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Hard Rock Hotel Riviera Maya

Certificate of Excellence
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Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Hard Rock Hotel Riviera Maya
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2,879 Reviews from our TripAdvisor Community

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Traveler rating
    1,493
    726
    358
    144
    158
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1,019
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (609)
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Washington DC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

Family of 5. Kids ages 12 boy, 14 boy, 16 girl, and our daughter brought a friend age 15. We are "regulars" to Cancun but thought we'd try something slightly different. I was concerned the distance from the airport, but it was less than an hour, and an "easy" drive. It didn't feel long at all. I also paid a... More 

Was this review helpful? Yes 1
Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

We had a wonderful two weeks at this hotel. Pick up at the airport went smoothly and transfer time to hotel as expected about one hour journey. On arrival we were upgraded to a sky terrace room by Ricardo which was a terrific room on two levels, a balcony with a hammock on the bedroom level and a terrace with... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Two years in a row we have stayed 8 days here! It is our go to vacation every year now! Amazing food! The employees are UNBELIEVABLE! Best time of our lives! We got one of the room with the sky terrace! Has a hot tub on it!! The Resort is beautiful!!

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Mechanicsville, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Hard Rock is a beautiful resort. It's big, so expect a lot of walking. On some days, it was hard to find a chair to sit in. It's noisy. The music is good if you like rock, but after a couple of days you might be looking for some peace and quiet. You hear everything outside your room too. As... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Ripley, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

What a wonderful vacation we just had. The resort was absolutely beautiful! We stayed for a week and were never at a loss for things to do. What I'd like to comment on though is the staff. They were AMAZING! I don't think I can say it enough. So fun, friendly and helpful. Above and beyond expectations. Way to go... More 

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Brandywine, Maryland
1 review
5 of 5 stars Reviewed 3 days ago NEW

Went here for my 50th birthday had a blast, top notched service from beginning to end. Never been to an all inclusive resort, so I don't have anything to compare it with but just know it was the best vacation that my wife and I have had. A must see 2 thumbs up!

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Chesterfield, Virginia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Beautiful location! A lot of all-inclusive resorts include food, drinks, and entertainment, but Hard Rock includes the excursions and spa as well!! Food and rooms are fantastic. Excursions are so much fun! What we loved most was the service! WOW!!! They know how to far exceed expectations. A special shout out to Gerardo, Ivan and Aldo!!!!

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Browns Mills, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Hard Rock Riviera Maya facilities are great, their staff is second to none and their restaurants are over the top. I had a marvelous vacations and the ambient was adults only. The resort had something for everybody. The spa is a 5 Stars, I have been therwhen it was the Spa Palace and the transformation to the Hard Rock... More 

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2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We just returned from a fabulous week at the Hard Rock Hotel in Riviera Maya! I can't say enough about how wonderful the staff was in every capacity. Fernanda really took care of us and helped my husband plan a 20th anniversary surprise for me. She went out of her way to make sure we were having a great time.... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 3 days ago NEW

This is our first time to Hard Rock Hotel in Rivera Maya. The hotel is nice but service isn't quite good. Had to wait a long time to eat. Food is not as readily available like at the moon palace. The heaven adult section was not very busy compare to the hacienda side.

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Hotel Review Summarization

What travelers say

  • Room service(5)
  • Very good(5)
  • Kid Club(4)
  • Great Place(4)
  • Del Carmen(3)
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Two-Bedroom Presidential Suite (44)

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