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Heaven at the Hard Rock Hotel Riviera Maya

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Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,947 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bellaire, Texas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Hard Rock Hotel Riviera Maya has two sides: an all ages side called "Hacienda" and an adults only side called "Heaven". We stayed on the Heaven side as this was a trip without the kids. Fist off, we have stayed at adults-only resorts before (Excellence and Secrets) that are 100% adults-only, and I wondered if Heaven truly would be... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Awesome food, staff and truly treated like a rock star. They could not do enough for you, no request ignored from the second you walked in till you leave. Something for everyone families, couples, singles. Food was great all over. Even everyday buffets for lunch and breakfast never had the same thing. The special resturants were delicious and very professionally... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Superb resort by hard rock. Everything beautiful from the first foot we walked in. Nice poll to relax with excellent music and animation staff. Food also top quality comparing to other resorts in riviera maya. And then the staff: big thank you to all but mainly to Lizzy Pavon , Mabel Carrasco and Iris Arroyo in their respective job aeras.... More 

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Glendale, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just got back from a destination wedding one of our selfish couple friends decided to throw for theirSelves. Flew in on Thursday to Cancun. Was instructed by the wedding planner to locate a specific "transfer" company. In the rest of the world these are called shuttles but hey, when in Montpelier. Found the dudes and the van and the bar... More 

Was this review helpful? Yes 7
Richardson, Texas
Level Contributor
93 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 1 week ago

If you're looking for a nice peaceful, relaxing vacation at the pool or the ocean this is NOT the place for you. If you're looking for over-crowded pools, loud music, loud DJ's or "game hosts", a lousy "beach", foam parties, twerking and pole dancing at pool-side than this is the place for you. This entire place is an assault on... More 

Was this review helpful? Yes 3
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear AFL95, I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for have fallen short to your expectations. We would like to change your perception of our service as it is our main goal... More 

Oceanside, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently visited the Hard Rock Hotel in Riviera Maya for a friends wedding. Upon arrival the hotel was beautiful and the staff incredibly friendly. We stayed in the Heaven side which was adults only but had dinner at the Hacienda side. Both were beautiful, but I was very happy to be staying at the adults only side as the... More 

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Bartlett, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived at the Hard Rock on 16 July just before noon. The hotel is comprised of two sections Hacienda (family friendly) Heaven - adults only. Our king bedded room in building one on the first floor was ready. The room was equipped w/a mini fridge stocked with soda, bottled water, two types of beer, XX and a light beer,... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Plainfield, Indiana
1 review
5 of 5 stars Reviewed 1 week ago

7/12/15-7/19/15 We will definately we visiting Hard Rock again! It was a great honeymoon, and we couldn't have asked for anything more. Our room was ready as soon as we arrived, which was great. The room was cool and refreshing. Room service came everyday to change the sheets and switch out the towels. When we arrived we were starving so... More 

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Austin, Texas
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Great resort with excellent staff. As we did not have our children with us, we stayed on the Heaven side, but visited the restaurants in the Hacienda side also. All of the staff are more than happy to help make your stay special and go out of their way for special requests. While not required, it is impossible not to... More 

Was this review helpful? Yes 4
Singapore, Singapore
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked the Friday morning 17th and got the last room available for two nights stay. I checked in at four am the Saturday morning and was treated well. It was an all in package deal. I have no complaints at all about the outlets the entertainment and the accommodation. I mean what can you expect for hastily arranged weekender...?... More 

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