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Heaven at the Hard Rock Hotel Riviera Maya

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Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
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3,908 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Barnegat, New Jersey
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed August 10, 2004

My husband and I stayed at ASP for 4 nights from 7/29/04-8/2/04. We are not as young as most visitors to ASP! We are 40 and 41 with 3 children at home. ASP seemed to be more of a 'younger'crowd. We were drawn to the 'adults only' aspect of the resort. We have previously stayed at an all-inclusive in Punta... More 

Was this review helpful? Yes 9
CHESTERFIELD
Level Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
5 of 5 stars Reviewed August 10, 2004

After the perfect wedding day all you dream of is the perfect honeymoon and we had both ! After traveling for 14 hours we were more than ready to get to our fabulous room, open the champagne and sink into the double jacuzzi. Then with our spirits lifted we went to explore the complex and WOW ! This place is... More 

Was this review helpful? Yes 2
A TripAdvisor Member
2 of 5 stars Reviewed August 9, 2004

The facilities of the Aventura Spa palace is wonderful. My wife has high praises for the spa treatments. The gyms were roomy and had plenty of equipment. The pools are enormous. The lagoon is a nice calm area to enjoy snorkeling and kayaking. The food at the Aventura Spa palace is awful. The flavors are bland, the textures are off,... More 

Was this review helpful? Yes 3
A TripAdvisor Member
5 of 5 stars Reviewed August 9, 2004

I was amazed when I read the negative reviews about ASP. My husband and I went for our honeymoon back in May 2004. We had the best time! We loved the rooms, the food, the drinks, and the staff. We stayed on the south side, which is where the evening entertainment was and had an ocean view room. The pool... More 

Was this review helpful? Yes 2
A TripAdvisor Member
5 of 5 stars Reviewed August 9, 2004

Just returned from the Aventura Spa, and I wondered where some of the people who wrote negative reviews stayed. After reading some of the reviews we went with some misgivings. Well let me tell you this place was the best. It is beautiful, the restaurants are the best the service, the amenities, the lagoon, the pool, the staff, the spa.... More 

Was this review helpful? Yes 2
Ontario Canada
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 9, 2004

STOP RIGHT HEAR FOLKS!!!! oooooh yes I got caught up in the reviews before we left and was all worried too. Just like you! heres the deal!!!!! 1. The people are extremely kind, service oriented and genuine. 2. The property is the most beautiful and manicured I have ever seen clean clean clean 3. The food is fantastic al a... More 

Was this review helpful? Yes 7
2 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed August 9, 2004

Upon arrival after booking with Apple Vacations at the Moon Palace Resort my wife and I were told the Moon Palace Resort was OVERBOOKED, and we were upgraded and sent down to the AVENTURA SPA PALACE RESORT. Thank Goodness...The Moon Palace (at the time) had 900 children booked at the resort and was not as clean, and extremely hectic. Upon... More 

Was this review helpful? Yes 1
A TripAdvisor Member
3 of 5 stars Reviewed August 9, 2004

Just returned from 7 days at The ASP (Aug. 1-8). Overall, I would say the grounds were beautiful but the service was spotty and the food kinda sucked. If I had to go back to Cancun, I would probably stay at the ASP as I can't image another place as nice as the ASP. The grounds: Beautiful and always well... More 

Was this review helpful? Yes 2
Michigan
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed August 8, 2004

The Aventura is a very nice resort. The rooms are very nice, the restaurants & food are good and the pool is great. The Spa is wonderful, but not as value-priced as others we've been to in Mexico. One of the things we were disappointed in was the lack of any beach, although we knew that going into it. We... More 

Was this review helpful? Yes 3
A TripAdvisor Member
5 of 5 stars Reviewed August 8, 2004

I surprised my wife this year by taking her to this resort for our anniversary. We stayed from May 23rd to May 27th and had a great vacation. We were amazed that this hotel was so clean and beautiful, just like in the brochures. Never before have I felt so strongly that my money was well spent. The food was... More 

Was this review helpful? Yes 1
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