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Pacifica Resort Ixtapa

#4 of 23 Hotels in Ixtapa
Certificate of Excellence
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Paseo de la Colina s/n - Colina Vista Hermosa | Secc. Prolong. Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
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1 room 1 adult
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Pacifica Resort Ixtapa
Pacifica Resort Ixtapa
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546 Reviews from our TripAdvisor Community

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San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I just got back from a week vacation at Paficia Resort, Ixtapa. We had a wonderful time. It was our first time there. The resort's located on the hillside so you have beautiful view of the ocean from almost all angles. But what made this resort is not just the spectacular beach and views, it's the staff.... More 

Helpful?
Thank HatyP
riversdie, ca
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

If you need anything ask for Napoleon he is absolutely the best in customer service we have ever encountered. He made sure we had a wonderful time. The resort was great and would recommend it. The food was average except for the moon bar it was very good and the appetiZers and salads are good at El Faro. For great... More 

Helpful?
Thank triplady
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Customer, Thank you for taking the time to leave us your comments, we are glad that your experience has been pleasurable at Pacifica, without a doubt Napo is a fundamental part of our staff, thank you for your kind comments and for the recommendation. We hope to se you again as son as posible, regards form Ixtapa. More 

Minneapolis, United States
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Pacifica Grand is the best! My husband and I have been coming here since it opened and enjoy every minute of our stay. The units are awesome and have everything you need. The staff is outstanding and make your stay that much better! Gorgeous views and next to Las Gatos and La Ropa where you have all of the benefits... More 

Review collected in partnership with this hotel

Helpful?
Thank Bonnie T
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Bonnie Thank you very much for your comments, we are happy to know about customers like you, thanks for all the trust placed in us, and like you say us, our staff is a very important part of Pacifica. Thank you very much and best regards from Ixtapa. More 

MT. STERLING
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Every restaurant offers a nice selection of meals. El Faro at the top of the resort has great view of the bay. Upscale. Next to it is La Pampa, a small Sports Bar type of eating experience. Limited menu, has a small deck that overlooks the bay....we usually order the ribs. Bugambillias....Italian theme located at the Infinity Pool. Food is... More 

Helpful?
Thank KATHLEEN F
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Kathleen Wow 17 years! Thank you very much for the trust, we are pleased to know that we have such a loyal customers like you. In fact every year we have grown with the intention of give the best experiences for all our users, especially to customers like you. Thanks for your comments and we wait for your the... More 

Bend, Oregon
1 review
4 of 5 stars Reviewed 2 weeks ago

This was our first trip to Ixtapa and it was delightful. This resort has charm and it really does grow on you - we will definitely return! The entire staff went out of their way to make our visit enjoyable, but Napoleon was especially remarkable. He takes his concierge responsibilities seriously, attending to every detail spot on, with a never-ending... More 

Helpful?
Thank Genie K
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Genie Thanks for your comments, it gives us great pleasure to know that your vacations in Pacific were pleasant. Napo is a great member of our staff and we are very happy that he served you as you deserve. We wait with for you in your next vacations to Ixtapa. Greetings from Pacifica. More 

Fort Collins, Colorado
1 review
5 of 5 stars Reviewed 2 weeks ago

We've been going to Pacifica Resort for 16 years! We own in Pacifica Sands Plus. Over the years, this is the resort we do not bank with RCI! We use it! The views are breathtaking! The condo is always clean, and if there is ever a problem the staff takes care of you! Our last visit in December was great!... More 

Helpful?
Thank Tomleeni
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear guest, It´s great to know that you have visited us in the last 16 years, surely this encourages us to continue working for our customers. Thank you very much for your trust in us and for your kind comments. We wait with for you in February! Greetings from Ixtapa. More 

Graceville, Minnesota
1 review
5 of 5 stars Reviewed 2 weeks ago

We thoroughly enjoy our stay at Pacifica Resort. The staff is friendly and helpful and the accommodations are second to none. We enjoy the entertainment and the fine dining at the resort. Our family (children and grand children) also enjoy it when they are able to join us. There are many activities for the whole family. We are looking forward... More 

Review collected in partnership with this hotel

Helpful?
Thank JCWalters
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Guest, first of all thank you for taking the time to write to us, we're glad you enjoyed your stay at Pacifica, without doubt one of the features of Pacifica is the service of our people. Thank you for choose us and we wait for you in your next vacations. Greetings from Ixtapa. More 

Chambersburg, Pennsylvania
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have been coming to Pacifica for more than 20 years. The grounds and buildings are well taken care of and has the best view of Ixtapa. It's an easy walk to town, probably around a mile. I would recommend NOT to do the all inclusive. We have complained about the food here for years and met with no success.... More 

Review collected in partnership with this hotel

Helpful?
Thank JJenkins611
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Customer, Thank you very much for your trust, it is great to know you have been visiting us for over 20 years. Thanks for your comments, about the food we sent your message to the corresponding area. We hope to continue have your visit for another 20 years in Pacífica. Greetings from Ixtapa. More 

Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had the most wonderful family week at the Pacifica Resort in Ixtapa to celebrate New Year! The staff provided the best customer service we have ever experienced and made sure that all of our wishes were taken care of. The resort was clean, food wonderful and activities well planned and fun. This resort is amazing for the whole family.

Helpful?
Thank Seattle4702
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Customer, We are delighted that you have spent a beautiful week in Pacífica, your feedback indicates that we should continue working as we have done until now, thank you for your message and hope to return soon. Regards from Ixtapa. #EnjoyPacífica More 

Visalia, CA
Level Contributor
100 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We truly enjoyed our stay at Pacifica. We had booked thru RCI - at the Golf section of the resort and we were a little concerned due to some reviews below re: Golf section. That was immediately remedied as the staff upgraded us upon arrival (not by our request but by their courtesy) to the Club section. What a difference... More 

Helpful?
Thank jhmvis
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Guest: We are pleased to know that your visit was enjoyable, your feedback push us to keep working and giving the best service. Thanks for all your comments and hope to see you back soon. By the way Napo is definitely a very important part of our team. Regards from Ixtapa More 

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