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Heaven at the Hard Rock Hotel Riviera Maya

Hotel website
Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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35% OFF YOUR STAY
Best prices for: 1 room 1 guest
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,844 reviews from our community

Traveler rating
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    894
    318
    228
    170
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230
1,785
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Des Moines, Iowa
1 review
5 of 5 stars Reviewed today NEW

Awesome awesome place. First time out of the country. Had a blast. The staff was amazing. The bartenders made the best drinks. The only really complaint I have is the food was just average. I wish they had more of a variety of seafood. With that said the last meal I had there was a steak from Toro and it... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

The overall experience was amazing. What really made it for me was our pool server Marvin! He was always there when we needed something - a water, a snack, a drink (or 10), or even someone just to take a picture of our crazy family. The activities by the pool were always a blast and everyone was so accommodating!

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Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

just got back from 10 days at HRRH. I also surprised my wife with a vow renewal for our 20th anniversary. We have been going to this property for the past 10 years, Although this was the first time since changing from Palace. The average was the customer service from a bunch of the staff. We really noticed the change... More 

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Lusby, Maryland
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed at Hard Rock Riviera Maya Heaven for 8 days/7 nights and had an AMAZING time. Property was beautiful, food excellent - especially the new French Restaurant! The cool breeze off the water was lovely. Staff couldn't be more attentive or helpful and all were eager to make our stay special. Love traveling here in May for perfect weather. Great... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

just returned from Hard Rock Riviera Maya...Heaven side... The service was great... Especially three servers.. Ivan was a bartender at the Heaven poolbar.. He was so friendly and good at his job! Lucia was a server at the SunBar.. So friendly & beautiful.. So polite.. The real Rockstar was Guillermo, a server at the Heaven pool. He never forgot our... More 

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René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Appreciated Bigcskid, Thank you very much for your review, I can see you became a Hard Rock fan instantaneously, is a huge satisfaction for all of us at Hard Rock Hotel Riviera Maya to know that we have met your expectations above and beyond, thank you very much for mentioning Ivan, Lucia and Guillermo, Wow! sounds like you were pampered... More 

1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

My hubby and I stayed at HR in Punta Cana in 2014. We went to a presentation to purchase a weeks vacation at this "brand new luxury" HR in the Riviera Maya. We were told that it was going to be "exactly" like this one. The resort in Punta Cana was amazing. This one did not compare. Check in was... More 

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Brookfield, Wisconsin
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our family was sad to leave the Hard Rock at Rivera Maya after an awesome week. The food, service, activities and accommodations were amazing! Marvin was a fantastic server at the pool in Heavens. Martin was an awesome bartender. We had major problems with our room keys and Edgar was the go to man for help with that. We would... More 

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René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Greetings Rob F, Is great to hear that you have had such a good experience at Hard Rock Hotel Riviera Maya, thank you very much for the all the kind remarks and for mentioning Marvin, Martin and Edgar's great job, is always a pleasure for me to read about our staffers great performance, we hope you would like to be... More 

Monterrey, Mexico
1 review
5 of 5 stars Reviewed 5 days ago NEW

High quality food and refreshments for an all inclusive hotel! Can't wait to go back! I really liked breakfast at the Italian restaurant. And eating in the restaurant near the pool is great. They have a grat buffet and you can order grilled salmon, tuna, chicken or meat.

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René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Caty E, Thank you for the short & sweet review. We are happy to hear that you loved the culinary experience our executive chef has set up for you. We will pass on your words as same as to Luis and Manuel at the Eden bar; I know they will appreciate them. Thanks again for sharing your experience with... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed on the haven side from May 7th to May 12th, and it was a great time. We met so many great people! So many of the excellent team members who worked there the opening year were still there on our return! Mario at the pool bar is still excellent and knows how to keep His... More 

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Brookfield, Wisconsin
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at the Heaven section of the Hard Rock in Rivera Maya for a week in the beginning of May. Our entire family came so we had 4 rooms. Our kids each brought a guest. We were lucky enough to get our room upgraded to the Presidential suite which was wonderful. The service in all aspects of our stay... More 

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