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All 15 Puerto Aventuras hotels

Barcelo Maya Caribe

4.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Caribe
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Ranked #8 of 15 Hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Palm89 Melrose
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1,030 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melrose
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our family of five (Kids ages 21, 19 and 14) arrived on Wednesday, Jan 7 about 2:00. We had a shared ride with Olympus Tours which took just over an hour and we were the second party to be dropped off of three parties. When you are at the airport, just keep walking until you are outside and then you... More 

Was this review helpful? Yes 6
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Palm89: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users. We really appreciate the time you have taken to share your impressions about your stay, and we are glad that you have enjoyed the property and Service, we also want... More 

Wichita Falls, TX
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

WOW! Our first All Inclusive resort was an awesome experience. We stayed at the newly renovated Maya Caribe after originally having reservations in the Colonial. They suggested the move as the rooms are all newly renovated and up graded and we were very pleased all the way around. We had an ocean view junior suite on the second floor that... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear BigEintexas: First of all let me congratulate for your 30th Anniversary, and thank you for choosing Barceló Maya as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service, we also want to thank you for finding our staff to be hard working... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Hola, my family including 2 boys aged 11 and 13 recently spent 10 days at the Maya Beach Resort. We stayed in a superior room in the Caribe. The room was simple with 2 double beds which was adequate for us. The housekeeping could of been a bit better. Beds were made and towels restocked daily but the floor didn`t... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Angie M: Thanks you for your comments, we are sorry for any inconvenience caused but glad that you enjoyed many aspects of you Vacation with us. Sorry that you felt the room was not clean, but I would like to let you know that we have a strict cleaning schedule for all our areas, our goal is to maintain... More 

Buenos Aires
Contributor
13 reviews 13 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We are a family of 6: parents and four young adults, booked Maya Beach Resort trough Barcelo web page, for a week during New Years holidays. Three Junior Suite Ocean Front Club Premium. Reservations people contacted us by email several days before our arrival, asking for a confirmation because the hotel was full.Twice we confirmed everything including transportation from the... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear We are happy that you enjoyed many aspects of your stay with us, however would like to apologize for the factors that meant you were not able to fully enjoy your Vacation. I sincerely apologize for any inconvenience we have caused you. It is my goal to restore your confidence in our company by solving this problem and preventing... More 

Kelowna, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

great location and the beach was fantastic. Nice clean pools. Room needs extra TLC, didn't appear that a broom or mop hit the floor during the week. Bathroom glasses were never changed out. Although house cleaning tips were left along with a note in Spanish, the very minimum was done. Bartenders were great. Hostesses were also great.Nightly entertainment was very... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear HansHansx2: Many thanks for your contact and your comments regarding your stay with us, we appreciate you have chosen Barceló Maya Caribe as your vacation Resort. We are glad you have enjoyed the property and the service and we hope to serve you again in near future. Best Regards More 

Raleigh, North Carolina
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at Barcelo Maya 12/25/14 - 12/30/14. We chose the Junior Suite Ocean Front Club Premium. Our room was clean and had every amenity we could want. Each day the room was cleaned & restocked. Restaurant reservations were easy to make and there was enough variety among the choices. Buffets for breakfast and lunch had something for everyone, as did... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear ersatzme: Many thanks for your contact and your comments regarding your stay with us, we are glad you still remember your experience at Barceló Maya Caribe. We are very happy we have met your expectations, it will be pur pleasure to serve you once again. Best Regards More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I had an amazing stay at the Barcélo Maya resorts. It was my first time in Mexico and an all-inclusive and my boyfriend and I had a great time. The people were so friendly and we were fortunate to have been taken care of by Hasim! He always took care of us at the Caribe Buffet everyday during breakfast and... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear CamillaandKelvin: First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with the Tripadvisor users. We are glad you have enjoyed the property and Service, we also want to thank you for finding our staff to be hard working and friendly. It will be a... More 

Saint Louis, Missouri
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am completely baffled as to how many good reviews there are for this hotel and its sister properties. This was probably the worst hotel I have ever been to in my life! We stayed here from 12/27-12/31 and I have never looked more forward to going home than on this trip! The only positive thing I can think of... More 

Was this review helpful? Yes 9
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear kval21: Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. It is my goal to restore your confidence in our company... More 

Barrie, Canada
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from the Barceló Maya Caribe and it was paradise! We had been bumped from another resort through Air Canada Vacations (don't get me started on them!!) to the Barceló and didn't really know what to expect. The resort was incredible and honestly we would be hard pressed to find anything to complain about. The grounds, the pools,... More 

Was this review helpful? Yes 6
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Laura J: Many thanks for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service, and also happy that we have met your expectations. We will be very glad to have you here once again, please let me... More 

2 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I will try to make this as comprehensive as possible. First we booked through Southwest Vacations- mostly a very easy process. We opted for a shared shuttle service booked through them. WOULD opt for a private shuttle as this took 2 hours from the airport. On the way back it took an hour as it was only us on the... More 

Was this review helpful? Yes 14
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Jessie G: First of all, I would like to thank you for choosing Barceló Maya as your vacation resort and the comments you kindly share with the Tripadvisor users. we are glad we have accomplished your expectations and that you have spent a great tme during your staying. We also want to thank you for finding our staff to... More 

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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#4 Romantic Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#7 On the Beach Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#12 Family Hotel in Puerto Aventuras

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