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Omni Puerto Aventuras Hotel Beach Resort

4.0 of 5 Km 269.5 Carretera Chetumal-Puerto Juarez, Puerto Aventuras 77750, Mexico
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Certificate of Excellence 2014
Omni Puerto Aventuras Hotel Beach Resort
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Omni Puerto Aventuras Hotel Beach Resort
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380 reviews from our community

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176
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Amsterdam, The Netherlands
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

Service: not great. Our 2nd time here, it has changed since 2013. Waited THIRTY MINUTES upon arrival to check in. No apologies, no recognition of the fact that an hour costs around $20 (w/0 taxes) per hour. Pools: oK. Bar pool: dirty. Beach: small and relatively clean Check-out was too slow, so we left, trusting the bill they handed us... More 

Was this review helpful? Yes 3
San Antonio, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We spend 5 days here at the Omni puerto aventuras and love it. Jorge and Angelica at the front desk are super friendly and help us with everything we need. The hotel is nice and clean. The rooms are wonderful. Ocean view with Hammac and jacuzzi. Love it.

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North Richland Hills, Texas, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel staff was friendly and helpful. The were ever-attentive to our needs. Most of the staff speak English, not all well, but we had little trouble communicating. The hotel is just steps from the beach. The beach is small, but pretty.

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I am pretty dissapointed with the hotel after reading the rave reviews. The 1-3 stars reviews are a more accurate reflection of this hotel especially if you are with young children. Let me start with the positive. The staffs were friendly and they were genuinely trying to be helpful. Eating the breakfast by the beach was great. The surrounding area... More 

Was this review helpful? Yes 2
Carmel, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2014

Quiet, peaceful hotel with a beautiful ocean view. The hammock on the balcony and the "magic box" for room service were the icing on the cake. Every one of the employees - especially Jorge Ramos at the front desk - greeted us daily and just couldn't be nicer or more accommodating. The food in the restaurant was very good, and... More 

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 20, 2014

Okay, here is the deal. This is a 4 star hotel and in order to make it a 5 star review it needed a few extra details to be covered. The rooms are great, spacious, big beds with all the amenities you expect from a 4 star. Beautiful bathrooms with great powerful showers. My room had a jacuzzi in the... More 

Was this review helpful? Yes 3
Lisle, Illinois, United States
1 review
5 of 5 stars Reviewed December 14, 2014

The Omni Puerto Aventuras was a wonderful, relaxing vacation. Jorge, at the reception desk, goes over and above with customer service as does Cecelia and Donetao and many others in the restaurant, making our dining experience most enjoyable and giving us some helpful tips on local attractions. The Omni did not have evening entertainment, so it was very quiet once... More 

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Puerto Aventuras, Mexico
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 11, 2014

Good location close to the marina , shops and restaurants .Easy access to Tulum , La Joya , Cenotes . Service excellent , rooms confortable , nice jacuzzi on the balcon . Beach very small . Noisy during the night ( compressors , fiesta inside the hotel until 1:30 am ) .

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
Iqaluit, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 7, 2014

A lovely retreat with everything you need to relax including freshwater pools, a swim-up bar and ocean lagoons, a hot tub on your balcony, a fitness centre, yoga class, a full service spa, excellent food and drink on premises and a staff who apparently live to make guests happy. On the endlessly beautiful Caribbean coast: swaying coconut palms, pink sugary... More 

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1 review
5 of 5 stars Reviewed December 6, 2014

So many little details like choice of pillow and the "magic box" that meals appear in. Giant shower with great water pressure. Wonderful tub on the patio. Nice seating area on patio and the view was wonderful. Great swim up bar and other amenities. Highly recommended.

Review collected in partnership with Omni Hotels & Resorts

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Additional Information about Omni Puerto Aventuras Hotel Beach Resort

Address: Km 269.5 Carretera Chetumal-Puerto Juarez, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Puerto Aventuras Hotel Beach Resort 4*
Number of rooms: 30
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Also Known As:
Omni Puerto Aventuras Hotel Beach Puerto Aventuras
Omni Hotel Puerto Aventuras
Puerto Aventuras Omni
Omni Puerto Aventuras Hotel Beach Resort Riviera Maya, Mexico
Hotel Style:
#2 Spa Hotel in Puerto Aventuras
#2 On the Beach Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 Family Hotel in Puerto Aventuras
#2 Romantic Hotel in Puerto Aventuras

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