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NH Puebla

#10 of 89 Hotels in Puebla
Certificate of Excellence
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Calle 5 Sur 105 Centro Historico | Downtown, Puebla 72000, Mexico
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510 Reviews from our TripAdvisor Community

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Traveler rating
    207
    221
    53
    20
    9
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166
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128
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (510)
  • Mar-May only
    (130)
  • Jun-Aug only
    (145)
  • Sep-Nov only
    (97)
  • Dec-Feb only
    (138)
All months
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Everything is very good on this hotel, services, breakfast ... Maybe just food in menu is not that great but it is decent. Only issue I found is slow wifi, very slow. Except for that, no problem and would recommend to stay here if you want a known chain hotel in historic city center.

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Javier E, Director General at NH Puebla, responded to this review

Dear Guest, Thank you very much for taking the time and let us know your kind comments. We would like to let you know that we will very soon increase our Wi Fi speed for you to enjoy working faster with your internet equipment, so next time you visit NH Puebla HOtel you will see the difference. About your comment... More 

Cozumel
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel is very comfortable with a great breakfast buffet in an excellent location. Great value for the price. The first time we stayed in Puebla, we chose a beautiful, traditional hotel with more atmosphere--a whole lot of charm, but not so comfortable. This time we chose comfort and value and we were happy with the hotel and the service... More 

Was this review helpful? Yes 1
Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimada Huésped, Muchas gracias por elegir hospedarse en NH Puebla y muchas gracias por tomarse el tiempo y hacernos saber... More 

Coral Gables
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 21, 2015

Excellent hotel, very close walking to downtown heart, nice people, quick valet parking, good rate by hotels.com, also I borrow a couple of wine glasses from restaurant. Good service, very nice people A modern hotel, clean, new installation

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Javier E, Director General at NH Puebla, responded to this review

Dear Guest, Thank you very much for taking the time and let us know your kind comments. We are happy to hear that NH Hotel Puebla was up and beyond your expectations, thank you very much¡¡ We all look forward to host you again here or in any NH Hotel Worldwide. Best regards¡¡ Javier Esquivel Director More 

New Haven, Connecticut
1 review
5 of 5 stars Reviewed June 17, 2015

Great location is really centric so I didn't have to use a cab. The room was really clean and quiet, also the decoration is really good. So far no problem with the hotel. It was perfect, I totally recommend it.

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Javier E, Director General at NH Puebla, responded to this review

Dear Guest, Thank you very much for taking the time to let us know your kind comments regarding your visit to NH Puebla. We are very happy to hear that our hotel was up to your expectations and you enjoyed visiting Puebla's historical district where we are located. Thanks and we look forward to host you again soon, Best Regards... More 

Bradford
1 review
4 of 5 stars Reviewed May 7, 2015

If you plan on walking around Puebla and need a hotel that is centrally located, the NH Hotel is a good place to stay. Like most chain hotels, it does not reflect its city; but, it does provide a nice size room that is clean and well-equipped. We found that we could shop and then return to the hotel and... More 

Review collected in partnership with NH Hotels

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Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huésped, Nos da mucho gusto saber que nuestro hotel NH Puebla, fue de su total agrado y que nuestra... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed April 26, 2015

Great location, euro-chic, quiet room, and very accommodating. Most important was the professional staff that helped to make our week-long stay in Puebla memorable. Plus, we enjoyed occasionally going to the rooftop to gaze at the Volcano.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Javier E, Director General at NH Puebla, responded to this review

Dear Guest ¡¡ Thank you very much for taking the time and let us know your kind comments. We are happy to hear that your stay was a pleasant one and you enjoyed our pool and the Popocatepetl Volcano view. We hope to serve you again soon, ¡¡ Best Regards Javier ESquivel Director More 

Ottawa, Canada
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 19, 2015

This is a nice hotel and it is perfectly located a couple of blocks from zocalo and churches. It has two wings. The older wings are not as nice as the newer ones but are a bit bigger. We stayed in the older wing and switched to the new wing given that the room smelled of restaurant food. We had... More 

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Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huésped, Muchas gracias por tomarse el tiempo y externarnos sus comentarios. Nos da mucho gusto saber que nuestro hotel... More 

Mexico City, Mexico
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 4, 2015 via mobile

The hotel is ok... Nice rooms, wonderful decoration, great breakfast, and the best of all: the location! Its just a few blocks away from the city centre. The bad side: the hotel staff. We arrived at 3pm and noticed that we didn't had towels, we asked for them three times and we received them till 10pm, 7 hours later! Ordered... More 

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Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huésped, Antes que nada muchas gracias por externarnos su amables comentarios a través de este importante medio. Es para... More 

Vermont
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 20, 2015

Our hotel room was clean and spacious, we stayed on the first floor. Staff is willing and eager to accommodate English speaking visitors. Taxis are called for you and arrive within 5 minutes. The breakfast buffet had something for everyone, staff very cheerful and friendly. We ordered room service one evening and it was good and timely! The church was... More 

Was this review helpful? Yes
Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimada Huésped, Muchas gracias por tomarse el tiempo y hacernos saber su amable opinión. Nos da mucho gusto conocer que... More 

Dallas, Texas
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed March 18, 2015

It is an excellent hotel. The pool is great, although I could not use it. The rooms are big and very comfortable. It is close to Zocalo and the cathedral. I did not have breakfast at the hotel. It was 168 pesos. It is the best hotel in downtown Puebla.

Was this review helpful? Yes
Javier E, Director General at NH Puebla, responded to this review

Dear Guest, Thank you very much for taking the time and let us know your kind comments, we are very happy to hear that our Hotel NH Puebla met your expectations, I will make sure that everybody here know your opinion as all our personnel are eager to know if they did it ok. Thank again and please let us... More 

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