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Barcelo Maya Beach

4.0 of 5 Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
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Certificate of Excellence 2014
Barcelo Maya Beach
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Barcelo Maya Beach
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4,881 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Recently we took a trip to the Barcelo Maya Beach for my wedding and we were very plesently surprised! Every day there were staff at the pool doing various exercise, dance as well as competitions. Specifically, Mickey, Johnathan, Larissa and Javier were all included on making our vacation so enjoyable. We had a group of 47 and every day Mickey... More 

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Saint Louis, Missouri
Contributor
13 reviews 13 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

The Barceló complex in Puerto Aventuras is incredible. There are 5 hotels in this complex and you can go between the hotels easily, and eat at most of the buffets. We stayed at the Maya Beach which is one of the lower levels at this complex. Everything around the complex is beautiful - from the lobby, the walkways are lined... More 

Was this review helpful? Yes 2
Helsinki, Finland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We stayed at the resort for 14 days. Overall a good and beautiful resort. Before going to the critique, I have to point out that our stay at the hotel was really nice. The pros and cons: Pros: Beach, overall look, the renovation (lobby, restaurants, maya mall etc.), beautiful gardens, large resort (a lot to do), house keeping (they did... More 

Was this review helpful? Yes 3
Treherne, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Was Just average! Cheap and good value for what we paid! Glad we didn't pay much as it was just ok! We paid for an upgraded and is wasent worth it! we paid for ocean view but could see the ocean!! not worth the money!! food was ok and resort was clean!

Was this review helpful? Yes 5
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Angela B: Many thanks for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service. We appreciate that Barceló Maya Beach remains one of your favorite options, we hope to have the pleasure to receive you once again.... More 

Spanish Fork
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Our third stay at Barcelo Maya,. The beach is perfect. The grounds are beautiful and the buildings are well maintained. Service was phenomenal! Good food, lots of choices. Pools are outstanding! Love this place!

Was this review helpful? Yes 8
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Angela B: We Really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for chooising Barceló Maya Beach Resort as you vacation Hotel, once again. It will be a pleasure to receive you as many times as necessary. Best regards, More 

Contributor
13 reviews 13 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Let me start by saying this is our 3rd stay at Barcelo Maya. We came back because we have always LOVED the place. However, things have changed in some areas. Our reservations were for the Caribe but we ended up in the Beach. In the end I don't think it matter to our stay. Rooms: Still very nice, clean and... More 

Was this review helpful? Yes 4
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear ourdairy: Thank you for your comments regarding your staying at Barceló Maya Beach Resort we are really sorry for any inconvenience caused, but also we are glad that you have enjoyed many aspects of you Vacation with us. We are always happy to listen and learn from our guests and I am grateful on this occasion to have the... More 

Edmonton, Canada
Top Contributor
51 reviews 51 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Resort has a bit of Jeckle and Hyde personality. Front desk staff were either great or indifferent bordering rude. Room cleaning was great or sometimes a bit lacking (tip didn't seem to influence this quality). Beach was beautiful and pleasant to walk and wade, then we would find spots with garbage and debris (looked like broken plastic glasses) and buried... More 

Was this review helpful? Yes 6
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear dsnowi: We are happy that you enjoyed many aspects of your stay with us, however would like to apologize for the factors that meant you were not able to fully enjoy your Vacation. Sorry that you left with this negative view of our property, we have a full beach cleaning program, both by machine in the early hours and... More 

Ipswich, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed there July 2014 was great hotel staff very friendly no problem with room very nice.room was cleaned ever day ,food was lovely plenty of choices to choose from beach was cleaned ever day to clear all the seawead the sea was really clear all the time entertainment at nite was good were planning to go back to the... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Simon 353: Many thanks for your contact and your comments regarding your experience at Barceló Maya Beach, we are happy we have met your expectations and you have enjoyed your vacations. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to... More 

Michigan
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The resort was updated and very clean. The beach bought in a huge amount of sea weed though. The entrainment staff was wonderful and the staff at the childcare was even better! Both my girls (5 and 10) love Joanna and the rest of the staff. We stayed at the Tulum, the rooms were small but manageable for the 10... More 

Was this review helpful? Yes 6
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear lulajone: Many thanks for your contact and your comments regarding your experience at Barceló Maya Beach, we are happy we have met your expectations, and also we want to thank you for finding our staff very hard working and friendly. Regarding the good news you have mentioned we are glad that with all the renovations made, as a Beach... More 

Toronto, Canada
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

we stayed at the barcelo beach - in the cobo building, 2nd floor - and had a few issues (similar to the ones you've already read): 1. check-in - staff of 1. we arrived at midnight (flight delays) and there were 4 other families besides us waiting to check in. we were 3rd in line and it took an hour.... More 

Was this review helpful? Yes 5
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear shennyj: Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. We also want to share some additional information about Wi-Fi, we are really sorry that you have had problems with login but sometimes some devices don't... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(10)
  • Grounds were beautiful(8)
  • Playa del(8)
  • Air conditioning(7)
  • Mexican restaurant(6)
  • Great time(6)
  • Pool bar(6)
  • Nice and clean(5)
  • Palm trees(5)
  • Most part(4)

Additional Information about Barcelo Maya Beach

Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Beach 4*
Number of rooms: 630
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Caribbean Online Mgt Corp., Barcelo, Travelocity, Hotels.com and Despegar.com so you can book your Barcelo Maya Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#3 Business Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#6 Romantic Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras

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