We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 15 Puerto Aventuras hotels

Barcelo Maya Colonial

3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
Hotel amenities
Save Saved
You added Barcelo Maya Colonial to your Saves list
Barcelo Maya Colonial
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
81%
Ranked #10 of 15 hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Joanne M Edmonton, AB
  • Overview
  • Reviews (1,989)
  • Photos (2,934)
  • Similar Hotels
  • Amenities
  • Q&A (4)
  • Room tips (314)
  • Location
  • More
true
Write a Review

1,989 people have reviewed this hotel

Traveler rating
    962
    648
    207
    105
    67
See reviews for
774
719
14
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Edmonton, AB
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Travelled Aug 10 to 17th 2014. We have visited this resort five times previously and decided to go back after six years away to celebrate our 26th anniversary. We chose the Colonial as it has always been wonderful and we have never had issues in the past. We had upgraded to club premium so we had access to premium lounge... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This was the second time we went to the Barcelo Maya Colonial. I usually do not write reviews, but this time it was too much. As a return guest you would expect some consideration, in this resort you don't get it. I called them in advance as my wife is a handicap and required special accommodation. Upon arrival we found... More

Was this review helpful? Yes
New Rochelle, New York
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Barcelo is a great all-inclusive resort close to numerous tourist attractions such as: Tulum, Xel Ha, and Xcaret. It's about an hour from Cancun airport. The service and friendly staff make this resort a four star. I would definitely recommend this resort

Was this review helpful? Yes 2
Montreal, Quebec, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Booked on Barcelo website (so easy). The staff was amazing. Always welcome with a smile and special attentions They even extended their courtesy to the point of speaking with us in French (they noticed we were from Montreal). They are reconstructing part of the resort (Caribe). Seeing the results in the Beach section of the complex, I know where I'll... More

Was this review helpful? Yes
New York City, New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I just love Mexico! My second visit to Mexico, but different hotel. Nine adults. We traveled July 29th - August 5th. Transportation: We booked a share bus transportation. The bus ride was roughly 1hr and 15mins. We were so tired and just wanted to arrive to the resort. Check-in: When were arrived to the resort there was no line. Our... More

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay. During the check in and check out process we have an schedule of 12 pm for check out and 15:00 hours for check in. Also we will... More

Manchester, United Kingdom
Top Contributor
113 reviews 113 reviews
13 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

Maybe like I was you're confused at mixed reviews of this hotel.well this is my experience.Trip from airport is about an hour.Check in at reception took about 10 minutes very helpful reception staff and no pressure to upgrade. Room in the Jalisco block was large nice king size bed.Good bathroom efficient AC plus a ceiling fan.Room cleaned daily to a... More

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We appreciate your kindly comments which have been sent to the Barceló Maya Colonial - Tropical staff involved in your entire satisfaction. We look forward to welcome you back soon. Best regards! The Management More

Beaumont, TX
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We just got home from a one week stay at this hotel. Our group included a 17 year old, 18 year old, 2 in their 20's and 3 over 50. We all had a good time. The resort is very clean and well maintained. Beautiful huge pools and great shady beach area. Plenty of chairs and hammocks wherever you want... More

Was this review helpful? Yes 2
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction. We are very happy to know you enjoy the services and of course we will take your kindly recommendations to improve every day. Thank you very much for visiting this paradise and we hope to see... More

1 review
3 of 5 stars Reviewed 1 week ago via mobile

I have been to several all incluse resorts previously. Here they say it's all inclusive but they keep trying to sell you stuff. The service seems friendly until it comes down to money. We had a few complaints which were pretty reasonable, they had a chainsaw going every morning and all day until 6 pm. our dinner on the beach... More

Was this review helpful? Yes
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. We hope to see you soon in our establishment and... More

las Vegas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently visited this hotel. It was beautiful and the staff were all friendly and helpful. The huge pools were amazing. I loved the temperature of the water. And the swim up bars were a plus! The room was nice although we wish we had a king size bed instead of two fulls. I loved the restaurants. The Japanese one... More

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, First of all we want to thank you for your last visit to Barcelo Maya Colonial Hotel. Your comments have been reviewed with the staff in order to improve the attention to every single guest that we have the pleasure to host. We regret any inconvenience during your stay and it will be a pleasure to show you... More

Aberdeen, South Dakota
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed February 2014. I got engaged here!!! We went with 2 other couples. I honestly can't believe ppl have any complaints about this place. We all absolutely LOVED it, granted this was a first for all of us to an all inclusive resort. The staff were all so friendly. Every time we passed they would say, Hola. Food was... More

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Hola! Dear guest, It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction. We are very happy to know you enjoy the services and of course we will take your kindly recommendations to improve every day. In fact all the TV's are new :) Thank you very much... More

Owners: What's your side of the story?
If you own or manage Barcelo Maya Colonial, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Barcelo Maya Colonial? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(16)
  • Pool bar(11)
  • Other resorts(8)
  • Great time(7)
  • Steak house(6)
  • Playa del(6)
  • Seafood restaurant(5)
  • Dinner reservations(3)

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Maya Colonial 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Barcelo, Hotels.com, Travelocity, Tingo, HotelsClick, Despegar.com, BookingOdigeoWL, Venere, Priceline and Otel so you can book your Barcelo Maya Colonial reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico

2,934 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2599)
Viewed
Pool/beach area (753)
Viewed
Room/suite (142)
Viewed
Hotel & grounds (459)
Viewed
Business center/function rooms (3)
Viewed
Dining (168)
Viewed
View from room (89)
Viewed
Bathroom (17)
Viewed
Family/play areas (36)
Viewed
4:58
Videos (1)
Viewed
Other (931)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (320)
Viewed
Amenities (129)
Viewed
Beach (16)
Viewed
Junior Suite Deluxe Ocean View Club Premium (35)
Viewed
Kiddy Pool (8)
Viewed
Olympic Pool (7)
Viewed
Pool (26)
Viewed
Restaurants and Bars (54)
Viewed
The Hotel (45)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Room/suite (2)
Viewed
Pool/beach area (6)
Viewed
Hotel & grounds (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Puerto Aventuras with
any amenities

Amenities

Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Romantic Hotel in Puerto Aventuras #8 Family Hotel in Puerto Aventuras #8 Spa Hotel in Puerto Aventuras #9 Top resorts Hotel in Puerto Aventuras #9 On the Beach Hotel in Puerto Aventuras
Hotel Class
Number of rooms
481

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Barcelo Maya Colonial and other travelers.
4 questions
Ask a question

See all questions (4)

Questions? Get answers from Barcelo Maya Colonial staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer