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All 15 Puerto Aventuras hotels »

Aventura Cove Palace

Carretera Cancun, Puerto Aventuras 77710, Mexico
Hotel amenities
Aventura Cove Palace
Professional photos
117 traveler photos
Ranked #13 of 15 hotels in Puerto Aventuras
4.0 of 5 stars 166 Reviews
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166 reviews from our community

What travelers say about this hotel
  • “Room service” (8)
  • “Very good” (6)
  • “Mexican restaurant” (5)
  • “Kid Club” (5)
  • “Top notch” (4)
  • “Lunch buffet” (4)
  • “Helpful and friendly” (4)
  • “Would definitely go” (3)
  • “Tile floors” (3)
  • “Pool area” (3)
Traveler rating
    77
    48
    16
    9
    16
Only show reviews for Family (111) | Couples (30) | Business (8)
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Well worth the drive!!”
5 of 5 stars Reviewed May 19, 2012 NEW
1
person found this review helpful

Although a bit of a drive from the airport it is well worth it!! Not crowded, great restaurants, no lines, the kids club is fabulous, and the lagoon is beautiful!!! The nightly entertainment is something you definately don't want to miss and the service is the best I've ever had! The grounds are well kept and the food was fantastic,... More

Was this review helpful? Yes
PA
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
“Aventura Cove Palace, Riviera Maya, Mexico”
4 of 5 stars Reviewed May 18, 2012
4
people found this review helpful

Just returned from mid May trip to Aventura Cove Palace - family vacation. 6 adults, 2 'teens', 2 young children. We have been VIP Premier members for almost 8 years. Aventura Palace was always our favorite, with numerous trips spent there. Views of the beautiful ocean AND the lagoon was absolutely stunning. We actually LOVE the lagoon - not having... More

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Austin, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Mixed Review”
3 of 5 stars Reviewed May 12, 2012
2
people found this review helpful

Aventura is a beautiful resort, the staff was VERY friendly & accommodating, and overall our wedding group of 46 enjoyed a wonderful stay! SO, if I was just reviewing a vacation – the rating would be higher. But unfortunately there were MANY things that went wrong that make me hesitate to suggest having a wedding there. Because of the natural... More

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Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Aventura Cove Palace, responded to this review
May 19, 2012

It is always an honor when someone choose to have their wedding at our resort; we always take care of every detail in order to provide a wonderful and unforgettable experience. We distress to learn that you did not receive the buffet that you had asked for. This is very uncharacteristic of our service, and we have already investigated why... More

Sarnia, Ont
1 review
9 helpful votes 9 helpful votes
“Had my wedding there and couldn't be happier!!!”
5 of 5 stars Reviewed April 29, 2012
9
people found this review helpful

I had my wedding there on April 22, 2012 and was TERRIFIED of what we were going to get after reading all the trip advisor reviews. We had some family and friends get there before we did and they were telling us it was great, but I still had my worries ... Well it was amazing!!! The check in process... More

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Customer Service AIC, Guest Relations Manager at Aventura Cove Palace, responded to this review
May 9, 2012

Thank you so much for the fantastic review. We are thrilled that your wedding was perfect and that you and your guests had such an amazing time with us. Thank you for choosing Aventura Palace for this very special occasion. We are glad to know that Edith played such an important role in making this experience unforgettable. We look forward... More

Baltimore
1 review
1 helpful vote 1 helpful vote
“Best experience :)”
5 of 5 stars Reviewed April 20, 2012
1
person found this review helpful

The working staff were very welcoming and made me feel good with everything, the cooks went out of there way to fulfill any request and everyone had a smile and a good word to say. The only problem I had was with ants in the room when I left open food around, but with an all inclusive who needs to... More

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Customer Service AIC, Guest Relations Manager at Aventura Cove Palace, responded to this review
April 29, 2012

On behalf of Aventura Palace I would like to thank you for your comments. We are glad to know that our staff provided excellent service and that your expectations were fulfilled; we look forward to the opportunity to welcome you back and always provide you with the great experience you deserve and have come to expect from us. Best regards. More

Greensboro, North Carolina
1 review
4 helpful votes 4 helpful votes
“Beautiful Resort! Wonderful Staff!”
5 of 5 stars Reviewed April 17, 2012
4
people found this review helpful

I have never written a review on trip advisor however after reading several of the recent reviews I felt compelled to write and share my families experience at ACP. We enjoyed six wonderful and relaxing days at ACP. We found the management and staff to be extremely attentive to our family’s needs and the needs of the other guests. I... More

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Customer Service AIC, Guest Relations Manager at Aventura Cove Palace, responded to this review
April 24, 2012

Thank you very much for taking the time to write your detailed review about our resort. We are happy to know that you enjoyed our entertainment activities and restaurants and that the service provided by our staff helped making your stay at our resort a great experience. We strive to provide our dear guests with the best possible experience and... More

Baltimore, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great Time at Adventura Palace”
4 of 5 stars Reviewed April 16, 2012
2
people found this review helpful

Just came home from a wonderful trip at the Adventura Cove Palace. We were quite nervous before going due to all the negative reviews we had seen on tripadvisor. However, we were pleasantly surprised by a terrific experience at this beautiful resort. The grounds are really gorgeous with awesome pools and the beach is lovely. We didn't snorkel because we... More

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Customer Service AIC, Guest Relations Manager at Aventura Cove Palace, responded to this review
April 19, 2012

On behalf of Aventura Palace I would like to thank you for your review and comments. We apologize for any inconvenience you may have experienced with your room; however we are very glad to know that these inconveniences did not affect your overall stay. We are happy to hear that the service provided by our entertainment staff helped making your... More

Missoula, Montana
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Bride and Guests' Worst Nightmare!!”
1 of 5 stars Reviewed April 10, 2012
8
people found this review helpful

In reading reviews of this resort before booking my wedding, I had read only good things. Adventura Cove and Spa have recently been bought out by the Hard Rock Hotel and I think that their previous standards have gone done durastically. We booked our trip 8 months before our vacation date. I will not go into the disaster of trying... More

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Customer Service AIC, Guest Relations Manager at Aventura Cove Palace, responded to this review
April 11, 2012

Please accept our heartfelt apologies for any inconvenience you may have experienced during your stay; this is certainly not the image we strive to portray at our Resort to our valued Customers. We kindly ask you to contact us at customerservice@allinclusivecollection.com for the proper follow up. More

Highlands Ranch, Colorado
1 review
7 helpful votes 7 helpful votes
“Great Trip”
5 of 5 stars Reviewed March 29, 2012
7
people found this review helpful

Just got home from Aventura Cove (March 23-28). Had a great time. Here are the comments, in no particular order: 1) The Spa is great - big facility, lots of talented staff, high quality facility. It is a little cumbersome to book the reservations, but not too bad. Availability was good. We used most of our $1500 resort credit on... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Aventura Cove Palace, responded to this review
March 30, 2012

Thank you again for your comments and taking the time to give us feedback, as you know is really important to us all the information that guests can provide as it help to revamp our processes. We would be delighted to have the opportunity to host you again in Mexico and the Dominican Republic. Kind regards, More

Moneta, Virginia
2 reviews
7 helpful votes 7 helpful votes
“CAREFUL, BEWARE”
3 of 5 stars Reviewed March 25, 2012
7
people found this review helpful

Lots of excuses as resort is in transition...trying to get a refund back for months...no one at the resort will help.... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Aventura Cove Palace, responded to this review
March 28, 2012

We regret to know about your situation and apologize for the inconveniences. We would love to help you, for the proper follow up please contact customerservice@allinclusivecollection.com Kind regards More

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Aventura Cove Palace
Carretera Cancun
Puerto Aventuras 77710
Mexico
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Mundaca - a very nice restaurant View from our patio. Balcony lagoon
Aventura Cove Palace Photos (117 traveler photos)

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