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Hotel Fontan Ixtapa

Blvd Ixtapa S/N | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
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1 room 1 adult
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Hotel Fontan Ixtapa
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554 Reviews from our TripAdvisor Community

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North Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I reviewed this place two years ago,and despite it's shortcomings,here I am back at the Fontan. But why? There is some truth in all the bad reviews. Yes the rooms are tired, hallways rough, lobby unimpressive,and the beach chairs worn. The Fontan will cost you hundreds less per week for the all-inclusive package than the hotels next door.It's also on... More 

Helpful?
3 Thank Darrell R
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, thank you for taking the time and share your personal review with other travelers. We do have childrens because we are most a familiar hotel. One reason why we have many visitors is not only for reasonable price , is because we do provide a good service, which is reflected in most of the positive reviews. We do... More 

toronto, ontario
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We have had 15 wonderful years at Fontan. On our first trip we didn't know anyone but now we are a group of 40 + good friends who are reunited every year at our home away from home! This is not to mention the dozens of wonderful staff and management who we have connected with. Highlights of this hotel are:... More 

Helpful?
8 Thank lovezihua
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, firstly, we would like to thank you for taking the time and share your excellent review with other travelers. For us, it will be an honor to have you back in "Hotel Fontán Ixtapa". We are pleased to know that every time that you and your friends come back to this, "your home away from home" enjoyed your... More 

Sharon, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I have just recently joined the trip adviser after reading Jen's report on the Fontan Hotel, Ixtapa. Sorry you were ill while you were in Mexico, sure hope you are wrong re the Fontan which prompted me to send this post. My husband and I have been going to this hotel every year for the past 19 years, 22 times... More 

Helpful?
7 Thank Patricia G
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, we really appreciate for taking the time and give us your comments. We have read your good comments about your stay at "Fontán Ixtapa". We would like to thank you for choose us all this years as your home here in México. Your appreciations encourage our staff to go forward in their target, which is provide you with... More 

Illinois
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

The only reason I gave this place one star is for the fact it was on a beach. Our room was beyond old and disgusting. Covers and pillows smelled like wet dog. Beds are hard. You only get two small pillows which are also hard, or pay to have more. Food is terrible. Staff was unbelievably RUDE. worst experience of... More 

Helpful?
Thank trvl_everywhere_
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

We would like to thank you for your review related to your recent stay at Fontán Ixtapa. It is important for us to receive the opinions of our guests, this is the best way for us to measure the quality of service we are providing in order to look for a continuous improvement. Please accept our sincere apology for not... More 

Travelers are raving about these Ixtapa hotels

St-Andre-d'Argenteuil, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

January 2016, second time at this hotel, this is my 6th time in Ixtapa and I usualy stay next door at the Presidente which just changed names. Just keep in mind that this is a 3 stars and you will be fine. Rooms are clean, it's very well located, close to everything. The food is 6 out of 10 compare... More 

Helpful?
4 Thank springbaby1969
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, we would like to thank you for taking the time and share your review, feedback is good always to improve. We would like also to thank you for choose us as your hotel. I will personally let know to my partner Irma that she is doing a good job, so she can keep providing a good service. We... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Good value but room was run-down. Old faded bedding and could have used a paint job many years ago. Beach was nice but not enough chairs or loungers for everyone. We didn't do the all-inclusive which was nice. Lots of places to eat across the street. We prefer to stay at Zihuatanejo where we can have supper right on the... More 

Helpful?
2 Thank Nora R
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear Guest , we appreciate the comments that you give us and the recent visit that did to us. Thanks also for the comments that you give us about the room. I would like to let you know that we do have remodeling plans for this year and we would like to see you back soon. Yours faithfully. More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family of 5 had a wonderful holiday in Ixtapa from Dec. 20-27, 2015. My main reason for writing this review is because other trip advisor reviews made us slightly nervous about the Fontan before our stay. We booked this hotel because it was reasonably priced (as a family of 5, it's obviously very expensive to go away at Christmas),... More 

Helpful?
15 Thank Dorothy20152016
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear Guest, thank you for share your valuable feedback with other travelers . We 're glad you came personally to receive our service in order to give your particular opinion . We are pleased that you and your family had an enjoyable stay. It is true that the occupation was a little high , but you must understand that it... More 

Winnipeg, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I was there with a group of 11. We went for a New Years vacation. Sure glad I didn't pay much cause that was what we received. I could not believe the people and the line-ups. I can appreciate it was a busy season but for goodness sake put more staff on to accommodate. None of the staff made us... More 

Helpful?
5 Thank Wilma041
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

distinguished Wilma, thank you for taking the time to give us your feedback. The comments of our guests are important to improve. We will let know to appropriate personnel your review and resolve the drawbacks. We regret not having met your expectations and we hope that in the future give us the opportunity to have you back with us again.... More 

Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We were a group of eleven and arrived to the resort New Year's Eve. When we booked our room we upgraded and paid for Oceanview with balconies. Needless to say only two couples from our group got their rooms. The rest of us didn't. And I must say the Front Desk personnel could care less. The meals were okay, we... More 

Helpful?
2 Thank Joan L
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, we appreciate the time that you took to give us your feedback on your stay. The comments of our guests are important to us, helping us to improve. We apologize for not meeting your expectations. We saw your comment about lack of bacon, just to let you know that we have person who cook the eggs and omelettes... More 

wilburtown
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Was at the Fontan from Dec 27 - Jan 3 ------ very busy with the locals ---- no problems whatsoever ------- very friendly happy people ------ sunny and hot for entire week -- had a 4th floor poolside ocean view room --- AC could've been cooler ----- maintenance came up a couple times and my only request was a wanted... More 

Helpful?
1 Thank wilburtown
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, we would like to thank you for your valuable feedback. We are glad to know that your stay with us was enjoyable. We want to apologize for the inconvenience of the air conditioner. The resort is truly a little dated but, as you saw we start to make some changes and we have remodelation plans for this year.... More 

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