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All 81 Puebla hotels

City Express Puebla

2.0 of 5 Hotel   |   Calle 10 Norte No.1406 Col. El Alto opposite of Paseo De San Francisco | Centro Histórico, Puebla 72000, Mexico
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City Express Puebla
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72%
Ranked #27 of 81 hotels in Puebla
A recent review
4 of 5 stars Reviewed February 21, 2014
Dean H San Juan Cosala, Mexico
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45 people have reviewed this hotel

Traveler rating
    13
    19
    7
    3
    3
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13
11
3
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
San Juan Cosala, Mexico
Top Contributor
94 reviews 94 reviews
54 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed February 21, 2014

We stayed here with a group tour. The room was basic, but clean and comfortable and everything functioned properly. The location is quiet and there are dining options nearby. It's walkable to the city center. My only small complaint was the Spartan breakfast. Warm your own pancakes, no fresh fruit, instant coffee. The worst breakfast on a two week tour.

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Marlen C, Guest Relations Manager at City Express Puebla, responded to this review

Dear Guest, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More

Austin
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 15, 2013

We had an accident, and needed a hotel quickly. This hotel was very helpful. Staff helped us with our luggage and on-going arrangements. Super customer service. Management is very responsive. Hotel is clean and accessible.

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Marlen C, Guest Relations Manager at City Express Puebla, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express Puebla comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More

Merida, Mexico
Contributor
12 reviews 12 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 3, 2013

The hotel itself is beautiful, the grounds are nice and quiet. The single rooms are small, the bathroom works well except for one day. The computer room is fine but the wifi connection usually has problems. All this is overshadowed by poor service attitude in general, but especially for receptionists: Delia, Mariana and one more I can not remember his... More

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ControlCalidad, Guest Relations Manager at City Express Puebla, responded to this review

Good afternoon Joselo, Thanks for contacting us, we want to apologize for what happened to the service, we talk to the people involved, be sure that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us your experience. Which are taken into account to grow and leverage our areas of opportunity.... More

Vancouver, Canada
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 6, 2013

This is a basic chain style hotel. It is functional and seems to be well used by business travelers. We were not very impressed with breakfast which was included. Staff were fairly friendly. The location is very good. It is close to Centro and zocolo. We also enjoyed the artist area nearby, La Parisan. The rates were reasonable and the... More

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ControlCalidad, Director de Relaciones con Clientes at City Express Puebla, responded to this review

Dear Guest: We just want to send a short note to say that we are aware of the drawback of our hotel. We commit ourselves to continue to improve our services to meet 100% with your needs. Thank you very much and hope to see you there at other times We remain at your entire disposal, we parted. More

Guadalajara, Mexico
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2013

Ideal place for business trips on a tight budget Hotel is clean, rooms are small but practical. It has a small gym, free internet, buffet breakfast with fruit, natural juices, and ham. Staff friendly and helpful There are City Express Hotels by Finsa and Angelopolis if you are going to those areas, It has a cafe out the door and... More

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ControlCalidad, Guest Relations Manager at City Express Puebla, responded to this review

It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today we are... More

tacoma
1 review
4 of 5 stars Reviewed January 30, 2012

If you are planning to visit beautiful Puebla as a tourist and have read many reviews of noisy, smelly hotels, or rude staff, located in the heart of Districo Historico, then City Express is a sure bet to please. It is located just on the fringe of the district, but easy walking distance to the Zocalo, the historic forts to... More

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CalidadyServicio, Guest Relations Manager at City Express Puebla, responded to this review

Dear Mark B, Thank you very much for your comments. We are pleased to hear that you had a nice time at Puebla and that the service you received at City Express was up to your standards. Looking forward to host you on your next visit to Mexico! More

toronto
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 15, 2010

City Express is a chain that caters primarily to Mexican business travelers. What it lacks in charm it makes up for in efficiency. When we entered our room we thought we were in Sweden or Germany. Neutral colours and everything worked. Very quiet. You can even drink the tap water. The combined AC heater works well and you do need... More

Was this review helpful? Yes 1
Raleigh, NC
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 2, 2009

City Express runs a smooth operation. Courteous staff, free parking, free wireless Internet, free breakfast - all at a very reasonable rate. I really liked the location which is a five minute walk to all sorts of attractions including shopping and a movie theater. My room had a view of Popocatpetl. What more could I ask?

Was this review helpful? Yes 2
Tijuana
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 2, 2008

I prefer to stay in a clean, nice located, with all of the basic ( tv, condition air, shampoo, complimentary water bottles, etc) and save with price and then going nearby for dinner, shops, etc This way the City Express Puebla is the best option, very close to downtown, with a big parking, and light breakfast included ( coffee, fruit,... More

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California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 25, 2007

The City Express hotel was a very nice to stay at. The hotel was away from the busy streets and directly across the street from the San Francisco church. It was within walking distance to the new mall which had excellect dining selections and Sanborn's was close by. We were also able to walk to the zocollo which was a... More

Was this review helpful? Yes 3

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Additional Information about City Express Puebla

Also Known As:
City Express Hotel Puebla
Address: Calle 10 Norte No.1406 Col. El Alto opposite of Paseo De San Francisco | Centro Histórico, Puebla 72000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#13 Family Hotel in Puebla
Price Range (Based on Average Rates): $
Hotel Class:2 star — City Express Puebla 2*
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