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All 15 Puerto Aventuras hotels

Barcelo Maya Caribe

4.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
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Ranked #9 of 15 Hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
SanJG19
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1,062 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Barcelo Maya Caribe
See the most recent reviews
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Being our first time in Mexico, we didn't know what to expect. It was a pleasant surprise to find that the hotel exceeded our expectations. The staff was friendly and would greet us wherever we went. The grounds were beautiful. The drinks were wonderful, and even though the ala carte dinners were hard to book, you can get in MUCH... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear SanJG19: Many thanks for choosing Barceló Maya Caribe as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service, we also want to thank you for finding our staff to be hard working and friendly. We look forward to hosting you again in... More 

Ottawa, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was a nice week as it's not a 4.5 star but closer to a 3.7 or maybe a 4 as the rooms weren't anything special. The staff were great and the resort was very clean. The buffet at the Caribe was so so but we found the others at the Colonial quite good. We got into 1 a la... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear walshconsulting: Many thanks for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service, we also want to thank you for finding our staff to be hard working and friendly. We are happy that you enjoyed many aspects... More 

ogden, IL
Contributor
19 reviews 19 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First - the Fantastic Check-In - Despite many complaints on here, our checkin was fast. We arrived midday on Wednesday in a group of 7 couples and we were all checked-in in a matter of minutes. The grounds/lobby/public areas - BEAUTIFUL and SPOTLESS. Exceptionally well maintained landscape, gorgeous coloring, no trash, no dirt, no nothing. All public areas were 100%... More 

Was this review helpful? Yes 5
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear tammyvallee: We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Beach Resort as you vacation Hotel. Also we want to thank you, your goods comments to our grounds, gardens and lobbies. We are sorry that you felt the room was... More 

Regina, Canada
Contributor
19 reviews 19 reviews
6 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our 7th year in a row going to the Mayan, and 3rd time staying at the Barceló. Transfer to the hotel was quick and check-in was easy as we emailed the hotel before hand with our requests. ROOM - the Caribe and Beach sections were recently refreshed, and our room was clean and reasonably appointed. We had maintenance... More 

Was this review helpful? Yes 14
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Loran1223: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users. we are glad we have accomplished your expectations and enjoyed your vacation with us. Guest feedback is very important for us, as we know they help us to continue improving... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Let me start off by saying I do not have high standards. Good enough would have been fine. But this was the worst hotel I have ever stayed at. So let me tell you the facts and you decide. Here we go: Check In: took over 30 minutes. While in line we noticed that people were "melting down" and had... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear James A: Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for the inconveniences we have caused you. It is my goal to restore your confidence in our... More 

Calgary, Canada
Reviewer
5 reviews 5 reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 5 weeks ago

We booked at this resort because of the $2000 resort credit that was offered to us, we booked to stay there for my birthday and new years. we left on dec 26 and returned jan 2. as part of the 2k credit there was a $400 room upgrade offered. being that we booked the trip in November we emailed this... More 

Was this review helpful? Yes 9
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear JD80DEC: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users. We appreciate your full review and your comments which are very important for us. We are sorry for any inconvenience caused, but glad that you enjoyed many other aspects of... More 

Melrose
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 27, 2015

Our family of five (Kids ages 21, 19 and 14) arrived on Wednesday, Jan 7 about 2:00. We had a shared ride with Olympus Tours which took just over an hour and we were the second party to be dropped off of three parties. When you are at the airport, just keep walking until you are outside and then you... More 

Was this review helpful? Yes 12
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Palm89: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users. We really appreciate the time you have taken to share your impressions about your stay, and we are glad that you have enjoyed the property and Service, we also want... More 

Wichita Falls, TX
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 26, 2015

WOW! Our first All Inclusive resort was an awesome experience. We stayed at the newly renovated Maya Caribe after originally having reservations in the Colonial. They suggested the move as the rooms are all newly renovated and up graded and we were very pleased all the way around. We had an ocean view junior suite on the second floor that... More 

Was this review helpful? Yes 7
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear BigEintexas: First of all let me congratulate for your 30th Anniversary, and thank you for choosing Barceló Maya as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service, we also want to thank you for finding our staff to be hard working... More 

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 25, 2015

Hola, my family including 2 boys aged 11 and 13 recently spent 10 days at the Maya Beach Resort. We stayed in a superior room in the Caribe. The room was simple with 2 double beds which was adequate for us. The housekeeping could of been a bit better. Beds were made and towels restocked daily but the floor didn`t... More 

Was this review helpful? Yes 4
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Angie M: Thanks you for your comments, we are sorry for any inconvenience caused but glad that you enjoyed many aspects of you Vacation with us. Sorry that you felt the room was not clean, but I would like to let you know that we have a strict cleaning schedule for all our areas, our goal is to maintain... More 

Buenos Aires
Contributor
20 reviews 20 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 22, 2015

We are a family of 6: parents and four young adults, booked Maya Beach Resort trough Barcelo web page, for a week during New Years holidays. Three Junior Suite Ocean Front Club Premium. Reservations people contacted us by email several days before our arrival, asking for a confirmation because the hotel was full.Twice we confirmed everything including transportation from the... More 

Was this review helpful? Yes 5
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear We are happy that you enjoyed many aspects of your stay with us, however would like to apologize for the factors that meant you were not able to fully enjoy your Vacation. I sincerely apologize for any inconvenience we have caused you. It is my goal to restore your confidence in our company by solving this problem and preventing... More 

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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#7 Luxury Hotel in Puerto Aventuras
#7 Top resorts Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#8 On the Beach Hotel in Puerto Aventuras
#11 Family Hotel in Puerto Aventuras

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