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All 15 Puerto Aventuras hotels

Barcelo Maya Caribe

3.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
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Ranked #5 of 15 Hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 8, 2014
Fiero9 Houston, Texas
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995 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I don't understand how this hotel is selling all inclusive packages if the hotel is closed and under construction!!!! Horrible customer service, took almost a full 24 hours for us to get settled. We ended up at the Barcelo Tropical with gross dirty rooms. I found the girls at the the front desk were not that helpful.....I would not recommend... More

Was this review helpful? Yes 2
DirectorBeachCaribe, Director General at Barcelo Maya Caribe, responded to this review

Rondasalem; Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. I am sorry... More

Montreal, Canada
2 reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 4 weeks ago

To Mr. Francesco Vasquez, I did not want to write these words and put the bad memories away, but then I thought I needed to write to warn others from being cheated the same way we did. I know you will use a generic statement "We are sorry we were not able to fulfill ..." and not do anything. We... More

Was this review helpful? Yes 12
Houston, Texas
Contributor
18 reviews 18 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 8, 2014

This is the 5th time my family and I stay at this resort. This is by far one of our favorite destinations as family vacations worldwide. There are plenty of things to do within the resort, from relaxing at the white sand beach, next to the pool, snorkeling, enjoying the night shows at the theater. Being an all-inclusive means you... More

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Fiero9; Many thanks for your contact, we appreciate that Barcelo Maya Beach Resort remains one of your favorite options and for preferring us. We are happy to invite you to experience the renovated Barceló Maya Caribe, which is preparing new surprises. Best regards, More

Paris, France
2 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 16, 2014

I spent one week from November 15 to 22 in the Barcelo Maya Caribe and had a great time just relaxing and enjoying sunshine and the breathtaking waterfront. The beach really is stunning, just as you can see it on typical postcard pictures. It was my first time to Mexico. The flight from Paris was long and the jetlag quite... More

Was this review helpful? Yes 6
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

rk_75: We appreciate your comments regarding your stay at Barceló Maya Caribe, we are glad you have enjoyed the facilities and service. We are happy to inform you that we will reopen on December this year and we would like to share we are preparing a water park and teen disco for the kids, a static wave surfrider, two new... More

Vienna, VA
1 review
3 of 5 stars Reviewed July 15, 2014 via mobile

We stayed for five days in July. Our experience was average. The amenities are fine and the beach is great, but the service is really bad. We had to wait two hours when we arrived at 4:00 PM to get our rooms, and another 3 to get a crib. The food at the restaurants is average, nothing outstanding. The service... More

Was this review helpful? Yes 1
Coventry, United Kingdom
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 23, 2014

My partner and I stayed here for 7 nights on our first ever visit to Mexico and wow!! what a fantastic first impression. The hotel is very nice, grounds well maintained, facilities excellent, food excellent. But what really made our stay was the exceptional service we received. The staff treated us like royalty (we did tip which goes a long... More

Was this review helpful? Yes 4
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Rachel K; Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services. Barcelo Hotels is preparing new services with great renovations for your next visit! We hope to see you soon at Barcelo Maya Caribe Hotel! Best regards! More

Bewdley, England, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 5, 2014

Stayed here in April there were some improvements going on but they upgraded us to a better room and moved us away from the noise lovely clean place right on the beach and plenty to do the staff were great company

Was this review helpful? Yes 4
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Janet H; Many thanks for sharing your experience at Barceló Maya Caribe with the Tripadvisor users, we are glad you have enjoyed the property and service, and you found our staff to be friendly and hard working. Improvements and surprises coming soon with the remodelation!!! It would be our pleasure to host you again. We remain at your service. More

Sturgeon Lake, Minnesota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 4, 2014

This was our 7th trip to this resort complex. We've gone from staying a week to 2 weeks over the years. When we first chose the resort, there was only the Beach and Caribe, so we've watched it grow as the years have gone by. We've stayed @ the Beach, Caribe and Colonial sections in both superior and club premium... More

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

John P; We appreciate the time you have taken to share your kindly comments, also your preference to Barceló Maya Beach Resort, we are glad you enjoyed your stay at the property and the service we proudly offer. it would be our pleasure to host you one more time We remain at your service. Best regards, More

Plano, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed May 27, 2014

My wife and i stayed for 5 nights.When the driver pulled up to let us out the bellman said the hotel was closed for renovation.So they drove us next door to the sister property.They only had 2 rooms available.There were. 4 couples in the van.So they drove us back over and we were given rooms in a building that was... More

Was this review helpful? Yes 4
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

bill t; Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. I am... More

Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 26, 2014

I visited this resort with several friends, many who have stayed here before. I was hopeful that this all inclusive resort was going to be as great as they said it was. Well it is not according to them it is not what it used to be. At the airport is where it started for me. I had a confirmation... More

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Phixer1280; Many thanks for your comments regarding your stay at Barceló Maya Beach. We are glad that you enjoyed many aspects of your stay, however would like to apologize that everything was not up to the standard you would have liked. The comfort of our guests is of utmost importance to us, and without these comments we could not improve... More

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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Barcelo Maya Caribe 3*
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico

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