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Hard Rock Hotel Riviera Maya

Certificate of Excellence
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Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Best prices for: 1 room 1 guest
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Hard Rock Hotel Riviera Maya
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2,761 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (588)
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Tulum
4 of 5 stars Reviewed yesterday NEW

Lots of restaurants with great food! Zen was the best! Rooms are small-double beds not big enough. Bathroom was wonderful and big! Was there for a wedding-excellent beach ceremony. However, there is not a beach, just a small private beach area. Heaven nightclub was fun. Suggestion-when you arrive, check what you can use your credits for and when. Some of... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

As we sit here, departing Cancun it gives me time to reflect on our lackluster encounter with this property & staff. We visited as referrals to our friends Palace Premier membership & stayed @ the Sun Palace in 2013. This hotel & staff's efforts were not any way near comparable to our previous trip to Cancun. For the most part,... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

This has been one of the best resorts I have ever visited! Good food, excellent spa and n amazing group of staff members, especially Ricardo and the rest of the entertainment team. I'm planning another trip next year with my friends and we all cannot wait!

Was this review helpful? Yes 2
Salt Lake City, Utah
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We got to go stay at the Hard Rock Hotel near Cancun for a trip my husband earned from work. We had such a great time! We went on little excursions including: local cenotes and a Mayan meal, Chicenitza, and Tulum. Some of the busses had toilets, which was very important for a pregnant lady, me! Everyone was so nice... More 

Was this review helpful? Yes 1
Paris, France
Level Contributor
144 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It was a good all inclusive: - bus took forever to go as it was waiting for two people who never showed up - drive from the airport to the resort is long - no real beach - its protected by rock - lagoons are good and seaweed is removed consistently - service was awesome - food was good -... More 

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New York City, New York
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great for family vacation. Love the resort credit, we used them for Dolphins swim, spa, tulum, and snorkeling trip. Excellent staffs, they made our stay very pleasant. Love to feel the positive energy from all staffs. We also feel safe inside resort. It's worth the money we spent.

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East Hanov
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Service is impeccable and "white glove" caliber. All of the staff go above and beyond to help you out and serve you. Constantly asking you if you want more of everything/anything, but in a good unimposing manner. Food quality was very good. All food was fresh at all times (and not sitting around under heat lamps all day). The overall... More 

Was this review helpful? Yes 2
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear JRM-NJ, Thank you so much for sharing your experience, your opinion is truly appreciated. It makes us happy to see that you had such an amazing time at our resort. Your suggestions and observations are vital important and will be used as feedback in order to satisfy our dear Rockers expectations; The band is eager to have you back... More 

Glasgow, Scotland, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Massive hotel at Rivera Maya which has the wow factor including a pool & jacuzzi in the disco which is on Thurs to Sunday. There are 2 hotels on site one for families(Hacienda) & one for adults only next door(Heaven) to each other. The grounds are spotless as are the many swimming pools. Events on everyday & night to keep... More 

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San Diego, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Love and hate the idea of the 2 separate Heaven and Hacienda Sections. Brought our 3 older kids, 19, 16, 14. Liked the idea for a place for just adults, but limited us on restaurants that I could bring my 14 and 16 year old to and some of the better quality restaurants were on Heaven side. Maybe allow kids... More 

Was this review helpful? Yes 5
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Greetings tricia530, Thank you for your great review,I truly appreciate your great comments and also your suggestions that of course will be shared with the key members of our organization for further consideration as our goal is to always provide excellent service and unforgettable vacations, we thank you one more time for reviewing us and hope we can welcome you... More 

Conway, Arkansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This resort is Excellent in every way. The service was super friendly and timely. The food everywhere we ate was amazing. They had excellent entertainment. The live bands were very good. The whole resort was super clean and well maintained. Beautiful grounds. Rooms were beautiful and spacious. We had a fabulous time here and would highly recommend it to anyone.

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Shelly O, Thank you very much for your amazing review, is my pleasure to read your nice comments about the resort and how much you liked the excellent entertainment and the live bands, I am so happy to hear that you had an excellent stay and would highly recommend it to anyone. I sincerely hope we can have the... More 

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