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Sunscape Dorado Pacifico Ixtapa

#7 of 24 Hotels in Ixtapa
Certificate of Excellence
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Paseo de Ixtapa s/n Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico
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Sunscape Dorado Pacifico Ixtapa
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Sunscape Dorado Pacifico Ixtapa
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1,266 reviews from our community

Traveler rating
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    162
    68
    48
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430
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
2 reviews
3 of 5 stars Reviewed yesterday NEW

I have to first say that the location of the Hotel was really nice. There is an awesome Sushi restaurant across the street, as well as Italian, a subway, and a few local bars with "pub" food. That was by far the best food i had while i was there, but it did cost us quite a bit of money.... More 

Was this review helpful? Yes 1
Irapuato, Mexico
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Upon arrival at the hotel and check-in at the reception all was great , the staff was friendly and we even got a welcome drink. Before we had the chance to go to our room we were approached by the hotel Time share staff for a 2 minute talk.....Big mistake !! We suffered the rest of the week by these... More 

Was this review helpful? Yes 5
Lakewood, Colorado
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Definitely not up to GoldenApple standards! The hotel is clean and up to date. The rooms are nice, but the view of the ocean is obstructed, unless you pay extra to stay on The beach - front side. The restaurants are fair at best. The Italian restaurant "De Mario" is hard to get into, and not worth the wait. Our... More 

Was this review helpful? Yes 3
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Playahombre1315, Thank you very much for the time that you took to post your review on TripAdvisor. We are really sorry to hear that you did not enjoy your vacation with us. We want to offer you an apology for the inconvenients that you had during your stay. We are working on a daily basis to exceed our guest’s... More 

Edmonton
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

this is my second time to Ixtapa and first to the Sunscape.. first thing is would I recommend this hotel HELL YES and I will ABSOLUTLY return!! stayed with a group of 22 people and about the only complaint is the beds could be a bit more comfortable and queen size.. none of the rooms face the street all have... More 

Was this review helpful? Yes 1
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Mexicougar, Thank you very much for sharing such a nice review of us on TripAdvisor. It is always a pleasure to know that our guests have a wonderful time at our resort. Thank you for your recommendation and preference. We really hope to welcome you soon once again at this your home away from home, Sunscape Dorado Pacifico Ixtapa.... More 

Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff outstanding, and the rooms were very nice. - bad part about it, is that again, even after we asked for a room NOT ON THE STREET side, we were, and a lot of noise at night into the wee hours of the night. Not good, heard many couples complain of this. Restaurants were good, but on specific days when... More 

Was this review helpful? Yes 2
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear stabile2014, First of all, thank you very much for taking the time to let us know your opinion about your stay with us. It was already shared with the people involved in order to take it into consideration and to provide a better service and accommodation. We would like to have the opportunity to assist you once again at... More 

Edmonton, Canada
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed April 22 - May 2. Room on 19th floor....nice view. Mini fridge in room did not work....however ice machine saved the day! AC in room just barely worked to get cool..last two nights not at all. Maid service sporatic....something missed everyday even with daily tipping. VERY hard king bed...needed extra foam to be added. Great beach/town location. Very good... More 

Was this review helpful? Yes 3
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Chuck H, We really appreciate your remarks, they are the best way to know the areas that need an immediate action from us. Thank you to let us know your opinion. We regret that in this occasion our resort did not meet your expectations. However, we would like to have another opportunity to redeem ourselves providing you with the... More 

canada
Contributor
12 reviews 12 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here from April 23-30, 2015 This was our fourth year going to Mexico, but our first to Ixtapa, Zihuatanejo. To start the good things. Ixtapa is very clean, and nicely laid out with loads of options to get around, from walking, buses, taxi, bicycle etc. It is hot during the day and very pleasant during the night. The... More 

Was this review helpful? Yes 1
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear tiredthree, We would like to thank you for taking the time to post a complete review about your experience with us on Trip Advisor. Your comments are very important for us, they give us the opportunity to know the areas that need an immediate action from us. All your remarks are under review so rest assured that they will... More 

Calgary
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Staying @ Ixtapa and the Sunscape hotel for the first time, I was excited to try a new area in mexico. After reading all the good reviews it was a resort that looked good to try,after staying at there sister property secrets in Cancun last year,we kinda knew what to expect with this property. Pros: the location & the beach... More 

Was this review helpful? Yes 3
Sunscape Ixtapa... E, Gerente at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear pesh1981, Thank you so much for taking the time to post this complete review about us on Trip Advisor. Your comments are really important for us. Please rest assured, all your remarks will be taken into consideration in order to improve our service levels and product. We are very interested on having another opportunity to welcome you once again... More 

Merritt, Canada
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Vacation Identity is part of the problem for the Sunscape Dorado, it hasn't worked out what it is yet and until it does it is destined to be a middle of the road hotel. The hotel has 200+ rooms; on the weekends (Thursday's to Sunday's) the hotel becomes a resort for Mexican tourists, this means the hotel is packed for... More 

Was this review helpful? Yes 3
Sunscape Ixtapa... E, Gerente at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Graeme B, We would like to thank you for taking the time to post this complete review about us on Trip Advisor. Your comments are very important for us as these provide us with valuable information to improve our service levels and product. Actually, all remarks you have raised to our attention are under review and we will do... More 

London, Canada
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for two weeks in March. The property is very well maintained. The staff are truly the strength of this hotel. Food was great at breakfast and lunch. Dinners were average. Pool was always clean. Drinks were good, but no "top shelf" brands. Maid service was hit and miss...towel and face cloth replacement were hit and miss...sometimes lots... More 

Was this review helpful? Yes
Sunscape Ixtapa... E, Gerente at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear ToogyOntario_Canada, Thank you for such a nice review about us on Trip Advisor. Regarding your remark we would like to offer you an apology for the inconvenient that you had during your stay with us. Please, rest assured that it will be taken into consideration in order to improve our service. We hope welcome you once again at this... More 

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