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Emporio Ixtapa

3.5 of 5 Boulevard Ixtapa s/n | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
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Emporio Ixtapa
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Emporio Ixtapa
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310 reviews from our community

Traveler rating
    87
    124
    60
    19
    20
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95
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9
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York
Contributor
13 reviews 13 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The hotel staff was really helpful, kind and the food at the Buffett was great. The staff quickly addressed our problem that the first room smelled like mold and had a cracked mirror and some of the walls and rooms needed to be repaired. But to give them credit, they had just had an earthquake, and one while we were... More

Was this review helpful? Yes
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest Thank you very much for your comment regarding your stay last . We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem by adding security that exists in the area. Now our hotel look´s as good as new. We hope your sooner way back to... More

Lakeland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 1, 2014

We have been going here for about 4 years every October and January. The hotel is clean and staff in general is great. The front desk is not very friendly and they always try to give us a room that is not acceptable. Have to just keep refusing the rooms. Sometimes we have looked at 5 or 6 before we... More

Was this review helpful? Yes 3
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest Thank you very much for your comment regarding your stay last . We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem by adding security that exists in the area. We hope your sooner way back to your Home in Mexico, Emporio Ixtapa. Jaime Cárdenas,... More

Detroit, Michigan
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 11, 2014

This hotel is my favorite hotel in Ixtapa. I have stayed here 5 times and each time gets better and better. This year we stayed from February 20, 2014 - March 7, 2014. Each year new upgrades have been completed. This year it was the palapas on the beach. Awesome. The staff remembers you each year and welcomes you back.... More

Was this review helpful? Yes 6
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Daer Guest, Thank you for your time and comments. We are so glad that you like our hotel. On my oun name and in the name of our staff, we want to thank you again and you can be sure that will do our best to make you next visit a better one. We are sorry about the air conditioned;... More

st.paul, minn.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 8, 2014

We stayed under the timeshare plan, and were pleasantly surprised (from the reviews on here). Our room was clean, up to date, and faced the ocean. We did have hot water issues twice, which were immediately addressed. The beach here is expansive and beautiful, which makes this location superb. We like this hotel because is it non-inclusive- we like trying... More

Was this review helpful? Yes 3
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Thank you for your time and comments. We are so glad that you like our hotel. On my name and in the name of our staff, we want to thank you again and you can be sure that will do our best to make you next visit a better one. About reception personal there is no much to say but,... More

Terrace, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 2, 2014

This hotel is in an excellent location in Ixtapa, right on the beach, close to commercial amenities. It has both all inclusive and 'European Plan' options. Our family of 4 was on the 'European Plan' which means just the room (although we payed for breakfast to be included). The food was actually pretty good but would not have been varied... More

Was this review helpful? Yes 5
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest Thank you very much for your comment regarding your stay last March. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem by adding security that exists in the area. We hope your sooner way back to your Home in Mexico, Emporio Ixtapa. Jaime Cárdenas,... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 25, 2014

The first thing I look at before I got to a hotel is the overall customer reviews. The emporio seemed to have fair reviews at decent prices. My stay there was.... ordinary. The real issue is Emporio's inability to protect customer information. On two seperate ocasions, my family members and I received a call from the reception office at 11pm... More

Was this review helpful? Yes 2
Claudia M, Director General at Emporio Ixtapa, responded to this review
Google Translation

Estimado Jose, Lamentamos profundamente lo que expresa, para nosotros la seguridad es primordial y seguimos puntualmente la Ley de Privacidad... More

Neenah, Wisconsin
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 12, 2014

There were 5 of us traveling. We had confirmed our rooms months in advance with an email to the hotel that they would be ocean view and up on a higher floor. When we arrived we found out that 4 of us would be staying in one room, which we didn't request. We were all to have deluxe ocean views,... More

Was this review helpful? Yes 3
Claudia M, Director General at Emporio Ixtapa, responded to this review

Dear Guest We appreciate the time you have taken to give us your feedback about your stay last March. It is very unfortunate that there had this kind of problems during your stay; we really want to apologize for this series of unfavorable events. It is very important that we made known because corrective measures were taken to avoid recurrence.... More

Leon, Mexico
Contributor
19 reviews 19 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 7, 2014

Bad experience on this Hotel. I used this hotel when traveling for vacation to Ixtapa, because it offered in the past excellent service, not anymore.I would never use this hotel again, I stayed in the past; 2008, 2009 and returned on 2013. I was disappointed. First I booked one room with some specifications and when I arrived, there was not... More

Was this review helpful? Yes 1
Claudia M, Director General at Emporio Ixtapa, responded to this review
Google Translation

Estimado Huésped, Apreciamos mucho el tiempo que tomo para darnos sus comentarios en referencia a su estancia el pasado octubre.... More

Phoenix
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed March 5, 2014

on a scale of 1-10 where 1 is burlap and 10 is silk, the sheets and towels are a 3. Abrasive! No fabric softener used here. Bring your own pillow case if you don't have a full beard. The maid service needs new management. Coffee for the in room machine did not appear 2 days running despite requests. When we... More

Was this review helpful? Yes 1
Claudia M, Director General at Emporio Ixtapa, responded to this review

Dear Guest We appreciate the time you have taken to give us your feedback about your stay last February. It is very unfortunate that there had this kind of problems during your stay; we really want to apologize for this series of unfavorable events. It is very important that we made known because corrective measures were taken to avoid recurrence.... More

Haliburton, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 5, 2014

Just returned from a week stay at Emporio. The area, weather and beach are perfect. We felt the hotel was a good fit for us. We enjoyed the quiet of it, no loud obnoxious events around the pool when you are trying to relax. There is lots to do otherwise, I enjoyed the 18km biking tour with Ritchie, the Events... More

Was this review helpful? Yes 4
Claudia M, Director General at Emporio Ixtapa, responded to this review

Dear Linda, Thank you very much for your comment regarding your stay last february. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem by adding security that exists in the area. You can be shure that we will work at the Italian Restaurant service. We hope... More

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Additional Information about Emporio Ixtapa

Address: Boulevard Ixtapa s/n | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Emporio Ixtapa 3.5*
Number of rooms: 10
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Also Known As:
Emporio Ixtapa Hotel Ixtapa
Emporio Hotel Ixtapa
Emporio Resort Ixtapa
Hotel Emporio Ixtapa

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