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Heaven at the Hard Rock Hotel Riviera Maya

4.5 of 5 Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
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3,769 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Toronto, Canada
Contributor
16 reviews 16 reviews
3 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed February 22, 2004

I too read reports since Oct 2003 and I brushed of the bad ones as you can't please everyone. Well we knew the resort was big but didn't expect it to be that big. I never had a problem with the lagoon as we spent most of our time there as it was alot quieter there then at the pool.... More 

Was this review helpful? Yes 1
Toronto
Reviewer
5 reviews 5 reviews
5 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed February 22, 2004

I have never submitted a review before. But having found this site before my trip to the Aventura Spa Palace, I was very grateful for all the information I gathered from others and decided to reciprocate. We were there from Feb 1st through 11th, 2004.Before, and after we booked I must say I read all 200+ reviews on this site.... More 

Was this review helpful? Yes 5
A TripAdvisor Member
2 of 5 stars Reviewed February 18, 2004

I read reviews like this for months before we left and became sure we had made a great choice. We were wrong. Nobody mentioned the wild cats all over the place, fighting at night, leaving their droppings all over, etc. This place is VERY LOUD. My wife and I of 34 years were looking for a quiet relaxing place. If... More 

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A TripAdvisor Member
5 of 5 stars Reviewed February 18, 2004

We stayed at the Aventura Spa Palace from 10/1/03-10/9/03. We married on 10/4. I did a great deal of research prior to booking with ASP. This site was our best resource. Wow, I have never experienced a resort like this one! The grounds were amazing, the pools were amazing the rooms were amazing and the amenities were amazing! The place... More 

Was this review helpful? Yes 3
Charlottetown
Reviewer
3 reviews 3 reviews
3 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 18, 2004

This ia a very nice facility, with beautiful pools and grounds, but.... there is no beach, and despite impression I had, there are no beaches nearby. The beach at the a neighbouring property is 15 k away, involving a taxi, and then of course although the facilities are open to you, you have no room. The Lagoon does not have... More 

Was this review helpful? Yes 2
Atlanta, GA
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2004

My wife and I wanted a place close enough to not have a long plane ride, that would still feel like paradise. We found the Aventura Spa Palace through RCI (Timeshare). We loved the location. It really made for a perfect honeymoon. The place is large enough so you don't feel like you're stuck in one area for the whole... More 

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A TripAdvisor Member
5 of 5 stars Reviewed February 17, 2004

OK--I was one of those people who read every review of every hotel in the Cancun area for 7 months before deciding on this one for our honeymoon, and I have to say that this place is absolutely fantastic, for lots and lots of reasons. Completely exceeded my expectations (and they were already pretty high!). Here are some details: 1.... More 

Was this review helpful? Yes 15
Columbia, SC
2 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 17, 2004

We chose to Honeymoon here after several friends stayed here and we read multiple reviews. We knew exactly what to expect (i.e. no beach, not so good resturaunt (Mudacas)) so we were not surprised with anything. I will write a few Key items that helped make our trip a success: 1) Know what the room ID key means (1st digit... More 

Was this review helpful? Yes 8
A TripAdvisor Member
2 of 5 stars Reviewed February 17, 2004

We stayed here for a week in February/March 2003. The Aventura spa palace has no beach. If beach lounging and ocean swimming are important to you than do not stay here. Also, be prepared to get up with the sun in order to snag a pool chair for the day. This was not difficult for us as the Aventura spa... More 

Was this review helpful? Yes 4
San Diego, CA
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2004

My husband and I went to the Aventura Spa Palace for our honeymoon. We loved everything about the hotel. The service was out of this world and the hotel was kept extremely clean at all times. Being on our honeymoon, we loved the fact that there were no kids allowed at this resort, although I understand this may be a... More 

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Room service(30)
  • Very nice(20)
  • Great time(14)
  • Mayan coffee(14)
  • El Greco(13)
  • Italian restaurant(12)
  • Martini bar(9)
  • Romantic dinner(8)
  • Playa del(7)
  • Riviera Maya(6)

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Cheap Tickets, Expedia, Booking.com, Hotels.com, Caribbean Online Mgt Corp., Amex, Orbitz and Travelocity so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#10 Luxury Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#11 Top resorts Hotel in Puerto Aventuras
#11 Romantic Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras

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Two-Bedroom Presidential Suite (60)

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