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All 15 Puerto Aventuras hotels

Barcelo Maya Caribe

3.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Caribe
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82%
Ranked #5 of 15 hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
rk_75 Paris, France
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985 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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English first
Paris, France
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent one week from November 15 to 22 in the Barcelo Maya Caribe and had a great time just relaxing and enjoying sunshine and the breathtaking waterfront. The beach really is stunning, just as you can see it on typical postcard pictures. It was my first time to Mexico. The flight from Paris was long and the jetlag quite... More

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

rk_75: We appreciate your comments regarding your stay at Barceló Maya Caribe, we are glad you have enjoyed the facilities and service. We are happy to inform you that we will reopen on December this year and we would like to share we are preparing a water park and teen disco for the kids, a static wave surfrider, two new... More

Vienna, VA
1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for five days in July. Our experience was average. The amenities are fine and the beach is great, but the service is really bad. We had to wait two hours when we arrived at 4:00 PM to get our rooms, and another 3 to get a crib. The food at the restaurants is average, nothing outstanding. The service... More

Was this review helpful? Yes
Coventry, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 23, 2014

My partner and I stayed here for 7 nights on our first ever visit to Mexico and wow!! what a fantastic first impression. The hotel is very nice, grounds well maintained, facilities excellent, food excellent. But what really made our stay was the exceptional service we received. The staff treated us like royalty (we did tip which goes a long... More

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Rachel K; Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services. Barcelo Hotels is preparing new services with great renovations for your next visit! We hope to see you soon at Barcelo Maya Caribe Hotel! Best regards! More

Bewdley, England, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 5, 2014

Stayed here in April there were some improvements going on but they upgraded us to a better room and moved us away from the noise lovely clean place right on the beach and plenty to do the staff were great company

Was this review helpful? Yes 4
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Janet H; Many thanks for sharing your experience at Barceló Maya Caribe with the Tripadvisor users, we are glad you have enjoyed the property and service, and you found our staff to be friendly and hard working. Improvements and surprises coming soon with the remodelation!!! It would be our pleasure to host you again. We remain at your service. More

Sturgeon Lake, Minnesota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 4, 2014

This was our 7th trip to this resort complex. We've gone from staying a week to 2 weeks over the years. When we first chose the resort, there was only the Beach and Caribe, so we've watched it grow as the years have gone by. We've stayed @ the Beach, Caribe and Colonial sections in both superior and club premium... More

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

John P; We appreciate the time you have taken to share your kindly comments, also your preference to Barceló Maya Beach Resort, we are glad you enjoyed your stay at the property and the service we proudly offer. it would be our pleasure to host you one more time We remain at your service. Best regards, More

Plano, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 27, 2014

My wife and i stayed for 5 nights.When the driver pulled up to let us out the bellman said the hotel was closed for renovation.So they drove us next door to the sister property.They only had 2 rooms available.There were. 4 couples in the van.So they drove us back over and we were given rooms in a building that was... More

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

bill t; Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. I am... More

Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 26, 2014

I visited this resort with several friends, many who have stayed here before. I was hopeful that this all inclusive resort was going to be as great as they said it was. Well it is not according to them it is not what it used to be. At the airport is where it started for me. I had a confirmation... More

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Phixer1280; Many thanks for your comments regarding your stay at Barceló Maya Beach. We are glad that you enjoyed many aspects of your stay, however would like to apologize that everything was not up to the standard you would have liked. The comfort of our guests is of utmost importance to us, and without these comments we could not improve... More

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 17, 2014

Nice relaxed hotel,with many possibilities . The food was great In the buffet restaurants and super friendly service! The ála carte Restaurants In the hotel was really a nice surprise. Very Delicious food and cosy inviorment. The staff provided a high standard, so you could just sit back and enjoy .

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear guest Sirtravelallot, We appreciate your kindly comments which have been sent to the Barceló Maya Caribe staff involved in your entire satisfaction. Knowing that you travel a lot and hearing your kindly comments meant a lot to us! We look forward to welcome you back soon. Best regards! More

Portimão
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 12, 2014

Stayed on this hotel with my wife during the last week of April, and it really match my expectations: very good resort, front beach, clean, very good food (you must taste all the different natural juices at the breakfast) the beach was really amazing, specially if you are a snorkling fan. The 2 thematic restaurants (Mexico Lindo and Dom Quixote)... More

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

MPereiraPortim_o; Many thanks for spending your vacation at Barceló Maya Caribe and contacting us through Tripadvisor with the comments you very kindly share about your vacations, we are glad that you enjoyed many aspects of the property and service, however we are sorry that your arrival were not up to your expectations, we would be happy to take your comments... More

Ely, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 7, 2014

We booked our holiday in late 2012 and it was with First Choice/Thompson for the caribe Flight and transfer. The Thompson dreamliner was very comfortable, good food and service and plenty to do on the interactive screen in front of you. The transfer was smooth, but remember to go outside of the Airport with your hotel name written on paper... More

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

andrew e; First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impresions about the property and our services, we are glad that you and your family have enjoyed your time with us and you found our staff to be hard working and... More

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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Barcelo Maya Caribe 3*
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Puerto Aventuras #4 On the Beach Hotel in Puerto Aventuras #4 Top resorts Hotel in Puerto Aventuras #4 Spa Hotel in Puerto Aventuras #11 Family Hotel in Puerto Aventuras
Hotel Class
Number of rooms
408

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