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Park Royal Ixtapa

Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
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Park Royal Ixtapa
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533 Reviews from our TripAdvisor Community

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Fort McMurray, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was the first time not only for visiting the west side of Mexico but also for staying at a resort. We loved every minute of it. The food was ok and the drinks were good but overall we loved it!! The staff was friendly and was always there to help you out in any way.

Review collected in partnership with this hotel

Helpful?
Thank 56Sandy
Norfolk, Virginia, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The loud music from the bars in the town can be disturbing if sleeping with doors open. It continues till about 3-4am. I love the sound of the surf so I sleep with an open door to the balcony. Lunch is the best meal.

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Helpful?
1 Thank Tessa N
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Tessa N; Please let me thank you in the first place for staying at Park Royal Ixtapa. It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations. Please receive my most sincere apologies for the... More 

Medicine Hat, Canada
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Upon check in,we were greeted by friendly staff and offered a drink. We had booked a cheaper gardenview room, but had decided to upgrade to higher floor, oceanview room. Was SO worth it for the views, and higher away from the late night disco. The resort has an amazing staff that will bend over backwards to please the guests and... More 

Helpful?
3 Thank newlyretired10
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear newlyretired10; Please let me thank you in the first place for staying at Park Royal Ixtapa and for taking the time to share your pleasant experience. It is very pleasant to read how much you enjoyed our service and facilities. Kindly let me remind you that our mission is to deliver the best experience to our guests and it... More 

Emporia, Kansas
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice resort and well located. Food choices are limited and buffet gets old. Convinced there is reduced alcohol content in drinks. The fitness center needs a major upgrade and some machines don't even work. Good overall value for price.

Review collected in partnership with this hotel

Helpful?
1 Thank BudGusTug
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear BudGusTug; First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Ixtapa. It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations. I hope you will accept... More 

Mississauga, Ontario, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved our visit to Park Royal. We were impressed so much with all the staff and how hard they work to make your stay pleasant. Great customer service without exception. The food quality was very good from a buffet perspective with a variety of choices every night and the fresh fish at lunch at the beach was delicious. The... More 

Helpful?
4 Thank Ross H
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Ross H; Please let me thank you in the first place for staying at Park Royal Ixtapa and for taking the time to share your pleasant experience. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant as possible and it is... More 

Montana
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from 2 weeks at the Park Royal Ixtapa and were very impressed. the resort is extremely well maintained and clean. The staff are the stars of the resort- friendly, courteous, and always ready with a greeting. Customer service is definitely the hallmark of this resort. We chose a studio suite and the accommodation was spacious and comfortable.... More 

Review collected in partnership with this hotel

Helpful?
4 Thank lisagirlmontana
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear lisagirlmontana; Please let me thank you in the first place for staying at Park Royal Ixtapa and for taking the time to share your pleasant experience. It is very pleasant to read how much you enjoyed our service and facilities. Kindly let me remind you that our mission is to deliver the best experience to our guests and it... More 

Knoxville, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for the second time last week. The hotel itself is alright. It's very clean but a little outdated. The food is the same for breakfast and lunch. I definitely don't want omelets in the immediate future! The hotel staff is very nice and this place would be a lot more enjoyable if the beds didn't feel like... More 

Helpful?
Thank Courtney B
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Courtney B; Please let me thank you in the first place for staying at Park Royal Ixtapa. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests' satisfaction. Please receive my most sincere apologies for the unfortunate situations experienced during your stay. Please... More 

Regina, SK
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Park Royal Hotel from Jan 14-21, and had a wonderful time. The location on the beach couldn't be better - you could walk 1/2 mile in either direction so the hotel is located right in the middle of the beach zone. Our room was lovely - I don't thnk there is any room that wouldn't have... More 

Helpful?
3 Thank booklovr
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear booklovr; First of all, I would like to thank you for taking the time to share your enchanting experience and for choosing Park Royal Ixtapa as host of your vacation. Allow me to let you know that it is very pleasing to read how much you enjoyed our facilities and services. I am glad that we managed to make... More 

Clarendon Hills, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall the hotel/room was clean, all staff encountered were very friendly, beach front set up nicely. Overall I was very happy with our stay. The only point of contention was food choices. I traveled with some particular eaters and some of the themed nights, in the buffet, there were no options they would eat and if traveling with children it... More 

Helpful?
2 Thank burkenstock5
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear burkenstock5; Please let me thank you in the first place for staying at Park Royal Ixtapa and for taking the time to share your pleasant experience. I am truly grateful for your appreciation towards the service provided by our staff members and for highlighting how much you enjoyed your stay. Know that your satisfaction as guest of our resort... More 

Woodbury, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The resort is on a great part of the Ixtapa beach, but they lack U.S. quality amenities to make your stay more enjoyable. Beds are very hard (see Emporio Resort for a quality bed). Floors in rooms are swept, but never washed (dirt in bed every night). Food is edible, but not usually hot. No real change to the menu... More 

Review collected in partnership with this hotel

Helpful?
1 Thank 504jamesy
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear 504jamesy; Please let me thank you in the first place for staying at Park Royal Ixtapa. It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations. Please receive my most sincere apologies for the unfortunate... More 

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