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Holiday Inn Express Puebla

#15 of 91 Hotels in Puebla
Certificate of Excellence
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Blvd Hermanos Serdan 45 | Col Amor, Puebla 72140, Mexico
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Holiday Inn Express Puebla
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132 Reviews from our TripAdvisor Community

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Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 9, 2016 via mobile

Very satisfied with my stay here! Booked two rooms connected with two beds each room. Beds comfortable, clean rooms overall nice room. Free breakfast was great: more choices than a continental breakfast. You see the pool from my table and look nice. The parking lot was crossing the street with security gate and personal. My next time here will come... More 

Helpful?
Thank Vacationdreamergirl
Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

Dear Vacationdreamergirl, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. I invite you to join our loyalty program IHG Rewards Club where you will find great benefits when you stay at... More 

Taipei, Taiwan
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 1, 2015 via mobile

I was on the 7th floor volcano view. The king size bed was comfy and clean. Breakfast was ok amd the small indoor pool was perfect for kids. The parking lot was free and annexed to the intercontinental.

Helpful?
Thank antonyang
Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

Dear antonyang, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Regards!!! More 

Cabo San Lucas, Baja California Sur, Mexico
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 30, 2015

My wife and i stayed at this hotel on the 19 th of sept to the 22nd.loction was not close to the historic but made up for it by being close the shopping and restaurants,the historic section was only 70pesos taxi ride.first off the staff was good the room was more than adequate breakfast(free) was very good and gym very... More 

Helpful?
Thank Daniel B
Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

Hi Daniel B, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 20, 2015

First, I would like to say that the staff at the front desk, lobby and breakfast area are wonderful. The breakfast bar is good but could use a change of offerings from time to time. Also, in my stay, I was in need of a doctor and they phoned one who came to my hotel room. The doctor was professional... More 

Helpful?
Thank Jackie H
Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

Jackie H Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. More 

Canton, Michigan
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 17, 2015

Good location. Friendly and knowledgeable staff. Husband was working part of the time so I was just on my own. Walked around, even to the Central square which is a good hike...approximately 1.5 miles. Hotel is very clean. Breakfast is included and has a lot to choose from. We were there a week and items rotated. The pastries are very... More 

Helpful?
Thank DebLucky2014
Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

Hi DebLucky2014 Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 2, 2015 via mobile

Stayed at this property several times and every time they improve their facility. Nice rooms and pool area. Only downside could be breakfast. Very few natural options ended up me visiting the neighboring hotel for breakfast. I've visited other express hotels with better options. Price is fair and near main roads and city exits.

Helpful?
Thank Julian M
Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

Hi Julian M, Thank you for your candid review. We apologize that your recent stay did not meet expectations. The breakfast is provided in this way because it is part of a brand standard assure you that we improve to your satisfaction. We appreciate your comments and will share these with our team so that we can continue to improve... More 

Df
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 6, 2015

This is a great option to be in a very well located, very comforted, new and clean hotel. Even when I just spent one night, I really enjoyed it. I had a room with a beautiful view to the volcanoes. Rooms are not so big, but offer some details to be really comfortable, like a good selection of pillows.

Helpful?
Thank Angel H
HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

Hi Angel H Thank you very much for staying with us, are proud of the Service we provide and to receive your positive feedback. Come back soon, we will gladly give you home once again. Best regards! More 

McKinleyville, California, United States
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed March 14, 2015

Puebla, Puebla, Mexico has many hotels. Many are located in the historical zone, most have smaller rooms and lots of noise.We enjoyed the tranquility and spaciousness of a mini suite at the Holiday Inn Express on Blvd Hermanos Serdan. A 5 minute ($4.10) taxi ride to the Zocalo and all the Mexican history you can handle. The desayuno was libre... More 

Helpful?
1 Thank HarryNJohnon
HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

How about Harry It was a pleasure to have received at home. We thank you for staying with us but especially for sharing your experience, as coming from an advanced critic as you are, makes us proud to those who work here. Come back soon, will always be a pleasure to serve you. More 

Barrie
Level Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed March 12, 2015

Everything you would expect of an HIE, but not more. Very good value and location on a main road from the expressway into the center of town. I've stayed here on several occasions over the past ten years and have always found the service, cleanliness, and hospitality to be very consistent with each visit. With each stay I've found the... More 

Helpful?
1 Thank Beenthereanddidthat
HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

Hello Beenthereanddidthat We are pleased to have your vote of confidence and recurring visits to our hotel. Thank you very much for this, and for taking the time to share your observations and overall hosting experience with us. We also thank the valuation and recommendation given to us. Hope to see you around here either for business or for pleasure.... More 

mexico
Level Contributor
3 reviews
4 of 5 stars Reviewed February 25, 2015

Hello, We stayed 2 nights, to go to Africam & visit the city. We had a suite, such was perfect with kids : very spacious, microwave, bijoux (mini)fridge...I had a desk to work at, free and fast Wi-Fi. The staff was friendly, warm. Not great but nice buffet breakfast. The hotel is more businessy so breakfast ends at 10, we... More 

Helpful?
Thank elpix
HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

Hello elpix First we want to thank the trust of staying with us and the time you spend sharing your kind and objective opinion. All who work in the hotel we strive every day for the lodging experiance we generate aen each of our guests is of the highest level of service and hospitality. Thank you very much for your... More 

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