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Emporio Ixtapa

3.5 of 5
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Boulevard Ixtapa S/N | Zona Hotelera, Ixtapa, Zihuatanejo 40884, Mexico
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1 room 1 adult
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Emporio Ixtapa
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476 Reviews from our TripAdvisor Community

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montreal
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

Lets just start by the beginning a lot of reservation site give this hotel a 4 or 5 stars level sorry to disagree but the Emporio is at best a 3 star hotel this being said i did nonetheless enjoy my stay at the Emporio,,,,sure there are other nicest hotel with 4 or 5 stars but they are at least... More 

Helpful?
Thank eaglenest
Helsinki, Finland
2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Excellent location, fantastic beach and ocean. But the best was fishing-snorkelling boat tour organized by Sergio, the Emporio hotel excursion operator. The boat driver wouldn't give up, until we cought enough fish and then we were taken to beach restaurant, where our fish was prepared for us the best possible gourmet ways. We enjoyed it immensly! Thanks!

Helpful?
Thank ANH50_10
Minneapolis, Minnesota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I rely on reviews for booking trips, so please allow me to give an impartial perspective. The hotel itself is a 3 star hotel, with 5 star staff and a 5 star beach. I knew checking in would a headache based on these reviews, so I anticipated it. We got off the bus and hustled to check in and it... More 

Helpful?
2 Thank Danielle D
Brillion, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

The Emporio Ixtapa was a great stay, our room on the 9th floor was perfect. Beautiful views of the beach. Great buffets for the all inclusive deal. Nice clean pool and beach area cleaned and chairs and lounges arranged nicely every day. Bar staff was also very helpful with good selections.

Helpful?
Thank David A
Los Angeles, California
1 review
4 of 5 stars Reviewed 2 weeks ago

great people, very helpful and friendly in the restaurants, the bars, at the pool, in the lobby, at registration. only drawback: very, very loud music most nights that runs way too late at night. if you go to bed before 10 p.m. be prepared to have it sound like a mariachi concert at madison square garden. mexicans like their televisions... More 

Helpful?
Thank phil g
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest : Thank you very much for your time and comments, we are really pleased that their experience in Emporio Ixtapa has been to his liking , serve you and meet your expectations is our goal . We are sure that our people make the difference for your stay pleasant and nice , we will pay more attention in... More 

Ottawa, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The breakfast and dinners were good, but the lunches left something to be desired. The location is amazing. You're right on the beach with either a gorgeous view of the ocean or a gorgeous view of the mountains. It was a nice, quiet hotel. Mostly locals stayed there, which was a nice change of pace from Americans and Canadians being... More 

Helpful?
1 Thank Ariane C
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest: Thank you very much for sharing the pleasant experience of your stay at Emporio Ixtapa. It is very satisfying to receive feedback from our guests as they are a parameter to measure the quality of service we are providing them . Rest assured that we will continue to focus on continuous improvement for their future stays memorable and... More 

Pickering, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location of hotel was very good and very accessible. Located across the street from the shopping centre and restaurants. Lovely beach and pool area with nice view of sunset from open lobby. Room on the 10th floor was on the small side but was functional - relatively clean - there was no balcony. Nice to have WIFI available across the... More 

Helpful?
1 Thank Olya848
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest : Thank you very much for your time and comments, we are really pleased that their experience in Emporio Ixtapa has been to his liking , serve you and meet your expectations is our goal . We are sure that our people make the difference for your stay pleasant and nice , we will pay more attention in... More 

Lakeville, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Here on business and not by choice. Very dated, easy going, relaxing hotel (not a modern establishment). Beach access and quality of beach are superb. Hotel staff and services are good. Each room has it's Wi-Fi access point for good connectivity. Location is great as there are plenty of shops / restaurants / businesses right out the front door. Hotel... More 

Helpful?
2 Thank A F
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest : Thank you very much for your time and comments, we are really pleased that their experience in Emporio Ixtapa has been to his liking , serve you and meet your expectations is our goal . We are sure that our people make the difference for your stay pleasant and nice , we will pay more attention in... More 

Abbotsford, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My first couple of days brought me to tears. We had a non ocean view room very noisy. The disco across the street closed down at 430 am. Changed room a total of 3 times in a week. Hotel caters to the mexican clientele. Front desk was not very helpful. Asked 4 times one day to have water sent to... More 

Helpful?
2 Thank Cindy C
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

We appreciate the time you took to give us your comments regarding your stay last . It is unfortunate that it has generated all these events and failures during their stay ; indeed I ask own name and on behalf of all employees of Emporio Ixtapa a sincere apology . Thanks again his criticism, for us is very important to... More 

Travelers are raving about these Ixtapa hotels

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for one week. We knew it was not considered all inclusive and planned to eat suppers off the resort, this is exactly what we did as the buffet food didn't look great for supper. Did eat once at the alacarte they had and it was good. Hugo was awesome, he made sure from day 1 that we always... More 

Helpful?
2 Thank Asker2
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest : Thank you for your comments , it is gratifying that will enjoy staying with us, provide quality service is our purpose. We are confident that our employees make the difference in service and through our program of continuous improvement in our facilities seek to offer our customers the convenience they can find at home, as it says... More 

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