We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 15 Puerto Aventuras hotels »

Aventura Spa Palace

4.0 of 5
Km 72, Carretera Cancun-Chetumal | Riviera Maya, Puerto Aventuras 77710, Mexico
Hotel amenities
Aventura Spa Palace
Professional photos
2,829 traveler photos
Ranked #3 of 15 hotels in Puerto Aventuras
4.5 of 5 stars 2776 Reviews
Travelers' Choice award winner Travelers' Choice® 2011 Winner
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

2,776 reviews from our community

What travelers say about this hotel
  • “Room service” (62)
  • “Playa del” (48)
  • “Very good” (32)
  • “Great time” (26)
  • “Mayan coffee” (22)
  • “El Greco” (21)
  • “Mexican restaurant” (19)
  • “Ocean views” (16)
  • “Would highly recommend” (12)
  • “Riviera Maya” (5)
Traveler rating
    1,725
    607
    190
    153
    101
Only show reviews for Family (111) | Couples (1,126) | Business (62)
Date Rating
2 reviews
7 helpful votes 7 helpful votes
“Paradise”
5 of 5 stars Reviewed May 27, 2012 NEW via mobile
1
person found this review helpful

Hubby and I went for our25th anniversary and were treated like royalty! We luv Aventura so much we are going back the end of May with our son for his birthday the food is excellent and we love the spa but most of all is the service. Jose Perez Leal at lobby bar and Eduardo Velasco, Angela moo poot and... More

Was this review helpful? Yes
Fort McMurray, Canada
1 review
2 helpful votes 2 helpful votes
“Travellers Beware”
1 of 5 stars Reviewed May 27, 2012 NEW
1
person found this review helpful

My husband and I went to have a relaxing week at the resort. First few days went good.. After that we ended up being robbed. We had a safe in the room and kept all our valuables in the safe. Turns out someone with a swipe card (employee) went into our room and they broke into our safe and stole... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Aventura Spa Palace, responded to this review
May 28, 2012

We have completed our internal procedure in this case and have been unable to find evidence of theft as you allege. Likewise, we would like to mention that our Resort, operates under strict property lock down procedures, by which all staff members, including management, go through an extensive screening process making it impossible for someone to remove property from the... More

Oshkosh, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“ABSOLUTELY PERFECT!!!”
5 of 5 stars Reviewed May 26, 2012 NEW

I'm not sure if words can even express the most wonderful experience we had at Aventura Spa Palace.... it was absolutely perfect!!! All of the staff were extremely friendly, helpful and accommodating. I have never been treated so well at a resort, as I had been treated here.... even the gentlemen cutting the grass would stop to wave and say... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Aventura Spa Palace, responded to this review
May 28, 2012

We are thrilled to know that you had a wonderful experience and that you felt the warmness that characterizes our staff at Aventura Palace. It is great that you liked our food options. Thank you for choosing Aventura Palace and for your kind remarks about Karime. She will be very happy to know that she made this occasion extra special.... More

Vineland, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Adventura Spa Palace”
5 of 5 stars Reviewed May 26, 2012 NEW
1
person found this review helpful

We recently spent an amazing week at the Adventura Spa for adults only. The rooms are clean and extremly comfortable. The, service, in my opinion, is second to none. The staff cannot do enough to please all guests. All staff members are always cheerful, courteous and pleasant. The SPA services received (full body message, manicue, pedicure) were all AMAZING! We... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Aventura Spa Palace, responded to this review
May 28, 2012

Thank you for sharing your review about the “amazing week” you experienced at Aventura Palace. We are glad to know that our staff went off their way to make your stay wonderful. It is great to know that you enjoyed the Spa services and the night entertainment. We offer our most sincere apologies if you felt you were being pressured... More

Bow, New Hampshire
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
40 helpful votes 40 helpful votes
“Lovely but in transition”
4 of 5 stars Reviewed May 25, 2012 NEW

We spent 5 days at the Cove/Spa for our son's wedding in mid-May. The resort is large and occupancy was low (20% on Cove Side 45% on Spa Side), so access to loungers, restaurants, spa services and such was extremely good--no waiting at all, even for most spa services. We attended one show (Michael Jackson tribute) which was amazingly good--extremely... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Aventura Spa Palace, responded to this review
May 28, 2012

Thank you for sharing your review about your stay at our resort. It is great to hear that you enjoyed so much the Michael Jackson tribute show. We are happy to know that you received an exceptional service from our staff and that you loved our Spa. We are sorry to know that you experienced some difficulties with the booking... More

Lincoln Park, New Jersey
1 review
“'Angel' of my trip!”
5 of 5 stars Reviewed May 24, 2012

Resort and rooms are nice, staff is EXCELLENT. Everyone is very helpful & friendly. Spa is amazing, best I've seen, with very organized and professional staff. Salon is very accommodating, I've gone for my hair everyday during my stay and even my husband went for a cut. We went to Angel who is very talented and knowledgeable. If you don't... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Aventura Spa Palace, responded to this review
May 28, 2012

We are delighted to know that you qualify our staff as “excellent,” our main goal is to provide the best stay possible and we are glad to know that Angel provided you a wonderful experience with his talented work. We hope to welcome you back soon at Aventura Palace. Kind regards. More

Vancouver, Canada
1 review
“Great stay”
5 of 5 stars Reviewed May 23, 2012

An excellent getaway ! The adults only spa resort was everything we expected. The staff are fantastic and went above and beyond to make our stay special and memorable.

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Aventura Spa Palace, responded to this review
May 28, 2012

We love hearing that your stay at our resort was wonderful. It is great to know that our staff provided you with an unforgettable experience. We look forward for the opportunity to host you again at Aventura Palace. Best regards. More

Southampton, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Its not Palace Resort anymore.”
1 of 5 stars Reviewed May 21, 2012
2
people found this review helpful

I have a Palace Premiere membership and have always found the Palace resorts second to none. From what I was told from my last visit two brothers owned the resorts but have divided them up. Adventura, Cancun Palace, Vellarta, Dominican Rep. are owned by one brother now who is turning them into Hard Rock hotels. The service is not the... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Aventura Spa Palace, responded to this review
May 27, 2012

Thank you for taking the time to share with us your opinion about Aventura Palace. We distress to know your perception about our resort and we apologize for any inconvenience you may have experienced. Rest assured that we take all comments with the most importance, and based on such we take the necessary steps to improve our service and quality.... More

Luton, United Kingdom
1 review
2 helpful votes 2 helpful votes
“stayed one night, this not a place resort! review by a brit”
1 of 5 stars Reviewed May 21, 2012
2
people found this review helpful

From the moment I arrived myself and girlfriend knew this was not going to be hotel we expected or was promised, the lobby / checking looks dated, it took 40 minutes to finally get our room sorted and the staff had a very layed back approach. The room was ok with a sea view that cost us 480 dollars of... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Aventura Spa Palace, responded to this review
May 27, 2012

On behalf of Aventura Palace, I thank you for sharing your comments and observations with us. Allow me to inform you that we try our best to provide our guests with a fast and efficient check-in, and we are sorry that you experienced a slower than normal service. We regret to know that you did not enjoyed the atmosphere by... More

Richmond, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“wonderful time”
5 of 5 stars Reviewed May 21, 2012

Overall a wonderful experience at Aventura Spa. Had excellent service (unlike some other reviews?). Enjoyed the lagoon for great snorkeling, however if looking for a beach you may be disappointed. Spa services were great (facial & massage). Stayed in the upgraded presidential suite which was amazing. Food was good and Edgar, the wine expert, was wonderful. Did have an issue... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Aventura Spa Palace, responded to this review
May 24, 2012

We are delighted to know that you had a wonderful experience. Thank you for mentioning Edgar, we love hearing feedback when our staff members provide an excellent service. We are glad to know that you enjoyed your Spa treatments and the snorkeling experience at the lagoon. We hope to welcome you back soon at Aventura Palace. Kind regards. More

Travelers who viewed Aventura Spa Palace also viewed

The Royal Suites Yucatan by Palladium
The Royal Suites Yucatan by Palladium
4.5 of 5 stars 301 Reviews
Puerto Aventuras, Riviera Maya
Show Prices ABS:HotelCheckRates-d983682?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
4 of 5 stars 1,645 Reviews
Puerto Aventuras, Riviera Maya
Show Prices ABS:HotelCheckRates-d673129?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Aventura Cove Palace
Aventura Cove Palace
4 of 5 stars 168 Reviews
Puerto Aventuras, Riviera Maya
Show Prices ABS:HotelCheckRates-d1383489?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 15 hotels in Puerto Aventuras, ranked by popularity »

Been to Aventura Spa Palace? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Aventura Spa Palace

  • Aventura Hotel Palace
  • Aventura Palace
  • Aventura Hotel Puerto Aventuras
  • Mayan Riviera Palace
  • Aventura Spa
  • Adventure Spa Palace
  • Hotel Mayan Palace
  • Adventura Spa Palace
  • Aventura Palace Spa
Address: Km 72, Carretera Cancun-Chetumal | Riviera Maya, Puerto Aventuras 77710, Mexico
Price Range: PLN: $$$$

Owners: What's your side of the story?

If you own or manage Aventura Spa Palace, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing

Travelers also viewed...

  • The Royal Suites Yucatan by Palladium
    The Royal Suites Yucatan by Palladium
    4.5 of 5 stars 301 Reviews
    Show Prices ABS:HotelCheckRates-d983682?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewedAboveFold
    Puerto Aventuras, Riviera Maya
  • Barcelo Maya Palace Deluxe
    Barcelo Maya Palace Deluxe
    4 of 5 stars 1,645 Reviews
    Show Prices ABS:HotelCheckRates-d673129?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewedAboveFold
    Puerto Aventuras, Riviera Maya
  • Aventura Cove Palace
    Aventura Cove Palace
    4 of 5 stars 168 Reviews
    Show Prices ABS:HotelCheckRates-d1383489?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewedAboveFold
    Puerto Aventuras, Riviera Maya

Browse nearby

Hotels (15) | Restaurants (45) | Things to Do (31)
Aventura Spa Palace
Km 72, Carretera Cancun-Chetumal Riviera Maya
Puerto Aventuras 77710
Mexico
Get Directions
What's Nearby:
Click map pins for more information.
Sponsor:
Call now to book: 1-800-45-HOTEL from hotels.com

Explore Puerto Aventuras

Free Puerto Aventuras Guide

Get your quick guide to the top hotels, restaurants and things to do.
 
Download your guide now!
Get it now
In your room - taps of alcohol ;) Food at the Mediterranean dinner restaurant - Yummy seafood Fire show Fried Ice cream - Yummy desert - Must have
Aventura Spa Palace Photos (2,829 traveler photos)

Hotels around Puerto Aventuras

Explore the world
Hotels
Travel Destinations
Aventura Spa Palace
Show the lowest price for this hotel (from our partners)
Show Prices