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NH Puebla

#11 of 91 Hotels in Puebla
Certificate of Excellence
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Calle 5 Sur 105 Centro Historico | Downtown, Puebla 72000, Mexico
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NH Puebla
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653 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
103 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Excellent choice! - great location (short walk to the Zocalo - good size room with large beds - everything was tops in the hotel room (cleanliness; TV; WiFi) - easy to park (garage next door to hotel) - super efficient service - good price HIGHLY recommend

Helpful?
Thank MG821
Antonio Sanchez M, Director General at NH Puebla, responded to this review

Dear Guest: First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at NH Puebla. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values,... More 

london
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The photographs of this hotel are identical to reality .Reception staff very helpful and polite .can speak English (makes a change! )the room I stayed in with a friend was very comfortable and spacious. The tap in the bathroom basin was not very effective as didn't give much power .just a simple sprinkle .Once more , no hot water out... More 

Helpful?
1 Thank ianlabeija
Antonio Sanchez M, Director General at NH Puebla, responded to this review

Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at NH Puebla. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values,... More 

Massachusetts
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed December 18, 2015

Over the past 10 years I have been in Puebla at least 10 times. I have tried different hotels in the Centro Historico. My favorite is the NH, only 4 blocks from zocalo which for me is better than staying closer to zocalo because of noise and traffic. The staff at NH is professional and warm at the same time.... More 

Helpful?
Thank Boston2009_9
Washington DC
Level Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed December 11, 2015

This hotel is a good choice in Puebla. The hotel itself is nice and modern, the bed was comfortable, and the bathroom in working order nice big TV. The location can't be beat, easy walk to Zocolo. The staff was very nice and helpful, also, with things like taxi, etc. The only negative is they do nitpick some charges a... More 

Helpful?
Thank ChristinaW
Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huesped, Muchas gracias por elegir NH Puebla durante su estancia en esta ciudad. Agradezco mucho sus comentarios respecto a... More 

San Diego, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 18, 2015 via mobile

Great place and really good service. Had a minor incident but was solve very quickly. Walter Zerga was very helpful and always ready for any challenge. Will recommend to my friends and family. Room are very spacious and they have a nice pool on top. Very close to the main cathedral.

Helpful?
Thank christian072627
Javier E, Director General at NH Puebla, responded to this review

Dear Guest, Thank you very much for taking the time to let us know your kind comments. We are very glad to hear that you really liked our NH Hotel Puebla, specially the service of one of our waiters, we will be very happy to let him know your opinion. Thanks again and we look forward to be your host... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 11, 2015

This is a very nice hotel. We bought the buffet breakfast that included an omelette bar. The place was new and clean and just 5 minutes walk to the Plaza. The beds were good and it was quiet. All in all, I would definitely go back to this hotel

Helpful?
Thank mdklein41
Javier E, Director General at NH Puebla, responded to this review

Dear Guest ¡¡ Thank you very much for choosing NH Hotel while you stay in Puebla ¡¡ We are very happy to hear that you liked our hotel and our services, those are good news, Thank again and we look forward to have the pleasure to host you again in the near future. Best Regards Javier Esquivel Director More 

Krems, Niederosterreich, Austria
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 7, 2015 via mobile

Hotel and rooms appear comparably new and modern, things are clean, parking is in-house, so no worries, service is good but the breakfast is one of a kind! Located two blocks from the cathedral and plaza!

Helpful?
Thank joeHa1
Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huesped, Muchísimas gracias por preferir NH para su hospedaje en Puebla. Nos da mucho gusto saber que el hotel... More 

Wendelstein, Germany
1 review
4 of 5 stars Reviewed October 24, 2015

room: nice and clean, very good bed breakfast: rood variety, offered food changes every day restaurant: most dishes good staff: very polite, helpful and dedicated; especially to be mentioned: Victoria, Karla, Isamar, Jerry and Walther parking: good valet parking in parking deck surroundings: Zocalo park, many shops and restaurants, good freetime possibilities and also safe

Helpful?
Thank Wolfgang W
Javier E, Director General at NH Puebla, responded to this review

Dear Guest, Thank you very much for taking the time to let us know your kind comments about your recent stay at NH Puebla We are very glad to hear that our hotel covered your expectations but most important that our personel made you feel at home. We will congratulate every person you mentioned as they are eager to know... More 

Dallas, Texas
Level Contributor
110 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed October 4, 2015

This hotel is great. Perfectly located two blocks from the zocalo and in heart of colonial center of puebla. Staff is friendly, speak English, but there is often a line to speak to them. Rooms are big, clean, and modern. Bathrooms are a little odd, shower doors just feel weird, bathroom is more for aesthetics than function.

Helpful?
Thank Allen W
Javier E, Director General at NH Puebla, responded to this review

Dear Guest, Thank you very much for taking the time and sending us your comments of your recent stay at NH Puebla We are very glad to hear that the hotel was up to your expectations and the location of it was perfect for your trip purposes. We have taken in consideration your comments about the doors of the bathroom,... More 

Minnesota
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed September 30, 2015

I stayed here five nights on two different occasions in September 2015. While it's more expensive than the average small locally-owned hotel, it is worth the extra money I think. The rooms are large, modern, individually climate controlled and quiet. I looked at several mid-range hotels in the historic centro and found all of them to be dark, damp and... More 

Helpful?
1 Thank christopherpee
Javier E, Director General at NH Puebla, responded to this review
Google Translation

Estimado Huésped, Muchas gracias por enviarnos su opinión respecto a su reciente estancia en este su hotel NH Puebla. Nos... More 

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