 8
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this lovely review. We are pleased to know you have enjoyed your recent stay at Barceló Maya Colonial and we sincerely hope to welcome you again in a near future. We would also like to apologize for all the inconveniences during your stay and guarantee we keep... More 

California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I made my reservation of Maya Tropical and was placed in Maya Colonial. I had no problem with this until I found out there was major construction very close to our room. The loud tractors, trucks beeping as they backed up, jack hammering, and dump truck gates banging woke us up every morning at 8am (6am my home time). This... More 

Was this review helpful? Yes 3
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this review, as we offer a sincere apology for all the inconveniences during your stay. It is our goal to achieve the complete satisfaction of our guests so you can count on us to work hard, day by day, to improve the quality of our services. Best... More 

Hertfordshire
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have only rated this as average which is not a reflection of the whole holiday or resort, just one element of it. I will explain below. We have just spent two fabulous weeks at the Barcelo Maya Tropical/Colonial, but it didn't have the best of starts or finishes. There were six of us travelling. Myself and my wife, making... More 

Was this review helpful? Yes 3
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this review, as we offer a sincere apology for all the inconveniences during your stay. It is our goal to achieve the complete satisfaction of our guests so you can count on us to work hard, day by day, to improve the quality of our services. We... More 

Denver, Colorado
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After going to Barcelo for 6 years straight we chose another property last year. We had a good time but we had to come back this year. Dollar for dollar this is the best overall All-inclusive. The rooms are fine the food at the buffets are fine but the service is outstanding and the beach is outstanding and for me... More 

Was this review helpful? Yes 2
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this lovely review. We are pleased to know you have enjoyed your recent stay at Barceló Maya Colonial and we sincerely hope to welcome you again in a near future. Best regards, More 

Hackensack, New Jersey
1 review
4 of 5 stars Reviewed 2 weeks ago

Huge help from all personnel, but outstanding the reception desk particularly Geydi Rosado. We have been in others AI, but the food in their buffets quality is superior to average. Will improve WI-FI service, quality of the food at La Fuente , but overall I think is a good value, family oriented Hotel.

Was this review helpful? Yes
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in this lovely review. We are pleased to know you have enjoyed your recent stay at Barceló Maya Colonial and we sincerely hope to welcome you again in a near future. Best regards, More 

Hotel Review Summarization

What travelers say

  • Very good(11)
  • Pool bar(10)
  • Other resorts(8)
  • Great time(7)
  • Playa del(5)
  • Steak house(4)
  • Seafood restaurant(4)
Questions? Get answers from hotel staff and past guests. Ask a question

3,592 photos of this hotel

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Room/suite (187)
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Pool/beach area (925)
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Hotel & grounds (586)
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Family/play areas (54)
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Dining (211)
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Business center/function rooms (4)
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View from room (97)
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Bathroom (30)
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4:58
Videos (1)
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Other (1120)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (129)
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Beach (16)
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Junior Suite Deluxe Ocean View Club Premium (35)
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Kiddy Pool (8)
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Olympic Pool (7)
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Pool (26)
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Restaurants and Bars (54)
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The Hotel (45)

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