We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Heaven at the Hard Rock Hotel Riviera Maya

GreenLeadersGold level
Hotel website
Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Offers & Announcements
ONLINE EXCLUSIVE 35% OFF
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Heaven at the Hard Rock Hotel Riviera Maya
View Map
Add Photo Write a Review

4,529 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
See the most recent reviews
Cedar Rapids, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 27, 2005

We just returned from 7 wonderful days at Spa Palace. This is our second year in a row. Things have improved even further. The food was improved and wonderful. We both gained several pounds even though we always walked, took a trip to Tulum and Chichen Itza, and used the pools. After 2 hours plus at custums we arrived and... More 

Helpful?
1 Thank Kathy D
Peoria, IL
Level Contributor
1 review
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed March 26, 2005

Let me start by saying those people who have written negative reviews about this resort cannot be pleased!! Aventura Spa Palace was even more beautiful and better than I had anticipated before my trip. If you are going to go on vacation and complain about everything it is clear you can not enjoy yourself anywhere. Instead, stay home and don't... More 

Helpful?
32 Thank MexicoIsTheBest
Iowa
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed March 25, 2005

My husband and I returned from our third trip to Aventura (3/19-3/25) and it is still heaven on earth to us! The past two times we were located on the Aventura side. This time, we were assigned to the Spa side, and it was great! We had a third floor retreat that was absolutely gorgeous- beautiful view of the water!... More 

Helpful?
11 Thank jennyj0
Toronto, Ontario,Canada
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 24, 2005

My husband and I travel alot and have stayed in many different kinds of accomodation from five stars, Club Meds, Bed and Breakfasts, etc...and we found the Aventura Spa Palace to be the MOST professional all inclusive we have ever been too. It surpassed our expectations at every turn (which doesn't happen all that often at all inclusives). The staff,... More 

Helpful?
9 Thank jennyboob
A TripAdvisor Member
4 of 5 stars Reviewed March 24, 2005

We just returned after a week (mid-March) at the ASP. This was our 6th all-inclusive vacation (three Sandals), but our first to Mexico. The resort was beautiful, but we missed the beaches of Antiqua or Negril & their watersports. ASP has kayaks in the lagoon, but no hobie cats that many resorts with a nice beach offer. The ocean was... More 

Helpful?
17 Thank A TripAdvisor Member
A TripAdvisor Member
2 of 5 stars Reviewed March 22, 2005

This is my second time at this resort-and I can safely say I will never return. I don't know if it's luck of the draw or what, but my room for the second time was tucked in a corner on the 1st floor with absolutely no views and constant noises throughout the night of workers banging their catering carts and... More 

Helpful?
10 Thank A TripAdvisor Member
Illinois
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed March 21, 2005

If you are looking for an absolutely wonderful, relaxing and beautiful resort, this is it. I have been to Aventura Spa several times and just can't wait to go again as soon as I'm home. Before my kids were 18 we stayed at Moon and Xpu-Ha which were both a blast. Xpu-Ha to me has the best and most beautiful... More 

Helpful?
15 Thank Kell60
Peosta, Iowa
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed March 21, 2005

OHLA! The aventura Spa Palace is a wonderful place. I, too, was a little aprehensive after reading the reviews, but Im glad I ingnored the few bad ones I saw. It was our 15th anniversary. We are in our mid to late 30's and have 3 kids, so the ASP attracted us to it, for being adults only. We stayed... More 

Helpful?
52 Thank Toddnlora
Minnesota
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed March 20, 2005

I am 31 and my wife is 28 and we stayed at the Aventura Spa Palace Resort recently for our honeymoon. First off the staff was the best thing about the place. They were very accommodating but in Mexico you will find this service at a 5 star and at a one star resort it really does not matter. The... More 

Helpful?
13 Thank firefighternumber10
A TripAdvisor Member
5 of 5 stars Reviewed March 20, 2005

We had our 2nd trip to the Aventura in September 2004. We only got to stay 4 nights, but it was great. We arrived on a Saturday and check in was very quick. Yes, there is no real beach, but the Lagoons are relaxing and much nicer to me, since you do not get beat up by the constant waves.... More 

Helpful?
11 Thank A TripAdvisor Member
Questions? Get answers from hotel staff and past guests. Ask a question

4,387 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4349)
Viewed
Pool/beach area (842)
Viewed
Family/play areas (11)
Viewed
Hotel & grounds (910)
Viewed
Dining (219)
Viewed
Bathroom (34)
Viewed
View from room (178)
Viewed
Room/suite (392)
Viewed
Business center/function rooms (43)
Viewed
0:44
Videos (11)
Viewed
Other (1709)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (1)
Viewed
Beach (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (5)
Viewed
Family/play areas (4)
Viewed
Room/suite (7)
Viewed
Bathroom (1)
Viewed
Other (18)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Puerto Aventuras
0.1 mi away
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
#3 of 17 in Puerto Aventuras
4.5 of 5 stars 4,474 reviews
2.4 mi away
Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
#7 of 17 in Puerto Aventuras
4.5 of 5 stars 3,699 reviews
12.5 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#7 of 204 in Playa del Carmen
4.5 of 5 stars 12,343 reviews
Show Prices
Show Prices
Show Prices
5.5 mi away
Sensimar Seaside Suites & Spa
Sensimar Seaside Suites & Spa
#2 of 17 in Puerto Aventuras
4.5 of 5 stars 6,108 reviews
23.6 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 10 in Playa Paraiso
4.5 of 5 stars 4,589 reviews
16.7 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 204 in Playa del Carmen
4.5 of 5 stars 2,122 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay