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Catalonia Riviera Maya

GreenLeadersPlatinum level
Avenida Xcacel Lote 1 Plano 2 Manzana 18 | Solidaridad, Puerto Aventuras 77783, Mexico
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Catalonia Riviera Maya
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Catalonia Riviera Maya
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4,991 Reviews from our TripAdvisor Community

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Traveler rating
    2,130
    1,759
    648
    286
    168
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1,205
2,068
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (819)
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English first
  • All months
    (4991)
  • Mar-May only
    (1395)
  • Jun-Aug only
    (1469)
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    (978)
  • Dec-Feb only
    (1149)
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Griffin, GA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We had a group of 10 and all but 2 have come home with a very bad virus. We are certain it was from the cups from the bar they use while at pool and beach. PLEASE bring your own cups to the pool area. The only 2 that didn't get the virus brought our own cups every day. They... More 

Was this review helpful? Yes 3
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear Guest Thank you for taking the time to share your comments online and for choosing us as the destination for your vacations. Regarding your comments, we would like to apologize for any inconveniences you may have experienced during your stay with us. We thank you for bringing these matters to our attention in order to improve these shortfalls with... More 

Level Contributor
38 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I wet to the Catalonia for a family holidays, and I have to say we all love it. Nice place, excelent service, the entertaiment staff was great, and the food at the buffet was god. Great value for the money. The points to improve are the speciality restaurants, they were not really specials and you cant book them. If you... More 

Was this review helpful? Yes
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear guest Thank you for your comments, we are thrilled to know that you had an amazing stay. Thank you for your nice remarks about our delicious food and entertaiment staff. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

New York City, New York
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a beautiful resort. The rooms are comfortable and large. The balconies are great. We had a large group and 5 rooms. We paid a bit extra for the "privileged rooms" and it was worth it. The food is delicious and available almost 24 hours. We loved the Mexican restaurant, but the Japanese, Italian and the steakhouse were also... More 

Was this review helpful? Yes 1
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear Adriana Thank you so much for your comments. Thank you for your remarks about the great time you had at the wedding and about Mayra's job. Our staff is going to receive your kind comments. Your feedback will serve as an inspiration to them and to our team to continue working with passion, ensuring our valued guests have an... More 

Hatboro, Pennsylvania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

First of all we chose this hotel because of the price and 'mostly' favorable reviews; although many did mention about getting what you pay for. They were 100% correct. There was always a line two or three deep at registration; they had three stations but never had more than two working the desk; and one would disappear for no reason... More 

Was this review helpful? Yes
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear, John On behalf of the Staff and Management of our Resort, we would like to thank the time you are taking to share your feedback of your recent stay, being of the utmost importance for us and our main source to improve our facilities and service. Regarding your comments, we would like to apologize for the inconveniences you may... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We been there last year , It's has beautiful resort and pools , rooms is small but very clean , beach is the best thing very clean its crystal clear , people very friendly and good customer service . Great night life , very clean resort a lot of food and drink we loved it

Was this review helpful? Yes 2
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear, Eman Thank you for your comments, we are thrilled to know that you had an amazing stay. Thank you for your nice remarks about our food, drinks and service. We work every day to keep our guests happy. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and... More 

Raleigh, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was nervous after reading some reviews of this resort but I am so glad that we stayed the course and went. When we arrived at the resort we were greeted warmly, handed a festive fruit drink and Pamela checked us right in. She was wonderful and helpful with our questions. A staff member helped us with our bags and... More 

Was this review helpful? Yes 5
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear Lisa Thank you for your comments; we are thrilled to know that you had an amazing stay. Thank you for your nice remarks about our staff and activities. We will share your comment with Pamela, Carlos, Oscar and Hector, as well with all our staff members, for them to continue inspired to keep the good service. We would love... More 

Leicester, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

we were here from the 12th july for 10 days we had quite a quick check in as we were first to the desk.we were given 3 key cards as we took our 17 year old daughter with us,which was very handy as she was always in later than us,we booked priveliged,daughter wasnt impressed with the band as it had... More 

Was this review helpful? Yes 2
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear guest We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We're happy Miguel gave you a nice time at the bar... More 

Island of Anglesey, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Catalonia thank you for a fantastic holiday, ,we enjoyed the 2weeks we were there,our room had everything we needed, I would advice people to upgrade as the privlage side was much nicer ,and we had more to choose from from were to drink sit and eat,but couldn't fault nothing, it was well worth the extra money, all the restaurants were... More 

Was this review helpful? Yes 4
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear guest We felt very happy to host you these past two weeks. It was a pleasure having you, and we appreciate that you have taken the time to share your experience with us. We´re glad to hear you visited Playa del Carmen and enjoyed so much the 5th Avenue, gorgeous right? Hopefully, you could give us the opportunity to... More 

Lisbon, Portugal
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were interested in a beach vacation that included a lot of snorkeling and the hotel was ideal for that. The beach is a bay where you can snorkel as much as you want and there is always something new to see. The fish enjoy the company and swim among the guests. The water temperature allows you to stay there... More 

Was this review helpful? Yes 3
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear guest, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Let us apologize for the jacuzzi inconvenient. Your comments have been shared with the head department involved.... More 

3 reviews
5 of 5 stars Reviewed 1 week ago NEW

i will be very brief as there are actually no main cons I can think of, hotel service was top, some of staff lacked english but that was mainly room cleaners who on the other hand were so punctual in cleaning and creative with towel art I was amazed, restaurant service top in all types (buffets and a la carte),... More 

Was this review helpful? Yes
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear, Simon We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Thank you for the special remarks about our staff, we will surely share your comment with them... More 

Hotel Review Summarization

What travelers say

  • Very good(41)
  • Standard room(34)
  • Great time(26)
  • Steak house(21)
  • Entertainment staff(18)
  • Snack bar(18)
  • Japanese restaurant(15)
  • Water shoes(13)
  • Pool area(10)
  • Playa del(9)
Questions? Get answers from hotel staff and past guests. Ask a question

5,681 photos of this hotel

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Management photos: Courtesy of the property manager

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Pool/beach area (9)
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Room/suite (13)
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Dining (6)
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Other (10)
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