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Dreams Puerto Aventuras Resort & Spa All Inclusive

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Km 269.5 Carretera Chetumal Pto Juarez, Puerto Aventuras 77500, Mexico
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Dreams Puerto Aventuras Resort & Spa All Inclusive
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Dreams Puerto Aventuras Resort & Spa All Inclusive
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2,741 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Dreams Puerto Aventuras Resort & Spa All Inclusive
See the most recent reviews
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 19, 2012

We stayed at Dreams Puerto Aventuras on 24 July to 7 August 2012 and we had an excellent holiday with my husband and daughter age 5. The hotel staff worked really hard to make our stay most enjoyable. I would like to say to any family with small children the Explorers Club for kids was an unexpected surprise. The range... More 

Was this review helpful? Yes 3
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review

Dear Guest, We sincerely appreciate the time taken to write your feedback reagrding your recent family holiday with us here at Dreams Puerto Aventuras. We are delighted to hear that you enjoyed your stay. All of the comments are shared with the operations team, especially the Explorer's Club ladies, feedback such as yours truly inspires each and every staff member.... More 

Laval, Canada
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 18, 2012

We had a great time. I went with my husband and my two sons who are 10 and 12 . If you are looking for a relaxing vacation this is a great place. It is a small quaint resort everything is close by.the pool and the beach are very close there are plenty of chairs for everyone. If you are... More 

Was this review helpful? Yes 6
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review

Dear Guest, First and foremost we would like to thank you for taking the time to share your comments regarding your recent familiy vacation with us here at Dreams Puerto Aventuras Resort & Spa. We are delighted to hear that you enjoyed your stay. All guest feedback allows us the opportunity to improve our services and facilities and we readily... More 

Calgary
Contributor
11 reviews 11 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 18, 2012

This is my second review of Dreams Puerto Adventuras. Our second trip this year to visit family in the area was fantastic. It is a smaller resort so you get to know the staff and they you.All the staff are great; all front of house staff want to ensure you truly stay is fabulous. Last trip we ate most of... More 

Was this review helpful? Yes 2
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review

Dear Guest, We were delighted to have you with us for the second time this year and thank you so much for once again providing such wonderful feedback regarding your recent stay at Dreams Puerto Aventuras. We are pleased to know you have enjoyed our staffs’ exceptional service. We will be sure to pass all of your comments over to... More 

Vancouver, Canada
2 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 17, 2012

My husband and I had our wedding on Feb. 22, 2012, and I have to say that it was more than we could ever have asked for. We arrived very late due to flight delays because of weather, and we were quickly given our room keys and shown around a little bit. My husband and I had the honeymoon suite... More 

Was this review helpful? Yes 1
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review

Dear Guest, First and foremost we would like to congratulate you on your wedding and for taking the time to share your comments and photos with us here on TripAdvisor. We are delighted that you enjoyed your time here and we were honored to be part of such a special occasion. Please rest assured that your comments will be shared... More 

spring tx
Top Contributor
64 reviews 64 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed August 17, 2012

We stayed 6 nights and will definitely return, however it won't be on a Saturday or Sunday check- in as this was the only bad situation we encountered. The front desk staff were exhausted, short with travelers who were also tired and hot, and just plain untruthful about the readiness of the rooms. It would have been nicer to say... More 

Was this review helpful? Yes 4
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us regarding your recent stay with us here at Dreams Puerto Aventuras. We truly appreciate all comments, both positive and negative, as we strive to maintain the high levels of service and quality that we are known for however we still understand that there is always room... More 

St. John's, Newfoundland, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 16, 2012

April 2012, 62 members of our family visited Dreams for the Normore wedding!! It was the trip of a lifetime, and every single one of us are just waiting to go back!! Every member of the Dreams staff make you feel welcome and comfortable during the entire stay!! An amazing time had by all! Whenever the family gets together, Mexico... More 

Was this review helpful? Yes 2
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you so much for taking the time to share such wonderful comments regarding your recent stay with us here at Dreams Puerto Aventuras Resort & Spa. We are thrilled to know that your stay was amazing and that you had the chance to enjoy our staffs’ exceptional service. Comments such as yours inspire us to continue striving... More 

Marlborough, Massachusetts
Top Contributor
55 reviews 55 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 16, 2012

We had a wonderful experience at Dreams Puerto Aventuras. The food and entertainment staff were incredibly helpful and attentive. Every meal we had was delicious and the portions were the right size to enjoy without being overwhelmed. We felt comfortable leaving our kids with their Explorers' Club staff, who were friendly and well organized with activities for the kids. We... More 

Was this review helpful? Yes 2
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review

Dear guest, On behalf of Dreams Puerto Aventuras Management and Staff we would like to thank you for taking the time to share your feedback regarding your recent stay with us. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. All of the comments are shared with... More 

Mascouche, Canada
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 13, 2012

Just got back from a 7 day trip at Dreams Puerto Aventuras! When booking the trip make sure you arrive after 3pm or pack a bathing suit in your carry on bag! We arrived at 11am and didn't get a room before 3:30pm. Very frustrating with a 6 and a 2 year old in tow! They were courteous and showed... More 

Was this review helpful? Yes 10
canada
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 13, 2012

DO NOT LISTEN TO THE NEGATIVE REVIEWS! My family and I traveled to mexico and stayed at the Dreams PA from august 5th to the 12th . Let me just start off by saying that this resort is not the most luxurious, large or new hotel- however it is still a fantastic resort! We started off our stay on a... More 

Was this review helpful? Yes 13
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review

Dear Guest, First and foremost we would like to thank you for taking the time to share such a detailed review regarding your recent stay with us here at Dreams Puerto Aventuras Resort & Spa. Reviews such as yours are very important to us, and can be a deciding factor for potentials guests so we truly appreciate you taking the... More 

1 review
5 of 5 stars Reviewed August 12, 2012

Despite a visit from tropical storm Ernesto, our stay at this resort was amazing!!! The entire staff was friendly, helpful and extremely accommodating! Good food, great drinks and a perfect family atmosphere. Our group of 16 people ranging in age from 13 to 62 was well taken care of and entertained from morning till night. The resort is very well... More 

Was this review helpful? Yes
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review

Dear Guest, We were delighted to have you with us and thank you so much for providing feedback regarding your recent stay at Dreams Puerto Aventuras and for sharing such lovely photos. We are pleased to know you have enjoyed our staffs’ exceptional service. Our entertainment team will be particularly glad to hear that you enjoyed their constant activities and... More 

Hotel Review Summarization

What travelers say

  • Room service(40)
  • Very good(30)
  • World cafe(25)
  • Kid Club(24)
  • Great time(21)
  • Adult pool(18)
  • Ocean views(17)
  • El Patio(14)
  • Hot tub(14)
  • Playa del(10)
Questions? Get answers from hotel staff and past guests. Ask a question

2,972 photos of this hotel

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Hotel & grounds (502)
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Family/play areas (60)
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Pool/beach area (717)
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Room/suite (361)
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Bathroom (54)
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Amenities (17)
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Beach (14)
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Deluxe Garden View Room (26)
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Family Deluxe Room (20)
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Honeymoon Jacuzzi Ocean View (22)
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Honeymoon Suite (22)
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One Bedroom Suite (39)
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Pool (9)
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Restaurants and Bars (35)
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The Hotel (34)

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Hotel & grounds (2)
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Dining (4)
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Room/suite (1)
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Other (9)
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