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All 15 Puerto Aventuras hotels

Hard Rock Hotel Riviera Maya

4.5 of 5 Resort (All-Inclusive)   |   Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Ranked #9 of 15 Hotels in Puerto Aventuras
A recent review
5 of 5 stars reviewed 3 days ago
TheLegend_11 Cape Girardeau, Missouri
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1,517 reviews from our community

Traveler rating
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    394
    196
    84
    96
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631
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (382)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Cape Girardeau, Missouri
Contributor
14 reviews 14 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had a great trip in May and followed it up with a great trip in July with the girls. The trip down was flawless and our transfer was quick and comfortable with a stop along the way for a 6 pack. We had a very quick and convenient check in with the help of rosy. Our first day ended... More

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear TheLegend_11, Thank you for sharing your experience with us. We are thrilled by your comments and we will keep working to maintain our high standards to keep treating you with the epic service that sets us apart. It will be our pleasure to have you back soon and make another amazing vacation together. Rock on! René Malacara Coss General... More

Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I visited the hotel for a week and was absolutely in love with the service. Everyone is beyond nice. I tipped everyone. Names that stand out are Salim who greets you upon arrival and takes your bags to your room. He was such a sweetheart. David was our waiter at the French restaurant Le Petit Cochon. He was so curteous... More

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear tclovestravel, Your comments are much appreciated. We are very happy to see that you had such a great experience with us. We hope to have you back soon and have another amazing time together. Sincerely, René Malacara Coss General Manager Hard Rock Hotel Riviera Maya More

Houston, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was my 5th trip to this hotel but the first time since they converted it to a Hard Rock Hotel. Love the majority of the decor changes and the new vibe but not too happy with the room remodeling....frosted glass doors on toilet and shower.....so keep that in mind if you are sharing a room and want privacy. But... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Rosalie B, Thank you for your positive review. We are very glad and we would like to make your next visit even better. We will be waiting for you and the stage will be ready for another gig together. Cheers! René Malacara Coss General Manager Hard Rock Hotel Riviera Maya More

Tulum
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our stay was wonderful, this resort has something for everyone. The spa was relaxing with friendly professional staff. There was always an activity at the pool and entertainment at night. We took morning and evening walks and saw monkeys. The food was fresh, there were healthy choices. Dinners were first class.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Esteemed 344pat2014, We appreciate your comments and we are very happy to see that we have delivered a great service for you. We are driven by our guests´satisfaction and we strive to deliver the epic service that sets us apart. We would like to have you back soon for another amazing experience together. Sincerely, René Malacara Coss General Manager Hard... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We stayed at Hard Rock for our destination wedding location. Stayed four days and five nights! It was a beautiful resort, the staff was very welcoming, very attentive. The hotel has a beautiful layout, beach is amazing, the food was great! My wedding coordinator that worked closely with my wedding planner was amazing! But on the night of my wedding... More

Was this review helpful? Yes 4
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Marissa G, We would like to thank you for choosing our resort to commemorate such a special occasion with us, we feel honored to be witnesses of your union. On behalf of Hard Rock Hotel Riviera Maya, please accept our most sincere apologies for the unfortunate event that took place during your stay. We are driven by our guests’... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We came to the Hard Rock at Riviera Maya from Texas for the first time not knowing what to expect. One of the first things that we noticed was how the resort was maintained 24 hours a day. Regardless if it was raining or the sun is shining someone was always making sure that the guests were taken care of-... More

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Paige F, Thank you very much for sharing your comments with us, we are very happy to see that you had such a great time during this special occasion. We are very grateful to see that we have exceeded your expectations and we would like you to come back soon for another amazing experience. Sincerely, René Malacara Coss General... More

Hartford, New York, Usa
Contributor
14 reviews 14 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From September 3 through September 10, 2014 my wife and I chose to vacation at the Hard Rock Riviera Maya (formerly Adventura Palace Resort). It was obvious there has been a significant amount of investment made to renovate the property. Rooms have been redone, hot tubs have been added and all of the restaurants have changed their offerings. Our stay... More

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Esteemed Thomas A, We would like to thank you for sharing your experience with us. We are very glad to see that you had such an amazing time at our resort. We are driven by our guests’ satisfaction and we strive to reach with the epic service that sets us apart and it is very gratifying to see that we... More

Randallstown, Maryland
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

I paid for an all inclusive trip for my family my husband and daughter we spent quite a bit of money coming to this resort. first the rooms are small, second in the room our shower was backed up it took the hotel staff a total of 3 hours to get it fixed. We were not offered a room upgrade... More

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St. Petersburg, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have been Palace owners since 2000, and while I am not thrilled with the transition to Hard Rock the people are still the warm / kind / incredibly attentive to detail people they always were. As noted in an earlier post, the resort itself has a long way to go before I would give it a thumbs up. Most... More

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Karen H, I would like to thank you for sharing your comments with us. It has been opur pleasure having you with us and we appreciate your positive review. We are working diligently to achieve our Rock Stars satisfaction and we strive to reach with the epic service that sets us apart. We would like you to come back... More

Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The service at the hotel was excellent ,the guy at check inn should smile more The room was very good , clean and quiet .The location is good but they have no natural beach .The food was good in some restaurants .

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Esteemed Alejandro E, Thank you very much for your comments. We are working relentlessly to achieve your satisfaction by delivering the epic service that sets us apart. It has been our pleasure and we would like to have you back soon to play another gig together. The stage will be ready! Sincerely, René Malacara Coss General Manager Hard Rock Hotel... More

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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

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