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Barcelo Maya Caribe

Certificate of Excellence
4.0 of 5
Hotel website
Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Caribe
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Ranked #9 of 16 Hotels in Puerto Aventuras
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 days ago
prosperusa45
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1,266 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed 2 days ago NEW

Stayed at the Caribe about 2 weeks ago had the club premium room. First the positives the room was spacious had nice decor and amenities. Check in went very smooth we were brought into a air conditioned room to check in which had drinks and snacks only because of club premium booking did we get that. The grounds are beautifully... More 

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Virginia Beach, Virginia
Level Contributor
8 reviews
5 of 5 stars Reviewed 4 days ago NEW

swimup pool jr suite was awesome perfect for small children or a honey moon. front desk Rafel was so sweet and helpful every time I needed something. aslo Housan in the buffet dinning room he works breakfast and lunch he always had our table ready and drinks on the way. we couldn't get reservations in the restaurant's but he made... More 

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DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear jmjd4304: We want to thank you for the chance you have given to Barceló Maya Caribe to enjoy your vacation, we are glad you loved our new swim up rooms, our suites and junior suites are great for that second honeymoon, or any romantic getaway too. We really appreciate your remarks at food and our staff, who make a... More 

Bogota, Colombia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

After six hours traveling we arrived (3 families, 6 kids, 6 adults). 6 months before We reserved and payed 3 rooms at Barceló Maya Beach; Surprise “Mr. there is not room in your hotel so you will be staying at Barceló Maya Caribe”, after two hours arguing with “Alan” the front desk supervisor he repeated many times: it’s the same... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Kikecorrea: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users. I would like to apologize for not advising you prior to your arrival, that your booking had been moved. Therefore, we will be glad to take into consideration your comments,... More 

Round Rock
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We were there for 6 Nights 7 Days July 14th-20th. I will try to keep this review short and to the point. Pros and Cons. First this was our fourth trip to the Riviera Maya area. This was the second time we had been to this Barcelo property. Bottom line, the Barcelo is no longer the small, quaint, and quiet... More 

Was this review helpful? Yes 10
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Matt0321: Many thanks for your full review and the comments you have shared with the TripAdvisor users. We value your preference and we want to thank you for choosing Barceló Maya Caribe as you vacation Hotel. Please let me apologize for the unintentional inconveniences upon your arrival in the check in process, we are very sorry that it had... More 

Kiev, Ukraine
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in this hotel with my family earlier this year and can't recommend it due to the following: - the service wasn't good unless you had 1-2 dollars in your hand (not in the pocket but in the hand to make sure waiter can see it. So money first and then service). Probably that happens in many hotels in... More 

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Aleksandr777: Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. I would like to apologize for not advising you prior to your arrival, that your booking had been moved. Therefore, we will be glad to take... More 

Spartanburg, South Carolina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We were a group of 9 (ranging in age from 1year to 60) that stayed 7/11-7/17 at Barcelo Maya Caribe. Overall, we had an enjoyable stay at the Barcelo but for the money I would consider choosing somewhere different next time, mainly for 2 reasons. 1. the location is about 1hr 15 mins from the airport. 2. the food was... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear beachgirl210: Many thanks for choosing Barceló Maya Caribe as your vacation resort and the time you have taken to share your impressions about your stay. At Barceló Maya Caribe, it is very important every single member of the family, especially the little ones, for this reason we have many different types of activities in order to keep everybody as... More 

VA
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I stayed at the Caribe 7/11-7/18 in three club premium rooms. Overall, the resort is amazingly beautiful. Everything is for the most part, clean, pristine and very resort tropical, but not jungly. The renovations to the Caribe and Beach lobbies/pools are beautiful as I can recall their previous look during two previous visits to the Palace. Walking... More 

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DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear miolet: Many thanks, we value your preference and we want to thank you for choosing Barceló Maya Beach Resort as your favorite vacation spot once again, we really appreciate your kind words and the time you have taken to share your experience. we also want to thank you for the chance you have given to Barceló Maya Caribe in... More 

Warminster, Pennsylvania
1 review
1 of 5 stars Reviewed 1 week ago

I would not recommend this hotel at all. Went on vacation with family and we were all disappointed. We booked a room at Barcaelo Maya Beach and when we arrived at the Beach hotel we were told we were at the Caribe. Had to get back in the van and we were taken to Caribe. The gentleman at check in... More 

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DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Lynne M: Please let me apologize for the unintentional inconveniences upon your arrival in the check in process, we are very sorry that it had taken too long, since we know that our guests come from a long trip and they wish to arrive and have some relaxation time. also I would like to apologize, for not advising you... More 

LAT
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Last week we spent 6 nights at the premium part of the maya caribe. We stayed many times in all inclusive hotels in the riviera maya, so we knew what type of standard we were expecting, specially for usd 500 a night per room. Our party was a family of 2 adults and 4 children. so we booked 4 months... More 

Was this review helpful? Yes 4
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Tzabarit: Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. Fisrt of all, let me apologize for switching your rooms without any prior notification, since we know our guests como from a very long trip and... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms are beautiful, the premium rooms face the beach and either have a private pool (on the ground floor) or jacuzzi on the balcony. You do not have a great look of the beach because the pool, palapas, trees etc block the view to the beach but you get a taste. However, in July it's really humid, even though... More 

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Emrowiec: Many thanks for your contact and your comments regarding your experience at Barceló Maya Caribe, we really appreciate your review and your comments which are very important for us. I can let you know that guest feedback is very important for us, as we know they help us to continue improving our services, which is the reason i... More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Playa del(8)
  • Palm trees(6)
  • Air conditioning(5)
  • Great time(5)
  • Other resorts(4)
  • White sand(4)
  • Would highly recommend(3)
  • Steak house(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Bathroom (17)
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