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NH Puebla

#9 of 87 Hotels in Puebla
Certificate of Excellence
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Calle 5 Sur 105 Centro Historico | Downtown, Puebla 72000, Mexico
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449 reviews from our community

Traveler rating
    176
    201
    48
    16
    8
See reviews for
147
106
21
107
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great location, euro-chic, quiet room, and very accommodating. Most important was the professional staff that helped to make our week-long stay in Puebla memorable. Plus, we enjoyed occasionally going to the rooftop to gaze at the Volcano.

Review collected in partnership with NH Hotels

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Ottawa, Canada
Contributor
20 reviews 20 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice hotel and it is perfectly located a couple of blocks from zocalo and churches. It has two wings. The older wings are not as nice as the newer ones but are a bit bigger. We stayed in the older wing and switched to the new wing given that the room smelled of restaurant food. We had... More 

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Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huésped, Muchas gracias por tomarse el tiempo y externarnos sus comentarios. Nos da mucho gusto saber que nuestro hotel... More 

Mexico City, Mexico
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is ok... Nice rooms, wonderful decoration, great breakfast, and the best of all: the location! Its just a few blocks away from the city centre. The bad side: the hotel staff. We arrived at 3pm and noticed that we didn't had towels, we asked for them three times and we received them till 10pm, 7 hours later! Ordered... More 

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Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huésped, Antes que nada muchas gracias por externarnos su amables comentarios a través de este importante medio. Es para... More 

Vermont
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 20, 2015

Our hotel room was clean and spacious, we stayed on the first floor. Staff is willing and eager to accommodate English speaking visitors. Taxis are called for you and arrive within 5 minutes. The breakfast buffet had something for everyone, staff very cheerful and friendly. We ordered room service one evening and it was good and timely! The church was... More 

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Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimada Huésped, Muchas gracias por tomarse el tiempo y hacernos saber su amable opinión. Nos da mucho gusto conocer que... More 

Dallas, Texas
Contributor
20 reviews 20 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 18, 2015

It is an excellent hotel. The pool is great, although I could not use it. The rooms are big and very comfortable. It is close to Zocalo and the cathedral. I did not have breakfast at the hotel. It was 168 pesos. It is the best hotel in downtown Puebla.

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Javier E, Director General at NH Puebla, responded to this review

Dear Guest, Thank you very much for taking the time and let us know your kind comments, we are very happy to hear that our Hotel NH Puebla met your expectations, I will make sure that everybody here know your opinion as all our personnel are eager to know if they did it ok. Thank again and please let us... More 

Contributor
14 reviews 14 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed March 6, 2015

Can you imagine 200k as internet speed ? Well, this review took 9 minutes. Hotel clerks were polite and tried to explain that there are "hundreds" of guests connected and that's why it's is slow. I had to go to a public plaza, in front of Zocallo, where there's is FREE and FAST wifi to finish my work.Lousy experience. To... More 

Was this review helpful? Yes 1
Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huésped, Muchas gracias por tomarse el tiempo y hacernos saber su amable opinión, lamentamos mucho que el servicio de... More 

Vancouver, Canada
Top Contributor
134 reviews 134 reviews
29 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed February 24, 2015

The NH Puebla is basically a good quality business hotel oriented primarily towards visitors who are Mexican nationals. As such, there is nothing whatever of character about it. This being said, it offers very good value. Rooms are well appointed and well maintained. Breakfast offerings are varied and substantial. Staff are helpful, too. For those touring Pueba, this hotel is... More 

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Javier E, Director General at NH Puebla, responded to this review

Dear Guest, First of all, thank you very much for taking the time to post your comments, we are very glad to hear that our hotel was up to your expectation and you found it, comfortable and clean. Also your recomendation because our location is appreciated, Thanks again and we look forward to host you again soon. Best regards. Javier... More 

Grand Rapids, Michigan
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2015

We stayed at this hotel for 10 days and had an excellent experience. The location of this hotel was perfect for us: just a couple of blocks from the zocalo, thus an easy walk but without the noise you'd have with a hotel right on the zocalo. It was also a convenient location for many of the locations we wanted... More 

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Javier E, Director General at NH Puebla, responded to this review

Dear Guest, First of all, thank you very much for taking the time to let us know your opinion about our hotel. We are very happy to hear that our premises and our services were of your total satisfaction. Your long description of the room as well as the comments of diferent services you requested as our breakfast are really... More 

Okemos, Michigan
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2015

Spent 10 days here in February 2015. Good English speakers on desk staff who were consistently helpful and very efficient. Nice pool on roof. Breakfasts very pleasant (not included but reasonable price a la carte). Street noise not a problem; city quiets down at night. Had a wonderful room (201). Kathy O

Was this review helpful? Yes 1
Javier E, Director General at NH Puebla, responded to this review

Dear Guest, It was our pleasure having you here for 10 days and of course we all were very glad to host you and your friends. Thank you very much for your kind comments, I will make sure that every associate in the hotel know it and I´m sure they will be happy to hear of it. We hope to... More 

Beirut, Lebanon
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 6, 2015

If you're looking for a central location and you do not really care if your hotel room looks like it could be in any country in the world, than this is a good hotel for you. Rooms are very clean and comfortable and it's really close to the nice things in Puebla. But you will not get that Mexican colonial... More 

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Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huesped, Muchas gracias por sus amables comentarios sobre su reciente estancia en nuestro hotel, estos seran definitivamente transmitidos a... More 

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