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Hard Rock Hotel Riviera Maya

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GreenLeadersPlatinum level
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Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Hard Rock Hotel Riviera Maya
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4,511 Reviews from our TripAdvisor Community

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Rio de Janeiro, RJ
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were there for a 4 night rock concert event, otherwise we would not normally do an all-inclusive since we like to get out and see the area, check out restaurants, etc, but the resort was nicely done and not too massive where you needed a shuttle to get you around. We even brought a scooter for our 4 year... More 

Helpful?
Thank Msturge
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Our stay revolved around a 4-day music event, with a hotel filled with our crowd. Normally, we would not choose a resort vacation, yet this all-inclusive trip exceeded our expectations. The staff alone, would tempt my return, as they were pretty amazing. Hotel is in decent shape. We stayed on Hacienda side-though normally I would not have chosen this side,... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank kristinam1013
Farmington, Michigan
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We exchanged our timeshare and booked in April 15. We didn't know what bands would be here but showed up and Zac Brown and Widespread Panic among others were here. We like to party so it was a pleasant surprise and met some great people. Total party atmosphere. I've been to other hotels in the area which are a little... More 

Helpful?
Thank mcdon239
Chadi B, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello mcdon239, Wow, thank you so much for your amazing review. We are absolutely thrilled you had such a blast during your visit We are eager to host you again and spoil you as only you deserve. Chadi Bou Said General Manager Hard Rock Hotel Riviera Maya More 

Gladstone, Oregon
1 review
5 of 5 stars Reviewed 3 days ago NEW

I spent a week with friends at HRHRM. Everything was great but a few people really stood out for me. The crew at the Eden Beach were the best - Hector, Jony and Alejandro offered excellent service but took time to interact with guests and have fun. They all worked so hard, appeared to have a great time while working... More 

Helpful?
Thank Peggy C
Chadi B, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Peggy C, We are absolutely thrilled to learn you had an awesome experience here in Hard Rock Hotel. We always do our best to pamper our Rock Stars as they deserve, we will recognize the effort of these people that you kindly mentioned who went above and beyond to deliver a really special treatment to you. We will be... More 

Richmond
1 review
5 of 5 stars Reviewed 3 days ago NEW

We went down to see Widespread Panic for 4 nights and this place was awesome!! I've been to lots of all inclusive's before, but this palce was a step above. Top shelf liquors everywhere! Canned beer instead of kegs. There was food on every corner and some really good restaurants- try Ciao for dinner, it's very tasty! The staff here... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank 430jimmy
Chadi B, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello 430jimmy, Wow, thank you so much for your amazing review. We are absolutely thrilled you had such a blast during your visit. We hope to see you back soon. warm regards Chadi Bou Said General Manager Hard Rock Hotel Riviera Maya More 

NYC
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Our first trip to Mexico and Hard Rock made us feel comfortable. Highly recommend!!!! Great location to venture out from. Ruins close by and Playa de Carman an easy taxi ride. Excellent beach on property and more swimming pools than you can visit in a week. Also, try the Temazcal for an authentic experience.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Tom M
Chadi B, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Tom M, We are very grateful for your wonderful comments and for choosing our resort to relax during your vacation. We hope you come back soon. Chadi Bou Said General Manager Hard Rock Hotel Riviera Maya More 

Clio, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We got out of the cold and snow in MI and had the vacation of a lifetime at the Hard Rock! My husband and I could not say enough about how awesome this place is! They don't let you go 5 minutes without putting another drink in your hand. Do yourself a favor and GO!

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Tammy H
Chadi B, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Tammy H, Thank you for a great review. We are very happy we delivered the rock star treatment you deserve. Our Hard Rock staff will be waiting for you with open arms. Warm regards. Chadi Bou Said General Manager Hard Rock Hotel Riviera Maya More 

germatown
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

We went to see Zac Brown Band (and many more bands) for their Castaway concert. The hotel was amazing. The room was clean and there was a nice jacuzzi tub in the tub that came in real handy after dancing all night to soak your tired body. Great pools, food, setting. The beach was very cleverly created and it was... More 

Helpful?
Thank arlefevre
Chadi B, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello arlefevre, We would like to thank you much for sharing your experience at Hard Rock Riviera Maya and for giving us the opportunity to serve you. We are very happy to hear you had a true Hard Rock experience. We will be overjoyed to receive you once more here in Hard Rock Riviera Maya. Your Hard Rock family will... More 

Boulder, CO
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here in February 2016 in a Rock Platinum Sky Terrace. The service was fantastic, the buffets were good, and the food was much better than I expected at the sit-down restaurants (French and Italian). There are some pretty fish in the lagoons in front of the hotel. Kids would enjoy snorkeling there, and adults can enjoy watching the... More 

Helpful?
Thank Little_Lilly
Chadi B, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Little_Lilly, Thank you for the review, we are glad you had a true hard rock experience. We would love to have you back and provide you with a rock star service you deserve. Warm regards. Chadi Bou Said General Manager Hard Rock Hotel Riviera Maya More 

Richmond, Virginia
1 review
3 of 5 stars Reviewed 4 days ago NEW

We stayed on the Heaven side of the property. Our room was actually quite nice and clean, but the mattress was hard and the entire resort is LOUD. There is literally nowhere to escape to if you want quiet. We understand that this is a Hard Rock hotel and therefore music is a big deal, but there should be some... More 

Helpful?
Thank SunSandMargarita
Chadi B, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello SunSandMargarita, Thank you for taking the time to share this review with other readers. We really regret that our assorted cuisine with more than ten options was not to your liking. We are glad that you enjoyed our spa. Your comments will turned over to our management team fro review. We would love to have you back and have... More 

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