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Emporio Ixtapa

Hotel website
Boulevard Ixtapa S/N | Zona Hotelera, Ixtapa, Zihuatanejo 40884, Mexico
Emporio Ixtapa
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Ranked #11 of 23 Hotels in Ixtapa
A recent review
4 of 5 stars reviewed yesterday
HonoluluHank Millarville, Canada
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373 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Millarville, Canada
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

My friend and I stayed at the Emporio for 1 week, March 15 - 22, 2015. The hotel is older but well-kept. The room was comfortable but small, a little more storage space would've been nice. Housekeeping did a very good job of keeping the room clean. A/C worked well. The beds were quite comfy but a nice light duvet... More 

Was this review helpful? Yes 1
Heber City, Utah
2 reviews
3 of 5 stars Reviewed yesterday NEW

The beach in front of this hotel is amazing! It is probably about a mile long or so and it wasn't crowded at all while we were there. The hotel was ok. The room was very small and didn't have a coffee maker or mini-bar. We did the all-inclusive and it just included a buffet for breakfast, lunch, and dinner... More 

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Surrey, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

For a family of four, with kids 8 and 10, we had a fantastic time! The all inclusive suited us perfectly and the kids had a blast. Conveniently located next to town, we had time to go to restaurants, shops and have fun at the arcade. Being on the beach, we were able to play in the surf as well... More 

Was this review helpful? Yes 1
UNITED STATES
Top Contributor
71 reviews 71 reviews
15 hotel reviews
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We arrived to a very busy lobby and front desk. It was a Sunday afternoon and many people checking out when we arrived. We did stand in line for about a half hour waiting for our turn. The front desk gal Alina handled everyone with a smile and kept them moving along. The good news for us was we arrived... More 

Was this review helpful? Yes 1
Mount Vernon, Washington
Contributor
13 reviews 13 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The room was always topnotch and kept clean by Augustina. The lobby bartender, Hugo, was great. Order the Hugo Special. The resort pool was overcrowded and the pool bar area was not kept clean and smelt bad. The pool area always had food trays, plates and glasses laying around. The overall staff was very friendly.

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Regina
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Travelled as a couple -1st trip to Ixtapa, left Mar 5th and stayed 1 week. Advertised as an "almost all inclusive" however with our SUNWING package we had all 3 meals daily included, 2 a-la-carte reservations made to their only 1 restaurant aside from the buffet one, drinks from 11 am to 11 pm, also 2 bottles of water daily... More 

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Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem, and everything is walking distance from our hotel. We appreciated so much you comment regarding our staff, we do believe... More 

Oklahoma City, Oklahoma
Top Contributor
124 reviews 124 reviews
43 hotel reviews
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall this place is very presentable and clean. The rooms are basic size for the basic room and have what you need. We booked European plan but even so, there were 2 water bottles included per day. We asked them to empty the fridge and/or any mini-bar as we didn’t intend to utilize. Good – clean, great water pressure in... More 

Was this review helpful? Yes 2
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest, We appreciate the time you took to provide your comments regarding your stay last. It is unfortunate that it has generated all these events and failures during their stay ; indeed I ask own name and on behalf of all employees of Emporio Ixtapa a sincere apology . Congratulations on your review , for us it is very... More 

Iowa
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is nice, nothing fancy, Pool and beach area are very nice. Down side food was not good at all, and chairs are saved at the beach and pool then no one sits in them for hours. Overall it was a great stay just be ready to get up early to save your seat and don't go AI.

Was this review helpful? Yes 3
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem, and everything is walking distance from our hotel. Thank you for you coment regarding our rooms and áreas, we are... More 

Senior Contributor
22 reviews 22 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice location and all inclusive is an option. Great restaurants across the street in the shopping center. The staff hereis waht makes this hotel special, especially Julian, as well as the lobby bartenders Hugo and Mario. We requested a room and receive the requested room, unfortunately it had a king size bed and we wanted twin beds. Two days later... More 

Was this review helpful? Yes 1
Claudia M, Director General at Emporio Ixtapa, responded to this review

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for you coment regarding our rooms and áreas and the staff , we are working to refresh our hotel. We hope to see you back in a near future here at... More 

Las Vegas, Nevada
Top Contributor
97 reviews 97 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

this is an older hotel the location could not be better we up graded to their ocean front rooms had corner windows with north and south beach views. the room included a refrigerator and coffee maker the place is clean as any hotel I have been in. we have stayed here before and certainly will stay here again we were... More 

Was this review helpful? Yes 1
JaimeCardenas, Director General at Emporio Ixtapa, responded to this review

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem, and everything is walking distance from our hotel. Thank you for you coment regarding our rooms and áreas, we are... More 

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