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All 15 Puerto Aventuras hotels

Barcelo Maya Caribe

4.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
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Ranked #9 of 15 Hotels in Puerto Aventuras
Certificate of Excellence 2014
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1,062 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars NEW

The facility itself is beautiful! The restaurants are amazing! Service was absolutely excellent AFTER YOU CHECK IN. We had the worst check in experience ever! We arrived to find out that they placed us in another hotel from what we booked. This was an upgrade. Fantastic you might think, however, it wouldn't be ready for an hour. They told us... More 

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Zurich, Switzerland
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

We chose Barceló for our honey moon. It is a great all inclusive hotel, we spent 2 weeks there and had a great experience. Only comments are 1) it would be nice if, as an all inclusive hotel, wi-fi was included, 2) food did not change much during the 2 weeks (it becomes repetitive) and 3) they promised some amenities... More 

Was this review helpful? Yes
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Carolina O: Many thanks for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service, however however would I like to apologize for the factors that meant you were not able to fully enjoy your Honeymoon. We will... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We were very very happy with our stay at Barcelo Maya Caribe. The service was sensational. We had one waiter in particular named Hassim at the buffet caribe who was so attentive and hard working that we were just blown away. We ate there every morning and he always welcomed us and invited us to "our" table. All if the... More 

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear nkwiedenmann: Many thanks for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service, we also want to thank you for finding our staff to be hard working and friendly. Guest feedback is very important for us, as... More 

ROCKY RAPIDS
Contributor
15 reviews 15 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 2 weeks At Barcelo Maya Caribe in Feb and really would have loved it if we could have afforded to spend 3! We have been to 9 resorts and only returned to 2 of them. We would return to this one! We upgraded to Club Premium Ocean Front room when we arrived at the resort and took advantage of... More 

Was this review helpful? Yes 5
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear returning: Many thanks for your full review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Caribe Resort as you vacation Hotel. which are very important for us. I will be happy to take your remarks into consideration as a means to improve our services.... More 

Newport, Rhode Island
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

My girlfriend and I just visited the Barceló Maya Caribe in February, 2015. We stayed in the cheapest room (superior) and it was really nice. We had an amazing balcony view on the third floor. I'll break it down into categories to make it easier. Overall, this place is a great bang for your buck. Room: Was very clean and... More 

Was this review helpful? Yes 7
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Chuck H: Thank you so much , for your honest feedback which is very important for us, we really appreciate for you to take the time to write it all. We also want to Thank you for choosing Barceló Maya Caribe as your vacation resort, we are glad we have accomplished your expectations and enjoyed a great time with... More 

Erie,PA
Contributor
18 reviews 18 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Is listed as an All Inclusive, but not as much from my standpoint. Yes you can eat at the buffet all the time and yes you get all the normal drinks but that's about it. They have a lot going on that cost extra, like the water park for kids is additional. You do not have access to all the... More 

Was this review helpful? Yes 4
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear ODAerie: Many thanks for your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Caribe Resort as you vacation Hotel. I would like to let you know that A la carte Restaurants are only open at dinner and you can have ilimited number of... More 

Espoo, Finland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We just got back from a 14 nights stay at the Barcelo Maya Caribe. The grounds are beautiful and well kept and there are a lot of activities to take advantage of. The beach is vast and there were plenty of sun chairs both on the beach and by the pool so no stress there. It's very nice that you... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear DarcyAusten: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users. We are sorry for any inconvenience caused but glad that you enjoyed many aspects of you Vacation with us. Guest comments are a useful tool for us to improve our... More 

Germantown, Wisconsin
2 reviews
5 of 5 stars Reviewed 1 week ago

Our family of four took our first trip to Mexico, and we had a wonderful time at Barcelo. Several things stood out. - The service was exceptional. Everyone on staff was friendly, greeting us with a smile and 'Ola', and providing service that exceeded our expectations. Whether it was the reception desk, housekeeping, buffet service, beverage service, restaurants; they all... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear bluehighway15: Many thanks for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service, we also want to thank you for finding our staff to be hard working and friendly. Guest comments are a useful tool for us... More 

Barrie, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I would not rate this as a 4.5 resort; more like a 4. The beach is beautiful, and our room, once we settled in was nice. The food however was lacking! We stayed for 7 days and beware, you may only eat in the restaurants 4 times! Otherwise you are eating at the buffet...which offers a poor selection of foods.... More 

Was this review helpful? Yes
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Holdon2it: Thank you for your comments regarding your stay, please let me apologize for any inconvenience caused however we are glad that you enjoyed other aspects of your Vacation with us. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to... More 

New York City, New York
Contributor
14 reviews 14 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We just returned from a 5 night stay at this nice resort. This place is huge and it does take a little while to acclimate yourself to all it has to offer. We were club premium so the check in was a breeze as we went into a special lounge to complete the process. You have to make reservations for... More 

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Natedog07: We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Caribeas your vacation Hotel. We also want to thank you for finding our staff to be hard working and friendly. Guest feedback is very important for us, as we know... More 

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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#7 Luxury Hotel in Puerto Aventuras
#7 Top resorts Hotel in Puerto Aventuras
#8 On the Beach Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#11 Family Hotel in Puerto Aventuras

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