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All 15 Puerto Aventuras hotels

Barcelo Maya Colonial

3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Colonial
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81%
Ranked #10 of 15 hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
RoxanneWL Quebec City, Canada
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1,937 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
Date | Rating
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English first
Quebec City, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Life of the rich and famous. Beach, pool and drinks all day. Food is out of this world. Service and people are friendly, courteous and fun. We had the time of our life. To good to be true. You get your money's worth. Everything is on site, no need to go anywhere else. LOVED IT.

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We appreciate your kindly comments which have been sent to the Barceló Maya Colonial - Tropical staff involved in your entire satisfaction. If you need more information for activities or recomendations please let us know, it will be our pleasure to help. We look forward to welcome you back soon. Best regards! The Management More

San Antonio, Texas
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 3 days ago NEW

First I would like to apologize to Motel 6 for the insult. I just returned from the Barcelo Maya where my family stayed for a week. It is not the place to go if you are traveling with teens or older children. There is not much for the older kids to do. They are too old for the kids club... More

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay. Let us comment that the complex has available rooms with two double beds only and we offer a sofa bed if you reserve for 5 people. Your... More

Montreal, Quebec
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Barcelo Maya Resort is very big ( 5 hotels in one) but because of its smart layout, you can access everywhere easily either by foot or with the help of a tractor shuttle. Check in / out is quick and people working at front desk are efficient. We encountered some minor issues such as water leak and had to change... More

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We appreciate your kindly comments which have been sent to the Barceló Maya Colonial - Tropical staff involved in your entire satisfaction. We look forward to welcome you back soon. Best regards! The Management More

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

we just stayed at this resort-july 2014. we were booked in the barcelo maya tropical and they moved us to the barcelo maya colonial. we asked the front desk why and he said they are exactly the same sister resort. the beach and resort itself was nice and clean. the room we stayed in was clean but the sink was... More

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, First of all we want to thank you for your last visit to Barcelo Maya Colonial Hotel. Your comments have been reviewed with the staff in order to improve the attention to every single guest that we have the pleasure to host. We regret any inconvenience during your stay and it will be a pleasure to show you... More

Pennsylvania
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I was there in 2010 ....had an absolutely amazing time. My son is coming there in a month or so...and had some questions he would like to email the guest relations manager.....could you kindly post email address? Thanks

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you very much for your loyalty! it will be our pleasure to welcome your son at Barcelo Maya Colonial. Please write us to gtealojamientocol@barcelomaya.com for any question or information you need. Best regards More

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The resort was beautiful... The staff were unfriendly and the all inclusive wasn't truly inclusive. You had to pay $25 extra per day to get "mid level" liquor. The biggest issue was the staff and not feeling welcome. I will not stay at this resort in the future.

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, First of all we want to thank you for your last visit to Barcelo Maya Colonial Hotel. Your comments have been reviewed with the staff in order to improve the attention to every single guest that we have the pleasure to host. The open bar is generally well accepted by our guests but we want to let you... More

Beeton, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this resort two years ago and their sister resort in the same complex, Maya Beach 8 times in the last 10 years. Always consistent, spotlessly clean, warm friendly staff and great food. Beach is terrific and pools as well. Have spoken to other guests who have stated this is the best resort they have stayed at of... More

Was this review helpful? Yes 4
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Keith H. We really appreciate your loyalty to Barceló Maya Colonial & Tropical. Thank you very much for sharing your experience. The main goal of Barceló Maya Colonial & Tropical is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home totally satisfied and with the desire to... More

Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I visited Barcelo Maya Colonial in Rivera Maya, Mexico in 2010 for our honeymoon vacation. What a fabulous trip and a gorgeous resort! WOW! It was so much more than I expected. Beautiful, tropical, luscious vegetation complete with it's own white sandy beach, multiple large pools with swim up bars, a beautiful lobby, nice rooms and what... More

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. Your recommendations have been analyzed with our Executive Chef. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. We hope to see you soon in our establishment... may be for your anniversary? :)... More

1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Poor service. Noisy construction. Only 4 a la carte reservations per week in dinners. Wines are extra cost. Food is average. No room service included. Last year we stayed at the Iberostar paradise beach, cheaper and a lot better.... way better. We are at the reception waiting for another room in spite of asking for it since yesterday. They seem... More

Was this review helpful? Yes 4
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you for letting us your comments which helps us to improve our services. It is very important to us to follow and program every request of our guests. We are sure that despite the high occupancy that we have we are able to accomplish your wishes. We remain to your service. Best regards, The Management More

Reviewer
4 reviews 4 reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I have travelled extensively in the Caribbean, this was my first trip to Mexico, and I had reservations, but it really surpassed my expectations. The resort at Barcelo Maya Colonial was CLEAN and very well maintained. I judge everywhere, by the condition and cleanliness of the common areas and I was very surprised to find the resort so well kept!... More

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services. Your recommendations have been analyzed with our Executive Chef and the Food & Beverage Management; We are sure that the staff will be very pleased to welcome you again.... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(16)
  • Pool bar(11)
  • Other resorts(8)
  • Great time(7)
  • Steak house(6)
  • Playa del(6)
  • Seafood restaurant(5)
  • Dinner reservations(3)

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Barcelo Maya Colonial 3.5*
Reservation Options:
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico

2,888 photos of this hotel

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Junior Suite Deluxe Ocean View Club Premium (35)
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Olympic Pool (7)
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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#7 Family Hotel in Puerto Aventuras #7 Romantic Hotel in Puerto Aventuras #9 Top resorts Hotel in Puerto Aventuras #9 On the Beach Hotel in Puerto Aventuras
Hotel Class
Number of rooms
480

Questions & Answers

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