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Heaven at the Hard Rock Hotel Riviera Maya

Hotel website
Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Special Price
35% OFF + $1,800 CREDIT
Best prices for: 1 room 1 guest
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,804 reviews from our community

Traveler rating
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    884
    314
    226
    170
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224
1,761
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90
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (542)
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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
See the most recent reviews
Alabama
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 21, 2015

We stayed March 13-20, 2015. The resort exceeded all of our expectations. We have been to many all inclusive resorts all over the Carribean but the Hard Rock Heaven is the ultimate resort. All the restaurants to include the ones at the Hacienda were great! I can't say one bad word about the resort. I'm sure I will leave someone... More 

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2015

This is the 3rd Hard Rock resort I have stayed and it was top notch. Fun for all ages Clean rooms friendly staff awesome pools and the best food! Resort credits were a added bonus. If you are looking for a family resort this is one great place to spend your time.

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Myrtle Beach
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 20, 2015

After a fabulous experience at the Hard Rock resort in Punta Cana, my husband and I were excited to try out the Hark Rock in Cancun, at the adult-only Heaven side. It pains me to say that it paled in comparison to Punta Cana. Here's my take on this resort: Pros: This resort has a nightclub that's open until 3... More 

Was this review helpful? Yes 6
Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 20, 2015

When we arrived we had to wait over 4 hours for our room. We went there for our honeymoon and they were notified ahead of time. We had to chase around to get the things that were suppose to come with the honeymoon.So the only thing we got was breakfast in our room. No cake or anything else. Very disappointing.... More 

Was this review helpful? Yes 2
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 15, 2015

My husband and I celebrated our 37th wedding anniversary at Hard Rock Riviera Maya Heaven and it was heavenly. The area around the coves is beautiful and wonderful to listen to the crash of the waves with places to sit by the shade or in the sun ,wonderful food beautiful suite wonderful people. Heaven is just for adults but we... More 

Was this review helpful? Yes 5
Norfolk, Virginia
Top Contributor
227 reviews 227 reviews
21 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed March 10, 2015

We have had a wonderful trip. We love the Hard Rock improvements. The staff have been great. Felipe at the current pool bar teaching us to make drinks. The truly hard working grounds crew for keeping everything beautiful such as removing seaweed before most guest get up. Attention to details. Just beautiful. Thank you.

Was this review helpful? Yes 1
Cambridgeshire, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2015

My wife and I came here for a major Birthday milestone. The staff were very friendly and helpful. The room was comfortable , convenient, and quiet in block 2 . The ameneties in the room were 5 star (tourist) as described ,and fulfilled expectations. The food was good quality , and we had a blast at the Zen restaurant (... More 

Was this review helpful? Yes 1
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear simarill, I am so glad to hear that you had a great time celebrating your recently birthday here in Mexico at Hard Rock Hotel Riviera Maya. Nothing rocks our world more than receiving these wonderful comments from satisfied guests like you. Thank you for highlighting the service of ZEN Restaurant and the Rock Spa where the staff were doing... More 

Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 27, 2015

I must have caught Hard Rock on a bad week. Spent five nights at this all-inclusive. Of all the 10 all inclusives that I have stayed at this was the least desirable. When we checked in at 3pm the room was not ready. It was ready about 4:30. Others in our party of 20 people did not get into their... More 

Was this review helpful? Yes 3
Holland, New York. USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 27, 2015

Let me said from the beginning my overall experience was great! Thanks to some very nice employees. Thanks to Faviola Cruz, Natalia Canul and Roberto Lopez at the Frida Mexican Restaurnat. On the Heaven side of the hotel bartender Aldo Pereyda, Carlos Elizarraras at the Zen Express Bar and Martini Bar. Beach order Taker the wonderful Minerva Pech Tamay. The... More 

Was this review helpful? Yes 5
Sedona, Arizona
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 26, 2015 via mobile

Actually we just arrived at the hotel 2 hours ago. As a member, they should have checked us in in a separate area, but the staff there left at 5:30.So we checked in like any one in a line, no greetings, no arrival drink. Then our room was not ready. We went to eat and came back, and it is... More 

Was this review helpful? Yes 8
Hotel Review Summarization

What travelers say

  • Room service(24)
  • Very nice(16)
  • Great time(12)
  • Italian restaurant(12)
  • Mayan coffee(12)
  • El Greco(10)
  • Martini bar(9)
  • Romantic dinner(6)
  • Hot stone massage(5)
  • Staff member(4)
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Beach (28)
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Concierge Level Ocean View Room (26)
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Covered Pool (8)
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Pool (35)
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Second Pool (6)
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The Hotel (78)
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Two-Bedroom Presidential Suite (60)

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