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Hard Rock Hotel Riviera Maya

Certificate of Excellence
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Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Hard Rock Hotel Riviera Maya
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3,016 Reviews from our TripAdvisor Community

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Traveler rating
    1,562
    755
    382
    152
    165
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1,103
964
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189
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (629)
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New York City, New York
1 review
4 of 5 stars Reviewed today NEW

Our stay at the Hard rock was great. The staff was so attentive, especially by the pool bar area. I want to say thank you to Sandra Escobedo a waitress by the pool bar. She was so kind and helpful. At one point in our trip our son got a little hurt. Sandra immediately came and got the first aid... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed today NEW

Food is good, service is excellent, very clean hotel, great for families, partners young and old. My best holiday ever. Nightly shows is one of my favourite, the beach is safe for little ones and old ones. SPA treatment is excellent, services is excellent too, all smiling people. I recommend Hard Rock as one of the best all inclusive hotels.... More 

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Hamburg, Iowa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

First thing I want to say for our family (3 of us went this time), we are always made to feel welcome. I have visited Punta Cana and now Riviera Maya and before they changed to Hard Rock, Puerto Vallarta and Cancun. This particular resort has a Hacienda side for family. This is where I spent 99% of my time... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed yesterday NEW

Every single hotel staff member we met was extremely attentive and strived to make our stay pleasant. They consistently went out of their way to help and be of service. At the Market, one of the restaurants in the Hacienda Lobby, Mr. Octavio Ramirez made every dinner special, finding and recommending wines from his experience as a sommelier. This is... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This is my go to guy!!!! When he see me he already know what i want to drink!! Black label on the rock!!!!!! Anything you want he will bring it.. Right away!! Thanks again for the great time!!!!!!!!!!!!!!! Seen you guys again!!!!!!!!!!!!!!!!

Was this review helpful? Yes 1
Union City, New Jersey
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

If you like to party, this is the resort for you. From the pool, to the rooms, it is made to have a good time. We didn't go to the nightclub but heard it was good. Gave it 4 because with Hard Rock, you should expect that. I would really give a 3 though. The rooms were nice but very... More 

Was this review helpful? Yes 1
Surrey
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We have just returned from 2 weeks at the above Hotel. 2 Adults and 2 Kids 12 and 10. I am not going to ramble on but rather give the positives and negatives for you to make your own decisons: Positive Great staff very friendly. ( They all get Hotel points if you name them on Trip advisor so a... More 

Was this review helpful? Yes 4
Reading, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have just come back from our summer holiday at this amazing hotel. The service was brilliant. We stayed in a gold family room which had a hot tub, it was clean, spacious and the maid service was 1st class. The food was great and the people were so friendly always asking you how you were, Gerardo and all his... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

This was my first time at Hard Rock Hotel and it was very nice. The hotel decoration is good, the variety of the food is great, all the drinks included so far so good for vacations. The room is not so big, we were 3 adults and 2 kids as we just have the necessary space to stay at night.... More 

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Rodrigo D, Manager at Hard Rock Hotel Riviera Maya, responded to this review

Greetings Arnaldo R, Thank you for your review and for your great feedback. I personally enjoy reading when our valued rock stars have a great time with the warm and friendly service from our staff. We work hard to deliver always great rock n’ roll vacations to our guests and I appreciate your comments. we all hope to welcome you... More 

Wentzville, Missouri
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We just returned from one week vacation at the HRH RM. Overall our group of 46 had a great time. This resort has many offerings for all ages. The service was good as most of our folks probably spent over few hundred bucks per family tipping the employees during our stay. I know it's all inclusive, but how can you... More 

Was this review helpful? Yes
Rodrigo D, Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear DavidC1969, Thank you for sharing your comments with us. It is a pleasure for us to see that our efforts are appreciated. We will continue working restlessly to keep satisfying our rock stars expectations going the extra mile and achieve the epic service that sets us apart. Thank you for your feedback about the drinks it will be followed... More 

Hotel Review Summarization

What travelers say

  • Room service(5)
  • Very good(5)
  • Kid Club(4)
  • Great Place(4)
  • Del Carmen(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,224 photos of this hotel

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Hotel & grounds (436)
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Pool/beach area (425)
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Dining (125)
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Room/suite (158)
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Bathroom (22)
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Business center/function rooms (5)
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Amenities (3)
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Beach (22)
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Children's Pool (1)
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Deluxe Resort View Room (22)
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Pool (30)
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Restaurants and Bars (23)
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The Hotel (64)
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Two-Bedroom Presidential Suite (44)

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Hotel & grounds (5)
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Pool/beach area (5)
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Room/suite (15)
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Family/play areas (5)
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Dining (1)
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Other (31)
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