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Hard Rock Hotel Riviera Maya

4.5 of 5 Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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35% OFF + $1,800 CREDIT
Best prices for: 1 room 1 guest
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Hard Rock Hotel Riviera Maya
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Hard Rock Hotel Riviera Maya
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2,230 reviews from our community

Traveler rating
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    297
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (508)
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1 review
5 of 5 stars NEW via mobile

Awesome family vacation. Amenities and food rocked. Edwin from pool bar was the best. Jay and Mariana from entertainment staff were awesome. Eric and Edgar from the Market were the best waiters ever. Can't wait to go back and take my boys again! Awesome memories

Was this review helpful? Yes
Winnipeg, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have been to several resorts in both Mexico and the DR, this place is awesome! When reading these reviews, keep in mind that 100% of the people will take the time to complain about their idea of a "poor" experience, but less than 10% will take the time to share a positive experience. Expectations are different from person to... More 

Was this review helpful? Yes 2
Sault Ste. Marie, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

I'm actually completely shocked to see any complaints what so ever with regard to this resort, but I guess some people have nothing better to do but complain........ I mean everything at this resort was TOP NOTCH. My family of four traveled with another family of four. Kids ranged from 5-14 and they ALL loved it. The adults got to... More 

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Hauppauge, New York
1 review
5 of 5 stars Reviewed yesterday NEW

First visit to Hard Rock Riviera Maya, and it was a huge success! Traveled with a group of 28 guests, stayed in Heaven section, and everyone had an incredible vacation. The decor is stunning, rooms are immaculate, and resort grounds are impeccable. Wonderful staff as well - from housekeeping to management, everyone greeted us with a smile, and was warm... More 

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Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed yesterday NEW

I've stayed in hotels from Motel 6 to Four Seasons, and what it matters the MOST is the service where ever you go. From the reception, to housekeeping, the staff at the different restaurants and specially the "vacation planner" area have no idea what good service is, we approach in different occasions to the different areas to help us solve... More 

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Montclair, New Jersey
Contributor
16 reviews 16 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Overall a good experience. However I am picky and certain things left me scratching my head: Really inadequate gym only in Heaven resort only for those 18 plus. One elliptical machine. How can one be bikini ready with this? Lost and found was computer based and based on where you lost item. My kids and I lost many items and... More 

Was this review helpful? Yes 1
Green Bay, Wisconsin
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our first visit to Hard Rock Riviera Maya. We stayed on the Heaven (adults only) side. The service was top-notch at every turn--restaurants, poolside, and in the bars. Staff was beyond friendly, they genuinely put the effort into making sure our stay was pleasurable and our needs were met. Have to recognize Carlos, Jose, and Mikel who were poolside waiters.... More 

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Nebraska
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed with our 2 teenagers. Our kids met others their ages and had a blast playing sand volleyball, basketball in the pool, shooting pool at the table at Ipanema or at the Cavern, swimming and just walking around. There were plenty of kids there that were their age and they made friends with so many people. The staff was... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Perfect is the best word to resume the days i stayed in hard rock riviera maya heaven , everything is perfect in my vacations the food the drinks the hotel the club. I have to thank to Augustin , lucia ,Ivan , Francisco ,dj Jorge estrada and armando from heaven club becouse they are the best , very fun ,... More 

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René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Greetings Joao Leonardo M, Thanks for the excellent review! It is so encouraging to hear your comments regarding your experience at our resort; Thank you too for spotlight the names of so many of our staff members, we will let them know they made the difference during your stay. We can’t wait to welcome you again and roll the red... More 

Tulum
1 review
4 of 5 stars Reviewed 3 days ago NEW

Especially like the fact that phone calls to the US were free and there is WiFi in rooms. Good restaurants. The setting is beautiful. There is a beach with an enclosed Lagoon like area for swimming which was fantastic for the kids. Overall a very nice place to stay.

Review collected in partnership with Hard Rock Hotels & Casinos

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René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Pavanjit C, Thank you for your review. We are happy you had a fantastic vacation and found our facilities perfect for the little rockers and we are glad you had the opportunity to enjoy the restaurants and our rock star atmosphere. We look forward to welcome you again soon. We will rock YOU! René Malacara Coss General Manager Hard... More 

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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#8 Top resorts Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#9 Family Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras

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