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Heaven at the Hard Rock Hotel Riviera Maya

Hotel website
Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Best prices for: 1 room 1 guest
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,878 reviews from our community

Traveler rating
    2,253
    906
    320
    228
    171
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232
1,808
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93
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This truly was an awesome vacation! First time away in 22 years without the kids we love our 4 kids but a trip like this was long over due. The resort was just awesome and the people who work the resort were even better! The entire resort is beautiful and a ton of things to do or just hang out... More 

Was this review helpful? Yes 2
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings rwileyjr, Thank you so much for your kind review from your experience at Hard Rock Hotel Riviera Maya, I am thrilled to read such kind words describing our facilities, amenities, entertainment and food & beverage offer that overall helped to create memorable vacations for you and your loved one. Infinite thanks to mention the great job of chef Juan,... More 

Des Moines, Iowa
1 review
5 of 5 stars Reviewed 1 week ago

Awesome awesome place. First time out of the country. Had a blast. The staff was amazing. The bartenders made the best drinks. The only really complaint I have is the food was just average. I wish they had more of a variety of seafood. With that said the last meal I had there was a steak from Toro and it... More 

Was this review helpful? Yes
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings Jason N, Thank you for your great review. We appreciate your great comments and also your suggestion about the sea food variety, always great to have a hand to improve, such as your invaluable feedback as our goal is to provide excellent service and unforgettable vacations, thank you one more time and hope we can welcome you again soon.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The overall experience was amazing. What really made it for me was our pool server Marvin! He was always there when we needed something - a water, a snack, a drink (or 10), or even someone just to take a picture of our crazy family. The activities by the pool were always a blast and everyone was so accommodating!

Was this review helpful? Yes 1
Hampshire
Top Contributor
51 reviews 51 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

we really enjoyed our holiday at the HRH Riviera Maya. the staff were unfailingly pleasant, polite and helpful. From the grounds staff to the management, even if good morning or hello were the only english words they knew, every one smiled and said hello. special mention to the entertainment staff, little cesar, jonny, manny et al. if you wanted to... More 

Was this review helpful? Yes
Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

just got back from 10 days at HRRH. I also surprised my wife with a vow renewal for our 20th anniversary. We have been going to this property for the past 10 years, Although this was the first time since changing from Palace. The average was the customer service from a bunch of the staff. We really noticed the change... More 

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Lusby, Maryland
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed at Hard Rock Riviera Maya Heaven for 8 days/7 nights and had an AMAZING time. Property was beautiful, food excellent - especially the new French Restaurant! The cool breeze off the water was lovely. Staff couldn't be more attentive or helpful and all were eager to make our stay special. Love traveling here in May for perfect weather. Great... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago via mobile

just returned from Hard Rock Riviera Maya...Heaven side... The service was great... Especially three servers.. Ivan was a bartender at the Heaven poolbar.. He was so friendly and good at his job! Lucia was a server at the SunBar.. So friendly & beautiful.. So polite.. The real Rockstar was Guillermo, a server at the Heaven pool. He never forgot our... More 

Was this review helpful? Yes
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Appreciated Bigcskid, Thank you very much for your review, I can see you became a Hard Rock fan instantaneously, is a huge satisfaction for all of us at Hard Rock Hotel Riviera Maya to know that we have met your expectations above and beyond, thank you very much for mentioning Ivan, Lucia and Guillermo, Wow! sounds like you were pampered... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

My hubby and I stayed at HR in Punta Cana in 2014. We went to a presentation to purchase a weeks vacation at this "brand new luxury" HR in the Riviera Maya. We were told that it was going to be "exactly" like this one. The resort in Punta Cana was amazing. This one did not compare. Check in was... More 

Was this review helpful? Yes 2
Brookfield, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

Our family was sad to leave the Hard Rock at Rivera Maya after an awesome week. The food, service, activities and accommodations were amazing! Marvin was a fantastic server at the pool in Heavens. Martin was an awesome bartender. We had major problems with our room keys and Edgar was the go to man for help with that. We would... More 

Was this review helpful? Yes
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings Rob F, Is great to hear that you have had such a good experience at Hard Rock Hotel Riviera Maya, thank you very much for the all the kind remarks and for mentioning Marvin, Martin and Edgar's great job, is always a pleasure for me to read about our staffers great performance, we hope you would like to be... More 

Monterrey, Mexico
1 review
5 of 5 stars Reviewed 1 week ago

High quality food and refreshments for an all inclusive hotel! Can't wait to go back! I really liked breakfast at the Italian restaurant. And eating in the restaurant near the pool is great. They have a grat buffet and you can order grilled salmon, tuna, chicken or meat.

Was this review helpful? Yes
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Caty E, Thank you for the short & sweet review. We are happy to hear that you loved the culinary experience our executive chef has set up for you. We will pass on your words as same as to Luis and Manuel at the Eden bar; I know they will appreciate them. Thanks again for sharing your experience with... More 

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Two-Bedroom Presidential Suite (60)

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