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Heaven at the Hard Rock Hotel Riviera Maya

4.5 of 5 Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
#12 of 15 Hotels in Puerto Aventuras
3,729 Reviews 4 of 5 stars
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Heaven at the Hard Rock Hotel Riviera Maya
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3,729 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Granger, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 29, 2004

It's a hotel with great "bones" -- beautiful lay-out, nice shared areas, comfy bars, fabulous-looking pool, hot tubs in rooms, and Dos Equis on tap. Plus there's a lot to do in this part of Mexico -- we spent 5 of our 7 days OFF the resort visiting ruins, snorkeling in Cozumel, going to nature parks, etc. But the place... More

Was this review helpful? Yes 2
Connecticut
Reviewer
4 reviews 4 reviews
4 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 27, 2004

My husband and I went to ASP for our third anniversary in November 2003. We chose the resort due to the spa and it did not disappoint--it is definitely the best part! My husband had two 80 minute massages (aromatherapy and therapeutic) and I had an 80 minute Hot Stone Massage and an 80 minute facial. We spread our treatments... More

Was this review helpful? Yes 5
A TripAdvisor Member
5 of 5 stars Reviewed January 27, 2004

We thoroughly enjoyed our stay at Aventura Spa Palace. Since many of the things we might want to say have been covered by other reviewers, we will limit our comments to some things which have not been discussed very much. These include:1.Trips. One of our reasons to go to the Yucatan area was to visit some of the ruins. So... More

Was this review helpful? Yes 7
ontario
Reviewer
5 reviews 5 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 26, 2004

A wonderful relaxing week at ASP from Jan 17-24.ROOMS: amazing, every amenity available. Loved the terry cloth robes, in room bar, 2 person jacuzzi and hammock. Maid Service was great. In room coffee was actually good, loved the 'towel art', and nightly turndown service.FOOD: excellent breakfasts---enjoyed them every morning at MO MO NO HANA and had anything you could think... More

Was this review helpful? Yes 7
A TripAdvisor Member
3 of 5 stars Reviewed January 26, 2004

My wife and I just returned from a 9 day honeymoon to the Adventura Spa Palace. I'll try to make this as concise as possible...The good: The grounds, room and overall facility. I've travelled to many islands and Mexico for 20 years, and with the exception of some of the finer hotels on Nevis and St. Barts, you won't find... More

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed January 25, 2004

Went to ASP 1/17-1/24 & like others had read the reviews before going. Yes the marble can be slick (especially after a few drinks), bottom line watch what your doing. We did see several people tripping & falling but just be careful when you walk where it's wet. Had no problem with getting towels at pool or in the room,... More

Was this review helpful? Yes 2
Markham
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 24, 2004

Trip was between Christmas and New year Good things - excellent service, well kept room, like the no kids policy Bad things - no beach, food was okay, should have been better, long ride from the airport, beware the wet floors, they could done a better job telling you of all the activities that is going on Summary - could... More

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la
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2004

My husband and I just returned from a wonderful, but way too short visit. We could only go for 4 nights. Knowing our short time I researched on this site and others to plan as much as I could ahead of time. So knowing there was no beach was not a problem for us in fact we really enjoyed our... More

Was this review helpful? Yes 2
A TripAdvisor Member
4 of 5 stars Reviewed January 24, 2004

Went to ASP on Jan 16 to the 19th. My wife and I are thirtysomething and had a great time on our four day trip. I love my kids but left that at home, truly an adult resort. Drinks, pool, people were for the most part really good. Beach was small and felt like our own, bad thing for me... More

Was this review helpful? Yes 1
A TripAdvisor Member
4 of 5 stars Reviewed January 24, 2004

This was our first trip to the ASP..it will not be our last! My husband and I spent a week at ASP. The resort is very large so if you are looking for a smaller resort ASP is not for you. Our room was great, the hammock and jacuzzi for two were wonderful. We have no complaints about service. Severs... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Room service(30)
  • Very nice(20)
  • Great time(14)
  • Mayan coffee(14)
  • El Greco(13)
  • Italian restaurant(12)
  • Martini bar(9)
  • Romantic dinner(8)
  • Playa del(7)
  • Riviera Maya(6)

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico

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