We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Barcelo Maya Beach

4.0 of 5 Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Hotel website
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Certificate of Excellence 2014
Barcelo Maya Beach
Professional photos View all
Browse nearby
Barcelo Maya Beach
Write a Review

4,876 reviews from our community

Traveler rating
    2,407
    1,542
    505
    250
    172
See reviews for
1,477
1,763
34
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (370)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (4876)
  • Mar-May only
    (1404)
  • Jun-Aug only
    (1218)
  • Sep-Nov only
    (755)
  • Dec-Feb only
    (1499)
All months
There are newer reviews for Barcelo Maya Beach
See the most recent reviews
Långared, Vastra Gotaland, Sweden
Contributor
12 reviews 12 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is our second visit to Mexico. Staying here for 2 weeks. Great food, service and outdoor activities. Wanted to do free sailing lessons today, but will have to wait until tomorrow as it has been too windy the last few days.

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Angus H: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users, We are always happy to listen our guests and we are glad you have enjoyed the property and Service, We look forward to serving you again. Best regards, More 

Plymouth, Massachusetts
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have been to many beach resorts and was pleased with their set-up. No cabanas that people horde for the day - just beautiful palm trees everywhere. They provided plenty of natural shade. The resort was spotlessly clean and the service was very good. Everyone was super friendly and helpful. They had several specialty restaurants. We liked the Mexican best.... More 

Was this review helpful? Yes
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear debmoore013: Many thanks for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay.I will be glad to take your remarks into consideration as a means to improve our services. Please do not hesitate to contact me if you require any further information, we look forward to receiving... More 

Odessa, Ukraine
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Just 12 days as I came back to Ukraine from Mexico.... Totally can agree with a lot of previous comments....I have been to Mexico for the first time and it seems to me that mexican service is the slowliest one in the world and it was sometimes very funny;)) Because I try to relate to all things with humor) But... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Tanusha1981: Thank you very much for your contact regarding the service you received, , please allow me to apologize that your vacation with us was not entirely perfect, we value your comments and preference, and i will be pleased to take into account your remarks by solving this problem and preventing it from happening again. Thank you again, for... More 

Laval, Quebec, Canada
1 review
5 of 5 stars Reviewed 5 weeks ago

Ill keep it short and simple... Pros: Extremely clean, great service, beautiful beach, very good breakfast, lunch and supper, good animation and shows Cons: Watered down alcohol (confirmed by staff), no 24h snack bar, 20-30 min from Playa Del Carmen, unnecessarily expensive excursions (visit Playa Del Carmen and purchase same excursion for half the price, very safe)

Was this review helpful? Yes
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Nicolas H: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users. All guest feedback is very important to us, due to our main goal is to exceed our guest expectations. We will be very happy to serve you again. Best... More 

Winneconne, Wisconsin
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed December 17, 2014 via mobile

We spent a week at the hotel with friends about six years ago and had a wonderful time. This time we were there for a week and were very disappointed. We were given a coupon packet on arrival with $2000 worth of services upgrades. Well to use the $400 room upgrade you needed to pay 169.00 additional per night so... More 

Was this review helpful? Yes 8
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Lakehouse6609: Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. It is my goal to restore your confidence in our company... More 

Farmingdale, New York
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 17, 2014

Just stayed in the Beach Resort (cheapest and southern most hotel of the 5 hotels on the Barcelo resort) in mid-December. Weather was perfect for a New Yorker like me! Hot in the morning, perfect in the afternoon, but a little chilly at night with the wind. I would not want to come here in summer with temps of up... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear laurenlovescupcakes: We appreciate so much your full review and your comments which are very important for us, please allow me to apologize that your vacation with us was not entirely perfect,we value your preference to Barceló Maya Beach Resort and we will be very happy to take your remarks into consideration as a means to improve our services and... More 

Calgary, Alberta, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2014

I stayed at the Barcelo Beach for a week this past November. I went to see my son married on the beach. Everything about this resort is beautiful. I am not an experienced All-Inclusive person, having only been once before to a resort in the Dominican, 6 years ago. I thought the Resort in Punta Cana was wonderful and this... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Jacquee S: Thank you so much for your full review and your comments which are very important for us, we do really appreciate that Barceló Maya Beach remains one of your favorite options. Guest feedback is very important to us, due to is the way to improve our services day by day, so I will be happy to take... More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 16, 2014

I visited the Barcelo Maya Beach in early December. The room was nice and very clean, although the cleaning staff tended to knock on the doors early in the morning if you didn't have the QUIET sign hanging on the door. The fridge was always stocked and it was nice to have a cold Corona while sitting on the balcony... More 

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Mexico Solo: Many thanks for your contact and your comments regarding your experience at Barceló Maya Beach, please allow me to apologize that your vacation with us was not entirely perfect. We are always open to listen and learn from our guests and I am grateful on this occasion to have the opportunity to improve our services. We will... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2014

AMAIZING resort. Fantastic staff. I stayed at the beach hotel and loved it. We had to change doorkeys 6 times on our daughters room because the card stoped working. They changed the lock today so, fingers crossed, it will work from now on.  Othervise.. great food, great weather and water. The entertainment team at the beach are doing a fantastic... More 

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Sussie S: First of all, I would like to thank you for choosing Barceló Maya Beach once again, as your vacation resort and the comments you kindly share with the Tripadvisor users. we are glad you have enjoyed the property and Service, and thank you for finding our staff to be hard working and friendly, they do the best... More 

1 review
5 of 5 stars Reviewed December 14, 2014

Love this hotel. My third time here. All the People working here are so nice and warm. They always makes me feel so welcome. I love the entertainnent team here by beach hotel. They are doing an amazing job every day. I have never seen them stressed or in a bad mood. They always make people smile and have fun.... More 

Was this review helpful? Yes
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Amanda S: Many thanks for your contact, we appreciate Barcelo Maya Beach remains one of your favorite options and preferring us once again as your vacations resort. We are always happy to hear from our guests their truly feedback.We also want to thank you for finding our staff to be hard working and friendly. We will be pleased to... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Barcelo Maya Beach? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(10)
  • Grounds were beautiful(8)
  • Playa del(8)
  • Air conditioning(7)
  • Mexican restaurant(6)
  • Great time(6)
  • Pool bar(6)
  • Palm trees(5)
  • Nice and clean(5)
  • Most part(4)

Additional Information about Barcelo Maya Beach

Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Beach 4*
Number of rooms: 630
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Caribbean Online Mgt Corp., Barcelo, Travelocity, Hotels.com and Despegar.com so you can book your Barcelo Maya Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#3 Business Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Romantic Hotel in Puerto Aventuras

5,795 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5438)
Viewed
Dining (342)
Viewed
Hotel & grounds (988)
Viewed
Family/play areas (91)
Viewed
Room/suite (404)
Viewed
View from room (182)
Viewed
Pool/beach area (1553)
Viewed
Bathroom (67)
Viewed
Business center/function rooms (26)
Viewed
0:48
Videos (1)
Viewed
Other (1784)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (345)
Viewed
Amenities (157)
Viewed
Beach (22)
Viewed
Deluxe Room (38)
Viewed
Junior Suite Deluxe Ocean View Club Premium (40)
Viewed
Pool (18)
Viewed
Restaurants and Bars (33)
Viewed
The Hotel (37)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Room/suite (3)
Viewed
Pool/beach area (2)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay