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Hard Rock Hotel Riviera Maya

Certificate of Excellence
GreenLeadersPlatinum level
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Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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Hard Rock Hotel Riviera Maya
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4,474 Reviews from our TripAdvisor Community

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Hamlin, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

The rooms on heaven side are being repainted thank goodness. Grounds are beyond BEAUTIFUL. All areas kept like an estate. Service beyond expected. Music great. Night club amazing. Shows excellent even if the seats are tight uncomfortable and place outdated. Staff especially Smilie and CaroLina do their best to make you enjoy your day. Their specialty restaurants of French and... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Janet H
Baltimore, Maryland
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I attended the Castaway at Southern Ground Zac Brown Band concert event at the Hard Rock Hotel. From the minute you enter the lobby, you are greeted warmly. The staff was very friendly and did everything to make your stay as pleasant as possible. The facilities and grounds were spotless. The food was good, lots of choices!... More 

Helpful?
Thank Bonwyn P
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I couldn't have asked for better service than we received there! The entertainment group was great, especially Little Caesar! Daniella who served us drinks by the pool everyday was always so happy, smiling and gave us great service!

Review collected in partnership with this hotel

Helpful?
1 Thank Kristens45
Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

From the moment we arrived at the hotel until the moment we left, we felt like we were right at home. Everyone was really nice, staff and other guests. It was very to relax anywhere we were in the resort. The resort was very clean. Our two favorite things were the water slide and the enclosed beach which felt very... More 

Review collected in partnership with this hotel

Helpful?
Thank mustin321
Chesapeake, Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We hosted 35 couples in mid January. Everyone had a blast! The butler service was excellent, Jazhiel and Antonio took care of our every need! Great food, room service was excellent. Jony served our gang drinks all,day long, you didn't even have to tell him when you needed another, he was there with it! Many of the group are ready... More 

Review collected in partnership with this hotel

Helpful?
Thank David N
Grafton, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Everything about this resort was awesome. The rooms were clean and beautiful. The beaches and pools were awesome. You could find a quiet spot or a party atmosphere. There were many options. The food was excellnet and the drinks and service were top of the line.

Helpful?
Thank Lisa R
los angeles
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

we just got back from an event staged at the Hard Rock and we had the best time. it was a 4 day stand by the band Wide Spread Panic and they took over the whole resort. it was an all inclusive deal so didnt have to pay for meals, drinks, etc. unless splurging on lobster or something. the best... More 

Helpful?
Thank rabenbru
Tulum
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was the best all inclusive resort we have ever been to. Quality food, exceptional staff, pristine resort. The many types of food offered was perfect. Only complaints is that it was very difficult to find pool/lagoon chairs daily, they need more to accommodate all guests. It wasn't directly on the beach but it was actually a nice change to... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Jennifer C
Charlotte, North Carolina
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This stay and resort exceeded our expectations. The service was always present, always friendly and provided for a great experience. The food was above average and no complaints. All restaurants we visited were easy to get into and was not consistent with other reviews talking of wait times. Zen was a great hibachi style experience. Sushi was decent. Ipanema was... More 

Helpful?
2 Thank Brian V
Chadi B, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Brian V, On behalf of every member of the Hard Rock Hotel Riviera Maya, I would like to take a minute to express our gratitude for this wonderful review. We are thrilled to hear that we exceeded your expectations. We are eager to host you again and spoil you as only you deserve. Warm regards. Chadi Bou Said General... More 

Indiana
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Let me start by saying we've done all-inclusive before, this was right up there with the best of them. Obviously not every restaurant is going to hit a home run for everyone, I believe you will find plenty places here to satisfy your palate. We were also apart of the Zac Brown "Zamily" Castaway group for 5 days. I can... More 

Helpful?
1 Thank DeadOn
Chadi B, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello DeadOn, I am extremely pleased to read your review in which you detail the wonderful time you spent in our hotel and the great service you received by our Rock staff. We will be overjoyed to receive you once more here in Hard Rock Riviera Maya. Your Hard Rock family will be waiting for you with open arms. Wam... More 

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