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Heaven at the Hard Rock Hotel Riviera Maya

Hotel website
Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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35% OFF YOUR STAY
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,914 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

My boyfriend and I visited Heaven at the Hard Rock Hotel in Riviera Maya for a wedding, I was a bridesmaid. What a wonderful time we had! The food is great especially breakfast at the Italian restaurant which was a buffet of breakfast foods made freshly in addition unlimited mimosas which were made PERFECTLY! My friend had a child so... More 

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Ohio
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hard Rock was the perfect selection for my family. I wondered what the best place would be for my wife and I to relax, but needed entertainment options for our 22, 19, and 18 year-olds. HRRM delivered in spades. We stayed on the Heaven side. The music throughout the resort ranged from 1960's to present day music. Never once pulled... More 

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4 of 5 stars Reviewed 3 days ago NEW via mobile

I've been to Mexico on numerous occasions, but Cancun was always the usual. Going to Riviera Maya was a much more relaxing getaway! The Hard Rock had excellent guest relations, and the restaurants were delicious. The only downside I saw out of the whole experience was the minimal beach access on the resort. Plenty of pool areas, but little sand... More 

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René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear BeachyGirl1988, Thank you very much for your comments; I'm so glad to hear that you had had a blast and felt the true rock star life style. Regarding to the beach area allow me to mention this is a worldwide wonder named cove and there are very few where you actually can snorkeling in it as if you were... More 

Hellertown, Pennsylvania, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just returned from a week at the Heaven side of HRRM, it was my husband and I and my son and his friend celebrating his high school graduation! We absolutely loved this place and they upgraded my husband and I to a sky terrace room which was a pleasant surprise, the rooms are clean and spacious!! There are many... More 

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I are members, we love this resort the people, the amenities, the activities pool (never a dull moment). However this time we stayed in building one. We soon discovered a very moldy smell when the AC turned on, in other words it seemed to be mold in the air ducts. My wife became ill, they moved us... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I don't know where to start! This was a much needed holiday and I chose the Hard Rock because of the brand. I knew it would be fun and it didn't disappoint!! We stayed at Heaven (adults only) and this was a good decision. No screaming children running around and adult only themed entertainment! The restaurants were nice with Zen... More 

Was this review helpful? Yes 1
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Bellsie11, Wow! What an amazing review, it is so encouraging to hear your comments regarding your experience at our resort. Nothing rocks our world more than hearing that you enjoyed every moment of your vacation and will return in a heartbeat to enjoy the stupendous service from Guillermo by the pool. Thank you too for spotlight the names of... More 

Fairfield, California
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The reviews I read prior to booking this vacation must have been from people who don't travel often and don't care for a true Hard Rock experience. If you are a fan of the official Hard Rock Cafe International brand, then this hotel might not be for you. It is not an originally built Hard Rock Hotel. It has been... More 

Was this review helpful? Yes
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings skyrat1977, Thank you very much for your review, we appreciate and thank you for your feedback, it is through our guests comments that we know how we are doing in terms of service and customer satisfaction.in regards of the food at our restaurants your comments been shared with our executive chef and F&B manager to ensure an exceptional culinary... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I don't know where to start! This was a much needed holiday and I chose the Hard Rock because of the brand. I knew it would be fun and it didn't disappoint!! We stayed at Heaven (adults only) and this was a good decision. No screaming children running around and adult only themed entertainment! The restaurants were nice with Zen... More 

Was this review helpful? Yes 1
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Bellsie11, Wow! What an amazing review, it is so encouraging to hear your comments regarding your experience at our resort. Nothing rocks our world more than hearing that you enjoyed every moment of your vacation and will return in a heartbeat to enjoy the stupendous service from Guillermo by the pool. Thank you too for spotlight the names of... More 

pa
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Just came back from a week at HRRM. What a great time. Some of the things that made it so great were the restaurants and the wonderful food they prepare. The wait staff everywhere that is so friendly and attentive to details. The pool bar people who work so hard in the hot sun to make sure we had the... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Boise, Idaho
1 review
5 of 5 stars Reviewed 1 week ago

This was our first family trip that we all could go on together and it was great! We stayed on the Heaven side and had Eddie and Tomas for our Butlers for the week they are the best, we had a party of 9, and 4 rooms, these two were fantastic, made all of our reservations at the pool and... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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