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Capella Ixtapa

5.0 of 5 Paseo Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico
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Capella Ixtapa
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Capella Ixtapa
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454 reviews from our community

Traveler rating
    398
    35
    14
    5
    2
See reviews for
22
357
13
2
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Ojai, California
Top Contributor
171 reviews 171 reviews
46 hotel reviews
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel for a romantic getaway but don't expect to be pampered. The staff is friendly, helpful and available but they won't be falling all over you attempting to tend to your every need/desire. This is a hotel I have been wanting to try for a long time. I am a budget conscious type traveler, and also... More 

Was this review helpful? Yes 6
San Francisco, California
Contributor
15 reviews 15 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Due to a friends travel misfortune, we had the opportunity to stay at Capella Ixtapa. We are well traveled, however Capella is definitely a step (or two) above our typical accommodations. We were excited to experience the luxury of Capella. We left our $75/nt. hotel on the beach in Zihu for three days of luxury Capella style. The grounds didn't... More 

Was this review helpful? Yes 4
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: On behalf of all the staff at Capella Ixtapa, I would like to take this opportunity to thank you for your valuable feedback. We regret to hear you were disappointed in some aspects of your visit. We take comments of this nature very seriously as we pride ourselves on being a unique place with genuine hospitality. I will... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I spent 5 nights here and absolutely loved it. Breathtaking views... excellent service... Great food... One of the best pools we've ever seen! Very romantic and secluded - no wonder it was rated one of the world's most romantic hotels. Five stars.

Was this review helpful? Yes 2
Toronto
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This place takes "exceeding expectations" beyond! We arrived just after New Years and the resort is only about 40% capacity. The privacy and location can only be described as paradise. The staff are there to ensure you are always being looked after. Shout out to Luce, Lucien, Jorge, Liz and ALL the staff. Food is amazing. Can't say anything bad... More 

Was this review helpful? Yes 1
Dallas, Texas
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Beautiful property with an extremely friendly, helpful, and hospitable staff. We couldn't have asked for a better experience. Fun to experience a traditional Mexican Christmas dinner on Christmas Eve. On Christmas day they served a traditional American dinner. We had such a memorable experience. We were there with family, but I would not recommend taking small children as there is... More 

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maryland
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Perfection.....Simply put perfection....Aman; Taj; Banyan Tree; Numerous Four Seasons; Las Ventanas; One and Only...stayed at all of them I will put Capella Ixtapa against any hotel I have ever visited....only resort close is Aman...the staff is unbelievable; food amazing...grounds beautiful...forgot...this is only my 3rd night here for a 8 night stay.... Hotel is fully occupied but....it feels like there are... More 

Was this review helpful? Yes 4
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is one of the most beautiful places we have ever stayed at. Incredible rooms with beautiful views and a gorgeous resort.The staff was friendly and helpful. We thoroughly enjoyed our meals and our cooking lesson with the head Chef was an experience we will never forgot. As someone with Celiac disease, I appreciated that they generally took precaution with... More 

Was this review helpful? Yes 3
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for sharing your experience during your stay at Capella Ixtapa. Your feedback is greatly appreciated as it will help us to continue working on making improvement with the guest´s experience. We truly look forward to assist you again in the near future. Sincerely, Eliezer Quinones General Manager More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 20, 2014 via mobile

This was my first time in Mexico and I am so glad we chose to go to Ixtapa and stay here . Everything was check in to check out was a breeze. The staff was very attentive and helpful. We stayed in the deluxe Capella room and it was definitely worth the it,the views are amazing. The in room service... More 

Was this review helpful? Yes 3
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you very much for taking the time to write about your experience during your stay at Capella Ixtapa. Your feedback is very valuable to us. I am pleased to hear you enjoyed your room, the view & the food. I am indeed glad that you consider that you had one of the best massages ever. I will... More 

San Francisco, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 17, 2014

This is one of the best resort experiences we have ever had; if not THE best. The resort is gorgeous; every amenity is provided and the suites were obviously carefully designed for resort living. It feels completely exclusive, and after a look at other resorts in the area, this one is without question in a class by itself. The food... More 

Was this review helpful? Yes 2
Hoboken, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2014

Long overdue review, and not one that will refute the hundreds of other 5-star ones already for Capella, so I will try to use the unique perspective of having booked the hotel for BOTH a birthday and a marriage proposal. If you're looking for the setting of not one, but two once-in-a-lifetime surprises, devoid of hitches, well, this is it.... More 

Was this review helpful? Yes 1
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Additional Information about Capella Ixtapa

Address: Paseo Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Capella Ixtapa 5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Capella Ixtapa Hotel Ixtapa
Capella Ixtapa Zihuatanejo
Capella Ixtapa Hotel Zihuatanejo
Hotel Style:
#1 Luxury Hotel in Ixtapa
#1 Spa Hotel in Ixtapa
#1 Romantic Hotel in Ixtapa
#2 Family Hotel in Ixtapa

621 photos of this hotel

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