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Park Royal Ixtapa

Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
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Park Royal Ixtapa
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Ranked #13 of 24 Hotels in Ixtapa
A recent review
3 of 5 stars reviewed 2 weeks ago
D L Victoria, Canada
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431 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Victoria, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Poor service, definitely needs improvement! Hotel was clean though. Buffet was ok but nothing to write home about. At pool you need to get up at 6am to reserve your seats. When another guests removes your belongings while you go for breakfast all you are told "oh that's not good!" NO KIDDING! but that's as far as they'll take it

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Victoria: We are very happy to learn that you spent your vacations at our resort. We have taken note of the comments you kindly left. The management will look for a solution. We would like to invite you to come back. We are sure we can offer you relaxing vacations with us. Regards More 

Calgary
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I will definitely return to this hotel. The staff were very friendly...to me that is very important!!! The rooms were very comfortable and very clean. The food was great!! All in all, this hotel is great!!! Thank you.

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Danadance : Thanks for sharing your experience at Park Royal Ixtapa., For us is very important the opinion of our visitors. We would like to invite to come back to our resort, you and your family are very welcome. Regards. More 

Aurora, Illinois
1 review
5 of 5 stars Reviewed April 13, 2015

Frist time in Mexico and all inclusive. Could not have been more enjoyable or relaxing. Grounds, rooms, everywhere extremely clean. All staff we came in contact with, very pleasant and helpful. Woman preparing omelets in the morning was extremely helpful with translation (egg white omelet). Beds firm, not hard. Buffet could be a little warmer, but great variety. Service exceptional... More 

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HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Dtermine 2 : We are very pleased to hear from you and see that you had a wonderful time at our resorts. The comments you made help us to improve and deliver a great service such the one you enjoy. We would like to thank you and invite to come back. Regards, More 

nd
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 6, 2015

We stayed at the Park Royal from March 3-10, 2015. When we arrived, we were told if we wanted to be on a higher floor we had to pay extra to upgrade. I was not very happy with this option, as we have never had to pay to get a little bit better view, but we decided for the $150.00... More 

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Stmprldy: We are very happy to learn that you enjoyed your stay at our resort. All your comments are welcome anytime. We would love to have you with us anytime you like. Regards. More 

Cleveland, Ohio
2 reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed April 3, 2015

My husband and I stayed at the Park Royal Ixtapa March 4-11th. We had purchased a $2,500 vacation package from Royal Holiday after we stayed at their Cancun resort last year so we could try out another RH property. When I booked the Park Royal Ixtapa and attempted to apply the $2,500 vacation credit, it asked for an additional $600... More 

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Travlgal5 : We appreciate all the comments you have left, all of them are taken very seriously by the operation team so that they do not happen again. We would love to have you and your family at our resort, we are sure we can give a much better stay. Regards More 

Travelers are raving about these Ixtapa hotels

Kelowna, Canada
Top Contributor
63 reviews 63 reviews
3 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 27, 2015

I wanted an easy & reasonably priced week in the sunshine, with priority being beach, for walking & lounging, food to be ok, service good. I always use tripadvisor for help with booking hotels & restaurants & sift through enough reviews to get an idea of a place. So, I took the plunge & booked the Park Royal. My expectation... More 

Was this review helpful? Yes
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear TWS42 : We are very happy to learn that you enjoyed your stay at our resort. All your comments are welcome anytime, we would love to see you again. Best Regards. More 

Cranbrook, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 26, 2015

This was a return trip for me, I visited last year with no issues, but something must have happened to the way they handle the food. I had, and still have issues with diarrhea, as did my travel partner, and many/most people that we talked to that week. In the past I enjoyed the beef in the Italian restaurant, but... More 

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Shoppergi : We all at the Park Royal Ixtapa Hotel would like to express to you our gratitude for having chosen our Hotel as seat of your Holidays plans. Likewise, we would like to thank you for having taken you valuable time in writing your comments regarding our Hotel services and facilities. Immediate instructions were sent to the involved... More 

Winnipeg, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 25, 2015

Amazing staff ! Perfect weather ! Location was perfect ! Perfect size pool area ! Beach was great ! Perfect resort to kick back in the sun have a few beverages, walk to local shops and ENJOY the getaway ! We will return !!!!!!

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HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Oliverbee: We would like to thank you for all your comments on our resort. We appreciate you choosing our hotel for your vacations, and we had the opportunity to treat you as you deserve. We would like to see you and your family again at our resort. Regards More 

markham
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 24, 2015

Read several of the prior reviews and I must say I agreed with most of them(positive negative or in-different) Yes...we endured some construction noise both around the pool and in the main lobby. On the plus side it was nice to see the hotel getting a face lift and making improvements along the way will make this a more enjoyable... More 

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Inanutshe: Thanks for sharing your experience at Park Royal Ixtapa., For us is very important the opinion of our visitors and we will consider your comments, we appreciate having you at our resort, we can see that you had a wonderful time with us. Regarding to the WiFi comment, we are working on that in order to improve the... More 

Edmonton
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 22, 2015

park royal in ixtapa is an older hotel being upgraded - the staff are great, the rooms are very clean, the food is ok, and the weather and the beach are where 'the slice of paradise' come in.Yes, there is noise from the 'upgrading' and the nightclub 'Chill', but this is Mexico. Had no trouble with timeshare people but the'... More 

Was this review helpful? Yes
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear JVS000: Thanks for sharing your experience at Park Royal Ixtapa., For us is very important the opinion of our visitors and we will consider your comments. We would like to invite to come back to our resort, you and your family are very welcome. Regards More 

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