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Heaven at the Hard Rock Hotel Riviera Maya

4.5 of 5 Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
#12 of 15 Hotels in Puerto Aventuras
3,730 Reviews 4 of 5 stars
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
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3,730 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus, Indiana
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We went to HrrmHeaven on9/9/2014thru 9/18/2014. Check in was fine except we wanted a room with ocean view with a hammock 2nd floor close to cross current pool.. This we did not get The new hot tubs ihe rooms are small one person hot tubs .Not too romantic. We were told the next day after check in we could switch... More

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vancouver
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

So here it is! We just got back from there 2 days ago. The resort , lobby and spa were very beautiful. The room was just ok. The food was absolutely awful. My husband and I only ate at the resort . We were sick for the last 4 days of our stay. We talked to front desk staff they... More

Was this review helpful? Yes 5
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear crystalblue999, Your opinion is appreciated, thank you for sharing your experience with us. On behalf of Hard Rock Hotel Riviera Maya, we offer you our most sincere apologies for have fallen short to your expectations. We value our guests’ feedback as we are driven by your satisfaction and we strive to reach with the Rock Star service that sets... More

Atlanta, Georgia
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 7, 2014

I really love this place, 7 different restaurants, lots of pools, tons of booze, jacuzzi next to your bed, all rooms face the oceans, 2 night clubs, and 5 other palaces to eat at as well. The spa is amazing with a one hour pre-spa check-in of teas and different showers at different temps. The only downfall I feel was... More

Was this review helpful? Yes 1
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Appreciated Dack P, Thank you very much for your great review, is a huge pleasure to read your fantastic comments about our resort, since your last visit our cove area went thru a very ambitious enhancement, the beach areas are inside of the coves and these are segmented in 2 sides, you can walk a few hundred feet on the... More

Brusly, Louisiana
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 11, 2014

My husband went on our honeymoon here and we enjoyed every minute of it! We missed the bus to the resort bc we got stopped by some shady characters in the airport, but we got a cab and it was all good! We selected concierge level and we were given points to spend on massages and bottles of wine with... More

Was this review helpful? Yes 5
Omaha, Nebraska
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 1, 2014

Adult only spa and resort. Although it's been a while since i've been there, i'd go again in a heartbeat. HIred taxi to take us into Cancun, about an hour away. Ride there was kind of scary but well worth the boating experience on the Caribbean.

Was this review helpful? Yes 2
Silver City, New Mexico, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 29, 2014

Stayed for 10 days and absolutely loved it! Great restaurants with great food! Traveled to Moon Palace for free for a day trip - and they made it so easy! We have already talked about going back!! Met wonderful new friends, and was an experience we will never forget!

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 29, 2014

Loved being water-babies the whole time, getting drinks at the poolside palapas, finding out which of the seven eateries was our favorite. What would have made it super (and definitely more romantic) would have been IF DANCING was available at night. (There were lots of organized games during the day in which we had no interest). We went a few... More

Was this review helpful? Yes 1
San Francisco
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 13, 2014

This is our first Cancun trip, and my family enjoyed it very much. The hotel environment is extremely nice. The spa is luxury. The restaurants are ample and lots of choices. The tips are included, so no need to take change to everywhere. Among all the palace, this one had the best price when we booked. We love it. The... More

Was this review helpful? Yes 1
Ontario
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 26, 2014

We are VIP members (which we have paid to be but you do not need a membership as there are better deals to go to Adventura out there)When we read the reviews before we went this past Feb. we were worried but things were okay.the changes are not great, The Heaven side with jacuzzi on the roof top was a... More

Was this review helpful? Yes 3
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Esteemed BKGRWG, Thank you for sharing your comments with us. Your opinion is appreciated as we value our guests’ feedback in order ti improve the Hard Rock Experience. On behalf of Hard Rock Hotel Riviera Maya, please accept our apologies for any inconvenience you may encountered during your stay. We have implemented many improvements since your stay and we would... More

Warwick, Rhode Island
1 review
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 13, 2014

I was booked to stay at this resort from 1/7/2014-1/14/2014. A little background first: I am a long standing Palace Premiere member who fell in love with the resort chain's quality and service while on a honeymoon in 2005. Since that time, I have vacationed at several of the resorts in Cancun, the Riveria Maya, Nuevo Vallarta and Punta Cana.... More

Was this review helpful? Yes 13
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Lisa V, We would like to thank you for sharing your experience with us. On behalf of Hard Rock Hotel Riviera Maya, please accept our most sincere apologies for have fallen short to your expectations. Nevertheless, we have implemented many improvements since your last visit and we would like you to come back for an amazing Hard Rock experience.... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(30)
  • Very nice(20)
  • Great time(14)
  • Mayan coffee(14)
  • El Greco(13)
  • Italian restaurant(12)
  • Martini bar(9)
  • Romantic dinner(8)
  • Playa del(7)
  • Riviera Maya(6)

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico

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Two-Bedroom Presidential Suite (60)

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