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Hard Rock Hotel Riviera Maya

4.5 of 5 Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Hard Rock Hotel Riviera Maya
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Hard Rock Hotel Riviera Maya
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1,792 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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W. Chester Pennsylvania
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Third time here with friends. Pros: nice pool/beach area with very good service for drinks, etc. we were there with a bit of a noisy convention group so the adult side pool was rather loud. We spent most of our time in the beach area near the family side pool. Restaurants were all fine with the exception of the Brazilian... More

Was this review helpful? Yes 1
Santa Clara, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Hello! Wanted to start off by saying this place is AWESOME!! Looooved it all the way. The food was amazing, people were amazing, weather was awesome, activities was fun, HEAVEN is where it's at!! The club was super fun, music was awesome, and lots to do at night. Majority of the time I roamed the whole place while intoxicated. Room... More

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Christa J, Thank you so much for a very comprehensive review I appreciated the detail invested within, and all your kind words describing not only the property, our food and beverage offer and the staff that works very hard day after day with the goal of providing wonderful experiences to our incoming guests. Hope to see you back very... More

A TripAdvisor Member
1 of 5 stars Reviewed 2 days ago NEW

Horrible service and food! We are Palace members and had to wait 4 hours before were were able to get into our room. There were RCI guests getting there rooms first! Then the room smelled like a musty basement. The room were not cleaned everyday and when it was they left no towels! At the pool and beach you are... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello, Thank you very much for choosing Hard Rock Hotel Riviera Maya, as your travel destination. We appreciate your comments and feedback regarding the perception of our services and facilities. We regret to learn of the inconveniences that you experienced in your recent stay at our resort, and we offer you our heatfelt apologies, since this is not the image... More

Vienna Region, Austria
1 review
1 of 5 stars Reviewed 4 days ago NEW

Extremely overpriced for value. Terrible bed (not only a bad matress but also one leg of the bed was missing!!) and bad food in comparison to what could have been eaten/done when staying in town. Additionally very very noisy hallways at night. Terrible doors of the rooms: light and noise comes in as if there weren't any doors. I will... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 5 days ago NEW

I had an amazing time the 5 days I stated at this hotel. The staff is very friendly and accommodating, everyone says hello! The restaurant Zen was so yummy! I also loved the little beach lagoons. I could not have asked for anything more. :)

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Lindsay V, Thank you so much for taking the time to share your experience at the Hard Rock Hotel Riviera Maya, it certainly portrays the way we treat our valued guests and I am proud to learn that between the attentive staff, clean facilities, food and beverage offer you had a great time. Make sure I will pass on... More

Tulum
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

First off the website is a total scam unless your booking inside America. There are 2 options to view how much things cost on the website. 1 is in USD and the other is in CAD. Were in Canada with a Canadian credit card so we obviously chose CAD. After finding the price already high we booked up our trip... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello derickmichaelh, Thank you very much for choosing Hard Rock Hotel Riviera Maya, as your travel destination. I appreciate your comments and feedback regarding the perception of our services and, let me offer you the most sincere apologies for the inconveniences you have experienced during your visit. Clearly we did not cover your expectations, thus your experience helps us as... More

Tulum
1 review
4 of 5 stars Reviewed 6 days ago NEW

don't book the golf....CIAO restaurant and Petit Cochon and the ZEN must go each night for dinner. The Dolphins ,its fun book it in the afternoon you will have the dolphin for you and you're wife alone.But check if theirs an acitivities during you're stay.Me swim suite photo shot they took to much place.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello 237bobh, Thank you so much for sharing your experience at Hard Rock Hotel Riviera Maya, indeed your perception will help many future travelers to take an informed decision, thus enjoying better vacation and expectancies fulfilled. Hope we have the honor to host you again at Hard Rock Hotel Riviera Maya. Best regards, René Malacara Coss General Manager Hard Rock... More

Wellington, Florida
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Not quite 5 star though, because of the food. I had always wanted to stay here and was glad to have the experience. The room was fantastic! I truly love this type of architecture and we were very happy with the room. Modern, clean feel, comfortable with all the amenities we need. Yet, the king bed was too hard for... More

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello lazygal, Thank you so much for sharing your latest experience at Hard Rock Hotel Riviera Maya; your remarks help us improve our opportunity areas in order to keep a high level of satisfaction among our valued guests. I will personally follow up with the information available and the channels used for its distribution and make sure I will pass... More

Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Our stay at Hard Rock Hotel Riviera Maya I give 3+, the plus is for it being a beautiful resort with great beaches with all the different lagoon areas. The 3 is for the poor service and very average food. This is not a 4 or 5 star hotel. Let me start out by saying we are not snooty travelers... More

Was this review helpful? Yes 3
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello SunsetKeith, Thank you so much for a very comprehensive review I appreciated the detail invested within and the fact that you remembered the names of our staff, means that we succeeded at providing a "Rockstar" class service, which we take much proud on. Make sure that everyone of them will know about it and it will be such a... More

Panama City, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed in the Heaven side, and thoroughly enjoyed every aspect of the resort. The staff was incredibly friendly, and ensured that we enjoyed your stay. Room service was good, and if we needed any extra items (towels for our off premises excursions) that request was a phone call away. The amenities in the room were wonderful. We booked a... More

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello rocketrob71, Thank you so much for taking the time to share your experience at the Hard Rock Hotel Riviera Maya, it certainly portrays the way we treat our valued guests and I am proud to learn that between the activites, attentive staff, clean facilities, food and beverage offer you had a great time. Make sure I will pass on... More

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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Sabre Hospitality Solutions, Expedia, Hotels.com, Tingo, Priceline, TripOnline SA, Despegar.com and Odigeo so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

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