We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hard Rock Hotel Riviera Maya

4.5 of 5 Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Hotel website
Hotel deals
Special Price
40% OFF + $1800 CREDIT
#9 of 15 Hotels in Puerto Aventuras
1,521 Reviews 4 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Hard Rock Hotel Riviera Maya
Professional photos View all
Browse nearby
Hard Rock Hotel Riviera Maya
Write a Review

1,521 reviews from our community

Traveler rating
    749
    395
    196
    84
    97
See reviews for
631
435
19
65
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (383)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Fenton, Iowa
2 reviews
1 of 5 stars Reviewed yesterday NEW

Just got back from there last week was very glad to be back. We had the deluxe platinum sky terrace. The air did not work would only get down to about 75 degrees. First night we went to use the tub upstairs, it took an hour to fill and the cold water did not work only hot water did, once... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 days ago NEW

It is the best vacation ever, our room always neat, the food in all restaurants meet all my expectations, the pools always clean and the best thing of all;every staff members treat you so good.if you really want a nice vacation this place is the real deal.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Esteemed JOSE Q, Thank you very much for sharing your comments with us. We are very happy to see that your expectations have been met. It is inspiring for us to see that our Rock Star are satisfied and we will keep working to maintain our high standards to deliver the epic service that sets us apart. We would like... More

Cape Girardeau, Missouri
Contributor
14 reviews 14 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We had a great trip in May and followed it up with a great trip in July with the girls. The trip down was flawless and our transfer was quick and comfortable with a stop along the way for a 6 pack. We had a very quick and convenient check in with the help of rosy. Our first day ended... More

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear TheLegend_11, Thank you for sharing your experience with us. We are thrilled by your comments and we will keep working to maintain our high standards to keep treating you with the epic service that sets us apart. It will be our pleasure to have you back soon and make another amazing vacation together. Rock on! René Malacara Coss General... More

Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I visited the hotel for a week and was absolutely in love with the service. Everyone is beyond nice. I tipped everyone. Names that stand out are Salim who greets you upon arrival and takes your bags to your room. He was such a sweetheart. David was our waiter at the French restaurant Le Petit Cochon. He was so curteous... More

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear tclovestravel, Your comments are much appreciated. We are very happy to see that you had such a great experience with us. We hope to have you back soon and have another amazing time together. Sincerely, René Malacara Coss General Manager Hard Rock Hotel Riviera Maya More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This was my 5th trip to this hotel but the first time since they converted it to a Hard Rock Hotel. Love the majority of the decor changes and the new vibe but not too happy with the room remodeling....frosted glass doors on toilet and shower.....so keep that in mind if you are sharing a room and want privacy. But... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Rosalie B, Thank you for your positive review. We are very glad and we would like to make your next visit even better. We will be waiting for you and the stage will be ready for another gig together. Cheers! René Malacara Coss General Manager Hard Rock Hotel Riviera Maya More

Tulum
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our stay was wonderful, this resort has something for everyone. The spa was relaxing with friendly professional staff. There was always an activity at the pool and entertainment at night. We took morning and evening walks and saw monkeys. The food was fresh, there were healthy choices. Dinners were first class.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Esteemed 344pat2014, We appreciate your comments and we are very happy to see that we have delivered a great service for you. We are driven by our guests´satisfaction and we strive to deliver the epic service that sets us apart. We would like to have you back soon for another amazing experience together. Sincerely, René Malacara Coss General Manager Hard... More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We stayed at Hard Rock for our destination wedding location. Stayed four days and five nights! It was a beautiful resort, the staff was very welcoming, very attentive. The hotel has a beautiful layout, beach is amazing, the food was great! My wedding coordinator that worked closely with my wedding planner was amazing! But on the night of my wedding... More

Was this review helpful? Yes 4
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Marissa G, We would like to thank you for choosing our resort to commemorate such a special occasion with us, we feel honored to be witnesses of your union. On behalf of Hard Rock Hotel Riviera Maya, please accept our most sincere apologies for the unfortunate event that took place during your stay. We are driven by our guests’... More

1 review
5 of 5 stars Reviewed 1 week ago NEW

We were at HR the week of 9/1/14-9/8/14 and our waitress at the pool, Yuridia was OUTSTANDING. Always smiling, always happy to get us whatever we needed. She is delightful. We had the same lounge chairs, under umbrellas and by the 3 rd day, she already know what we all wanted, before we ordered.

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We came to the Hard Rock at Riviera Maya from Texas for the first time not knowing what to expect. One of the first things that we noticed was how the resort was maintained 24 hours a day. Regardless if it was raining or the sun is shining someone was always making sure that the guests were taken care of-... More

Was this review helpful? Yes 2
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Paige F, Thank you very much for sharing your comments with us, we are very happy to see that you had such a great time during this special occasion. We are very grateful to see that we have exceeded your expectations and we would like you to come back soon for another amazing experience. Sincerely, René Malacara Coss General... More

Hartford, New York, Usa
Contributor
14 reviews 14 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

From September 3 through September 10, 2014 my wife and I chose to vacation at the Hard Rock Riviera Maya (formerly Adventura Palace Resort). It was obvious there has been a significant amount of investment made to renovate the property. Rooms have been redone, hot tubs have been added and all of the restaurants have changed their offerings. Our stay... More

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Esteemed Thomas A, We would like to thank you for sharing your experience with us. We are very glad to see that you had such an amazing time at our resort. We are driven by our guests’ satisfaction and we strive to reach with the epic service that sets us apart and it is very gratifying to see that we... More

Owners: What's your side of the story?
If you own or manage Hard Rock Hotel Riviera Maya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hard Rock Hotel Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions , Booking.com, Expedia, Travelocity, Priceline, Orbitz and Odigeo so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

1,320 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1091)
Viewed
Room/suite (66)
Viewed
View from room (38)
Viewed
Family/play areas (34)
Viewed
Dining (45)
Viewed
Pool/beach area (220)
Viewed
Hotel & grounds (231)
Viewed
Bathroom (9)
Viewed
0:48
Videos (1)
Viewed
Business center/function rooms (2)
Viewed
Other (445)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (209)
Viewed
Amenities (3)
Viewed
Beach (22)
Viewed
Children's Pool (1)
Viewed
Deluxe Resort View Room (22)
Viewed
Pool (30)
Viewed
Restaurants and Bars (23)
Viewed
The Hotel (64)
Viewed
Two-Bedroom Presidential Suite (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (6)
Viewed
Dining (1)
Viewed
Family/play areas (4)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Puerto Aventuras with
any amenities