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All 23 Ixtapa hotels

Krystal Ixtapa

3.0 of 5 Hotel   |   Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
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Krystal Ixtapa
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Ranked #20 of 23 hotels in Ixtapa
A recent review
3 of 5 stars reviewed 3 weeks ago
Remedios C Mexico City, Mexico
  • Overview
  • Reviews (376)
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376 people have reviewed this hotel

Traveler rating
    59
    115
    84
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    58
See reviews for
113
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Mexico City, Mexico
1 review
3 of 5 stars Reviewed 3 weeks ago

We traveled in family in July 21th 2014. The hotel and the furniture are older and need maintenance. The wifi it's awful. You will have a good air conditioner from 7th floor. The people whose work there are so kindly so we stay glad for that. Thanks at all the personal that do a good job. Just for them we... More

Was this review helpful? Yes
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hi First of all let us thank you for left your comments about your stay with us, We are pleased to know that our staff helped you to have a good time during your vacation. Please be sure that we will give them your compliments. Hopping to see you the next vacations. Best regards More

Green Bay, WI
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 10, 2014

I apologize for the lateness of this review but as I am planning another trip I remembered how important they are - so better late than never. This was our 13th time to Ixtapa and about our 7th time to the Krystal. We love the poolside staff. We usually do not go all inclusive becasue of all the great restaurants... More

Was this review helpful? Yes
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello That's right, better late than never, first of all let us thank you for sharing your comments about the service, we are glad to hear that you spent a good time here and pleased to know that our staff helped, as always. We'll be waiting for you on your next vacations to make a nice experience. Thanks again Best... More

Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 29, 2014

The staff was friendly and accommodating. They are eager to please their guests. The rooms were clean and the property well cared for. The only reason I didn't give this a rating of 'excellent' was because our room was on the 4th floor above the sports bar. It was noisy on the weekends, which meant you weren't getting any sleep.

Was this review helpful? Yes
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello Thank you very much for taking the time to share your review with our future guest. We are so happy to hear that you had a nice experience at our resort and pleased to know that our staff helped you to have a good time during your vacation. Please be sure that we will give them your compliments. We... More

Hoquiam, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 3, 2014

Beautiful location, great pool, service and a short walk to the beach. Jose waited on us the entire trip and I can honestly say he made my dads, my friend and myself's trip a great experience. He outdid himself! He found us lawn chairs when there wasn't any available and always greeted us with a smile on his face. He... More

Was this review helpful? Yes
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello We would like to thank you for taking the time to share your review with us. It is always a pleasure give you a nice stay. We appreciate your kind comments on our staff service.We are working on the point you were saying. For us it would be an honor to have you back. Let us pamper you as... More

Lake Linden, Michigan
2 reviews
4 of 5 stars Reviewed April 24, 2014

We made our annual trip to Ixtapa in March to the Krystal Hotel for the 3rd year in a row. We have been to Ixtapa since 192 and we were not disappointed. The Hotel staff were great and I have to single out Liceth the Maître De Lobby for her wonderful attention to our comfort from before we arrived, during... More

Was this review helpful? Yes
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello First of all, let us thank you for taking the time to leave your comments about the service. We are glad to hear that you spent a good vacations staying with us.We really care on our guest, we will waiting for you to give you a warm welcome. Thanks again, come back soon and let us pamper you.. Best... More

Calgary
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 2, 2014

I stayed at the Krystal Ixtapa from February 6 to 20,2014. No hassle, friendly and comfortable trip. Staff at this hotel were all very friendly, easy to communicate with and seemed to enjoy their jobs. This hotel was extremely clean, accommodating and easy to get around. The beds were very clean and comfortable. Everything was spotless including the glass on... More

Was this review helpful? Yes 1
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello... Thanks for let us know your comments about the service, we really take care on our guest. hope to see you the next vacations. Let us pamper you as you deserve it . Best Regards More

Chase, Canada
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 15, 2014

We stayed in ixtapa in January ya the Emporio, and now the Krystal in March. The Krystal is a much nicer resort by far. The room are average slightly outdated but very clean and the air conditioning works great. Not like the emporio 2 doors down. The food in the hotel had a much larger selection and for all inclusive... More

Was this review helpful? Yes
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hi!! We are glad to hear that you had a really good vacation on your stay here..hope to see you soon and do not forget that we are here to pamper you.... Have an excellent week.. Thanks for your comments!! More

Grande Prairie ,Alberta ,Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 14, 2014

Ixtapa is my favorite destination in Mexico.The weather is just perfect, +30 everyday.. The beds at the Krystal were really nice, the rooms average, we had good room service and always enough towels. We didnt pay the extra for an oceanview room but they gave us one anyway. Yes the mini bar is extra and you get charged for everything... More

Was this review helpful? Yes 1
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello!! Thanks for taking the time to let us know your comments about the service.. we really care to make a great vacation for you... Do not forget that we are here to pamper you... Regards More

Airdrie, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 13, 2014

Excellent service by hotel staff and SunWing Vacation Rep, Daniel. Terrible experience with abusive bf. The staff and security took the utmost care with protecting me and making sure that I was safe and comfortable during my very short stay. Thx!

Was this review helpful? Yes 1
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello!! We are glad to hear that you had a really good vacation on your stay here..hope to see you soon and do not forget that we are here to pamper you, we´re going to be waiting for you the next vacation..... Thanks for your comments!! More

Swan Hills
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 9, 2014

Great pool, great service, we spent extra and upgraded to a deluxe oceanview, find out while we were there, all rooms are ocean view and our deluxe room was just basic hotel room with two beds. We also upgraded because of a mini bar fridge, we thought would be included because we were all inclusive, ...BUT....not included plus to use... More

Was this review helpful? Yes 1
Liceth D, Public Relations Manager at Krystal Ixtapa, responded to this review

Hello!! Thanks for taking the time to let us know your comments about the service.. we really care to make a great vacation for you... Do not forget that we are here to pamper you... Have a nice day!! Regards More

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Additional Information about Krystal Ixtapa

Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Krystal Ixtapa 3*
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Also Known As:
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal

206 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#12 On the Beach Hotel in Ixtapa
Hotel Class
Official Description (provided by the hotel)
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more   less 
Number of rooms
255

Questions & Answers

Questions? Get answers from Krystal Ixtapa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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