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All 29 Ixtapa hotels

Krystal Ixtapa

3.0 of 5 Hotel   |   Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
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Krystal Ixtapa
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Ranked #19 of 29 hotels in Ixtapa
A recent review
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350 people have reviewed this hotel

Traveler rating
    52
    110
    79
    55
    54
See reviews for
102
93
8
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Calgary
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Krystal Ixtapa from February 6 to 20,2014. No hassle, friendly and comfortable trip. Staff at this hotel were all very friendly, easy to communicate with and seemed to enjoy their jobs. This hotel was extremely clean, accommodating and easy to get around. The beds were very clean and comfortable. Everything was spotless including the glass on... More

Was this review helpful? Yes 1
Chase, Canada
Contributor
19 reviews 19 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed in ixtapa in January ya the Emporio, and now the Krystal in March. The Krystal is a much nicer resort by far. The room are average slightly outdated but very clean and the air conditioning works great. Not like the emporio 2 doors down. The food in the hotel had a much larger selection and for all inclusive... More

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Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hi!! We are glad to hear that you had a really good vacation on your stay here..hope to see you soon and do not forget that we are here to pamper you.... Have an excellent week.. Thanks for your comments!! More

Grande Prairie ,Alberta ,Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 14, 2014

Ixtapa is my favorite destination in Mexico.The weather is just perfect, +30 everyday.. The beds at the Krystal were really nice, the rooms average, we had good room service and always enough towels. We didnt pay the extra for an oceanview room but they gave us one anyway. Yes the mini bar is extra and you get charged for everything... More

Was this review helpful? Yes 1
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello!! Thanks for taking the time to let us know your comments about the service.. we really care to make a great vacation for you... Do not forget that we are here to pamper you... Regards More

Airdrie, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 13, 2014

Excellent service by hotel staff and SunWing Vacation Rep, Daniel. Terrible experience with abusive bf. The staff and security took the utmost care with protecting me and making sure that I was safe and comfortable during my very short stay. Thx!

Was this review helpful? Yes 1
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello!! We are glad to hear that you had a really good vacation on your stay here..hope to see you soon and do not forget that we are here to pamper you, we´re going to be waiting for you the next vacation..... Thanks for your comments!! More

Swan Hills
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 9, 2014

Great pool, great service, we spent extra and upgraded to a deluxe oceanview, find out while we were there, all rooms are ocean view and our deluxe room was just basic hotel room with two beds. We also upgraded because of a mini bar fridge, we thought would be included because we were all inclusive, ...BUT....not included plus to use... More

Was this review helpful? Yes 1
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello!! Thanks for taking the time to let us know your comments about the service.. we really care to make a great vacation for you... Do not forget that we are here to pamper you... Have a nice day!! Regards More

Towanda, Illinois
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 2, 2014

My in-laws took the whole family for their anniversary. We were all inclusive & the staff were very friendly and attentive. There were many food choices, and I thought the food was very good. Breakfast was my favorite. I don't understand all of the bad reviews. There were activities every day. My son painted pottery with Antonio several days. He... More

Was this review helpful? Yes 2
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello !! Thanks for let us know your comments about the service, we´re glad to hear that you spent a good vacations here, we like to pamper you so we´re going to be waiting for you the next vacation... have a good day.. Best Regards More

Duvall, Washington
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 20, 2014

I can’t decide if the Krystal is a bad four star resort or a good three star resort. It has all the amenities and traits of a great hotel with poor delivery. We stayed at the Krystal for nine days in Mid-February of 2014. The location is great; it is right on the beach and across the street from a... More

Was this review helpful? Yes 5
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello!! Thanks for your suggestions... we really sorry that you didn´t have a great vacation staying with us... some points that you were talking about were fixed. we hope you give us other chance to prove you our good service.. Thanks again!! More

Kelowna, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 17, 2014

This is all about expectations, its as if some people expect everything to be perfect. I slept every night with my balcony door wide open to the sound of the ocean, air con was seldom needed as by 10 at night the outside temp is 23 or 25. The balcony doors by the way are a full 5 foot opening... More

Was this review helpful? Yes 2
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello!! Thanks for your comments... we´re glad to hear you had good vacations.. We would like you to be here in a future..we´re working on your suggestions and don´t forget that we are here to pamper you... Have a nice day!! More

Mesa
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 10, 2014

For our second experience with Krystal Ixtapa, we stayed 07-14Dec2013. This year the clerk at the reception desk could hardly speak Spanish much less English. Much of the staff this visit did not speak English as well as in Dec2012. Finally we were taken to our room (2 seniors, 2 beds) and the air conditioning worked like last year. HOWEVER,... More

Was this review helpful? Yes
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello!! Thanks for take the time to let us know your comments about the service..that help us to be better.... we´re working on your suggestions.. we really care to make a good vacation for you... Thanks again Ragards More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 8, 2014 via mobile

You would think because we could see a beautiful ocean and experience the warm sunshine, we would have been happy with the experience. Think again! We were treated with no hospitality almost as if we didn't exist. No one looked us in the eyes when they spoke and not one person asked if they could help us. The hotel itself... More

Was this review helpful? Yes 2

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Additional Information about Krystal Ixtapa

Also Known As:
Krystal Ixtapa Hotel Ixtapa
Krystal Ixtapa Hotel
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal
Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Ixtapa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Krystal Ixtapa 3*
Official Description (provided by the hotel):
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more   less 
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