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All 15 Puerto Aventuras hotels

Hard Rock Hotel Riviera Maya

4.0 of 5 Resort (All-Inclusive)   |   Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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69%
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed today
one2onephotography Kitchener, Canada
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834 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
Date | Rating
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English first
Kitchener, Canada
Contributor
20 reviews 20 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed today NEW

I always start by saying that I am a wedding photographer and I shoot a lot of weddings in the Caribbean, so I don't get to chose the hotel nor do I pay for my trip, so its an unbiased review. I liked this hotel a lot, but I understand it was expensive. Great place for a wedding. Rooms are... More

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Red Lake, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the minute we arrived until when our airplane landed in Canada, we were continually pleased with the service and attention to detail! Our daughter forgot her iPod in our rooms when we left, and the housekeeping service found it and brought it to customer care, who forwarded it to us quickly and free of charge. This level of care... More

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Cleveland, Ohio
Contributor
19 reviews 19 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was traveling with my daughter and two grandchildren ages 12 and 8. We have stayed in one room before at a Dreams last year and at a Disney hotel the year before that. Upon arrival to the HR we were warmly greeted with a cold towel and refreshing drink. While being escorted to the front desk for check in... More

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I'm back for my 3rd time at this resort. 2006 for a wedding - fantastic, 2011 again fantastic and this time a visit with my sister, brother and sister in law. From the moment we arrived to the moment we left it was amazing. We had a presidential suite as my sister has been a premier member and we were... More

Was this review helpful? Yes 1
Raleigh, North Carolina
1 review
4 of 5 stars Reviewed 2 days ago NEW

We stayed with a family of 5 on the Hacienda side.... We had a great week and and great weather. Overall, the resort was very clean and the restaurant choices were plentiful and the service was attentive and friendly. The resort was only at 45% capacity, so there were no issues getting reservations for the spa or any of the... More

Was this review helpful? Yes 3
René M, Director General at Hard Rock Hotel Riviera Maya, responded to this review

Hello MichelleE74, Thank you so much for your fantastic review. We are thrilled to see that your family vacation at Hard Rock Hotel Riviera Maya was a hit! It’s so great to find that everyone in your party had a blast and enjoyed our facilities as well as our services. We love receiving feedback mentioning those from our staff who... More

St. Charles, MO
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Aventura Palace was one of our favorites if not our favorite resorts having been there numerous times. When we learned they were going to turn it into a Hard Rock property we were concerned. However, we loved it! They have made some great improvements and still working on more. We will definitely be back --- again!

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René M, Director General at Hard Rock Hotel Riviera Maya, responded to this review

Hi there CarlLB, Getting such wonderful reviews like yours really makes our day! It is so great to know that you loved our new concept and that you will return for more rockin’ experiences. Thank you for recommending us so highly. We cannot wait to welcome you again and roll out the red carpet for you! Best regards. René Malacara... More

Vernon, New Jersey
1 review
4 of 5 stars Reviewed 2 days ago NEW

People who complain about this place are just people who will always find something wrong everywhere they go! We attended the "Boots in the Sand" and coudln't have been more happy. (and to think we almost cancelled because of bad reviews). Service was OUTSTANDING...a shout out to Williams...you are awesome as are all the employees. Friendly, attentive and just down... More

Was this review helpful? Yes 1
René M, Director General at Hard Rock Hotel Riviera Maya, responded to this review

Hi Sherri C, I really enjoyed your short but sweet review. Thank you so much for sharing your fantastic experience at Hard Rock Hotel Riviera Maya and for recommending us so highly; we could not be happier to see that we exceeded your expectations every day. Thank you for mentioning the outstanding service from Williams, I will let him know... More

Gatineau
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Being past Palace Members and now Member of Hard Rock it continues to amaze us how services continue to regularly diminish and or disappear altogether. Anyways...... Here are my comments, in no particular order, on our week at the HRRM for the 1st time since. We had previously stayed at the Aventura Spa 5 times. We had just finished spending... More

Was this review helpful? Yes 2
René M, Director General at Hard Rock Hotel Riviera Maya, responded to this review

Hello cruisinforasnoozin, Thank you for sharing your experience at Hard Rock Hotel Riviera Maya, we are glad to hear that overall you had an amazing time at our property and enjoyed our service as well as our facilities however, I would like to offer you my humble apology for any inconvenient you may have experienced during your stay. I would... More

A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

We read reviews before visiting the Hard Rock Hotel and were worried by the negative reviews. We have nothing negative to say about the hotel. Our stay was WONDERFUL. Hotel was CLEAN, staff was GRACIOUS! We will visit again.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
René M, Director General at Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, Thank you so much for the five out of five score and for recommending us so highly. We are so glad to see that your entire vacation at Hard Rock Hotel Riviera Maya went without a hitch and that you will come back in a heartbeat for another Rockstar vacation; we will roll out the red carpet for... More

Eden Prairie, Minnesota
1 review
5 of 5 stars Reviewed 3 days ago NEW

Had a great time with the family, staff was exceptional, price tag was a little high, but in the end was worth it. We were there with 10 other families, all with high school seniors, and the kids were able to do as they pleased without us worrying about where they were or what they were spending, everything was included.... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
René M, Director General at Hard Rock Hotel Riviera Maya, responded to this review

Hello Thomas Frederic... T, I have to say I really enjoyed reading your review, thank you for sharing it with us. We all do our best to accommodate all of our guests needs and it is so great to see that we have exceeded your expectations in every possible way. I glad to hear that you liked our all-inclusive concept.... More

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Additional Information about Hard Rock Hotel Riviera Maya

Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#11 Romantic Hotel in Puerto Aventuras
#11 Family Hotel in Puerto Aventuras
#12 Top resorts Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hard Rock Hotel Riviera Maya 4*
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