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Sensimar Seaside Suites & Spa

Travelers' Choice award winner
GreenLeadersPlatinum level
Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly El Dorado Seaside Suites)
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1 room 1 adult
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6,122 Reviews from our TripAdvisor Community

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Southampton, United Kingdom
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed yesterday NEW

To be honest the hotel is probably worth 3 1/2 but as tripadvisor does not allow half stars and some personal issues we cannot give it more than 2. We had booked a Premium swim-up room 9 months in advance but on arrival were told none were available, as were 3 other couples. An inadequate explanation was given and when... More 

Helpful?
3 Thank kevandcatt
Birmingham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had booked the hotel based on rave reviews from the staff at Thomson. Once we were home we looked at the most recent reviews of the hotel and we were left wondering if the staff had done a number on us! There was NOTHING to worry about! The entrance to the hotel was gorgeous, so tropical and lined with... More 

Helpful?
4 Thank Thai_traveller_1985
Louth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wonderful and relaxing Xmas Holiday Our room: Huge Comfortable bed, Jacuzzi with separate bath and shower, balcony with views. We had 24hr room service available in our room. Mini fridge (free of charge) refilled on a daily basis. Bar and restaurant staff were very attentive, and always great you with a big smile on their faces. They would remember your... More 

Helpful?
1 Thank Angelika K
A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW via mobile

I booked this holiday for my husband's 60th Birthday, and had kept it a complete secret until the night before we travelled. I booked the Premium ocean front suite which was on 5th floor with amazing views. I cannot recommend the Sensimar enough, everything from the staff, cleanliness, amazing food, beautiful surroundings and we had no problems with seaweed as... More 

Helpful?
Thank A TripAdvisor Member
Dundee, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After a loooooooot of researching we finally decided to try the Seaside Suites, Riveria Maya. We were not disappointed and had the most amazing honeymoon. The staff were all amazing, the food was amazing, and our room was fantastic. We were very lucky and centrally located so everything was very close, although the resort itself isn't (or at least wasn't)... More 

Helpful?
5 Thank Highland_Lassie75
Shropshire
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just had amazing 2 week Jan/ Feb holiday. Booked premier suite with sea view and jacuzzi in room. Room was spacious and very clean. Towels changed every day, and bed linen if required. Mini bar in room ( although disappointingly just soft drinks and beer ). Staff all very friendly and helpful. Excellent 24 hour room service ( a way... More 

Helpful?
4 Thank JaxDShropshire
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

There is absolutely nothing negative that can be said about this hotel. Entertainment team, Mexican cooking class, coba village trip with Roberto, amount of food , drinks and service level , rooms - everything of the high class. Thank you Sensimar! We are leaving in 2 days and I am already missing my time here ... ❤️

Helpful?
4 Thank Ritxen2509
Newport, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Overall, our holiday was great. It was our first time to Mexico and we are going back to Riviera Maya in a couple of months which says a lot! However, the hotel would benefit from either improving facilities or re-evaluating how they promote their facilities. Its biggest downfall has to be the evening entertainment/bars. The "several" bars is very misleading,... More 

Helpful?
5 Thank Ronja M
Caerphilly, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We spent 11 nights in seaside suites January and we honestly had the best holiday ever! I can't understand the negative reviews...yes the new building has some work to do but I wouldn't dream of staying there anyway as the older part is much nicer, quirkier and has a Mexican feel! The service is outstanding, the food first class and... More 

Helpful?
6 Thank Kate h
London, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our 8th visit to Seaside- my husband and I usually travel as a couple- this trip was special as we were traveling in a group of 7 to celebrate my Grandma's 90th birthday. After reading reviews of all of the changes I was worried...however after arrival my concerns were put to rest. We were home! A special thank... More 

Helpful?
5 Thank Amy G
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