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Hard Rock Hotel Riviera Maya

Certificate of Excellence
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Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Hard Rock Hotel Riviera Maya
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2,887 Reviews from our TripAdvisor Community

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Traveler rating
    1,497
    727
    360
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (609)
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Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed 5 nights after finding on Hotels.com. The hotel has a great atmosphere, service is good and very good facilities. We were all inclusive which was great for drinks etc. Very good unlimited cocktails. Lots of restaurants but food quality and service is variable as usual for all inclusive. Overall if you get a good deal then it is... More 

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Swansea, United Kingdom
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Location was great-45 minutes from the airport. The resort is huge- combining both family and adults only hotels is great! Easy to get around by using little golf buggies what a great idea! Food is spectacular- so many restaurants to choose from. Make sure to go to the Mexican one in Heaven- my favourite. Staff couldn't be more helpful and... More 

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Owasco, New York, United States
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I visited in January and it was awesome. In May, I couldn't even believe it was the same place. It was almost empty, the beach was filthy, and service was very hard to find. Ordering drinks from the beach took 45 mins. I think they had so few guests, and therefore so few staff that they couldn't keep up with... More 

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Washington DC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Family of 5. Kids ages 12 boy, 14 boy, 16 girl, and our daughter brought a friend age 15. We are "regulars" to Cancun but thought we'd try something slightly different. I was concerned the distance from the airport, but it was less than an hour, and an "easy" drive. It didn't feel long at all. I also paid a... More 

Was this review helpful? Yes 3
Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had a wonderful two weeks at this hotel. Pick up at the airport went smoothly and transfer time to hotel as expected about one hour journey. On arrival we were upgraded to a sky terrace room by Ricardo which was a terrific room on two levels, a balcony with a hammock on the bedroom level and a terrace with... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Two years in a row we have stayed 8 days here! It is our go to vacation every year now! Amazing food! The employees are UNBELIEVABLE! Best time of our lives! We got one of the room with the sky terrace! Has a hot tub on it!! The Resort is beautiful!!

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Mechanicsville, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Hard Rock is a beautiful resort. It's big, so expect a lot of walking. On some days, it was hard to find a chair to sit in. It's noisy. The music is good if you like rock, but after a couple of days you might be looking for some peace and quiet. You hear everything outside your room too. As... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Ripley, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

What a wonderful vacation we just had. The resort was absolutely beautiful! We stayed for a week and were never at a loss for things to do. What I'd like to comment on though is the staff. They were AMAZING! I don't think I can say it enough. So fun, friendly and helpful. Above and beyond expectations. Way to go... More 

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1 review
1 of 5 stars Reviewed 4 days ago NEW

Unfortunately, this was the worst visit I've ever had in Mexico. 1. The representative that works at the hotel that we booked directly with suggested a room that we thought would accommodate 6 of us but it was too small. The staff did not want to accommodate us in any way. 2. The night we checked in the room had... More 

Was this review helpful? Yes 1
Brandywine, Maryland
1 review
5 of 5 stars Reviewed 5 days ago NEW

Went here for my 50th birthday had a blast, top notched service from beginning to end. Never been to an all inclusive resort, so I don't have anything to compare it with but just know it was the best vacation that my wife and I have had. A must see 2 thumbs up!

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Room service(5)
  • Very good(5)
  • Kid Club(4)
  • Great Place(4)
  • Del Carmen(3)
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Beach (22)
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Children's Pool (1)
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Pool (30)
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Restaurants and Bars (23)
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The Hotel (64)
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Two-Bedroom Presidential Suite (44)

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Dining (1)
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