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All 15 Puerto Aventuras hotels

Hard Rock Hotel Riviera Maya

4.5 of 5 Resort (All-Inclusive)   |   Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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75%
Ranked #9 of 15 hotels in Puerto Aventuras
A recent review
4 of 5 stars reviewed yesterday
Krista A New York City, New York
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1,285 people have reviewed this hotel

Traveler rating
    634
    331
    162
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    85
See reviews for
529
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (342)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
2 reviews
4 of 5 stars Reviewed yesterday NEW

My husband and I truly had a phenomenal time on this trip. We stayed on the adults only side, Heaven, which is a very appropriate name. It was heaven! It was calm, quiet, and relaxing. Of course, they had a nightclub, great dining options, and a pool party everyday! My husband and I went to the beach each and every... More

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Nj
1 review
4 of 5 stars Reviewed yesterday NEW

My husband and I went for our honeymoon and we had a great time. The service was phenomenal, the food in the restaurants was absolutely delicious, and the beach was just amazing. We stayed on the Heaven side and it was the best choice. Adults only! It wasn't crowded, there was never a wait for dinner, and we could always... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hard Rock RM actually exceeded our expectation. We have visited this resort when it was Spa Palace. Hard Rock has really done some major renovation. Rooms are very nice & new looking. Great vibe & exceptional service. Club Heaven was fantastic. We will definitely return & can't wait until they open the Los Cabos Hard Rock. Really a good overall... More

Review collected in partnership with Hard Rock Hotels & Casinos

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Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at the HRH Jul 5 - Jul 11 and overall it was great. Check in was easy and the room was ready despite arriving a few hours before official check in time. We received resort credits which can be used for everything from a offsite excursion to a bottle of wine. We only ended up spending about half of... More

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York, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

This place was amazing. My husband and I stayed on the Heaven side and it truly was. The service and food was amazing. We were pampered and given resort credits, which allowed us to enjoy some luxurious treats, like spa treatments, at an affordable rate. The food was incredible, esp at le petit couchon, & frida. Breakfast and lunch buffets... More

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello free butterfly, Thank you for reviewing our property. I am so pleased we have surpassed all your expectations and that you had a great stay. Thank you for the staff shout outs as well, I will share your kind comments with Yuridia and Lewis so they know they rocked your time at the beach. It was an absolute pleasure... More

Tulum
1 review
5 of 5 stars Reviewed 2 days ago NEW

Just spent a week in heaven the staff goes above and beyond I really hope they all get incentives because the staff made our vacation a memorable experience they all really work hard ! The food was awesome and I really don't see why anyone would give this resort a bad rating you really need to have a open mind... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Toni A C, Thank you so much for the terrific review. It was our absolute pleasure to make of your stay a truly Rock Star experience and rest assured that we reward the hard work and dedication of our great staff who give their best to make our guests spend an incredible time at Hard Rock Hotel Riviera Maya.... More

Spring, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

I have to say we had high expectations about the Hard Rock Riviera Maya from the very beginning, specially when the price isn't that cheap at all. Well, we had such a great time during our 5 day stay at the hotel, that we are really considering going back next summer. The service is a totally 5 stars, the staff... More

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hi there Alekz74, Thank you for reviewing our hotel, it was lovely to read you all enjoyed your stay and you would return for another extraordinary vacation with us, because we pride ourselves in providing exceptional friendly and unparalleled service to every guest. It has been our pleasure having you as our guest. We are counting with your preference in... More

Cleveland, Ohio
1 review
5 of 5 stars Reviewed 3 days ago NEW

The pictures shown do not even compare to the beauty of Club Heaven. We were at this club every night and had a wonderful time. The staff at this location gave service that well exceeded our expectations.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Kristy S C, I am beyond pleased to know we have surpassed all your expectations in every way every day and night of your stay! It is so wonderful to hear you loved our beautiful Heaven Club and enjoyed yourself dancing and having mouthwatering cocktails. Thank you for the five-star review. It has been a pleasure having you with... More

Rock Hill, South Carolina
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My girlfriend and I spent 7 nights at the HRRM over the July 4 holiday. We traveled with 3 other couples and stayed on the Heaven side. The HRRM is a great place to stay if you are looking for a serene holiday. I’ll review each aspect that stands out from our experience. Check In- Were given cool hand towels... More

Was this review helpful? Yes 8
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Chadderbox, Thank you very much for your very detailed comment on Hard Rock Hotel Riviera Maya as it gives us valuable information on where we are in terms of service and facilities. Everyday we aim to deliver authentic experiences that rock for every guest so that's why we are very pleased to see that we have achieved our goal... More

Dallas, TX
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I visited the Hard Rock Riviera Maya in mid June for a friends wedding and I thought the overall experience was pretty great. There were some minor issues that I'll point out, but nothing that made my experience horrible. My first impression of the property when driving up in the Hard Rock van (which I had to wait 30 minutes... More

Was this review helpful? Yes 2
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hi cheetah8, Thank you for taking a moment to tell us about your recent stay at our hotel. We truly appreciate your feedback as it helps us to know where we are in terms of services and facilities. Nothing makes us happier the getting these wonderful comments that confirms that we created a truly Rock Star experience for our esttemed... More

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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Puerto Aventuras #5 Luxury Hotel in Puerto Aventuras #8 On the Beach Hotel in Puerto Aventuras #8 Top resorts Hotel in Puerto Aventuras #9 Family Hotel in Puerto Aventuras #10 Romantic Hotel in Puerto Aventuras
Hotel Class
Number of rooms
1264

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