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Heaven at the Hard Rock Hotel Riviera Maya

Hotel website
Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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35% OFF + $1,800 CREDIT
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Heaven at the Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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3,793 reviews from our community

Traveler rating
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    880
    314
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    170
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223
1,754
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89
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (539)
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Richmond, Indiana
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Subject: Hard Rock Hotel Cancun Location: Cancun, Yucatan Peninsula, Mexico, North America Title: Mostly Great ID#: 261084630 The lobby, pool lay-out, restaurants are wonderful. The check-in and out was time-consuming and slow. The room was beautiful, but there was a musty/moldy smell in the mattress or sheets. A maintenance man had to come up every night and -re mop the... More 

Was this review helpful? Yes 1
North Bay
Top Contributor
58 reviews 58 reviews
28 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We frequently vacation at Palace Resorts, this is our second stay at a Hard Rock since the split of the company. From arrival it proved it was indeed no longer a Palace. We were not directed to the member check in, no welcome drink, flower or refreshing facecloth that we have always received. We were travelling with friends who used... More 

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Alabama
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed March 13-20, 2015. The resort exceeded all of our expectations. We have been to many all inclusive resorts all over the Carribean but the Hard Rock Heaven is the ultimate resort. All the restaurants to include the ones at the Hacienda were great! I can't say one bad word about the resort. I'm sure I will leave someone... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This is the 3rd Hard Rock resort I have stayed and it was top notch. Fun for all ages Clean rooms friendly staff awesome pools and the best food! Resort credits were a added bonus. If you are looking for a family resort this is one great place to spend your time.

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Myrtle Beach
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

After a fabulous experience at the Hard Rock resort in Punta Cana, my husband and I were excited to try out the Hark Rock in Cancun, at the adult-only Heaven side. It pains me to say that it paled in comparison to Punta Cana. Here's my take on this resort: Pros: This resort has a nightclub that's open until 3... More 

Was this review helpful? Yes 2
Chicago, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

When we arrived we had to wait over 4 hours for our room. We went there for our honeymoon and they were notified ahead of time. We had to chase around to get the things that were suppose to come with the honeymoon.So the only thing we got was breakfast in our room. No cake or anything else. Very disappointing.... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I celebrated our 37th wedding anniversary at Hard Rock Riviera Maya Heaven and it was heavenly. The area around the coves is beautiful and wonderful to listen to the crash of the waves with places to sit by the shade or in the sun ,wonderful food beautiful suite wonderful people. Heaven is just for adults but we... More 

Was this review helpful? Yes 2
Norfolk, Virginia
Top Contributor
221 reviews 221 reviews
21 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have had a wonderful trip. We love the Hard Rock improvements. The staff have been great. Felipe at the current pool bar teaching us to make drinks. The truly hard working grounds crew for keeping everything beautiful such as removing seaweed before most guest get up. Attention to details. Just beautiful. Thank you.

Was this review helpful? Yes 1
Cambridgeshire, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

My wife and I came here for a major Birthday milestone. The staff were very friendly and helpful. The room was comfortable , convenient, and quiet in block 2 . The ameneties in the room were 5 star (tourist) as described ,and fulfilled expectations. The food was good quality , and we had a blast at the Zen restaurant (... More 

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René M, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear simarill, I am so glad to hear that you had a great time celebrating your recently birthday here in Mexico at Hard Rock Hotel Riviera Maya. Nothing rocks our world more than receiving these wonderful comments from satisfied guests like you. Thank you for highlighting the service of ZEN Restaurant and the Rock Spa where the staff were doing... More 

Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I must have caught Hard Rock on a bad week. Spent five nights at this all-inclusive. Of all the 10 all inclusives that I have stayed at this was the least desirable. When we checked in at 3pm the room was not ready. It was ready about 4:30. Others in our party of 20 people did not get into their... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Room service(27)
  • Very nice(18)
  • Mayan coffee(13)
  • El Greco(12)
  • Great time(12)
  • Italian restaurant(12)
  • Martini bar(9)
  • Romantic dinner(7)
  • Riviera Maya(6)
  • Hot stone massage(5)
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Two-Bedroom Presidential Suite (60)

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