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Heaven at the Hard Rock Hotel Riviera Maya

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Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,810 reviews from our community

Traveler rating
    2,213
    886
    315
    226
    170
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225
1,765
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90
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (546)
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Goderich
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Just got back from my 4 th stay at hard rock. I can not say one bad thing about this resort. The rooms are fun and stylish. The food is impeccable. The pools, beach and grounds are beautiful. I have been a travel agent for 15 years and this place is outstanding in all aspects! The entertainment is the BEST... More 

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Cranston
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 4 days ago NEW

This place was beautiful! The rooms were fabulous, the pool was big, the bars and restaurants were all different and exciting. There was lots to do everyday. An awesome nightclub and a cute family area on the other side of the ressort. Luis Cardova and Mario Agustin are the best! They went above and beyond and different occasions to accommodate... More 

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Menomonee Falls, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My husband and I were finally able to go on a belated honeymoon and our travel agent suggested the Hard Rock in Riviera Maya. We stayed for one week from April 15 through 22. Upon arrival we were happy with the service, check in was fast and the worker who brought us to our rooms filled us in on upcoming... More 

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Fredericksburg, VA
Contributor
11 reviews 11 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First...... to each his/her own. We stayed at HR Punta Cana back in August and thoroughly enjoyed it thus after a 9 day stay here (mid April), it was rather a let down. A nice quiet resort if you are simply looking for some R&R but outside laying in the sun and endulging in the fine restaurants - well, nothing... More 

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St. Louis
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I traveled to Hard Rock Hotel Riviera Maya from April 18 through April 25 with my husband. I am a travel agent and had sold Hard Rock in the past, but was hoping that with Riviera Maya's adults only option, I would find a place that brought the party for my younger clients. Let me tell you, it did not... More 

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Newport News, Virginia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW

The resort was good, a little large for my liking. People were GREAT!!! The wait staff and bartenders were very accommodating - always looking to help and to make the time more enjoyable. Pool parties were the best with lots of games that all could participate in. My negative was the "corporate" atmosphere. They give you these "resort points" which... More 

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Charlotte, North Carolina
Top Contributor
72 reviews 72 reviews
43 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 1 week ago

We are Palace Premier members and have stayed at nearly all the palaces, including the old Aventura Spa Palace three times before it became this Hard Rock. Pros & Cons: Pros: Lovely facility with wonderful landscaping and beautiful ocean views Good service and attitude Good food in general, with the French and Zen restaurants as highlights Family-oriented Hacienda (south) side... More 

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Appleton, Wisconsin
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Sitting here on the last day of our 7 day vacation. April 15 thru 22. Heaven building 3. Palace Premier and Legendary members. We stay often at all inclusives and this resort has the best food by far. Excellent service as well. And finally, excellent WiFi. Lacking are beach chairs in shaded areas both by the pool and lagoons. The... More 

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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Pretty amazing place but you can tell they are a new hotel and are still figuring things out. Our check in was smooth but just about everybody we spoke to had bad stories about wrong rooms or long waits. The Resort Credits were a great idea to get us to try new things but were complicated by the fact that... More 

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Rubicon, Wisconsin
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My husband and I went on a free vacation to the Hard Rock that I earned as Jamberry Nails consultant. The staff was very eager to help us at any time. The resort is gorgeous with fun pools to play in all day. My friend and I encountered a staff member who went out of his way to help us,... More 

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Hotel Review Summarization

What travelers say

  • Room service(24)
  • Very nice(16)
  • Great time(12)
  • Italian restaurant(12)
  • Mayan coffee(12)
  • El Greco(10)
  • Martini bar(9)
  • Romantic dinner(6)
  • Hot stone massage(5)
  • Staff member(4)
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Beach (28)
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Concierge Level Ocean View Room (26)
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Covered Pool (8)
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Pool (35)
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Restaurants and Bars (29)
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Second Pool (6)
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The Hotel (78)
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Two-Bedroom Presidential Suite (60)

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Other (7)
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