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Park Royal Ixtapa

Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
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Park Royal Ixtapa
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Ranked #13 of 24 Hotels in Ixtapa
A recent review
4 of 5 stars reviewed 2 weeks ago
BrockL Orange Park, Florida
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442 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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  • All months
    (442)
  • Mar-May only
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Orange Park, Florida
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family of 4 (we are Royal Holiday members) stayed at the Park Royal Ixtapa for eight nights at the end of May. The ride from the airport to the resort was easy and only took about 30 min in the cab. The hotel was very nice and the grounds were kept immaculate. Check in was a breeze. We were... More 

Was this review helpful? Yes 1
HGaleana, Director de Recepción at Park Royal Ixtapa, responded to this review

Dear Brockl : We are very pleased to hear from you and see that you had a wonderful time at our resorts. The comments you made help us to improve and deliver a great service such the one you enjoy. We were very happy to know that you had a chance to meet some parts of our beautiful place and... More 

Tucson, Arizona
Level Contributor
73 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

On the weekend the Time Share Sales People bring in bus loads of Mexican people from working class neighborhoods who stay for free or cheap. They have no etiquette for hotel behavior. Some push and shove at buffet, they crowd the free drink bar, they push into elevator before it empties, they let kids pee on beach, etc. You send... More 

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HGaleana, Director de Recepción at Park Royal Ixtapa, responded to this review

Dear drtim; We are sorry to hear about the inconveniences that you had during stay at Park Royal Ixtapa. Feedback From our clients helps us a lot and allows us to know better our customer needs in deep. We´ll pass this information to our management team. Thank you. More 

Travelers are raving about these Ixtapa hotels

Itapevi, SP
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Local construído para turismo. Não há nada mais na região. Costa do Pacífico. Hotel muito bom, piscinas muito bem tratadas, comida muito boa. Staff nota 10! Site built for tourism. There's nothing more in the region. The Pacific coast. Very nice hotel, very well treated pools, food very good.Staff note 10!

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HGaleana, Gerente at Park Royal Ixtapa, responded to this review
Google Translation

A Senhora CFatio, Nos somos contentos de conhecer as opiniões de nossos clientes e confirme a alta qualidade do serviço... More 

Victoria, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 13, 2015

Poor service, definitely needs improvement! Hotel was clean though. Buffet was ok but nothing to write home about. At pool you need to get up at 6am to reserve your seats. When another guests removes your belongings while you go for breakfast all you are told "oh that's not good!" NO KIDDING! but that's as far as they'll take it

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Victoria: We are very happy to learn that you spent your vacations at our resort. We have taken note of the comments you kindly left. The management will look for a solution. We would like to invite you to come back. We are sure we can offer you relaxing vacations with us. Regards More 

Calgary
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 23, 2015

I will definitely return to this hotel. The staff were very friendly...to me that is very important!!! The rooms were very comfortable and very clean. The food was great!! All in all, this hotel is great!!! Thank you.

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Danadance : Thanks for sharing your experience at Park Royal Ixtapa., For us is very important the opinion of our visitors. We would like to invite to come back to our resort, you and your family are very welcome. Regards. More 

Aurora, Illinois
1 review
5 of 5 stars Reviewed April 13, 2015

Frist time in Mexico and all inclusive. Could not have been more enjoyable or relaxing. Grounds, rooms, everywhere extremely clean. All staff we came in contact with, very pleasant and helpful. Woman preparing omelets in the morning was extremely helpful with translation (egg white omelet). Beds firm, not hard. Buffet could be a little warmer, but great variety. Service exceptional... More 

Was this review helpful? Yes
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Dtermine 2 : We are very pleased to hear from you and see that you had a wonderful time at our resorts. The comments you made help us to improve and deliver a great service such the one you enjoy. We would like to thank you and invite to come back. Regards, More 

nd
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 6, 2015

We stayed at the Park Royal from March 3-10, 2015. When we arrived, we were told if we wanted to be on a higher floor we had to pay extra to upgrade. I was not very happy with this option, as we have never had to pay to get a little bit better view, but we decided for the $150.00... More 

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Stmprldy: We are very happy to learn that you enjoyed your stay at our resort. All your comments are welcome anytime. We would love to have you with us anytime you like. Regards. More 

Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed April 3, 2015

My husband and I stayed at the Park Royal Ixtapa March 4-11th. We had purchased a $2,500 vacation package from Royal Holiday after we stayed at their Cancun resort last year so we could try out another RH property. When I booked the Park Royal Ixtapa and attempted to apply the $2,500 vacation credit, it asked for an additional $600... More 

Was this review helpful? Yes 2
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Travlgal5 : We appreciate all the comments you have left, all of them are taken very seriously by the operation team so that they do not happen again. We would love to have you and your family at our resort, we are sure we can give a much better stay. Regards More 

Kelowna, Canada
Level Contributor
64 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed March 27, 2015

I wanted an easy & reasonably priced week in the sunshine, with priority being beach, for walking & lounging, food to be ok, service good. I always use tripadvisor for help with booking hotels & restaurants & sift through enough reviews to get an idea of a place. So, I took the plunge & booked the Park Royal. My expectation... More 

Was this review helpful? Yes
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear TWS42 : We are very happy to learn that you enjoyed your stay at our resort. All your comments are welcome anytime, we would love to see you again. Best Regards. More 

Cranbrook, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 26, 2015

This was a return trip for me, I visited last year with no issues, but something must have happened to the way they handle the food. I had, and still have issues with diarrhea, as did my travel partner, and many/most people that we talked to that week. In the past I enjoyed the beef in the Italian restaurant, but... More 

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Shoppergi : We all at the Park Royal Ixtapa Hotel would like to express to you our gratitude for having chosen our Hotel as seat of your Holidays plans. Likewise, we would like to thank you for having taken you valuable time in writing your comments regarding our Hotel services and facilities. Immediate instructions were sent to the involved... More 

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