On arrival the room was disappointing. It didnt feel very clean. Both the sinks were blocked and the shower had no hot water. The room felt a little dusty like you wouldnt like what you would find if you pulled a table out. The air conditioning unit was right above my head and made a loud noise giving me a... more

This was our first trip to Mexico, but we were so impressed by the service (as good as 5 star and 5 star deluxe hotels we've visited) and attentiveness of all the staff (everyone -gardeners, maids, bar staff, waiters, entertainment team, our fantastic concierge Edgar, and management) and the facilities (big, luxurious rooms, 5 restaurants, 7 bars, wellness centre, lovely... more

We spent one week at this resort and it was "FANTASTIC". The weather was great. The resort employees were professional, courteous and extremely welcoming. The food was great, somewhat smaller portions than we were used to, but ordering as much as you like solved that problem. The bartenders were good with most drinks. Scotch on the rocks they made perfectly.... more

The staff was incredible! We loved our bartender Tiburcio. The food was incredible. We ate at the Mexican food restaurant as often as possible and had amazing fried burritos and fish n' chips at the sandwicherie. The rooms were gorgeous. I was a bit dissapointed in our "ocean view" because they trees and other rooms blocked it but we ended... more

We stayed at the El Dorado Seaside Suites for our honeymoon from 3rd - 17th October. And it provided a perfect setting. We flew with First Choice, and guided onto an air conditioned coach waiting outside Cancun airport within minutes of getting our bags. The travel rep then welcomed us to Mexico by selling us some ice cold Corona's, perfect... more

My wife and i stayed here for two weeks in October 2009, it is a nice hotel but when we arrived the room we had booked, a sea view, you could not see the sea it is obscurred by palm trees. The food was at time stone cold and i mean stone cold especially the Italian restaraunt, other people sent... more

This review could have ended in a very different way, if the resort manager had not turned things around in the last few days. We flew with First Choice in the upgraded cabin, which is worth the money on a long haul flight. We had read all the priase for this hotel here on trip advisor and we expected it... more

previous reviews have summed up everything about EDSS, which is why we booked it. Arrived following the tatse of the yucatan tour which was fantastic. choose the hotel for adults only total relaxation and this is what we got. Excellent food and service throughout.large comfortable room,giant jacuzzi. we dont look for night life and were happy to spend evenings with... more

Champagne on arrival, golf carts to your room and bellboys to deliver cases, sets the scene for perfect service from the minute you arrive to the minute you leave. Rooms are perfect with a large four poster bed, jacuzzi which we over filled with bubbles, doesnt everybody, lounge area and balcony with mini bar topped up daily. Resturants plenty of... more