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Krystal Ixtapa

Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
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Krystal Ixtapa
Best prices for: 1 room 1 guest
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Ranked #21 of 23 Hotels in Ixtapa
A recent review
4 of 5 stars Reviewed March 8, 2015
Fabian_Melgar Cuernavaca, Morelos, Mexico
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451 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Krystal Ixtapa
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Cuernavaca, Morelos, Mexico
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 8, 2015

The WiFi is the worst, the gym could be better maintenance. Good service, good place. The breakfast it's OK, The buffet for lunch bad, dinner so, so. The drinks so, so. Good service at the beach. Family totally.

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Vancouver, BC
Contributor
11 reviews 11 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 6, 2015

We love Ixtapa, as it was our 7th trip to this sunny resort on the Pacific coast in Mexico. After 26 years we again visited the Krystal and stayed for one week. We enjoyed the friendly service and clean acomondation.The weekend was extremly busy so we did had to fend for a place on the pool but during the week... More 

Was this review helpful? Yes 2
Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 5, 2015

free modelo especial, pina colodas, papas fritas and hamburgers by the pool. Buffet was decent, there was a woman that cooked made to order omelett's every morning that were great. We had 2 passes to the restaurant connected in front, and that was pretty good, staff was great all around. It was a mexican holiday and we were prob the... More 

Was this review helpful? Yes 1
Calgary, Canada
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed March 3, 2015

I will premise this review by saying that the staff at Krystal was wonderful! The front desk, bartenders, chefs, all were really friendly and helpful. The hotel; however, needed some major updating and they are obviously trying to cut costs as much as possible. We requested a room with a king bed when we booked through WestJet Vacations. We were... More 

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Ontario, Canada
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 27, 2015

My 7th trip to a resort . Wonderful weather and beach .Food was very poor - raw hotdogs cut up and passed off as "ham" . Lots of meals with "mystery meat " covered in different sauces ...Who knows what they were? Too many corners cut at the resort . 3 elevators -only one fully functional 2nd would only move... More 

Was this review helpful? Yes 5
Vancouver, Canada
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 27, 2015

We got an ocean view room on the top floor, the view was gorgeous! The wifi was a bit weak in the room and I often had to go to the lobby to get a stronger signal. The towels were also a bit worn out but it wasn't too bad. There wasn't a lot of variety in the buffet and... More 

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Saskatoon
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 26, 2015

Stayed from Feb 18 to 25th. Check in was quick, was given a room on the 5th floor but asked to be moved up higher --8th floor. No problems with any request. The beds are a little uncomfortable and the supper buffets not the best. Bar service was great (Jesus and Jose) great guys. Lorenzo great Dirty Monkeys! OMAR was... More 

Was this review helpful? Yes 3
Niagara, Canada
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed February 26, 2015

We traveled as a couple in February 2015. We had requested a renovated, ocean view room and that is exactly what we got. Our view and balcony was fabulous! We were on the 6th Floor. We checked in late on the Monday and they made sure that the poolside restaurant stayed open so we were able to have a bite... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 25, 2015 via mobile

Rooms were not clean, always had to ask for towels. No swim up bar. Not enough chairs for guests around the pool. Frig did not work, no attempt to try and fix it. Hair in the food. Kids everywhere! Very disappointed!!! Will not go back!

Was this review helpful? Yes 1
Rimbey
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 21, 2015 via mobile

First off, read the tips, then ask for a room 8th floor or higher. We were on 10. The view was fabulous, the beach is beautiful, the pool is really great! If you are expecting a Sandals type experience or service, then cough up the cash and go there. This is a budget family /retiree oriented resort that seems to... More 

Was this review helpful? Yes 2
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