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Barcelo Maya Colonial

3.5 of 5 Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
#10 of 15 Hotels in Puerto Aventuras
2,008 Reviews 4 of 5 stars
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Certificate of Excellence 2014
Barcelo Maya Colonial
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Barcelo Maya Colonial
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2,008 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
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English first
Antlers, Oklahoma
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our second trip to this resort. We upgraded to the Premium Club this trip and the service was excellent. The beds were very comfortable and the bathroom....awesome! We were in an oceanfront room with ocean views. I can't say enough about this place. The restaurants were great and the buffets were plentiful. I liked the nightly shows. The... More

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Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Resort is beautiful, extremely clean, best customer service. Food is great. We had the same waiter, Señior Johnson every night at the Buffett who always provided outstanding service. Pools and beach are absolutely beautiful. We couldn't have asked for a better vacation. My husband and I will definately be back.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

My girlfriend and I spent 4 amazing nights at Barcelo Maya Colonial/Tropical. The food was amazing, the service was phenomenal and we had so much fun. The dolphinaris was amazing despite what I've read. If you don't want to pay $100+ per person to swim with them, you can walk over at any time and there is a show every... More

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Claremore, Oklahoma, United States
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Confirm any and all reservations with the hotel Directly. We booked through Hotwire and picked a Junior Suite. It states on the website and printed reservation that we were getting an "Ocean View" room. They have no ocean view room. They do have "Ocean Front" which mean you look out your porch to see the pools and dining. The rooms... More

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, We want to inform that Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay with the the wirst band. Its true that the hotel , between the sea and the rooms are pools as in many... More

Montreal, Canada
1 review
4 of 5 stars Reviewed 1 week ago

I hope this review helps you. The purpose is to share information that will help you choose a hotel that is right for you with insightful comments. Ok, so we initially booked at the sister hotel the Barcelo Maya Beach, however, upon check-in we were informed that the hotel would be closed for renovations as of September 1 (we checked... More

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1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We were VERY disappointed when we arrived. We paid EXTRA for an Ocean View room and it even said ocean view on our reservation we showed them. We got to the hotel and were told there is not a single room with and ocean view only ocean front. Ocean front means you can't see the ocean from your room but... More

Was this review helpful? Yes 4
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Barcelo Maya Colonial Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. Best regards, The Management More

Mississauga, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This resort was Fantastic!!! This was my family's first trip to the Riviera Maya and we absolutely loved it!!! Food, resort and especially the staff were all great! Beautiful beach and large clean pools. We loved that we could shop right at the resort since the Plaza Mexicana is right on sight, and the prices were fair too. Will definitely... More

Was this review helpful? Yes 2
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services. It is great to know that all your party enjoyed their stay. We hope to see you soon at Barceló Maya Colonial & Tropical Hotel! Best regards! The Management More

Rochester, New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

This resort use to be top notch until management changed last year. Now you are offered certain things but don't get them. You have to argue with the staff to get what you are entitled to. The food is good, the resort is clean. Some of the staff needs to be fired because they don't want to do their jobs.... More

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. So please let us know exactly what you think it... More

Richboro, PA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Barcelo Maya Colonial from August 20th to August 27th. Check-in and check-out were both easy, quick and painless. We originally booked the newly renovated Suite Ocean Front Club premium room at the Barcelo Maya Beach, but due to ongoing renovations, the Barcelo Maya Beach was scheduled to be closed while we were there so we... More

Was this review helpful? Yes 12
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services. It is great to know that you enjoyed your stay; the staff of Barceló will be very happy to host you again! we are sure you will love the... More

Edmonton, AB
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Travelled Aug 10 to 17th 2014. We have visited this resort five times previously and decided to go back after six years away to celebrate our 26th anniversary. We chose the Colonial as it has always been wonderful and we have never had issues in the past. We had upgraded to club premium so we had access to premium lounge... More

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction. Thank you very much for visiting this paradise and we hope to see you again in a near future. Best regards, The Management More

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Hotel Summarization (Beta)

What travelers say

  • Very good(16)
  • Pool bar(11)
  • Other resorts(8)
  • Great time(7)
  • Playa del(6)
  • Steak house(6)
  • Seafood restaurant(5)
  • Dinner reservations(3)

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Barcelo Maya Colonial 3.5*
Reservation Options:
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico

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Room/suite (143)
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Hotel & grounds (460)
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Pool/beach area (754)
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Dining (168)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (129)
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Beach (16)
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Junior Suite Deluxe Ocean View Club Premium (35)
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Kiddy Pool (8)
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Olympic Pool (7)
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Pool (26)
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Restaurants and Bars (54)
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The Hotel (45)

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