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Barcelo Maya Beach

4.0 of 5 Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
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Certificate of Excellence 2014
Barcelo Maya Beach
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Barcelo Maya Beach
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4,819 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed at Barcelo Maya Beach hotel in the beginning of December 2014. I am not sure if we will come back here. Barcelo Maya in Puerto Aventuras includes 5 hotels - Beach/Caribe, Tropical/Colonial and Palace. Beach/Caribe is the cheapest, Tropical/Colonial - in between and Palace is the most expensive. Let's start with the most important part - food. :)... More 

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Red Deer, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We have stayed here twice (Dec 2012 and Jan 2014) and it has been great each time. The grounds are beautiful, the beach is nice, the pools are clean, the staff are very helpful and friendly and the food is great. We mainly ate at the buffets and there was a great variety each time. The water park and kids... More 

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Barrie, Ontario, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Tbh we were a little disappointed when we got to the resort, and discovered the Caribe and all the facilities, including the golf, water park, bar etc., were closed until the 22nd also the Tropical was closed so instead of having 4 venues to choose from we were limited to 2. With having 2 teens in tow, we were relying... More 

Was this review helpful? Yes 2
Långared, Vastra Gotaland, Sweden
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is our second visit to Mexico. Staying here for 2 weeks. Great food, service and outdoor activities. Wanted to do free sailing lessons today, but will have to wait until tomorrow as it has been too windy the last few days.

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DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Angus H: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users, We are always happy to listen our guests and we are glad you have enjoyed the property and Service, We look forward to serving you again. Best regards, More 

Plymouth, Massachusetts
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have been to many beach resorts and was pleased with their set-up. No cabanas that people horde for the day - just beautiful palm trees everywhere. They provided plenty of natural shade. The resort was spotlessly clean and the service was very good. Everyone was super friendly and helpful. They had several specialty restaurants. We liked the Mexican best.... More 

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DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear debmoore013: Many thanks for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay.I will be glad to take your remarks into consideration as a means to improve our services. Please do not hesitate to contact me if you require any further information, we look forward to receiving... More 

Odessa, Ukraine
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Just 12 days as I came back to Ukraine from Mexico.... Totally can agree with a lot of previous comments....I have been to Mexico for the first time and it seems to me that mexican service is the slowliest one in the world and it was sometimes very funny;)) Because I try to relate to all things with humor) But... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Tanusha1981: Thank you very much for your contact regarding the service you received, , please allow me to apologize that your vacation with us was not entirely perfect, we value your comments and preference, and i will be pleased to take into account your remarks by solving this problem and preventing it from happening again. Thank you again, for... More 

Laval, Quebec, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

Ill keep it short and simple... Pros: Extremely clean, great service, beautiful beach, very good breakfast, lunch and supper, good animation and shows Cons: Watered down alcohol (confirmed by staff), no 24h snack bar, 20-30 min from Playa Del Carmen, unnecessarily expensive excursions (visit Playa Del Carmen and purchase same excursion for half the price, very safe)

Was this review helpful? Yes
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Nicolas H: First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users. All guest feedback is very important to us, due to our main goal is to exceed our guest expectations. We will be very happy to serve you again. Best... More 

Winneconne, Wisconsin
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We spent a week at the hotel with friends about six years ago and had a wonderful time. This time we were there for a week and were very disappointed. We were given a coupon packet on arrival with $2000 worth of services upgrades. Well to use the $400 room upgrade you needed to pay 169.00 additional per night so... More 

Was this review helpful? Yes 6
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Lakehouse6609: Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. It is my goal to restore your confidence in our company... More 

Farmingdale, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Just stayed in the Beach Resort (cheapest and southern most hotel of the 5 hotels on the Barcelo resort) in mid-December. Weather was perfect for a New Yorker like me! Hot in the morning, perfect in the afternoon, but a little chilly at night with the wind. I would not want to come here in summer with temps of up... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear laurenlovescupcakes: We appreciate so much your full review and your comments which are very important for us, please allow me to apologize that your vacation with us was not entirely perfect,we value your preference to Barceló Maya Beach Resort and we will be very happy to take your remarks into consideration as a means to improve our services and... More 

Calgary, Alberta, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Barcelo Beach for a week this past November. I went to see my son married on the beach. Everything about this resort is beautiful. I am not an experienced All-Inclusive person, having only been once before to a resort in the Dominican, 6 years ago. I thought the Resort in Punta Cana was wonderful and this... More 

Was this review helpful? Yes 2
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review

Dear Jacquee S: Thank you so much for your full review and your comments which are very important for us, we do really appreciate that Barceló Maya Beach remains one of your favorite options. Guest feedback is very important to us, due to is the way to improve our services day by day, so I will be happy to take... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(10)
  • Grounds were beautiful(8)
  • Playa del(8)
  • Air conditioning(7)
  • Pool bar(6)
  • Great time(6)
  • Mexican restaurant(6)
  • Nice and clean(5)
  • Palm trees(5)
  • Most part(4)

Additional Information about Barcelo Maya Beach

Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Beach 4*
Number of rooms: 630
Reservation Options:
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Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#3 Business Hotel in Puerto Aventuras
#5 Romantic Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#7 On the Beach Hotel in Puerto Aventuras

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