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Heaven at the Hard Rock Hotel Riviera Maya

4.5 of 5 Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
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3,752 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati, Ohio
Contributor
16 reviews 16 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The changes here over the last year are phenomenal !! Having spent the last 11 days @Hard Rock Riviera Maya, we are very sad to leave on Sunday. Rene Malacara has assembled a team of highly qualified personnel dedicated and empowered to make sure you enjoy your stay. Rene is very accessible and personable, walking the resort morning, noon &... More 

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Bend, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Just arrived last night but wanted to thank Jose at the front desk for the special treatment he gave to us when checking in...thank you Jose, we love our sky terrace room! We've been members for 14th years and check in rarely goes smoothly...grateful it did this trip. Had the best massage I've ever had today from Daniel at the... More 

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Westminster, Ca
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We're VIP Legendary members and have been to this place many times. Overall, both the Heavenly (Adult) and Hacienda (Family) sides have improved as compared to the last time we visited 2 years ago. THE GOODS: . Shuttle service from and to the airport are much better. Upon arrival, we waited less than 10 minutes to get in a air-conditioning... More 

Was this review helpful? Yes 2
Northport, New York
Top Contributor
54 reviews 54 reviews
32 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Definitely a party goers place. Brings the Hard Rock atmosphere where you see at every Hard Rock resort. Food was pretty good and the service was good as well. The rooms are pretty standard size. The water is blocked by a jetty so its not too rough. The beach is so-so. You could actually rent snorkeling equipment and go right... More 

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Punta Cana
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

02 Hotels in the same place, for adults and for children. I loved the part for adults (Heaven).,but you can use both parts all the time. It´s easy...You can play, dance and have fun during the day around the pool. At night you can dance, shop, or just drink in some bar. For eat: I recommend the Italin and mexican... More 

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René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello CamilaAmin-SP, Thank you so much for sharing your experience at Hard Rock Hotel Riviera Maya, indeed your perception will help many future travelers to take an informed decision, thus enjoying better vacation and expectancies fulfilled. Make sure I will personally pass on your kind words to our crew, encouraging them to keep up the good work. Hope we have... More 

Andover, Minnesota, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I enjoyed a great week with the girls!! My friends had been down there before, so for the first time I didn't plan a single thing and boy did my girls and the staff of Hard Rock Hotel do it right!! You really don’t need to plan much until you arrive. The hotel has great guest services and plenty of... More 

Was this review helpful? Yes 2
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Charter51891, Thank you so much for a very comprehensive review I appreciated the detail invested within and the fact that you remembered the names of our staff, means that we succeeded at providing a "Rockstar" class service, which we take much proud on. Make sure that everyone of them will know about it and it will be such a... More 

Centereach, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 11, 2014

Just spent a week here and really enjoyed it. They need to make a few changes to make it a 5 star place. Little things like daily listings of what is going on during the day, what restaurants are closed, shows at night etc. should be delivered the night before to the room. Without this information we missed going to... More 

Was this review helpful? Yes 2
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello BKDJD, Thank you so much for a very comprehensive review I appreciated the detail invested within, means that we succeeded at providing a "Rockstar" class service, which we take much proud on. On the other hand, I will personally follow up with your shared notes in order to improve our services. Hope to see you back very soon at... More 

Bristol, pennsylvania
Top Contributor
163 reviews 163 reviews
8 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed November 8, 2014

We went back to the Hard Rock Riviera Maya October 26th to November 2nd and the resort looks absolutely beautiful. We had a fantastic time. We did not leave the resort. The service was exceptional, as was the food. The music that plays all day and night was terrific. Just the type of rock & roll music we love. We... More 

Was this review helpful? Yes 2
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Aimee_Randy09, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our food offer, Rock SPA and entertainment, but specially your remarks on service quality; it makes all the hard work worth it every second. Make sure that... More 

Califon, New Jersey, United States
1 review
5 of 5 stars Reviewed November 8, 2014

Just back from a week stay at HRRM... was a great improvement from then there for in May for the grand opening.. Mabel Carrasco arranged my stay as a VIP and the treatment I received at checkin and while there was superb. Mabel made sure this trip was better and quite different than my past trip.. Tomas and Michelle was... More 

Was this review helpful? Yes
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Kathy T, Thank you so much for your review, I appreciate it not only for sharing your experience, but for encouraging us to keep up with the service that you received and it helps other fellow travelers to have a better idea of how Hard Rock Hotel Riviera Maya delivers, so they can take a better and more informed... More 

Lexington, Kentucky
1 review
4 of 5 stars Reviewed November 7, 2014

If you visited this Spa resort when it was Aventrua Spa Palace and are expecting the same experience you will be very disappointed. For me, the juxtaposition of the hard rock theme and a relaxing spa vacation are incongruous. The charm and warm of the facilities just wasn't there. I found the attitude of the staff had equally lost its... More 

Was this review helpful? Yes
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello RescueShepherdMom, Thank you so much for sharing your latest experience at Hard Rock Hotel Riviera Maya; your remarks help us improve our opportunity areas in order to keep a high level of satisfaction among our valued guests. I will personally follow up regarding Staff & Hospitality and make sure I will pass on your review of our Vacation Planners... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(30)
  • Very nice(20)
  • Mayan coffee(14)
  • Great time(14)
  • El Greco(13)
  • Italian restaurant(12)
  • Martini bar(9)
  • Romantic dinner(8)
  • Playa del(7)
  • Riviera Maya(6)

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#8 Luxury Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#11 Top resorts Hotel in Puerto Aventuras
#11 Romantic Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras

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