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Barcelo Maya Caribe

Certificate of Excellence
4.0 of 5
Hotel website
Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
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1 room 1 guest
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1,304 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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naples, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We broke our stay up between two resorts and Barcelo was our second stop. The four of us really wished we had stayed at the first resort the entire time. Barcelo was a big disappointment and a lot more monies! The "premium" check in was a disaster. They had our rooms swapped between the couples and had us in two... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Dorothy E: Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. We will address this via training and good hiring practices to reinforce and try to find employees that are motivated by serving others, and gaining... More 

Racine, Wisconsin
2 reviews
5 of 5 stars Reviewed 1 week ago

Amazing! The amenities, food, service and hospitality, we were treated like royalty. We had a private pool, which we enjoyed every day. The beach and palm trees were great to look at. Swam with the dolphins on site. Will definitely be back. Question: the music that is played throughout the hotel and grounds is that from a CD or available... More 

Was this review helpful? Yes
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Mike M: We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Caribe as your vacation Hotel. It is pleasant to read that you really enjoy the beach and the pools areas and it's great that you gave a try ti... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second time in Barcelo Maya resort. First time we stayed at the Tropical and this time we booked the Beach resort, but were put into the Caribe, which was totally fine. Rooms are nice and clean, the buffet food has a vast variety you can choose from, everything was fresh and tasty. It was sad to see... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Aygul G: Many thanks for your contact and your comments regarding your experience at Barceló Maya Caribe, we are happy we have accomplished your expectations and you enjoyed your vacations. We are pleased you really liked our food, since we do our best trying to delight our guests’ culinary taste, by offering a buffet with international cuisine theme night... More 

Solihull, United Kingdom
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here last week in July after a short break in New York, wanting rest and recuperation. The hotels facilities are excellent and the staff really warm and friendly without being overly in your face. The buffet restaurants were as good as the a la carte, with the sea food being particularly excellent. Wifi was free for 2 hours a... More 

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear TheKayfamily: We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Caribe Resort as you vacation Hotel. We really appreciate your remarks at food and our staff, who make a great job trying to fulfill our guests expectations, as our main... More 

New Jersey
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Not sure why this hotel is ranked so low! It was one of my favorite vacations of all time! Everything went smoothly and the grounds were beautiful. The buffets were delicious and the evening dinners were even better. The pools and beaches were never crowded, which I loved. Towels were easy to get & the pool activities were fun. My... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Dana E: Thank you so much for sharing your impressions about Barcelo Maya Caribe, we are glad we have accomplished your expectations and enjoyed your vacation with us. We are pleased you really liked our food, since we do our best trying to delight our guests’ culinary taste, by offering a buffet with international cuisine theme night everyday, and... More 

Oklahoma City, Oklahoma
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We decided to stay at the Barcelo because my husband and I stayed at the adults only Barcelo in the Dominican and we loved it. In Mexico, we stayed on the "family" side with our eight year old son. There are four properties; Three family-oriented properties and the adult side. The Maya Caribe was definitely the more, um, budget friendly... More 

Was this review helpful? Yes
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear OklahomaPrettyKitty: Many thanks for your contact, we appreciate that Barceló remains one of your favorite options and we are glad that you have given us a chance at Barceló Maya Caribe. It is pleasant to read that you have enjoyed the pool areas and we really appreciate your remarks about our staff, who make a great job trying to... More 

Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It started off on a bad note, I had checked in two days prior as requested for a superior room with double beds. Our flight was delayed and we arrived 1.5 hours late to resort. When we checked in, they gave us our room key and told us to come back in the morning to get information regarding the week... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Tammy M: Please allow me to apologize due to you were not completely satisfied and your vacation was not up to the standards you would have liked. We are sorry about the bad assignment of your room, unfortunately we were completely booked and we couldn’t amend while your check in, but we were able to switch rooms the next... More 

Los Angeles, California
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here near the end of July 2015 for 4 nights. We were two families with 3 kids total between the two families, ages 2, 4 and 7. We stayed in the Labna Building in an Oceantfrunt Club Premium Jr Suite and a Suite. Let me start with our arrival to Cancun since our transportation from the airport was... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear cbl7: First of all I would like to thank you for spending your vacations at the Barceló Maya Caribe, please allow me to apologize, that your vacation was not up to the standards you would have liked. I understand your frustration and I sincerely apologize for any inconvenience we have caused you. It is my goal to restore your... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

We just got back from Mexico and Barcelo Caribe Maya. The place was great. The staff was very friendly especially Nazim at the caribe Buffet. He Always remembered our orders and was a source of information about the area. The a la carte restaurants were amazing my favorite was La Fuente. Definitely order the creme brûlée for dessert. Was not... More 

Was this review helpful? Yes
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Janette A: Thank you so much for sharing your impressions about Barcelo Maya Caribe Resort, we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations, as our main goal is create unforgettable experiences, we will be... More 

kansas city
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just got back from a vaca at the Caribe, this was a 50 th birthday for my brother in law who all brought their teen age children. there were 50 in our group. We stayed in the Jr suite room 5307 nice view and great room. they supply toothbrush and paste,lotion,mouthwash,shower cap as amenities as well as snacks full fridge... More 

Was this review helpful? Yes 4
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear prtygirl: Thank you so much for sharing your impressions about Barcelo Maya Caribe, we are glad you loved our new swim up rooms, our suites and junior suites are great for that second honeymoon, or any romantic getaway. It is great that you had the chance to enjoy the amenities of club premium, we are pleased also that you... More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Playa del(8)
  • Palm trees(6)
  • Air conditioning(5)
  • Great time(5)
  • Other resorts(4)
  • White sand(4)
  • Would highly recommend(3)
  • Steak house(3)
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