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Hard Rock Hotel Riviera Maya

Certificate of Excellence
Hotel website
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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KIDS STAY FREE + 35% OFF
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Hard Rock Hotel Riviera Maya
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Hard Rock Hotel Riviera Maya
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2,626 reviews from our community

Traveler rating
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    150
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (574)
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A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW

Spa treatments are great and a good deal. Don't be surprised if your room is not ocean view, what is looks like on line. There are many areas off limits to the common people booking their rooms. Lots of resereved areas for special members only, trying to get you to buy their time share program. Very nice spa and pools... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Toronto, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

I am a beach person so I was a bit afraid to go to a Resort with a smaller beach but to My Surprise It was Amazing .The beach was Absolutely Beautiful ,clear ,Clean ....I stayed at the Hacienda section I love it.I have travel a lot and Overall it was a great Experience.The Pools Woww Extremely clean ..The shows... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Highlights: THE POOL on the family side was amazing. Including the splash zone. What a hit! We spent most of our time there with our 1 year old. The nightclub was tons of fun (special thanks to Jesus!). The staff was extremely attentive and were a oiled machine for all the wedding events we attended. The excursions, spa, and all... More 

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denver
Contributor
14 reviews 14 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It's called Heaven for a reason--it truly IS! This resort is a great adults-only retreat. Great food, clean, lovely grounds...there's something for everyone. Whether you want a quiet getaway or a lively pool area, you can find it here. I try to come here yearly, and it has never disappointed. The rebranding from Palace has really only changed the decor.... More 

Was this review helpful? Yes 2
Riviera Maya Mexico
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I truly believe in this product. The staff is extremely friendly and efficient. They believe in putting the customer FIRST in every action they take. You couldn't stay at a better family friendly resort. And, for the couples who want their privacy they offer that as well..Check out the HEAVEN section.. It's your very own Heaven on earth. You will... More 

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Was this review helpful? Yes 2
Cancun, Mexico
1 review
4 of 5 stars Reviewed 4 days ago NEW

It´s a excellent experience during at The Hard Rock Hotel Riviera Maya and i must secure to returne with my family in a short time. The restaurants i go good. Thank you for all yours attentions.......

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René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Greetings Manuel D, Thank you for the short and sweet review, we are thrilled to hear that you had a wonderful stay. Thanks again for sharing your travel experience with us and we hope we can welcome you again very soon here at your favorite stage: Hard Rock Hotel Riviera Maya. Let's rock together! René Malacara Coss General Manager Hard... More 

St. Louis, MO USA
Top Contributor
63 reviews 63 reviews
8 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Resort Credits: The spa, salon, and excursions are a great deal. As an example, a 50 minute deep tissue massage is 150 resort credits with a $30 service charge. The dolphin excursion if $26 plus $12 transportation which was well worth it. Plan ahead and book spa/salon at least a day before to get the times you want. Some excursions... More 

Was this review helpful? Yes 1
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Greetings Froggy929, Wow! I loved your thrilling review! Thank you very much for all your positive comments about our staff and services, is very noteworthy how you have described all those little details about your vacation experience at Hard Rock Hotel Riviera Maya, I sincerely appreciate that you recommend our resort. We are ready to welcome you back for one... More 

Senior Contributor
24 reviews 24 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Let me start by saying hubby and I are Legendary members, a young couple with no kids and in our mid 20s and honestly very easy to please but unfortunately our experience in this hotel wasn't the best of all. We have been before at the one in Dominican Republic and Cancun so by now we have an idea of... More 

Was this review helpful? Yes 5
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear mimic06, Thank you for sharing your travel experience with us. I am very pleased to hear that you had a nice vacation and found our resort beautiful, I would like to express my deepest apologies for the rude treatment you received and want to sincerely thank you for bringing it to my attention. I cannot ever apologize enough, as... More 

A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW

We have been to the Riviera Maya resort 4 times. Each time the amenities improve. Still has some kinks to attend to but overall very satisfied. We were pleased with our transportation person, Andy, who did a great job picking us up at the airport and returning us to the airport safe and in a timely manner. Very nice!

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Greetings! I really appreciate your comments, specially for letting us know about the great service provided by Andy, He will be very happy to hear he made an exceptional work on your vacations. We hope you come back very soon to rock with the band. ALL IS ONE René Malacara Coss General Manager Hard Rock Hotel Riviera Maya More 

Sterling, Virginia
1 review
4 of 5 stars Reviewed 6 days ago NEW

We came for a family reunion and had a great time overall. They were able to accommodate our rooms somewhat near to each other. The hotel is huge, so bring confortable shoes. The amount of choices for food is wonderful! You won't have time to try all the restaurants unless you're spending a week or more there. All staff were... More 

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Greetings EloCasi, Thank you very much for sharing your experience at our resort Hard Rock Hotel Riviera Maya, also thank you the feedback in your review is vital important, I appreciate your comments, to listen all the voices in order to improve and always be able to provide great experiences for all our guests. I would like to extend you... More 

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