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Heaven at the Hard Rock Hotel Riviera Maya

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Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,916 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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A TripAdvisor Member
4 of 5 stars Reviewed March 19, 2004

We went to the spa palace in march 3-7. Had a wonderful trip no complaints really. Food was ok, serivice was great, rooms were lovley with a great veiw of the ocean. Breakfast was by far the best meal of the day, the gaucamole was outstanding. We never had any trouble getting chairs by the pool. I would say overall... More 

Was this review helpful? Yes 2
Sioux Falls, South Dakota
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 18, 2004

I read many reviews before we left. After being there I cannot believe those with negative comments. They must have confused ASP with another resorr must be very unhappy people. We celebrated our 30th wedding anniversary at ASP. From the time we arrived until we left we never had a problem. Some comments. Staff friendly, smiling and always there to... More 

Was this review helpful? Yes 4
A TripAdvisor Member
5 of 5 stars Reviewed March 16, 2004

My husband and I visited the ASP Feb. 7-14, 2004. After reading all the negative reviews, I felt like I had to address them. I will repeat some good advice that I got about the place: "Go with an open mind and have fun. Your vacation is what you make of it." This was our first all inclusive vacation and... More 

Was this review helpful? Yes 6
Charlotte, MI
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 15, 2004

Adventura Spa is my idea of a perfect place to go for vacation. The resort is beautiful and well kept. The staff is friendly and attentive. The food is good - great at several of the dinner-only restaurants. This is a place where I can relax entirely. Activities are available if you want to keep busy but that isn't my... More 

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A TripAdvisor Member
4 of 5 stars Reviewed March 15, 2004

My husband and I were at the ASP from Feb.21-28, 2004. The buildings and grounds are beautiful, and the rooms are quite nice. Service was by and large very friendly (with a few exceptions) but often not very prompt, especially at the snack bar by the pool. Restaurant service was generally good. The food, however, was disappointing. The Asian restaurant... More 

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A TripAdvisor Member
4 of 5 stars Reviewed March 14, 2004

We just returned 3/6-3/13 and we had a wonderfully relaxing vacation. There were cats at the resort, I think we saw three total, and they were no problem. The restaurants were average to above average with only one of them being bad. In order from Best to Worst is Hacienda (Mexican- expect to wait), La Huerta, El Greco, Mundaca, Momo... More 

Was this review helpful? Yes 1
Fort Wayne, Indiana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 14, 2004

We just returned from a six day trip to the Aventura Spa Palace. We were very impressed with the grounds. Everything was beautiful. The views of the ocean were wonderful. They had several pools and they were great, very clean and well kept. The people were polite and friendly and the service was good. However, the food in the restaurants... More 

Was this review helpful? Yes 1
Carmichael, CA
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 13, 2004

We vacationed Feb. 28 - March 6, 2004. I read hundreds of TripAdvisor reviews before our trip to Aventura Spa Palace. We traveled with another couple. Through an online travel agency quote I got my travel agency to match the price for a Presidential Suite. We were told several times after arrival that we should not be in a suite... More 

Was this review helpful? Yes 6
North Carolina
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed March 13, 2004

We just got back from a very enjoyable stay ASP (March 7-11) and I have trouble reconciling the huge differences in responses posted here. It?s like the blind men who encounter an elephant for the first time---one man, touching the ear, says it?s like a fan; another, touching the tail, says it?s like a rope.... I agree that having to... More 

Was this review helpful? Yes 9
A TripAdvisor Member
5 of 5 stars Reviewed March 13, 2004

WOW! This was an awesome vacation. The hotel is beautiful, the food was very good, and the drinks were fine. The service at the hotel was outstanding. Our flight home was delayed 12 hours, there was no problem staying and enjoying the hotel longer than planned. We had a lot of fun with the staff, who remembered our names every... More 

Was this review helpful? Yes 1
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