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All 23 Ixtapa hotels

Krystal Ixtapa

3.0 of 5 Hotel   |   Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
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Krystal Ixtapa
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Ranked #20 of 23 Hotels in Ixtapa
A recent review
3 of 5 stars reviewed 1 week ago
Luiz_Augusto_Barroso Rio de Janeiro, RJ
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390 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rio de Janeiro, RJ
Contributor
19 reviews 19 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a typical beach resort for holidays, for those that are willing to stay at the pool the whole day, eventually going for a walk/run at the beach. The hotel is old but rooms are comfortable and air conditioning works. Internet was reasonable just at the lobby. The food in the all-in service is not so good but the... More

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Glace Bay
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent 9 days at the Krystal Ixtapa hotel with their All Inclusive package. We had booked with Orbitz and received a great price in a room with a garden view. Being that this is low season we were not expecting a full hotel. Marco on the front desk gave us a room in the front of the hotel with... More

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Winnipeg, Canada
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have been going to this resort for about 7 years now every February. We are somewhat experts and fixtures on this hotel. Feel free to send any questions you have about it. The WIFI here is unstable and only in lobby and pool area, not in rooms, cuts in and out. NO coffee maker in rooms, Mini fridge in... More

Was this review helpful? Yes 3
Ciudad Juarez, Mexico
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Great Hotel! superb view! I really recomend the ocean view, really romantic at dawn ;) the food is delicious but kinda expensive...but really worth it! The room was always neat and clean and room service was super fast.

Was this review helpful? Yes 2
Zeballos, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 29, 2014

Back to the future Outdated poor front desk as at night one person with no English Had a great bell boy his English was good and helped If they do not upgrade soon, the paint will fade even more. Two towels no face cloths and a clean but outdated room

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Mexico City, Mexico
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 27, 2014

We traveled in family in July 21th 2014. The hotel and the furniture are older and need maintenance. The wifi it's awful. You will have a good air conditioner from 7th floor. The people whose work there are so kindly so we stay glad for that. Thanks at all the personal that do a good job. Just for them we... More

Was this review helpful? Yes 2
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hi First of all let us thank you for left your comments about your stay with us, We are pleased to know that our staff helped you to have a good time during your vacation. Please be sure that we will give them your compliments. Hopping to see you the next vacations. Best regards More

Green Bay, WI
Reviewer
4 reviews 4 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 10, 2014

I apologize for the lateness of this review but as I am planning another trip I remembered how important they are - so better late than never. This was our 13th time to Ixtapa and about our 7th time to the Krystal. We love the poolside staff. We usually do not go all inclusive becasue of all the great restaurants... More

Was this review helpful? Yes 3
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello That's right, better late than never, first of all let us thank you for sharing your comments about the service, we are glad to hear that you spent a good time here and pleased to know that our staff helped, as always. We'll be waiting for you on your next vacations to make a nice experience. Thanks again Best... More

Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 29, 2014

The staff was friendly and accommodating. They are eager to please their guests. The rooms were clean and the property well cared for. The only reason I didn't give this a rating of 'excellent' was because our room was on the 4th floor above the sports bar. It was noisy on the weekends, which meant you weren't getting any sleep.

Was this review helpful? Yes 2
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello Thank you very much for taking the time to share your review with our future guest. We are so happy to hear that you had a nice experience at our resort and pleased to know that our staff helped you to have a good time during your vacation. Please be sure that we will give them your compliments. We... More

Hoquiam, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 3, 2014

Beautiful location, great pool, service and a short walk to the beach. Jose waited on us the entire trip and I can honestly say he made my dads, my friend and myself's trip a great experience. He outdid himself! He found us lawn chairs when there wasn't any available and always greeted us with a smile on his face. He... More

Was this review helpful? Yes 1
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello We would like to thank you for taking the time to share your review with us. It is always a pleasure give you a nice stay. We appreciate your kind comments on our staff service.We are working on the point you were saying. For us it would be an honor to have you back. Let us pamper you as... More

Lake Linden, Michigan
2 reviews
4 of 5 stars Reviewed April 24, 2014

We made our annual trip to Ixtapa in March to the Krystal Hotel for the 3rd year in a row. We have been to Ixtapa since 192 and we were not disappointed. The Hotel staff were great and I have to single out Liceth the Maître De Lobby for her wonderful attention to our comfort from before we arrived, during... More

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Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello First of all, let us thank you for taking the time to leave your comments about the service. We are glad to hear that you spent a good vacations staying with us.We really care on our guest, we will waiting for you to give you a warm welcome. Thanks again, come back soon and let us pamper you.. Best... More

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Additional Information about Krystal Ixtapa

Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Krystal Ixtapa 3*
Number of rooms: 255
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Also Known As:
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal

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