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Hard Rock Hotel Riviera Maya

Certificate of Excellence
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Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Best prices for: 1 room 1 guest
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Hard Rock Hotel Riviera Maya
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3,046 Reviews from our TripAdvisor Community

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Traveler rating
    1,584
    761
    383
    153
    165
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1,125
970
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189
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (629)
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Astoria, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Let me start off by saying we did have a great vacation but there were a few areas that let us down from being amazing. My husband and I were so excited to stay at the HRH for our honeymoon. My sister in law is our travel agent and she informed the hotel of our honeymoon as well as myself... More 

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Los Gatos, California
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a fine budget friendly family and adults only all inclusive resort. We are currently vacationing in this resort and just about everything is good, but it could be better. On the positive side the pool is beautiful and the service is good. There are plenty of places to eat a snack like pizza, hamburgers, sandwiches. The personnel is... More 

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Monterrey, Mexico
1 review
4 of 5 stars Reviewed yesterday NEW

it's a good hotel, with very nice facilities!! and the music was exquisite. the Heaven disco is a very good place if you want to stay inside of the hotel facilities at night. i definitive will come back

Review collected in partnership with Hard Rock Hotels & Casinos

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South
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

The room? Awesome! Very comfy beds and huge bathrooms. The facilities were top notch and super cleaN. For a resort, the gym is more than adequate. The food was very good as well. The only downside is the beach.....full of seaweed and very rough surf

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1 review
4 of 5 stars Reviewed yesterday NEW

Since our arrived all the Staff have been nice always trying to make you comfortable and happy, especially our guest service Yoselin Bonilla always concern about our wellness. Food is very good, rooms are clean, pool is great, service around it is excellent.

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Nottingham, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Relaxed atmosphere - no pretence to the place at all. The staff were amazing - friendly, welcoming, jolly, couldn't do enough - special mentions for Carlos in Frida, Ismael and Leydy in Zen, David in the Market Good hotel facilities for the kids - a good pool and wide selection of decent quality food. Access to loads of great trips... More 

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St. Louis, MO
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

This wasn't our first trip to the HRRM, but it might have been our best. Our daughter had a “destination wedding” here in June, 2014 and we had about 58 people attend / stay at the HRRM. Rosy (Ricaldi) and Marcela (Rosy’s assistant), the wedding planners staff, butlers (Carlos, Tomas, Jazhiel), etc. did a fantastic job the entire week. There... More 

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New York City, New York
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Location! Location! Location! We love HRRM & the Rock Spa. We have been to this location 7 X. ( 5 with the previous owners & 2 X with HRRM ). My daughter & I travel together & we come here to relax & connect. The service people are the BEST ! It must be in their DNA... the Mexican people... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Raleigh, North Carolina
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

My family and I were blown away with the exceptional service and the friendliness of all their staff. You could tell that our satisfaction was so important to them! The hotel is very well run! The facility was very beautiful and luxurious with plenty of fun things to do. The entertainment crew were on a mission for their guests to... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Just returned from a very enjoyable stay at this resort. Great resort for us as as a family with two teenagers. High quality service and really welcoming staff made our stay very special. In particular we would like to thank Lucia and Abraham in the sports bar (glad you enjoyed the magic!), Lucio and Jose in The Market, Jeny and... More 

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Hotel Review Summarization

What travelers say

  • Room service(5)
  • Very good(5)
  • Kid Club(4)
  • Great Place(4)
  • Del Carmen(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,235 photos of this hotel

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Pool/beach area (426)
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Hotel & grounds (438)
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Bathroom (22)
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Room/suite (158)
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Family/play areas (50)
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Dining (125)
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Amenities (3)
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Beach (22)
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Children's Pool (1)
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Deluxe Resort View Room (22)
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Pool (30)
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Restaurants and Bars (23)
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The Hotel (64)
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Two-Bedroom Presidential Suite (44)

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Hotel & grounds (5)
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Pool/beach area (5)
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Room/suite (15)
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Family/play areas (5)
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Dining (1)
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Other (31)
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