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All 15 Puerto Aventuras hotels

Hard Rock Hotel Riviera Maya

4.5 of 5 Resort (All-Inclusive)   |   Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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35% OFF + KIDS STAY FREE
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75%
Ranked #9 of 15 hotels in Puerto Aventuras
A recent review
5 of 5 stars reviewed yesterday
allan280 San diego
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  • Reviews (1,328)
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1,328 people have reviewed this hotel

Traveler rating
    649
    345
    170
    79
    85
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553
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (352)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
San diego
1 review
5 of 5 stars Reviewed yesterday NEW

Great hotel, excellent and very friendly staff. The beach is beautiful and cool with fish. All restaurants were very good and the food was delicious. My baby brother is very mischievous and the waitresses were very patient and loving to him

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Tulum
1 review
5 of 5 stars Reviewed 2 days ago NEW

We were there for a week for a wedding. We were blown away by the staff and how helpful and attentive they were. The food was fantastic, the lagoons for swimming were amazing. Our room was stunning, we had a rooftop jacuzzi and a king bed on the Hacienda side. The Hacienda lobby/Market restaurant could be a little overwhelming with... More

Review collected in partnership with Hard Rock Hotels & Casinos

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Bowmanville, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I travelled with our 10 year old son and 15 year old nephew from July 12th-19th, staying on the "Hacienda", family side, of HRRM. My husband and I are huge Hard Rock All Inclusive fans, and Legendary members. This was mine & my husbands' second trip back to HRRM this year, having stayed here in May for... More

Was this review helpful? Yes 2
Tulum
1 review
3 of 5 stars Reviewed 2 days ago NEW

The scenery is fantastic at the Hard Rock! However if sleeping is what you are interested don't stay in Heaven side on the first floor. You can hear everything in your rock hard bed. Staff is friendly.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Southern Vermont
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

My sister in law and I stayed for 5 days in January, shortly after the rebranding as a Hard Rock resort. Though check in was a disaster (we were there for a concert event), the staff were wonderful. There were places where it was obvious that shortcuts had been taken to complete the renovations, but that in no way detracted... More

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello mjk226, Thank you very much for reviewing our hotel; I am glad to see that you loved your stay at Hard Rock Hotel Riviera Maya last January and I would like to thank you for sharing your experience with us. It has been a long time since then and I am pretty sure that you would love all the... More

Mexico City, Mexico
1 review
5 of 5 stars Reviewed 3 days ago NEW

Hotel was great. Staff is very friendly and the rock vibe is awesome. Stayed there with my girlfriend two days and we had a blast! Only issue was the food at restaurants, not the best, but good enough to make the experience excellent.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Daniel L, I am so glad to read in your review that you and your girlfriend had a blast with us. There is nothing more motivating for us than learning from our esteemed guests that we exceeded their expectations and gave them a pleasant stay, because we pride ourselves in providing exceptional, friendly and unparalleled service to every guest.... More

Old Hickory, Tennessee
1 review
4 of 5 stars Reviewed 4 days ago NEW

This resort is great! My daughter and I are both music lovers so the vibe was wonderful for us. I loved all of the different types of music they played all during the day and night. The Heaven (adults only) side of the resort had everything you would want. You could be right in the middle of the action at... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Beth S, I am really glad that you have shared your opinion; at Hard Rock Hotel Riviera Maya the opinion from our valued guests has high importance and is what motivates us to continue working hard to achieve your satisfaction. I am beyond pleased to hear that you had an amazing time and enjoyed your stay at our hotel.... More

Tulum
1 review
4 of 5 stars Reviewed 4 days ago NEW

Edwin Teozol Alvarez was our waiter for breakfast in Ciao. He was excellent and made our stay more joyful. Also, Omar, a massage therapist gave the best massage ever!! You should focus ads more on spa.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hey Cindy S. C, I am so glad to find out that your stay at Hard Rock Hotel Riviera Maya was a HIT! Your review confirms that we have achieved to create the authentic experience that rocked your time at Riviera Maya, Mexico. Thank you for the staff shout outs; I will tell Edwin and Omar they were amazing. We... More

Massachusetts
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This resort is aptly named Heaven! The rooms, the food, the service, and the spa were all terrific! The property is gorgeous and well maintained. The only complaint we had was the beach. They have created lagoon beaches by using rock walls to block the waves and rough surf. If you like waves and long walks on the beach, this... More

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello readingcoach, I would like to thank you for taking the time to review our property and I must say that I am very pleased to see that you have enjoyed the adults-only experience at Heaven as well as the food, drinks and impeccable service however, I would like to offer you an apology for any inconvenient that you may... More

Tulum
1 review
5 of 5 stars Reviewed 4 days ago NEW

We found this resort to be very friendly and accommodating. The service was wonderful and overall, the food was good. Our family of 8 (6 adults and 2 small children) have extensive palates and enjoy many different foods. We found Zen and the Frida restaurants to be our favorites. Yes, some were better than others. We tried to try a... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Paul S, I cannot thank you enough for the amazing review; comments like yours ignite our passion for service and we love to know that you felt the characteristic Rock Star treatment that we strive to provide to every guest. Thank you for making us part of your vacation. We are counting with your preference in future vacation to... More

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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Puerto Aventuras #5 Luxury Hotel in Puerto Aventuras #8 Top resorts Hotel in Puerto Aventuras #8 On the Beach Hotel in Puerto Aventuras #9 Family Hotel in Puerto Aventuras #10 Romantic Hotel in Puerto Aventuras
Hotel Class
Number of rooms
1264

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