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Barcelo Maya Colonial

Certificate of Excellence
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Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Colonial
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Barcelo Maya Colonial
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2,812 reviews from our community

Traveler rating
    1,516
    834
    257
    122
    83
See reviews for
1,025
995
39
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (434)
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Windsor, Colorado
1 review
5 of 5 stars Reviewed yesterday NEW

Best resort we have been to. We came from a resort that we usually go to, and the Barcelo blew it out of the water. Super clean, everything was in perfect working order including the air conditioning. Staff was very friendly. Upgraded to premier for top shelf booze and a beach/pool front room. I think this place would be great... More 

Was this review helpful? Yes 1
McLean, Virginia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed at the Barcelo Maya Colonial for a friend's wedding. Normally I am not an "all-inclusive resort" kind of tourist, but I was pleasantly surprised at how much I enjoyed the experience. Th food, drinks and a lot of activities were included in the package. We tried snorkeling, sea kayaking and scuba diving. The food was not as authentic,... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed at the Barceló Maya Colonial from May 12 to May 19 for either our 17th or 18th time. What a wonderful place to have as our "home away from home." The check-in staff was friendly and the process was easy. Our room was spotless and overlooked the swimming pool with a view of the ocean in the background.... More 

Was this review helpful? Yes 1
Danvers, Massachusetts
1 review
5 of 5 stars Reviewed 2 days ago NEW

An excellent vacation experience! We've stayed at this facility on multiple occasions, and each one has shown consistent quality of service, food, and amenities. A very friendly, relaxing environment!! The staff is very accommodating and friendly, the a-la-cart restaurants were exceptional and buffets offer a great variety with better than average quality. The beaches, pools, and grounds are very clean... More 

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My family made this trip amazing. The resort is just average. The staff was great, they made the drinks a food taste better with there friendliness and good customer service. They had a lot of activities going on throughout the day, it was fun.

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Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Attentive staff and the rest is beautiful. Best beach, grounds, and pools in the Riviera Maya. Rooms are good, clean but could use a lift to bring it into 2010 forward!!!!! The resort is huge with the best pool and beach areas. you DO NOT have to wake up at 6:00-9:00 am to try and secure a chair here...... they... More 

Was this review helpful? Yes 2
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in sharing your recent experiences at Barcelo Maya Colonial. We are very glad to know you have enjoyed our facilities and the warmth of our staff. Please, allow us to host you again in the near future. Best regards, More 

Oklahoma City, Oklahoma
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

My stay at Barceló Colonial was great because of all the hard working, hospitable and kind employees who made sure that my needs/concerns were address promptly. They tried to put me in Tropical but I was adamant about being placed in Colonial. Alejandra, the front desk supervisor listened to my request and found me a beautiful room in Colonial and... More 

Was this review helpful? Yes
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in sharing your recent experiences at Barcelo Maya Colonial. We are very glad to know you have enjoyed our facilities and the warmth of our staff. Please, allow us to host you again in the near future. Best regards, More 

Philadelphia, Pennsylvania
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Would never return to this resort. Major issues with pool and room cleanliness. It's difficult to find someone in this large resort to ask for assistance. Food quality at buffet was average at best except for Kyoto restaurant. Capri and Mare Nostrum restaurants were average. Stayed at Colonial with my family. Don't waste your money on the "beach view" rooms.... More 

Was this review helpful? Yes 5
Grand Rapids Michigan
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

I just returned from a stay at the Barcelo Maya Beach Resort in the Colonial resort. I have stayed in so many and varied resorts, personally and as a travel agent that I was absolutely amazed at my first stay at this Barcelo. I noted many people are repeat visitors to this resort, and I now know why. It is... More 

Was this review helpful? Yes 3
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in sharing your recent experiences at Barcelo Maya Colonial. We are very glad to know you have enjoyed our facilities and the warmth of our staff. We do work hard to meet our guests expectations and reading your review made it all worthy. Thank you for recommending us... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

My bf and I just came back from a 5 day vacation paradise. The hotel grounds sparkle with lush greenery, beautiful fountains and perfect lighting in every way. We have never been to the Riveria Maya but we are already planning our return. The staff is so welcoming and helpful with every need. Our room faced the garden and the... More 

Was this review helpful? Yes
mayacolonial, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We would like to thank you for the time invested in sharing your recent experiences at Barcelo Maya Colonial. We are very glad to know you have enjoyed our facilities and the warmth of our staff. We would be honored to host you again in the near future, Best regards, More 

Hotel Review Summarization

What travelers say

  • Very good(11)
  • Pool bar(10)
  • Other resorts(8)
  • Great time(7)
  • Playa del(5)
  • Steak house(4)
  • Seafood restaurant(4)
Questions? Get answers from hotel staff and past guests. Ask a question

3,427 photos of this hotel

Traveler photos: See what travelers like you saw

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Family/play areas (52)
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Pool/beach area (914)
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Dining (208)
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Hotel & grounds (580)
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Business center/function rooms (3)
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View from room (97)
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Room/suite (185)
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Bathroom (30)
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4:58
Videos (1)
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Other (1021)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (129)
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Beach (16)
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Junior Suite Deluxe Ocean View Club Premium (35)
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Kiddy Pool (8)
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Olympic Pool (7)
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Pool (26)
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Restaurants and Bars (54)
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The Hotel (45)

Management photos: Courtesy of the property manager

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Pool/beach area (6)
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Room/suite (2)
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Hotel & grounds (1)
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Other (7)
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Amenities