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Barcelo Maya Colonial

3.5 of 5 Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
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#10 of 15 Hotels in Puerto Aventuras
2,012 Reviews 4 of 5 stars
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Barcelo Maya Colonial
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Barcelo Maya Colonial
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2,012 reviews from our community

Traveler rating
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    657
    212
    105
    68
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783
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
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    (645)
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Kingston, Massachusetts
1 review
3 of 5 stars Reviewed yesterday NEW

5 families went in April of 2014. Beautiful spot, nice pools, nice beach and gorgeous weather. I would say kid friendly, however some of the advertised amenities were closed. The web site showed a mini golf and pitch and putt area that was closed for renovations. When I asked the hotel about why it wasn't on the website that it... More

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Surprise, Arizona
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Had a family gathering here (ages 7 to 70) and everyone enjoyed it. Most everyone thought it was great and spent 90% of the time in the water/ocean. Rooms were spacious enough for families with kids. Only thing that left something to be desired was the food....

Was this review helpful? Yes 1
Antlers, Oklahoma
Contributor
18 reviews 18 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second trip to this resort. We upgraded to the Premium Club this trip and the service was excellent. The beds were very comfortable and the bathroom....awesome! We were in an oceanfront room with ocean views. I can't say enough about this place. The restaurants were great and the buffets were plentiful. I liked the nightly shows. The... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Resort is beautiful, extremely clean, best customer service. Food is great. We had the same waiter, Señior Johnson every night at the Buffett who always provided outstanding service. Pools and beach are absolutely beautiful. We couldn't have asked for a better vacation. My husband and I will definately be back.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago via mobile

My girlfriend and I spent 4 amazing nights at Barcelo Maya Colonial/Tropical. The food was amazing, the service was phenomenal and we had so much fun. The dolphinaris was amazing despite what I've read. If you don't want to pay $100+ per person to swim with them, you can walk over at any time and there is a show every... More

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Claremore, Oklahoma, United States
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Confirm any and all reservations with the hotel Directly. We booked through Hotwire and picked a Junior Suite. It states on the website and printed reservation that we were getting an "Ocean View" room. They have no ocean view room. They do have "Ocean Front" which mean you look out your porch to see the pools and dining. The rooms... More

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, We want to inform that Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay with the the wirst band. Its true that the hotel , between the sea and the rooms are pools as in many... More

Montreal, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

I hope this review helps you. The purpose is to share information that will help you choose a hotel that is right for you with insightful comments. Ok, so we initially booked at the sister hotel the Barcelo Maya Beach, however, upon check-in we were informed that the hotel would be closed for renovations as of September 1 (we checked... More

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were VERY disappointed when we arrived. We paid EXTRA for an Ocean View room and it even said ocean view on our reservation we showed them. We got to the hotel and were told there is not a single room with and ocean view only ocean front. Ocean front means you can't see the ocean from your room but... More

Was this review helpful? Yes 4
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Barcelo Maya Colonial Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. Best regards, The Management More

Mississauga, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This resort was Fantastic!!! This was my family's first trip to the Riviera Maya and we absolutely loved it!!! Food, resort and especially the staff were all great! Beautiful beach and large clean pools. We loved that we could shop right at the resort since the Plaza Mexicana is right on sight, and the prices were fair too. Will definitely... More

Was this review helpful? Yes 2
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services. It is great to know that all your party enjoyed their stay. We hope to see you soon at Barceló Maya Colonial & Tropical Hotel! Best regards! The Management More

Rochester, New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

This resort use to be top notch until management changed last year. Now you are offered certain things but don't get them. You have to argue with the staff to get what you are entitled to. The food is good, the resort is clean. Some of the staff needs to be fired because they don't want to do their jobs.... More

Was this review helpful? Yes
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. So please let us know exactly what you think it... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(16)
  • Pool bar(11)
  • Other resorts(8)
  • Great time(7)
  • Playa del(6)
  • Steak house(6)
  • Seafood restaurant(5)
  • Dinner reservations(3)

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Barcelo Maya Colonial 3.5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico

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Beach (16)
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Junior Suite Deluxe Ocean View Club Premium (35)
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Olympic Pool (7)
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The Hotel (45)

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