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All 15 Puerto Aventuras hotels

Hard Rock Hotel Riviera Maya

4.5 of 5 Resort (All-Inclusive)   |   Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Ranked #9 of 15 hotels in Puerto Aventuras
A recent review
5 of 5 stars reviewed yesterday
Edgar M Carolina, Puerto Rico
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1,428 people have reviewed this hotel

Traveler rating
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    369
    183
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (368)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Carolina, Puerto Rico
1 review
5 of 5 stars Reviewed yesterday NEW

I will definitely come back soon! My wife and I had the best time ever at this resort. I was our first experience visiting a Hard Rock property but it was definitely worth it and I will recommend it to everyone I know.

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Dallas, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

This hotel was lovely!!! Loved everything about it! Found was great, staff was friendly and very helpful except for the hostess at Pizzaretto, I don't remember her name but she was very rude besides. Frida has great food and service so does Zen. Loved the man made beach, we went to Barcelo for parasailing and their beach was not as... More

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Toronto, Canada
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed one week in Aug in a Presidential suite and friends had regular rooms next door. Hotel is divided into adults and family section. Pros - lots of good dining options. Cons - kids cannot go to the adult section where some of the restaurants are. Loved the Tapas restaurant. Kids loved the cooking tables in Zen. Pool area needed... More

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Santiago, Chile
1 review
5 of 5 stars Reviewed yesterday NEW

Good service, good facilities and excellent environment, especially in the heaven area for adults that have privacy and invite you to relax. Excellent option for those that want to disconnect and enjoy a hotel with superb accomodations, excellent food and comfort for their guests.

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Cincinnati, Ohio
1 review
3 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here for our honeymoon. We were really impressed with our room and view. The dining options of the resort were great, even though some of the food was just average. The staff was always friendly, although I found myself walking to the bar for drinks more often than getting them from a server outside... it... More

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René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Esteemed Philip H, It has been our pleasure having you with us to celebrate such a special occasion. We are very pleased to see that you enjoyed your stay; however I notice that you have pointed some areas of opportunity, which I assure you, will be addressed in order to improve our Rock Stars experience. We would like you to... More

Randolph, New Jersey
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We have travelled extensively for the past 25 years throughout the USA, Caribean, Mexico, and Europe. The experience we had at this resort was as good as any we can remember. The food, drinks, & service were outstanding. Everything was "their pleasure", and they couldn't do enough. Clean, well maintained, and comfortable we had a great time. Our sixth trip... More

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Tulum
1 review
3 of 5 stars Reviewed 2 days ago NEW

Be careful when room service personnel show up. Protect you belongings We had room service deliver breakfast, used my Kindle 10 minutes before the delivery, my wife and I were the ONLY ones in the room. Kindle setting right next to where the service tray was set down. Had my coffee went to get my Kindle GONE. The only person... More

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Tulum
1 review
3 of 5 stars Reviewed 2 days ago NEW

Would not recommend Hard Rock Hacienda, location and staff lacks quality check in for our rooms were delayed and they wouldn't let us check in even though we had 2 children, an 80 year old with Dementia and my aunt who is 75 in a wheelchair what kind of service is that. She slept in her chair while we waited... More

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Simi Valley, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The Hard Rock Riviera Maya was recommended by our travel club and we wanted to see how the resorts in Mexico compared to the one we stayed at in the Dominican Republic. Overall we thought the hotel was nice but it was hit or miss when it came to each days experiences. Room: We had our 2 kids with us... More

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René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Esteemed Phil P, This office has received your comments and we are well aware of your dissatisfaction, which won´t be taken lightly. On behalf of Hard Rock Hotel Riviera Maya, I extend our apologies for falling short your expectations during your stay at our resort. Please be assured that it is our primary goal to reach our guests´ satisfaction and... More

Florham Park, New Jersey
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just got back and had a terrific time! Family of 5 from New York area - 3 kids in high school. What's good * stayed for a week and had dinner in a different restaurant each night * restaurants were not at all crowded - no problem getting a table for dinner * Japanese hibachi rivaled a decent US... More

Was this review helpful? Yes 1
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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

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Two-Bedroom Presidential Suite (44)

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Puerto Aventuras #5 Luxury Hotel in Puerto Aventuras #8 Top resorts Hotel in Puerto Aventuras #8 On the Beach Hotel in Puerto Aventuras #9 Romantic Hotel in Puerto Aventuras #9 Family Hotel in Puerto Aventuras
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1264

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