We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hard Rock Hotel Riviera Maya

Certificate of Excellence
Hotel website
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Special Price
35% OFF THIS SUMMER
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hard Rock Hotel Riviera Maya
Professional photos View all
Browse nearby
Hard Rock Hotel Riviera Maya
Add Photo Write a Review

2,749 Reviews from our TripAdvisor Community

Traveler rating
    1,421
    693
    345
    136
    154
See reviews for
961
895
26
176
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (587)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (2749)
  • Mar-May only
    (963)
  • Jun-Aug only
    (630)
  • Sep-Nov only
    (395)
  • Dec-Feb only
    (761)
All months
San Diego, California
4 of 5 stars Reviewed 2 days ago NEW

Love and hate the idea of the 2 separate Heaven and Hacienda Sections. Brought our 3 older kids, 19, 16, 14. Liked the idea for a place for just adults, but limited us on restaurants that I could bring my 14 and 16 year old to and some of the better quality restaurants were on Heaven side. Maybe allow kids... More 

Was this review helpful? Yes 4
Conway, Arkansas
1 review
5 of 5 stars Reviewed 2 days ago NEW

This resort is Excellent in every way. The service was super friendly and timely. The food everywhere we ate was amazing. They had excellent entertainment. The live bands were very good. The whole resort was super clean and well maintained. Beautiful grounds. Rooms were beautiful and spacious. We had a fabulous time here and would highly recommend it to anyone.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was my husbands first time out of the states and my second trip to Riviera Maya. I must say that we had a blast. Everything from our greeting upon arrival to our bellhop service when leaving was exceptional. This hotel has top of the line staff. The lagoon is gorgeous. The food was great (except Chaio, slow service and... More 

Was this review helpful? Yes
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I don't know where to start! This was a much needed holiday and I chose the Hard Rock because of the brand. I knew it would be fun and it didn't disappoint!! We stayed at Heaven (adults only) and this was a good decision. No screaming children running around and adult only themed entertainment! The restaurants were nice with Zen... More 

Was this review helpful? Yes
Monroe, Michigan
Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

We stayed there a week with a family member who owned some weeks. It was pouring rain when we got there and their room flooded in the night soaking all their clothes. The Hotel dried them all and put their family in a presidential suite! The food overall, was amazing. The weekly entertainers were alway making sure people were "entertained!... More 

Was this review helpful? Yes
Berkshire, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Me and my boyfriend booked Hard Rock Hotel not knowing what to expect as we have never been before. On arrival we were given a surprise room upgrade to a room with a roof terrace with hot tub which was amazing! We were in block 1 which was the furthest block from everything but it was fine and nice and... More 

Was this review helpful? Yes
Portland OR
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We've been going to this property since 1998 when it was Palace Resorts. It keeps improving with each year but Hard Rock has really done it right over the last 2 years! The lagoon is fantastic (our favorite reason for returning) and now has the sandy walk-in beach areas. We stayed on the family side because we had a number... More 

Was this review helpful? Yes 1
Bloomingdale, Illinois
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

My family vacation at the Hard Rock Hotel in Riviera Maya Mexico was exceptional. The entire staff treated us extremely well. The daily activities provided kept all four of my children entertained. The restaurants were great. The Ipanema Grill was my favorite due to the friendly waiters/waitresses especially Juan Pablo Qamaliel. I would recommend this hotel to everyone.

Was this review helpful? Yes 1
Connecticut
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Was there in January 2014 for the Further Paradise Waits concert. The resort had just opened and they were not ready for a sold out resort. Could not eat at a restaurant as they were not taking reservations and the lines were 2 hours long. There was plenty of food at the buffett though. The pool was ice water and... More 

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear LoveToTravel20152015, Thank you for sharing your experience about your visit to our resort when Further Paradise Waits concert. Nothing rocks our world more than hearing that you enjoyed every moment of your stay. Sincerely we hope to welcome you again and roll the red carpet for you to be witness of our improvements and have a blast in your... More 

Memphis, Tennessee
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We came here for a few days after spending a few at HR Cancun, and both properties were delightful, although in different ways. This property is a great alternative to staying in Cancun proper, and puts you closer to several more nature oriented activities. The presidential suite was huge and very well appointed. Staff were, as at all HR properties,... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

1,891 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1640)
Viewed
Hotel & grounds (396)
Viewed
View from room (55)
Viewed
Pool/beach area (402)
Viewed
Dining (115)
Viewed
Room/suite (147)
Viewed
Bathroom (18)
Viewed
Family/play areas (47)
Viewed
Business center/function rooms (5)
Viewed
0:48
Videos (1)
Viewed
Other (454)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (209)
Viewed
Amenities (3)
Viewed
Beach (22)
Viewed
Children's Pool (1)
Viewed
Deluxe Resort View Room (22)
Viewed
Pool (30)
Viewed
Restaurants and Bars (23)
Viewed
The Hotel (64)
Viewed
Two-Bedroom Presidential Suite (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (42)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (5)
Viewed
Room/suite (15)
Viewed
Family/play areas (5)
Viewed
Dining (1)
Viewed
Other (11)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay