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Courtyard by Marriott San Luis Potosi

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Av Benito Juarez 1220, San Luis Potosi 78399, Mexico
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Courtyard by Marriott San Luis Potosi
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Courtyard by Marriott San Luis Potosi
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87 reviews from our community

Traveler rating
    25
    27
    28
    6
    1
See reviews for
11
5
2
57
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (87)
  • Mar-May only
    (21)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (19)
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Erie, Pennsylvania
Top Contributor
77 reviews 77 reviews
50 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 20, 2015

This place is a little bit rundown. Service is good, breakfast is good, gym is a joke, no weights. No pool. Restaurant is not good. Carpet in the room are dirty, obviously have not been vacuumed. Bathroom are worn, my shower drain didn't really work well. Internet very slow. I won't recommend this place.

Was this review helpful? Yes
Marcelo P, Director of Sales at Courtyard by Marriott San Luis Potosi, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard San Luis Potosi with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes... More 

Mexico City, Mexico
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 23, 2015

We booked the hotel from San Antonio on line, knowing we would be very tired when we arrived having driven 11 hours. When we arrived, the staff just looked at me as I tiook our bags up and my husband parked the car. The room was hot and had a musty smell. The bed was as hard as a table,... More 

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Marcelo P, Gerente at Courtyard by Marriott San Luis Potosi, responded to this review
Google Translation

Estimado Sandrasue, Agradecemos sus comentarios, los cuales nos ayudan a ver nuestras areas de oportunidad, tambien quisiera comentarle sobre el... More 

Pueblo, Colorado
Top Contributor
130 reviews 130 reviews
40 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed January 8, 2015

Just dealing with the facts: Pros - very nice gym, sparkling pool friendly staff and lots of them if you need something (during the daytime) safety function of elevators wi-fi strength (near the elevators) instant hot water microwave and mini fridge clean room and bathroom Cons - Why would you have to pay for your room before you stay in... More 

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Marcelo P, Director General at Courtyard by Marriott San Luis Potosi, responded to this review

Dear LVSquared. Thank you for your feedback, we appreciate all your comments, they keep us motivated to work for improvement. About the cons you mentioned in your review, about the payment method, at the moment of your check in, we only open a voucher for certain amount, in case you need to have extra expenses (dinner, room service, etc.) but... More 

Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 15, 2014

The hotel is ok. Located close to other hotels (it's better than both Holiday Inn that are right beside it). Good restaurants around. Tip: ask for a room closer to elevators, the Internet simply turns to null as down in the hallway you go! I had to go to the hotel office everyday to use FaceTime and talk to my... More 

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Marcelo P, General Manager at Courtyard by Marriott San Luis Potosi, responded to this review
Google Translation

Estimado Sr. Anderson, Muchas gracias por sus comentarios. Entendemos la importancia que tiene el internet para nuestros huéspedes hoy en... More 

Houston, Texas
Top Contributor
104 reviews 104 reviews
35 hotel reviews
145 helpful votes 145 helpful votes
3 of 5 stars Reviewed December 5, 2014

Stayed two nights. The hotel is located in front of a highway and noise might be a problem. Rooms are ok, but can use some update and beds are really uncomfortable. Water pressure is poor. Hotel staff is great and wifi is free. We did not have breakfast, but ordered room service, quality of food can also be improved This... More 

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Marcelo P, General Manager at Courtyard by Marriott San Luis Potosi, responded to this review

Thank you for your feedback, we appreciate all the comments we received, that motivate us to keep working and improve. I would like to let you know that in the next couple of months we will starting a remodeling process in our hotel to keep innovating and offering a top service for all our guests in order to take care... More 

Neshanic Station,NJ
Top Contributor
146 reviews 146 reviews
38 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed December 3, 2014

Hotel sign was well visible from interstate 57 and hotel was easily accessible. Supposedly the limited parking in front of the hotel is monitored by cameras. Arrived past midnight. Staff greeted promptly and provided access to the room. Did not like they blocked 4000 pesos on credit card, "just in case" Room was functional, clean with small "business desk" with... More 

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Marcelo P, General Manager at Courtyard by Marriott San Luis Potosi, responded to this review

Thank you for your feedback, we appreciate every comment our dear guests provide to us, this motivate us to keep working in every aspect of our hotel. I also would like to let you know that in the next couple of months we will starting a remodelation process in our hotel to keep providing top service and innovation. On behalf... More 

Duluth, Georgia
Top Contributor
60 reviews 60 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 9, 2014

Our church was on a mission to help local churches. We used 7 rooms which were spacious, clean rooms with free wifi. The hotel provides breakfast at covenient hour. A good size flat screen TV is on every room. The room we were surprised include breakfast.

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Marcelo P, Gerente at Courtyard by Marriott San Luis Potosi, responded to this review

Dear Verdi A., Thanks for share tour feedback, with a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at... More 

Raleigh, North Carolina
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 4, 2014

This was my first time staying at this location. My usual hotel that I stay at was sold out. I was recommended to stay at this Courtyard. Staff is friendly from the front desk to the restaurant/bar. Rooms are a bit small. There was no mini refrigerator and I am guessing that I would be charged a fee if I... More 

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Marcelo P, Gerente at Courtyard by Marriott San Luis Potosi, responded to this review

Dear Travelforlife2000, Thank you for sharing your experience at the Courtyard San Luis Potosi was truly a pleasure to serve you. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and... More 

Inman, South Carolina
Top Contributor
76 reviews 76 reviews
34 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed October 19, 2014

Very nice business hotel. Rooms were clean up to date. The hotel has a bar and restaurant on premises and a very nice business center. Next door is a high end restaurant and a buffet style steak restaurant. Wireless throughout the hotel. Although not mentioned the hotel does have shuttle service to the airport that can be arranged. I normally... More 

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Marcelo P, Gerente at Courtyard by Marriott San Luis Potosi, responded to this review
Google Translation

Estimado, Apreciamos sus comentarios y estamos encantados de saber que ha tenido una gran estancia en Courtyard Marriott San luis.... More 

Pooler, Georgia
Top Contributor
126 reviews 126 reviews
33 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 16, 2014

I usually don't care for Courtyard in the US, but this one was pretty good. Staff was nice and the room was clean. The restaurant was pretty good. Bar tender was very nice and the drinks were cheap. Best Courtyard I have stayed in so far.

Was this review helpful? Yes
Marcelo P, Gerente at Courtyard by Marriott San Luis Potosi, responded to this review

Dear, We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

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