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All 81 Puebla hotels

Marriott Puebla Hotel

4.0 of 5 Hotel   |   Avenida Hermanos Serdan 807, Puebla 72100, Mexico
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81%
Ranked #15 of 81 hotels in Puebla
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed March 4, 2014
ArtZyk Montreal, Canada
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133 people have reviewed this hotel

Traveler rating
    53
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    12
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    4
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34
16
5
63
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Montreal, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 4, 2014

If the Marriott hotel in america give me a room like that... with no upgrade... even if the hotel was empty, for sure i will not be a gold member... I'll choose another brand hotel... Executive lounge very poor... and the location is very far of town... i stay only for one night, it was enought...

Was this review helpful? Yes
Marriott P, General Manager at Marriott Puebla Hotel, responded to this review

Dear Artzyk On behalf of each of the cooperating in Marriot Puebla, thanks for taking the time to send us your comments, I take this opportunity to let you know that soon we will open a new section 104 rooms with the comfort of Marriott and hope to attend personally your next visit I thank you again for your comments... More

Clio, Michigan
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 18, 2014

Great hotel, great property, and a Great staff really help to make your stay here excellent. The staff helped me with my taxi request as well, as I had to make sure to find a company that took credit, they not only booked the taxi for me, but allowed me to charge to my room. I was on the second... More

Was this review helpful? Yes
Rafael R, Director Comercial at Marriott Puebla Hotel, responded to this review

Dear "talimar" I want to thank you for your comments about your stay in Puebla, I am proud of the service you received from our associates and I did a note about the temperature in your room. We will track your room assigned and we will review the air conditioning. Once again thank you for stay and share whit us... More

Erlangen, Germany
Contributor
19 reviews 19 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 18, 2014 via mobile

The hotel is well located, if you are on a business trip. The breakfast buffet is excellent. The rooms are clean and spacious. There are two outdoor pools in a nice garden area. A couple more power sockets would be nice. This is my favorite hotel in Puebla

Was this review helpful? Yes
Rafael R, Director Comercial at Marriott Puebla Hotel, responded to this review

Dear Mr Juergen S Thank you for sharing your comments with others travelers, I am glad you had an enjoyable experience in our property. We thank you for your preference! Sincerely, Rafael Reyes More

Rochester, MI
Top Contributor
75 reviews 75 reviews
11 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 18, 2013 via mobile

The Marriott has the best in house restaurants for both breakfast and dinner. For socializing after work, it's a fun atmosphere. there are two swimming pools and a workout facility. They also offer happy hour Monday through Friday after work.

Was this review helpful? Yes 1
Rafael R, RM at Marriott Puebla Hotel, responded to this review

Dear Kurtiemon, Thank you so much for sharing your comments about your last stay with us, I am very pleased that you enjoyed the service in our property, I will share your comments with our team i am sure this will continue to increase the service of our associates to our guests and clients. Once again, thank you! Rafael Reyes More

Augusta, Georgia
2 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 27, 2013

This is an excellent Hotel in Puebla.High Recommend as it provides a great opportunity to merge business and leisure. I stayed here for almost 2 months and also used to travel to Mexico city for work where I stayed in Crowne Plaza. To be honest ,Puebla Marriott felt like home.The front desk staff was very friendly and could speak English... More

Was this review helpful? Yes 1
Rafael R, RM at Marriott Puebla Hotel, responded to this review

Dear "georgebobby" I want to thank you for share your experience with us, I am glad you enjoyed your stay in our hotel, we can proudly say we reached your expectations in a two months stay. I hope to see you again in our hotel in your next visit to Puebla. Kind regards! More

Mexico City, Mexico
2 reviews
4 of 5 stars Reviewed November 4, 2013

Very good price and saff is very helpfull, they will escort you too the lobby due to its size. very good business center. buffet bkfst really good remember to watch out for spicy food if you dont. The location of the hotel it is not close to the center (downtown) but if you dont want to mess up inside of... More

Was this review helpful? Yes
Rafael R, RM at Marriott Puebla Hotel, responded to this review

Dear Artutofs2, I want to thank you for share your comments with other travelers, we are glad you enjoyed your stay with us. Regards, More

Cordoba, Mexico
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 15, 2013

The breakfast buffet is really good, lots of vegetarian and vegan options. Most of the staff is incredibly nice and helpful, except for this guy at the front desk who was very unpleasant, he mixed up the rate we were supposed to get and ended up having to pay extra for breakfasts that were supposed to be included, he was... More

Was this review helpful? Yes 1
Rafael R, RM at Marriott Puebla Hotel, responded to this review

Dear "ohsombra" Thank you for share with us your experience during your stay in our property! I feel very sorry for the inconvenieces with our front desk, I am personally conducting an audit to verify this report. We are commited into provide you the best service to our guest, please accept my apologies and feel free to contact me in... More

Cordoba, Mexico
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 10, 2013

I checked in as part of a group. An special rate, bfast included, was quoted for the group. At check in I clearly said I am with this group and have the special rate. The front desk person, an unpleasant fellow, did not say a word. At check out I was informed that bfast was NOT included because the room... More

Was this review helpful? Yes 1
Rafael R, RM at Marriott Puebla Hotel, responded to this review

Dear “Baltasar S” Allow me to offer you an apology for the inconveniences during your stay with us, I have forwarded your comment to our room’s division manager in order to review the check in process based on all the information exposed. I feel very sorry this affected your experience with us, nevertheless thank you for sharing and bring this... More

Sonora
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2013

The room was great; I had a beautiful view to one of the green beautiful garden side of the hotel. The surrounding areas are just gorgeous, everything green with a lot of birds wake you up in the morning, the restaurant was good, the fruits are fresh, the people is nice, and even though they had a world taekwondo tournament... More

Was this review helpful? Yes 1
Rafael R, RM at Marriott Puebla Hotel, responded to this review

Dear “jsan2002” Thank you for sharing your review, We are glad you enjoyed your stay with us. I hope to see you soon in Puebla again. More

West Chester, Pennsylvania, United States
Top Contributor
60 reviews 60 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 7, 2013

The hotel is fine if you are there in Puebla, Mexico for business. The ceiling of the room I was in ta was leaking rain water and the carpet was wet. After complaining about this, I was moved into another room in the same floow - now, this one, the airconditioning dis not work. Complained again and then got it... More

Was this review helpful? Yes 2
Rafael R, RM at Marriott Puebla Hotel, responded to this review

Dear Miller C: Thank you for your review! On behalf of our general manager allow me to express my apologies for the inconveniences during your stay, we are working in the room opportunity areas based on your comments. About the meals you ordered in the restaurant, our executive chef is reviewing the preparation with our team. Thank you again for... More

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Additional Information about Marriott Puebla Hotel

Also Known As:
Marriott Puebla
Puebla Marriott
Address: Avenida Hermanos Serdan 807, Puebla 72100, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Puebla
#6 Business Hotel in Puebla
#7 Family Hotel in Puebla
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marriott Puebla Hotel 4*
Official Description (provided by the hotel):
Hotel Marriott Puebla is the place to be. Located at the main entrance of Puebla in the heart of the business area and only 10 minutes from the historic, gastronomic and entertainment district. An oasis for business & leisure travelers. Its striking Mexican style building is surrounded by 30,000 M2 of trees and exuberant gardens, ideal for strolling around or for any outdoor event such as weddings and group meetings. Its renovated Lobby is a space which allows guests to meet and work, enjoy a private moment, a casual meal or drink in its new lounge bar. Appreciate Puebla's famous gastronomy in La Fonda or be delighted in The Original Grill Prime Steak House our new specialty restaurant offering an exquisite Angus Steak's, all under the same roof. This luxury hotel, offers 2 heated swimming pools, 192 guest rooms including 70 executive level guest rooms and 11 comfortable suites with the fastest internet connection, selected bedding, blackout curtains and more are appointed for sublime comfort. ... more   less 
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