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Marriott Puebla Hotel

4.0 of 5 Avenida Hermanos Serdan 807, Puebla 72116, Mexico
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Certificate of Excellence 2014
Marriott Puebla Hotel
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177 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Puerto Vallarta, Mexico
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

I was on the second day of a 5 day trip across Mexico ( driving ) and decided to stay at this hotel for the night. I didn't know what to expect, but I was quickly put at ease by the friendly staff and the excellent reception I received. Evelyn at the front desk was very nice and helpful. The... More

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Marriott P, Director de Recepción at Marriott Puebla Hotel, responded to this review
Google Translation

Estimado Craig J Estamos encantados de que su estancia con Marriott Puebla haya sido placentera. En nombre del equipo Marriott... More

Toronto
Top Contributor
177 reviews 177 reviews
50 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stopped en route to Oaxaca and love our stay Staff extremely helpful Our room had been updated and was very roomy and comfortable We found food very good and hotel well kept and extremely clean Very close to highway and easy access and parking was close to room Good value

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Marriott P, Director de Recepción at Marriott Puebla Hotel, responded to this review
Google Translation

Estimado DRHIND En nombre del equipo Marriott Puebla , agradecemos sus comentarios, es para nosotros un placer haberle servido y... More

Boston, Massachusetts
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good looking, resort style business hotel. Frequented from business traveller's, near the Volkswagen plant. Outdoor pool and fitness room. Good wifi. Very friendly staff. Breakfast with a great variety. Nice bar w/ happy hour.

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Marriott P, Front Office Manager at Marriott Puebla Hotel, responded to this review

Dear Mac2214jv We are delighted that your stay with the Marriott Puebla Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future Best Regards Edith Pérez Ramírez... More

Düsseldorf, Nordrhein-Westfalen, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'll say that the hotel itself is amazing. It has very nice building structure, pool, entrance, and modern equipment. **If you are planning to book the hotel, please be aware that breakfast costs extra. Unless it is a good deal on the site you search into. If you don't book it online, it costs you US$20. So pay attention to... More

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Miami, Florida
Top Contributor
99 reviews 99 reviews
64 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed in this facility a few times in the executive rooms. I've never been thrilled that its an uphill walk to the lobby. They say to call and they'll send someone with a car, but how lazy must I be to do that?? So this hotel has added a wing (think Courtyard - but not as nice according... More

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Marriott P, General Manager at Marriott Puebla Hotel, responded to this review

Dear trekker954 I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced due to your stay in our hotel. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued contacting the... More

Richmond, Virginia
Contributor
13 reviews 13 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 18, 2014

The new wing building nice pretty, and modern. However the shower in my room is poorly designed with zero thought for personal safety (slip hazard) It is impossible to take a shower in this bathroom without flooding the entire bathrom floor, bathroom and room entrance. It is very obvious that no one tested the functionality of these showers. Folks should... More

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Marriott P, General Manager at Marriott Puebla Hotel, responded to this review

Dear Bryanwes Thank you for comments regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced due to your stay in our hotel. For sure we are taking care of that issue , We would like to regain your trust... More

Sao Jose Dos Campos, SP
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 14, 2014

This hotel has good beds in their rooms. The main restaurant have some good food, especially the pasta. The gym is nice and clean, with good equipments. The executive rooms near the gym are very confortable.

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Marriott P, General Manager at Marriott Puebla Hotel, responded to this review

Dear Fergil We are delighted that your stay with the Marriott Puebla Hotel was enjoyable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Best Regards Lorenzo Rodriguez Flores General Manage More

Mexico City, Mexico
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2014

Well, I stayed here for 9 or 10 weekends, for a series of lectures, and each stay was very good! The only issue I had was that one of the rooms had a leaky bathroom, probably due to a guest flooding their bathroom above mine, but everything else was top-notch. Also, the food was great!

Was this review helpful? Yes
Marriott P, Director General at Marriott Puebla Hotel, responded to this review

Dear FerGil We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. Best Regards Lorenzo Rodriguez Flores General Manager More

Albuquerque, New Mexico
Top Contributor
268 reviews 268 reviews
41 hotel reviews
156 helpful votes 156 helpful votes
5 of 5 stars Reviewed September 1, 2014

When traveling Mexico, we tend to stay in refurbished "hacienda style" hotels with maybe a bit of history and generally located in the centro area of cities and towns so we can walk to activities. The Marriott Puebla presented an opportunity and we decided to go with it for four nights. During check in, we were given an upgrade to... More

Was this review helpful? Yes
Marriott P, Director General at Marriott Puebla Hotel, responded to this review

Dear NeilC We are delighted that your stay with the Marriott Puebla Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future Best Regards Lorenzo Rodriguez Flores... More

Toronto
Top Contributor
177 reviews 177 reviews
50 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed August 24, 2014

Was upgraded as Elite member Room was spacious and clean Food considering its a hotel was outstanding and staff gave me great directions for meeting place Very safe complex and hotel was very well decorated Will definitely return with family on next road trip

Was this review helpful? Yes
Marriott P, Director General at Marriott Puebla Hotel, responded to this review

Dear DRHIND Thank you for comments regarding your experience during your recent stay. We are delighted that your stay with the Marriott Puebla Hotel was enjoyable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future Best Regards Lorenzo Rodriguez Flores General Manager More

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Additional Information about Marriott Puebla Hotel

Address: Avenida Hermanos Serdan 807, Puebla 72116, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marriott Puebla Hotel 4*
Number of rooms: 192
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Also Known As:
Marriott Puebla
Puebla Marriott

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