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All 23 Ixtapa hotels

Krystal Ixtapa

3.0 of 5 Hotel   |   Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
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Krystal Ixtapa
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Ranked #20 of 23 Hotels in Ixtapa
A recent review
4 of 5 stars reviewed 2 weeks ago
Horsthollaender
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395 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

first things first we had paid a package vacation all included We get to the front desk no smiles no how are you We check in we go take our luggage in the room So we go down stairs to grab something to eat The waiter says you don't have the all inclusive I said yes paid for it he... More 

Was this review helpful? Yes 1
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Typical All-Inclusive joint located at a fantastic beach. Hotel is occupied by Mexican weekenders, not many other countries. Food is quite poor, typical American low quality junk. Hotel room was huge with panoramic ocean-view from the large balcony overlooking the Ixtapa bay. The resort is in acceptable condition, especially the hotel rooms looked tidy and clean. The water quality was... More 

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Rio de Janeiro, RJ
Contributor
20 reviews 20 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a typical beach resort for holidays, for those that are willing to stay at the pool the whole day, eventually going for a walk/run at the beach. The hotel is old but rooms are comfortable and air conditioning works. Internet was reasonable just at the lobby. The food in the all-in service is not so good but the... More 

Was this review helpful? Yes 1
Glace Bay
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 11, 2014

I spent 9 days at the Krystal Ixtapa hotel with their All Inclusive package. We had booked with Orbitz and received a great price in a room with a garden view. Being that this is low season we were not expecting a full hotel. Marco on the front desk gave us a room in the front of the hotel with... More 

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Winnipeg, Canada
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 1, 2014

We have been going to this resort for about 7 years now every February. We are somewhat experts and fixtures on this hotel. Feel free to send any questions you have about it. The WIFI here is unstable and only in lobby and pool area, not in rooms, cuts in and out. NO coffee maker in rooms, Mini fridge in... More 

Was this review helpful? Yes 4
Ciudad Juarez, Mexico
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 23, 2014

Great Hotel! superb view! I really recomend the ocean view, really romantic at dawn ;) the food is delicious but kinda expensive...but really worth it! The room was always neat and clean and room service was super fast.

Was this review helpful? Yes 2
Zeballos, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 29, 2014

Back to the future Outdated poor front desk as at night one person with no English Had a great bell boy his English was good and helped If they do not upgrade soon, the paint will fade even more. Two towels no face cloths and a clean but outdated room

Was this review helpful? Yes 1
Mexico City, Mexico
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 27, 2014

We traveled in family in July 21th 2014. The hotel and the furniture are older and need maintenance. The wifi it's awful. You will have a good air conditioner from 7th floor. The people whose work there are so kindly so we stay glad for that. Thanks at all the personal that do a good job. Just for them we... More 

Was this review helpful? Yes 2
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hi First of all let us thank you for left your comments about your stay with us, We are pleased to know that our staff helped you to have a good time during your vacation. Please be sure that we will give them your compliments. Hopping to see you the next vacations. Best regards More 

Green Bay, WI
Reviewer
4 reviews 4 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 10, 2014

I apologize for the lateness of this review but as I am planning another trip I remembered how important they are - so better late than never. This was our 13th time to Ixtapa and about our 7th time to the Krystal. We love the poolside staff. We usually do not go all inclusive becasue of all the great restaurants... More 

Was this review helpful? Yes 3
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello That's right, better late than never, first of all let us thank you for sharing your comments about the service, we are glad to hear that you spent a good time here and pleased to know that our staff helped, as always. We'll be waiting for you on your next vacations to make a nice experience. Thanks again Best... More 

Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 29, 2014

The staff was friendly and accommodating. They are eager to please their guests. The rooms were clean and the property well cared for. The only reason I didn't give this a rating of 'excellent' was because our room was on the 4th floor above the sports bar. It was noisy on the weekends, which meant you weren't getting any sleep.

Was this review helpful? Yes 2
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello Thank you very much for taking the time to share your review with our future guest. We are so happy to hear that you had a nice experience at our resort and pleased to know that our staff helped you to have a good time during your vacation. Please be sure that we will give them your compliments. We... More 

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Additional Information about Krystal Ixtapa

Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Krystal Ixtapa 3*
Number of rooms: 255
Reservation Options:
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Also Known As:
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal
Hotel Style:
#11 On the Beach Hotel in Ixtapa

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