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All 23 Ixtapa hotels

Capella Ixtapa

5.0 of 5 Hotel   |   Paseo Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico
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Capella Ixtapa
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94%
Ranked #1 of 23 hotels in Ixtapa
A recent review
5 of 5 stars reviewed 3 days ago
amymusic Columbus, Ohio
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  • Room tips (98)
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397 people have reviewed this hotel

Traveler rating
    349
    30
    12
    4
    2
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17
317
12
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Columbus, Ohio
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I cannot say enough about Capella Ixtapa. The moment we arrived we immediately noticed every attention to detail was on point. We were treated like royalty, like family. We got to know each of the staff members by name. We never went in need of anything. The grounds were lovely and unique and interesting. The views were unparalleled and made... More

Was this review helpful? Yes
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my first time in Mexico and this entire trip just blew me away. Despite only being there for 4 nights, my husband and I left feeling totally relaxed and rejuvenated. We were upgraded and had a stunning infinity plunge pool and day bed on a patio which we barely left! The food was on another level and as... More

Was this review helpful? Yes 3
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for sharing your experience with us. I am pleased to hear you enjoyed our food, suites, the amazing plunge pool and the view; we work hard to ensure the highest level of service and comfort. Thank you for this positive review. We would to love to see you again at Capella Ixtapa and have the pleasure... More

Auburn
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Words can not describe how perfect our honeymoon was at Capella Ixtapa. The service was amazing and my husband and I felt like we were celebrates all week. The weather was perfect and food was the best we ever had! I can't wait to visit again for our anniversary!

Was this review helpful? Yes
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: I would like to take this opportunity to thank you for this kind review. I am delighted to know that you had a great time with us. I truly look forward to assist you again in the future to celebrate your anniversary. Sincerely, Eliezer Quinones General Manager More

East Grand Rapids, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 17, 2014

The resort is very interesting, and the rooms were very nice with spectacular views, but the resort overall appeared to be falling into disrepair. The exterior needed work, and repainting. The landscaping was beautiful, but again, lacking in maintenance. Safety was a tremendous issue regarding the funicular (incline elevator), which was the only way to access rooms. Children would not... More

Was this review helpful? Yes 1
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated Guest: First of all, I would like to take this opportunity to thank you for visiting Capella Ixtapa and for taking the time to provide us with your valuable observations. I am happy to know that you enjoyed our food and overall, your visit. Thank you for your compliments to the staff, I will convey the same to the... More

Rancho Santa Margarita, California
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 13, 2014

I actually could have gone higher on this one. If a 3.5 were a possibility, I would have selected 3.5. Average isn't a fair description, but it wasn't as great as we expected. The main caveat I would throw out there is that we went in late May, which is apparently a slow time of year for them. The second... More

Was this review helpful? Yes 2
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated Guest: Thank you for taking the time to share the experience of your recent stay with us. I have noted your overall feedback, I am grateful for your comments on areas where we can improve. I am indeed glad that you enjoyed the resort. Chef Miguel was happy to create a vegetarian menu for your wife. How great that... More

Atlanta, Georgia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 9, 2014

My husband and I went to Capella for a romantic and intimate honeymoon. Capella went above and beyond our expectations. The beauty of the hotel and surrounding area is incredible. The room was lovely and the personal pool was fantastic. We loved the staff. Everyone was friendly, helpful and nice. We did the cooking experience with the chef and had... More

Was this review helpful? Yes 1
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for your visit to Capella Ixtapa, we are indeed glad that you enjoyed your visit to our beautiful hotel. I want to take this opportunity to thank as well, for sharing such an important celebration as you honeymoon. I am pleased to know you had a memorable experience and took advantage of the cooking class with... More

Houston, Texas
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 31, 2014

My wife and I stayed at Capella Ixtapa for our annual anniversary vacation. To repeat almost any review you will ever read regarding Capella Ixtapa, the scenery, views, food, and service are second to none. Flying into Zihuatanejo (non-stop from Houston) is a complete breeze and you can be at the hotel from the tarmac within about 30 minutes (compared... More

Was this review helpful? Yes 2
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated Guest: Thank you for selecting Capella Ixtapa to celebrate your anniversary. I am pleased that you had a wonderful experience with us and that the view, the food and service created a positive impression. I really appreciate your recognition of the staff, I will make sure to convey the same to them. I also want to take this opportunity... More

Huntington Beach, California
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 23, 2014

Stayed for a few days to finish off our honeymoon. A hotel like this would cost 2-3x as much in the US. Outstanding everything from location to service to food quality. The food did seem a tad pricey, but that is to be expected with a destination hotel. Overall, I would highly recommend with no reservations. Excellent spot.

Was this review helpful? Yes 2
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you very much for selecting Capella Ixtapa to celebrate your honeymoon. I am glad to hear you enjoyed your stay. Thank you very much for taking the time to write about your experience. We hope to have the opportunity to welcoming you back in the future. Sincerely, Eliezer Quinones General Manager More

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 20, 2014

The hotel is just 20 min away from the nearest airport (ZIH). There are plenty of cabs at the airport to take you to Capella for about $40. Once you enter the hotel grounds you are treated like royality from when you arrive until you leave. The hotel is built into the side cliff that faces the ocean. No matter... More

Was this review helpful? Yes 1
Sydney, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 14, 2014

Dear Capella, thank you for the room upgrade, to my deluxe suite with infinity pool clinging onto the edge of a cliff, facing the Pacific Ocean. The dramatic rock formations on the horizon took my breath away. I think I cried when I first saw you. My love affair with Mexico now extends to Ixtapa Zihuatenejo & my stay at... More

Was this review helpful? Yes 2
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Additional Information about Capella Ixtapa

Address: Paseo Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Capella Ixtapa 5*
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Also Known As:
Capella Ixtapa Hotel Ixtapa
Capella Ixtapa Zihuatanejo
Capella Ixtapa Hotel Zihuatanejo

564 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#1 Spa Hotel in Ixtapa #1 Luxury Hotel in Ixtapa #1 Romantic Hotel in Ixtapa #2 Family Hotel in Ixtapa
Hotel Class
Official Description (provided by the hotel)
Capella Ixtapa is a Mexico luxury resort set inside a rock cliff overlooking the Pacific Ocean. The property features suites, private plunge pools, a world-class spa, restaurants, tequila bar, beach wedding locations, and more. ... more   less 
Number of rooms
59

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