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Courtyard by Marriott San Luis Potosi

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Av Benito Juarez 1220, San Luis Potosi 78399, Mexico
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1 room 1 guest
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Courtyard by Marriott San Luis Potosi
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99 Reviews from our TripAdvisor Community

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Traveler rating
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64
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (99)
  • Mar-May only
    (27)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (19)
All months
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 30, 2015

Amazing views, muy bueno business or pleasure, placer food, closed to downtown cerca de el centro historic shopping, very clean, swimming pool have two,tiene dos albercas,very class,muy clasico para pasar un buen fin de semana en familia

Was this review helpful? Yes
Marcelo P, General Manager at Courtyard by Marriott San Luis Potosi, responded to this review

Thank you for sharing your experience at the Courtyard San Luis Potosi through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed June 21, 2015

If you are going through San Luis, there are many options, but the best choice is Marriott Courtyard, the price is very competitive, but the rooms and amenities are beyond any other. The restaurant near by is perfect for a nave dinner. You have secure Parking and free wifi. Rooms are clean and comfortable.

Was this review helpful? Yes 1
Janesville, Wisconsin
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 14, 2015

I found Courtyard to be a nice choice for a business stay. It is relatively close to the airport, decent restaurant attached, solid breakfast and clean rooms. I would agree with others when they write there isn't much of a fitness center. Since it was a quick trip, it didn't bother me.

Was this review helpful? Yes 1
Greenville, South Carolina
Level Contributor
418 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed May 6, 2015

I read some of the previous reviews and now understand the property is undergoing some renovation of the Pool and Gym....the overall hotel is quite good. It is a good safe choice and is clean with good food service and a helpful courteous staff.

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Erie, Pennsylvania
Level Contributor
76 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed March 20, 2015

This place is a little bit rundown. Service is good, breakfast is good, gym is a joke, no weights. No pool. Restaurant is not good. Carpet in the room are dirty, obviously have not been vacuumed. Bathroom are worn, my shower drain didn't really work well. Internet very slow. I won't recommend this place.

Was this review helpful? Yes 1
Marcelo P, Director of Sales at Courtyard by Marriott San Luis Potosi, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard San Luis Potosi with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes... More 

Mexico City, Mexico
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed February 23, 2015

We booked the hotel from San Antonio on line, knowing we would be very tired when we arrived having driven 11 hours. When we arrived, the staff just looked at me as I tiook our bags up and my husband parked the car. The room was hot and had a musty smell. The bed was as hard as a table,... More 

Was this review helpful? Yes 2
Marcelo P, Gerente at Courtyard by Marriott San Luis Potosi, responded to this review
Google Translation

Estimado Sandrasue, Agradecemos sus comentarios, los cuales nos ayudan a ver nuestras areas de oportunidad, tambien quisiera comentarle sobre el... More 

Pueblo, Colorado
Level Contributor
152 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed January 8, 2015

Just dealing with the facts: Pros - very nice gym, sparkling pool friendly staff and lots of them if you need something (during the daytime) safety function of elevators wi-fi strength (near the elevators) instant hot water microwave and mini fridge clean room and bathroom Cons - Why would you have to pay for your room before you stay in... More 

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Marcelo P, Director General at Courtyard by Marriott San Luis Potosi, responded to this review

Dear LVSquared. Thank you for your feedback, we appreciate all your comments, they keep us motivated to work for improvement. About the cons you mentioned in your review, about the payment method, at the moment of your check in, we only open a voucher for certain amount, in case you need to have extra expenses (dinner, room service, etc.) but... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 15, 2014

The hotel is ok. Located close to other hotels (it's better than both Holiday Inn that are right beside it). Good restaurants around. Tip: ask for a room closer to elevators, the Internet simply turns to null as down in the hallway you go! I had to go to the hotel office everyday to use FaceTime and talk to my... More 

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Marcelo P, General Manager at Courtyard by Marriott San Luis Potosi, responded to this review
Google Translation

Estimado Sr. Anderson, Muchas gracias por sus comentarios. Entendemos la importancia que tiene el internet para nuestros huéspedes hoy en... More 

Houston, Texas
Level Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
3 of 5 stars Reviewed December 5, 2014

Stayed two nights. The hotel is located in front of a highway and noise might be a problem. Rooms are ok, but can use some update and beds are really uncomfortable. Water pressure is poor. Hotel staff is great and wifi is free. We did not have breakfast, but ordered room service, quality of food can also be improved This... More 

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Marcelo P, General Manager at Courtyard by Marriott San Luis Potosi, responded to this review

Thank you for your feedback, we appreciate all the comments we received, that motivate us to keep working and improve. I would like to let you know that in the next couple of months we will starting a remodeling process in our hotel to keep innovating and offering a top service for all our guests in order to take care... More 

Neshanic Station,NJ
Level Contributor
166 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed December 3, 2014

Hotel sign was well visible from interstate 57 and hotel was easily accessible. Supposedly the limited parking in front of the hotel is monitored by cameras. Arrived past midnight. Staff greeted promptly and provided access to the room. Did not like they blocked 4000 pesos on credit card, "just in case" Room was functional, clean with small "business desk" with... More 

Was this review helpful? Yes
Marcelo P, General Manager at Courtyard by Marriott San Luis Potosi, responded to this review

Thank you for your feedback, we appreciate every comment our dear guests provide to us, this motivate us to keep working in every aspect of our hotel. I also would like to let you know that in the next couple of months we will starting a remodelation process in our hotel to keep providing top service and innovation. On behalf... More 

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