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Park Royal Ixtapa

Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
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Park Royal Ixtapa
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Ranked #13 of 23 Hotels in Ixtapa
A recent review
4 of 5 stars reviewed 6 days ago
TWS42 Kelowna, Canada
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419 reviews from our community

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    179
    79
    50
    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kelowna, Canada
Top Contributor
61 reviews 61 reviews
3 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I wanted an easy & reasonably priced week in the sunshine, with priority being beach, for walking & lounging, food to be ok, service good. I always use tripadvisor for help with booking hotels & restaurants & sift through enough reviews to get an idea of a place. So, I took the plunge & booked the Park Royal. My expectation... More 

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HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear TWS42 : We are very happy to learn that you enjoyed your stay at our resort. All your comments are welcome anytime, we would love to see you again. Best Regards. More 

Cranbrook, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This was a return trip for me, I visited last year with no issues, but something must have happened to the way they handle the food. I had, and still have issues with diarrhea, as did my travel partner, and many/most people that we talked to that week. In the past I enjoyed the beef in the Italian restaurant, but... More 

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Shoppergi : We all at the Park Royal Ixtapa Hotel would like to express to you our gratitude for having chosen our Hotel as seat of your Holidays plans. Likewise, we would like to thank you for having taken you valuable time in writing your comments regarding our Hotel services and facilities. Immediate instructions were sent to the involved... More 

Winnipeg, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Amazing staff ! Perfect weather ! Location was perfect ! Perfect size pool area ! Beach was great ! Perfect resort to kick back in the sun have a few beverages, walk to local shops and ENJOY the getaway ! We will return !!!!!!

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HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Oliverbee: We would like to thank you for all your comments on our resort. We appreciate you choosing our hotel for your vacations, and we had the opportunity to treat you as you deserve. We would like to see you and your family again at our resort. Regards More 

markham
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Read several of the prior reviews and I must say I agreed with most of them(positive negative or in-different) Yes...we endured some construction noise both around the pool and in the main lobby. On the plus side it was nice to see the hotel getting a face lift and making improvements along the way will make this a more enjoyable... More 

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Inanutshe: Thanks for sharing your experience at Park Royal Ixtapa., For us is very important the opinion of our visitors and we will consider your comments, we appreciate having you at our resort, we can see that you had a wonderful time with us. Regarding to the WiFi comment, we are working on that in order to improve the... More 

Edmonton
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

park royal in ixtapa is an older hotel being upgraded - the staff are great, the rooms are very clean, the food is ok, and the weather and the beach are where 'the slice of paradise' come in.Yes, there is noise from the 'upgrading' and the nightclub 'Chill', but this is Mexico. Had no trouble with timeshare people but the'... More 

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HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear JVS000: Thanks for sharing your experience at Park Royal Ixtapa., For us is very important the opinion of our visitors and we will consider your comments. We would like to invite to come back to our resort, you and your family are very welcome. Regards More 

Calgary
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Second time in Ixtapa first time was at the Barceló. The hotel is a easy 3.5 star nothing to fancy but a very well kept property the staff is exceptional from the omelet lady right down to the people mopping the pool area. (The pool area is very slippery so they are mopping non stop,they are replacing the tiles so... More 

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HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Pigboy Cal We are proud to hear that your stay at our hotel was very good, that the food and services were fine. We appreciate your comments, and we hope to have the opportunity to serve you as you deserve. We would like to invite to come back to our resort, you and your family are very welcome. Regards, More 

Niagara Falls
Contributor
11 reviews 11 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed at Park Royal Ixtapa from March 2 to March 9, 2015. We reviewed trip advisor reviews and decided that based on location, service and price, we would go there. However, we arrived to an ongoing construction zone that lasted our week. We were surrounded by areas under loud repair in the lobby, the pool, the garden and even... More 

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HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear NFcycler : First of all, we all at the Park Royal Ixtapa Hotel would like to express to you our gratitude for having chosen our Hotel as seat of your Holidays plans. Likewise, we would like to thank you for having taken you valuable time in writing your comments regarding our Hotel services and facilities. Our intention is to... More 

Kamloops, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

A good solid 3 star resort. We got a great deal we got for this trip. Super friendly and helpful staff. If you want sun Ixtapa is fantastic. The resort could improve on evening entertainment, the same band played the same songs every night. The waves in this section of the beach were big and most days so we walked... More 

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HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear LiaBoot : Thanks for sharing your experience at Park Royal Ixtapa., For us is very important the opinion of our visitors and we will consider your comments. We would like to invite to come back to our resort, you and your family are very welcome. Regards, More 

Toronto
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have been to Cancun and Cozumel Park Royal resorts. This is our first at Ixtapa. Although our group of 8 ranging from 2 to 72 years found minor things to complain about the overall experience was very relaxing. I would have rated our experience at 4 star if the internet connection in the lobby was more consistent during peak... More 

Was this review helpful? Yes
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Farouk D: We are very happy to learn that you spent your vacations at our resort. We have taken note of the comments you kindly left. The management will look for a solution. We would like to invite you to come back. We are sure we can offer you relaxing vacations with us. Regards More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

My family and I just returned from vacationing in Ixtapa at Park Royal. We absolutely love it and the staff are so welcoming each year. Since previous years we had such an enjoyable time my now husband and I decided to get married there this year. We traveled with 93 family and friends that also stayed at Park Royal and... More 

Was this review helpful? Yes
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Kristin: First of all, we would like to express to you our entire gratitude for having chosen our Park Royal Ixtapa Hotel as seat of your holidays plans. Certainly, it is satisfactory to know through your comments, that your recent stay has been very pleasant and that we made a great performance in reaching your complete satisfaction. Please tell... More 

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