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Heaven at the Hard Rock Hotel Riviera Maya

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Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
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3,942 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Beaumont, Texas
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed March 11, 2005

We visited ASP for my wife's 50th B-Day because the GPR in Playa was booked up 3mo. out...Location is the biggest GPR draw and our concern with the ASP was travel distance to Playa(20min)...No problem...We enjoyed the ASP so much that we only spent 3 hours in Playa one afternoon. We had some concerns about the food because of less... More 

Was this review helpful? Yes 15
A TripAdvisor Member
5 of 5 stars Reviewed March 11, 2005

Let me start by saying that I have never written a hotel review before but felt compelled after returning from this resort (we stayed at the end of Feb. '05). I got worried before leaving on vacation that I had made a mistake in choosing this resort - due to a number of negative reviews I had read. My question... More 

Was this review helpful? Yes 26
Milwaukee, WI
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed March 9, 2005

Aventura Spa Palace is one of the best resorts I have ever stayed it. I have traveled a lot and done all inclusive a lot and I was truely impressed with this place. The food was great, I can't even believe people complained about it on here. They had fresh lobster for lunch! 6 restaurants to choose from, lots of... More 

Was this review helpful? Yes 14
A TripAdvisor Member
5 of 5 stars Reviewed March 7, 2005

My wife and I arrived at the Aventura Spa Palace on Sat. Feb. 19, 2005 to sunny 85-dgree weather (a far cry from the 11 degree weather we had when we left the USA earlier that day). From the moment we got out of the transport van to the moment we left for our return to the airport a week... More 

Was this review helpful? Yes 25
A TripAdvisor Member
5 of 5 stars Reviewed March 7, 2005

We just returned from 8 nights at the spa palace and it is truly a slice of heaven. the resturants are 5 star quality all of them, we never had even a mediocre meal. excellent service, beautiful accomadations, hot tubs in each room, pools & lagoons galore, nightly entertainment. this is an all inclusive resort - specializing in spa comforts.... More 

Was this review helpful? Yes 16
Newark, Delaware
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 6, 2005

After reading the reviews on this resort, I was a little seriously thinking about changing our reservation but once we arrived I was glad I didn't. We arrived on a Thursday morning and breezed through customs in 20 minutes then had an hour bus ride from Cancun Airport to the hotel (I understand they are building a airport near the... More 

Was this review helpful? Yes 15
A TripAdvisor Member
5 of 5 stars Reviewed March 6, 2005

I stayed at the Aventura Spa Palace Feb 28th-Mar 5th 2005. This is a great resort with something for everyone. Not really a spa only type of resort. The spa facilities are nice but you have to pay extra for them. I did not go on any of the included tours as they seemed to be all day and why... More 

Was this review helpful? Yes 23
A TripAdvisor Member
2 of 5 stars Reviewed March 5, 2005

Been reading the reviews for a few months as our trip approached - amazing how different many of them are. As a result I went with high expectations for the resort, and somewhat low expectations for the food - knowing that AI's are not famous for their food and reading some of the comments in the reviews. The resort rooms,... More 

Was this review helpful? Yes 9
A TripAdvisor Member
5 of 5 stars Reviewed March 4, 2005

We came comparing ASP to the five star hotel in Cancun we just stayed at. When we saw the huge mass of travelers arriving, we thought we made a mistake. Everything seemed unorganized and less than top notch during check in. However, after we settled in, we found the ASP to be very well run and very service oriented. The... More 

Was this review helpful? Yes 7
Arcadia, Florida
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed March 4, 2005

My wife and I just returned from our third visit to Aventura Spa. We found the changes to the lagoon areas to be a definite plus with much more privacy and relaxation areas than in the past. The food and service continue to be excellent and then there is the wonderful spa. We would definitely recommend it to anyone and... More 

Was this review helpful? Yes 23
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