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Heaven at the Hard Rock Hotel Riviera Maya

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Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,846 reviews from our community

Traveler rating
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    318
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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San Diego, CA
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2004

My husband and I went to the Aventura Spa Palace for our honeymoon. We loved everything about the hotel. The service was out of this world and the hotel was kept extremely clean at all times. Being on our honeymoon, we loved the fact that there were no kids allowed at this resort, although I understand this may be a... More 

Was this review helpful? Yes 3
A TripAdvisor Member
4 of 5 stars Reviewed February 15, 2004

there were a few disappointments. Firstly, the lagoon is much smaller than is shown on file pictures. Secondly, there is little to no entertainment and this was very disappointing. On the plus side, the food was excellent as were the accommodations. The staff is very polite and eager to make you feel very welcome.

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed February 15, 2004

My fiance and I went here for 2 weeks (deal through RCI and my aunt---timeshare owner). And we loved every minute. We were greeted with champagne and cold face towls upon check-in and were taxied by golf-cart to our room. We went in the first two weeks of June----no one was there and it's before the rain season, aka "best... More 

Was this review helpful? Yes 4
glasgow, scotland
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 13, 2004

My husband and I holidayed at the Aventura spa palace in December last year and have not stopped thinking about it since. We loved every minute and couldnt fault it at all!! The rooms, the food and the people all lovely. A few dollars tip goes a long way. The whole place was immaculate. The only small downside was the... More 

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed February 13, 2004

Adventura Spa Palace is the BEST I have ever been to. The entire vacation was a story book. The service was out of this world. I truly made friends with a lot of the workers there. My wife at I utilized a lot of the facilities. Played tennis, rode bikes, roller bladed & played basketball, it was all great! But,... More 

Was this review helpful? Yes 6
A TripAdvisor Member
1 of 5 stars Reviewed February 11, 2004

Well we were very disspaointed, yes they treated us very nicely but it was a dissapointment because out daughter could not come, from their rule of "no children". We had gotten the trip free and that is the only reason we went in the first place, we would have NEVER picked such a place!

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed February 11, 2004

Well, after reading many reviews on this site, my girlfriend and I spent a week at the Aventura Spa Palace. I expected it to be nice but my expectations were exceeded. From the well maintained grounds to the friendly people it was a very relaxing holiday. While I've read many postson this site complaining about one thing or another, I... More 

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed February 11, 2004

My husband and I spent our honeymoon at this hotel May 2003. We couldn't have asked for a more wonderful hotel. The rooms were huge, with a large tv, jacuzzi, optics, fridge/minibar and tea and coffee making facilities. We had a bottle of champagne and a fruit basket waiting for us in our room with an ice bucket. Everything was... More 

Was this review helpful? Yes 1
chicago
Contributor
15 reviews 15 reviews
12 hotel reviews
182 helpful votes 182 helpful votes
5 of 5 stars Reviewed February 10, 2004

Returned from 01/31-02/07 stay, very impressed by the resort and miss it already. Agree with all the reviewers, plush, superb service, beautiful grounds. If you plan on staying there - try requesting Spa side (it's brand new), 3rd floor, ask closest to ocean, though most rooms have some ocean view. The place is large, but walking there is a part... More 

Was this review helpful? Yes 28
A TripAdvisor Member
5 of 5 stars Reviewed February 10, 2004

Just returned from a fabulous week at the Aventura Spa Palace. Not sure where the people stayed who gave this wonderful resort a bad review! The service was excellant, the staff could not have been more friendly or accomodating. We would recommend Aventura Spa Palace to even the most discriminating of vacation goers. If you can't enjoy yourself here, you... More 

Was this review helpful? Yes 1
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