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All 15 Puerto Aventuras hotels

Hard Rock Hotel Riviera Maya

4.5 of 5 Resort (All-Inclusive)   |   Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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35% OFF + KIDS STAY FREE
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75%
Ranked #9 of 15 hotels in Puerto Aventuras
A recent review
4 of 5 stars reviewed 2 days ago
Paul A Staten Island, New York
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1,302 people have reviewed this hotel

Traveler rating
    640
    338
    166
    73
    85
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540
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (346)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Staten Island, New York
1 review
4 of 5 stars Reviewed 2 days ago NEW

My Family of Four Husband ,Wife ,two daughters 20 years old and a 17 year old. Had one of our best vacations ever! We are Hard Rock members . I first want to start off by saying that we checked in to the Hotel and immediately noticed how beautiful and tremendous the Lobby was. We then Checked in and it... More

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2 reviews
3 of 5 stars Reviewed 2 days ago NEW

We had a great time at the Hard Rock Riviera Maya, and I hope that the negatives that we encountered will be fixed with time. We spent 6 days and 5 nights at HRH Riviera Maya and were there for a conference. The GOOD: Service was excellent! From the waitstaff, cooks at action stations, bellhops, etc. Phenomenal. Ciao (Italian) and... More

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René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Jay N, Thank you very much for telling me about your experience at our hotel. Your feedback is very important as it gives us valuable information on how we are doing in terms of service and helps us to identify areas of opportunity in order to achieve every guest's satisfaction. On behalf of Hard Rock Hotel Riviera Maya please... More

Crete, NE
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Hard Rock Riveria Maya, Hacienda site from July 4-11 and it was great. I wasn't sure what to expect to from the family side but it was great. We traveled with our three sons, ages 24, 21 and 14. They all had a great time. The older boys went to the Heaven side in the evenings... More

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René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hi there BeckyCrete_NE, Thank you very much for your kind comments. I am so pleased to dicover that you enjoyed your vacation at our hotel and experienced a truly Rock Star vacation. Thank you for the staff shout outs. We look forward to your next visit and roll out the red carpet for another amazing vacation at paradise. Cordially yours,... More

Tulum
1 review
5 of 5 stars Reviewed 2 days ago NEW

The property and quality of food was excellent. All the restaurants we visited offered top quality food and service. The rooms and property were very clean and all of the staff were helpful and willing to please.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Beaver Falls, Pennsylvania
1 review
4 of 5 stars Reviewed 2 days ago NEW

Let me start by saying my wedding was beautiful. Lilia was amazing and wonderful to work with. Housekeeping wasn't great. Our king bed was made using two full sheets more than once. we also didn't receive clean towels on two separate occasions. (once I called for them, they arrived within minutes) The housekeeper also threw away my daughters orthodontic retainer.... More

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Halifax, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Fantastic! Something to do all the time, or not, there are chill out places too. The place is idyllic, paradise. The people are so friendly the food is fantastic. We will definitely go back again, it is the first holiday we have ever been on that we weren't ready to go home. There are a few teething troubles but they... More

Review collected in partnership with Hard Rock Hotels & Casinos

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Smithtown, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

Spent a week from June 26- July 2 at the Hard Rock Hotel (Hacienda side) with five family group including 10 adults and 10 kids. Between us, we've been to numerous all-inclusives in Mexico, Caribbean, etc and all of us agreed this was the best overall experience we've had. Pros: The service was excellent and food was better than any... More

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René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Pete M, I truly appreciate you took a momet to review our property and I am beyond glad to learn that you loved your Rock Star vacation at Hard Rock Hotel Riviera Maya. It has been our absolute pleasure to make your vacation a great one and we hope to welcome you back again soon for another spectacular family... More

Tulum
1 review
4 of 5 stars Reviewed 3 days ago NEW

Very good Hotel but did not met my expectation. Did not get the promise 2 25 minute massage as promise by our member agreement The last few times I refer my friends to go to their resort they all get short change on amenities promise by the hotel group, have to reconsider whether I want to tell anymore friend to... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Louis L, I appreciate so much your time for reviewing our property and I am glad to see that you enjoyed your stay; however I would like to extend to you our apologies for any dissatisfaction you may have experienced during your recent visit. I wish you could have reported this to our Public Relations team so we would... More

Rahway, New Jersey
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The facility was smaller than we expected but the service made up for it. The rooms seemed a bit small too but they were clean and the bed were comfortable. We had some issues with the bathroom but as soon as we place the call a technician was on site. The staff was very helpful they were receptive to all... More

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hi mfranco0725, First and foremost thank you for staying with us and for taking a moment to tell us about your experience at our hotel. I am glad to learn that overall you and your family enjoyed a great vacation with us however I would like to offer you an apology for any inconvenient you may have experienced during your... More

San Juan, PR
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel is marvelous. The staff was kind and friendly. At the Market restaurant my friend Ezequiel cure me from a bad cold. He treat me like I was family. Thanks! I will be back next year. Great location to get to the parks.

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hi Fpellot, Thank you for the sweet review. I am so glad to hear that our staff took good care of you and that you received such a highly attentive service specially from Ezequiel whose genuine attentiveness and hospitality made you feel like family. Thank you so much for staying with us. We look forward to welcome you next year.... More

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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Puerto Aventuras #5 Luxury Hotel in Puerto Aventuras #8 Top resorts Hotel in Puerto Aventuras #8 On the Beach Hotel in Puerto Aventuras #9 Family Hotel in Puerto Aventuras #10 Romantic Hotel in Puerto Aventuras
Hotel Class
Number of rooms
1264

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