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All 15 Puerto Aventuras hotels

Barcelo Maya Caribe

4.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
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Ranked #6 of 15 Hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
Cebulaczek Wroclaw, Poland
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1,012 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wroclaw, Poland
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed there with friends and was really pleased with the stay. The rooms are very spacious (the one we had firs had a broken toilet seat so we got moved to a different one within minutes) and well maintained. The hotel premises were beautiful and it was a pleasure to walk from the room to the beach or to... More 

Was this review helpful? Yes 5
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Cebulaczek: Many thanks for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service, we also want to thank you for finding our staff to be hard working and friendly. We will be pleased to serve you again... More 

Hope, British Columbia, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We travelled to the Barceló Maya Beach Jan 2014 booked it through a travel agent arranged a private transfer (awesome) got to the hotel and they stuck us in the Caribe. I requested Ocean View Deluxe Club Premium and a low floor I was having some mobility issues. My travel agent did everything in her power to verify that I... More 

Was this review helpful? Yes 4
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Steve W: Many thanks for your full review, Guest feedback whether positive or negative is very important for us, as we know they help us to continue improving our services and we will be very happy to take in consideration your remarks. I am sorry that we were not able to find a suitable compensation for you on this... More 

Hemel Hempstead, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 24, 2014

Stayed at this Hotel for 2 weeks with the wife and kids,the resort was great and well set out,the rooms were spacious and clean,food was excellent and always something new to try kids loved the hamburgers as they reminded them of the ones in Mcdonalds,staff were very attentive and nothing was too much trouble for them.I Would defo go back... More 

Was this review helpful? Yes 7
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Steve W; Many thanks for your contact and your comments regarding your experience at Barceló Maya Beach Resort, we are happy we have exceeded your expectations and you enjoyed your vacations. We will be pleased to serve you again in the future. Best regards, More 

Montreal, Canada
1 review
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 24, 2014

I had booked the barcelo beach last year for last week in December & 1st week in December 2013. I have been going to this resort since the beach was built and watch the other hotels go up. I have been there at least 15 times but since my husband passed away I like to go around December 2nd since... More 

Was this review helpful? Yes 10
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

una g; Many thanks for your contact and your comments regarding your stay with us, we appreciate that Barceló Maya Beach remains one of your favorite options. I would like to mention the Hotel Barceló Maya Beach Resorts started a remodeling project that last 2 years for Barceló Maya Beach and Caribe, we started with the Beach and this year... More 

Manchester, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 16, 2014

Our first trip to Mexico and we could not have picked better,this has to be one of the most beautiful holidays we have ever been on.My wife and i had to endure 14 days of pure unadulterated bliss,the food was buffet style but the choice was fabulous,the staff were some of the most hard working and attentive ever and the... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Chris C; Many thanks for your contact and your comments regarding your experience at Barceló Maya Beach, we are happy we have exceeded your expectations and you have enjoyed the facilities and service, thank you for finding our staff to be hard working and friendly. We will be pleased to serve you again in the future. Best regards, More 

1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 23, 2014 via mobile

I don't understand how this hotel is selling all inclusive packages if the hotel is closed and under construction!!!! Horrible customer service, took almost a full 24 hours for us to get settled. We ended up at the Barcelo Tropical with gross dirty rooms. I found the girls at the the front desk were not that helpful.....I would not recommend... More 

Was this review helpful? Yes 11
DirectorBeachCaribe, Director General at Barcelo Maya Caribe, responded to this review

Rondasalem; Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. I am sorry... More 

Montreal, Canada
2 reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed August 19, 2014

To Mr. Francesco Vasquez, I did not want to write these words and put the bad memories away, but then I thought I needed to write to warn others from being cheated the same way we did. I know you will use a generic statement "We are sorry we were not able to fulfill ..." and not do anything. We... More 

Was this review helpful? Yes 34
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear qvtt; Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I am sorry if there was a confusion about our packages or any of the services included, please also accept our apologies for the inconveniences caused for the closure of Barceló... More 

Houston, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 8, 2014

This is the 5th time my family and I stay at this resort. This is by far one of our favorite destinations as family vacations worldwide. There are plenty of things to do within the resort, from relaxing at the white sand beach, next to the pool, snorkeling, enjoying the night shows at the theater. Being an all-inclusive means you... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Fiero9; Many thanks for your contact, we appreciate that Barcelo Maya Beach Resort remains one of your favorite options and for preferring us. We are happy to invite you to experience the renovated Barceló Maya Caribe, which is preparing new surprises. Best regards, More 

Paris, France
2 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 16, 2014

I spent one week from November 15 to 22 in the Barcelo Maya Caribe and had a great time just relaxing and enjoying sunshine and the breathtaking waterfront. The beach really is stunning, just as you can see it on typical postcard pictures. It was my first time to Mexico. The flight from Paris was long and the jetlag quite... More 

Was this review helpful? Yes 7
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

rk_75: We appreciate your comments regarding your stay at Barceló Maya Caribe, we are glad you have enjoyed the facilities and service. We are happy to inform you that we will reopen on December this year and we would like to share we are preparing a water park and teen disco for the kids, a static wave surfrider, two new... More 

Vienna, VA
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 15, 2014 via mobile

We stayed for five days in July. Our experience was average. The amenities are fine and the beach is great, but the service is really bad. We had to wait two hours when we arrived at 4:00 PM to get our rooms, and another 3 to get a crib. The food at the restaurants is average, nothing outstanding. The service... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

aponcer ; Thanks you for your comments, we are sorry for any inconvenience caused but glad that you enjoyed many aspects of you Vacation with us. Guest comments are a useful tool for us to improve our services and we always treat them seriosly and take appropriate action to continue to better ourselves day by day. We look forward to... More 

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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#3 Romantic Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#11 Family Hotel in Puerto Aventuras

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