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Heaven at the Hard Rock Hotel Riviera Maya

4.5 of 5 Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,778 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sedona, Arizona
2 reviews
4 of 5 stars NEW

Actually we just arrived at the hotel 2 hours ago. As a member, they should have checked us in in a separate area, but the staff there left at 5:30.So we checked in like any one in a line, no greetings, no arrival drink. Then our room was not ready. We went to eat and came back, and it is... More 

Was this review helpful? Yes 1
Kamloops, Canada
Contributor
16 reviews 16 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great stay at Hard Rock Heaven! The grounds were very well kept. I had my reservations about doing an all Inclusive because the food was terrible at another place we stayed at But I have to say this hotel had excellent food and great service. It was like eating at gourmet restaurants every night. The drinks were... More 

Was this review helpful? Yes 3
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Gail S, Thank you so much for the great review. We are beyond thrilled to see we achieved our goal by creating an authentic Rock Star experience for you at Hard Rock Hotel Riviera Maya. It’s wonderful listening that you loved every aspect of your stay here from modern luxurious rooms, delicious food and drinks overall the fantastic swim... More 

Calgary, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very large and has a lot of places to get away from the crowds . The pools are beautiful and the service at the pool bars are second to none. The food quality is good and the Heavens Bar is super fun

Was this review helpful? Yes 1
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings JeffBoulter, Thank you for sharing your travel experience with us. I am very pleased to hear that you had a fabulous vacation and found our resort beautiful, at the Hard Rock only the best of the best for our Rockstars and we are glad that you were enjoyed yourselves, we hope we can make of your next visit a... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

First off our travel was delayed and after contacting the hotel they were absolutely no help. We contacted the front desk and no one would help us. All we heard was contact your travel agent. Well we did that and they could not get a hold of reservations. REALLY BAD CUSTOMER SERVICE AT THE FRONT DESK!. To name someone isreal!... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Contributor
19 reviews 19 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Best vacation by far..excellent service, staff, food! Gorgeous resort. Definitely going back. Eduardo and Aldo were the most entertaining bartenders ....5 star all the way! The resort credit promotion was a great idea and should continue be part of the packages. Having free WiFi in the resort was fabulous as well as Free calling. This place made everyone feel V.I.P.... More 

Was this review helpful? Yes 1
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Happy53449, Thank you very much for your very thrilling review! Happy people always spread happiness every where they go and we had the privilege of to host you on you Rockstar getaway. Looking forward to greet you on future holidays here at you favorite stage. Keep on rocking! René Malacara Coss Gerente General Hard Rock Hotel Riviera Maya Heaven. More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Fabulous resort. Fantastic warm welcome. Great facilitities from the beach, bars pools restaurants. In particular Santiago and Alberto in the beach bar and Eduardo and Aldo in the Zen 2 Go Bar. Fabulous cocktails! Would definitely come again! Allan and Lesley from Sheffield England

Was this review helpful? Yes 2
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings Lesley L, I would like to thank you for your awesome review, and I can see you enjoyed our Rock n' roll style, also good to know you had an excellent stay, once again thanks for recommend us, we cannot wait to greet you back here at Hard Rock Hotel Riviera Maya. Indulge your inner rocker! René Malacara Coss... More 

Dallas, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently returned from an amazing trip to Heaven, January 17th-24th at the Hard Rock Hotel Riviera Maya. We have stayed here several times before, going all the way back to 2002 when this property was the Aventura Spa Palace; it was always our favorite location, and was during our initial visit was the resort that convinced us to purchase... More 

Was this review helpful? Yes 12
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings Cancunagogo, Thank you for your very sweet and detailed review, is my pleasure to know you´re members and raving fans of Hard Rock Hotel Riviera Maya, I find your review very noteworthy, you were totaly focused on to mention as many staff members who meant on your vacation! Wow! also I want to specially thank you for of your... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent the week of January 24th to the 31st at the Hard Rock Riviera Maya and can't wait til we can go back.From the moment we were greeted by our driver Carlos in a nice SUV for our private transportation to the resort we were made to feel like Rock Stars.Upon arrival to the resort we were met by our... More 

Was this review helpful? Yes 2
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Gretings Denise G, Thank you for coming back to the Hard Rock Hotel Vallarta and for taking a moment to share this incredible feedback about our hotel and service. It is great for us to hear that you had a spectacular time and loved every moment of your stay with us. We are very excited to know that you will... More 

Fort Smith, Arkansas, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I just got back from the HR Riviera Maya, having stayed there from January 15 - 22. If you have read any of my other reviews on hotels and resorts from around the world, I will always tell you the good and bad. First the bad. I am a member of the Legendary group that has an arrangement with the... More 

Was this review helpful? Yes 6
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings Kyle P, Thank you!! This is a very gratifying review, especially the mention of the amazing staff, is a real pleasure to know that we has met the goal, do what you love and love what you do, it is the key, and is great to know that you will be back soon, here at Hard Rock Hotel Riviera... More 

Tulum
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 21, 2015 via mobile

I went here with my boyfriend and we were thrilled. The service was great and we were nervous about the food since but we managed to go to every restaurant on site both sides and it was delicious! The room we stayed in had the rooftop terrace with jacuzzi and it was beyond incredible! We absolutely loved this all inclusive... More 

Was this review helpful? Yes 4
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Jodi B, Thank you for the awesome review! It’s always a pleasure to hear that you had a great time and will continue visiting us. We hope we can welcome you soon here at the Hard Rock Hotel Riviera Maya Heaven. Rock on! René Malacara Coss General Manager Hard Rock Hotel Riviera Maya More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(30)
  • Very nice(20)
  • Great time(14)
  • Mayan coffee(14)
  • El Greco(13)
  • Italian restaurant(12)
  • Martini bar(9)
  • Romantic dinner(8)
  • Playa del(7)
  • Riviera Maya(6)

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#10 Luxury Hotel in Puerto Aventuras
#11 Top resorts Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#11 Romantic Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras

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