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NH Puebla

#9 of 87 Hotels in Puebla
Certificate of Excellence
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Calle 5 Sur 105 Centro Historico | Downtown, Puebla 72000, Mexico
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Best prices for: 1 room 1 guest
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NH Puebla
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418 reviews from our community

Traveler rating
    159
    191
    46
    14
    8
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131
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99
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Vermont
2 reviews
4 of 5 stars Reviewed 1 week ago

Our hotel room was clean and spacious, we stayed on the first floor. Staff is willing and eager to accommodate English speaking visitors. Taxis are called for you and arrive within 5 minutes. The breakfast buffet had something for everyone, staff very cheerful and friendly. We ordered room service one evening and it was good and timely! The church was... More 

Was this review helpful? Yes
Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimada Huésped, Muchas gracias por tomarse el tiempo y hacernos saber su amable opinión. Nos da mucho gusto conocer que... More 

Dallas, Texas
Contributor
20 reviews 20 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

It is an excellent hotel. The pool is great, although I could not use it. The rooms are big and very comfortable. It is close to Zocalo and the cathedral. I did not have breakfast at the hotel. It was 168 pesos. It is the best hotel in downtown Puebla.

Was this review helpful? Yes
Javier E, Director General at NH Puebla, responded to this review

Dear Guest, Thank you very much for taking the time and let us know your kind comments, we are very happy to hear that our Hotel NH Puebla met your expectations, I will make sure that everybody here know your opinion as all our personnel are eager to know if they did it ok. Thank again and please let us... More 

Contributor
14 reviews 14 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Can you imagine 200k as internet speed ? Well, this review took 9 minutes. Hotel clerks were polite and tried to explain that there are "hundreds" of guests connected and that's why it's is slow. I had to go to a public plaza, in front of Zocallo, where there's is FREE and FAST wifi to finish my work.Lousy experience. To... More 

Was this review helpful? Yes 1
Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huésped, Muchas gracias por tomarse el tiempo y hacernos saber su amable opinión, lamentamos mucho que el servicio de... More 

Vancouver, Canada
Top Contributor
134 reviews 134 reviews
29 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The NH Puebla is basically a good quality business hotel oriented primarily towards visitors who are Mexican nationals. As such, there is nothing whatever of character about it. This being said, it offers very good value. Rooms are well appointed and well maintained. Breakfast offerings are varied and substantial. Staff are helpful, too. For those touring Pueba, this hotel is... More 

Was this review helpful? Yes
Javier E, Director General at NH Puebla, responded to this review

Dear Guest, First of all, thank you very much for taking the time to post your comments, we are very glad to hear that our hotel was up to your expectation and you found it, comfortable and clean. Also your recomendation because our location is appreciated, Thanks again and we look forward to host you again soon. Best regards. Javier... More 

Grand Rapids, Michigan
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2015

We stayed at this hotel for 10 days and had an excellent experience. The location of this hotel was perfect for us: just a couple of blocks from the zocalo, thus an easy walk but without the noise you'd have with a hotel right on the zocalo. It was also a convenient location for many of the locations we wanted... More 

Was this review helpful? Yes
Javier E, Director General at NH Puebla, responded to this review

Dear Guest, First of all, thank you very much for taking the time to let us know your opinion about our hotel. We are very happy to hear that our premises and our services were of your total satisfaction. Your long description of the room as well as the comments of diferent services you requested as our breakfast are really... More 

Okemos, Michigan
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2015

Spent 10 days here in February 2015. Good English speakers on desk staff who were consistently helpful and very efficient. Nice pool on roof. Breakfasts very pleasant (not included but reasonable price a la carte). Street noise not a problem; city quiets down at night. Had a wonderful room (201). Kathy O

Was this review helpful? Yes 1
Javier E, Director General at NH Puebla, responded to this review

Dear Guest, It was our pleasure having you here for 10 days and of course we all were very glad to host you and your friends. Thank you very much for your kind comments, I will make sure that every associate in the hotel know it and I´m sure they will be happy to hear of it. We hope to... More 

Beirut, Lebanon
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 6, 2015

If you're looking for a central location and you do not really care if your hotel room looks like it could be in any country in the world, than this is a good hotel for you. Rooms are very clean and comfortable and it's really close to the nice things in Puebla. But you will not get that Mexican colonial... More 

Was this review helpful? Yes
Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huesped, Muchas gracias por sus amables comentarios sobre su reciente estancia en nuestro hotel, estos seran definitivamente transmitidos a... More 

1 review
4 of 5 stars Reviewed February 2, 2015

The hotel is excelent, very well localed but The service Could be much better! We asked several times for simples things! The food is good but Could also much Better! It is. Good option for a short break, familiar enviroment . However, we were expecting better quality of service!

Was this review helpful? Yes
Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huesped, Antes que nada , muchas gracias por tomarse el tiempo y hacernos saber sus amables comentarios. Agradecemnos sinceramente... More 

Sydney, Australia
Top Contributor
123 reviews 123 reviews
84 hotel reviews
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed January 29, 2015

A contemporary business hotel in the heart of Puebla’s historic centre. The good: excellent location just two blocks from the Zacolo & cathedral and most of the other must-sees in town are within easy striking distance. Standard rooms are bright, clean, simply furnished and ticked most of the amenities boxes although there was no refrigerator in ours (the bar cabinet... More 

Was this review helpful? Yes
Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huésped, Agradecemos mucho que nos haya externado su amable opinión sobre nuestro hotel. Ante la notoria experiencia que usted... More 

Madison, Wisconsin, United States
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 21, 2015

This is just about perfect for exploring Puebla on foot. Otherwise it's a decent, international hotel with a small pool and so-so internet. The breakfast is a quite decent buffet spread. Valet parking was reasonably priced, but walking is the best way to explore the downtown of Puebla. I was here for a meeting and spent four nights at the... More 

Was this review helpful? Yes
Javier E, Director General at NH Puebla, responded to this review

Dear Guest, First of all, thank you very much for taking the time and let us know your kind comments, we are very glad to hear that our hotel was up to your expectations and our location was perfect for your needs. Please consider our hotel your home away from home in Puebla, we will very happy to host you... More 

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