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Hard Rock Hotel Riviera Maya

4.5 of 5 Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Hard Rock Hotel Riviera Maya
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1,655 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus, Ohio
2 reviews
5 of 5 stars Reviewed yesterday NEW

We absolutely loved this resort. They are so welcoming and very friendly. The food, music, and atmosphere were truly amazing. We had a bad experience at the Grand Maya. We visited Hard Rock the next day. The invited us to move in for the rest of the week free of charge to get out of the Grand Maya. The beach... More

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Ny
1 review
5 of 5 stars Reviewed yesterday NEW

Great Service and a beautiful property. The staff always makes us feel welcome, and works to make this our very best vacation every time. I have been to this property over 10 times and I always have a wonderful time.

Review collected in partnership with Hard Rock Hotels & Casinos

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Senior Contributor
28 reviews 28 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed yesterday NEW

We just returned from a weeks vacation. The resort is beautiful, but when you have to change rooms three times within a week due to problems with the rooms it puts a bad taste in your mouth. First room air conditioning not working properly, asked to fix with no response. Our jacuzzi appeared clean, but once filled up it blew... More

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Nyc
1 review
5 of 5 stars Reviewed yesterday NEW

To start we stayed on the Heaven side-- called Heaven because there are no children. This was a trip for 2 Ages, 40's and 20's- My cousin and I took a spur of the moment trip and picked Hardrock because we wanted someplace that would meet our needs. It did- He was able to party all day and night and... More

Review collected in partnership with Hard Rock Hotels & Casinos

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Unionville, Connecticut
1 review
3 of 5 stars Reviewed yesterday NEW

Booked the Heaven side thinking it would be nice and quite without children, but we were wrong. The rock music plays from morning to night. Also very disappointed with the beach. There is no ocean to swim in, just lagoons . The food was nothing to brag about. We have been to Mexico nine times, and this was our least... More

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Romeo, Michigan
1 review
5 of 5 stars Reviewed yesterday NEW

This place is surely one of the nicest resorts we have been to in our 34 years of traveling to Mexico. The rooms, lobby bars, restaurants and pools were clean. The food upscale. The staf is friendly, effiecent and professional. When at the pool bar in front of building two -- see Benito the bartender for a great drink, ask... More

Review collected in partnership with Hard Rock Hotels & Casinos

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Roswell, Ga
1 review
5 of 5 stars Reviewed 2 days ago NEW

We just got back and miss it dearly! The food was excellent which is rare with all-inclusive. The service was unmatched compared to our other Mexico trips. The spa is unreal!! It's majestic! All of it combined made for a wonderful, very relaxing vacation.

Review collected in partnership with Hard Rock Hotels & Casinos

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Guelph, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We went at the start of October for a friends destination wedding. Our group of 30 had an amazing time and would definitely go back to this resort. We spent most of our time on the Heaven (18+) side, but went to the Hacienda (family) side for wedding stuff - both sections had their perks. The food was almost always... More

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Chicago, IL
Contributor
14 reviews 14 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We are Palace Premier and Elite members and love the Palace (now partially Hard Rock) experience but this was our first time at this particular resort. The food was great, the service was spectacular and Abraham's bar skills were amazing. There are a few things keeping this from being five stars - You couldn't get into the Italian restaurant unless... More

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Fall River, Massachusetts, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Just spent 2 weeks at Hard Rock with my wife and we loved it. We don't if we can stay at anywhere else now. It was paradise, we were treated like rock stars.Loved it. We strongly recommend this Resort. By the way we stayed at the Heaven side.

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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

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