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Heaven at the Hard Rock Hotel Riviera Maya

4.5 of 5 Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,784 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Pittsburgh, Pennsylvania
Contributor
20 reviews 20 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Best vacation by far..excellent service, staff, food! Gorgeous resort. Definitely going back. Eduardo and Aldo were the most entertaining bartenders ....5 star all the way! The resort credit promotion was a great idea and should continue be part of the packages. Having free WiFi in the resort was fabulous as well as Free calling. This place made everyone feel V.I.P.... More 

Was this review helpful? Yes 1
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Happy53449, Thank you very much for your very thrilling review! Happy people always spread happiness every where they go and we had the privilege of to host you on you Rockstar getaway. Looking forward to greet you on future holidays here at you favorite stage. Keep on rocking! René Malacara Coss Gerente General Hard Rock Hotel Riviera Maya Heaven. More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fabulous resort. Fantastic warm welcome. Great facilitities from the beach, bars pools restaurants. In particular Santiago and Alberto in the beach bar and Eduardo and Aldo in the Zen 2 Go Bar. Fabulous cocktails! Would definitely come again! Allan and Lesley from Sheffield England

Was this review helpful? Yes 2
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings Lesley L, I would like to thank you for your awesome review, and I can see you enjoyed our Rock n' roll style, also good to know you had an excellent stay, once again thanks for recommend us, we cannot wait to greet you back here at Hard Rock Hotel Riviera Maya. Indulge your inner rocker! René Malacara Coss... More 

Dallas, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently returned from an amazing trip to Heaven, January 17th-24th at the Hard Rock Hotel Riviera Maya. We have stayed here several times before, going all the way back to 2002 when this property was the Aventura Spa Palace; it was always our favorite location, and was during our initial visit was the resort that convinced us to purchase... More 

Was this review helpful? Yes 12
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings Cancunagogo, Thank you for your very sweet and detailed review, is my pleasure to know you´re members and raving fans of Hard Rock Hotel Riviera Maya, I find your review very noteworthy, you were totaly focused on to mention as many staff members who meant on your vacation! Wow! also I want to specially thank you for of your... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent the week of January 24th to the 31st at the Hard Rock Riviera Maya and can't wait til we can go back.From the moment we were greeted by our driver Carlos in a nice SUV for our private transportation to the resort we were made to feel like Rock Stars.Upon arrival to the resort we were met by our... More 

Was this review helpful? Yes 2
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Gretings Denise G, Thank you for coming back to the Hard Rock Hotel Vallarta and for taking a moment to share this incredible feedback about our hotel and service. It is great for us to hear that you had a spectacular time and loved every moment of your stay with us. We are very excited to know that you will... More 

Fort Smith, Arkansas, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 27, 2015

I just got back from the HR Riviera Maya, having stayed there from January 15 - 22. If you have read any of my other reviews on hotels and resorts from around the world, I will always tell you the good and bad. First the bad. I am a member of the Legendary group that has an arrangement with the... More 

Was this review helpful? Yes 6
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings Kyle P, Thank you!! This is a very gratifying review, especially the mention of the amazing staff, is a real pleasure to know that we has met the goal, do what you love and love what you do, it is the key, and is great to know that you will be back soon, here at Hard Rock Hotel Riviera... More 

Tulum
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 21, 2015

I went here with my boyfriend and we were thrilled. The service was great and we were nervous about the food since but we managed to go to every restaurant on site both sides and it was delicious! The room we stayed in had the rooftop terrace with jacuzzi and it was beyond incredible! We absolutely loved this all inclusive... More 

Was this review helpful? Yes 4
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Jodi B, Thank you for the awesome review! It’s always a pleasure to hear that you had a great time and will continue visiting us. We hope we can welcome you soon here at the Hard Rock Hotel Riviera Maya Heaven. Rock on! René Malacara Coss General Manager Hard Rock Hotel Riviera Maya More 

Windsor, Canada
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 15, 2015

Do not miss this nightclub that guarantees fun into the wee hours of the morning. Great music, excellent cocktails and entertainment staff that keeps the party going. Be prepared to jump in the pool if the mood strikes you.

Was this review helpful? Yes 2
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear 944bev43, Wow! You guys are Rock Stars of this stage! Thank you very much for your sparklicious review, I appreciate all your good vibes and great comments about Hard Rock Hotel Heaven, I am personally so happy to see that our efforts are appreciated as our goal is to make you feel comfortable and satisfied with our service and... More 

Edmonton, Alberta, Canada
1 review
3 of 5 stars Reviewed January 12, 2015

I actually really liked this place overall. We stayed here Feb 2014 when lots of renovations were said to be going on. We didn't mind this and most of the place was complete. My family and I have been with Palace Resorts and Hard Rock for over 10 years. Last year we stayed at Hard Rock in Punta Cana. I'd... More 

Was this review helpful? Yes
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings Vanessa S. I appreciate your comments and observation about our resort, feedback is very important as it helps us to identify our areas of opportunity. I thank you for your time and candor in bring your visit to my attention. A customer care agent will contact you shorty to follow up. René Malacara Coss General Manager Hard Rock Hotel... More 

Bristol, New Hampshire
Top Contributor
124 reviews 124 reviews
38 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed January 11, 2015

The physical plant has been improved but when the resort has high occupancy the hard working staff cannot keep up! The idea of closing sections of restaurants when they are busy and make the customer wait over an hour looking at empty tables just seems wrong.......especially when the customer is paying about $600 per day for 2 people! Wanting in... More 

Was this review helpful? Yes 5
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings spill_beans, First and foremost thank you very much for choosing Hard Rock Hotel Riviera Maya Heaven and for sharing your opinion about our resort. We pride ourselves on providing exceptional, friendly and unparallel service to all our valued Rockstars that’s why we deeply regret we have missed our mark in your case. We hope to have the opportunity to... More 

Lithia, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2015

Our visit in December 2014 was our 4th visit here at this resort. The Hard Rock conversion created significant improvements in the beach area at Heaven (adults only). The redesign of the lobby and nightclub is terrific. Best of all: the service is wonderful. We have special compliments for Yoselin Bonilla (guest services) and for our butler, Jazhiel Ruiz (Jazz).... More 

Was this review helpful? Yes 1
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Leslie L. Thank you for sharing your experience with us. Your comments are appreciated. We are grateful that you have the best vacations, and we are glad to see that you really enjoyed all the places from the property. We will continue working diligently to maintain our high standards in quality and keep reaching with the rock star service... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(30)
  • Very nice(20)
  • Great time(14)
  • Mayan coffee(14)
  • El Greco(13)
  • Italian restaurant(12)
  • Martini bar(9)
  • Romantic dinner(8)
  • Playa del(7)
  • Riviera Maya(6)

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#10 Luxury Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#11 Top resorts Hotel in Puerto Aventuras
#11 Romantic Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras

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