We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Heaven at the Hard Rock Hotel Riviera Maya

4.5 of 5 Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Click for phone number
Hotel website
Hotel deals
Special Price
40% OFF + $1800 CREDIT
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Heaven at the Hard Rock Hotel Riviera Maya
Professional photos View all
Browse nearby
Heaven at the Hard Rock Hotel Riviera Maya
Write a Review

3,734 reviews from our community

Traveler rating
    2,172
    866
    304
    224
    168
See reviews for
218
1,722
11
87
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (524)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (3734)
  • Mar-May only
    (1141)
  • Jun-Aug only
    (891)
  • Sep-Nov only
    (678)
  • Dec-Feb only
    (1024)
All months
Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I spent our 30th anniversary at the Hard Rock Rivera Maya / Heaven (Adults only) side and had a great experience. Below is a quick recap for those looking for details. For quick reference, we live in the Midwest (USA), are in early 50’s (very young at heart), and have stayed at several all-inclusive resorts over past... More

Was this review helpful? Yes 2
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Zen: excellent-best show and cook we have ever had at a hibachi grill Toro: Filet mignon cooked excellent but I prefer a thicker slice, this one was only about 1/2 inch, the poblano crème soup was awesome. Ciao: Florentine steak is good, but very rich. Mushroom ravioli very good. Tiramisu excellent. Must end with the Mayan Coffee. Frida: Recommend chicken... More

Was this review helpful? Yes
Columbus, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Specifically: We are long time Palace Premier and Legendary members. Rude Legendary representative, Had to prove that our booking was for Heaven instead of Hacienda, 4 1/2 hours to get our room, 3 nights of being attacked by mosquitos in our room, dirty room that was supposed to have taken over 2 hours to clean while we waited, breakfast food... More

Was this review helpful? Yes
NoDak
Contributor
11 reviews 11 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our stay was when it was the Adventure Spa palace! Great resort! Super good food! No beach really that was the only downside, spent most time by the pool! We had resort credits and used it at the spa, services were great! Also had a lobster dinner on the beach and swam with dolphins! Would like to come back to... More

Was this review helpful? Yes 1
Fort Pierce, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a wonderful 10 days at the Hard Rock, We had great service from Edwin Teozol at breakfast and lunch in Ciao. Pamela Escalante Santoyo at Freida for dinner. Leide at Zen and Johnny Perez at Toro, Abimeil at Ipanema. Eduardo and Efeim at Zen to go, for the best drinks in the afternoon and evening, Ask Eduardo to show... More

Was this review helpful? Yes
Richmond, Texas, United States
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

My husband and our friends are staying here now and we have had an overall good experience. Let's start with the great relaxing massage I received from Maria Antonia A on Monday. She is by far the BEST female masseuse I have ever had! Todsyni had my 25 minute massage and got Guerrero and he was out of this world!!!... More

Was this review helpful? Yes
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear KaraAnn W, Thank you for sharing your opinion with us through this channel. On behalf of Hard Rock Hotel Riviera Maya, we apologize for any inconvenience you encountered during your stay. We are driven by our guests’ satisfaction and we strive to deliver the Rock Star service that sets us apart. Rest assured that we have taken proper action... More

Columbus, Indiana
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We went to HrrmHeaven on9/9/2014thru 9/18/2014. Check in was fine except we wanted a room with ocean view with a hammock 2nd floor close to cross current pool.. This we did not get The new hot tubs ihe rooms are small one person hot tubs .Not too romantic. We were told the next day after check in we could switch... More

Was this review helpful? Yes 2
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Esteemed Steven D, We appreciate your feedback and I assure you it won’t be taken lightly. On behalf of Hard Rock Hotel Riviera Maya, please accept our apologies for any inconvenience you encountered during your stay, we are working relentlessly to improve every aspect that requires attention. We are certain that our efforts will improve the Rock Star service we... More

vancouver
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 10, 2014

So here it is! We just got back from there 2 days ago. The resort , lobby and spa were very beautiful. The room was just ok. The food was absolutely awful. My husband and I only ate at the resort . We were sick for the last 4 days of our stay. We talked to front desk staff they... More

Was this review helpful? Yes 7
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear crystalblue999, Your opinion is appreciated, thank you for sharing your experience with us. On behalf of Hard Rock Hotel Riviera Maya, we offer you our most sincere apologies for have fallen short to your expectations. We value our guests’ feedback as we are driven by your satisfaction and we strive to reach with the Rock Star service that sets... More

Atlanta, Georgia
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 7, 2014

I really love this place, 7 different restaurants, lots of pools, tons of booze, jacuzzi next to your bed, all rooms face the oceans, 2 night clubs, and 5 other palaces to eat at as well. The spa is amazing with a one hour pre-spa check-in of teas and different showers at different temps. The only downfall I feel was... More

Was this review helpful? Yes 1
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Appreciated Dack P, Thank you very much for your great review, is a huge pleasure to read your fantastic comments about our resort, since your last visit our cove area went thru a very ambitious enhancement, the beach areas are inside of the coves and these are segmented in 2 sides, you can walk a few hundred feet on the... More

Brusly, Louisiana
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 11, 2014

My husband went on our honeymoon here and we enjoyed every minute of it! We missed the bus to the resort bc we got stopped by some shady characters in the airport, but we got a cab and it was all good! We selected concierge level and we were given points to spend on massages and bottles of wine with... More

Was this review helpful? Yes 5
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear islandtigers, Thanks for your sweet review! I am so pleased to hear that you had a great time at our resort. I appreciate you shared your honeymoon experience with us, also I would like to thank you for the feedback about the spa and activities booking, and all the kind remarks, looking forward to greet you soon on your... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Heaven at the Hard Rock Hotel Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Room service(30)
  • Very nice(20)
  • Great time(14)
  • Mayan coffee(14)
  • El Greco(13)
  • Italian restaurant(12)
  • Martini bar(9)
  • Romantic dinner(8)
  • Playa del(7)
  • Riviera Maya(6)

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Orbitz, Hotels.com, Amex and Cheap Tickets so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico

3,971 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3600)
Viewed
Pool/beach area (763)
Viewed
Hotel & grounds (792)
Viewed
Dining (178)
Viewed
1:56
Videos (10)
Viewed
Bathroom (30)
Viewed
Room/suite (361)
Viewed
View from room (173)
Viewed
Family/play areas (8)
Viewed
Business center/function rooms (43)
Viewed
Other (1242)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (354)
Viewed
Amenities (84)
Viewed
Beach (28)
Viewed
Concierge Level Ocean View Room (26)
Viewed
Covered Pool (8)
Viewed
Pool (35)
Viewed
Restaurants and Bars (29)
Viewed
Second Pool (6)
Viewed
The Hotel (78)
Viewed
Two-Bedroom Presidential Suite (60)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Hotel & grounds (1)
Viewed
Other (17)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay