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Barcelo Maya Caribe

Certificate of Excellence
4.0 of 5
Hotel website
Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Caribe
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Ranked #7 of 16 Hotels in Puerto Aventuras
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Cathy B Calgary, Canada
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1,181 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Barcelo Maya Caribe
See the most recent reviews
Calgary, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Got back from Barcelo Maya Caribe yesterday, and we would have given anything to stay longer. The resort itself was spotless and each lobby was decorated differenty. The pools were the perfect temperature and the beach was soft white sand with lots of lounges available....no towel games here. We really enjoyed the food in the buffet, and the staff were... More 

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Cathy B, Thank you so much for sharing your impressions about Barcelo Maya Caribe, we are glad we have accomplished your expectations and enjoyed your vacation with us. We will let know Edgar and Abundia your kindly comments and we also appreciate the good comments to the bach and pools as our crew make a great effort to maintain... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Barcelo maya caribe for 5 nights. Defiantly not long enough for this great resort. You get access to three other resorts (beach, colonial, tropical). There's so much to do. Never got bored. The buffet was pretty good. I read some bad reviews about it, but I guess some people are just picky because I enjoyed it especially... More 

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Steven S: Many thank s for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service. We appreciate your good remarks abut our buffet as we always try to offer as many options as possible in order to... More 

Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went back in September 2014 and had a blast! Absolutely gorgeous resort with plenty to do, and we loved the excursions. Just wish the food was a little better, since I expected a little more from the restaurants. We did really enjoy the seafood place though, I think called Caribe. Fabulous service, and one of the best meals ever!

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Becky B, Thank you for sharing your kindly comments and thank you for your last visit to the Hotel. Feedback from our guests is very important to us and we are working to improve our services everyday. Hope to have the opportunity to host you again and try the menú we have reviewed with our Executive Chef. Once again... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a great time at the Barcelo Caribe. Food and Facilities were excellent. No complaints at all. Great resort for familes. Would like to say a special thanks to the entertainement staff: Fernanda, Maritza, Kenny, Fergie, Jessi and Orlando. They were wonderful and kept us entertained. Thanks once again for making it a great holiday for our family.

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear alan19742015: Thank you so much for sharing your impressions about Barcelo Maya Beach Resort, we are glad we have accomplished your expectations and enjoyed your vacation with us. At Barceló Maya Caribe, it is very important every single member of the familyfor this reason we have many different types of activities in order to keep everybody as happy as... More 

Hillsboro, Oregon
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We just returned from 11 days at Barcelo. My only complaint: it wasn't enough time!!! The staff was so kind and wonderful during our stay. I have extremely high expectations from working in customer service and resort industries. They did more than I expected and made us feel very special! There are too many names for me to remember, but... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear HollieLD: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users,we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at food and our staff, who make a great job trying to... More 

Halifax, Canada
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice resort, food was just OK and resort had very limited WiFi but what really turned me off was the way they up-sold the Sake at the restaurant. They asked if we wanted Sake with our Japanese meal and once poured told us they would charge it to our room. They told us it was $360 pesos but charged the... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Scott W: Thank you for your comments, which are very important to us, please let me apologize for any inconvenience caused, and I can certainly tell you that i already passed addressed your concerns about it with the person in charge in order to take appropriate action and prevent this problem from happening again. We value your preference and... More 

Florence, Italy
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a fantastic first stay in Mexico. The staff are very courteous and try to be accommodating as possible. The buffets were tasty. I especially enjoyed the "Capri" specialty restaurant. One think that isn't well advertised is that this property is actually FIVE properties connected. And for the most part you can travel freely within 4 of them. I... More 

Was this review helpful? Yes 4
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Deanna S: Thank you so much for sharing your impressions about Barcelo Maya Beach Resort, we are glad we have accomplished your expectations and enjoyed your vacation with us. we appreciate you have found our staff to be hard working and friendly. We are pleased you enjoyed the Capri Restaurant, with its Its design and gastronomy that will transport... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

My chose Barcelo Maya for our all inclusive family vacation, first off checking in was awful, they gave us the wrong room twice, and refused to make up for it. After fighting we were able to receive wifi and free dinner. It's 20$ per person and per device for wifi, the mall has free wifi from 10-12 pm which is... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear EliBise: We really appreciate your review and your comments which are very important for us We want to thank you for choosing Barceló Maya Beach Resort as you vacation Hotel, however we are sorry for any inconvenience caused and I can let you know that I would have like so much to solve this issue for you, and I... More 

Kelowna, Canada
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Barcelo Maya Caribe in Cancun, Mexico is definitely a wonderful family resort as close to 100% perfection in every respect. The property has stunningly beautiful & fabulous palaces scattered throughout; perfection repeated in each. 'Barcelo' is the holiday name to remember--the best...

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Dieter O: First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with the Tripadvisor users. we are glad you have enjoyed the property and Service, we also want to thank you for finding our all properties very attractive. We love your positive attitude towards... More 

Winterport, Maine
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just returned from a week's stay at the Barcelo Maya Caribe, our first all-inclusive resort stay and will not be our last. The resort was meticulously clean, the beach beautiful and the staff from the front desk to wait staff and housekeeping made our stay comfortable. Everyone is hard-working and greats you with a smile. We divided our time lounging... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Maureen S: First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with the Tripadvisor users. We are glad we have not only fulfilled your expectations, but exceeded!!! We love your positive attitude towards our services, and we will be sure to pass your kind... More 

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