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All 81 Puebla hotels

EL Sueno Hotel & Spa

4.0 of 5 Hotel   |   9 Oriente No 12, Puebla 72500, Mexico
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EL Sueno Hotel & Spa
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Ranked #7 of 81 hotels in Puebla
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
Mark H Indianapolis, Indiana
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118 people have reviewed this hotel

Traveler rating
    71
    24
    13
    5
    5
See reviews for
20
55
6
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • Italian first
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English first
Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

Allow me to start with the only negative piece of our weekend stay as it is usually what people are looking for on here: the showers have incredible pressure and a couple of people forgot to remove the drain covers causing a bit of flooding in the bathrooms. Remember to remove the drain covers and the showers are phenomenal. Now,... More

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Mark, first of all I would like to thank you for having chosen our hotel as your lodging option. It is always a pleasure for us to receive groups at our hotel, and yours was not an exception. I’m very glad you liked our hotel. As you say, all of our rooms have different styles and decorations, and each... More

los angeles
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 10, 2014

Great location, beautiful historical building, gracious staff & very stylish . Comfortable room , quiet & dark - love it !haven't tried the spa services or restaurant but had a great night of sleep .the location is perfect close to the Zocolo . Would definitely stay here again .

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for your comments. It is always an honor to be evaluated by our customers because this way we can know our failures and achievements. I’m really glad you loved our hotel, as you say, it is located very close to the cathedral and zocalo. The building is an XVIII century house, also considered a World Heritage... More

LA
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 16, 2014

TripAdvisor says there is a free shuttle and free breakfast...not true. Nice hotel, good location. Flat screen tv and good channel selection. Bed and bathroom, water pressure and temperature all good. Restaurant looks excellent and upscale in creativity and price but did not try. Had in my reservation said I needed wifi in the room (I was in Dolores) but... More

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, I would like to thank you for choosing us as your lodging option here at Puebla City, and also for sharing your opinions with us. I would like to let you know that we do offer free a la carte breakfast. When you book through a third party, like Booking.com, Expedia.com, etcetera, some things might change, incluiding the... More

Mexico City, Mexico
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 24, 2013

The location was perfect. The staff was professional and hard working. The hotel is worn out -- in need of paint, fresh linens and a very good cleaning. For the price, the owners should do an immediate clean up and update.

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for sharing your experience with us. I’m glad you were satisfied by the service of our staff. They are constantly trained to give our guests the most professional and high quality service, and they are ready to help you in any way they can 24 hours a day. We are located just 3 blocks away from... More

Toronto, Ontario, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2013

This is the first time have been compelled to write a review. We stayed at the El Sueno Hotel for one night on Wednesday November 13. We had a wonderful experience and wanted to stay longer but the hotel was fully booked. The rooms are fantastic, each looks different and wonderful (we saw a few other rooms when they were... More

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you very much for your kind words. It is a pleasure to know we met all your expectatives. It is really motivating when our guests let us know they had a great experience with us. One of our most recognized characteristics is the fact that each one of our rooms is different and unique, and each one... More

1 review
5 of 5 stars Reviewed October 31, 2013

Unique concept, every detail makes you feel in a dream! We spent 3 days in Puebla and we had the opportunity to enjoy 2 different amazing suites miroslava and catarina. Great food and amazing drinks. The staff was very polite and well trained.

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Mr. Arroyo, I’m pleased to know you enjoyed your stay with us. Our main goal is to satisfy each one of our guests, and to accomplish that goal our personnel is in constant training. As you said all our rooms are different, each with unique styles and decorations. I’m glad to know you had the opportunity to stay in... More

Fishers, Indiana
1 review
5 of 5 stars Reviewed October 17, 2013

We just spent 4 days at El Sueno in Puebla, Mexico. This botique hotel is absolutely amazing! There were 16 of us staying and we all had such a nice time. The rooms were all furnished differently, so we had a ball looking at each others rooms. Rooms are very spacious and the the housekeeping staff does a great job.... More

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Alice, let me thank you for sharing your experience with us. I’m really glad you enjoyed your stay with us. Our goal is to satisfy our guests by giving them a service of great quality. I’m glad you had a great time exploring our hotel and our rooms. As you said each one is unique. Each of our 20... More

Chicago, Illinois, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2013

I spent my Honey Moon in el Sueno Hotel last year and it was a wonderful time. And last August my husband and I were planning our vacation on de Beautiful colonial City “Puebla de los Angeles” and of course we planned to stay in the same hotel, but when I was checking some reviews I was surprised of all... More

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest Let me begin by thanking you for sharing your experience with us. I’m really glad you chose to stay with us one more time, and I hope it will not be the last. Here at El Sueño we aim to please all our guests by giving them a great service and offering the best installations. It pleases me... More

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 22, 2013

I decided to stay at El Sueno because La Purificadora and CasaReyna were both fully booked (no surprise). The hotel looked beautiful online and I liked the concept. First of all, when my assistant made the reservation, she gave them my credit card number so they could charge me for the room. When I got there, however, they told me... More

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, first of all I would like to apology for the bad experience you went through during your stay, but I would also like to thank you for taking a bit of your time to share your experience and comments with us. Remember, we grow better when we know our mistakes. I would like to steal some minutes of... More

Houston, TX
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 3, 2013

The hotel is beautiful, with each room having its own decor but all fitting into the unique and fresh feel to the entire hotel. We were a large group staying, so we freely went between several rooms and they were all very comfortable and elegantly decorated. The staff is incredibly friendly and most speak English (for any travelers concerned about... More

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Additional Information about EL Sueno Hotel & Spa

Also Known As:
El Sueno Hotel
Address: 9 Oriente No 12, Puebla 72500, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#3 Luxury Hotel in Puebla
#6 Romantic Hotel in Puebla
#11 Business Hotel in Puebla
Price Range (Based on Average Rates): $$
Hotel Class:4 star — EL Sueno Hotel & Spa 4*
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