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Grand Palladium Colonial Resort & Spa


Grand Palladium Colonial Resort & Spa
Hotel class 3 of 5
Ctra. Chetumal-Cancun km 259.9 | Kantenah, Puerto Aventuras 77710, Mexico
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Traveler Reviews

82% Recommend
4.0 of 5 stars 607 reviews
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3 of 5 stars
itsmeek 1 contribution
Washington DC
Jul 11, 2009 | Trip type: Couples New
1/2 found this review helpful

We stayed at the Colonial section for a week between July 2 and July 9. While the resort itself has a decent pool, good food, and a nice beach, the service was not up to par at all. The hotel rooms are older and outdated, the guest services is unresponsive- I had to call them constantly to get my refrigerator... more

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5 of 5 stars
AndyAlien 2 contributions
New Jersey
Jul 9, 2009 | Trip type: Family New
3/4 found this review helpful

We booked 10 nights at GP Colonial with Expedia. Stayed there from June 20th till 30th. We go to All-Inclusive resorts twice a year, so we’ve been to few so far. But this resort was simply amazing. Arrived at Cancun airport 30 minutes early and within 15 minutes we were outside waiting for our hotel transfer. Expedia offers Best Day... more

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5 of 5 stars
StaffordshireChloe 1 contribution
Staffordshire
Jun 30, 2009 | Trip type: Couples
3/4 found this review helpful

We were not sure if we were going, following the swine flu outbreak, but so glad we did! This was the best holiday we have ever had. The hotel was still running at low capacity when we arrived and it was very quiet (which we liked), but this did not impact on the service in any way. We were given... more

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3 of 5 stars
aristocat2 17 contributions
Euless, Texas
Jun 25, 2009 | Trip type: Family
2/2 found this review helpful

Our flight and private transfer were great, no delays. We arrived at the resort around 4:00 pm. We were offered cold wet clothes but no welcome drink. Check in went smooth. We were in room 1917 (requested 2nd or 3rd floor in Bldg. 8 or 9 so got a room I requested. The location was great to go to Punta... more

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1 of 5 stars
CMHSENATOR 1 contribution
Columbus, Ohio
Jun 22, 2009 | Trip type: Family
2/11 found this review helpful

While the resort is beautiful (although dated and beginning to show its wear), my room was robbed (watches, cash and more tucked away in the bottom of my closed suitcase). It is my opinion that it is a scam by the hotel and some of the staff. They wait until the last day before you check out so they can... more

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1 of 5 stars
goodjob 1 contribution
OHIO
May 29, 2009 | Trip type: Family
3/18 found this review helpful

This resort was NOT, I repeat NOT worth the money. The service was BAD!! We never were able to get into any of the resturants. The Royal Suites vistor's always got first choice when being seated for dinner in their resturants. Only ate at the buffet because we couldn't get in anywhere else. Buffet food - POOR! No pool service... more

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5 of 5 stars
liketotravelMoncton 1 contribution
moncton
May 17, 2009 | Trip type: Family
10/11 found this review helpful

If anyone is looking for a great vacation...this is it. We have never been to a resort where we have fallen in love with it like this one. There is something beautiful about this place and the people who work there. We left feeling like family. The people we met there have become our friends. We want to go back... more

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5 of 5 stars
MatgerEdmonton 1 contribution
Edmonton
May 17, 2009 | Trip type: Couples
7/7 found this review helpful

We had a wonderful time during our stay at the Grand Palladium. The resort far exceeded our expectations. The food was wonderful everywhere that we ate; the buffets had a good variety, the a la carte restaruants had excellent service, the only meal that lacked a bit was the beach BBQ but it was still a fun meal. The beaches... more

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5 of 5 stars
teebee1968 1 contribution
Phila, Pa
May 15, 2009 | Trip type: Friends getaway
4/4 found this review helpful

The buffets were excellent, plenty of choices, they had theme menus every day (for diner), don't know why anyone wouldn't like the food. Not bothered with mosquitoes. Enjoyed the property, taking walks, trying different restaurants, going to different pools, bars, talking to the bartenders, bargaining for souvenirs. Scuba diving in Cozumel was great. Take the local minivans to Playa del... more

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5 of 5 stars
MWegs 1 contribution
Cleveland, OH
May 8, 2009 | Trip type: Couples
7/8 found this review helpful

The resort was very well maintained, and the staff was very friendly. Everyday there was a large amount of staff cleaning and grooming the grounds. The only real downfall of the resort was the hour ride to/from the airport. The property is absolutely huge, but wasn't bad once we learned the shortcuts. The food was o.k. at the buffets, but... more

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