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Barcelo Maya Beach

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Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Beach
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Barcelo Maya Beach
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5,101 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Barcelo Maya Beach
See the most recent reviews
Nelson, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We traveled in Mar 12/2015-Mar 24/2015, party of 7. We had 3 rooms, the 2 rooms had really good airconditioning but mine wasn't working really well. The rooms were pretty clean, they weren't super great a restocking used items, even if you left a tip. The food wasn't super, pretty much the samething everynight. My kids loved the blackberry soft... More 

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear mishab7: We really appreciate your review and your comments which are very important for us, we want to thank you for choosing Barceló Maya Beach Resort as you vacation Hotel, we are sorry for any inconvenience caused but glad that you enjoyed many aspects of you vacation with us, we will pass on your kind comments to our staff.... More 

Ottawa, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The grounds and scenery are excellent, with palm trees, flowers and shimmering pools along the walkways. The food is top-notch and it has endless swimming pools for all ages. A small water park for the young at heart, and dolphins on site. Did I mention the food? It is worthwhile mentioning it twice. The Caribbean is emerald green and spectacular,... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear KeithSennett: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users, we are happy you could enjoy the property and the service, we really appreciate your remarks at food and our staff, who make a great job trying to fulfill our... More 

Bristol, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was superb. The rooms, the people, the pools, the food were all great. Our daughter used the kids club and she loved it. I have no hesitation but to recommend and we would love to return soon! We also paid a little extra for the choice of a la carte restaurants and it was well worth it.

Was this review helpful? Yes 3
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Sam N: Thank you so much for sharing your impressions about Barcelo Maya Beach Resort, we are glad we have fulfilled your expectations and that you have enjoyed your vacation with us, we will be sure to pass you kind comments on to our staff. Thank you for your honest feedback and we look forward to serving you again.... More 

Maryland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

For the last five years, my husband and I have traveled with another married couple to the Riviera Maya, Punta Cana, or Jamaica on about 7 occasions. Our friends just purchased a second home and wanted to find a great value property at which to stay. Because they had stayed at the Barcelo before, we decided to give it a... More 

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Bmoresun2015: Thank you so much for sharing your impressions about Barcelo Maya Beach Resort, we are glad we have accomplished your expectations and enjoyed your vacation with us. We are glad you have found our resort as one of the best in cost-benefit to spend your holidays, and we are happy for you having found our staff very helpful... More 

Toronto, Ontario, Canada
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

the place is beautiful - and getting there is no problem the food at buffets is ok - you won't starve but i would think the food would be at least slightly better - the sushi, salads, pastas and grilled fish are typically very good and reliable. i have food allergies and it was extremely difficult to get anyone to... More 

Was this review helpful? Yes
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Jim D: Thank you so much for taking the time to share your impressions about your stay at Barcelo Maya Beach Resort, we are glad you have enjoyed many aspects of your holidays and we appreciate you have found our staff to be hard working and friendly. However I want to apologize for any confusion occurred, please let me... More 

Surrey, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

This upcoming April 2015 family trip will be our 7th time at the Barceló Maya Beach Resort. Through the past few years, we have also brought lots of friends and extended family to the resort. Updated amenities, pools, restaurants, great food selection, great staff and comfortable rooms make for a great couple or family vacation. Also a very special mention... More 

Was this review helpful? Yes
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Lisa S: Many thanks, we value your preference and we want to thank you for choosing Barceló Maya Beach Resort as your favorite vacation spot once again, we really appreciate your kind words and the time you have taken to share your experience. We want to thank you for allowing us to continue serving you, with new members of... More 

Saginaw, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Beautiful and very clean resort! Wonderful accommodations, outstanding staff, excellent food and drink! The beautiful white sandy beach along side of a crystal clear sea was picturesque! We experienced an awesome sunrise! The pools area with swim up bars at each end was way cool!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear DrLee56: Thank you so much for sharing your impressions about Barcelo Maya Beach Resort, we are glad we have accomplished your expectations and enjoyed your vacation with us, as our main goal is to make sure that all our guests leave with wonderful memories of their stay here and wanting to return. It will be a pleasure to receive... More 

Milwaukee, Wisconsin
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was the 4th trip here for my husband and me, 2nd for my elderly parents, and 1st for our three kids - 9, 11, and 22. We had a great time overall!! Since our last visit they remodeled the entire resort, and it looks very nice. The food was not always as hot as it should be on the... More 

Was this review helpful? Yes 1
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Mommytoeandj: Many thanks for your contact, we appreciate that Barcelo Maya Beach remains one of your favorite options by preferring us once again as your vacations resort, we are always happy to receive again all of our guests, we are glad you visited us with extended family. We appreciate so much your good comments to our staff and we... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was the most beautiful place I have ever seen. It was so clean and well put together with the most friendly people I have ever met. I want to give a special shout out to our personal guide Yurea and Victor who did the most amazing job while taking us snorkeling and to the ruins. If possible to choose... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Jehary: Many thanks for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas... More 

Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

All in all a nice family vacation however I booked the Barcelo Tropical and they placed us at the Barcelo Beach. I'm still convinced that we were charged a premium price for the Tropical over the Beach. Seems like a "bait and switch" to me. We did get adjoining rooms and the beach is quieter. This was our second trip... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear sllitschke: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users. I would like to apoligize for the inconvenience that meant you could not enjoy an entirely perfect holidays with us, however please let me explain that due to recent renovations... More 

Hotel Review Summarization

What travelers say

  • Air conditioning(6)
  • Mexican restaurant(5)
  • Pool bar(5)
  • Playa del(5)
  • Great time(4)
  • Very good(4)
  • Palm trees(4)
  • Grounds were beautiful(3)
  • Most part(3)
  • Nice and clean(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (22)
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Deluxe Room (38)
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Junior Suite Deluxe Ocean View Club Premium (40)
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The Hotel (37)

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