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3.5 of 5 Hotel   |   Calle 5 Sur 105 Centro Historico | Downtown, Puebla 72000, Mexico
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NH Puebla
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Ranked #9 of 83 Hotels in Puebla
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Michael D Madison, Wisconsin, United States
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371 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Madison, Wisconsin, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This is just about perfect for exploring Puebla on foot. Otherwise it's a decent, international hotel with a small pool and so-so internet. The breakfast is a quite decent buffet spread. Valet parking was reasonably priced, but walking is the best way to explore the downtown of Puebla. I was here for a meeting and spent four nights at the... More 

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Javier E, Director General at NH Puebla, responded to this review

Dear Guest, First of all, thank you very much for taking the time and let us know your kind comments, we are very glad to hear that our hotel was up to your expectations and our location was perfect for your needs. Please consider our hotel your home away from home in Puebla, we will very happy to host you... More 

St. Paul MN
Top Contributor
55 reviews 55 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is what you would expect from a internation chain hotel. Room was clean, bed was good, had ample space for clothes and computer, front desk staff were professional and very helpful, WIFI worked well and the tv had american channels. The hotel had a small pool with only a few chairs around it, but it was ok because... More 

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Javier E, Director General at NH Puebla, responded to this review

Dear Guest, We are very happy to hear that your stay with us was up to your expectations, we will forward your comments to our staff as they are eager to hear the results of their efforts and as I can see, they did it ok¡¡ We hope that on your next visit to our city, you choose again NH... More 

Dublin
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Typical NH hotel. Nice staff on check in. Think her name was Ana. Given a lovely quiet room on a high floor. Very quiet except for the loud Yanks along the corridor in the morning. Buffet breakfast with an omelette station. Good choice of food. Good location. Bar on the rooftop was closed and the ground floor bar closed early.... More 

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Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huésped, Antes que nada muchísimas gracias por tomarse el tiempo y hacernos saber sus amables comentarios respecto a nuestro... More 

London, England
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights on a recent trip to Mexico and was generally very pleased with the hotel. It had all you needed for a good nights sleep, cheap valet parking for the car, good free wifi, a great breakfast and a perfect location. You can explore the whole city by foot from here easily. Service was good throughout... More 

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Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado HUesped, Muchas gracias por tomarse el tiempo y hacernos saber sus comentarios, nos da mucho gusto saber que nuestro... More 

Mexico City, Mexico
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 25, 2014

This hotel is in an amazing location - super close to the Zocalo and a lot of great restaurants. The staff was friendly but the rooms were definitely subpar. Our room was covered in dust and we just found it to seem very cheap - cheap sheets, cheap towels, etc. I expected better for the price. Would not recommend.

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Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimada Huesped, Antes que nada muchas gracias por tomarse el tiempo y hacernos saber su opinion sobre su reciente visita... More 

australia
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 4, 2014

Clean and comfortable. Modern hotel, large room, king bed, locked fridge, safe in room, one free bottle of complimentary water, pay for coffee maker in room, free wifi, TV, large bathroom, bathtub, lumpy pillows. Good buffet breakfast in modern dining room. Two blocks from central square and historic centre. Good comfortable option for accommodation.

Was this review helpful? Yes
Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huesped, Muchas gracias por tomarse el tiempo y hacernos saber su opinión respecto a nuestro hotel NH Puebla. Nos... More 

Brooklyn, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 14, 2014

This hotel was very clean, the staff speaks reasonable English, and the breakfast spread it quite large. However, I didn't find breakfast to be well run in terms of logistics- the coffee was too complicated/too busy, there weren't always tongs, etc. Not the end of the world by any stretch of the imagination, but I love my coffee! I also... More 

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Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huesped, Muchas gracias por tomarse el tiempo y hacernos saber su opinion sobre nuestro hotel, nos complace mucho saber... More 

Dallas TX
Top Contributor
123 reviews 123 reviews
26 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed November 5, 2014

Located right in the middle of the old historic center of Puebla. You are within walking distance of all the historic sites found in the old section of the city as well as a myriad of restaurants. Rooms are clean and the bed is very comfortable. You will be spending most of your time viewing all the sights in the... More 

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Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huésped, Muchas gracias por tomarse el tiempo y hacernos saber sus comentarios mismos que son muy importantes para nosotros.... More 

New York City, New York
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 2, 2014

Only two blocks from downtown. Nice hotel, clean and well maintained. Helpful and friendly staff at the desk. Hotel is perfect for families and for couples. The amenities were good as well (coffee, tea).

Was this review helpful? Yes
Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huesped, Antes que nada muchisimas gracias por tomarse el tiempo y hacernos saber sus amables comentarios, nos complace saber... More 

Cambridge, United Kingdom
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 8, 2014

Our family stayed in 3 rooms for over a week and found the NH perfectly satisfactory while lacking in atmosphere. Wonderful breakfast spread with many different choices. Staff were extremely friendly and obliging. Most of the clientele were Mexican families on holiday or business people. The location is fine, only some 5 minutes walk from the main square in the... More 

Was this review helpful? Yes 1
Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado HUesped, Muchas gracias por tomarse el tiempo y hacernos saber sus amables comentarios, nos da gusto que sus estancia... More 

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Additional Information about NH Puebla

Address: Calle 5 Sur 105 Centro Historico | Downtown, Puebla 72000, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — NH Puebla 3.5*
Number of rooms: 180
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Also Known As:
Nh Puebla Hotel Puebla
Nh Hotel Puebla
Hotel Style:
#2 Business Hotel in Puebla
#5 Family Hotel in Puebla
#5 Romantic Hotel in Puebla

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