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EL Sueno Hotel & Spa

#7 of 91 Hotels in Puebla
Certificate of Excellence
9 Oriente No 12, Puebla 72500, Mexico
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EL Sueno Hotel & Spa
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214 Reviews from our TripAdvisor Community

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Denver, Colorado
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms were lovely, large and comfortable. Nice calm, modern, sophisticated decor. Excellent bathroom/shower. The courtyard was beautifully divided into nooks and private areas with plenty of greenery. Helpful staff. Small meeting room and computer available for guests.

Helpful?
Thank Sue G
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Clean comfortable room with high ceilings. Stayed 2 nights in Puebla at this hotel pretty courtyards and helpful staff, reasonably priced. Walking distance to Zocalo and stones throw away from Amparo Museum.

Helpful?
1 Thank Paul D
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Paul, I’m glad to hear that you thoroughly enjoyed your stay with us. It’s always a great satisfaction for us to know that our guests had a great experience at our hotel, that has always been and will always be our main goal. If you plan on visiting the various historical buildings and World Heritage Sites here in Puebla,... More 

Columbus, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 1, 2016

What a great hotel in Puebla! The design, architecture, and ambiance of this hotel are the perfect clash of historic Puebla culture with a touch of modern design. This chic boutique hotel has such a unique look from the inside. The location of the hotel is ideal, being just steps away from the downtown scene, restaurants, and shopping areas. While... More 

Helpful?
1 Thank chrshayes363
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Mr. Hayes, thank you for sharing your thoughts with us. It’s always a pleasure for us when a guest lets us know what an amazing experience they enjoyed at our hotel. Just like you said, our location is more than perfect, being a few minutes away from every major atraction in the city. Remember every member of our staff... More 

New York City, New York
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed December 23, 2015

This is a small boutique hotel located very centrally in Puebla. We were drawn by the location, pictures from the website, and glowing reviews, but our experience was quite disappointing. We stayed in the Tamara suite, which is one of their master suites, costing approximately $130 per night (about double the price of the cheapest room). The room itself was... More 

Helpful?
Thank lesphoques
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for sharing your thoughts with us, it’s thanks to this that we are able to keep on improving so we can offer even better services and facilities. I’m sorry to hear that your experience with us wasn’t what you expected. And I hope you’ll visit us once again so you can enjoy the true experience of... More 

Richmond, Virginia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 14, 2015

Hoping for a nice end of a 20 hour trip, we made reservations here for a Junior Suite. When we arrived, we were told there was only 1 room left, a Master Suite, as there were no Juniors available. The hotel was pricey to begin with, but since we wanted the in room jacuzzi, we took it. The room was... More 

Helpful?
Thank Sally S
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thanks for sharing your thoughts with us. I’m really sad to hear that your experience with us was not what you expected. When you first arrived at our hotel, you asked for a room with a Jacuzzi. That’s why our staff offered you the Master Suite and not the Junior Suite, since the Junior only had a Bathtub.... More 

Basel, Switzerland
Level Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed October 8, 2015

We stayed in this hotel 4 nights. Upon arrival they showed us 4 different and specially designed rooms to select. The staff is very friendly and attentive. For breakfast and dinner there are various locations in some intimate courtyards or in the restaurant. The location is just perfect, close to the zoccalo; museums and other sights in walking distance. Thank... More 

Helpful?
Thank Raeber-Mendez
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest. I would like to begin by thanking you for your kind words. We're glad to hear that you really enjoyed your stay in our hotel. Our main goal will always be to provide nothing but the best facilities and the best service so all of our guests enjoy an amazing experience at El Sueño Hotel & Spa. I... More 

Vancouver, Canada
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 26, 2015

El Sueño is a welcome oasis in the heart of Puebla's old town. The service was wonderful -- staff were attentive and helpful, and the hotel itself has a comfortable mix of old architecture and modern amenities and decor. Great location and a fantastic experience overall.

Helpful?
Thank harbourachel
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, I would like to begin by thanking you for having chosen our beautiful hotel as your lodging option here in Puebla. Just like you said, our location is perfect,. By being just a few minutes away from all the main attractions in the city we are able to offer our guests one of the best lodging options in... More 

Mexico City, Mexico
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 13, 2015

This small hotel is one of the most hidden secrets of this great city of Puebla. The rooms are all customised and ample enough, a mix between old and modern. The rooms have names like Frida room, where we stayed. The hotel is cozy with nice corners for intimate talk. The place is also superbly located, just one block away... More 

Helpful?
Thank Viajero46
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for the kind words. It is always a great honor for us when our guests comment on our services. Our improvements are always fueled by our guests feedback, and by knowing you had a great time we realize all our efforts have paid off. I hope you’ll have us in mind for your next visit to... More 

Ann Arbor, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 13, 2015

I stayed here twice recently. This is a comfortable, clean and quiet hotel. The beds are great, and the service is very friendly. Also, the restaurant serves excellent food (try the tacos de patos). The hotel is only 3 blocks from the centro historico, so there are many shops, sites, restaurants and bars within walking distance.

Helpful?
Thank Larry S
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Mr. Larry, thank you for having chosen our services twice during your visits to our beautiful city. We really hope all our services and facilities covered, and hopefully exceded, your expectations, and we wish to see you again in a near future for your third visit. As you said, our hotel is located just a few minutes away from... More 

Charleston, South Carolina
Level Contributor
154 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed August 5, 2015 via mobile

We spent five nights at this boutique hotel centrally located in Puebla. The staff were friendly, professional and helpful. The spa facilities were excellent. We used the jacuzzi, steam room and each had a massage. The massage therapists were superb! There are tons of services to choose from- treat yourself! The breakfast is excellent- fruit, fresh squeezed juice and coffee... More 

Helpful?
Thank ana4sc
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for taking some of your time to share your experience with us. It’s an honor for us to know that you had such a great time at our hotel. As you said, we have a great variety of treatments in our spa, so you can choose one that suits you the best. Our location is perfect.... More 

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