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Las Brisas Hotel Collection Ixtapa

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Playa Vista Hermosa S/N, Ixtapa, Zihuatanejo 40880, Mexico
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1 room 1 guest
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Las Brisas Hotel Collection Ixtapa
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1,066 Reviews from our TripAdvisor Community

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Traveler rating
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    338
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    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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Santa Monica, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed our last two nights in Zihuatanejo at the Las Brisas Resort. Although there are more than 400 rooms. It was still peaceful and relaxing. The views from each room of Playa de Roca were amazing. We were able to walk to the multiple lounge and swimming pools from our room down beautiful stone paths as well as what... More 

Was this review helpful? Yes 2
HelloLBI, Gerente at Las Brisas Hotel Collection Ixtapa, responded to this review

Dear Guest: Thank you very much for the nice comments about your recent stay at Las Brisas Ixtapa. It was good to know you had a relaxing and enjoyable vacation. We sincerely hope to have the pleasure of welcoming you back in sunny Ixtapa. Sincerely, The Management. More 

Los Angeles, California
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been to Ixtapa and Las Brisas many times, the location is beautiful and the hotel's service is impeccable. We were there for 7 glorious days and nights. Yes its a little old. The bathrooms have all been renovated, the furniture is newer. They could probably change out the TV's to flat screens and better stations. Other than that,... More 

Was this review helpful? Yes 3
HelloLBI, Manager at Las Brisas Hotel Collection Ixtapa, responded to this review

Dear Guest: Thank you for your nice review related to your recent stay at Las Brisas Ixtapa. According to our renovating program, we will complete the TV flat screens in all of our rooms. We feel very happy to know that you had a good experience and received great service from our staff, who go beyond their duties to make... More 

New York City, New York
1 review
2 of 5 stars Reviewed 2 weeks ago

If you plan on going to Ixtapa to sightsee and enjoy the local areas, then Las Brisas is the place to be. If you decide to go to Las Brisas, pleas treat it as a stopping ground and not as a resort to spend your stay. The entertainment is more of a joke than it is entertaining, plus the cost... More 

Was this review helpful? Yes
HelloLBI, Manager at Las Brisas Hotel Collection Ixtapa, responded to this review

Dear Guest: Your kind review is sincerely appreciated. We like to receive the feedback of our guests to measure the quality of service we are providing and sincerely are very sorry if we did not meet up to your expectations. Hope you can give us the opportunity of regaining your confidence and goodwill towards Las Brisas Ixtapa. Cordially, The Management. More 

Chagrin Falls, Ohio, USA
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is an absolutely beautiful property but it is older. Unfortunately, the service was some of the worst we have ever experienced. I will mention that the attitude of some of the staff was atrocious, particularly in the restaurants and the bell staff. Unbelievable.

Was this review helpful? Yes 2
HelloLBI, Manager at Las Brisas Hotel Collection Ixtapa, responded to this review

Dear Guest: Thank you for your kind review related to your recent stay at Las Brisas Ixtapa. It is important for us to receive the opinions of our guests, this is the best way for us to measure the quality of service we are providing in order to look for a continuous improvement. Please accept our sincere apology for not... More 

Ixtapa, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Las Brisas Ixtapa is in need of huge renovation and updating. The hotel rooms are stuck in the 1980's, the employees are awful and need to be trained, the food is very poor... The owners of Las Brisas need to stop trying to sell the hotel as Preferred or Brisas Select. Maybe the tag line should be we use to... More 

Was this review helpful? Yes 1
HelloLBI, Gerente at Las Brisas Hotel Collection Ixtapa, responded to this review

Dear Guest: Thank you for the comments of your recent stay at Las Brisas Ixtapa. We sincerely appreciate your feedback as it is the way to measure the quality of service we are providing to our guests. Please accept our apology for not meeting up with your expectations but rest assured that we will do our best efforts to bring... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 15, 2015

Since 1986 we fell in love with Ixtapa and the Las Brisas resort. It is showing some of its age but when you account for price, location, views, rooms, food and all, this is the best deal by far in this slice of heaven. A place you want to take either the whole family or just rest and relax with... More 

Was this review helpful? Yes 4
HelloLBI, Gerente at Las Brisas Hotel Collection Ixtapa, responded to this review

Dear Guest: Thank you for the kind comments about your recent stay at Las Brisas Ixtapa. It is good to know that you came in 1986 and fell in love with Ixtapa and LBI. We are always focused to improve our facilities and services, so guests like you keep on coming to enjoy your vacation. We look forward to the... More 

Toronto, Canada
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 30, 2015

The Hotel is one of the nicest in the Ixtapa area, the property is beautiful with a private beach .The service is top notch and the food is fantastic. 5 minutes from the main strip and 2 golf course within 10 minutes

Was this review helpful? Yes 2
HelloLBI, Manager at Las Brisas Hotel Collection Ixtapa, responded to this review

Dear Guest: Thank you very much for the nice review about your January 2015 stay at Las Brisas Ixtapa. We are always focusing our efforts to improve our installations, services and meals, in order to exceed the expectations of our valuable clients like you. It will be a great pleasure to welcome you back to your home away from home…..Las... More 

Dallas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed June 20, 2015 via mobile

I wrote a wonderful review 4 years ago and have had several people book trips on my referral. This is why I went back. Now I can't see myself ever going back. First, slept on a bed that was so hard and lumpy the floor would of been better. The pillows were horrible. This is the primary responsibility of a... More 

Was this review helpful? Yes 4
HelloLBI, Gerente at Las Brisas Hotel Collection Ixtapa, responded to this review

Dear Guest: Thank you for sharing with us the comments about your recent stay at Las Brisas Ixtapa. We are very sorry we did not live up with your expectations. Rest assured that we will put special attention to the issues you mentioned to achieve a contiuous improvement to make your future stays pleasant and confortable. Sincerely, The Management. More 

Buffalo, New York
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 18, 2015

We just booked our 16th year staying here at Las Brisas (17th visit for me). We have been coming nearly every year since some dear friends introduced us to this little slice of paradise. The pool area could use some updating, but we spend most of our time at the private beach, which is fabulous. Don't miss the sunset from... More 

Was this review helpful? Yes 2
HelloLBI, Gerente at Las Brisas Hotel Collection Ixtapa, responded to this review

Dear Guest: We are happy to know you are a repeat and loyal guest of Las Brisas Ixtapa for 16 years and that you are still enjoying coming to this little slice of paradise. We feel very motivated when we exceed the expectations of our guests as it is a compromise for us to keep working on a continuous improvement... More 

San Francisco, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 10, 2015

Stayed at Las Brisas Ixtapa just last week for a family vacation. Even as it's low season, the hotel does it's best to keep you relaxed and satisfied during the stay. The guys at the beach (Margarito, Alberto, Klein and Sergio) give quick, friendly service and Paulino in the restaurants ensured we had an excellent dinner. Stop by the lobby... More 

Was this review helpful? Yes 3
HelloLBI, Gerente at Las Brisas Hotel Collection Ixtapa, responded to this review

Dear Guest: We were very pleased to read the review about your recent stay at Las Brisas Ixtapa. We sincerely appreciate your feedback as it is the way to measure the guality of service we are providing to our guests. It is really satisfactory that you and your family enjoyed our meals, services and facilities. Look forward to welcome you... More 

Hotel Review Summarization

What travelers say

  • Private beach(5)
  • Great service(3)
  • Lobby bar(3)
  • Very good(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Management photos: Courtesy of the property manager

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