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Catalonia Riviera Maya

GreenLeadersPlatinum level
3.5 of 5
Hotel website
Avenida Xcacel Lote 1 Plano 2 Manzana 18 | Solidaridad, Puerto Aventuras 77783, Mexico
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1 room 1 adult
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Catalonia Riviera Maya
Catalonia Riviera Maya
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5,518 Reviews from our TripAdvisor Community

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Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Me and my now Wife visited here on the 10th of January to the 17th with 20 other people to celebrate us getting married at the hotel. It was an amazing experience and everyone had the time of their lives. We would recommend this hotel to anyone. The staff, the complex and the surrounding areas were a delight. We are... More 

Helpful?
1 Thank Daniel S
Marshalltown, Iowa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

This was our third visit to the CAT and everything from the service to the food was above average. Just think it's time to closet the evening meal reservation gig! Well maintained grounds and pool area. Sorry for the long delay in getting this posted. We are traveling to Mexico in February but staying closer to the airport in Puerto... More 

Helpful?
Thank Deanaldo
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear Guest, Thank you for taking the time to post your feedback about your vacation at our Resort. It is nice to know that you had a spectacular trip! It is great to know that you had a good time and enjoyed our facilities and services. We definitely hope you will decide to visit us again in the future; it... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Me and my partner came her for 2 week in January and we are hoping to come back very soon! All the staff were very friendly, the food was amazing and the hotel/resort was very clean, we had a trip of our lives and loved every minute of our holiday, we didn't want to come back home! The staff catered... More 

Helpful?
Thank Jasmine R
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Deas Jasmine, My warmest thanks for your fantastic and kind comment, we are very grateful to hear that you had a pleasant and gratifying experience with us. We'll be waiting for you for your next trip, it will be our pleasure to welcome and pamper you once again. Best Regards General Manager More 

Runcorn, Cheshire
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We spent two weeks from 6th Dec2015 till 22nd at this resort. Firstly let me say the resort itself is nice it is clean most of the staff are friendly but not very helpful. The resort is miles from anywhere we thought from the advert you could walk out to shops and bars, not so there is a marina with... More 

Helpful?
Thank Esta29
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear Guest, Thanks for your comments. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We feel very sorry about the sunbeds by the pool, we constantly encourage all our guests to not leave any objects on the sunbeds trying to avoid... More 

Philadelphia, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

The property is a really well kept hotel. Grounds are beautiful and maintained. My few complaints are the a la carte restaurants as the food was in need of improvement. The beach is horrible and the language barrier between staff and guests needs work. We did find that renting a golf cart and adventuring into Puerto Adventoras was our highlight... More 

Helpful?
1 Thank Christ0ph1
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear Chris, Thank you for your comments. We are very sorry to hear about your inconveniences regarding service. Please know we are taking every single action possible in order to fix this problem so that it does not happen again in the future. We highly value our guests opinions and care deeply for their satisfaction. Once again, please accept our... More 

Solihull, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a really enjoyable fortnight at the Catalonia Riviera Maya Hotel in Puerto Aventuras. We had previously stayed five years ago and was so impressed that we came back. Good to find out that the Hotel still offered great food, excellent service, comfortable rooms and superb beaches and watersport activities including free hire of kayaks, snorkel gear and catamaran. Improvements... More 

Helpful?
4 Thank Vivien H
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear Viven, Thank you for taking the time to share your comments. They were so complete and kind. We really appreciated your compliments to our staff and the details of our service. Only demanding customers like you allow us to improve our service and the biggest compliment that our team can get is your desire to return. We are happy... More 

Bristol, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

We spend week in catalonia rivuera maya and have to say we had a pleasant stay. Rooms nice and clean, hotel staff always happy to help with any needs . Cleanliness could be in better stage . Bu overall we would recommend this place for families as well as couples .

Helpful?
1 Thank MichaeSl75
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear Michael, Thank you for taking the time to post your feedback about your vacation at our Resort. It is nice to know that you had a nice trip! We can't thank you enough for your comments about our hotel and for recommending us! What a compliment! It is great to know that you had a good time and enjoyed... More 

bristol
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This was the first time we had been on a winter sun holiday, we stayed 3rd to 17th December. and our second time in Mexico this year. We found a late deal from Thomson's that gave us a Privileged room. The flight on the Dreamliner was almost perfect apart from the fact that we had no up to date films... More 

Helpful?
Thank MellsP
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear Guest, Thank you for taking the time to post your feedback about your vacation at our Resort. It is great to know that you had a good time and enjoyed our facilities and services. Please be assured that all your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we... More 

Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Went all inclusive with my husband, brother and mother. Food wasn't great, and apparently there was no way you could order room service unless you upgraded for 15 dollars per person/day and had to be all the length of your stay, (went there for 14 days) it was ridiculous! It was an ok holiday, but I would recommend lying a... More 

Helpful?
Thank RosieGM
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear Rosie, Thank you for sharing your feedback with us. Let us apologize for not exceeding your expectations. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future. Regards General Manager More 

illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

We attended this resort Jan 16-23, 2016. We have been to many truly 5 star all inclusive resorts and this place has a few things to learn if they want to compete. There are 3 main things preventing this resort from ever being 5 star: 1) LIQUOR ISSUES. First; they water down the liquor. We drank all day long including... More 

Helpful?
11 Thank karenkIllinois
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review

Dear Karen, Thank you for taking the time to post your feedback about your vacation at our Resort. We really appreciated your compliments to our staff and the details of our service. We thank you for bringing these matters to our attention in order to improve these shortfalls with the departments involved. We are working on a daily basis to... More 

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