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Heaven at the Hard Rock Hotel Riviera Maya

Hotel website
Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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35% OFF YOUR STAY
Best prices for: 1 room 1 guest
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,849 reviews from our community

Traveler rating
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    894
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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A TripAdvisor Member
5 of 5 stars Reviewed July 13, 2004

My husband and I selected ASP for our honeymoon based on the recommendation of a friend. The grounds and the view were absolutely beautiful. The staff was curteous and helpful (they even tolerated my "spanish", which is mediocre at best.) The food was decent, not terrific, but decent. Breakfast was definitely the best meal. The beach area on the Aventura... More 

Was this review helpful? Yes 1
A TripAdvisor Member
1 of 5 stars Reviewed July 13, 2004

In February 04 my wife and I and 4 friends stayed at the Aventura Spa Palace the Hotel was GREAT the service was GREAT everything was perfect. Then on our last night we bought a diamond ring from Lapis Jewlers situated in the lobby for 2800 usd. When we arrived home we had the ring valued. It was in such... More 

Was this review helpful? Yes 5
Stafford, England
Reviewer
3 reviews 3 reviews
3 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed July 13, 2004

Just got home after 2 weeks at the ASP and I'm really jealous of anyone who is going there soon. Like many British guests we weren’t actually supposed to be going to the ASP, we were originally booked into the Riu Tequila, but British tour operators are having major problems with 'double bookings' with Riu hotels, so we ended up... More 

Was this review helpful? Yes 6
Chicago, IL
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 13, 2004

This was pretty much what I thought it would be. I think if you usually stay at middle-end properties, you will probably really like this place. If you usually stay at higher-end places, you will probably think it's ok but definitely not more than a 2-3 star place. That being said, and probably also because we're spoiled because Chicago has... More 

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed July 13, 2004

ASP was a great place to spend our honeymoon (6/29 - 7/6). I enjoyed everything that ASP had to offer and we were lucky to have great weather. The food was not too bad and after the 3rd day of eating it, it kind of grew on you. Breakfast at Mundaca's or El Greco was the best as well as... More 

Was this review helpful? Yes 2
A TripAdvisor Member
5 of 5 stars Reviewed July 12, 2004

The Spa Palace was wonderful!! I have read some of the reviews and each is titled to their own opinion, but I would go back again in a heartbeat. We went there for our honeymoon the first week of October '03. From the moment we arrived, we did not want for anything. They made sure we were 100% satisfied at... More 

Was this review helpful? Yes 1
A TripAdvisor Member
2 of 5 stars Reviewed July 11, 2004

First things first- it is apparent from reading review after review that everybody's experience at ASP is quite unique. I cannot express how much of an open mind you need to have to spend your vacation here. 1) We did not have any problems with customs, lines at the airports, identification ( we do not have our passports yet), or... More 

Was this review helpful? Yes 1
A TripAdvisor Member
4 of 5 stars Reviewed July 10, 2004

My wife and I just returned from a five day/four night stay at the ASP from June 27 - July 1. Let me start by saying that I began reading reviews of the ASP once I booked my honeymoon in late January 2004. I was a frequent visitor to tripadvisor and other similar sites. I was somewhat worried about my... More 

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A TripAdvisor Member
5 of 5 stars Reviewed July 8, 2004

The spa was great. One of the most beautiful places I have ever been. The best part is the fact that it is adults only. The trips I would recommend include Tulum (which is one of the neatest places I have been). You can skip Isla Mujeres which was a complete waste of time. I would skip the horseback riding... More 

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Camarillo, CA
Reviewer
4 reviews 4 reviews
3 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 8, 2004

Stayed June 26, 2004- July 3, 2004. We had the best trip here at the Aventura Spa Palace! Best weather.. crystal clear blue water and awesome service. We met 3 other couples that will be friends for life! The rooms were gorgeous! Huge jacuzzi spas in every room, stocked mini bars, even bottles of hard liquor in cabinets for your... More 

Was this review helpful? Yes 7
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