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All 81 Puebla hotels

EL Sueno Hotel & Spa

4.0 of 5 Hotel   |   9 Oriente No 12, Puebla 72500, Mexico
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81%
Ranked #6 of 81 hotels in Puebla
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
mtangulo Mexico City
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  • Reviews (131)
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131 people have reviewed this hotel

Traveler rating
    80
    27
    14
    5
    5
See reviews for
21
62
7
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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Mexico City
Top Contributor
68 reviews 68 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We decided to run away from Mexico City and relax in "El Sueno", our weekend stay was a dream come true. The hotel has an excellent service starting from the reception, with a fresh welcome drink, food and drinks were excellent, full breakfast was included and it was great, good coffee and good fresh juices were provided! We had dinner... More

Was this review helpful? Yes 1
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Ms. Angulo, thank you for sharing your experience with us. It is of great importance for us to know the opinions of our guests, because thanks to them we can improve an become better each day. I’m really glad to hear that you enjoyed all our services, as you said we also have a great variety of Spa services,... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

This little hotel and spa was an absolute gem! I didn't actually stay in the hotel, but from what I could see, the rooms in this little boutique hotel looked delightful. I just went to have a spa treatment and get a massage. Which was absolute heaven! For an hour, I forgot completely where I was in the world and... More

Was this review helpful? Yes 1
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for your kind words. I’m really glad you enjoyed your Spa treatment. As a small boutique hotel we aim to offer our guests the best relaxation services. Having more tan 20 different Spa treatments and services, and 20 different rooms, I would say that this goal is being achieved. I really hope you’ll be back with... More

San Diego
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 16, 2014

I can't say enough of the hotel we had such a wonderful experience that we have told everyone we know. I had not taken the opportunity to write this before however this is the best service I have ever experience. Fantastic customer service, from the moment we stepped foot in the hotel, the front desk was phenomenal and the bellman... More

Was this review helpful? Yes 1
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for your kind words. It really is an honour to know that your stay with us met and surpassed your expectations. Our priority is to make our guests fell right at home, and comments like yours makes us see that those goal are being achieved. I’m really glad you loved our hotel and our cuisine. Remember... More

Boston, Massachusetts
Contributor
13 reviews 13 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 6, 2014

The hotel is an artist themed boutique hotel with stylish rooms. The hotel is dark and small but the rooms are spacious and nicely decorated. We enjoyed our stay in the Remedios Varos room for two nights. It's well situated near the Zocalo and the building itself is historical, hence the small and dark hotel. We went when it was... More

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, please let me begin by thanking you for sharing your comments with us, as they serve the purpose of self-evaluating our services, and comments like yours makes us see that we are acomplishing our goal of giving only the best service. As you said, our hotel is located near the Zocalo or Main Square, just a few blocks... More

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed April 8, 2014

Allow me to start with the only negative piece of our weekend stay as it is usually what people are looking for on here: the showers have incredible pressure and a couple of people forgot to remove the drain covers causing a bit of flooding in the bathrooms. Remember to remove the drain covers and the showers are phenomenal. Now,... More

Was this review helpful? Yes 1
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Mark, first of all I would like to thank you for having chosen our hotel as your lodging option. It is always a pleasure for us to receive groups at our hotel, and yours was not an exception. I’m very glad you liked our hotel. As you say, all of our rooms have different styles and decorations, and each... More

los angeles
Top Contributor
68 reviews 68 reviews
6 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 10, 2014

Great location, beautiful historical building, gracious staff & very stylish . Comfortable room , quiet & dark - love it !haven't tried the spa services or restaurant but had a great night of sleep .the location is perfect close to the Zocolo . Would definitely stay here again .

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for your comments. It is always an honor to be evaluated by our customers because this way we can know our failures and achievements. I’m really glad you loved our hotel, as you say, it is located very close to the cathedral and zocalo. The building is an XVIII century house, also considered a World Heritage... More

LA
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 16, 2014

TripAdvisor says there is a free shuttle and free breakfast...not true. Nice hotel, good location. Flat screen tv and good channel selection. Bed and bathroom, water pressure and temperature all good. Restaurant looks excellent and upscale in creativity and price but did not try. Had in my reservation said I needed wifi in the room (I was in Dolores) but... More

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, I would like to thank you for choosing us as your lodging option here at Puebla City, and also for sharing your opinions with us. I would like to let you know that we do offer free a la carte breakfast. When you book through a third party, like Booking.com, Expedia.com, etcetera, some things might change, incluiding the... More

Brussels, Belgium
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed December 24, 2013

The location was perfect. The staff was professional and hard working. The hotel is worn out -- in need of paint, fresh linens and a very good cleaning. For the price, the owners should do an immediate clean up and update.

Was this review helpful? Yes
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for sharing your experience with us. I’m glad you were satisfied by the service of our staff. They are constantly trained to give our guests the most professional and high quality service, and they are ready to help you in any way they can 24 hours a day. We are located just 3 blocks away from... More

Toronto, Ontario, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2013

This is the first time have been compelled to write a review. We stayed at the El Sueno Hotel for one night on Wednesday November 13. We had a wonderful experience and wanted to stay longer but the hotel was fully booked. The rooms are fantastic, each looks different and wonderful (we saw a few other rooms when they were... More

Was this review helpful? Yes 1
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you very much for your kind words. It is a pleasure to know we met all your expectatives. It is really motivating when our guests let us know they had a great experience with us. One of our most recognized characteristics is the fact that each one of our rooms is different and unique, and each one... More

1 review
5 of 5 stars Reviewed October 31, 2013

Unique concept, every detail makes you feel in a dream! We spent 3 days in Puebla and we had the opportunity to enjoy 2 different amazing suites miroslava and catarina. Great food and amazing drinks. The staff was very polite and well trained.

Was this review helpful? Yes
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Mr. Arroyo, I’m pleased to know you enjoyed your stay with us. Our main goal is to satisfy each one of our guests, and to accomplish that goal our personnel is in constant training. As you said all our rooms are different, each with unique styles and decorations. I’m glad to know you had the opportunity to stay in... More

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Additional Information about EL Sueno Hotel & Spa

Address: 9 Oriente No 12, Puebla 72500, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range (Based on Average Rates): $$
Hotel Class:4 star — EL Sueno Hotel & Spa 4*
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Also Known As:
El Sueno Hotel

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Near EL Sueno Hotel & Spa

Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style
#2 Spa Hotel in Puebla #2 Luxury Hotel in Puebla #3 Romantic Hotel in Puebla #9 Family Hotel in Puebla
Hotel Class
Number of rooms
20

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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