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All 84 Puebla hotels

EL Sueno Hotel & Spa

4.0 of 5 Hotel   |   9 Oriente No 12, Puebla 72500, Mexico
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EL Sueno Hotel & Spa
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Ranked #7 of 84 Hotels in Puebla
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
Bonnie B Houston, Texas
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152 reviews from our community

Traveler rating
    94
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    14
    5
    7
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25
72
7
13
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Connecticut
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Great old town location, BUT, a room with no chest of drawers, no drawers anywhere, closet rod only suitable for jackets and shirts, no desk. The little table space available nearly filled with for-sale stuff. Only one chair: one of those circular uncomfortable ones. The mini fridge was not there during our seven nights of living out of a suitcase.... More 

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Mr. “Lebenkunstler”, I’d like to point out that most if not all of your complaints can be solved with a simple call to the front desk. All of our rooms have different concepts, each with unique decor and furniture. If you needed drawers, we could have provided some with a simple request. Your room also has a table on the... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a delightful boutique hotel in convenient walking distance to the zocalo, cathedral, local markets, museums, and lots of restaurants. The restaurant at the hotel is excellent. Staff here are very helpful and do everything possible to make your stay enjoyable. The hotel itself is very attractive and designed with the guest in mind.

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Miss Bonnie, thank you for your kind words. I’m really glad to hear that you had such a great time with us. For us, that’s the main goal, and comments like yours makes us see that goal is being achieved. Our chef is also happy to hear that you enjoyed our cuisine. We have a variety of tipical dishes,... More 

Chicago
1 review
5 of 5 stars Reviewed October 6, 2014

My husband, my brother and I stayed at El Sueno Hotel in July and it was one of the most relaxing vacations ever! The restaurant had the best breakfasts ever (home made sweet bread was included with your breakfast, delicious and warm!), the bar was amazing with home made martinis (the biggest martini menu I had ever seen) and the... More 

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for your kind words. It has been a pleasure for us to have had you with us during your stay in Puebla City. I hope you enjoyed every minute with us the same way we enjoy making all our guests enjoya n unique relaxation experience. As you said, our Martini Bar is the speciality at the... More 

Paris
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2014 via mobile

In the heart of the old city of Puebla, great location. Very picturesque hotel with fantastic patio and spa on the roof top. Each room has a specific decoration linked with a famous actress or artist, ours was quiet and very comfortable, and had an incredible view of Puebla's old cathedral, was magic ! Food excellent (we tried breakfast and... More 

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for your kind words. It’s a pleasure for us to hear that you loved your experience with us. As you said, each one of our rooms is dedicated to a “dreamer”, and each one has an unique decoration and concept. I’m glad you also tried our Spa services. We have more than 20 different relaxation and... More 

Columbia, SC
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 26, 2014

Located a few blocks from the Zocolo and wonderful restaurants, El Sueno is a beautiful place to stay. The staff, many of whom spoke English, were attentive, helpful and courteous. Our sumptuous, wonderfully decorated room was off the first courtyard and we could hear music from the bar. Fortunately, we brought earplugs. Although there was a complimentary, continental breakfast, we... More 

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for your kind words. Each one of the comments of our guests are of vital importance to us, because thanks to them we can see our weaknesses and work to improve them, and also our strenghts and work to make them even greater. I’m glad to hear that you loved your room. We have 20 different... More 

Sao Paulo, SP
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 20, 2014

Stayed here for a weekend with my fiancé. We loved our room, unique and funky decor, huge with high ceilings and an enormous jacuzzi bathtub sunken into the ground! Walking distance to all major sights in Puebla. Would definitely recommend!

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for sharing your thoughts with us. I’m really glad you enjoyed your stay at our hotel. We do have an excellent location, being just three blocks away from the Main Square or Zocalo and just two blocks away from the Cathedral. We have a total of 20 different rooms, each with unique decors and concepts, and... More 

Mexico City
Top Contributor
75 reviews 75 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 17, 2014

We decided to run away from Mexico City and relax in "El Sueno", our weekend stay was a dream come true. The hotel has an excellent service starting from the reception, with a fresh welcome drink, food and drinks were excellent, full breakfast was included and it was great, good coffee and good fresh juices were provided! We had dinner... More 

Was this review helpful? Yes 1
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Ms. Angulo, thank you for sharing your experience with us. It is of great importance for us to know the opinions of our guests, because thanks to them we can improve an become better each day. I’m really glad to hear that you enjoyed all our services, as you said we also have a great variety of Spa services,... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

This little hotel and spa was an absolute gem! I didn't actually stay in the hotel, but from what I could see, the rooms in this little boutique hotel looked delightful. I just went to have a spa treatment and get a massage. Which was absolute heaven! For an hour, I forgot completely where I was in the world and... More 

Was this review helpful? Yes 1
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for your kind words. I’m really glad you enjoyed your Spa treatment. As a small boutique hotel we aim to offer our guests the best relaxation services. Having more tan 20 different Spa treatments and services, and 20 different rooms, I would say that this goal is being achieved. I really hope you’ll be back with... More 

San Diego
Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 16, 2014

I can't say enough of the hotel we had such a wonderful experience that we have told everyone we know. I had not taken the opportunity to write this before however this is the best service I have ever experience. Fantastic customer service, from the moment we stepped foot in the hotel, the front desk was phenomenal and the bellman... More 

Was this review helpful? Yes 1
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for your kind words. It really is an honour to know that your stay with us met and surpassed your expectations. Our priority is to make our guests fell right at home, and comments like yours makes us see that those goal are being achieved. I’m really glad you loved our hotel and our cuisine. Remember... More 

Boston, Massachusetts
Contributor
13 reviews 13 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 6, 2014

The hotel is an artist themed boutique hotel with stylish rooms. The hotel is dark and small but the rooms are spacious and nicely decorated. We enjoyed our stay in the Remedios Varos room for two nights. It's well situated near the Zocalo and the building itself is historical, hence the small and dark hotel. We went when it was... More 

Was this review helpful? Yes
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, please let me begin by thanking you for sharing your comments with us, as they serve the purpose of self-evaluating our services, and comments like yours makes us see that we are acomplishing our goal of giving only the best service. As you said, our hotel is located near the Zocalo or Main Square, just a few blocks... More 

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Additional Information about EL Sueno Hotel & Spa

Address: 9 Oriente No 12, Puebla 72500, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range (Based on Average Rates): $$
Hotel Class:4 star — EL Sueno Hotel & Spa 4*
Number of rooms: 20
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Also Known As:
El Sueno Hotel
Hotel Style:
#2 Spa Hotel in Puebla
#4 Luxury Hotel in Puebla
#5 Romantic Hotel in Puebla

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