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All 23 Ixtapa hotels

Park Royal Ixtapa

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
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MXN1,891 (MXN)
Park Royal Ixtapa
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Ranked #14 of 23 Hotels in Ixtapa
A recent review
4 of 5 stars Reviewed August 20, 2014
Valerie S Irricana, Alberta, Canada
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366 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Irricana, Alberta, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 20, 2014

A friend and I went to this hotel in February 2014. There was a good variety of food, even for my rather picky friend. The staff were always helpful and accommodating. The wireless had it's moments but that just helped remind me that I was on vacation and work could wait. Everything we needed was in the room and I... More

Was this review helpful? Yes 2
Ronalcmontalvo, Gerente at Park Royal Ixtapa, responded to this review

Dear Valerie S: Thank you very much for your comments you had during your stay, we thank them for improving the service you deserve Yours sincerely More

Hanover, Pennsylvania
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 10, 2014

Warning! If you have never visited Ixtapa Mexico, do not think of it as another Cancun! This is natural beautiful unspoiled Mexico. You are in another country, not everyone speaks English, they speak Spanish. If you are looking for a beautiful natural undisturbed unamericanzied part of Mexico then continue reading the review. If you are the kind of person who... More

Was this review helpful? Yes 10
Ronalcmontalvo, Gerente at Park Royal Ixtapa, responded to this review

Dear tjmiller301; We appreciate your comments which are taken into account in order to improve the services you deserve. The staff of the hotel that grateful for your view and hope to serve you on your next holidays. regards More

Norman, Oklahoma
1 review
4 of 5 stars Reviewed June 25, 2014 via mobile

The employees are all very nice and helpful. Everyone from the check in to the waiters/waitresses. The room was very clean. The regular rooms on the 11th & 14th floor need to be updated... however the view of the beach & ocean were great. The suites are very very nice on the higher floors and are more updated

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Ronalcmontalvo, Gerente at Park Royal Ixtapa, responded to this review

Dear Montaquia: We welcome your comments will be taken into account to improve the quality of service you deserve. regards More

Texas
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 28, 2014

The rooms have old furniture, hard beds lumpy pillows, the only good thing is the view. The disco can be heard all night in your room, so bring ear plugs if you want to sleep before 2 am. The cold water in the shower is timid at best. The air does not get really cool. I turn it all the... More

Was this review helpful? Yes 1
Ronalcmontalvo, Gerente at Park Royal Ixtapa, responded to this review

Dear Beav3856: We appreciate your comments are valuable for us to improve the service you deserve. Rest assured that we will give immediate attention to the departments involved. Best Regards, More

Montgomery, Alabama
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 25, 2014

There is no wifi in the rooms. Tvs are old. Food is great unfortunately the infrastructure of the hotel lacks a bunch. We got a room in the first floor 1001. Absolutely no view. Also no hot tub just a regular shower.

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Ronalcmontalvo, Gerente at Park Royal Ixtapa, responded to this review

Dear Francisco M: We really appreciate your feedback, we are working to improve and get more services for your convenience, we currently have free wifi in the lobby area. regards More

Vancouver, Canada
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 2, 2014

The view from all the rooms was spectacular, all the staff were wonderful, the beach is beautiful. The floor where the time share show suite is, is definitely the floor to be on. The rooms are cleaner and updated, the hallway is new and sparkling, the windows are clean etc. The lobby is dingy and drab, and the lack of... More

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Ronald C, Gerente at Park Royal Ixtapa, responded to this review

Dear wgp 164: Thanks for sharing your experience at Park Royal Ixtapa. For us is very important the opinion of our visitors and we will consider your comments More

Calgary, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 24, 2014

Very Clean. Excellent Staff Attitude And Very Helpful Staff. Rooms clean with excellent ocean view. No timeshare personel ever harrassed us about anything. I would go back in a heartbeat. First night it was noisy but complaints from the guest the music was turned low. One thing was lacking and that is lacking of shows at night. There was entertainment... More

Was this review helpful? Yes
Ronald C, Gerente at Park Royal Ixtapa, responded to this review

Dear Nasy2014: Thanks for sharing your experience at Park Royal Ixtapa. For us is very important the opinion of our visitors and we will consider your comments More

Calgary, Canada
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 14, 2014

Was not expecting what we got, judging from some of the previous reviews. The room was large, clean and airy with an unbelievable ocean view, the food was typical all-inclusive, but with enough variety for a person on a rather strict diet. The staff were more than helpful and always smiling. And the hotel was within walking distance in Ixtapa... More

Was this review helpful? Yes
Ronald C, Gerente at Park Royal Ixtapa, responded to this review

Dear menhe: Thanks for sharing your experience at Park Royal Ixtapa. For us is very important the opinion of our visitors and we will consider your comments More

Trail, Canada
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 8, 2014

We travelled from March 31st to April 6th, weather was beautiful. I base this review on the price we paid and what we got in return. The room had a great view, King size bed that was firm, but we both slept very well. Beach was nice, careful of the surf. Pool was good, but use caution as the tiles... More

Was this review helpful? Yes 1
Ronald C, Gerente at Park Royal Ixtapa, responded to this review

Dear falconfan: Thanks for sharing your experience at Park Royal Ixtapa. For us is very important the opinion of our visitors and we will consider your comments More

Lethbridge, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 7, 2014

We went to Park Royal February 23 to March 2nd and had a wonderful trip. Ixtapa is charming, quaint, and has the best weather. There was not a cloud in sight our entire week. The staff at this resort were helpful and extremely friendly. Our A/C didn't work so well, so our room was damp and warm the whole week,... More

Was this review helpful? Yes 1
Ronald C, Gerente at Park Royal Ixtapa, responded to this review

Dear Alyssa C: Thanks for sharing your experience at Park Royal Ixtapa. For us is very important the opinion of our visitors and we will consider your comments More

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Additional Information about Park Royal Ixtapa

Address: Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Ixtapa 3.5*
Number of rooms: 268
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Also Known As:
Park Royal Ixtapa Hotel Ixtapa
Park Royal Hotel Ixtapa
Ixtapa Park Royal Hotel

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