We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Heaven at the Hard Rock Hotel Riviera Maya

Hotel website
Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Heaven at the Hard Rock Hotel Riviera Maya
Professional photos View all
Browse nearby
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Add Photo Write a Review

3,916 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    2,273
    917
    323
    230
    173
See reviews for
239
1,827
15
94
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (572)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (3916)
  • Mar-May only
    (1234)
  • Jun-Aug only
    (920)
  • Sep-Nov only
    (690)
  • Dec-Feb only
    (1072)
All months
There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
See the most recent reviews
A TripAdvisor Member
4 of 5 stars Reviewed August 6, 2004

First of all I just got back from my honeymoon. I was there July 25-August 2. I loved every minute of it. WHATS GOOD------------------------- *Everyone is very friendly *Its a safe place *We all already know the place is beautiful!!! *Room is a good size *Weather was amazing, it did rain everyday but everyone must understand this is a topical... More 

Was this review helpful? Yes 1
A TripAdvisor Member
2 of 5 stars Reviewed August 6, 2004

My wife and I went to Aventura Spa Palace based on a high recommendation from our travel agent. We arrived on May 23, 2004 and departed May 30, 2004. We were little concerned about the resort based on alot of the reviews we read but we decided to check it our for ourselves. The resort is very nice and the... More 

Was this review helpful? Yes
A TripAdvisor Member
2 of 5 stars Reviewed August 4, 2004

The staff were friendly and eager, but there were some problems. Our first day, we got sucked into a timeshare meeting from hell which they said would last 90 minutes. After 2 hours we asked to leave and they argued with us over our choice not to invest $58,000 and tried to get us to give them $3000. I had... More 

Was this review helpful? Yes 1
Belfast
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 3, 2004

Went to Aventura Spa Palace last year. Had spent the first week on a tour of Mayan Highlights which was brill but very exhausting so wanted to chill out the second week. We managed to do that at ASP. We were on the quiet spa side and the room was fabulous especially the minibar and the jacuzzi for two. I... More 

Was this review helpful? Yes
A TripAdvisor Member
5 of 5 stars Reviewed August 2, 2004

Before actually staying at the Aventura Resort & Spa, I must admit I was somewhat nervous because of some of the reviews. However, I had a great time and met many fellow honeymooners. The resort is beautiful and the staff is first class. The food is not great, but it is good. Remember this is an all inclusive resort and... More 

Was this review helpful? Yes 2
NJ
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 2, 2004

I just got back from a 4-day stay at Aventura Spa Palace. The resort is beautiful and ENORMOUS. Many of us had to take a bus or golf cart to the spa from our rooms. You can very easily get lost here. The POOL was beautiful. The pool bar gets packed! Do not expect the bartenders to rush and get... More 

Was this review helpful? Yes 2
A TripAdvisor Member
4 of 5 stars Reviewed August 2, 2004

We just returned yesterday, August 1st, 2004. I've read the other reviews and I'm sorry people had those experiences, but we loved it. The only issue we ran into was that our room wasn't ready. We arrived at 9:30am and waited until about 1:30pm for our room. However, now that I know that, next year, we'll wear our swim gear... More 

Was this review helpful? Yes 2
A TripAdvisor Member
5 of 5 stars Reviewed August 2, 2004

We just got back from Aventura, the 1st two days it was my wife and I and then some friends came in. Our package included Tulum, etc. but we had such a great time at the resort we never left except to go to Playa twice. The food was great, and everyone there was very plesant, but I did notice... More 

Was this review helpful? Yes 3
A TripAdvisor Member
5 of 5 stars Reviewed August 2, 2004

My Husband and I stayed at the Aventura Spa Palace from the 5th - 19th July and LOVED IT!! We could not of asked for a better place to have our honeymoon. I'm not going to bore you about everything as we will be here for ever... BUT..... *The rooms were great, and the double spa bath, you have to... More 

Was this review helpful? Yes 4
England, UK
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 2, 2004

Stayed at the Adventura Spa Palace 19-26 July 2004 after being overbooked at our original choice hotel. We had a wonderful time - the staff were very friendly and couldn't do enough to help. The rooms were very comfortable and the spa bath in the room was just great, (as was the bar in the room!). We tried room service... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

4,179 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3801)
Viewed
Pool/beach area (794)
Viewed
Hotel & grounds (861)
Viewed
Dining (199)
Viewed
Bathroom (33)
Viewed
Room/suite (369)
Viewed
View from room (173)
Viewed
Family/play areas (8)
Viewed
Business center/function rooms (43)
Viewed
0:44
Videos (9)
Viewed
Other (1312)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (354)
Viewed
Amenities (84)
Viewed
Beach (28)
Viewed
Concierge Level Ocean View Room (26)
Viewed
Covered Pool (8)
Viewed
Pool (35)
Viewed
Restaurants and Bars (29)
Viewed
Second Pool (6)
Viewed
The Hotel (78)
Viewed
Two-Bedroom Presidential Suite (60)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Room/suite (7)
Viewed
Bathroom (1)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (4)
Viewed
Family/play areas (4)
Viewed
Other (6)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay