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Heaven at the Hard Rock Hotel Riviera Maya

4.5 of 5 Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
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3,745 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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A TripAdvisor Member
5 of 5 stars Reviewed May 11, 2004

We went to Aventura from May 1st - 8th. Everything was wonderful and we had a great time. I was scared how our visit was going to be because all of the bad reviews. Not sure what these people on here are whining about because the resort was fabulous. I came to the resort with an open mind with no... More

Was this review helpful? Yes 3
A TripAdvisor Member
5 of 5 stars Reviewed May 11, 2004

My husband, myself, and another couple went to ASP the last week of April for 5 days. My only regret is that we didn't stay longer. We are used to staying at nice hotels and consider ourselves to be more adventurous eaters. ASP was fantastic. The grounds are well mantained and beautiful. I must be used to a firm bed.... More

Was this review helpful? Yes 3
Cochranville, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed May 11, 2004

My husband and I just returned from a great vacation at the Aventura Spa Palace (May 5 - May 9). To give some background, we're both in our mid 30's and have been to several all-inclusive resorts, both in Mexico as well as other islands in the Carribean. I was a little leary after reading so many negative reviews, but... More

Was this review helpful? Yes 7
st. louis,u mo
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 10, 2004

Just got back from the spa palace. My girlfriend and i enjoyed our experience. We tried the spa palace for a change after 6 years of sandels royal carribean. Like i said it was a good trip,we,ll be going back to sandals next year. the food was mass produced food with little taste at all. The most abundant food was... More

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Chicago, IL
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 10, 2004

We just returned from ASP April 30 - May 6. After reading several really bad reviews at the beginning of the year I was tempted to cancel our trip to ASP, the only reason I did not was because the Royal Hideaway was completely booked. I do admit, the tips on this site proved to be very helpful. The resort... More

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A TripAdvisor Member
5 of 5 stars Reviewed May 10, 2004

My wife and I returned from the Spa Palace last week (5/3/04). We had a wonderful time. The food, service, and amenities were all very good. I got up early every morning to reserve the "best spot" on the "beach". No, there is not a real beach, however, I've been to worse beaches than this on the east coast, so... More

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albany, ny
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 10, 2004

My co-worker and myself went to this resort 5/1/04-5/5/04. It was alot of fun! Yes it's a honeymooners resort but with us non-honeymooners we found alot of things to do that were fun. We took advantage of all the activities during the day. the best was water volleyball with fernando (to all the ladies --he was definitly good looking) then... More

Was this review helpful? Yes 2
A TripAdvisor Member
5 of 5 stars Reviewed May 8, 2004

Our stay at the Spa Palace was muy bueno. As the title suggests, Pase los papales, pass the papers, was the phrase of the week. It happens to be the only spanish phrase I remember from high school. My wife and I went with my parents for a 7 night stay. We had seperate rooms, however. ha ha. They are... More

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A TripAdvisor Member
2 of 5 stars Reviewed May 7, 2004

There is no beach at this enormous resort. The closest thing to a beach is a man made lagoon that was not inviting enough for us to even walk along. The mattresses have automotive strength struts for bed springs and the softness of a concrete block. This hotel appears to cater to large corporate incentive groups. The place has some... More

Was this review helpful? Yes 1
California
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 7, 2004

It is amazing to me how different all of the reviews have been on ASP. Every person we met while there was having a great tiime and we rarely heard any complaints. We had an absolutely amazine time on our honeymoon - April 26-May 3. The resort is huge but stunning. We walked from lobby to lobby and it only... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Room service(30)
  • Very nice(20)
  • Great time(14)
  • Mayan coffee(14)
  • El Greco(13)
  • Italian restaurant(12)
  • Martini bar(9)
  • Romantic dinner(8)
  • Playa del(7)
  • Riviera Maya(6)

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico

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