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Courtyard by Marriott San Luis Potosi

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Av. Benito Juarez No. 1220, San Luis Potosi 78399, Mexico
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1 room 1 adult
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Courtyard by Marriott San Luis Potosi
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106 Reviews from our TripAdvisor Community

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Evanston, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nothing over the top fancy, but it is a good hotel. I have stayed there a number of times. The staff is friendly. Nice bar area for food and drink. The restaurant menu has a better selection for dinner but the atmosphere is not bad, but not as nice as the bar area. Clean rooms. Sometimes the water pressure varies... More 

Helpful?
Thank Jim D
Fishers, Indiana
Level Contributor
52 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed October 14, 2015

Second stay - they went through a nice lobby / bar / lounge area revamp - looks great. Rooms could use some help, I particularly didn't care about the shower head. Food at dinner was okay but there's a nice steakhouse next door so that's a plus, breakfast was good. Service was great from start to end, can't complain. For... More 

Helpful?
Thank Manoel G
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed August 28, 2015 via mobile

I when to visit a family near by this hotel but when I try to go whit my son and his emotional support dog, the front desk agents told us that due hotel policy dogs are not allowed and really that it's really sad that that people and co. Don't understand that discrimination to a handicap it's not acceptable here... More 

Helpful?
Thank aespinoza96
Marcelo P, General Manager at Courtyard by Marriott San Luis Potosi, responded to this review

Dear aespinoza Thank you for taking the time to give us your feedback. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent travel to San Luis. Please accept our sincere apology for the disability dog issue. We have shared your feedback with the appropriate hotel... More 

Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 30, 2015 via mobile

Amazing views, muy bueno business or pleasure, placer food, closed to downtown cerca de el centro historic shopping, very clean, swimming pool have two,tiene dos albercas,very class,muy clasico para pasar un buen fin de semana en familia

Helpful?
Thank Juan Jose R
Marcelo P, General Manager at Courtyard by Marriott San Luis Potosi, responded to this review

Thank you for sharing your experience at the Courtyard San Luis Potosi through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 21, 2015 via mobile

If you are going through San Luis, there are many options, but the best choice is Marriott Courtyard, the price is very competitive, but the rooms and amenities are beyond any other. The restaurant near by is perfect for a nave dinner. You have secure Parking and free wifi. Rooms are clean and comfortable.

Helpful?
1 Thank Antonia M
Janesville, Wisconsin
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 14, 2015

I found Courtyard to be a nice choice for a business stay. It is relatively close to the airport, decent restaurant attached, solid breakfast and clean rooms. I would agree with others when they write there isn't much of a fitness center. Since it was a quick trip, it didn't bother me.

Helpful?
1 Thank sknox71
Greenville, South Carolina
Level Contributor
477 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 stars Reviewed May 6, 2015

I read some of the previous reviews and now understand the property is undergoing some renovation of the Pool and Gym....the overall hotel is quite good. It is a good safe choice and is clean with good food service and a helpful courteous staff.

Helpful?
Thank krandy21784
Erie, Pennsylvania
Level Contributor
74 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed March 20, 2015 via mobile

This place is a little bit rundown. Service is good, breakfast is good, gym is a joke, no weights. No pool. Restaurant is not good. Carpet in the room are dirty, obviously have not been vacuumed. Bathroom are worn, my shower drain didn't really work well. Internet very slow. I won't recommend this place.

Helpful?
1 Thank IntBizTraveler
Marcelo P, Director of Sales at Courtyard by Marriott San Luis Potosi, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard San Luis Potosi with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes... More 

Mexico City, Mexico
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed February 23, 2015

We booked the hotel from San Antonio on line, knowing we would be very tired when we arrived having driven 11 hours. When we arrived, the staff just looked at me as I tiook our bags up and my husband parked the car. The room was hot and had a musty smell. The bed was as hard as a table,... More 

Helpful?
2 Thank Sandrasue_13
Marcelo P, Gerente at Courtyard by Marriott San Luis Potosi, responded to this review
Google Translation

Estimado Sandrasue, Agradecemos sus comentarios, los cuales nos ayudan a ver nuestras areas de oportunidad, tambien quisiera comentarle sobre el... More 

Pueblo, Colorado
Level Contributor
183 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed January 8, 2015

Just dealing with the facts: Pros - very nice gym, sparkling pool friendly staff and lots of them if you need something (during the daytime) safety function of elevators wi-fi strength (near the elevators) instant hot water microwave and mini fridge clean room and bathroom Cons - Why would you have to pay for your room before you stay in... More 

Helpful?
Thank LVSquared
Marcelo P, Director General at Courtyard by Marriott San Luis Potosi, responded to this review

Dear LVSquared. Thank you for your feedback, we appreciate all your comments, they keep us motivated to work for improvement. About the cons you mentioned in your review, about the payment method, at the moment of your check in, we only open a voucher for certain amount, in case you need to have extra expenses (dinner, room service, etc.) but... More 

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