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All 15 Puerto Aventuras hotels

Hard Rock Hotel Riviera Maya

4.5 of 5 Resort (All-Inclusive)   |   Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Ranked #9 of 15 hotels in Puerto Aventuras
A recent review
5 of 5 stars reviewed yesterday
Karen L Coto de Caza, California
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1,466 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (376)
Date | Rating
  • English first
  • French first
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  • Portuguese first
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English first
Coto de Caza, California
1 review
5 of 5 stars Reviewed yesterday NEW

Must do the Tankah tour. My husband and I are in our 60's and have never zip lined or jumped off 15 ft cliffs but needless to say we did and so did everyone old and young alike. At the end we had an authentic Mayan lunch and toured the village. Caesar was a great tour guide , you could... More

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

We stayed at here in July of this year and were really looking forward to 10 days of 5 star hospitality. How disappointed we were. It was extremely busy as you would expect for the summer but there just wasn't enough staff to cope with the volume of guests. Hard Rock pride themselves on star quality but it just didn't... More

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

This is a great place to vacation. The entertainment staff is wonderful. The amenities are fantastic. There are a lot of restaurant choices and the food is great. It's just fun no matter what you do here.

Review collected in partnership with Hard Rock Hotels & Casinos

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Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

After I came back from the spa (witch was amazing) housekeeping cleaned my room and decided they would steal my headphones ($90-$110 value). I reported the incident but hotel staff did nothing for me.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Edmonton, Alberta, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I recently got married at the Hard Rock Riviera Maya and I have to say the hotel is top notch! We stayed for 11 days and booked the hotel while it was still under construction. Initially, after reading some of the early reviews, we were a little worried on what to expect. Upon arrival, all our fears were eliminated in... More

Was this review helpful? Yes 2
Cancun, Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Had a fabulous stay at the Hard Rock, Puerto Aventuras, Staff was incredible/helpful, especially the front desk. They decorated my room for my birthday, it was amazing and a wonderful surprise. Enjoyed the French restaurant, frozen blue drinks at the pool, pool side games, live band, and the in room jacuzzi. Thank you for the extra special treatment. Such great... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our family has stayed at the Aventura Spa Palace multiple times before it turned into the Hard Rock RM. We are members with Palace and I was honestly disappointed to learn it would turn into a Hard Rock as I thought the entire place would change and the service would slack; I was wrong. We came in last week for... More

Was this review helpful? Yes 2
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Esteemed Dear G, We are thrilled to see that you and your family had such an amazing time at our resort. We would like to thank you for your comments as they inspire us to keep working diligently to maintain our high standards in quality and service. We strive to reach with epic service and achieve your satisfaction. We invite... More

Chicago, Illinois
1 review
4 of 5 stars Reviewed 6 days ago NEW

We traveled as a family of 4 (two adults and a 16 and 11 year old). We stayed on the Haciena side and took advantage of several daily excursions. We golfed at Playacar, toured Tulum and snorkeled off of a coral reef. It was a great famly vacation at a reasonable price. But I have to say, the best part... More

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear FamilyTraveler210, We appreciate your comments and we are pleased to see that you had such a great experience during your stay at our resort. We are driven by our Rock Stars satisfaction, Yuridia is a great example of the epic service that we intend to deliver and we will let her know that her efforts are appreciated. Thank you... More

London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for ten days. The hotel is good, we really enjoyed our holiday. The food is really good and you don't have to book restaurants compared to most all inclusive hotels. We stated in the heaven side, and it was great to not have any noise from children do well worth the up grade. The staff were extremely... More

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René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Hannah S, We are glad to see that you had such a great time at our resort. However, there are a few areas on which we could definitely improve. I assure you that we will implement proper measures in order to improve them to the detail. That said, on behalf of Hard Rock Hotel Riviera Maya; please accept our... More

Cleveland, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Upon arriving i asked for a room as close to the pool as possible, i swear i was about as far as possible from the main pool. Whatever not the end of the world. Then i tried to book massages with my resort credits of $150O it literally took an hr to get the credits corrected so we could book... More

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Esteemed Jim T, We would like to thank you for sharing your opinion with us. On behalf of Hard Rock Hotel Riviera Maya, we extend you our apologies for have fallen short your expectations. However, we would like to change your perception of the Hard Rock Experience as we are driven by our Rock Stars satisfaction and we strive to... More

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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Sabre Hospitality Solutions , Travelocity, Expedia, Priceline, BookingOdigeoWL, Venere and Tingo so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Puerto Aventuras #5 Luxury Hotel in Puerto Aventuras #8 Top resorts Hotel in Puerto Aventuras #8 On the Beach Hotel in Puerto Aventuras #9 Romantic Hotel in Puerto Aventuras #10 Family Hotel in Puerto Aventuras
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1264

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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