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Hotel Fontan Ixtapa

Blvd Ixtapa S/N | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
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Hotel Fontan Ixtapa
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Hotel Fontan Ixtapa
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358 reviews from our community

Traveler rating
    33
    110
    107
    52
    56
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115
94
19
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
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  • All months
    (358)
  • Mar-May only
    (125)
  • Jun-Aug only
    (57)
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    (31)
  • Dec-Feb only
    (145)
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Winnipeg, Canada
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

It's an old resort with dated rooms and grounds in a good location. PROS -hot water(great pressure you can turn it down) -balcony -air conditioner worked well in our room -large pools -food was good -maids & some staff are friendly -location is close to shops, buses and market -good wifi in the lobby CONS -Bed is hard & and... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

You get what you pay for. Worth the money a high 3.5 star No problems checking in. It was fast and efficient, the staff is polite and attentive to your needs. Amazing beach good food and a relaxing atmosphere. No problem getting your beach towel and the drinks are good. Def. would return

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Morelia, Mexico
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First, The booking was a problem Because we requested two consecutive double rooms but the only option was a triple room. The activities are funny. It's a familiar environment The installation are something old but are Maintained in regular status The food is acceptable but is the same for all days. Finally we had a problem with a lobby employee.... More 

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London, Canada
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 6 days ago NEW via mobile

We just returned home from staying here for March break.... Don't stay here. The food is absolutely disgusting. The air conditioning barely works, most staff can't speak English (Gus at the bar in the lobby is amazing) after Thursday afternoon if your not Mexican you are treated like a second class citizen. They have double standards as to what the... More 

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Kamloops, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Fontan the week of March 12. The hotel is very outdated and caters to the Me4xican people. The rooms are small, the beds and pillows hard, the air conditioning barely keeps up. No fridge in the room, no coffee maker, no safety deposit box (available at the front desk only). They still use a key on... More 

Was this review helpful? Yes 1
Spruce Grove, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This is the first time I have been so appalled by a resort that I feel it worth reviewing. Sunwing should take their name off the endorsement of this resort, and be ashamed of any connection. My husband and I were there March 7-13. Please take your money and spend it anywhere else. Although the Fontan is in a good... More 

Was this review helpful? Yes 1
Carlos L, Guest Relations Manager at Hotel Fontan Ixtapa, responded to this review

good afternoon, thank you for your comments Fontan ixtapa is really sorry about your experience in our hotel. we never treat different our guests,our policies are for anyone, but we can not control the education of people and are in the case mentioned but equally are asked to withdraw from the pool and make proper use of it. we have... More 

Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We just got back from Ixtapa 2 days ago. First of all this hotel is not great at all. The Good: It is very clean. Beautiful ocean view, great beach, not too many vendors. Excellent location, close to lots of restaurants--you'll need them after you try the food! They give you a coupon for a dinner at a restaurant attached... More 

Was this review helpful? Yes 2
Carlos L, Guest Relations Manager at Hotel Fontan Ixtapa, responded to this review

Thank you for your comments. your comments are important to improve our services, not all of our rooms have balcony, if we have availability we can give you a room with balcony, the opening of the windows is regulated to protect our guests. the safes are at front desk and you can use without charge. we have all type of... More 

Winnipeg, Canada
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It is amazing how wonderful the hotel sounds on paper and so different when you get there. We arrived midnight on a Thursday and lucked out by getting a penthouse room. When you opened our door on the 8 th floor there was a 16 step spiral stairwell to the room. After 3 days, the noveiity wore off. They said... More 

Was this review helpful? Yes 2
Carlos L, Guest Relations Manager at Hotel Fontan Ixtapa, responded to this review

Thank you for your comments, We are sorry you have that bad perception of our services, now we are in a process of improvement to give a higher quality service to all guests. kind regards More 

Toronto
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husand and I visited the Fontan Resort the week of February 23, 2015. The food was good, service was great. Staff were very helpful and attentive. The pool was great and kept very clean, the beach was awesome, you could walk for miles. Hotel is within walking distance to shopping and great restaurants. You must try Raffaelo's and Frank's... More 

Was this review helpful? Yes 1
Carlos L, Guest Relations Manager at Hotel Fontan Ixtapa, responded to this review

Thank you for your opinion, We are glad for your visit. We start a process of many improves in all the hotel, we invite you to come back to see our changes. kind regards. More 

Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I just returned from a one week stay at this resort and overall found the facilities pleasant and well serviced by the cordial and helpful staff. The hotel is dated being one of the originals built years ago and modest by todays standards but it is a solid 3 Star if not a 3.5 in my opinion. Some travelers complained... More 

Was this review helpful? Yes 2
Carlos L, Guest Relations Manager at Hotel Fontan Ixtapa, responded to this review

Thank you for your commentaries, Hotel Fontan Ixtapa is glad for your visit, we are starting a process of many improves in all the hotel, we invite you to come back to check what is new in Fontan Ixtapa. kind regards. More 

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