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Holiday Inn Express Puebla

#17 of 89 Hotels in Puebla
Certificate of Excellence
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Blvd Hermanos Serdan 45 | Col Amor, Puebla 72140, Mexico
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Holiday Inn Express Puebla
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    114 Reviews from our TripAdvisor Community

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    Traveler rating
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    Rating summary
    • Sleep Quality
      4.5 of 5 stars
    • Location
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (11)
    Date | Rating
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    • French first
    • Italian first
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    • Portuguese first
    • Spanish first
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    English first
    • All months
      (114)
    • Mar-May only
      (27)
    • Jun-Aug only
      (37)
    • Sep-Nov only
      (23)
    • Dec-Feb only
      (27)
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    Level Contributor
    3 reviews
    3 of 5 stars Reviewed 2 weeks ago

    First, I would like to say that the staff at the front desk, lobby and breakfast area are wonderful. The breakfast bar is good but could use a change of offerings from time to time. Also, in my stay, I was in need of a doctor and they phoned one who came to my hotel room. The doctor was professional... More 

    Was this review helpful? Yes
    Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

    Jackie H Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. More 

    Canton, Michigan
    Level Contributor
    28 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 12 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    Good location. Friendly and knowledgeable staff. Husband was working part of the time so I was just on my own. Walked around, even to the Central square which is a good hike...approximately 1.5 miles. Hotel is very clean. Breakfast is included and has a lot to choose from. We were there a week and items rotated. The pastries are very... More 

    Was this review helpful? Yes
    Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

    Hi DebLucky2014 Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

    Level Contributor
    11 reviews
    8 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed 4 weeks ago

    Stayed at this property several times and every time they improve their facility. Nice rooms and pool area. Only downside could be breakfast. Very few natural options ended up me visiting the neighboring hotel for breakfast. I've visited other express hotels with better options. Price is fair and near main roads and city exits.

    Was this review helpful? Yes
    Lisandra C, Guest Experience Champion at Holiday Inn Express Puebla, responded to this review

    Hi Julian M, Thank you for your candid review. We apologize that your recent stay did not meet expectations. The breakfast is provided in this way because it is part of a brand standard assure you that we improve to your satisfaction. We appreciate your comments and will share these with our team so that we can continue to improve... More 

    Df
    Level Contributor
    29 reviews
    24 hotel reviews
    common_n_hotel_reviews_1bd8 9 helpful votes
    5 of 5 stars Reviewed April 6, 2015

    This is a great option to be in a very well located, very comforted, new and clean hotel. Even when I just spent one night, I really enjoyed it. I had a room with a beautiful view to the volcanoes. Rooms are not so big, but offer some details to be really comfortable, like a good selection of pillows.

    Was this review helpful? Yes
    HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

    Hi Angel H Thank you very much for staying with us, are proud of the Service we provide and to receive your positive feedback. Come back soon, we will gladly give you home once again. Best regards! More 

    McKinleyville, California, United States
    Level Contributor
    48 reviews
    23 hotel reviews
    common_n_hotel_reviews_1bd8 41 helpful votes
    5 of 5 stars Reviewed March 14, 2015

    Puebla, Puebla, Mexico has many hotels. Many are located in the historical zone, most have smaller rooms and lots of noise.We enjoyed the tranquility and spaciousness of a mini suite at the Holiday Inn Express on Blvd Hermanos Serdan. A 5 minute ($4.10) taxi ride to the Zocalo and all the Mexican history you can handle. The desayuno was libre... More 

    Was this review helpful? Yes 1
    HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

    How about Harry It was a pleasure to have received at home. We thank you for staying with us but especially for sharing your experience, as coming from an advanced critic as you are, makes us proud to those who work here. Come back soon, will always be a pleasure to serve you. More 

    Barrie
    Level Contributor
    90 reviews
    25 hotel reviews
    common_n_hotel_reviews_1bd8 62 helpful votes
    5 of 5 stars Reviewed March 12, 2015

    Everything you would expect of an HIE, but not more. Very good value and location on a main road from the expressway into the center of town. I've stayed here on several occasions over the past ten years and have always found the service, cleanliness, and hospitality to be very consistent with each visit. With each stay I've found the... More 

    Was this review helpful? Yes 1
    HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

    Hello Beenthereanddidthat We are pleased to have your vote of confidence and recurring visits to our hotel. Thank you very much for this, and for taking the time to share your observations and overall hosting experience with us. We also thank the valuation and recommendation given to us. Hope to see you around here either for business or for pleasure.... More 

    mexico
    2 reviews
    4 of 5 stars Reviewed February 25, 2015

    Hello, We stayed 2 nights, to go to Africam & visit the city. We had a suite, such was perfect with kids : very spacious, microwave, bijoux (mini)fridge...I had a desk to work at, free and fast Wi-Fi. The staff was friendly, warm. Not great but nice buffet breakfast. The hotel is more businessy so breakfast ends at 10, we... More 

    Was this review helpful? Yes
    HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

    Hello elpix First we want to thank the trust of staying with us and the time you spend sharing your kind and objective opinion. All who work in the hotel we strive every day for the lodging experiance we generate aen each of our guests is of the highest level of service and hospitality. Thank you very much for your... More 

    waterford, mi
    Level Contributor
    30 reviews
    18 hotel reviews
    common_n_hotel_reviews_1bd8 25 helpful votes
    5 of 5 stars Reviewed November 9, 2014 via mobile

    For my first visit to puebla for work I was a little nervous, but was pleasantly surprised at this hotel! It was VERY nice! The rooms were great, the breakfast was exceptional, everyone was nice and the clerks spoke English. I felt safe and had a great week of sleeping in super comfy beds! I would definitely recommend!!!

    Was this review helpful? Yes
    HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

    Hello psoupWaterford Thank you very much for taking the time to share with us your experience and above all for your valuable advice. We want all your businesses have been successful, our facilities are made to start your day on the right foot and everything goes great. Come back soon! More 

    Eugene, Oregon
    Level Contributor
    106 reviews
    43 hotel reviews
    common_n_hotel_reviews_1bd8 42 helpful votes
    5 of 5 stars Reviewed November 2, 2014 via mobile

    We stayed here after staying at the Presidente next door and we felt like there was almost no change on service- it was excellent. The hotel had nicely appointed rooms and the staff are warm friendly and love to cater to families. Excellent choice if you don't mind being a little ways from the center.

    Was this review helpful? Yes
    HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

    Hi Richard A Thank you very much for sharing your valuable comments in this way. The hosting experience we create in you and your family to a level of excellence, is exactly what we offer to all our guests. Our facilities are designed to peacefully rest and start your day full of energy, whether your travels are for business or... More 

    Celaya, Mexico
    Level Contributor
    6 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    4 of 5 stars Reviewed October 15, 2014

    Have been in this hotel on lots of short business visits in the last year and maybe their biggest fault is not having decent (and fair priced) food nearby. You can order something to room service or go to the Presidente's restaurant (next-door high-end hotel, food is good/fair there), right, but that is expensive, tiresome and sometimes too formal to... More 

    Was this review helpful? Yes
    HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

    Hi Luis R Thank preference and confidence you have us first, of course you share your comments on this important medium is of vital importance to us. All in we are proud that you know our facilities and service we provide, I inform you that the title of your comment is the best (imagine a proud smile on our faces).... More 

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    Room/suite (13)
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    Hotel & grounds (7)
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    Pool/beach area (4)
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