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Heaven at the Hard Rock Hotel Riviera Maya

4.5 of 5 Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,767 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tulum
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I went here with my boyfriend and we were thrilled. The service was great and we were nervous about the food since but we managed to go to every restaurant on site both sides and it was delicious! The room we stayed in had the rooftop terrace with jacuzzi and it was beyond incredible! We absolutely loved this all inclusive... More 

Was this review helpful? Yes 3
Windsor, Canada
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Do not miss this nightclub that guarantees fun into the wee hours of the morning. Great music, excellent cocktails and entertainment staff that keeps the party going. Be prepared to jump in the pool if the mood strikes you.

Was this review helpful? Yes 2
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear 944bev43, Wow! You guys are Rock Stars of this stage! Thank you very much for your sparklicious review, I appreciate all your good vibes and great comments about Hard Rock Hotel Heaven, I am personally so happy to see that our efforts are appreciated as our goal is to make you feel comfortable and satisfied with our service and... More 

Edmonton, Alberta, Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

I actually really liked this place overall. We stayed here Feb 2014 when lots of renovations were said to be going on. We didn't mind this and most of the place was complete. My family and I have been with Palace Resorts and Hard Rock for over 10 years. Last year we stayed at Hard Rock in Punta Cana. I'd... More 

Was this review helpful? Yes
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings Vanessa S. I appreciate your comments and observation about our resort, feedback is very important as it helps us to identify our areas of opportunity. I thank you for your time and candor in bring your visit to my attention. A customer care agent will contact you shorty to follow up. René Malacara Coss General Manager Hard Rock Hotel... More 

Bristol, New Hampshire
Top Contributor
125 reviews 125 reviews
38 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The physical plant has been improved but when the resort has high occupancy the hard working staff cannot keep up! The idea of closing sections of restaurants when they are busy and make the customer wait over an hour looking at empty tables just seems wrong.......especially when the customer is paying about $600 per day for 2 people! Wanting in... More 

Was this review helpful? Yes 5
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings spill_beans, First and foremost thank you very much for choosing Hard Rock Hotel Riviera Maya Heaven and for sharing your opinion about our resort. We pride ourselves on providing exceptional, friendly and unparallel service to all our valued Rockstars that’s why we deeply regret we have missed our mark in your case. We hope to have the opportunity to... More 

Lithia, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

Our visit in December 2014 was our 4th visit here at this resort. The Hard Rock conversion created significant improvements in the beach area at Heaven (adults only). The redesign of the lobby and nightclub is terrific. Best of all: the service is wonderful. We have special compliments for Yoselin Bonilla (guest services) and for our butler, Jazhiel Ruiz (Jazz).... More 

Was this review helpful? Yes
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Leslie L. Thank you for sharing your experience with us. Your comments are appreciated. We are grateful that you have the best vacations, and we are glad to see that you really enjoyed all the places from the property. We will continue working diligently to maintain our high standards in quality and keep reaching with the rock star service... More 

Lottsburg, Virginia, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Our group, two couples, stayed at Heaven, it was anything but that. From first when we arrived to the end it was such a disappointment. One nice thing that I can say for the most part the wait staff was attentive and friendly; but it seems the more responsibility one has the less hospitable one becomes. We had numerous complaints... More 

Was this review helpful? Yes 2
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings Marcia H, Thank you for your time and candor in bring these to my attention. I sincerely apologize for any inconvenience you have experienced and for the weelchair for your friend, I would like you to please know that we take great pride in our service standards and ability to meet and exceed our guest expectation but clearly missed... More 

Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I found these reviews very helpful and reassuring. I stayed at a different Hard Rock and had a blast. Hoping for more of the same at this one. Got a good bunch coming along for the ride. I'll be sure to post photos to give a more detailed review. Arrive next Wednesday. Follow me on Instagram @JC_Campos

Was this review helpful? Yes
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello CamposJC, We appreciate very much that you have chosen Hard Rock Hotel Riviera Maya as your rocking destination, We can't wait to see you soon. Rock on! René Malacara Coss General Manager Hard Rock Hotel Riviera Maya" More 

Northport, New York
Top Contributor
53 reviews 53 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at Heaven (adults only) at the Hard Rock for a week right after Christmas over New Year's with friends. We had an amazing vacation. I loved the hotel and the staff waited on us hand and foot. Everything was well-staffed and everyone was happy to help- the waiters, bellhops, kitchen staff, bartenders- so generous! The restaurants were fantastic-... More 

Was this review helpful? Yes 1
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear ktitone, Thank you so much for your short but terrific comments, on behalf of everyone at the Hard Rock Hotel Riviera Maya I would like to thank you for sharing your Rock Star experience and for highlighting the service from Tomas and Carlos we will let them know your great comments. We are really glad to know that you... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a great holiday stay at the Hard Rock Hotel Heaven. Our first day there Patricia explained what our stay included and answered any questions we had. Our room was awesome. We had the two tier room with the view of the ocean and a hot tub on the top terrace. Staff was friendly. Bartenders Abraham and Eduardo were... More 

Was this review helpful? Yes 2
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings gepper, Thank you so much for your fantastic review. We are thrilled to see that your vacation at Hard Rock Hotel Riviera Maya was a hit! It’s so great to find that you had a blast and enjoyed our facilities as well as our services. We love receiving feedback mentioning those from our staff who provided you a Rockstar... More 

North East England
Contributor
16 reviews 16 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just got back from a Xmas break. Loved the hotel and staff nothing was too much trouble. Clean, well stocked rooms. Nice views from the sky platinum rooms. Such a shame to witness the rudeness and arrogance of a few of the guests towards the staff.

Was this review helpful? Yes 1
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hi, buxton2006 It was our absolute pleasure making your vacation a memorable experience.Thank you for your preference, we look forward to welcome you back again at this your special place at Riviera Maya. Cordially, René Malacara Coss General Manager Hard Rock Hotel Riviera Maya More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(30)
  • Very nice(20)
  • Mayan coffee(14)
  • Great time(14)
  • El Greco(13)
  • Italian restaurant(12)
  • Martini bar(9)
  • Romantic dinner(8)
  • Playa del(7)
  • Riviera Maya(6)

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#10 Luxury Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#11 Top resorts Hotel in Puerto Aventuras
#11 Romantic Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras

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Two-Bedroom Presidential Suite (60)

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