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All 84 Puebla hotels

Holiday Inn Express Puebla

2.5 of 5 Hotel   |   Blvd Hermanos Serdan 45 | Col Amor, Puebla 72140, Mexico
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Ranked #22 of 84 Hotels in Puebla
A recent review
5 of 5 stars reviewed 2 weeks ago
psoupWaterford waterford, mi
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90 reviews from our community

Traveler rating
    28
    44
    12
    4
    2
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19
17
5
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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waterford, mi
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

For my first visit to puebla for work I was a little nervous, but was pleasantly surprised at this hotel! It was VERY nice! The rooms were great, the breakfast was exceptional, everyone was nice and the clerks spoke English. I felt safe and had a great week of sleeping in super comfy beds! I would definitely recommend!!!

Was this review helpful? Yes
HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

Hello psoupWaterford Thank you very much for taking the time to share with us your experience and above all for your valuable advice. We want all your businesses have been successful, our facilities are made to start your day on the right foot and everything goes great. Come back soon! More

Eugene, Oregon
Top Contributor
55 reviews 55 reviews
35 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here after staying at the Presidente next door and we felt like there was almost no change on service- it was excellent. The hotel had nicely appointed rooms and the staff are warm friendly and love to cater to families. Excellent choice if you don't mind being a little ways from the center.

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HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

Hi Richard A Thank you very much for sharing your valuable comments in this way. The hosting experience we create in you and your family to a level of excellence, is exactly what we offer to all our guests. Our facilities are designed to peacefully rest and start your day full of energy, whether your travels are for business or... More

Celaya, Mexico
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 15, 2014

Have been in this hotel on lots of short business visits in the last year and maybe their biggest fault is not having decent (and fair priced) food nearby. You can order something to room service or go to the Presidente's restaurant (next-door high-end hotel, food is good/fair there), right, but that is expensive, tiresome and sometimes too formal to... More

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HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

Hi Luis R Thank preference and confidence you have us first, of course you share your comments on this important medium is of vital importance to us. All in we are proud that you know our facilities and service we provide, I inform you that the title of your comment is the best (imagine a proud smile on our faces).... More

Chicopee, MA
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 30, 2014

Just spent my fifth consecutive year at Holiday inn Express in Puebla. Another comfortable, pleasant experience. My kids had great fun at the indoor pool, which worked out well as there was a huge hailstorm at the time. I discovered the self-service washer and dryer on this visit; very convenient, but if you want to use it you need to... More

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HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

Hello Chicopee, MA We are very pleased to stay in your preference over the years, and thank you to share this important channel for your comments. We are happy to take advantage of each of the features that our facilities have guests thinking. Everyone in the hotel we send cordial greetings and hope to receive you again very soon. More

Marrakech
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 28, 2014

Across from the Presidente hotel of Puebla, was basic with clean rooms but good. No restaurant available on site, but across the street in the other hotel. City centre was short ride with a taxi (5-10) minutes.

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HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

Hi Carlatkd Thank you so much for take a little bit of your time and share with us your comments about your stay with us. It's truly good, to know you were comfortable and your standpoint on restaurant and location are extremely valuable. We know can be better and if you have another comments, please do not hesitate contact us.... More

Grosse Pointe Farms, Michigan
Top Contributor
61 reviews 61 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 8, 2014 credit card Amex Card Member Review

Holiday Inn express was great for business traveler...great location and safe to walk around general area. Breakfast area was clean and had good options. Coffee was good....Check-in was easy as was check-out. Will stay again. Prices were fair....

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HIExpressPuebla, Revenue Manager at Holiday Inn Express Puebla, responded to this review

Hi GPFarms Thank you very much for sharing your comments with us. We are committed to improving the experience of our guests, so we hope have you staying with us again and make your stay an excellent new experience. Greetings. More

El Paso, Texas
Top Contributor
70 reviews 70 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 2, 2013

Very nice, modern hotel with some flaws. As far as location goes, it is somewhat removed from the historic center but in all fairness I would classify this property as a business hotel. The rooms were clean, comfortable and spacious. There was free parking and wi-fi but trying to log on to the network was a huge pain in the... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Puebla, responded to this review

Dear chepalma, We are glad to receive feedback from our valued guests like you. I am pleased to know that you found our property to be modern and our rooms comfortable. However, I'd like to apologize for the inconvenience you may have had with the Wifi connection. Your review will be used to consider improvements needed and we hope that... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2013

This hotel was OK, breakfast had a good selection, there were problems with internet for one day but all staff was wiling to help out, good location, and excelant restaurant next door, they even have room service from coffee shop, good taxi service outside

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Puebla, responded to this review

Dear ClaudiaCadena, We appreciate you taking the time to review our hotel. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. Thank you for your kind words regarding our staff. Your positive feedback makes it all worth our efforts. Thank you for staying with us and we... More

Toronto, Canada
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 11, 2013

I've been to the Holiday Inn Express in Puebla twice now and both times the experience was wonderful. Very clean hotel with a great view of the mountain range and the volcano. Friendly staff and close to the downtown area + bus terminals. Would definitely go back and recommend this hotel.

Was this review helpful? Yes
HIExpressPuebla, Manager at Holiday Inn Express Puebla, responded to this review

Hi jokerpoker_1 Thanks for your comments, we do feel satisfied with the service we provide, always be a pleasure to welcome you. Thanks for your preference. More

London, United Kingdom
Top Contributor
90 reviews 90 reviews
45 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed July 1, 2013

This hotel was OK. The room was lacking in electric sockets but overall good. The appears to be problems with thieves as I was told and the breakfast room is locked. They were dressing up and taking laptops. The travel to and from was arranged by them and was reasonable. On the last evening I returned and we were offered... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Puebla, responded to this review

Dear ISOTS1, Thank you for taking the time to write us a review regarding your recent stay. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that your comments will be reviewed by our team and take actions accordingly. Guest comfort and safety are of the utmost concern to us... More

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Additional Information about Holiday Inn Express Puebla

Address: Blvd Hermanos Serdan 45 | Col Amor, Puebla 72140, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Puebla 2.5*
Number of rooms: 189
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Also Known As:
Holiday Inn Express Puebla Hotel Puebla
Holiday Inn Puebla
Puebla Holiday Inn

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