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Hard Rock Hotel Riviera Maya

4.5 of 5 Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Hard Rock Hotel Riviera Maya
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Hard Rock Hotel Riviera Maya
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2,093 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
3 of 5 stars Reviewed today NEW

Paid for a two befroom suite and had a problem in the middle of the night with roof leaking on our bed. It took many hours for staff to respond. We were given another room the next day but without a second bedroom. Front desk staff was very uncooperative.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Miami, Florida
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed at the HRH Riviera Maya during a business trip, and I'm still crying because I was not able to get the most of the amenities during my stay due to work. Being part of the event planning staff, I was assigned a Deluxe Platinum Grand Sky Terrace room in the Hacienda side, and I really can't say enough... More 

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2 reviews
5 of 5 stars Reviewed yesterday NEW

My boyf and I are 30-somethings and we have been checking out various Hard Rock locations over the course of the past year. (March 2014 Punta Cana) We stayed at Riviera Maya in September 2014 for my 30th birthday and have not stopped talking about it since. We had a BLAST! Not only were they amazing and upgrade our room,... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

For someone who prefers boutique style accommodations over an all inclusive resort, I sure did enjoy the Hard Rock Experience during our stay! We stayed on Heaven's side of the resort and had a fantastic view of the water and boats passing by. Our room was very spacious and modern, equipped with jacuzzi and the Hard Rock's version of a... More 

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Vancouver, Canada
2 reviews
4 of 5 stars Reviewed yesterday NEW

I was a solo female traveler and I had a blast. Felt safe, even though I was getting hit on a lot by some of the male staff. This is definitely a party resort. staff was very friendly, travelers were very social and happy. But almost everyone I talked to had something stolen from them. It broke my heart to... More 

Was this review helpful? Yes 1
Chicago
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is 2nd time we have stayed at this hotel. The first time was when it was the Adventura Spa Palace Resort 11 years ago. A lot has changed. The facility is clean and well kept. The rooms are nice and comfortable and only minor changes from 2004. The Spa is better than ever and is the best thing about... More 

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

THE BAD THE SIZE Let me start off by saying; this place is humongous. I knew Cancun resorts were huge, but I can't imagine any bigger than this one. That being said, the sheer size of the place presents challenges to both guests and staff. If you stay here be prepared to walk a ton. Distance between bars, pools, beach... More 

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Dallas, Texas
1 review
4 of 5 stars Reviewed yesterday NEW

This is our 2nd time here at the Hard Rock. We are always impressed with the incredible service we receive from the staff. There are an abundance of activities going on so you will never be bored. The variety and quality of the food from the 12 restaurants is absolutely wonderful. There are lots of very healthy options to choose... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Orlando, FL
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent 5 nights at Hard Rock Riviera Maya in January 2015 and had such an awesome time! The service was second to none and the rooms were beautiful! We had a king room with a balcony and then a separate upstairs with a hot tub and chairs on a rooftop balcony! The pools are beautiful and the entertainment at... More 

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McLean, Virginia
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I recently returned from a 3-night stay (Jan 12th -15th) at the Hard Rock Riviera Maya, courtesy of a very large LatAm regional sales kick-off meeting held by my company, thus perspective will be slightly different than most reviewers'. My experience with hotel staff on a one-to-one basis was rather limited as I did not frequent the pools or linger... More 

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René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear MaryGL6016, Thank you so much for the amazing review! Feedback like yours ignites our passion to serve. It’s been a pleasure having you with us. Thank you for recommending us so highly. We hope to welcome you again in the near future so you can experience another Rock Star break at Hard Rock Hotel Riviera Maya. Keep on Rocking!... More 

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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Cheap Tickets, Expedia, Booking.com, Sabre Hospitality Solutions, Orbitz, Tingo, Despegar.com and Odigeo so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#8 Top resorts Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#9 Family Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras

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