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Emporio Ixtapa

3.5 of 5
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Boulevard Ixtapa S/N | Zona Hotelera, Ixtapa, Zihuatanejo 40884, Mexico
Emporio Ixtapa
Best prices for: 1 room 1 guest
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Ranked #11 of 24 Hotels in Ixtapa
A recent review
4 of 5 stars reviewed 2 weeks ago
corky4043 Claresholm, AB. Canada
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392 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Claresholm, AB. Canada
Contributor
18 reviews 18 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Airport straight to hotel. Entrance view breathtaking, which gives you time to adjust. Had booked well in advance for room, but took too much time to register, staff were pleasant. Little info regarding facilities, and a lack of elevators . Checkout slow, so hotel had you do a survey with complaints and recommendations while waiting, hope our comments are put... More 

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Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest : Thank you very much for choosing Emporio Ixtapa to enjoy your holiday in the beautiful destination of Ixtapa- Zihuatanejo, We thank all those who collaborate here in time that we dedicate to write about your stay with us , as you said the Emporio Ixtapa hotel He has one of the best lobbies where since his arrival... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 10, 2015 via mobile

This was our first trip to Ixtapa and an all inclusive. We stayed here with our two boys for 6 nights. When we arrived, we were impressed with the view from the lobby of the pool, beach and ocean. Overall I experience a moderate level of anxiety about the cleanliness in the room, pool and the beach area. What made... More 

Was this review helpful? Yes 1
Jorge D, Director General at Emporio Ixtapa, responded to this review

Dear Guest: The team thanks you for your comments, we have an improvement program, we are confident that the rooms and general areas will give better impression on your next visit, we have a new program with innovations that will give more variety of products and services of our great team, I hope to see you soon at your house... More 

Cancun
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 5, 2015

It was a nice experience, it was just one nigh, I got rest and had a good time, I recommend this hotel. The price was good, service good in general. Room is ok, comfortable, nothing spectacular, just good to rest, price was very acceptable. This was a bossiness trip. The gym used to be bigger and better, now it is... More 

Was this review helpful? Yes 2
Jorge D, Director General at Emporio Ixtapa, responded to this review

Dear Mr. Raul: Emporio team thanks you the time to write your experience with us, the air conditioned in the gym is with temperature of 23-25 degrees to avoid affecting your training, we invite you to try our barbecue in the sunset restaurant, beside the sea offering a good atmosphere among palm trees, we hope to to receive you soon... More 

Leon, Mexico
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 4, 2015

I would rate this hotel as average! Rooms are ok, they are clean but not with very new furniture. Staff is very helpful as long as you tip them... Which is sad, if you are new to this hotel you must ask for every detail you want to know like spa, restaurant reservations, etc. We did an all inclusive plan... More 

Was this review helpful? Yes 1
Jorge D, Director General at Emporio Ixtapa, responded to this review

Dear Mr. Kim Thanks for your comments, we value your time to answer about your experience in Emporio Ixtapa, we are working improving the variety of our food, and we are working in our furniture to enhance your experience on your next visit, the team Emporio Ixtapa are in constant training to give you best service and better information of... More 

St. Paul/ Minneapolis
Top Contributor
78 reviews 78 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 28, 2015

This hotel is beautiful inside and out. The pools were very nice and they even had a kiddie pool though it was hidden a bit from view. The beach is very nice and it's great that you can walk right from the sand to the hotel. Get up early if you want a good seat by the pool because all... More 

Was this review helpful? Yes 1
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for you coment regarding our rooms and áreas and the staff , we are working to refresh our hotel. We hope to see you back in a near future here at... More 

Millarville, Canada
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 25, 2015

My friend and I stayed at the Emporio for 1 week, March 15 - 22, 2015. The hotel is older but well-kept. The room was comfortable but small, a little more storage space would've been nice. Housekeeping did a very good job of keeping the room clean. A/C worked well. The beds were quite comfy but a nice light duvet... More 

Was this review helpful? Yes 1
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest, We appreciate the time you have taken to give us your feedback about your last stay It is very unfortunate that there had this kind of problems during your check out; we really want to apologize for this series of unfavorable events. It is very important that we made known because corrective measures were taken to avoid recurrence.... More 

Heber City, Utah
2 reviews
3 of 5 stars Reviewed March 25, 2015

The beach in front of this hotel is amazing! It is probably about a mile long or so and it wasn't crowded at all while we were there. The hotel was ok. The room was very small and didn't have a coffee maker or mini-bar. We did the all-inclusive and it just included a buffet for breakfast, lunch, and dinner... More 

Was this review helpful? Yes
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem by adding security that exists in the area. Playa el palmar is certified with the distinctive Blue Flag for clean... More 

Surrey, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 24, 2015

For a family of four, with kids 8 and 10, we had a fantastic time! The all inclusive suited us perfectly and the kids had a blast. Conveniently located next to town, we had time to go to restaurants, shops and have fun at the arcade. Being on the beach, we were able to play in the surf as well... More 

Was this review helpful? Yes 1
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Jay Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem, and everything is walking distance from our hotel. We appreciated so much you comment regarding our staff and Foods, we... More 

UNITED STATES
Top Contributor
75 reviews 75 reviews
16 hotel reviews
189 helpful votes 189 helpful votes
4 of 5 stars Reviewed March 22, 2015

We arrived to a very busy lobby and front desk. It was a Sunday afternoon and many people checking out when we arrived. We did stand in line for about a half hour waiting for our turn. The front desk gal Alina handled everyone with a smile and kept them moving along. The good news for us was we arrived... More 

Was this review helpful? Yes 2
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem, and everything is walking distance from our hotel. We appreciated so much you comment regarding our staff, we do believe... More 

Mount Vernon, Washington
Contributor
13 reviews 13 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 20, 2015

The room was always topnotch and kept clean by Augustina. The lobby bartender, Hugo, was great. Order the Hugo Special. The resort pool was overcrowded and the pool bar area was not kept clean and smelt bad. The pool area always had food trays, plates and glasses laying around. The overall staff was very friendly.

Was this review helpful? Yes
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, We appreciated so much you comment regarding our staff, we do believe our people make the difference, We hope to see you back soon here at your Home in Mexico, Emporio Ixtapa. Muchas... More 

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