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Capella Ixtapa

Travelers' Choice award winner
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Paseo Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico
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Capella Ixtapa
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Capella Ixtapa
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469 reviews from our community

Traveler rating
    407
    40
    15
    5
    2
See reviews for
21
373
13
3
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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Chicago, Illinois, USA
2 reviews
5 of 5 stars Reviewed 2 days ago NEW credit card Amex Card Member Review

We have been traveling to Mexico and Ixtapa for about 15 years. We happened on Capella a few years ago and this is the only place we will stay. It truly has the feel of an intimate private resort and not a hotel. The rooms all have great views and private sitting pools the staff truly stands out. They are... More 

Was this review helpful? Yes
Nyc
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

This was heaven on earth. We stayed for 10 nights in January. We saw whales, dolphins and butterflies all around the pool. The food was great, I'm a vegetarian and kind of a food snob (from NYC) and I was thrilled. They use fresh ingredients in the drinks. Private pool was incredible. The infinity pool was gorgeous. Even the croissants... More 

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Sterling, Illinois
Contributor
19 reviews 19 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the moment we arrived, we kept saying to ourselves, "This is amazing!" From the picturesque views to top notch service, we were blown away! We generally have high expectations when we travel, and Capella really delivered on so many levels. We were put in a second floor room right above the restaurant. We thought this was going to be... More 

Was this review helpful? Yes 3
Los Angeles
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second visit to Capella Ixtapa and it was just as good as the first! The food, service and ambience of the property are wonderful. All the rooms have spacious outdoor verandas with plunge pools that overlook the ocean. The view is spectacular. The only negative about the patio was the furniture. It was very uncomfortable and pretty... More 

Was this review helpful? Yes 3
Denver, Colorado
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We were at Capella Ixtapa two years ago and it was great. We decided to go back as we needed to go someplace just to do nothing...and at Capella you can do as much or as little as you want. Same special staff. Same attention to detail. New Executive Chef, which interesting enough was a guest Chef one night when... More 

Was this review helpful? Yes 1
Mexico City, Mexico
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel, considering the location which is full of 2-4 star hotels, is one of the two best hotels in town. The location is perfect, it is secluded on a hill by the ocean, and every room has a private fairly large pool and terrace. You will not complain about it. The service is in most of the staff, outstading.... More 

Was this review helpful? Yes 2
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for your valuable feedback. I regret to hear you were disappointed in some aspects of your visit. I will be looking into these situations, we apologize for the negative feeling you experienced. Your feedback will help us continue to make improvement with the guest experience. We would to love to see you again at Capella Ixtapa... More 

Marton, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for 4 nights in February. The location on the rocks and the view of the bay is wonderful. All staff members were very pleasant and always keen to help and please you. We have stayed at Capella in Cabo and Singapore, although all 3 are very different hotels, Capella Ixtapa did not wow me like the other 2... More 

Was this review helpful? Yes 3
Idaho
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 20, 2015

My husband and I purchased a Luxury Link Package for this Hotel. We had a lovely suite with our own plunge pool, day bed and a beautiful view. We are seasoned travelers and could not believe the wonderful service during our week stay. Everyone has a great attitude and there were so many beautiful smiles. One thing we liked was... More 

Was this review helpful? Yes 6
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: I want to express my gratitude, for your kind words. I am pleased to know that you had a great time with us and that we created a memorable experience for you. Thank you for your remarks, I will make sure to convey the same to the team. We would to love to see you again at Capella... More 

New York City, New York
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 17, 2015

Spent a week with my other half at Capella and that was a week to remember. The service is outstanding, from the moment you come in until the moment you leave. Staff are very helpful and lovely. The food.. OMG, the food… we had a romantic seafood dinner at the deck with super fresh lobster and prawns, great wine and... More 

Was this review helpful? Yes 4
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for your detailed review and thank you for your comments regarding service, we always strive to offer a genuine and flawless service to all of our guests. I am thrilled to know that you had a great time with us and that we created a memorable experience for you. We truly look forward to serve you... More 

Providence
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 14, 2015

We are in our sixties and have been lucky to have visited many nice places. Capella Ixtapa is right at the top of our list. We were there in early February. The hotel is truly beautiful. All the rooms have fantastic ocean views. I've been told that the rooms on the upper floors, (we stayed in one) might get slightly... More 

Was this review helpful? Yes 5
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