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Aventura Cove Palace Resort (All-Inclusive), Riviera Maya/Puerto Aventuras, Mexico

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Aventura Cove Palace

4.0 of 5
Carretera Cancun, Puerto Aventuras 77710, Mexico
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Aventura Cove Palace
368 traveler photos
Ranked #12 of 16 hotels in Puerto Aventuras
4.0 of 5 stars 370 Reviews
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370 reviews from our community

Traveler rating
    176
    105
    48
    18
    23
See reviews for
Families
250
 
Couples
58
 
Solo
1
 
Business
10
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
vancouver
Top Contributor
56 reviews 56 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
55 helpful votes 55 helpful votes
“Our first all-inclusive experience”
4 of 5 stars Reviewed May 15, 2013

We visited for 2 weeks in mid-March. We are a family with 2 boys (ages 8 & 10). This is our first all-inclusive experience. We were quite nervous after reading the negative reviews on TA, but realized that every resort seemed to have the same ratio of "bad" vs "good". We had a great time but 2 weeks was a... More

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Was this review helpful? Yes
Penelope S, Customer Service Manager at Aventura Cove Palace, responded to this review
May 16, 2013

Hi pammyvancouver, thank you very much for sharing your marvelous experience with our readers. We are glad reading that you experienced your first all-inclusive concept with us and that you enjoyed your overall stay. It is wonderful that you were able to enjoy many of our restaurants, facilities and our service. We always think in your needs, traveling with kids... More

Greenville, South Carolina
2 reviews
3 helpful votes 3 helpful votes
“Still a great experience”
4 of 5 stars Reviewed May 7, 2013

My wife and I have been staying at Aventura Palace since the Spa side was still under construction (NO, we are NOT members). We even went back for anniversaries and had the opportunity to stay on the Spa side after construction was complete. We have stayed in a Regular room, Ocean View room, Family Deluxe Room, Concierge room, but never... More

Was this review helpful? Yes 3
Penelope S, Customer Service Manager at Aventura Cove Palace, responded to this review
May 9, 2013

Hello MMMendoza, thank you for your review. We are pleased to hear that you felt the exceptional service that is characteristic from our staff in Aventura Spa Palace, and we specially appreciate that you mentioned that Apolonia and Eddie were completely helpful and made your stay better than your expectations, we will let them know your kind comments, also let... More

Annandale, New Jersey
1 review
“Amazing, relaxing vacation; Warm, friendly staff”
5 of 5 stars Reviewed May 6, 2013

My husband and I loved our stay in late April. The resort offers plenty of ammenities that allow you to relax and enjoy yourself, while giving you the chance to occupy your time with plenty of interesting and fun entertainment. Try Tratorria for some excellent Italian cuisine... very impressive menu and delicious fare. On top of the gorgeous cove setting,... More

Was this review helpful? Yes
Penelope S, Customer Service Manager at Aventura Cove Palace, responded to this review
May 9, 2013

Hello GMK888, we appreciate your kind comments. We appreciate you mentioned the warmness and kindness that characterize Mexican people and the service that our staff always strive to provide to our valued guests. La Trattoria is just one of our amazing restaurants, we are happy to know that you experienced a real Italian taste in these meals. Our goal is... More

Kirkland, Washington
1 review
“Great vacation!”
5 of 5 stars Reviewed April 29, 2013

We stayed here from 4/19-4/26 and had such a great time! The staff was amazing! Very helpful and kind. We tipped because we felt that is what we do but I know it isn't expected. But they deserve it! All the restuarants were pretty good. The Munduca started serving using the brazillian style with meat on the sword but I... More

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Alejandro M, Customer Service Manager at Aventura Cove Palace, responded to this review
May 6, 2013

Hello cmguire, thank you very much for your awesome review, we appreciate your comments and we are thrilled to hear that you had a great vacation and loved our Mundaca restaurant, your accommodations amenities and entertainment. We look forward to welcome you again to give you the best vacations ever. More

Fort McMurray, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Overall, a pretty good place”
4 of 5 stars Reviewed April 28, 2013

We really liked our stay there; there were really nice things about the resort, and of course something to complain about like anywhere else. The room was very clean, everything was new and there was a jacuzzi in the middle of the room! The downside to that was that the floor got very slippery when wet and I wiped out... More

Was this review helpful? Yes
Alejandro M, Customer Service Manager at Aventura Cove Palace, responded to this review
May 6, 2013

Hello smafy954, thank you for your review. We are so pleased to hear that you had a great stay and our staff did their best to accommodate your family and made your overall stay wonderful. Thank you for the awesome pictures, we loved them! and we know that many readers will agree with you that our resort is a pretty... More

Saskatchewan, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Wonderful staff”
5 of 5 stars Reviewed April 20, 2013

First thing to know is take a taxi or share a taxi going to the resort for $67, otherwise you will stop at Moon Palace and one other making the trip 2 and 1/2 hours long instead of the 45 min it should take, coming back the bus is fine as you are the last to be picked up. They... More

Was this review helpful? Yes 1
Alejandro M, Customer Service Manager at Aventura Cove Palace, responded to this review
April 26, 2013

Hello Gwib, thank you for your review! We are glad you liked the great service from our staff and felt the warmness that characterizes Mexican people. And loved the different activities and sports we offer at the resort. To add on your comments, the transportation is provided by an external vendor, On Tour DMC, and if you booked your transportation... More

michigan
1 review
“Nice AI”
4 of 5 stars Reviewed April 19, 2013

Originally had booked with Spa (adult only) side, but no concierge rooms, so we were placed in Cove side... Room 3315 had a great view of pool area and ocean. T he hammock on almost every room balcony was awesome! Food was decent. Not too many kids around. Bummed you can't swim past 8pm. Resort is older- 55+ average in... More

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Was this review helpful? Yes
Alejandro M, Customer Service Manager at Aventura Cove Palace, responded to this review
April 26, 2013

Hello kimzkidz, thank you for your review, we are glad you found your room view great and even better from your hammock at the balcony. We appreciate your feedback, and rest assured that we are passing your comments to our housekeeping supervisor and management team for a further review as we strive to make you feel at home and provide... More

Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Breathtaking Family Experience”
5 of 5 stars Reviewed April 18, 2013

Our 7 year old daughter said it best as we entered the room, "Now this is the life". Our room was so beautiful and the weather was magnificent. Due to a close approaching fitness competition I was so happy to see the well equipped gym. It was phenomenal to say the least. Top notch machines and the cardio area overlooked... More

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Was this review helpful? Yes
See 2 more reviews by bodyfx for Puerto Aventuras
Alejandro M, Customer Service Manager at Aventura Cove Palace, responded to this review
April 26, 2013

Hello bodyfx, greetings from your friends in Mexico! Thank you very much for sharing your awesome experience with us! We are so pleased to hear that your seven year old loved the Kids Club and the staff made her feel so comfortable and did not want to leave! It’s great to know that you found our fitness trail, yoga temple... More

1 review
“Great place for a family vacation.”
5 of 5 stars Reviewed April 17, 2013

Great place, amazing staff, beautiful pool. Luis Yekon, Griselda Luna, and Vianey were very friendly and provided excellent service during our stay. We loved the magic show, samba night; and the our son loved the Little Big club show characters- Barney, Thomas, and Bob the builder.

Was this review helpful? Yes
Alejandro M, Customer Service Manager at Aventura Cove Palace, responded to this review
May 6, 2013

Hello Salimhirani, thank you for the sweet & short review! We appreciate your kind comments, and we are pleased to know that you all had much fun with the entertainment activities and felt the kindness of our collaborators at Aventura Cove Palace. More

Denver, Colorado
1 review
1 helpful vote 1 helpful vote
“Great vacation”
4 of 5 stars Reviewed April 15, 2013

My family went to this resort for a week in April and really enjoyed ourselves. We had our 4 year old with us and she had a blast as well, this resort is very family friendly. The service by the staff was excellent. In particular our waiter Luis Daniel Yekon in the Ventanas was superb. He made our daughter ballon... More

Was this review helpful? Yes 1
Alejandro M, Customer Service Manager at Aventura Cove Palace, responded to this review
May 6, 2013

Hello Jeremy A , thank you for your review. We are so pleased to hear that you had a great stay and felt the family vibe we strive to portray. Thank you for your nice comments about the service, we will let Luis Yekon know you thought he did an awesome job. We sincerely hope you visit us again in... More

 
 
Aventura Cove Palace
Aventura Cove Palace
4.0 of 5 stars 370 reviews
Enter dates 1 night 2 nights
 
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Hotel Summarization (Beta)

What travelers say

  • “Room service” (10)
  • “Very good” (8)
  • “Kid Club” (8)
  • “Mexican restaurant” (5)
  • “Great Place” (4)
  • “Helpful and friendly” (3)
  • “Del Carmen” (3)
  • “Family suite” (3)
  • “Top notch” (3)

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Additional Information about Aventura Cove Palace

Address: Carretera Cancun, Puerto Aventuras 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotels in Puerto Aventuras
#11 Romantic Hotels in Puerto Aventuras
#11 Top resorts Hotels in Puerto Aventuras
#12 Family Hotels in Puerto Aventuras
Price Range: $$$
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Aventura Cove Palace Riviera Maya/Puerto Aventuras, Mexico

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Aventura Cove Palace
Carretera Cancun
Puerto Aventuras 77710
Mexico
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