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Pacifica Resort Ixtapa

#6 of 24 Hotels in Ixtapa
Certificate of Excellence
Paseo de la Colina s/n - Colina Vista Hermosa, Ixtapa, Zihuatanejo 40880, Mexico
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1 room 1 guest
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Pacifica Resort Ixtapa
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279 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (279)
  • Mar-May only
    (76)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (62)
  • Dec-Feb only
    (76)
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Charles City, Virginia, United States
Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The views were gorgeous. The staff VERY accommodating and helpful. Best of all was Napoleon. He is the best concierge I've ever had. He made us feel like we were his only clients to tend to though I know we weren't. We went on two excursions booked through the resort. The first was to Isla Ixtapa for $35. It included... More 

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Indianapolis, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Beautiful place. Staff excellent. Chef rated as cook. Administration is the problem. I traded for this vacation, and for the first time, I stayed in a room that was a significant downgrade. Inquired about this and was told all trading vacationers are housed in the same area and not eligible for the nicer rooms. First and last time to visit... More 

Was this review helpful? Yes 3
Green Valley, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2015

Zihuateanejo is where the Mexican's go for their vacation, and they've got it right. Don't worry about the language barrier. Most all the employees and staff speak English. And besides, it's a good time to brush up on your Spanish. Have fun. Having your own Palapia on the beach is a big +++. Snacks on the beach are wonderful. Going... More 

Was this review helpful? Yes 1
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 20, 2015

This was by far the worst resort we have ever visited. The Pacifica Resort is run down and could use an major update including the pool areas (i.e chairs). We changed our plans to fly out after 4 days of a 7 day all inclusive. The resort could use more staff members who are bilingual especially if they want Americans... More 

Was this review helpful? Yes 4
Sandy, Utah
1 review
5 of 5 stars Reviewed July 12, 2015

We stayed at Pacifica Resort for a family vacation and can truly say we had the best service ever. The hotel is clean and has beautiful views, but most of all the service staff was outstanding. in particular Napoleon (the concierge) who catered to our every wish and always did it with a smile. He was there every day making... More 

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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 4, 2015

We had a great stay in Ixtapa again, we have been traveling to the resort for eighteen years now. Things have changed over the years, mostly for the the better. The attention to details from the staff is always a welcome experience. I cannot say enough praise for the concierge, Napoleon, he booked all dinner reservations for us and even... More 

Was this review helpful? Yes 4
Mexico City, Mexico
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 25, 2015

We use RCI to stayed 8 days in Luxury suites-Pacifica Agua suite. The guests of Pacifica Agua suite check-in in the suite. No need to go to lobby(reception). The room is pretty and the view from room is awesome. There is gondalo transport guests from beach to room and restaurant El Faro. There is a private infinity pool for the... More 

Was this review helpful? Yes 1
Dunham, Quebec, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 2, 2015

my wife and I visited this resort jan24th to 31st 2015.the resort is situated on the edge of a cliff,with a magnificient view of the bay of IXTAPA. the restaurant EL FARO offers excellent food from top of mountain.the beach is clean but we have to be careful with the riptide.sea is warm (in the 80's F or 27C) .the... More 

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Mexico City, Mexico
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 24, 2015

Went there with the family and friends. The hotel is beautiful and the views are great (if you have the right room). Facilities are very nice and comfortable. The staff is really friendly: they remembered I mentioned (in passing) that my daughter's birthday was coming up and left a little cake for her in our room. I would strongly recommend... More 

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Victoria, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 13, 2015

If you like good food this is the place... unless you eat at the buffet (NOT GOOD) Views are amazing! The gondola helps bring you from top where rooms are... down to the beach. Don't forget to watch the alligators being fed daily at 3, you will find them located behind the fence near the gondola at the beach.

Was this review helpful? Yes 2
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