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All 15 Puerto Aventuras hotels

Hard Rock Hotel Riviera Maya

4.0 of 5 Resort (All-Inclusive)   |   Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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69%
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
Paul J Woodmere, New York
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860 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
Date | Rating
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English first
Woodmere, New York
1 review
3 of 5 stars Reviewed yesterday NEW

First of all its Not a 5 star resort, The rooms are small but nice, very clean the help was great. They had no Grey Goose, Ketel One ,Patron tequila and NO Coronas yes no coronas and you are in Mexico. They advertise premium liquors, I guess not. There was not to much construction going on that I saw, but... More

Was this review helpful? Yes 1
Massapequa Park, New York
2 reviews
4 of 5 stars Reviewed yesterday NEW

Front desk will say no to any request you have. They love to argue. Outside of the help from the front desk everyone is nice and helpful. waitresses,maids and bar tenders are pretty good. If you travel with kids under 18 your not allowed on the adult side where the better restuarants are.If you go there you will be stopped.Don't... More

Was this review helpful? Yes 1
Tampa, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

The Hard Rock Hotel in Riviera Maya, Mexico was amazing. Excellent service by staff, large and modern room, large variety of food choices, fully stocked Rock Shops with the latest Hard Rock apparel, kickin DJ by the pool and beautiful scenery. Great vacation choice!

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The exceptional customer service at this hotel cannot be described enough as it was AMAZING! The personal needs met by the staff were astonishing, they are all so friendly especially Juan and Benito by the Eden Beach and Edgar head chef. The food was awesome and there was just enough peace and quiet or as many activities as your desire.... More

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Tulum
1 review
2 of 5 stars Reviewed 2 days ago NEW

Beware of any Hotel Credits offered. It is false advertising . You end up paying more for less. Customer satisfaction is NOT a priority. It is clean, food great, some super staff. Stay closer into town.

Review collected in partnership with Hard Rock Hotels & Casinos

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Tulum
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was our first family vacation to Mexico. After reading some of the negative reviews I was nervous. Contrary to those reviews we had an amazing time!!!!! The pool and lagoon were great for the kids. Daily games, water aerobics, and water slide for the kids. The restaurants were fabulous. We especially enjoyed the italian restaurant for dinner.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and myself travelled to Mexico for a last minute trip last week. When we arrived at the resort, we were not welcomed very well and were taken to the wrong lobby. When we finally made it to the heaven side lobby, we were quickly checked into our sky suite. Building three is a great central location. Our room... More

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Calgary, Canada
1 review
1 of 5 stars Reviewed 2 days ago NEW

I would like to warn everyone before going here that their staff can't be trusted. I had jewelry stolen by housekeeping as well as my purse stolen at night by the resort staff. They stole all my american money and my room key (I'm assuming they stole my room key to gain access later to steal whatever they wanted) When... More

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Summit, New Jersey
1 review
5 of 5 stars Reviewed 2 days ago NEW

A friend and I just stayed here for a week. I've been to some of the best hotels in the world - South Africa, Thailand, Switzerland, etc. and the friendliness and helpfulness of the Hard Rock Riviera Maya staff is the best there is! The spa is great, the gym gets the job done, the food is spectacular and the... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hey Marybeth L! Wow... I cannot say enough words to express our appreciation for your wonderful comments about your vacation with us. Nothing makes us happier than receiving such amazing experiences from satisfied guests like you. It’s been a blast to have you as a guest and we all hope to see you soon for another perfect vacation! René Malacara... More

Campbell Hall New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Great times. Stayed on Hacienda side. Family oriented. Rooms well equipped. beds were comfortable Need a magnifier in bathroom Good food lots of restaurants to choose from Favorities include the Zen & Toro Will service top shelf liquors when requested Could give a list of daily activities Excellent value Recommend & will return again in near future Close to Playacare,... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hey John C! Thanks for stopping by; we are very pleased to see you loved your stay at Hard Rock Hotel Riviera Maya. It’s so wonderful hearing you enjoyed our food, the room, the entertainment and of course the excellent service. Thank you for highlighting our Zen and Toro restaurants; I am sure our incoming guests are going to find... More

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Additional Information about Hard Rock Hotel Riviera Maya

Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Puerto Aventuras
#12 Top resorts Hotel in Puerto Aventuras
#13 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hard Rock Hotel Riviera Maya 4*
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