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Heaven at the Hard Rock Hotel Riviera Maya

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Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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3,910 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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A TripAdvisor Member
4 of 5 stars Reviewed January 16, 2005

My husband and I went on our honeymoon to the Aventura Spa Palace from 12/20 - 12/27/04. I had read the reviews for months after we had booked our trip. I was worried at times over the reviews but have realized that your trip is what you make of it. Here are some specific details that we found: -The beds... More 

Was this review helpful? Yes 20
A TripAdvisor Member
4 of 5 stars Reviewed January 15, 2005

As a first time traveler, we have nothing to compare our stay to. We were greeted at check-in with champagne and cool towels to refresh with(WOW), shown to our room, it was dark so didn't see much to the outside, pleasantly checked in. The next morning we awoke to sunrise over the ocean(yes, some rooms do have at great ocean... More 

Was this review helpful? Yes 2
A TripAdvisor Member
5 of 5 stars Reviewed January 14, 2005

I will piggy-back on the Kirksville couple's review considering my wife and I arrived on Jan. 1st (when they left) and we share similar opinions. We stayed at Aventura until Jan. 7th and enjoyed our stay immensely. We were provided a third floor room in the French Horn section (pretty much the center), which overlooked the obstacle course and had... More 

Was this review helpful? Yes 4
A TripAdvisor Member
4 of 5 stars Reviewed January 14, 2005

First if all, pay the extra money and get a massage. It was the best I have ever had!! The way they prep you and extend the relaxation time is to die for! We went on our honeymoon and really had a nice time. The rooms were very clean and the staff was very friendly and helpful. We have stayed... More 

Was this review helpful? Yes 3
A TripAdvisor Member
4 of 5 stars Reviewed January 13, 2005

I visisted the Aventura Spa Palace in November of 2004. I went with three other girlfriends of mine. I must say that this place is not the type of place you would go for a party. This resort is 95% couples. We chose this resort because of the adult only aspect and the spa. The entertainment at this resort is... More 

Was this review helpful? Yes 10
Philadelphia
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 13, 2005

My husband and I went to ASP for our Honeymoon the first week in November. It was the best time of our lives. Some of the negative reviews on here make me laugh. First of all, the beach issue is SO minor. There is still soft white sand and clear blue water. You just have to walk down two steps... More 

Was this review helpful? Yes 14
A TripAdvisor Member
4 of 5 stars Reviewed January 12, 2005

My husband and I stayed at the Spa Palace in August for our honeymoon and it was WONDERFUL! I too read EVERY SINGLE review of tons and tons of resorts from Hawaii, to the Caribbean and of course Mexico, before choosing the Spa Palace. I had been to the Riviera Maya once previously and stayed at the Barcelo Maya beach... More 

Was this review helpful? Yes 1
A TripAdvisor Member
1 of 5 stars Reviewed January 12, 2005

I will make no blanket statements regarding the postings on this site. Here is one persons well traveled opinion. If you..... -Don't want to eat decent food and can live on Nachos for the length of your stay -Think a sandwich consists of two slices of bread and ONE piece of meat. -Don't care about a beach, the "lagoon" is... More 

Was this review helpful? Yes 7
Stirling, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed January 12, 2005

My partner and I just returned after spending Christmas and New Year at the ASP. What a superb hotel. From the moment we arrived we were treated superbly. The staff were warm, smiling, attentative, helpful, gracious, etc, etc. Whether we tipped or not we got the same service. Outstanding!! There were always cleaners, gardners, maintenance men, bell boys, maids, and... More 

Was this review helpful? Yes 5
Temecula, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 11, 2005

First, I would have to say my rating is really 3 1/2 stars.... As others before me have said, the best vacations start with a good attitude! I was not about to let details spoil my first trip to Cancun! Soooo, after I read many, many great reviews of ASP, and a few really, really, bad ones, I wasn't sure... More 

Was this review helpful? Yes 10
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