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EL Sueno Hotel & Spa

#10 of 89 Hotels in Puebla
Certificate of Excellence
9 Oriente No 12, Puebla 72500, Mexico
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EL Sueno Hotel & Spa
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Ranked #10 of 89 Hotels in Puebla
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
Ghislaine411
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176 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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All months
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The hotel is centrally located, just a few blocks from the Centro Historico. The service was excellent and the room was beautiful. It was, unfortunately, very dark. No direct sunlight because it overlooked an interior courtyard, and not enough lighting in the room. The jetty tub was large but dirty. The pillows were very uncomfortable. We asked for new ones... More 

Was this review helpful? Yes
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Mr. Ghislaine, thank you for sharing your thoughts with us. Our guests’ experiences are always a great way of knowing our strenghts and weaknesses. I’m sorry to hear you found your room dark. We have 20 rooms and each one of them is different, with different concepts and decors. Toña, the one you stayed in, was indeed in the... More 

Ontario Canada
Level Contributor
100 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently stayed here lovely property full of charm and waterfalls everywhere.only weakness of this hotel,is the front desk is a bit weak on the check in process but otherwise the staff is very friendly. The room named San Juan is so so lovely and very quiet. Wi fi was good as were a c and hot water., Lunch here was... More 

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Miss Joanne, thanks for sharing your thoughts with us. It is always nice for us to receive great comments from our guests because they are the living proof of our excellent service and facilities. It’s nice to know that you loved your room! Each one of our rooms is different, each having unique decors and styles. It’s great to... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

In the heart of downtown Puebla, everything is at your finger tips. Not your typical hotel( and thank god it wasn't) if I wanted typical I would of stayed in Chicago! The staff was amazing and attended to your every need. you have questions, they have answers! very friendly and approachable. The city is always alive so this hotel was... More 

Was this review helpful? Yes 1
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for taking your time to share your experience with us. It’s been an honor to have had you with us, and we really hope we’ll see you again in a near future. Just like you said, we always try to provide the best experience to all our clients by offering them only top tier services. And... More 

Mexico City, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 16, 2015

Yes this hotel is located in the center.. but sometimes location is not everything. We arrived at the hotel after a lovely dinner at a local restaurant. We had book a spa treatment (which ended up being a very good experience). We returned to the room hoping to get a good nights sleep. There was a party right outside our... More 

Was this review helpful? Yes 2
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Good evening Miss. I’m sorry to hear that your stay with us was not as comfortable as you expected, but I would like to point out that some of your complaints are not entirely true. First of all, we had no party on Sunday. There were some guests hanging outside their rooms chatting a bit, but not making excessive noise.... More 

Mexico City, Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 16, 2015

While walking by a downtown street at Puebla you will never imagine the amazing place behind El Sueño Hotel's door. The place used to be a "vecindad" in the old days and has been remodelated in a pure and simple Mexican modern style that creates a great Environment. Starting with the concept of naming each room after a Mexican Diva... More 

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HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Miss. Paty, thank you for sharing your experience with us, it is really important for us to know what our guests think about our services, and comments like yours are what makes us see that we are achieving our goal of providing the best service in Puebla. I’m really glad to know that you really enjoyed your stay with... More 

San Francisco, California, USA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 4, 2015

I would definitely recommend this hotel. The location is an easy walking distance to everything, the staff is very friendly, the bar/restaurant is relaxing and handy. This is a spa hotel, so robes are provided. The only thing I would have loved would have been some pamper like bath products in the bathroom. I did pass on this suggestion, so... More 

Was this review helpful? Yes 1
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Miss Deborah, thank you for kind words! I would like to let you know that we did got all your suggestions and we will gladly look into them. We are really pleased to know that your stay with us met your expectations. All our staff is always giving their best to make sure all our guests enjoy their stay.... More 

Singapore
Level Contributor
203 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 stars Reviewed February 23, 2015

We stayed a night at their cheapest room, Isadora, during Valentine's weekend - right at the top of the stairs on the second floor. We were at first worried of noise of people passing by but there was none. The only real complain was the shower pressure was crap. Water was reduced to almost a trickle and turned cold after... More 

Was this review helpful? Yes 2
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you for taking your time to share your thoughts with us. We always take them into account to make our services better for all our guests. Regarding the shower, we will make sure it is working correctly, or change it entirely if it is needed, but rest assured it won’t be a problem anymore. If you needed... More 

Sydney, Australia
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed January 20, 2015

We thoroughly enjoyed our stay at the El Sueno hotel. It is excellently located within walking distance of the main tourist attractions and the staff were delightful - in particular Miguel was a fantastic help. All the rooms have different decor and our suite on the ground floor was large with a separate spa bath as well as a desk... More 

Was this review helpful? Yes
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear guest, thank you very much for your kind words! There’s no better reward for us than knowing that you enjoyed your time with us. All our team is focused in a single goal, to make all our customers feel right at home. As you mentioned, all of our rooms are different, having different concepts and decors. Each one of... More 

Washington DC, District of Columbia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 1, 2015

We loved the great location of this beautiful little hotel. We didn't use the spa services but did reserve a session in the jacuzzi tub and enjoyed the incredible views from the rooftop spa area. We ordered room service, which was very convenient and no extra charge. We ordered several specialities off the menu, some more impressive than others, and... More 

Was this review helpful? Yes
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear Alicia, thank you for your kind words. We believe the feedback from our guests is the most important source for detecting flaws and strenghts within our hotel, and thanks to it we can find room for improvement. Comments like yours are the ones that makes us see we’re headed the right way when it comes about the quality of... More 

Connecticut
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 2, 2014

Great old town location, BUT, a room with no chest of drawers, no drawers anywhere, closet rod only suitable for jackets and shirts, no desk. The little table space available nearly filled with for-sale stuff. Only one chair: one of those circular uncomfortable ones. The mini fridge was not there during our seven nights of living out of a suitcase.... More 

Was this review helpful? Yes 1
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Mr. “Lebenkunstler”, I’d like to point out that most if not all of your complaints can be solved with a simple call to the front desk. All of our rooms have different concepts, each with unique decor and furniture. If you needed drawers, we could have provided some with a simple request. Your room also has a table on the... More 

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