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Heaven at the Hard Rock Hotel Riviera Maya

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Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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1 room 1 guest
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Heaven at the Hard Rock Hotel Riviera Maya
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3,996 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Minnesota
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed April 4, 2005

We just returned from the Spa Palace on Sat., April 1st. We spent 8 days there. We were booked to stay at the Moon Palace but when we got there they told us there were no rooms left and that they were sending us to the Spa Palace with $400 credit for the spa, gift shop, tours, etc. After noticing... More 

Was this review helpful? Yes 17
Louisville, KY
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 2, 2005

We stayed at ASP for 7 nights at the end of February. From the minute we got there until the minute we left, we received great service from the hotel staff. The room was awesome, and we got a great view. The room had plenty of drinks and liquors, and the hot tub was a treat. We enjoyed the food.... More 

Was this review helpful? Yes 14
Janesville, Wisconsin
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed April 1, 2005

Our stay was ok, but not worth the money. We just returned home from our honeymoon at the ASP, we were there over spring break. The hotel was fully booked. We did not recieve the room we requested even though our travel agent confirmed it with them several times. We wound up in a first floor room on the south... More 

Was this review helpful? Yes 12
A TripAdvisor Member
5 of 5 stars Reviewed March 31, 2005

This place was just heaven sent. Grounds were beautiful and very well maintained. ALL of the employees were so polite and seemed to be happy to be there. Food and variety of food were very good. The room was so clean and spacious. My husband and I have traveled a good bit and stayed at another all-inclusive resort, and this... More 

Was this review helpful? Yes 13
A TripAdvisor Member
4 of 5 stars Reviewed March 31, 2005

Just returned from Adventura Spa Palace, and I can't believe all of the negative reviews. Some tips that "members" gave me may help you make up your minds as well. First let me state that I am a member, and even though the hotel asks you immediately to attend a presentation, you can always refuse. Membership is not right for... More 

Was this review helpful? Yes 22
Brighton, UK
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed March 30, 2005

I spent a fantastic week at this resort from 1-8 March 05. They cater for every need. You can find a quiet spot near the lagoon or join in the activities by the pool. They offer a wide variety of games/sport and dance classes to keep you entertained if sunbathing isn't your thing. The hotel was full, but restaurants were... More 

Was this review helpful? Yes 10
A TripAdvisor Member
5 of 5 stars Reviewed March 29, 2005

Just returned and will go back again and again!!! You are treated like royalty from the day you arrive and are surrounded by lush landscapes and regal facilities. I have traveled all over the world and can honestly say this is the greatest resort ever. Nothing has compared to this vacation. If anyone did not like the food they simply... More 

Was this review helpful? Yes 10
Texas
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed March 29, 2005

My husband and I went to the Aventura Spa Palace for our honeymoon from 8/1/04- 8-9/04. To begin, the trip was overall disappointing, however we did have some fun moments....Here is synopsis of our experience. The good: The one thing I have to say is that it is clean. The staff was nice. The hotel rents snorkeling equipment for free... More 

Was this review helpful? Yes 14
New Jersey
Level Contributor
46 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed March 29, 2005

This luxurious all-inclusive resort is a great place to stay and it was one of the best experiences in Mexico. I would definitely go back again. My wife and I went last year (June 2004) with other family members, ranging in age from 20's to 50's. We all had a good time and I felt I had to pass it... More 

Was this review helpful? Yes 8
A TripAdvisor Member
5 of 5 stars Reviewed March 29, 2005

I have to admit that before going to Aventura Spa Palace, I was a little bit wary of what I would encounter- I had read many of the previous reviews and some were a little bit scary. However, after coming back from the ASP just a few days ago, I have a little something to say to those of you... More 

Was this review helpful? Yes 19
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