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Sunscape Dorado Pacifico Ixtapa

#5 of 23 Hotels in Ixtapa
Certificate of Excellence
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Paseo de Ixtapa s/n Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico
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Sunscape Dorado Pacifico Ixtapa
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Sunscape Dorado Pacifico Ixtapa
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1,229 reviews from our community

Traveler rating
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    449
    151
    64
    45
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414
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (350)
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hard cement bed! Booked ocean view and received partial. Management avoidant and absent on this issue. Mexican night was nice with open theatre and buffet. Save money go elsewhere! Beautiful beach, book massages at end of beach in the huts (1 hour for 150 pesos). Eat out at franks and the generals.

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

This was my second stay at this resort. The first time was in 2013. We decided to go back for a second time, because of the awesome deal we received. Very friendly staff. The entertainment team always kept us busy. Raymundo and Simon are the guys to visit at the bar. Freddie from the entrance is very sweet. If you're... More 

Was this review helpful? Yes
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Christina B, First of all, we would like to thank you for taking the time to post such a nice review of us on TripAdvisor. Your opinion is very value for us. We would love to welcome you once again at this your home away from home, Sunscape Dorado Pacifico. Sincerely, Jesús García General Manager More 

Sexsmith, Canada
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I just got back from a one week stay at this wonderful resort and have nothing bad to say. The resort is very clean, the location couldn't be better and the staff is amazing. I miss them actually! You can rent a seadoo for $40.00 US for a half hour. Also it only takes a short 5 minute walk down... More 

Was this review helpful? Yes
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear sexsmith2015, Thank you very much for taking a while to post a nice opinion of us on TripAdvisor. We are so happy to know that you enjoyed your vacation at our resort. It will be a pleasure to welcome you one more time at this your home away from home, Sunscape Dorado Ixtapa. Sincerely, Jesús García General Manager More 

Calgary, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived at Ixtapa in 32 degree weather the week of April 4-11th. Upon arrival to the hotel, we were impressed with the architecture and the floors in the internal lobby. As you look up - there are vines growing from pots on each floor cascading down. There are only 4 elevators and waiting is only minimal. There is the... More 

Was this review helpful? Yes 4
Sunscape Ixtapa... E, Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear 686MYTRIPS, Thank you very much for taking the time to share your nice experience with us on TripAdvisor. It is always a pleasure to know that our guests enjoy their vacation at our resort. We will be more than happy to host you in the near future at this your home away from home, Sunscape Dorado Pacifico Ixtapa. Sincerely,... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel does not fall under 4 stars or 5 golden apples! Restaurant staff is rude. At the breakfast restaurant, 5 days out of 7 that we stayed there they wouldn't even come to offer water or coffee even though we left tips all the time. Food is not that good. Oceana is the only restaurant where we ate and... More 

Was this review helpful? Yes 2
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Fastand, First of all, we would like to thank you for taking the time to share your comments on TripAdvisor. They are very important for us in order to improve our service level. We regret to know that in this occasion our resort did not meet your expectations, however, we are very interested on having another opportunity to welcome... More 

Surrey, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Sunscape Dorado Pacifica from April 5 - 12, 2015. Wow was it ever hot which was a welcome change from BC's Wet Coast. We travelled with another couple and we were both lucky to get rooms on the 16th and 19th floors - each with partial ocean views. Good points: - well kept up hotel that... More 

Was this review helpful? Yes 1
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Bigred107, We would like to thank you for your preference and for taking the time to post a complete review about your experience with us on TripAdvisor. We are very happy to know that you enjoyed your vacation at our resort and that our friendly staff made it possible. All remarks you have raised to our attention are under... More 

Kelowna, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

I was there spring break, had to get up before 7am in the hope of getting seat at pool with shade, never got one situation deplorable. Ice machine on my floor broke 12 out of 14 days. Italian restaurant with a stupid rule of 14 plus to get in since when do you have to be 14 to eat spaghetti.... More 

Was this review helpful? Yes 1
Sunscape Ixtapa... E, Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear divabc, On behalf of Sunscape Dorado Pacifico staff and my own I would like to thank you for taking the time to post a review of your experience with us. Our guests comments are truly important for us as these provide us with valuable information to improve our service levels and product. We regret to know that in this... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

Location is great. The family room with double patio ocean view - well worth the upgrade!! Beautiful!! Got a welcome bottle of champagne in the room, and nice setup in the room. Great beach, being a public beach was always busy. Beautiful sand, fun waves and activities everywhere! As everyone mentions: chairs at pool and beach very hard to get.... More 

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Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear corrina s, Thank you very much for the time that you took to post a review of us on TripAdvisor. This is the best way to know the areas that need an inmediate action from us to improve our service levels. We wish to have another opportunity to welcome you at this your home away from home Sunscape Dorado... More 

Indianapolis
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our 8th visit back to the same hotel. We absolutely love the hotel, beach massages and friendly staff. Freddy always makes us feel welcome like we are at home. Silvianno, Simon, Jorge make us happy with the special drinks they make for us. We were saddened by the lost business across the street. We love to go across... More 

Was this review helpful? Yes
Sunscape Ixtapa... E, Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear kmb5, Thank you very much for your comments about us, we appreciate the time that you took to share them on TripAdvisor. We are very happy to know that our friendly staff made your stay more enjoyable. The remarks you have raised to our attention are under review and we will do our best to improve any areas that... More 

Andover, Minnesota
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Simply amazing hotel and staff!! This was our second stay at this property. (our sixth trip to Ixtapa) We loved it so much last year that we returned and brought my sister and her husband to share in the experience. Everything from start to finish was perfect. Got up early every morning to sit on the beach, look at the... More 

Was this review helpful? Yes 2
Sunscape Ixtapa... E, Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear mary t, Thank you very much for such a nice review of us. It is always a pleasure to read our guest’s feedback in order for us to improve our service levels and maintain those who make us proud of in order to fulfill our guest’s expectations. We are very happy to know that you enjoyed your vacation at... More 

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