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Hard Rock Hotel Riviera Maya

4.5 of 5 Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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#9 of 15 Hotels in Puerto Aventuras
1,575 Reviews 4 of 5 stars
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1,575 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Patchogue, New York
2 reviews
4 of 5 stars Reviewed yesterday NEW

As a former palace member, we have been to this hotel (formerly the Aventura) many times. The restaurants, spa, pools, beach (lagoon), service, rooms and day trips were what kept us coming back. First I would like to address the people at the Hard Rock who went above and beyond to address my concerns and rectify all the issues I... More

Was this review helpful? Yes 2
Powell, Ohio
1 review
5 of 5 stars Reviewed yesterday NEW

Loved our terrace suite with roof top hot tub for 2! Our first trip together as a couple and it was an awesome experience for us both. If you can upgrade to the suite. I've stayed in other rooms, nice but this was romantic :)

Review collected in partnership with Hard Rock Hotels & Casinos

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Tulum
1 review
5 of 5 stars Reviewed yesterday NEW

This place is filled with awesome sauce everywhere! I do not have 1 bad thing to say at all! Incredible!! The staff are incredible, so friendly. The rooms were great, bed was so comfy. The food rocked!

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.
1 review
5 of 5 stars Reviewed yesterday NEW

The Hard Rock RM was amazing! The staff was friendly and helpful (and most speak English). The food was very good, beach and pool areas clean. Beds and pillows very comfortable. Top notch across the board!

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Greenacres, United States
1 review
5 of 5 stars Reviewed yesterday NEW

This vacation was one of the best vacations my husband & I have ever taken...and we have gone on a lot of vacations! The resort was clean, friendly and the food/drinks were amazing! I can't wait to go back!!!

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Wytheville, Virginia
1 review
5 of 5 stars Reviewed yesterday NEW

Best vacation ever...waited on hand & foot is an awesome experience! Great staff & beautiful place! Food was excellent, service wonderful, entertainment above average, cannot wait to go back! Rented a cabana last day with resort credits...so worth it! Spa is a must!

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Murfreesboro, Tennessee
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just returned from a Fabulous week in the Mayan Riviera and the Hard Rock was wonderful. The rooms were comfortable, food was great and the staff top notch. Maurice, Jay, and Joaquin rocked the pool

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Sardis, BC
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

My husband and I had stayed here two years ago when it was a palace and recently returned this past July for a two week stay in a deluxe platinum sky terrace room. There were amazing things about this hotel, and some not so amazing. But the staff make this place great. Always friendly, very personable, and they know how... More

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René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear PhaneW, On behalf of Hard Rock Hotel Riviera Maya, we extend our most sincere apologies for the past experience you encountered at our resort. Rest assured that your feedback won’t be taken lightly and we have taken action in order to avoid these situations from happening in the future. We would like you to come back and make amends... More

Waukesha, Wisconsin
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Overall, I was underwhelmed. No real beach was a disappointment, the service was just average, the facilities were nothing spectacular, the rooms are on the small side (and it was odd that there are no real walls between the bathroom and the rest of the room), and there was very little music! I was stunned at how little energy this... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Marietta, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

Everyone at the resort went above and beyond to make sure our stay was amazing. However, there are a few employees that truly made our stay amazing! Ismael from the Mexican restaurant, Juan (he wore a white shirt & we saw him in a couple different restaurants), Elida (at the buffet), Julio (he was always working hard in the pool... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

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