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All 23 Ixtapa hotels

Sunscape Dorado Pacifico Ixtapa

4.0 of 5 Hotel   |   Paseo de Ixtapa s/n Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico
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79%
Ranked #7 of 23 hotels in Ixtapa
Certificate of Excellence 2014
A recent review
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1,020 people have reviewed this hotel

Traveler rating
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348
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
Date | Rating
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English first
Houston, Tx.
Top Contributor
92 reviews 92 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The resort is beautiful, along with some great people such as; Saul & Enrique at the breakfast buffet, Isidro & Carlos in Bluewater lunch, Issac in Italian rest., and Raymond in the pool bar, Antonio the pool waiter & Raul Vazquez the front desk Manager. I think this resort has the best staff of any all-inclusive I have visited in... More

Was this review helpful? Yes 1
El Segundo, California, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my second trip to Ixtapa first time staying at the Sunscape Dorado. Customer Service started as they open your cab door at the curb. The employees greeted you with a cold towel to freshen up and a welcome fruit drink, they take your luggage of your hands right away. As you finish checking in an agent will talk... More

Was this review helpful? Yes 3
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear KGoede, Thank you very much for taking a while to post such a nice review of us on TripAdvisor. We are very happy to know that you enjoyed your vacation at our resort. Also, we would like to thank you very much for your preference. It will be a pleasure to have you back at this your home away... More

Saint Paul, Minnesota
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I just came back from an incredible honeymoon here. Everything really was exceptional! I'm usually the one to have a critique about something, but I was very happy with our vacation there. For starters, our room was breath-taking. We had a partial ocean view room with a king bed on the top floor (21) which had an... More

Was this review helpful? Yes 4
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Olivia A, First of all, on behalf of Sunscape Dorado Pacifico staff and my own, I would like to thank you very much for taking the time to post such a nice review of us on TripAdvisor, it is really satisfactory to hear that you had a great honeymoon, thank you for choosing our resort to celebrate this special... More

Roswell, United States
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I will say that if you are looking for a very fun getaway that wont break your bank account this place has it all. The one thing that sets this place apart are the amazing kind and outgoing resort staff. For a full experience of our amazing honeymoon week at the Sunscape Dorado Pacifico please check out the following blog... More

Was this review helpful? Yes 4
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Jacob Carroll, On behalf of Sunscape Dorado Pacifico staff and my own I would like to thank you very much for choosing our resort to celebrate your honeymoon. We are very happy to know that you had an amazing experience. Also, I would like to thank you for taking the time to share it on TripAdvisor. Your comments are... More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2014

This place is seriously awesome. The beach is so beautiful and clean. The staff is so helpful and welcoming. During our stay, our air conditioner did not work as well as we wanted but decent. The view from every room is breath taking. The pool and palapas can get crowded on the weekends, but not crowded enough to ruin the... More

Was this review helpful? Yes 1
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Adriana C, First of all, thank you very much for choosing our beautiful resort to spend your vacation, we are so glad to hear that had an awesome experience. Also, I would like to thank you for taking the time to post a nice review of us on TripAdvisor. your opinion is very value for us. It is really... More

romeoville il
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 23, 2014

I felt that for what I paid for was not what u expected the bed were not queen size but full . Also for being an all inclusive if you wanted a better meal you can purchase a bottle of wine and have a choice of a filet mignon or lobster . The rooms were small not what you see... More

Was this review helpful? Yes 2
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Suzie G, On behalf of Sunscape Dorado Pacifico Ixtapa staff and my own, I would like to thank you for taking the time to post a review of your experience with us on TripAdvisor. Your comments are truly important for us as these provide us with valuable information to improve our service levels and product. We regret to know... More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 22, 2014

Every single time we said thank you, they said : It's a pleasure. I love being in there, the rooms were very clean, and the staff! OMG I LOVE YOU CARLOS AND XAVY! I miss you so much! The food was excellent, congrats to the chefs of every restaurant. Unforgettable experience ♥

Was this review helpful? Yes 4
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Paulina G, Thank you very much for taking the time to post such a nice review of us on TripAdvisor. We are very glad to hear that you had an unforgettable experience. We appreciate your preference and support to our Destination; Ixtapa Zihuatanejo. We would love to welcome you back at this your home away from home, Sunscape Dorado... More

Lancaster, California
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 15, 2014

I went there the first week of july ,the staff great, fabian at the lobby every single morning asking what we need nice person,israel also with a smile ,isidro , juan, all the bartenders really kind,the hotel is going thru a renovation,honestly i dont think is a 4 star but the main thing is clean, at the seafood restaurant i... More

Was this review helpful? Yes 4
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Marta F First of all, thank you very much for taking the time to write a review of your experience with us on TripAdvisor. It is very value for us and very helpful for travelers, your opinion helps them to make a decision on their next trip. Thank you for your nice comments of our resort and your recommendations.... More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 14, 2014

The hotel is nice, the staff service is outstanding, it's clean, and worth the cost. The food was well presented, however being in the restaurant business in the US and knowledgeable in health department regulations, I think ALL hotels in Mexico should educate themselves in food handling. Someone in their leadership positions should fly to California and get food handling... More

Was this review helpful? Yes 3
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Herlindros76, On behalf of Sunscape Dorado Pacifico Ixtapa staff and my own, I would like to thank you very much for taking the time to post a review of your experience with us.Our guests comments are truly important for us as these provide us with valuable information to improve our service levels and product, so, rest assured that each... More

Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 12, 2014

We stayed for 11 days at the sunscape, we arrived 3 hours before check in and they allowed us to have our room early with no extra fees, we were very happy cause we had an overnight flight from Las Vegas . It was very humid while checking in and they gave us a damp cool towel and a nice... More

Was this review helpful? Yes
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear ChitoGuti, On behalf of Sunscape Dorado Pacifico Ixtapa staff and my own, I would like to thank you very much for taking the time to write such a nice review of us on TripAdvisor. We are very happy to know that you had a very nice vacation. Our commitment is to provide a quality service and a wonderful experience,... More

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Additional Information about Sunscape Dorado Pacifico Ixtapa

Address: Paseo de Ixtapa s/n Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunscape Dorado Pacifico Ixtapa 4*
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Also Known As:
Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
Hotel Dorado Pacifico
Dorado Pacifico Ixtapa

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 On the Beach Hotel in Ixtapa #6 Family Hotel in Ixtapa #6 Romantic Hotel in Ixtapa #6 Luxury Hotel in Ixtapa
Hotel Class
Official Description (provided by the hotel)
Located in the heart of the beautiful beach town of Ixtapa on Mexico's popular Pacific coast, Sunscape Dorado Pacifico Ixtapa is a mere 20 minutes from Ixtapa Zihuatanejo International Airport. The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests. ... more   less 
Number of rooms
285

Questions & Answers

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19 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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