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All 23 Ixtapa hotels

Park Royal Ixtapa

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
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Park Royal Ixtapa
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Ranked #14 of 23 Hotels in Ixtapa
A recent review
4 of 5 stars reviewed 4 days ago
gordp1205 Vancouver, Canada
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382 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Visited this hotel for 2 weeks in January 2015. Check in and out was a breeze. The entire complex was pristine and you could literally eat off any floor in the place. Overall the food quality was excellent and although extremely tasty and well presented, the buffet food could have been a little warmer. The A la carte was like... More 

Was this review helpful? Yes 14
E-CommercePRHandR, Gerente at Park Royal Ixtapa, responded to this review

Dear Gordp1205: We are more than happy to learn from your wonderful experience at our resort. The comments you made are going to be passed to our management team so that we can define a non smoking area. You are welcome to visit us any time you like, we appreciate having you with us. More 

High River, Canada
2 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel from Jan 4 - 11 2015. We went with our kids aged 18,12 and 8. The resort is very clean, they are always mopping up the pool water and sweeping the sand. The hotel was mostly occupied by locals. The pool was great although to get a chair at the pool with a shade you... More 

Was this review helpful? Yes 9
E-CommercePRHandR, Gerente at Park Royal Ixtapa, responded to this review

Dear Julie: We appreciate your comments on our hotel, we can see that you and your family enjoyed our facilities. We look forward to having you and your family again at our hotel. More 

Alberta, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 21, 2014

In front of the hotel is a beautiful beach! The hotel has it's ups and downs, but more ups than downs. I have stayed at other resorts in Ixtapa but prefer Park Royal. The staff are the friendliest and most accommodating. It's a short walk to downtown restaurants and shopping.

Was this review helpful? Yes 9
E-CommercePRHandR, Gerente at Park Royal Ixtapa, responded to this review

Dear Buckley: We are glad to hear you spent a wonderful time in our resort, we look forward to having you again , it would be a pleasure. Regards, More 

Irricana, Alberta, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 20, 2014

A friend and I went to this hotel in February 2014. There was a good variety of food, even for my rather picky friend. The staff were always helpful and accommodating. The wireless had it's moments but that just helped remind me that I was on vacation and work could wait. Everything we needed was in the room and I... More 

Was this review helpful? Yes 4
Ronalcmontalvo, Gerente at Park Royal Ixtapa, responded to this review

Dear Valerie S: Thank you very much for your comments you had during your stay, we thank them for improving the service you deserve Yours sincerely More 

Hanover, Pennsylvania
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 10, 2014

Warning! If you have never visited Ixtapa Mexico, do not think of it as another Cancun! This is natural beautiful unspoiled Mexico. You are in another country, not everyone speaks English, they speak Spanish. If you are looking for a beautiful natural undisturbed unamericanzied part of Mexico then continue reading the review. If you are the kind of person who... More 

Was this review helpful? Yes 18
Ronalcmontalvo, Gerente at Park Royal Ixtapa, responded to this review

Dear tjmiller301; We appreciate your comments which are taken into account in order to improve the services you deserve. The staff of the hotel that grateful for your view and hope to serve you on your next holidays. regards More 

Norman, Oklahoma
1 review
4 of 5 stars Reviewed June 25, 2014 via mobile

The employees are all very nice and helpful. Everyone from the check in to the waiters/waitresses. The room was very clean. The regular rooms on the 11th & 14th floor need to be updated... however the view of the beach & ocean were great. The suites are very very nice on the higher floors and are more updated

Was this review helpful? Yes 1
Ronalcmontalvo, Gerente at Park Royal Ixtapa, responded to this review

Dear Montaquia: We welcome your comments will be taken into account to improve the quality of service you deserve. regards More 

Texas
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 28, 2014

The rooms have old furniture, hard beds lumpy pillows, the only good thing is the view. The disco can be heard all night in your room, so bring ear plugs if you want to sleep before 2 am. The cold water in the shower is timid at best. The air does not get really cool. I turn it all the... More 

Was this review helpful? Yes 4
Ronalcmontalvo, Gerente at Park Royal Ixtapa, responded to this review

Dear Beav3856: We appreciate your comments are valuable for us to improve the service you deserve. Rest assured that we will give immediate attention to the departments involved. Best Regards, More 

Montgomery, Alabama
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 25, 2014

There is no wifi in the rooms. Tvs are old. Food is great unfortunately the infrastructure of the hotel lacks a bunch. We got a room in the first floor 1001. Absolutely no view. Also no hot tub just a regular shower.

Was this review helpful? Yes 1
Ronalcmontalvo, Gerente at Park Royal Ixtapa, responded to this review

Dear Francisco M: We really appreciate your feedback, we are working to improve and get more services for your convenience, we currently have free wifi in the lobby area. regards More 

Vancouver, Canada
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 2, 2014

The view from all the rooms was spectacular, all the staff were wonderful, the beach is beautiful. The floor where the time share show suite is, is definitely the floor to be on. The rooms are cleaner and updated, the hallway is new and sparkling, the windows are clean etc. The lobby is dingy and drab, and the lack of... More 

Was this review helpful? Yes
Ronald C, Gerente at Park Royal Ixtapa, responded to this review

Dear wgp 164: Thanks for sharing your experience at Park Royal Ixtapa. For us is very important the opinion of our visitors and we will consider your comments More 

Calgary, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 24, 2014

Very Clean. Excellent Staff Attitude And Very Helpful Staff. Rooms clean with excellent ocean view. No timeshare personel ever harrassed us about anything. I would go back in a heartbeat. First night it was noisy but complaints from the guest the music was turned low. One thing was lacking and that is lacking of shows at night. There was entertainment... More 

Was this review helpful? Yes
Ronald C, Gerente at Park Royal Ixtapa, responded to this review

Dear Nasy2014: Thanks for sharing your experience at Park Royal Ixtapa. For us is very important the opinion of our visitors and we will consider your comments More 

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Additional Information about Park Royal Ixtapa

Address: Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Ixtapa 3.5*
Number of rooms: 268
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Also Known As:
Park Royal Ixtapa Hotel Ixtapa
Park Royal Hotel Ixtapa
Ixtapa Park Royal Hotel
Hotel Style:
#9 Top resorts Hotel in Ixtapa
#9 On the Beach Hotel in Ixtapa

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