We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 15 Puerto Aventuras hotels

Hard Rock Hotel Riviera Maya

4.5 of 5 Resort (All-Inclusive)   |   Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Hotel website
Hotel deals
Hotel amenities
Special Price
35% OFF + $1,800 CREDIT
Save Saved
You added Hard Rock Hotel Riviera Maya to your Saves list
Hard Rock Hotel Riviera Maya
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
75%
Ranked #9 of 15 hotels in Puerto Aventuras
A recent review
3 of 5 stars reviewed yesterday
dubaiexpat71 Houston, Texas
  • Overview
  • Reviews (1,432)
  • Photos (1,259)
  • Similar Hotels
  • Amenities
  • Q&A (11)
  • Room tips (369)
  • Location
  • More
Write a Review

1,432 people have reviewed this hotel

Traveler rating
    703
    371
    184
    80
    94
See reviews for
600
403
19
62
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (369)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed at the Hard Rock Riviera Maya for 6 days as a quick last minute vacation to unwind before the end of summer and overall it was a great stay. We are a family of 5 (3 kids under age of 12) so this is only reviewing the Hacienda side of the hotel. It is quite a drive from... More

Was this review helpful? Yes
Carolina, Puerto Rico
1 review
5 of 5 stars Reviewed 2 days ago NEW

I will definitely come back soon! My wife and I had the best time ever at this resort. I was our first experience visiting a Hard Rock property but it was definitely worth it and I will recommend it to everyone I know.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Dallas, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel was lovely!!! Loved everything about it! Found was great, staff was friendly and very helpful except for the hostess at Pizzaretto, I don't remember her name but she was very rude besides. Frida has great food and service so does Zen. Loved the man made beach, we went to Barcelo for parasailing and their beach was not as... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Toronto, Canada
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed one week in Aug in a Presidential suite and friends had regular rooms next door. Hotel is divided into adults and family section. Pros - lots of good dining options. Cons - kids cannot go to the adult section where some of the restaurants are. Loved the Tapas restaurant. Kids loved the cooking tables in Zen. Pool area needed... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Santiago, Chile
1 review
5 of 5 stars Reviewed 2 days ago NEW

Good service, good facilities and excellent environment, especially in the heaven area for adults that have privacy and invite you to relax. Excellent option for those that want to disconnect and enjoy a hotel with superb accomodations, excellent food and comfort for their guests.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Cincinnati, Ohio
1 review
3 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here for our honeymoon. We were really impressed with our room and view. The dining options of the resort were great, even though some of the food was just average. The staff was always friendly, although I found myself walking to the bar for drinks more often than getting them from a server outside... it... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Esteemed Philip H, It has been our pleasure having you with us to celebrate such a special occasion. We are very pleased to see that you enjoyed your stay; however I notice that you have pointed some areas of opportunity, which I assure you, will be addressed in order to improve our Rock Stars experience. We would like you to... More

Randolph, New Jersey
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We have travelled extensively for the past 25 years throughout the USA, Caribean, Mexico, and Europe. The experience we had at this resort was as good as any we can remember. The food, drinks, & service were outstanding. Everything was "their pleasure", and they couldn't do enough. Clean, well maintained, and comfortable we had a great time. Our sixth trip... More

Was this review helpful? Yes 2
Tulum
1 review
3 of 5 stars Reviewed 3 days ago NEW

Be careful when room service personnel show up. Protect you belongings We had room service deliver breakfast, used my Kindle 10 minutes before the delivery, my wife and I were the ONLY ones in the room. Kindle setting right next to where the service tray was set down. Had my coffee went to get my Kindle GONE. The only person... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Tulum
1 review
3 of 5 stars Reviewed 3 days ago NEW

Would not recommend Hard Rock Hacienda, location and staff lacks quality check in for our rooms were delayed and they wouldn't let us check in even though we had 2 children, an 80 year old with Dementia and my aunt who is 75 in a wheelchair what kind of service is that. She slept in her chair while we waited... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Esteemed Gabriel M, Your comments are much appreciated. On behalf of Hard Rock Hotel Riviera Maya, we extend you our most sincere apologies for the inconvenience. We are driven by our guests’ satisfaction and we always go the extra mile to reach with the epic service that sets us apart. We have fallen short the mark this time and we... More

NJ
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

My husband, myself and our 2 boys ages 13 and 11 along with 5 other families just returned yesterday from an 8 days stay. To say the least we were all highly disappointed. We usually travel as a family of 4 and stay at a 4 or 5 star resort which obviously this was NOT! Check In... Check in was... More

Was this review helpful? Yes 2
Owners: What's your side of the story?
If you own or manage Hard Rock Hotel Riviera Maya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hard Rock Hotel Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Sabre Hospitality Solutions , Travelocity, Expedia, BookingOdigeoWL, Priceline, Hotels.com, Venere and Tingo so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

1,259 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1030)
Viewed
View from room (37)
Viewed
Hotel & grounds (230)
Viewed
Room/suite (63)
Viewed
Pool/beach area (218)
Viewed
Family/play areas (34)
Viewed
Dining (45)
Viewed
Bathroom (9)
Viewed
0:48
Videos (1)
Viewed
Other (393)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (209)
Viewed
Amenities (3)
Viewed
Beach (22)
Viewed
Children's Pool (1)
Viewed
Deluxe Resort View Room (22)
Viewed
Pool (30)
Viewed
Restaurants and Bars (23)
Viewed
The Hotel (64)
Viewed
Two-Bedroom Presidential Suite (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (6)
Viewed
Dining (1)
Viewed
Family/play areas (4)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Puerto Aventuras with
any amenities

Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Puerto Aventuras #5 Luxury Hotel in Puerto Aventuras #8 Top resorts Hotel in Puerto Aventuras #8 On the Beach Hotel in Puerto Aventuras #8 Family Hotel in Puerto Aventuras #9 Romantic Hotel in Puerto Aventuras
Hotel Class
Number of rooms
1264

See which rooms travelers prefer