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Heaven at the Hard Rock Hotel Riviera Maya

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Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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1 room 1 adult
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Heaven at the Hard Rock Hotel Riviera Maya
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4,534 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed yesterday NEW

We recently returned from an amazing week at the Hard Rock Riviera Maya and had more fun than we've had in years. We have been vacationing at this resort for 10 years; it was our favorite Palace resort so we were concerned what would happen with the change to Hard Rock-let me just say "OMG they knocked it out of... More 

Helpful?
Thank Lynne L
Walnut Creek, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Stayed at the Hard Rock Hotel Riviera Maya for the Zac Brown Band Castaway event. This resort knows how to treat guests! The event was sold out so there were lots of people, but we never stood in line for a drink and only had a short wait at one restaurant one night. The staff made our stay extra special.... More 

Helpful?
Thank jimhampton
Chadi B, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello jimhampton, Thank you for such a great review and for the feedback, we hope our future rockers will find them helpful. We also want to thank you for recognizing the effort of our staff to make your stay even better. We will be waiting for you to provide you with the same rockin treatment. Warm reagards. Chadi Bou Said... More 

Monticello, Wisconsin, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We happened to be there during the Zach Brown concert and Panic. The resort was attentive to us since we were not there for the concerts but found amazing new friends. We had to exchange rooms do to a concert and the staff were amazing to us to accommodate the change of rooms. Very fun time and all the stand... More 

Helpful?
Thank Nannette D
Chadi B, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Aloha Nannette D, Is really great to know that you felt the Rockstar treatment, for us is pretty important that every single guest is treated at the same way as anyone hosted in our property. We hope to have you here in this beauty paradise very soon. Chadi Bou Said General Manager Hard Rock Hotel Riviera Maya. More 

Wyoming, Pennsylvania
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Just got back from the Heaven @ the Hard Rock Resort. We went with a large group of over 70 people from all over. We had a fabulous time. A Huge shout out to Jony & Hector , our beach bar guys. They were the best. Johnny really worked very hard to keep up in drinks and happy. He made... More 

Helpful?
Thank BERNICE R
Chadi B, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Bernice R, It’s so marvelous to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a extraordinary experience to know that you were treated wonderfully, you are already true Rockstars of this stage, we hope that you come back soon. Best Regards! Chadi Bou Said General Manager Hard Rock Hotel Riviera Maya More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed in january 2016 for a couple of days with my wife and we will be back for sure, it is really nice how you can find food available ALL over the resort at any time, natural pools, exelent animation staff, jacuzzi that actually works, decoration of your artists.. C'mon, Scott Travis drumb !!! Abraham from Customer Care was... More 

Helpful?
Thank Pato C
Chadi B, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Aloha Pato C, Thank you for making mention of some of our coworkers, they are the soul of our property, be sure that they will be attending you in the same way the next time you visit us. The red carpet is ready for you. Rock your soul!!! Chadi Bou Said General Manager Hard Rock Hotel Riviera Maya. More 

Edmonton, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just got back from a week at the Hard Rock in Puerto Aventuros. It had been 13 years since my last visit and I was happy to see that overall the resort retained its quality level and in many ways improved. To start with the airport transport was efficient and curtious. Check in was simple and we were given... More 

Helpful?
Thank Flanuer
Chadi B, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Flanuer, What a such detailed review, we would like to thank you for taking a piece of your really valued time in order to let us know your kind observation an for letting us know that you had a blast in your last stay. We are really glad to know that most of our restaurants, rooms, entertainment, were of... More 

Philadelphia, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a great time at the Hard Rock Riviera Maya January 22-January 26. We stayed in the Heaven part of the resort. Adults only. Great restaurants. On our last night, we ate at Los Gallos, which is a Mexican restaurant. Our waiter, Christian, was fabulous. His recommendations were perfect. His service and demeanor were both excellent. I heartily recommend... More 

Helpful?
Thank Lovetotravel2017
Chadi B, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Lovetotravel2017, Thank you so much for your review and for selecting our resort to spend your vacations Our goal is to always provide the best stay possible and we are really glad to know that you had a wonderful and enjoyable experience here at Hard Rock Riviera Maya and we sincerely hope you back soon. Chadi Bou Said General... More 

IN
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Enjoyable stay. The team members are very friendly and helpful. The grounds were well maintained. Rooms and restaurants very clean. Beds were comfortable. Food was what you would expect from an all inclusive. Alvaro Gonzales and Andrea truly made our stay more enjoyable. They provided excellent customer service! Thank you both for your kindnesses. We hope to visit again.

Helpful?
Thank tjulian
Chadi B, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hola tjulian, On behalf of every member of the Hard Rock Hotel, I would like to take a minute to express our gratitude for this wonderful review. We are eager to host you again and spoil you as only you deserve. Chadi Bou Said General Manager Hard Rock Hotel Riviera Maya More 

Norwich, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for 2 weeks early September - 2 couples - it's taken me so long to write a review but I had to because of how fantastic this hotel is. And apologies in advance for the length of this review. We got a private transfer from the airport which took about an hour - so exiting seeing the... More 

Helpful?
2 Thank Horace68
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My wife and I visited the Hard Rock heaven because my firm was attending a n industry conference at the conference. My only experience with Mexico was a dive trip to Cozumel which was fantastic. Based on my last experience we decided to extend our stay after the conference. Big Mistake. We couldn't leave fast enough. The room was their... More 

Helpful?
Thank Skypilot1212
Chadi B, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Skypilot1212, We distress to learn that your last stay was not what we were expecting, we are sorry that your vacation started on the wrong foot due to the misunderstanding. Be sure that we are working making the proper adjustments in order to improve our services and facilities. We hope you give us the chance to change your perception... More 

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