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Heaven at the Hard Rock Hotel Riviera Maya

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Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,793 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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A TripAdvisor Member
5 of 5 stars Reviewed April 1, 2004

We just returned from the Aventura spa Palace on Saturday. This resort was by far the nicest resort we have ever stay at . This was our fifth all inclusive holiday so far, our third in Mexico, and we stayed twice in Dominican Republic. The service was outstanding, these people will do ANYTHING for you, it was exceptional !! We... More 

Was this review helpful? Yes 3
A TripAdvisor Member
1 of 5 stars Reviewed March 31, 2004

Upon our arrival at the ASP (there were six of us in our group), we were informed that we were being moved to another hotel because of the hotel being over-booked. We came to the ASP through our timeshare, RCI. Apparently everyone who had come to the ASP through RCI, were turned away and transferred to another hotel. The staff... More 

Was this review helpful? Yes 6
A TripAdvisor Member
3 of 5 stars Reviewed March 31, 2004

My husband & I just returned (3/31/04) from the SpaPalace. The weather was perfect and I fell in love with Playa del Carmen. The grounds at the SpaPalace are nice, well kept and they smell of raw sewage. The rooms are adequate with private hot tubs, but I have had much more beautiful rooms in Mexico and 'adequate' wasn't what... More 

Was this review helpful? Yes 3
Creedmoor, North Carolina
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 30, 2004

Had a great vacation at Aventura Spa Palace. There were a few details lacking but overall a 4 star resort. When the bars & restaurants were busy, there was not enough staff. Some mornings I had to ask for more coffee & to have plates removed. The rooms were clean & the towel figures were cute. There are no floats... More 

Was this review helpful? Yes 2
A TripAdvisor Member
4 of 5 stars Reviewed March 30, 2004

My husband and I just returned from 5 days at Aventura celebrating our 1st wedding anniversary. (we are 29 and 30) We booked through Travelocity and I was concerned about not receiving a good room. Much to our surprise we were on the beach, 2nd floor in part of a Presidential Suite with private entrance. We never heard anyone down... More 

Was this review helpful? Yes 3
Odenton, Maryland
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 30, 2004

My husband and I stayed for 5 nights at ASP Mar 21-25. We had a great time and thought the resort was beautiful, but there were some things that keep me from giving it a max rating. When we got there, a dour fellow checked us in but told us the room was not ready until 3. We waited at... More 

Was this review helpful? Yes 2
A TripAdvisor Member
3 of 5 stars Reviewed March 29, 2004

first, i must say that our arrival in cancun airport on saturday, march 20 was a nightmare. don't fly in on a saturday in march. it was a zoo. no lines. felt like cattle. and when we did finally get thru, no one knew where our bags were (we flew in on usa 3000 thru apple tours). nice start.we got... More 

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A TripAdvisor Member
1 of 5 stars Reviewed March 29, 2004

The way the reception desk treated my husband and I and our friends at check in was disgusting. Having stayed at other Palace resorts, and never this one, we were very excited about our adults-only, spa vacation. I had heard about an overbooking problem at this resort and we called our travel agent AND the hotel front desk the day... More 

Was this review helpful? Yes 4
A TripAdvisor Member
4 of 5 stars Reviewed March 28, 2004

My wife and I (early 30 s) visited ASP March 14 to March 25. It was excellent, good people, facilities, and food. There were 1980 people on the resort while we were there and it still didn t seem crowded. The staff is amazing, please tip them, they work for it without question. There was only one restaurant (Mexican) that... More 

Was this review helpful? Yes 2
A TripAdvisor Member
5 of 5 stars Reviewed March 28, 2004

I was in charge of the honeymoon research and planning, and I let a few of these bad reviews scare me a little. But my wife and I loved every minute of our honeymoon and thought the resort was as close to paradise as we've ever seen. Most importantly, it is clean and safe and GORGEOUS, and everyone can speak... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Room service(27)
  • Very nice(18)
  • Mayan coffee(13)
  • El Greco(12)
  • Great time(12)
  • Italian restaurant(12)
  • Martini bar(9)
  • Romantic dinner(7)
  • Riviera Maya(6)
  • Hot stone massage(5)
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Two-Bedroom Presidential Suite (60)

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