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Heaven at the Hard Rock Hotel Riviera Maya

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Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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1 room 1 guest
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Heaven at the Hard Rock Hotel Riviera Maya
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3,995 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Went for my bachelorette party with the girls. All in all we had a great vacation. Pool was big and clean, swim up bar was attentive, poolside drink service was outstanding! the entertainment staff was fun, energetic, friendly and welcoming. They were a lot of fun every day and great music and games around the pool. Snorkeling in the lagoon... More 

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Pennsylvania USA
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our group of 30 visited this resort on the Heaven side at the beginning of August for 5 days. The staff did a very nice job with the gorgeous seaside wedding ceremony, food and lighting. Although there is not an ocean beach, the lagoons suffice and the easy snorkeling was quite good in the lagoons. I was a solo traveler... More 

Was this review helpful? Yes 1
South Mills, North Carolina, United States
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

There was a group of sixteen of us. Many in our group were sick on and off during the week with an intestinal bug with two being confined to the bed for two straight days. Do not feel this had anything to do with food and drinks at the resort but perhaps a worker or another guest had the highly... More 

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Ada, Michigan
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I went for a work trip all expenses paid. The grounds are beautiful and well kept and the restaurants were great. We stayed on the heaven side, adults only, and it didn't seem very busy. The Mexican restaurant retried was the best. Very authentic for a chain hotel. The downside was there was no beach. They were... More 

Was this review helpful? Yes 1
Syracuse, New York
1 review
5 of 5 stars Reviewed 1 week ago

Everyday when my partner and I pass through the Heaven Lobby we are always greeted by 3 lovely ladies, Rosy, Martha, and Marcela. All three of them take a genuine interest in how our day is going, what we have done, what we will be doing, and if there is anything that they can do to help make our stay... More 

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Fairfax, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

I spent a week here with my girlfriend. We stayed on the adults only Heaven side. To start, the staff was extremely friendly at all times and were always willing to help us have an incredible stay. The resort is well maintained and the atmosphere really fits the "hard rock" brand. While we were there we were able to take... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Cincinnati, Ohio
1 review
4 of 5 stars Reviewed 1 week ago

What originally started as just dinner with new friends, turned into an awesome dining experience! Jorge the manager greeted us welcoming us to the restaurant and introduced us to the chef, Lucio, who would be preparing our dinner. Lucio and Gaspar were our waiters for the evening and they were always checking on us and getting us whatever we needed.... More 

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Dearborn, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

My husband and I were given a gift from our daughter and son-in-law to share in their membership at the Hard Rock all-inclusives for our 30th wedding anniversary. We chose the Riviera Maya because of its proximity to Mayan ruins. The resort is big and little overwhelming for the first day - but after that we had the lay of... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Detroit, Michigan
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

At first, they placed us in a room that had a blocked view of the ocean, but they quickly got that squared away. The room was HUGE and beautiful. Sunrise every morning through our window. There were so many restaurants on site that we chose a different place to eat each night and the food was awesome! Also, we could... More 

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Saint Louis, Missouri
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay on the Heaven side of the resort. I believe it is much better than staying on the Hacienda side. We were very happy it was all adult..... We had a lot of fun despite a few problems that we encountered!!! The food is really good at Toro and Ciao. La Petit Cochon was always packed so... More 

Was this review helpful? Yes 3
Rodrigo D, Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings LaDonna H, I appreciate and thank you for your feedback, it is through our guests comments that we know how we are doing in terms of customer satisfaction. I'm passing your comments to ensure an exceptional experience for every guest. We can make the necessary changes to make it perfect for your next visit. Thank you for your kind... More 

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Two-Bedroom Presidential Suite (60)

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