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All 15 Puerto Aventuras hotels

Aventura Spa Palace

4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
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Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 3 weeks ago
BKGRWG Ontario
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3,728 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We are VIP members (which we have paid to be but you do not need a membership as there are better deals to go to Adventura out there)When we read the reviews before we went this past Feb. we were worried but things were okay.the changes are not great, The Heaven side with jacuzzi on the roof top was a... More

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Warwick, Rhode Island
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 13, 2014

I was booked to stay at this resort from 1/7/2014-1/14/2014. A little background first: I am a long standing Palace Premiere member who fell in love with the resort chain's quality and service while on a honeymoon in 2005. Since that time, I have vacationed at several of the resorts in Cancun, the Riveria Maya, Nuevo Vallarta and Punta Cana.... More

Was this review helpful? Yes 6
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 8, 2014

We are the member of this resort, not by choice, buy by being in the sales meeting for 8 hours, and tired. In the end, the fact that we like sun and people in Mexico helped--we will come back to this part of country any way, so why not. For us, membership is about prepaid for a few trips at... More

Was this review helpful? Yes 2
Playa del Carmen, Quintana Roo, Mexico
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed February 7, 2014

rooms had ants , staff was inconsiderate, air didn't work well in rooms, no air in main lobby management doesn't even attempt to satisfy old members. I would stay at one of the Iberostar places. this one is not worth the money. oh Did I say the food had bugs.. it does.

Was this review helpful? Yes 5
Millbrook, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 30, 2014

we went to adventura cove last year with two other couples, and they treated us amazing we were so happy with the service. The food was so good and you could not ask for better service.It was all of our anniversaries and they treated us unbelievably special. We got to our rooms there was champagne, chocolates and a cake they... More

Was this review helpful? Yes 4
Novi, Michigan
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 22, 2014

We had a wonderful visit to Aventura Spa last year (January 2013) and were eager to return so in September, we booked a stay for this January (2014) knowing that it was going to become a Hard Rock. We asked to be put on the spa side, which we were. (It's now called "Heaven".) The room was pretty much like... More

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1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 20, 2014

the hotel is not finished; staff were uninformed and rude; service was terrible; we left. We have been members of Palace Premier for many years; we bought into this Hard Rock membership based on that. This hotel was not at all like the Palace Premier hotels, and was really a horrible experience.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 11
Vancouver, Canada
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 19, 2014

This review has been long overdue. I stayed at this all inclusive resort with my wife during the Christmas Break in 2012. On Christmas Eve the zippers on our padlocked bags were ripped open and cash was stolen ($200). Upon telling security, they came into our room and checked all of our belongings including all furniture in the room to... More

Was this review helpful? Yes 6
Montreal, Canada
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 15, 2014

Worst experience ever, My husband and I booked last year for our honeymoon in the same hotel but was Aventura Palace. Amazing from stuff to food and tours. we had a good deal and we didn t have to pay for our tours. But this time was from jan 5th to 12th worst worst ever (only the stuff at the... More

Was this review helpful? Yes 7
Indianapolis, Indiana
2 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 14, 2014

In the beginning of November 2013 I booked a room at The Hard Rock Riviera Maya. My travel dates were to be 29 Mar - 5 Apr. 2014. Because of recent bad reviews about all the construction and how far behind they are I decided it would be best to cancel. I canceled 77 days in advance. I was still... More

Was this review helpful? Yes 13

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Hotel Summarization (Beta)

What travelers say

  • Room service(30)
  • Very nice(20)
  • Great time(14)
  • Mayan coffee(14)
  • El Greco(13)
  • Italian restaurant(12)
  • Martini bar(9)
  • Romantic dinner(8)
  • Playa del(7)
  • Riviera Maya(6)

Additional Information about Aventura Spa Palace

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#11 Business Hotel in Puerto Aventuras
#12 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Aventura Spa Palace 4*
Official Description (provided by the hotel):
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 
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Also Known As:
Aventura Hotel Palace
Aventura Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Aventura Spa
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya/Puerto Aventuras, Mexico

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