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Barcelo Maya Caribe

Certificate of Excellence
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Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Caribe
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1,232 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sicklerville, New Jersey
1 review
4 of 5 stars Reviewed 3 days ago NEW

The housekeeping, maintenance, restaurants, and bellboys were exceptional!!! They could teach most of the ppl in the states a lot about customer service!!! Unfortunately racism is a worldwide disease!!! My family and I (we are African-American) went into a store in the Plaza Mexicana shopping village, the sign on the outside of the store had an orange background with black... More 

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Colorado Springs, Colorado
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hi everyone, Just got back from the Barcelo. Here are the highlights good/not so good. Then I thought I would provide some detail for those wishing to learn more. The Good Great room, not too small for three people, 2 beds and a day bed Great food at the air conditioned buffets (many of them, will describe below Air conditioning... More 

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Ventura, California, United States
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I took my grandsons (12 & 14) on a vacation here and we had such fun. We had a swim out room and we were close to the beach as well. It was more than I expected. I booked through Pleasant Holidays and chose the Premier Package. ( great benefits and well worth it!) The activities were amazing..we did not... More 

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Olympic National Park, Washington
Top Contributor
155 reviews 155 reviews
46 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Very clean, large rooms for a family of four. If you have five, you will have trouble as they did not have rollaways or a room with double beds and sofa bed. (Even though I requested). Definetly upgrade to a Junior suite premium room if staying at the barcelo caribe or barcelo beach, the swim up pool--which they all come... More 

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Maple Valley, Washington
1 review
1 of 5 stars Reviewed 3 days ago NEW

My family just got back from a 12 night visit to playa. We spent 6 days at occidental grand xcaret and 6 days at barcelo maya caribe. We booked directly with barcelo.com at maya colonial. When we arrived we were told we were booked at caribe. I showed the guy my reservation for colonial and he said they moved us... More 

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DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear p0giturbo: Thank you for taking the time to tell us why our service failed to meet your expectations, we are sorry for any inconvenience caused and we are really sorry that you left with this negative view of our property, as we have a full scheduled spraying program for each room in order to maintain any kind of bugs... More 

Elizabeth, New Jersey
1 review
3 of 5 stars Reviewed 3 days ago NEW

Went to Barceló Caribe for a wedding. We were originally staying at the Palace but because our group had 75 guests they could not accommodate us so they moved the party to the Caribe side which is not as elite. Furthermore they didn't have enough oceanfront suites so I got stuck with a standard room paying suite rates. To make... More 

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DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Armando D: Thank you for taking the time to tell us why our service failed to meet your expectations. However as in all cases we have made an investigation surround your complaints and I would like to make the following observations: Please let us say that we are sorry for not having availability at the palace, we were completely... More 

Miami, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

On April 24 my fiancee and I and 3 other couples flew here from Miami on an all inclusive package. For the most part our vacation was great. The place is huge since it includes 3 other resorts, each with it's own swimming area (pool and beach). The rooms were clean and large. The food (primarily buffets) is good for... More 

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DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear jarair75: First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with the Tripadvisor users. However I want to apologize for the incidents you have mentioned in our Restaurant and buffet, i do appreciate that you understand our operation at them, due to sometimes affluence... More 

Frederick, Ok
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for one week in May at Barcelo Maya Caribe family graduation trip with our college-age sons and our nephew and his family. It was breathtakingly beautiful and well-manicured. The four of us had two adjoining regular rooms. Our nephew's family had a Club Premium Jr. Suite, which was gorgeous. Everything about our rooms was very good...comfy beds, good... More 

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear sfranklin: First of all let thank you for choosing Barceló Maya Caribe to share sucha a special celebration, we are always happy to be part of our special guests' moments. We appreciate the good comments to the grounds and beaches, as our team make a great job, so is a true delight for the sight. It is also pleasant... More 

Denver, Colorado
1 review
1 of 5 stars Reviewed 5 days ago NEW

Just got back yesterday and I felt I needed to rip this crappy resort. I've been to the Riviera Maya 4 times and other all-inclusive resorts throughout the Caribbean and this was the worst resort I've ever stayed in. The bartenders ignore you whether you tip or not. I tried both ways. First I tipped the pool bartender a $20US... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear stew3421: Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. However please let me explain that In the complex we have many spaces, various restaurants, bars and swimming pools where there is music designed for guests... More 

Halifax, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just returned June 28, 2015. I am very particular about where I stay, and i would highly recommend this resort. my wife and i booked on short notice for a quick get away without the kids. As such, we ended up in the lower category of rooms. We were very pleased with this resort, it is a beautiful layout, with... More 

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear RogerB734: We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Beach Resort as you vacation Hotel. We are glad we have accomplished your expectations and enjoyed your vacation with us, and we appreciate you have found our staff to be... More 

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