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Hard Rock Hotel Riviera Maya

Hotel website
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Special Price
35% OFF + $1,800 CREDIT
Best prices for: 1 room 1 guest
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Hard Rock Hotel Riviera Maya
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Hard Rock Hotel Riviera Maya
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2,478 reviews from our community

Traveler rating
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    625
    326
    124
    145
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876
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148
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (556)
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    (790)
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    (775)
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1 review
4 of 5 stars Reviewed yesterday NEW

Overall a very clean and friendly resort. Beach chairs usually available. Pools and lagoon was very nice. Food was Good, ate breakfast each day at Ipanema. Our waiter Lucio took great care of us. Excellent service and a great person who really cares about the guests.

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Service is absolutely wonderful here . friendly to all types of people. Would recommend to anyone! Bar service and room service is killer they somehow know when you leave and clean your room and have everything ready to go. The swim up bar and pool entertainers were a lot of fun music is great super clean and everyone is so... More 

Was this review helpful? Yes 2
Andover, Kansas
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

We had medicine taken from our room on our first day of our stay. Victor helped us out a few days later when we became so frustrated with security and the conceriege for not assisting us. VICTOR gets 5 stars for going out of his way and saving our vacation by getting the house doctor and pharmacy involved to help... More 

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Barrie, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My only anticipated concern with Hardrock Maya was the lack of beach, there is a man made swimming area. It turned out to be an awesome exchange. I have enjoyed many fabulous beaches in Mexico, with red flag days, meaning no swimming but not at Hardrock. The breakwall means you can swim in a beautiful calm area every day. Not... More 

Was this review helpful? Yes 1
Ontario
Top Contributor
54 reviews 54 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We found this resort very family friendly without having the whole resort cater to kids exclusively. The rooms were spacious and very clean, the pools were all great and there were lots of chairs on the beach and around the pool. All of the restaurants were good. Our favorites were the Mexican, Japanese and the buffet by the ocean for... More 

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Deposit, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

Our concierge,Yoselin Bonilla, is one of the best advertisements for the Hard Rock. She made us feel like we were coming home and quickly solved any small problems ànd made everything to do with check in so much easier. All the staff is super there but she is such an asset

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Judie E, Thank you for sharing your comments and highlight the names of the staff members who rocked your world! I will acknowledge them accordingly. Thanks again for your comments and hope we can welcome you again soon. LOVE ALL, SERVE ALL René Malacara Coss General Manager Hard Rock Hotel Riviera Maya More 

Geneva, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were member #4 of Legendary and we have travel to that resort from the time of Avantura Spa and now as Hard Rock the service just improved a lot. Some little attention to details were missing, but overall, it was perfect.

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René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Greetings mario_thibert, Thank you! This is a very gratifying review, especially the mention of the amazing staff, is a real pleasure to know that we has met the goal, do what you love and love what you do, it is the key, and is great to know that you will be back soon, here at Hard Rock Hotel Riviera Maya... More 

Colorado
1 review
4 of 5 stars Reviewed 4 days ago NEW

As a whole we were very pleased with this resort. Enough so that we bought in to the Legendary Destinations Group. That being said since changing to Hard Rock Riviera Maya from Aventura Spa Palace some things have changed and not all for the better. The crowd is understandably younger and the vibe more of a party atmosphere. Which like... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Greetings Jeffrey M, Thank you very much for your kind review, We are so happy that you had a wonderful time at our resort sharing expeiencies with all of us. Also we apreciate your comments about our staff, the food and your room. Now you are part of the Hard Rock family and we will be very glad to see... More 

Melville ny
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just got back from this resort and was soooo happy we chose it. We are Lengendary members and want to try all of them. This was a amazing vacation. The staff could not do enough for you. If there was something you needed it was taken care of right away and always with a smile We stayed at the Heaven... More 

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Norfolk, Virginia
1 review
5 of 5 stars Reviewed 4 days ago NEW

You have to work very, very hard not to have an incredible experience at this resort. From start to finish, we were treated like rock stars. The entire staff, from the moment we got off the shuttle to the time we boarded to leave, had one intention and one intention only - to make sure we were taken care of... More 

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Greetings Dan J, Thank you very much fir your review; I am pleased to read your comments, we all at Hard Rock Hotel Riviera Maya enjoy guests as you who love and live the rock 'n roll experience in all its magnitude, once again thank you for taking the time to share with us your impressions of your visit, sincerely... More 

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