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Barcelo Maya Caribe

Certificate of Excellence
4.0 of 5
Hotel website
Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Caribe
Best prices for: 1 room 1 guest
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Ranked #9 of 16 Hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
cronek28 Green Bay, Wisconsin
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1,127 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Green Bay, Wisconsin
Top Contributor
69 reviews 69 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I helped book a family vacation here. 2 seniors, 6 adults, 4 kids (5-8), and an infant. Feeling responsible for everyone's happiness I read a lot of reviews and searched many places. As for all inclusives I've only stayed at small resorts around 2-300 rooms. I was a little concerned about Barcelo being too big. I also read many reviews... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

My family and I returned from this resort April 10 2015. We had a great stay. There were lots of things for my kids to do. Some people were complaining about the resort while we were there but I have to say that it is impossible to please everyone. We were pleased with the buffet (my kids enjoyed the coffee... More 

Was this review helpful? Yes 1
New York City, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had an amazing time. There is something for everyone here. The hotel is huge, yet quite accessible. They have dolphin swims right in the resort! The beach is best at the Caribe and Beach resorts. The Tropical beach is also OK. The Colonial is quite rocky. The service is great, although you have to get your own at the... More 

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DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear GinaNYCtraveler: Many thanks for your full review and your comments which are very important for us, we are glad you could enjoy the Property and Service specially the Beach and the Pools area. I will be happy to take your remarks about Beach service into consideration as a mean to improve our services. We are very happy you had... More 

Calgary, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

First the good, then a couple not so great. We went here for a wedding and had a great time. The grounds were very nicely kept, and the pool area was great. The staff was really friendly, not many of them could speak good English though. I am 6 months pregnant so was a little nervous about eating the food,... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Traveler20132015: Many thanks for choosing Barceló Maya Caribe as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the Service and the sight at our beautiful Ground, as well the pool areas, we appreciate so much you have found our staff to be hard working and... More 

Playa del carmen
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Spent the weekend at Barcelo which was phenomenal experience. From the moment we arrived at the reception area, we was received by exceptional staff. Friendly and informative did not get lost. Turns out that it is 5 hotels on one property. We stayed in the smallest one called Maya Caribe, which was fine for us. The grounds were beautiful, clean,... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Ivasjr151: First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with the Tripadvisor users, we are happy you could enjoy the property and the service, we really appreciate your remarks at the grounds and beaches as our team make a great job, to keep... More 

Creston, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Spent a week at the Caribe. Amazing beach. Lots of chairs and pretty quiet. Pools were a bit busier but lots of chairs and clean. My 3 sons played in the pool for hours. They also played mini golf twice a day. 15 rounds in all. Mini golf is free until 7pm. Which I only found out after dinner our... More 

Was this review helpful? Yes 1
St. John's, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Had a very enjoyable week. Loved the beach. The a la carte restaurants were very good in our opinion. Buffet was good for Breakfast; didnt love the dinner menus. Our teenage daughters were bored by weeks end....good for younger families. Grounds and rooms clean and all staff very friendly. Overall we would definitely return!

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear MckenneyFamily: We are glad you could enjoy the Beautiful beach, delicious food and our a la Carte Restaurants, We will be very glad to pass your comments onto The Buffet Dinner to take them into consideration to be able to improve our Service. Regarding your comments about your teenage Daughter, Please let me share that we do have many... More 

Marlton, New Jersey
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just spent 7 night's at the caribe resort and overall we had a pretty good experience. Pros: Great beach/pools Food is above avg for all inclusives at the buffets Restaurants are also very good (especially Spanish and Japanese) Large property for exploring and options Cons: Check in was awful, they tried to move us to Maya Beach when i specifically... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Matusov: Many thanks for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay, It is pleasant to know that you could enjoy you room as the buffets and Restaurants giving a chance to our new Japanese Restaurant Tokyo with its well-known teppanyaki show and our Spanish Restaurant... More 

Victoria British Columbia
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Huge complex we like smaller and preferably adult only complexes. Avoid Spring Break at all costs too many intoxicated young people. Restaurants good but it was weird that the Italian and Japanese were in a mall and that is the view - felt you were eating in a food court. Food was fine - service felt a little rushed i.e.... More 

Was this review helpful? Yes
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear donnie5173: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users, we are glad you have enjoyed some aspects of the property and Service. We are sorry you experienced any inconvenience caused by another guest, as we do understand that some... More 

St-Hyacinthe, Quebec, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

First time at this location and we were very much impressed by the dedication of the staff, cleanness of every aspects of the hotel. You feel safe everywhere you go and access to the site is strictly controlled. There is an abundance of food there but lack refinement. There is a difference of menu from a mass oriented menu (American)... More 

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Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Water22: Many thanks for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service, we also want to thank you for finding our staff to be hard working we will be happy to pass your comments onto our... More 

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