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Heaven at the Hard Rock Hotel Riviera Maya

4.5 of 5 Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,769 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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A TripAdvisor Member
4 of 5 stars Reviewed January 11, 2004

We spent 10 days in the Cancun area, 3 of them in the Hilton in Cancun and the rest at Aventura. It was my first time to Mexico and I was a bit apprehensive in regards to being hassled by the time share folks and the local trinket salespeople. Holy cow was I pleasantly surprised, the Mexican people are very... More 

Was this review helpful? Yes 2
Moncton, Canada
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 11, 2004

Just wanted to send my comments on this resort. We stayed at the Aventura Spa Palace in 2003 and were very impressed. It is true that we were dissapointed that there was no real beach, just a man made beach and lagoon which open up to the sea. Lots and lots of pools. The snorkeling in the lagoon was fun.... More 

Was this review helpful? Yes 4
A TripAdvisor Member
4 of 5 stars Reviewed January 10, 2004

This is a very nice relaxing spot. I vacation about 6-7 times a year and do the all inclusive 1/2 per year. I recommend this resort for those who like relaxation, quite times and not too many drunk obnoxious people. Our room was great on the third floor and the jacuzzi tub ( although we have one at home) was... More 

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A TripAdvisor Member
5 of 5 stars Reviewed January 10, 2004

My wife and I have made 4 trips to the Palace Resorts, the last two to Spa Palace. We will be returning in May, 2004. This is the most relaxing vacation we have ever taken. The Pool area is never too crowded, the food is excellent. the service gracious and the Spa itself is out of this world. The treatments... More 

Was this review helpful? Yes 3
A TripAdvisor Member
4 of 5 stars Reviewed January 9, 2004

Just returned from a week at the Spa Palace and wanted to address things I had read before on the reviews with my own experiences. A common opinion is the food isn't so great. This one I would have to agree with. The breakfast buffet is wonderful, with lots of choices and great service, but the vegeterian options are minimal.... More 

Was this review helpful? Yes 5
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 8, 2004

We have vacationed at the Palace Resorts three times now, once at Moon Palace (too many kids) and twice at ASP. We plan to return to ASP again in the future although we have a few other destinations on the calendar currently. Our reaction to some of the complaints that people have about ASP is as follows, 1) ASP's food... More 

Was this review helpful? Yes 15
A TripAdvisor Member
5 of 5 stars Reviewed January 7, 2004

i was very nervous the first time i went to asp in aug of 2002. it was so great that before i left i promised everyone i met i would be back again in feb of 2003. once again i was not let down and once again i promised to return in aug of 2003. yep you guessed it. during... More 

Was this review helpful? Yes 2
A TripAdvisor Member
5 of 5 stars Reviewed January 5, 2004

Positives-- My husband, two of our friends, and I went to Adventura Spa Palace over the New Year. I have never been to such a beautiful place. The stained glass ceilings, well-groomed beach, fantastic food, as well as a friendly and helpful staff all made this an excellent resort. While the smoke filed disco did not do much for us,... More 

Was this review helpful? Yes 5
A TripAdvisor Member
4 of 5 stars Reviewed January 5, 2004

My new husband and I honeymooned at the Aventura Spa Palace from November 29-December 5. As you are doing now, I read very many reviews on this place before going and I must say I was very nervous. First of all, there is no need to be nervous. It's all about the attitude that you have going into the trip.... More 

Was this review helpful? Yes 5
A TripAdvisor Member
4 of 5 stars Reviewed January 5, 2004

I read all of these reviews prior to booking our trip and leading up to departure, so my expectations were set (thanks everyone). My husband and I are around 30 years old, no kids, and we've been to many 4-5 star all-inclusives. It had been almost two years since our last trip, so we wanted this one to be really... More 

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Room service(30)
  • Very nice(20)
  • Great time(14)
  • Mayan coffee(14)
  • El Greco(13)
  • Italian restaurant(12)
  • Martini bar(9)
  • Romantic dinner(8)
  • Playa del(7)
  • Riviera Maya(6)

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#10 Luxury Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#11 Top resorts Hotel in Puerto Aventuras
#11 Romantic Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras

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