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Heaven at the Hard Rock Hotel Riviera Maya

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Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,943 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Superb resort by hard rock. Everything beautiful from the first foot we walked in. Nice poll to relax with excellent music and animation staff. Food also top quality comparing to other resorts in riviera maya. And then the staff: big thank you to all but mainly to Lizzy Pavon , Mabel Carrasco and Iris Arroyo in their respective job aeras.... More 

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Glendale, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just got back from a destination wedding one of our selfish couple friends decided to throw for theirSelves. Flew in on Thursday to Cancun. Was instructed by the wedding planner to locate a specific "transfer" company. In the rest of the world these are called shuttles but hey, when in Montpelier. Found the dudes and the van and the bar... More 

Was this review helpful? Yes 5
Richardson, Texas
Level Contributor
93 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 1 week ago

If you're looking for a nice peaceful, relaxing vacation at the pool or the ocean this is NOT the place for you. If you're looking for over-crowded pools, loud music, loud DJ's or "game hosts", a lousy "beach", foam parties, twerking and pole dancing at pool-side than this is the place for you. This entire place is an assault on... More 

Was this review helpful? Yes 3
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear AFL95, I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for have fallen short to your expectations. We would like to change your perception of our service as it is our main goal... More 

Oceanside, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently visited the Hard Rock Hotel in Riviera Maya for a friends wedding. Upon arrival the hotel was beautiful and the staff incredibly friendly. We stayed in the Heaven side which was adults only but had dinner at the Hacienda side. Both were beautiful, but I was very happy to be staying at the adults only side as the... More 

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Bartlett, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived at the Hard Rock on 16 July just before noon. The hotel is comprised of two sections Hacienda (family friendly) Heaven - adults only. Our king bedded room in building one on the first floor was ready. The room was equipped w/a mini fridge stocked with soda, bottled water, two types of beer, XX and a light beer,... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Plainfield, Indiana
1 review
5 of 5 stars Reviewed 1 week ago

7/12/15-7/19/15 We will definately we visiting Hard Rock again! It was a great honeymoon, and we couldn't have asked for anything more. Our room was ready as soon as we arrived, which was great. The room was cool and refreshing. Room service came everyday to change the sheets and switch out the towels. When we arrived we were starving so... More 

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Austin, Texas
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Great resort with excellent staff. As we did not have our children with us, we stayed on the Heaven side, but visited the restaurants in the Hacienda side also. All of the staff are more than happy to help make your stay special and go out of their way for special requests. While not required, it is impossible not to... More 

Was this review helpful? Yes 4
Singapore, Singapore
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked the Friday morning 17th and got the last room available for two nights stay. I checked in at four am the Saturday morning and was treated well. It was an all in package deal. I have no complaints at all about the outlets the entertainment and the accommodation. I mean what can you expect for hastily arranged weekender...?... More 

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Pomona, California
Level Contributor
94 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed 1 week ago

Summary: We've been to a number of All-inclusive resorts and this ranks as one of the best we have experienced. The resort grounds and rooms were new and very cool. Music was piped in everywhere. Service was exceptional. Food was pretty good with lots of different restaurants; some were standout but the buffet breakfasts and lunch were mediocre as was... More 

Was this review helpful? Yes 7
Level Contributor
75 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Eat at Caio, Toro, Mexicana Restaurants Avoid French, Zen too if you have good Hibachi where you live. Excursions do Spa days make sure that you book early also amazing was snorkeling speed boat I wouldn't bring my children if they're scared of speed or water duh! We also thought it was amazing to go to the Mayan ruins and... More 

Was this review helpful? Yes 1
René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hi dear yummie1, Thank you so much for take the time to share with us your recently stay, your comments are much valuated. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those... More 

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Two-Bedroom Presidential Suite (60)

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