We stayed at this hotel because we wanted to have the experience. We asked (thanks to other reviewers) for a NON-noisy room but got a big corner room (2 adults 2 kids and needed 2 double beds). The assured me that there would only be an outside event that would end at 8pm, but later there was music until 11pm.... More

the design is interesting but the waterfall floods the steps which are steep daily. the hotel hasnt trained staff and they simply don't understand hotel management stay away More

LOCATION: Several large blocks from the main square, across a big avenue from downtown area. Hotel is located inside a convention complex and next to a shopping mall and it's a little hard to find if you arrive driving. SERVICE: It's kind of snobby, as if staff members were superstars making you a big favor and you should be grateful... More

An attractive place, BUT. The floors in the main lobby are dangerous the granite tiles have edges that are so easy to trip on, for little kids they could easily trip and get hurt real bad. The elevator had confetti from what must have been a wedding the DAY before, and had not been cleaned by 2PM. The restaurant has... More

La Purificadora is beautifully designed and retains the old factory's structure with smart, modern restoration. The location was outside of the city center, but it never felt inconvenient. In other hotels in Mexico, my inadequate Spanish-speaking skills were less of an impediment than at La Purificadora. Although staff at La Purificadora spoke English, I found them to be less helpful... More

We really enjoyed staying here. It's quite a unique property. The staff was friendly and the hotel was wonderful! Our room was great and it's within walking distance to many restaurants and sites. We'd definitely recommend this hotel! More

I loved this hotel. The design, the architecture, the decor was all just breathtaking. The rooms are airy, the bed is beyond comfortable and the service adequate. Having said this, yes, the other reviewers are right. The noise of the convention centre next door is a hindrance... I visited in December, so a lot of office parties take place as... More

The hotel is quite interesting, but the experience was NOT great from beginning to end. We made our reservation through "Mr. & Mrs. Smith", but the hotel was unable to locate the reservation upon our arrival. It turns out the young lady at the front desk didn't know how to download incoming reservations from other agencies. We were given an... More

Hotel was beautiful, great location with great architecture, Clean. Unfortunately the roof bar was closed for renovations. During my checkout i gave a list of what was taken from minibar, which they sent someone up to room pror to letting me check out. Apparently there was a laundry bag that was to be in room, of which i did not... More