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EL Sueno Hotel & Spa

#8 of 87 Hotels in Puebla
Certificate of Excellence
9 Oriente No 12, Puebla 72500, Mexico
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EL Sueno Hotel & Spa
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Ranked #8 of 87 Hotels in Puebla
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed March 16, 2015
PatyCerati Mexico City, Mexico
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169 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed March 16, 2015

Yes this hotel is located in the center.. but sometimes location is not everything. We arrived at the hotel after a lovely dinner at a local restaurant. We had book a spa treatment (which ended up being a very good experience). We returned to the room hoping to get a good nights sleep. There was a party right outside our... More 

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Good evening Miss. I’m sorry to hear that your stay with us was not as comfortable as you expected, but I would like to point out that some of your complaints are not entirely true. First of all, we had no party on Sunday. There were some guests hanging outside their rooms chatting a bit, but not making excessive noise.... More 

Mexico City, Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 16, 2015

While walking by a downtown street at Puebla you will never imagine the amazing place behind El Sueño Hotel's door. The place used to be a "vecindad" in the old days and has been remodelated in a pure and simple Mexican modern style that creates a great Environment. Starting with the concept of naming each room after a Mexican Diva... More 

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Miss. Paty, thank you for sharing your experience with us, it is really important for us to know what our guests think about our services, and comments like yours are what makes us see that we are achieving our goal of providing the best service in Puebla. I’m really glad to know that you really enjoyed your stay with... More 

San Francisco, California, USA
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2015

I would definitely recommend this hotel. The location is an easy walking distance to everything, the staff is very friendly, the bar/restaurant is relaxing and handy. This is a spa hotel, so robes are provided. The only thing I would have loved would have been some pamper like bath products in the bathroom. I did pass on this suggestion, so... More 

Was this review helpful? Yes 1
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Miss Deborah, thank you for kind words! I would like to let you know that we did got all your suggestions and we will gladly look into them. We are really pleased to know that your stay with us met your expectations. All our staff is always giving their best to make sure all our guests enjoy their stay.... More 

Singapore
Top Contributor
164 reviews 164 reviews
48 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed February 23, 2015

We stayed a night at their cheapest room, Isadora, during Valentine's weekend - right at the top of the stairs on the second floor. We were at first worried of noise of people passing by but there was none. The only real complain was the shower pressure was crap. Water was reduced to almost a trickle and turned cold after... More 

Was this review helpful? Yes 2
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for taking your time to share your thoughts with us. We always take them into account to make our services better for all our guests. Regarding the shower, we will make sure it is working correctly, or change it entirely if it is needed, but rest assured it won’t be a problem anymore. If you needed... More 

Sydney, Australia
Top Contributor
72 reviews 72 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 20, 2015

We thoroughly enjoyed our stay at the El Sueno hotel. It is excellently located within walking distance of the main tourist attractions and the staff were delightful - in particular Miguel was a fantastic help. All the rooms have different decor and our suite on the ground floor was large with a separate spa bath as well as a desk... More 

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you very much for your kind words! There’s no better reward for us than knowing that you enjoyed your time with us. All our team is focused in a single goal, to make all our customers feel right at home. As you mentioned, all of our rooms are different, having different concepts and decors. Each one of... More 

Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 1, 2015

We loved the great location of this beautiful little hotel. We didn't use the spa services but did reserve a session in the jacuzzi tub and enjoyed the incredible views from the rooftop spa area. We ordered room service, which was very convenient and no extra charge. We ordered several specialities off the menu, some more impressive than others, and... More 

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Alicia, thank you for your kind words. We believe the feedback from our guests is the most important source for detecting flaws and strenghts within our hotel, and thanks to it we can find room for improvement. Comments like yours are the ones that makes us see we’re headed the right way when it comes about the quality of... More 

Connecticut
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 2, 2014

Great old town location, BUT, a room with no chest of drawers, no drawers anywhere, closet rod only suitable for jackets and shirts, no desk. The little table space available nearly filled with for-sale stuff. Only one chair: one of those circular uncomfortable ones. The mini fridge was not there during our seven nights of living out of a suitcase.... More 

Was this review helpful? Yes 1
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Mr. “Lebenkunstler”, I’d like to point out that most if not all of your complaints can be solved with a simple call to the front desk. All of our rooms have different concepts, each with unique decor and furniture. If you needed drawers, we could have provided some with a simple request. Your room also has a table on the... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 25, 2014

This is a delightful boutique hotel in convenient walking distance to the zocalo, cathedral, local markets, museums, and lots of restaurants. The restaurant at the hotel is excellent. Staff here are very helpful and do everything possible to make your stay enjoyable. The hotel itself is very attractive and designed with the guest in mind.

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Miss Bonnie, thank you for your kind words. I’m really glad to hear that you had such a great time with us. For us, that’s the main goal, and comments like yours makes us see that goal is being achieved. Our chef is also happy to hear that you enjoyed our cuisine. We have a variety of tipical dishes,... More 

Chicago
1 review
5 of 5 stars Reviewed October 6, 2014

My husband, my brother and I stayed at El Sueno Hotel in July and it was one of the most relaxing vacations ever! The restaurant had the best breakfasts ever (home made sweet bread was included with your breakfast, delicious and warm!), the bar was amazing with home made martinis (the biggest martini menu I had ever seen) and the... More 

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for your kind words. It has been a pleasure for us to have had you with us during your stay in Puebla City. I hope you enjoyed every minute with us the same way we enjoy making all our guests enjoya n unique relaxation experience. As you said, our Martini Bar is the speciality at the... More 

Paris
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 2, 2014 via mobile

In the heart of the old city of Puebla, great location. Very picturesque hotel with fantastic patio and spa on the roof top. Each room has a specific decoration linked with a famous actress or artist, ours was quiet and very comfortable, and had an incredible view of Puebla's old cathedral, was magic ! Food excellent (we tried breakfast and... More 

Was this review helpful? Yes 1
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for your kind words. It’s a pleasure for us to hear that you loved your experience with us. As you said, each one of our rooms is dedicated to a “dreamer”, and each one has an unique decoration and concept. I’m glad you also tried our Spa services. We have more than 20 different relaxation and... More 

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