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Hard Rock Hotel Riviera Maya

4.5 of 5 Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Hard Rock Hotel Riviera Maya
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2,059 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampa Fl
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This is a very nice all inclusive- no casino, btw. The rooms are lovely/large and spacious and each has a jetted tub/jacuzzi. Cold though- we had to turn AC off so we didn't freeze. The staff is really attentive and friendly. They should be tipped. We traveled with friends who didn't think they should tip since it was an all... More 

Was this review helpful? Yes 2
Richmond, Virginia
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I stayed here for our 11th wedding anniversary. The service is awesome. The grounds are beautiful, and vast. The food is awesome, drinks are awesome. This hotel has some of the best bartenders and hotel staff I have ever encountered. We really did not want to leave. We only encountered one issue. The first day we arrived... More 

Was this review helpful? Yes 1
White Bear Lake, MN
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This is my second stay at an All-Inclusive Hard Rock Carribbean location and I couldn't be happier. I know I will receive consistency, great food and live music. It is true, Riviera Maya doesn't have much of a beach, but I am glad we gave it a try as he lagoon gave it a totally different vacation feel. There was... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Tulum
1 review
5 of 5 stars Reviewed yesterday NEW

I was so impressed with the quality of service at this hotel that I recommend it to anyone visiting the area. They must really choose the best of the best as every single interaction I had with the staff was amazing. Well done Hard Rock!

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Visalia, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

After reading the reviews, I did have low expectations, but decided to book based on several recommendations from Palace Resorts members who had been there recently. Location: it is in Puerto Aventuras, south of Playa Del Carmen, so expect a long drive. We arrived on a red eye, so figured our room wouldn't be ready. Front desk was definitely aloof... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had the best time at the Hard Rock. The place is perfect for large family vacations! Great food, beautiful grounds, picturesque ocean views. The best staff anywhere - especially Miguel, Estaban from the beach and Angela from the bar staff. They were just amazing at helping us have the best possible vacation. We can't wait to book our next... More 

Was this review helpful? Yes 1
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

It's a world class Hotel but without a beach front. We've all heard about Mexico's Caribbean: turquoise colored water, white sand that looks and feels like talcum powder, and so on. This resort is world class hotel; great food and service, but if you like to walk on the beach or swim in the ocean you're sure to become frustrated.... More 

Was this review helpful? Yes 1
Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here Jan 12th - Jan 16th. We've previously stayed at two other Riviera Maya resorts over the last 3 years, and I would say Hard Rock ranks up towards the top for us. We typically like to relax by the pool, soak up the sun, and enjoy drinks. HR had this going on, along with... More 

Was this review helpful? Yes 2
Boston, Massachusetts, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Beautiful location, clean, well maintained and friendly staff. The food was exceptional for an all-inclusive. Lovely grounds, fun bars and good restaurants. Downside: my room was freezing cold no matter how much i played with temp control. Had to turn of the AC completely to warm up. They also spray pesticides in the evening and it would better to have... More 

Was this review helpful? Yes 1
Columbia, Missouri
1 review
4 of 5 stars Reviewed 3 days ago NEW

Excellent restaurant choices, good drinks, staff very helpful and friendly. We loved Marvin and Bea the pool wait staff at Heaven. I would recommend resort for individuals who have no difficulty walking or getting into or out of pool without a hand rail. Many steps without handrails throughout resort, deck very slick when wet, no steps into pool bar pool... More 

Was this review helpful? Yes 1
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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#8 Top resorts Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#9 Family Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras

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