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Hard Rock Hotel Riviera Maya

4.5 of 5 Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Hard Rock Hotel Riviera Maya
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Hard Rock Hotel Riviera Maya
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2,234 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
4 of 5 stars NEW

If only it had a beach like Playa del Carmen or HR Cancun, I would come back here every time. Actually, I like that the rooms at the Hard Rock Cancun resort all face the water, but this place has so much to offer. It's gorgeous, clean, has great food, is close to all the big parks and has a... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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1 review
4 of 5 stars Reviewed yesterday NEW

We traveled 2/17-2/24 with Grandparents, parents and teenagers. The kids had a blast. Tons for them to do and be "free". Rooms are beautiful - best beds ever. Service was wonderful - smiles and Ola's all around! Sandra and Antonio at the pool were our favorite friends of the week. Keep those drinks coming Amigos :) The pools were crystal... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

We stayed here for a week and we could not complain about a single thing. I used the spa on various occasions and the facilities and staff were so helpful and friendly. The staff overall were all really nice on the whole resort. We also enjoyed how the entertainment team went out their way every day to make sure everyone... More 

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Traveled to this hotel in February 2015. Could not have been better! Wonderful hotel! Wonderful service! Beautiful stay! Loved the food, atmosphere and music! Gustavo was amazing! Best pool side help! Always had a smile. Can't wait to come back!

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Awesome family vacation. Amenities and food rocked. Edwin from pool bar was the best. Jay and Mariana from entertainment staff were awesome. Eric and Edgar from the Market were the best waiters ever. Can't wait to go back and take my boys again! Awesome memories

Was this review helpful? Yes 1
Winnipeg, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have been to several resorts in both Mexico and the DR, this place is awesome! When reading these reviews, keep in mind that 100% of the people will take the time to complain about their idea of a "poor" experience, but less than 10% will take the time to share a positive experience. Expectations are different from person to... More 

Was this review helpful? Yes 3
Sault Ste. Marie, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I'm actually completely shocked to see any complaints what so ever with regard to this resort, but I guess some people have nothing better to do but complain........ I mean everything at this resort was TOP NOTCH. My family of four traveled with another family of four. Kids ranged from 5-14 and they ALL loved it. The adults got to... More 

Was this review helpful? Yes 1
Hauppauge, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

First visit to Hard Rock Riviera Maya, and it was a huge success! Traveled with a group of 28 guests, stayed in Heaven section, and everyone had an incredible vacation. The decor is stunning, rooms are immaculate, and resort grounds are impeccable. Wonderful staff as well - from housekeeping to management, everyone greeted us with a smile, and was warm... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I've stayed in hotels from Motel 6 to Four Seasons, and what it matters the MOST is the service where ever you go. From the reception, to housekeeping, the staff at the different restaurants and specially the "vacation planner" area have no idea what good service is, we approach in different occasions to the different areas to help us solve... More 

Was this review helpful? Yes 1
Montclair, New Jersey
Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Overall a good experience. However I am picky and certain things left me scratching my head: Really inadequate gym only in Heaven resort only for those 18 plus. One elliptical machine. How can one be bikini ready with this? Lost and found was computer based and based on where you lost item. My kids and I lost many items and... More 

Was this review helpful? Yes 2
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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Sabre Hospitality Solutions, Cheap Tickets, Tingo, Orbitz, Hotels.com, TripOnline SA and Odigeo so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#8 Top resorts Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
#9 Family Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras

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