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Holiday Inn Ixtapa Hotel

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Paseo De Las Palmas Esq | Agua, Ixtapa, Zihuatanejo 40880, Mexico
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Holiday Inn Ixtapa Hotel
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Holiday Inn Ixtapa Hotel
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102 reviews from our community

Traveler rating
    31
    37
    19
    10
    5
See reviews for
28
27
Solo
0
6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Canby, Oregon
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 14, 2015

My husband and I stayed at this hotel from 3/29 to 4/12. The staff is great, the room was good, the pool was great. We even got to change rooms after the first week. We weren't too pleased with the food and thought the prices of food and beer was high. We ate in town and I highly recommend Mama... More 

Was this review helpful? Yes 1
La Ropa
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 26, 2015

The staff are quite friendly, we had a group of 12 they were accommodating with all our needs. Love the open air restaurant, which was always clean and neat. The only down thing I found was the decaf coffee in the morning, they only serve instant. The rooms were quite comfortable, wifi is accessible anywhere in the hotel - which... More 

Was this review helpful? Yes 1
San Miguel de Allende, Mexico
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 2, 2015

The people who work here were wonderful, very friendly, patient and accomodating. The restaurant was really nice; open, airy, clean and the food was good. The lobby was really clean, the room was great; very clean and comfortable. The bathroom was really clean and nice, also. The furniture in the area next to the restaurant was really comfortable. Unfortunately, the... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Ixtapa Hotel, responded to this review

Dear Jacob A, Thank you for taking the time to post a review of our property. It is really nice to know that you have noticed the cleanliness of the hotel. On the other hand, I truly apologize for the not up to par experience you had during you stay with us. Kindly be assured that we treat this matter... More 

Mx
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 28, 2014

I recently stayed at this hotel for the triathlon. For this purpose it was great, because you can go walking to the transition area, to the meetings, the test swim in the sea, etc. The service is good, the staff is friendly, the room is comfortable and large enough. The wifi is accesible anywhere in the hotel, pool, restaurant, bar,... More 

Was this review helpful? Yes 3
Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2014

Very nice hotel close to the beach, I got the impression that the hotel was new. Clean and affordable. They have a very nice buffet and great rooms! My kids had a great time at the pool, looking forward to go back next year.

Was this review helpful? Yes 2
New York City
Top Contributor
62 reviews 62 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed January 2, 2014

Our experience at the Holiday Inn Ixtapa had highs and lows. Highs included the lovely lobby, very nice pool area and comfortable beds. The lows were a lack of hot water in the room most of the time and horrible pillows on the bed. Bathroom was very nice with a large shower which would have been much more enjoyable with... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Ixtapa Hotel, responded to this review

Dear BigJoeNYC, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am delighted to hear that our rooms exceeded your expectations and beds comfortable. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I... More 

Dubai
Senior Contributor
48 reviews 48 reviews
45 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed August 16, 2013

The room was very clean and the beds were firm but not super hard. The pillows were ok and the bathroom was good. The shower had really good pressure and there was a retractable clothesline which was handy. This hotel is not on the beach but is a short walk (about 10 minutes). It is also a short walk to... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Ixtapa Hotel, responded to this review

Dear travelchickuae, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are pleased to know we were able to meet your expectations during your stay. I have taken note and wish... More 

Seattle, Wa
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 21, 2013

We were greeted by Mario, the Hotel Public Relations Manager, with a bright smile and warm welcome! He is very knowledgeable and speaks English wonderfully. He can assist with just about any issue that may arise during your stay, don't hesitate to ask. The pool and pool area is spectacular, gorgeous even, I know, no ocean but after we settled... More 

Was this review helpful? Yes 3
Puerto Vallarta, Mexico
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 20, 2013

To start, i had my assistant call ahead to time to confirm there would be wireless internet available in the rooms as i was travelling to Ixtapa on business. When i arrived i was told i had to provide a paper copy of my hotel reservation. I gave the concierge my Blackberry with my reservation, they told me i needed... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Ixtapa Hotel, responded to this review

Dear MexiCanadian_13, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

Ensenada, Mexico
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 5, 2013

The food was great. The internet (free wireless) was fast. The rooms were very clean and the price was right on. One thing you look for also is the staff and they were all very well educated with the hotel and protocol of check in and check out. You can't go wrong but if you like to be right on... More 

Was this review helpful? Yes 2
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