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Krystal Ixtapa

Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
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Krystal Ixtapa
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Ranked #21 of 23 Hotels in Ixtapa
A recent review
3 of 5 stars reviewed 1 week ago
Ixtapa15 Brentwood, New Hampshire
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452 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Daysland
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Was a terrible experience. The rooms are dirty, the food is always the same, and not labeled. The restaurant is being over run by birds! Bird crap everywhere. Very run down. We paid for all-inclusive , but went out for supper every night to get some good food! Do have to say the pool staff/bartenders were the BEST! The pool... More 

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Brentwood, New Hampshire
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We have been vacationing at the Krystal Ixtapa for 20+ years. This hotel has the best location on the beach. The staff is very good. The owners need to put some money into it, not a lot, just a lot of modest things. Fix the palapas: have adequate number of towels for a beach resort: train the housekeeping staff to... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We recently stayed at the Krystal in Ixtapa for 2 weeks. We've stayed at this hotel at least 12 or 13 times before, but have concluded that the quality has steadily decreased each of the last 2 years. We're not complainers but this year we had a terrible experience at the Krystal. This is one of the best locations on... More 

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Québec
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I don’t recommend the Krystal hotel on Palmar beach to anyone because the staff at this hotel is rude and impolite. We saw an elderly couple checking the premises at the pool being treated with heavy manners just like if they were disturbing teenagers. It’s a total lack of respect for old age. What a shame. As matter of a... More 

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Regina, Saskatchewan,Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Here is my opinion of the Krystal,the location is wonderful,the rooms above the 6 th floor are good,new showers,but now the not so good things,coffe maker in the room,but no coffee or cups had to ask for it,the fridge is locked,we did get it unlocked but it didn't work,it took them 4 days to get it working.Food is not very... More 

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Saskatoon, Canada
1 review
2 of 5 stars Reviewed 4 weeks ago

Just got home from Ixtapa. Me and my husband love the city and the excursions. We went to Linda Playa, and the Xihuacan Ruins and of course, the neighbouring city, Zihuatanejo. In Krystal, there are a lots of local people, usually big families, cute kids, very busy on the weekend. We were on the 6th floor, I love our ocean... More 

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 17, 2015

Spent a week at the Krystal with 4 other women, and unfortunately from experience women alone tend to not get great customer service. The waiters ignored us while waiting to be seated actually had to hunt down a waiter to get us a table and refill our drinks. The bar tenders were much better. I would recommend the Ixtapa for... More 

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Winnipeg, Manitoba
Contributor
14 reviews 14 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 17, 2015

This was our first trip to Ixtapa which is a very pretty area, pleasant to walk the sidewalks around the hotel area. Lots of shops and restaurants across the street. Our stay at the Krystal Ixtapa was very different from any other hotel we have stayed at in Mexico. There was no information about the hotel to help guests know... More 

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Kamloops, Canada
1 review
3 of 5 stars Reviewed March 16, 2015

Went with my family for a wedding. The staff were very friendly, never had any problems with any of them. The hotel itself is very run down. Our bathroom door was rotten on the bottom from the water from the shower hitting the door. The bathtub was absolutely disgusting !! I know it was old but I had a hard... More 

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Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 15, 2015

Hotel Krystal My spouse and I stayed at the Hotel Krystal on a Sunwing all inclusive from February 12th to 26th 2015. The hotel, buffet, bar and grounds were consistently clean and tidy despite the fact that a lot of TLC is going to be required to maintain this property. There are 11 floors in this building, 255 rooms for... More 

Was this review helpful? Yes 1
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