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All 15 Puerto Aventuras hotels

Hard Rock Hotel Riviera Maya

4.5 of 5 Resort (All-Inclusive)   |   Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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35% OFF + KIDS STAY FREE
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75%
Ranked #9 of 15 hotels in Puerto Aventuras
A recent review
4 of 5 stars reviewed yesterday
readingcoach Massachusetts
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  • Reviews (1,317)
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1,317 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (351)
Date | Rating
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English first
Massachusetts
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

This resort is aptly named Heaven! The rooms, the food, the service, and the spa were all terrific! The property is gorgeous and well maintained. The only complaint we had was the beach. They have created lagoon beaches by using rock walls to block the waves and rough surf. If you like waves and long walks on the beach, this... More

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Tulum
1 review
5 of 5 stars Reviewed yesterday NEW

We found this resort to be very friendly and accommodating. The service was wonderful and overall, the food was good. Our family of 8 (6 adults and 2 small children) have extensive palates and enjoy many different foods. We found Zen and the Frida restaurants to be our favorites. Yes, some were better than others. We tried to try a... More

Review collected in partnership with Hard Rock Hotels & Casinos

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Miami, Florida
Contributor
18 reviews 18 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our fifth trip to Cancun. Before with the Palace and now to Hard Rock… very similar concept. We love all inclusives… last year we visited the one en Punta Cana. This June 2014 we went to the new one in Riviera Maya. Nice hotel, different deco but nice. Two lobbies, one for family with children and another for couple only.... More

Was this review helpful? Yes 1
Whites City, New Mexico
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

one of the best hotels that I have stayed,,the food excellent.the staff excellent to specially the people from public relations(mabel and sofia.).the same I can say about all the staf.Maybe a little inconvenience is that the highway is afar and witw the hot is not easy to walk

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Boston, Massachusetts
1 review
5 of 5 stars Reviewed 2 days ago NEW

My family stayed for a week in April, and we had an Amazing vacation here.The hotel has excellent food, service, and attractions. The food did not disappoint. Every restaurant had incredible food. Our favorite was the Mexican restaurant. The guacamole and meal was delicious. The Japanese restaurant also had delicious food, but I was more impressed with the food from... More

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Tulum
1 review
3 of 5 stars Reviewed 3 days ago NEW

The website shows Xbox and kid friendly snacks in the rooms. Big selling point for our kids, however never saw a Xbox, called to get one, they put us on a waiting list, Console showed up but no controls or games for an entire week, Never had snacks in room the entire week as advertised on website. Very disappointing for... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Wichita, KS
1 review
4 of 5 stars Reviewed 3 days ago NEW

Just spent July 15-21, 2014 at Hard Rock Hotel Riviera Maya with my husband and 10 year old daughter. We all had a great time. Resort - The resort has been updated in Hard Rock motif. The lobby was nice and we had excellent service throughout our stay. Resort Credits - We received $1500 in resort credits. There are specific... More

Was this review helpful? Yes 1
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I stayed for 10 nights at the resort on the heaven side. The rooms are amazing!!! The resort is beautiful and the staff throughout the resort are so helpful and lovely. They all work so hard. The resort credit is a great deal, the spa and posh salon are well Worth a visit using it. We had... More

Was this review helpful? Yes 2
Des Moines, Iowa
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

BEWARE of the Resort… I believe you take the good with the bad and fun is what you make it. I was not even going to waste my time with a review, but it truthfully upset me when I just saw an ad today where the HARD ROCK Riviera Maya is having a Grand Opening…AGAIN!!!??? PLEASE DON’T BE FOOLED be... More

Was this review helpful? Yes 4
Indianapolis
1 review
2 of 5 stars Reviewed 4 days ago NEW

My Family and I checked in today. Few reasons why we picked the HR originally, location and supposly family friendly. I don't think I ever left a review before but feel compeled to. They advertise that there's going to be a kid goody basket when you arrive? Not... They acted like they didn't know what I was saying? They advertise... More

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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Puerto Aventuras #5 Luxury Hotel in Puerto Aventuras #8 On the Beach Hotel in Puerto Aventuras #8 Top resorts Hotel in Puerto Aventuras #9 Family Hotel in Puerto Aventuras #10 Romantic Hotel in Puerto Aventuras
Hotel Class
Number of rooms
1264

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