We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Heaven at the Hard Rock Hotel Riviera Maya

Hotel website
Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Special Price
35% OFF + $1,800 CREDIT
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Heaven at the Hard Rock Hotel Riviera Maya
Professional photos View all
Browse nearby
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Write a Review

3,806 reviews from our community

Traveler rating
    2,210
    886
    314
    226
    170
See reviews for
224
1,763
13
90
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (544)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (3806)
  • Mar-May only
    (1166)
  • Jun-Aug only
    (891)
  • Sep-Nov only
    (690)
  • Dec-Feb only
    (1059)
All months
St. Louis
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I traveled to Hard Rock Hotel Riviera Maya from April 18 through April 25 with my husband. I am a travel agent and had sold Hard Rock in the past, but was hoping that with Riviera Maya's adults only option, I would find a place that brought the party for my younger clients. Let me tell you, it did not... More 

Was this review helpful? Yes
Newport News, Virginia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

The resort was good, a little large for my liking. People were GREAT!!! The wait staff and bartenders were very accommodating - always looking to help and to make the time more enjoyable. Pool parties were the best with lots of games that all could participate in. My negative was the "corporate" atmosphere. They give you these "resort points" which... More 

Was this review helpful? Yes
Charlotte, North Carolina
Top Contributor
72 reviews 72 reviews
43 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We are Palace Premier members and have stayed at nearly all the palaces, including the old Aventura Spa Palace three times before it became this Hard Rock. Pros & Cons: Pros: Lovely facility with wonderful landscaping and beautiful ocean views Good service and attitude Good food in general, with the French and Zen restaurants as highlights Family-oriented Hacienda (south) side... More 

Was this review helpful? Yes
Appleton, Wisconsin
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Sitting here on the last day of our 7 day vacation. April 15 thru 22. Heaven building 3. Palace Premier and Legendary members. We stay often at all inclusives and this resort has the best food by far. Excellent service as well. And finally, excellent WiFi. Lacking are beach chairs in shaded areas both by the pool and lagoons. The... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Pretty amazing place but you can tell they are a new hotel and are still figuring things out. Our check in was smooth but just about everybody we spoke to had bad stories about wrong rooms or long waits. The Resort Credits were a great idea to get us to try new things but were complicated by the fact that... More 

Was this review helpful? Yes 1
Rubicon, Wisconsin
1 review
4 of 5 stars Reviewed 2 weeks ago

My husband and I went on a free vacation to the Hard Rock that I earned as Jamberry Nails consultant. The staff was very eager to help us at any time. The resort is gorgeous with fun pools to play in all day. My friend and I encountered a staff member who went out of his way to help us,... More 

Was this review helpful? Yes
Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This resort is just lovely! Stayed on the adults only side - but ventured across to the family side and that had a slightly better beach area. The service at all the restaurants and around the pool was on pint and never lacking. There was never an occasion where you couldn't find someone to fill your drink or help you... More 

Was this review helpful? Yes 5
Buffalo, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at the Hard Rock are second to none. Quick and friendly service. A special shout out to Edwin, Marvin and all the rest at the Heaven pool bar. Your service was the best that I have ever seen, and we have been to several all-inclusive resorts. Thanks again for taking excellent care of all of us.

Was this review helpful? Yes
Hillsborough, New Jersey
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My now husband and I went here using a friends timeshare. We went when it was still "Aventura Spa Palace" and to this day, together 9 years and 1 kid later we say it was the BEST vacation we have ever taken together (as a couple). It was beautiful, the pool, the pool bar, the staff, i couldn't even finish... More 

Was this review helpful? Yes
Arroyo
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The HEAVEN is the limit when you arrive they welcome with cold and aromatic towels at the entrance, then rapidly pick up your suitcase, make the check in and tell to us the areas and amenities that have the hotel, in a beautiful and coloring paper, then gave you a map and a special concierge for my husband and me... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Room service(24)
  • Very nice(16)
  • Great time(12)
  • Italian restaurant(12)
  • Mayan coffee(12)
  • El Greco(10)
  • Martini bar(9)
  • Romantic dinner(6)
  • Hot stone massage(5)
  • Staff member(4)
Questions? Get answers from hotel staff and past guests. Ask a question

4,022 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3649)
Viewed
Pool/beach area (772)
Viewed
Dining (183)
Viewed
Hotel & grounds (819)
Viewed
Bathroom (30)
Viewed
Room/suite (362)
Viewed
View from room (173)
Viewed
Family/play areas (8)
Viewed
Business center/function rooms (43)
Viewed
0:44
Videos (9)
Viewed
Other (1250)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (354)
Viewed
Amenities (84)
Viewed
Beach (28)
Viewed
Concierge Level Ocean View Room (26)
Viewed
Covered Pool (8)
Viewed
Pool (35)
Viewed
Restaurants and Bars (29)
Viewed
Second Pool (6)
Viewed
The Hotel (78)
Viewed
Two-Bedroom Presidential Suite (60)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (4)
Viewed
Family/play areas (4)
Viewed
Room/suite (2)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question