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Capella Ixtapa

Travelers' Choice award winner
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Paseo Punta Ixtapa S/N | Zona Hotelera II Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico
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1 room 1 guest
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Capella Ixtapa
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524 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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Ontario
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the second year in a row that we returned to the Capella Ixtapa. We went both times in the summer because the kids were in camp but I suspect it might be even better if you were escaping the winter. We love it there and immediately miss it when we leave. The rooms are perfect. The large terraces... More 

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MS
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Alright, the prices might just kill the average American, but, what the heck, this is Nirvana in Mexico. Location, location, location. When I first started going to Ixtapa in the 1980s, there was nothing down this end but Club Med and a few nice old homes. Boy id we miss a chance to buy one of the great vistas on... More 

Was this review helpful? Yes
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We knew if it was Capella that it would be great. We were right ! Marigot Bay is plush tropical setting with Capella bringing all the amenities . Rooms, veiws , staff, attitude leave nothing to be desired. Want to see the island, but don't want to leave the property.

Was this review helpful? Yes 1
San Diego, California, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Went to Capella Ixtapa in February 2015 to celebrate our wedding anniversary. The service at the resort was great, the rooms were nice but the lay out of the hotel and the rooms made for an uncomfortable experience. 1) The hotel is set on a cliff side so it makes for amazing views, but because the resort is built vertically,... More 

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Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: On behalf of all the staff at Capella Ixtapa, I would like to take this opportunity to thank you for your valuable feedback. I regret to hear you were disappointed in some aspects of your visit. At the same time I am glad to know you enjoyed the experience at the Seafood Market restaurant which definitely is great,... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I currently stayed with my wife and daughter at the Capella in August. I work as a travel professional and I have been to many 5 star resorts. But the Capella by far was our most memorable stay! The staff was not only great, they treat you like Royalty! From the moment you arrive into Ixtapa, you feel like a... More 

Was this review helpful? Yes 2
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 8, 2015

This is extraordinary resort. You always feel very welcomed there, like you are home. The Market Restaurant is fabulous. spa is fabulous and I love 5pm corona and guacamole and chip is nice touch. I have been going here for four years.

Was this review helpful? Yes 4
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for giving us the opportunity to serve you again. We are happy to know that you enjoyed your stay with us. On behalf of all the staff at Capella Ixtapa I want to thank you for your loyalty and trust. We will continue working hard to provide a first class service and we all will be... More 

Wheaton, Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 28, 2015

I looked at hundreds of great places for our honeymoon, and chose Capella Ixtapa because of its balance of beauty, luxury, privacy, proximity, and price. It was, without any doubt, the right choice. Staying at Capella Ixtapa feels different than anywhere else I've ever been, including luxury hotels and exotic places around the world. The entire place has an atmosphere... More 

Was this review helpful? Yes 6
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: On behalf of all the staff at Capella Ixtapa I want to thank you for choosing Capella Ixtapa as your vacation destination and for sharing such an important celebration with us as your honeymoon. I am please to know that you had a wonderful time during your stay. We can’t wait to have the opportunity to serve you... More 

Lufkin, Texas
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 18, 2015

This hotel would be perfect if it was an "Adults Only" hotel. The few children there are unexpected, but the luxury of the hotel is super. Private pools and quiet atmosphere with views that go on forever. No beach to enjoy.

Was this review helpful? Yes 3
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you very much for sharing your experience with us. I am glad to know you enjoyed the pool and the amazing/breathtaking views. We would to love to see you again at Capella Ixtapa and have the pleasure to serve you again. Sincerely, Eliezer Quinones General Manager More 

Guadalajara, Mexico
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 26, 2015

Last week i had the opportunity to visit this hotel. The experience was amazing, any place you go you can se the ocean. Everthing is beautiful. The suites a very comfortable, all with a small terrace and a small pool to relax. The staff is amazing, always waiting to serve you, to help you with anything you need. The food,... More 

Was this review helpful? Yes 4
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated Guest: Thank you very much for your kind words. I am pleased to know that you had a great time with us and that we created a memorable experience for you. I am happy to know you really enjoyed our delicious food as well as your suite. We would to love to see you again at Capella Ixtapa and... More 

Washington DC
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed May 26, 2015

We recently visited with Capella, this was our 4th time visiting. If you are planning a visit to Zihuatanejo/Ixtapa area, you need not to look further! Truly a beautiful discovery, both the area and Capella. It surpasses our expectations year after year and while words cannot do it justice, I will try once again to share. Capella is a beautiful... More 

Was this review helpful? Yes 5
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: I would like to take this opportunity to express my appreciation for such a nice, positive and detailed review, THANK YOU for your loyalty!!! I am delighted to know that you had a great time with us and that we created an unforgettable experience for you. We all truly look forward to serve you again in the future.... More 

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