We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Emporio Ixtapa

3.5 of 5 Boulevard Ixtapa s/n | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Hotel website
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Emporio Ixtapa
Professional photos View all
Browse nearby
Emporio Ixtapa
Write a Review

321 reviews from our community

Traveler rating
    91
    128
    62
    20
    20
See reviews for
98
101
9
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (321)
  • Mar-May only
    (96)
  • Jun-Aug only
    (56)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (116)
All months
vancouver
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The Emporio is right in Ixtapa walk away to lots good food, and weekend night life our favorite store the Oxxo (like a 7-11) cheap drinks and all that. one of the few who did not stay all inclusive ,Advice from previous reviewer" thanks" So much good food around Ixtapa... did eat at the hotel.. it was fine , but... More 

Was this review helpful? Yes
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest, Thank you very much for your comment regarding your stay last . We are glad you enjoyed your stay with us entirely, and we are very hapy that Emporio´s perfect location allowed you to know the surrounding areas without any problem by adding security that exists in the área, and we are agree with you our beach is... More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed for the first time earlier at the Emporio. I wish I had stayed before. The hotel is very clean, food is very good, probably the best I've had at an all inclusive. As always the weather is great in Ixtapa. Hoping to return in early 2015.

Was this review helpful? Yes 2
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review
Google Translation

Estimado Huésped, Muchas gracias por su tiempo y comentarios, en verdad estamos muy contentos de que su experiencia en Emporio... More 

New York
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 20, 2014

The hotel staff was really helpful, kind and the food at the Buffett was great. The staff quickly addressed our problem that the first room smelled like mold and had a cracked mirror and some of the walls and rooms needed to be repaired. But to give them credit, they had just had an earthquake, and one while we were... More 

Was this review helpful? Yes 2
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest Thank you very much for your comment regarding your stay last . We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem by adding security that exists in the area. Now our hotel look´s as good as new. We hope your sooner way back to... More 

Lakeland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 1, 2014

We have been going here for about 4 years every October and January. The hotel is clean and staff in general is great. The front desk is not very friendly and they always try to give us a room that is not acceptable. Have to just keep refusing the rooms. Sometimes we have looked at 5 or 6 before we... More 

Was this review helpful? Yes 6
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest Thank you very much for your comment regarding your stay last . We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem by adding security that exists in the area. We hope your sooner way back to your Home in Mexico, Emporio Ixtapa. Jaime Cárdenas,... More 

Detroit, Michigan
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 11, 2014

This hotel is my favorite hotel in Ixtapa. I have stayed here 5 times and each time gets better and better. This year we stayed from February 20, 2014 - March 7, 2014. Each year new upgrades have been completed. This year it was the palapas on the beach. Awesome. The staff remembers you each year and welcomes you back.... More 

Was this review helpful? Yes 7
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Daer Guest, Thank you for your time and comments. We are so glad that you like our hotel. On my oun name and in the name of our staff, we want to thank you again and you can be sure that will do our best to make you next visit a better one. We are sorry about the air conditioned;... More 

st.paul, minn.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 8, 2014

We stayed under the timeshare plan, and were pleasantly surprised (from the reviews on here). Our room was clean, up to date, and faced the ocean. We did have hot water issues twice, which were immediately addressed. The beach here is expansive and beautiful, which makes this location superb. We like this hotel because is it non-inclusive- we like trying... More 

Was this review helpful? Yes 3
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Thank you for your time and comments. We are so glad that you like our hotel. On my name and in the name of our staff, we want to thank you again and you can be sure that will do our best to make you next visit a better one. About reception personal there is no much to say but,... More 

Terrace, Canada
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 2, 2014

This hotel is in an excellent location in Ixtapa, right on the beach, close to commercial amenities. It has both all inclusive and 'European Plan' options. Our family of 4 was on the 'European Plan' which means just the room (although we payed for breakfast to be included). The food was actually pretty good but would not have been varied... More 

Was this review helpful? Yes 5
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest Thank you very much for your comment regarding your stay last March. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem by adding security that exists in the area. We hope your sooner way back to your Home in Mexico, Emporio Ixtapa. Jaime Cárdenas,... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 25, 2014

The first thing I look at before I got to a hotel is the overall customer reviews. The emporio seemed to have fair reviews at decent prices. My stay there was.... ordinary. The real issue is Emporio's inability to protect customer information. On two seperate ocasions, my family members and I received a call from the reception office at 11pm... More 

Was this review helpful? Yes 2
Claudia M, Director General at Emporio Ixtapa, responded to this review
Google Translation

Estimado Jose, Lamentamos profundamente lo que expresa, para nosotros la seguridad es primordial y seguimos puntualmente la Ley de Privacidad... More 

Neenah, Wisconsin
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 12, 2014

There were 5 of us traveling. We had confirmed our rooms months in advance with an email to the hotel that they would be ocean view and up on a higher floor. When we arrived we found out that 4 of us would be staying in one room, which we didn't request. We were all to have deluxe ocean views,... More 

Was this review helpful? Yes 3
Claudia M, Director General at Emporio Ixtapa, responded to this review

Dear Guest We appreciate the time you have taken to give us your feedback about your stay last March. It is very unfortunate that there had this kind of problems during your stay; we really want to apologize for this series of unfavorable events. It is very important that we made known because corrective measures were taken to avoid recurrence.... More 

Leon, Mexico
Contributor
19 reviews 19 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 7, 2014

Bad experience on this Hotel. I used this hotel when traveling for vacation to Ixtapa, because it offered in the past excellent service, not anymore.I would never use this hotel again, I stayed in the past; 2008, 2009 and returned on 2013. I was disappointed. First I booked one room with some specifications and when I arrived, there was not... More 

Was this review helpful? Yes 1
Claudia M, Director General at Emporio Ixtapa, responded to this review
Google Translation

Estimado Huésped, Apreciamos mucho el tiempo que tomo para darnos sus comentarios en referencia a su estancia el pasado octubre.... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Emporio Ixtapa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Emporio Ixtapa

Address: Boulevard Ixtapa s/n | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Emporio Ixtapa 3.5*
Number of rooms: 10
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Priceline, Cheap Tickets, Hotels.com, Travelocity, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Emporio Ixtapa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Emporio Ixtapa Hotel Ixtapa
Emporio Hotel Ixtapa
Emporio Resort Ixtapa
Hotel Emporio Ixtapa
Hotel Style:
#1 Best Value Hotel in Ixtapa
#5 Spa Hotel in Ixtapa
#7 On the Beach Hotel in Ixtapa
#7 Top resorts Hotel in Ixtapa

201 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (198)
Viewed
Hotel & grounds (38)
Viewed
View from room (19)
Viewed
Pool/beach area (44)
Viewed
Dining (25)
Viewed
Room/suite (22)
Viewed
Bathroom (3)
Viewed
Family/play areas (1)
Viewed
Other (46)

Management photos: Courtesy of the property manager

Viewed
All management photos (4)
Viewed
Hotel & grounds (1)
Viewed
Dining (1)
Viewed
Room/suite (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay