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City Express Puebla

Calle 10 Norte No.1406 Col. El Alto opposite of Paseo De San Francisco | Centro Histórico, Puebla 72000, Mexico
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City Express Puebla
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72 Reviews from our TripAdvisor Community

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    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (72)
  • Mar-May only
    (22)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (19)
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Nashville, Tennessee
Level Contributor
237 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed January 27, 2015

We recently stayed here with a large work group. Upon entering the hotel is nice, clean, welcoming. Only a few of the front desk staff actually speak some English but all were very friendly. The rooms are clean and comfortable but somewhat basic. Like what we would expect from a motel in the US. The shower was awful- limited water... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Puebla, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Huayacocotla
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 19, 2014

If you like american Motel style, this may be your choice. Clean an comfortable hotel. Fast check inn and out. Friendly staff and breakfast and parking lot included. That´s it. The hotel is in a good location to visit the town. The center (Zocalo) is a 10 minutes walk and restaurant and tourist attractions are plentiful all at walking distance.... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Puebla, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the instalation and the breakfast as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and serve you as you... More 

Perth Western Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 3, 2014

As others have posted this is a no frills hotel. Seems to be mainly used by business people. It's in a good location, though if you have a room facing the Cinco de Mayo it sounds at times as though the battle is still raging. I found the breakfast supplied more than adequate with cereal, omelet, beans,ham, fruit, yoghurt, toast,... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Puebla, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its pleased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable We commit ourselves to continue to improve our services to meet 100% with your needs. Thank you very much and hope to see... More 

Wil, Switzerland
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 12, 2014

The room is quite, clean and absoutely sufficient if you don't like to stay in the room all day. Location is quite good and the city centre in walking distance. The most critical point I have to mention is the breakfast: Mexico is famous for excellent eggs & fresh orange juses and excellent services in gastronomia, but here it's very... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Puebla, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Nuremberg, Germany
Level Contributor
337 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 stars Reviewed May 6, 2014

The place has a good location, people was nice, rooms clean, cable, OXXO near from the place, park in front, breakfast was good.. wait, breakfast menu also made a suggestion on how to mix the ingredients and calories on each thing to make it light if you want.. well, its above average then. Well, its a chain hotel, so its... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Puebla, responded to this review

Dear Cesar, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable. Looking foward for your next visit soon More 

San Juan Cosala, Mexico
Level Contributor
198 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed February 21, 2014

We stayed here with a group tour. The room was basic, but clean and comfortable and everything functioned properly. The location is quiet and there are dining options nearby. It's walkable to the city center. My only small complaint was the Spartan breakfast. Warm your own pancakes, no fresh fruit, instant coffee. The worst breakfast on a two week tour.

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Puebla, responded to this review

Dear Guest, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Austin
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 15, 2013

We had an accident, and needed a hotel quickly. This hotel was very helpful. Staff helped us with our luggage and on-going arrangements. Super customer service. Management is very responsive. Hotel is clean and accessible.

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Puebla, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express Puebla comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

Merida, Mexico
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 3, 2013

The hotel itself is beautiful, the grounds are nice and quiet. The single rooms are small, the bathroom works well except for one day. The computer room is fine but the wifi connection usually has problems. All this is overshadowed by poor service attitude in general, but especially for receptionists: Delia, Mariana and one more I can not remember his... More 

Was this review helpful? Yes
ControlCalidad, Guest Relations Manager at City Express Puebla, responded to this review

Good afternoon Joselo, Thanks for contacting us, we want to apologize for what happened to the service, we talk to the people involved, be sure that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us your experience. Which are taken into account to grow and leverage our areas of opportunity.... More 

Travelers are raving about these Puebla hotels

Vancouver, Canada
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed March 6, 2013

This is a basic chain style hotel. It is functional and seems to be well used by business travelers. We were not very impressed with breakfast which was included. Staff were fairly friendly. The location is very good. It is close to Centro and zocolo. We also enjoyed the artist area nearby, La Parisan. The rates were reasonable and the... More 

Was this review helpful? Yes
ControlCalidad, Director de Relaciones con Clientes at City Express Puebla, responded to this review

Dear Guest: We just want to send a short note to say that we are aware of the drawback of our hotel. We commit ourselves to continue to improve our services to meet 100% with your needs. Thank you very much and hope to see you there at other times We remain at your entire disposal, we parted. More 

Guadalajara, Mexico
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 6, 2013

Ideal place for business trips on a tight budget Hotel is clean, rooms are small but practical. It has a small gym, free internet, buffet breakfast with fruit, natural juices, and ham. Staff friendly and helpful There are City Express Hotels by Finsa and Angelopolis if you are going to those areas, It has a cafe out the door and... More 

Was this review helpful? Yes
ControlCalidad, Guest Relations Manager at City Express Puebla, responded to this review

It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today we are... More 

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