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Hard Rock Hotel Riviera Maya

4.5 of 5 Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Hard Rock Hotel Riviera Maya
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Hard Rock Hotel Riviera Maya
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1,783 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

I had an amazing time the 5 days I stated at this hotel. The staff is very friendly and accommodating, everyone says hello! The restaurant Zen was so yummy! I also loved the little beach lagoons. I could not have asked for anything more. :)

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Lindsay V, Thank you so much for taking the time to share your experience at the Hard Rock Hotel Riviera Maya, it certainly portrays the way we treat our valued guests and I am proud to learn that between the attentive staff, clean facilities, food and beverage offer you had a great time. Make sure I will pass on... More

Wellington, Florida
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Not quite 5 star though, because of the food. I had always wanted to stay here and was glad to have the experience. The room was fantastic! I truly love this type of architecture and we were very happy with the room. Modern, clean feel, comfortable with all the amenities we need. Yet, the king bed was too hard for... More

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello lazygal, Thank you so much for sharing your latest experience at Hard Rock Hotel Riviera Maya; your remarks help us improve our opportunity areas in order to keep a high level of satisfaction among our valued guests. I will personally follow up with the information available and the channels used for its distribution and make sure I will pass... More

Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Our stay at Hard Rock Hotel Riviera Maya I give 3+, the plus is for it being a beautiful resort with great beaches with all the different lagoon areas. The 3 is for the poor service and very average food. This is not a 4 or 5 star hotel. Let me start out by saying we are not snooty travelers... More

Was this review helpful? Yes 3
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello SunsetKeith, Thank you so much for a very comprehensive review I appreciated the detail invested within and the fact that you remembered the names of our staff, means that we succeeded at providing a "Rockstar" class service, which we take much proud on. Make sure that everyone of them will know about it and it will be such a... More

Panama City, Florida
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We stayed in the Heaven side, and thoroughly enjoyed every aspect of the resort. The staff was incredibly friendly, and ensured that we enjoyed your stay. Room service was good, and if we needed any extra items (towels for our off premises excursions) that request was a phone call away. The amenities in the room were wonderful. We booked a... More

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello rocketrob71, Thank you so much for taking the time to share your experience at the Hard Rock Hotel Riviera Maya, it certainly portrays the way we treat our valued guests and I am proud to learn that between the activites, attentive staff, clean facilities, food and beverage offer you had a great time. Make sure I will pass on... More

Staten Island, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have been a frequent visitor to "The Aventura", now known as "Hard Rock Riviera Maya"; either with my family or my colleagues. The most recent trip was my annual trip with colleagues. We were there the summer, just before the major rennovations, so we were very anxious to go this past summer. The decor has been totally updated. I... More

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello SusieQ282, Thank you so much for a very comprehensive review I appreciated the detail invested within, and all your kind words describing not only the property, our food and beverage offer and the staff that works very hard day after day with the goal of providing wonderful experiences to our incoming guests. Make sure that all your comments and... More

Tulum
1 review
3 of 5 stars Reviewed 5 days ago NEW

Nice hotel friendly staff but lacked in a few areas. Only there a few days so overlooked most however: Dirty sheet on arrival, tiny dead bags on damp looking patch near a cabinet, Aircon smelt damp( all my luggage now smells of damp I have realised) Towels not changed frequently enough Room not cleaned often (half a clean on one... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello jp1311354, Thank you so much for sharing your experience; it is our best resource to improve our facilites and quality of our services. I appreciate your kind words regarding staffing; I will follow up personally with maintenance & housekeeping in order to reinforce our procedures. Thank you for choosing Hard Rock Hotel Riviera Maya, we hope to see you... More

Cancun, Mexico
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I have mixed feelings about this resort. We traveled here to celebrate my birthday. We stayed on the Heaven side as we're mid-30s and this was a get away from kids. Our room was very nice and spacious with a private balcony with Jacuzzi. If you are planning a long stay you may want to take your own pillow as... More

Was this review helpful? Yes 2
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello chiquichango, Thank you very much for choosing Hard Rock Hotel Riviera Maya, as your travel destination. I appreciate your comments and feedback regarding the perception of our services and on behalf of Hard Rock Hotel Riviera Maya, let me offer you the most sincere apologies for the inconveniences you have experienced during your visit. Clearly we did not cover... More

Mexico City, Mexico
Contributor
13 reviews 13 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Is rare to get what they are really offering either in the webpages or in the advertisement. Hard Rock really does! It was the weekend with AAA wrestling "Lucha Libre" event, which was free for guest. The only thing is that you had to pay your drinks during the match, and I consider that a fair deal. The Hotel is... More

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello AliciaBoy, Thank you so much for your review, I appreciate much not only for sharing your experience, but for encouraging us to keep up with the service that you received and it helps other fellow travelers to have a better idea of how Hard Rock Hotel Riviera Maya delivers, so they can take a better and more informed decision... More

Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We recently stayed at this property last week and although it is beautiful and most everything is well kept the management misses the reason we go on vacation. We want no stress on vacation. The hotel gives everyone credit depending on long you stay. We received 750 credits during our stay. Credits are not = cash...confused yet? Just wait you... More

Was this review helpful? Yes 2
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello mohk, Thank you so much for sharing your experience; it is our best resource to improve our services, facilites and information available with corresponding channels. I appreciate your kind words regarding Hotel facilites; I will follow up personally with vacation planners in order to reinforce our procedures. Thank you for choosing Hard Rock Hotel Riviera Maya, we hope to... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

My Husband and I celebrated our nuptials at the Hard Rock Rivera and had THE BEST TIME! We were having trouble deciding on a place, because we wanted fun and adult only.. Elise from L3 VACATIONS was AMAZING in helping us get to the right place. She took the time to listen and get us exactly where we wanted to... More

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello hope0306, Thank you so much for your review and for giving us the honor to host you and your husband during such special ocasion, I appreciate much not only for sharing your experience, but for encouraging us to keep up with the service that you and your husband received and it helps other fellow travelers to have a better... More

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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Despegar.com, Sabre Hospitality Solutions, Hotels.com, Tingo, Priceline, TripOnline SA and Odigeo so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

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