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Heaven at the Hard Rock Hotel Riviera Maya

4.5 of 5 Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,769 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Odenton, MD
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 22, 2004

my new wife and I were looking to spend our honeymoon in Mexico, more particularly Cancun, and we came across the Adventura Spa Palace. We booked the hotel for June 28th through July 5th. The end of June and beginning of July were EXTREMELY hot! My wife is fair skinned and she started burning in 5 minutes if she forgot... More 

Was this review helpful? Yes 2
A TripAdvisor Member
4 of 5 stars Reviewed October 21, 2004

Oct 2-8, 2004 Sat-Fri) First, let me qualify this a little. We are not high class, world travelers, just your run of the mill tourists on a trip of a lifetime, (our 23rd anniversary trip, with brothers and sisters in law, 6 of us total). Our flight in was uneventful, until we landed, and the immigration thing. Two and a... More 

Was this review helpful? Yes 2
Charlottesville, VA
Contributor
15 reviews 15 reviews
7 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 20, 2004

We were at ASP from 10/8 - 10/13 for our 10th wedding anniversary and although we thought it was good, there were some details that would make a world of a difference if they improved upon them. Let me start by saying that my husband and I have been in the hospitality industry for over 15 years each and now... More 

Was this review helpful? Yes 6
Toronto
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2004

WOW! Just got back from the Spa Palace (Oct. 9 - 16) and it was fantastic. The resort was beautiful and the staff was absolutely wonderful - so friendly and helpful. The food was great, the pools were incredible; the lagoon is lovely, the rooms are awesome. There is so much variety in food and entertainment that you are never... More 

Was this review helpful? Yes 1
roanoke, va
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 17, 2004

My husband and I spent our honeymoon at the Aventura Spa Palce in playacar and was extremely impressed with how impeccably clean the buildings, rooms, and grounds were. The staff was absolutely wonderful and so polite!! I came down with intestinal inflammation and our credit card got blocked so we were unable to pay the doctor, so our travel guy... More 

Was this review helpful? Yes 1
A TripAdvisor Member
4 of 5 stars Reviewed October 17, 2004

My husband and I spent our honeymoon at ASP from Oct. 3 to Oct 10. I have to say this is one of the most beautiful and efficiently runs resorts I have ever stayed at! So here's our overall view of the place........ Check in: Arrived aroud 1:30pm, was greeted with a cool towel and glass of champagne. Promptly checked... More 

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed October 16, 2004

I will keep this review as short as possible. Let me start by saying that my Fiance and I visited the Adventura Spa Palace from Oct 3-10 and it was by far the BEST vacation that we could ever dream of. Before we left I did take the time to read many reviews and found much of it very helpful.... More 

Was this review helpful? Yes 9
Newcastle , UK
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 14, 2004

I've been a travel agent for 15 years and been fortunate to travel extensively in that period and I must say that this is one of the best hotels I've ever stayed at. The staff are incredible they smile and greet you with Hola from morning to night, the maid service was excellant and the towel elephant was fantastic, bar... More 

Was this review helpful? Yes 5
A TripAdvisor Member
5 of 5 stars Reviewed October 13, 2004

We visited ASP from October 4th through the 9th and absolutly loved it! I was stunned by some of the poor reviews on this site! My husband and I were very pleased with just about everything - and would definelty go back! Grounds: Absolutely stunning! Everything is very well kept and it's obviuos they take a lot of pride in... More 

Was this review helpful? Yes 5
A TripAdvisor Member
5 of 5 stars Reviewed October 12, 2004

Got back from ASP last night. First I want to thank all of you who took the time to write a review. Really helpful to us and really the only source of valid information about the resort. So I am writting this review to hopefully help others make decisions on their vacation to ASP. Just a brief background on us.... More 

Was this review helpful? Yes 18
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Hotel Summarization (Beta)

What travelers say

  • Room service(30)
  • Very nice(20)
  • Great time(14)
  • Mayan coffee(14)
  • El Greco(13)
  • Italian restaurant(12)
  • Martini bar(9)
  • Romantic dinner(8)
  • Playa del(7)
  • Riviera Maya(6)

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Cheap Tickets, Expedia, Booking.com, Hotels.com, Caribbean Online Mgt Corp., Amex, Orbitz and Travelocity so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#10 Luxury Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#11 Romantic Hotel in Puerto Aventuras
#11 Top resorts Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras

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Two-Bedroom Presidential Suite (60)

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