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Hard Rock Hotel Riviera Maya

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GreenLeadersPlatinum level
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Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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1 room 1 guest
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Hard Rock Hotel Riviera Maya
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3,064 Reviews from our TripAdvisor Community

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Traveler rating
    1,595
    763
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (633)
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (3064)
  • Mar-May only
    (962)
  • Jun-Aug only
    (929)
  • Sep-Nov only
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  • Dec-Feb only
    (761)
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Surprise, Arizona
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The food is amazing no matter where you eat. The staff is very helpful and friendly. I would definitley recommend this resort and return myself. I loved how they separate the hotel with an adult only side and a family side. It's an easy walk from one side to the other even though they are very separate. Specific staff members... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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1 review
3 of 5 stars Reviewed 2 days ago NEW

Our first experience with Hard Rock was for our Honeymoon in Punta Cana. I have to say we had the most wonderful experience there. When our family decided to take a trip all together we decided to head to another Hard Rock location: Riviera Maya. Unfortunately, we were quite disappointed by the service we received, minimal beach exposure, and mediocre... More 

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Level Contributor
4 reviews
3 of 5 stars Reviewed 3 days ago NEW

We enjoyed our stay at the hotel. The pools and lagoons were very nice and the kids loved snorkeling in the protected waters. The rooms were nice and neat upon arrival and the beds were quite comfortable. We had a family suite that included 2 connecting rooms - 1 king and the other 2 twins - this was a very... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

The installations, amenities and staff are great. Everyone is really helpful and kind. There is a good variety of restaurants, the dinners specially are excellent. There are different activities, the foam party at the heaven pool is a must if you want to have a good time.

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S��͏D
1 review
5 of 5 stars Reviewed 3 days ago NEW

First off, you have to visit the Rock Spa, where the facility and treatment is bar none. That by far was one of the best spa treatments I have ever received. The food is very good and there is little to no wait to be seated. The staff is friendly and attentive to your needs. The HEAVEN section for adults... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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London, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Booked in Jan for a week in August. Mistakenly booked into the family part ( Hacienda ) before moving to quieter couples part ( Heaven ) a few days later Rooms well designed and funky with excellent toiletries and lots of towels. Minibar was litres of spirits on optics and lots of soft drinks Huge choice of very well stocked... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 days ago NEW

Was amazing, guy Diego was in charge of teen cavern club and did a great job entertaining the group and keeping them interested and coming back. Really enjoyed stay. Hope on coming back next year and seeing him and enjoying with him. Hotel was very well put and organized only ever had 1 problem, the food was cold in buffet... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I went to Mexico for the first time with girlfriends. We had a blast! There was so much to do and see both inside and outside the resort. One week was not long enough. The all inclusive resort was mostly all inclusive. If you booked excursions through the resort then you still had to pay a 20% tip, which was... More 

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Los Angeles, California
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Spent a full week at the Hard Rock Riviera Maya for a work event. It was my first time at an all-inclusive resort, so that was an experience. But let me break it down. Super Important: there are two sides to this hotel. Heaven is on the 18 and over side, while Hacienda is the family-friendly side. The Good: *The... More 

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New York City, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I did not know what to expect when I booked this trip and was very pleasantly surprised from check in to check out. the people at the Hard Rock go out of their way to make sure that you are having a wonderful time. drinks are always made available, food is everywhere when you need it. the weather was beautiful... More 

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Hotel Review Summarization

What travelers say

  • Room service(5)
  • Very good(5)
  • Kid Club(4)
  • Great Place(4)
  • Del Carmen(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,090 photos of this hotel

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Pool/beach area (426)
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Hotel & grounds (438)
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Bathroom (22)
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Room/suite (158)
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Family/play areas (50)
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Dining (125)
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Business center/function rooms (5)
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Other (701)

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Beach (14)
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The Hotel (24)

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Hotel & grounds (5)
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Pool/beach area (5)
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Room/suite (15)
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Family/play areas (5)
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Dining (1)
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Other (31)
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