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Hard Rock Hotel Riviera Maya

4.5 of 5 Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Hard Rock Hotel Riviera Maya
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Hard Rock Hotel Riviera Maya
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1,904 reviews from our community

Traveler rating
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    462
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    109
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717
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

I am here now and just not pleased with what you get here. The transport from the airport was smooth and the check-in was a fairly pleasant experience as well. However, we got a voucher communicating a need to speak to Raphael. We went over and he wasn't there. So we went to our rooms, got ready for dinner and... More 

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Bemidji, Minnesota
Contributor
18 reviews 18 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed on the Heaven side 12/6 through 12/13. Amazing property and such amazing staff. Only issue was at check in we were routed to another desk to plan what we thought was out $1800 resort credit, instead it was a sales ploy. We caught on right away, and was told yes some sales- more so for repeat customers and... More 

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1 review
3 of 5 stars Reviewed yesterday NEW

If you are looking for good food and good service from the front desk this is not the hotel for you!!!! Don't spend $8000, go to a cheaper hotel, save your money. Last year the week of Christmas we stayed at the hard rock Cancun downtown. And had one of our best family vacations ever. Sadly this hard rock is... More 

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Winnipeg, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

Our family stayed Dec 18-25th on the Hacienda side. We only incurred one issue, but it was a big one and I will discuss at the end. Otherwise, a great stay. Transfer from airport and back went smoothly. Very clean everywhere on the resort, had no issues with getting our room cleaned every day (takes longer if you aren't out... More 

Was this review helpful? Yes 2
Scottsdale, Arizona
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just returned from a five night stay at the Hard Rock. From check-in to check-out it was a fantastic experience. My favorite was finding out that all the restaurants were first come - first serve. Many all inclusive hotels require that you make your reservations for the restaurants upon your arrival only to find out that all the times... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Calgary, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My family and I stayed in this resort from Dec 16 to 23rd of 2014. We stayed at the Hacienda side. Overall our experience was great. The resort is very clean. From our hotel to the pool to beach to lobby, the entire resort is very clean. That may be due to the fact that the first 3 days of... More 

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1 review
3 of 5 stars Reviewed 3 days ago NEW

My family and I stayed in this resort from Dec 16 to 23rd of 2014. We stayed at the Hacienda side. Overall our experience was great. The resort is very clean. From our hotel to the pool to beach to lobby, the entire resort is very clean. That may be due to the fact that the first 3 days of... More 

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Memphis
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My family and I just returned last night from the Hard Rock Hotel Riviera Maya. While we had a great time, the hotel and the staff were just average. Absolutely nothing about our trip stands out as better than average, unfortunately. From the moment we arrived, the timeshare meeting push by Lucelly was a bit of a turn off. Follow... More 

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello mixer99, Thank you so much for sharing your experience, I appreciate your comments regarding the Room Amenities & Bell Boy Services; allow me to apologize for the inconvenient and assure you that I will personally look into this, thus re-enforcing our procedures in order to provide a better customer service. I would like to change the perception of our... More 

Lake Country, Canada
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
99 helpful votes 99 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Our rooms were in building 8 on the ground floor. Right outside is the unreported highway for carts that go up and down the corridor all day and night. They are ridiculously noisy and will wake you up in the middle of the night, 7am, anytime of day. The rooms are not sound proofed well - when the phone rings... More 

Was this review helpful? Yes
Ángel Octavio R, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Wally369, I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for have fallen short to your expectations. Clearly we did not cover your expectations, thus your experience helps us as a tool to... More 

San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I recently travelled to the Hard Rock Riviera Maya for my brother's wedding. The entire family was here along with friends, and there was something to do for everyone. Very large hotel with two sides, family and adults only. It was nice to be on the adult side and not be surrounded by children running around. Disclaimer: I love children,... More 

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Andrea B, We really appreciate your comments, we are glad to see that you had such a great time with us. It has been our pleasure having you with us. We will keep up with the good work to deliver amazing experiences to our visitors. We look forward your next visit. Kind regards, René Malacara Coss General Manager Hard... More 

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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Cheap Tickets, Sabre Hospitality Solutions, Tingo, Despegar.com, TripOnline SA, Hotels.com and Odigeo so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#8 Family Hotel in Puerto Aventuras
#8 Top resorts Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras

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