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Park Royal Ixtapa

Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
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Park Royal Ixtapa
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Ranked #13 of 24 Hotels in Ixtapa
A recent review
4 of 5 stars reviewed 1 week ago
s0uthtexas San Antonio, Texas
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452 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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San Antonio, Texas
1 review
4 of 5 stars Reviewed 1 week ago

This hotel was clean and comfortable. Housekeeping, restaurant and bar staff were all very friendly and professional. The pool area is right on the beautiful beach. A wide variety of delicious food options were available during our stay (all inclusive) except that two of the restaurants were closed for two days due to lobby construction. Really my only complaint is... More 

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Los Angeles
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Family reunions are not easy. We were counting on the hotel to have our rooms ready at check in. My sister in law had to wait 2 hours for her room and we got there at check in time. The hotel is under renovation and I got a freshly painted room with a not so good view. We suffer from... More 

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HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear rom1048 We are very happy to learn that you spent your vacations at our resort. We are regret the inconvenience we cause you in regard with your allergies, We hope you are well by now, I suffer too of allergies specially my nose. We were greatly pleased to know that you were satisfed with our rooms. Thank you for... More 

Houston, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I usually do not enjoy all-inclusive hotels, but this experience may have changed my mind. The service was exceptional. From Amelia, who handled our booking/reservations to the meal servers to the housekeeper. All were well trained to maximize the experience of the traveler.

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HGaleana, Gerente at Park Royal Ixtapa, responded to this review
Google Translation

Estimado Don M, Muchas gracias por sus valiosos comentarios, es para nosotros muy halagador que nuestros huéspedes hablen bien de... More 

Orange Park, Florida
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 15, 2015

My family of 4 (we are Royal Holiday members) stayed at the Park Royal Ixtapa for eight nights at the end of May. The ride from the airport to the resort was easy and only took about 30 min in the cab. The hotel was very nice and the grounds were kept immaculate. Check in was a breeze. We were... More 

Was this review helpful? Yes 3
HGaleana, Director de Recepción at Park Royal Ixtapa, responded to this review

Dear Brockl : We are very pleased to hear from you and see that you had a wonderful time at our resorts. The comments you made help us to improve and deliver a great service such the one you enjoy. We were very happy to know that you had a chance to meet some parts of our beautiful place and... More 

Tucson, Arizona
Level Contributor
73 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed June 11, 2015

On the weekend the Time Share Sales People bring in bus loads of Mexican people from working class neighborhoods who stay for free or cheap. They have no etiquette for hotel behavior. Some push and shove at buffet, they crowd the free drink bar, they push into elevator before it empties, they let kids pee on beach, etc. You send... More 

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HGaleana, Director de Recepción at Park Royal Ixtapa, responded to this review

Dear drtim; We are sorry to hear about the inconveniences that you had during stay at Park Royal Ixtapa. Feedback From our clients helps us a lot and allows us to know better our customer needs in deep. We´ll pass this information to our management team. Thank you. More 

Travelers are raving about these Ixtapa hotels

Itapevi, SP
Level Contributor
2 reviews
5 of 5 stars Reviewed May 29, 2015

Local construído para turismo. Não há nada mais na região. Costa do Pacífico. Hotel muito bom, piscinas muito bem tratadas, comida muito boa. Staff nota 10! Site built for tourism. There's nothing more in the region. The Pacific coast. Very nice hotel, very well treated pools, food very good.Staff note 10!

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HGaleana, Gerente at Park Royal Ixtapa, responded to this review
Google Translation

A Senhora CFatio, Nos somos contentos de conhecer as opiniões de nossos clientes e confirme a alta qualidade do serviço... More 

Victoria, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 13, 2015

Poor service, definitely needs improvement! Hotel was clean though. Buffet was ok but nothing to write home about. At pool you need to get up at 6am to reserve your seats. When another guests removes your belongings while you go for breakfast all you are told "oh that's not good!" NO KIDDING! but that's as far as they'll take it

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Victoria: We are very happy to learn that you spent your vacations at our resort. We have taken note of the comments you kindly left. The management will look for a solution. We would like to invite you to come back. We are sure we can offer you relaxing vacations with us. Regards More 

Calgary
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 23, 2015

I will definitely return to this hotel. The staff were very friendly...to me that is very important!!! The rooms were very comfortable and very clean. The food was great!! All in all, this hotel is great!!! Thank you.

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Danadance : Thanks for sharing your experience at Park Royal Ixtapa., For us is very important the opinion of our visitors. We would like to invite to come back to our resort, you and your family are very welcome. Regards. More 

Aurora, Illinois
1 review
5 of 5 stars Reviewed April 13, 2015

Frist time in Mexico and all inclusive. Could not have been more enjoyable or relaxing. Grounds, rooms, everywhere extremely clean. All staff we came in contact with, very pleasant and helpful. Woman preparing omelets in the morning was extremely helpful with translation (egg white omelet). Beds firm, not hard. Buffet could be a little warmer, but great variety. Service exceptional... More 

Was this review helpful? Yes
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Dtermine 2 : We are very pleased to hear from you and see that you had a wonderful time at our resorts. The comments you made help us to improve and deliver a great service such the one you enjoy. We would like to thank you and invite to come back. Regards, More 

nd
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 6, 2015

We stayed at the Park Royal from March 3-10, 2015. When we arrived, we were told if we wanted to be on a higher floor we had to pay extra to upgrade. I was not very happy with this option, as we have never had to pay to get a little bit better view, but we decided for the $150.00... More 

Was this review helpful? Yes 1
HGaleana, Gerente at Park Royal Ixtapa, responded to this review

Dear Stmprldy: We are very happy to learn that you enjoyed your stay at our resort. All your comments are welcome anytime. We would love to have you with us anytime you like. Regards. More 

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