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Heaven at the Hard Rock Hotel Riviera Maya

GreenLeadersGold level
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Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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1 room 1 adult
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Heaven at the Hard Rock Hotel Riviera Maya
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4,534 Reviews from our TripAdvisor Community

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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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A TripAdvisor Member
3 of 5 stars Reviewed March 30, 2004

My husband & I just returned (3/31/04) from the SpaPalace. The weather was perfect and I fell in love with Playa del Carmen. The grounds at the SpaPalace are nice, well kept and they smell of raw sewage. The rooms are adequate with private hot tubs, but I have had much more beautiful rooms in Mexico and 'adequate' wasn't what... More 

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3 Thank A TripAdvisor Member
Creedmoor, North Carolina
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed March 29, 2004

Had a great vacation at Aventura Spa Palace. There were a few details lacking but overall a 4 star resort. When the bars & restaurants were busy, there was not enough staff. Some mornings I had to ask for more coffee & to have plates removed. The rooms were clean & the towel figures were cute. There are no floats... More 

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2 Thank savannah03
A TripAdvisor Member
4 of 5 stars Reviewed March 29, 2004

My husband and I just returned from 5 days at Aventura celebrating our 1st wedding anniversary. (we are 29 and 30) We booked through Travelocity and I was concerned about not receiving a good room. Much to our surprise we were on the beach, 2nd floor in part of a Presidential Suite with private entrance. We never heard anyone down... More 

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3 Thank A TripAdvisor Member
Odenton, Maryland
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 29, 2004

My husband and I stayed for 5 nights at ASP Mar 21-25. We had a great time and thought the resort was beautiful, but there were some things that keep me from giving it a max rating. When we got there, a dour fellow checked us in but told us the room was not ready until 3. We waited at... More 

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2 Thank WorkingMom74
A TripAdvisor Member
3 of 5 stars Reviewed March 28, 2004

first, i must say that our arrival in cancun airport on saturday, march 20 was a nightmare. don't fly in on a saturday in march. it was a zoo. no lines. felt like cattle. and when we did finally get thru, no one knew where our bags were (we flew in on usa 3000 thru apple tours). nice start.we got... More 

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A TripAdvisor Member
1 of 5 stars Reviewed March 28, 2004

The way the reception desk treated my husband and I and our friends at check in was disgusting. Having stayed at other Palace resorts, and never this one, we were very excited about our adults-only, spa vacation. I had heard about an overbooking problem at this resort and we called our travel agent AND the hotel front desk the day... More 

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4 Thank A TripAdvisor Member
A TripAdvisor Member
4 of 5 stars Reviewed March 27, 2004

My wife and I (early 30 s) visited ASP March 14 to March 25. It was excellent, good people, facilities, and food. There were 1980 people on the resort while we were there and it still didn t seem crowded. The staff is amazing, please tip them, they work for it without question. There was only one restaurant (Mexican) that... More 

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2 Thank A TripAdvisor Member
A TripAdvisor Member
5 of 5 stars Reviewed March 27, 2004

I was in charge of the honeymoon research and planning, and I let a few of these bad reviews scare me a little. But my wife and I loved every minute of our honeymoon and thought the resort was as close to paradise as we've ever seen. Most importantly, it is clean and safe and GORGEOUS, and everyone can speak... More 

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6 Thank A TripAdvisor Member
A TripAdvisor Member
3 of 5 stars Reviewed March 25, 2004

We just returned from a week at the Aventura Spa Palace. This was our second time visiting this resort and to much of our disappointment, but great for the resort, there were 3x the people than last year. Therefore, setting my alarm clock for 6:30am to get a lawn chair was ridiculous. Many people reserved their chair all day and... More 

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2 Thank A TripAdvisor Member
Chicago, IL
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 24, 2004

My husband and I just returned from five nights at the Aventura Spa. Before leaving we read extensive reviews and it amazed us at the differences in other peoples opinions, either reviewers loved the resort or hated it. We had pretty mixed opinions. To begin with, I had requested a room in a specific section, with a king sized bed.... More 

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3 Thank XDMGX
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