We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Barcelo Maya Colonial

3.5 of 5 Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
Hotel website
Special Offer
Early booking offer
#10 of 15 Hotels in Puerto Aventuras
2,038 Reviews 4 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Certificate of Excellence 2014
Barcelo Maya Colonial
Professional photos View all
Browse nearby
Barcelo Maya Colonial
Write a Review

2,038 reviews from our community

Traveler rating
    984
    667
    213
    105
    69
See reviews for
789
741
14
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (2038)
  • Mar-May only
    (645)
  • Jun-Aug only
    (526)
  • Sep-Nov only
    (332)
  • Dec-Feb only
    (535)
All months
Alberta, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

We are many times repeat guests at this resort. We have always had an excellent vacation. From the moment you arrive The lobby is always impressive no matter what time of year. Bellhops are always smiling and helpful. You are greeted at the Front Desk with courteous staff, polite and very helpful in any way possible. Yssel is an excellent... More

Was this review helpful? Yes
Pennsylvania
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My son recently visited...and is a return customer. I contacted Andrea Gonzalez prior to them leaving to with some questions and requests and she was very accommodating. It was an outstanding trip with a great room....and special surprises each night in the room. They report the food was great.....as well as the shows. Thanks again to Andrea Gonzales for insuring... More

Was this review helpful? Yes 1
Memphis, Tennessee
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

We visited the resort for a friend's 30th birthday, and everything wad great!!! Lots of activities and shopping right on the resort!!! We will definitely visit the resort again! Family-friendly, great food, great drinks!!!!!

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, thank you so much for you comments. Its good to know that you had a great time with us to celebrate your 30th birthday. We hope to see you soon! best regards the management More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

our stay got off to rocky start as they did not accommodate us in the section that we had reserved. there was no financial compensation received for this,despite the fact that we had paid more than we would have if we had reserved The Colonial. the whole Barcelo Resort was well kept and clean .The beach is very nice as... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

dear Guest, many thanks for your time to evaluate our Hotel. we are very sorry for the inconvenience in your room. wer are working to fix this problem. Its good to hear that you enjoyed your stay. it would be a pleasure for us to welcome you again. best regards the management More

Canoas, Rio Grande do Sul, Brazil
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I really liked it. Clean, confortable, close to the sea, great service! It´s not exactly romantic, I suggest this for families. The breakfast is grat, the lunch is simpler. There are not much activities included.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

dear Guest, thanks so much for your time to evaluate us. Your opinion is very important for us, because its the only possibility to keep the service and make aprovements. we hope to see you soon. best regards the management More

Kingston, Massachusetts
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

5 families went in April of 2014. Beautiful spot, nice pools, nice beach and gorgeous weather. I would say kid friendly, however some of the advertised amenities were closed. The web site showed a mini golf and pitch and putt area that was closed for renovations. When I asked the hotel about why it wasn't on the website that it... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

dear guests, thank you for your comments about your stay with us. your opinion is very important for us to develop around us. we will talk about your comments in the hotel to make plans to satisfy you in your further stay. best regards the management More

Surprise, Arizona
Contributor
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a family gathering here (ages 7 to 70) and everyone enjoyed it. Most everyone thought it was great and spent 90% of the time in the water/ocean. Rooms were spacious enough for families with kids. Only thing that left something to be desired was the food....

Was this review helpful? Yes 4
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Pam F. We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence and we will work on Food issues to improve them. Our goal is complete guest satisfaction and we would be honor to host you again in the near future. Warmest... More

Antlers, Oklahoma
Contributor
18 reviews 18 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second trip to this resort. We upgraded to the Premium Club this trip and the service was excellent. The beds were very comfortable and the bathroom....awesome! We were in an oceanfront room with ocean views. I can't say enough about this place. The restaurants were great and the buffets were plentiful. I liked the nightly shows. The... More

Review collected in partnership with this hotel

Was this review helpful? Yes 6
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We appreciate your kindly comments which have been sent to the Barceló Maya Colonial - Tropical staff involved in your entire satisfaction. Thank you very much for visiting this paradise and we hope to see you again in a near future. Best regards, The Management More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Resort is beautiful, extremely clean, best customer service. Food is great. We had the same waiter, Señior Johnson every night at the Buffett who always provided outstanding service. Pools and beach are absolutely beautiful. We couldn't have asked for a better vacation. My husband and I will definately be back.

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services. We hope to see you soon at Barceló Maya Colonial & Tropical Hotel! Best regards! The Management More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My girlfriend and I spent 4 amazing nights at Barcelo Maya Colonial/Tropical. The food was amazing, the service was phenomenal and we had so much fun. The dolphinaris was amazing despite what I've read. If you don't want to pay $100+ per person to swim with them, you can walk over at any time and there is a show every... More

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. thank so much anmd we hope to see you and your family at Barcelo Maya Colonial in Riviera Maya (Mexico) More

Do you own or manage Barcelo Maya Colonial?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Barcelo Maya Colonial? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(16)
  • Pool bar(11)
  • Other resorts(8)
  • Great time(7)
  • Playa del(6)
  • Steak house(6)
  • Seafood restaurant(5)
  • Dinner reservations(3)

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Barcelo Maya Colonial 3.5*
Number of rooms: 481
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Barcelo, Hotels.com, Despegar.com, Priceline, Odigeo and Tingo so you can book your Barcelo Maya Colonial reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico

2,995 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2660)
Viewed
Room/suite (143)
Viewed
Hotel & grounds (460)
Viewed
Pool/beach area (754)
Viewed
Business center/function rooms (3)
Viewed
Dining (168)
Viewed
View from room (89)
Viewed
Bathroom (17)
Viewed
Family/play areas (36)
Viewed
4:58
Videos (1)
Viewed
Other (989)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (320)
Viewed
Amenities (129)
Viewed
Beach (16)
Viewed
Junior Suite Deluxe Ocean View Club Premium (35)
Viewed
Kiddy Pool (8)
Viewed
Olympic Pool (7)
Viewed
Pool (26)
Viewed
Restaurants and Bars (54)
Viewed
The Hotel (45)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Pool/beach area (6)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay