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Emporio Ixtapa

3.5 of 5 Boulevard Ixtapa s/n | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
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Emporio Ixtapa
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Emporio Ixtapa
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340 reviews from our community

Traveler rating
    98
    134
    65
    22
    21
See reviews for
106
107
9
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saskatoon, Canada
2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I would rate this hotel no more than a 2 star. The rooms were clean, although much smaller than other resorts we have stayed at. The bed was harder than I would like, and the pillows were hard. I did notice that a few people came with their own pillows. We had a corner room which had 2 windows one... More 

Was this review helpful? Yes 5
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest, We appreciate the time you have taken to give us your feedback about your stay last January. It is very unfortunate that there had this kind of problems during your stay; we really want to apologize for this series of unfavorable events. It is very important that we made known because corrective measures were taken to avoid recurrence.... More 

Swift Current, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

"Empobrio" and "ScamCanada"....NEVER AGAIN! I do not understand how this hotel gets such good reviews because this is the worst resort I have ever been to! Obviously the other reviewers have not been around much. I am a seasoned traveller. I lived in Mexico for 3 years and travelled extensively throughout Mexico and the Caribbean. I am also fluent in... More 

Was this review helpful? Yes 2
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest, We appreciate the time you have taken to give us your feedback about your stay last January. It is very unfortunate that there had this kind of problems during your stay; we really want to apologize for this series of unfavorable events. It is very important that we made known because corrective measures were taken to avoid recurrence.... More 

Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked Emporio through a cheap charter package. The resort surpassed our expectations. The location is its strongest asset. It's on the best beach that we saw anywhere in the area. A pedestrian mall is across the street with restaurants, nightclubs, gift shops, jewelry stores, pharmacies, boutiques, etc. We chose the European plan. We probably would have come out ahead... More 

Was this review helpful? Yes 6
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest, We appreciate the time you have taken to give us your feedback about your stay last January. It is very unfortunate that there had this kind of problems during your stay; we really want to apologize for this series of unfavorable events. It is very important that we made known because corrective measures were taken to avoid recurrence.... More 

Saskatoon, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived back last night after 2 weeks at this hotel. This was our 1st time in Ixtapa after many previous trips to other parts of Mexico. The staff at this hotel are top notch! My husband and I are already planning our 2015 winter holiday to go back. The staff had a smile everyday and were always eager to... More 

Was this review helpful? Yes 1
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem, and everything is walking distance from our hotel. We appreciated so much you comment regarding our staff, we do believe... More 

South Dakota
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our 6th time in Ixtapa and first stay at Emporio from Dec 28, 2014 - jan 4, 2015. It was also our first non-all inclusive stay in Mexico. Could not have had a better location for non-inclusive as we enjoyed the many great eating establishments Ixtapa has to offer including the Blue Shrimp, Frank's, Generals, Emilios, Ruben's Hamburgers,... More 

Was this review helpful? Yes 6
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem by adding security that exists in the area. We appreciated so much you comment regarding our staff, we do believe... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel has an excellent staff. They are hardworking people, especially the waiters at the beach. The rooms are very nice and clean. The cleaning ladies leave daily notes wishing you a great day. We would like to see more sea food in the buffet. The Italian restaurant inside the hotel was delicious as well as the night food service... More 

Was this review helpful? Yes 1
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem by adding security that exists in the area. We appreciated so much you comment regarding our staff, we do believe... More 

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This is our 4th time in Ixtapa and second time at Emporio. The staff is very friendly and helpful! Nadia, Raphael, Rosa , Adilene, Hugo Mario, Juana and too many more to mention. Beds are very comfy, even buffet food is a notch above what we have experienced in other all inclusives. You can't go wrong here!

Was this review helpful? Yes 5
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem by adding security that exists in the area. We appreciated so much you comment regarding our staff, we do believe... More 

Manitoba
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Great location on the beach and across the street are many options for restaurants and shopping. It's a smaller hotel, staff are hard workers, some with limited English. Food and drinks are mediocre. We had all our suppers but one outside of our hotel. Drinks were included but not "high end", and sometimes served in styrofoam. Wifi does not work... More 

Was this review helpful? Yes 4
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest, Thank you for your time and comments. We are so glad that you like our hotel. On my name and in the name of our staff, we want to thank you again and you can be sure that will do our best to make you next visit a better one. We are sorry about the wifi; believe me... More 

Coldwater, Canada
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Good: The Air Canada Vacations rep Luis was great - well informed, attentive and very personable. We would recommend AC Vacations for anyone travelling from Canada. Mucho gracias Luis! We visited over Christmas and there were many Mexican families staying there, and we enjoyed the atmosphere that they created. The singer in the lobby lounge was fantastic. Waiters Hugo... More 

Was this review helpful? Yes 3
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest, Thank you for your time and comments. We are so glad that you like our hotel. On my name and in the name of our staff, we want to thank you again and you can be sure that will do our best to make you next visit a better one. We are sorry about the pillows. Please next... More 

vancouver
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 7, 2014

The Emporio is right in Ixtapa walk away to lots good food, and weekend night life our favorite store the Oxxo (like a 7-11) cheap drinks and all that. one of the few who did not stay all inclusive ,Advice from previous reviewer" thanks" So much good food around Ixtapa... did eat at the hotel.. it was fine , but... More 

Was this review helpful? Yes 4
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest, Thank you very much for your comment regarding your stay last . We are glad you enjoyed your stay with us entirely, and we are very hapy that Emporio´s perfect location allowed you to know the surrounding areas without any problem by adding security that exists in the área, and we are agree with you our beach is... More 

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Additional Information about Emporio Ixtapa

Address: Boulevard Ixtapa s/n | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Emporio Ixtapa 3.5*
Number of rooms: 10
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Also Known As:
Emporio Ixtapa Hotel Ixtapa
Emporio Hotel Ixtapa
Emporio Resort Ixtapa
Hotel Emporio Ixtapa
Hotel Style:
#1 Best Value Hotel in Ixtapa
#5 Spa Hotel in Ixtapa
#7 Top resorts Hotel in Ixtapa
#7 On the Beach Hotel in Ixtapa

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