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Courtyard Puebla Las Animas

#23 of 91 Hotels in Puebla
Certificate of Excellence
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Av 31 Poniente 3333, Esq Blvd. Atlixco, Puebla 72400, Mexico
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1 room 1 adult
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Courtyard Puebla Las Animas
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118 Reviews from our TripAdvisor Community

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Los Angeles, California
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here last summer for close to 2 weeks and overall, I had a great stay and I will definitely be staying again. It's not a luxurious hotel by any means, but it was a typical Courtyard. All of the staff (from the front desk , housekeeping, doormen, servers at the restaurant) were very nice and helpful. One example,... More 

Helpful?
Thank Vanesa L
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you very much Vanesa L, for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased in general. With your comments is the only way we can improve our service. We invite you to continue using the different... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I've stayed at this hotel twice. Each time for a long stay business trip. The staff are always friendly and wonderfully helpful. The beds are comfy. It has a great outdoors pool area, which can be a great way to spend your time if the weather permits. Unfortunately the position of the hotel means it has two major roads on... More 

Helpful?
Thank Ali C
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you Ali C for taking the time to let us know how we’re doing. It’s worring to read that you didn’t enjoy the service in our hotel or the service in the rooms. It is very important to know where we can improve. It is the only way that the hotel staff can be better and serve you. Thank... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago via mobile

I paid with Marriott points and booked thru Marriot app. Staff could not find our reservation, made us wait for 20 min, even though I showed in my iPhone. The worst part - we could not sleep at all!! Our room was in front and close to an overpass, and between the lights of the cars and their noise, made... More 

Helpful?
Thank JuanSAgraz
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Dear Juan Sagraz: Thank you for taking the time to let us know how we’re doing. It’s worring to read that you didn’t enjoy the service in our hotel or the service in the rooms. It is very important to know where we can improve. It is the only way that the hotel staff can be better and serve you.... More 

San Francisco, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 28, 2015

The hotel is a little far from Centro Historico, but, in a trendy location, close to a trendy mall and the Ferris wheel of Puebla. The full service Marriott is a ways out of town, so, among the Marriott branded hotels, this one has the better location. The rooms are a little dated, but, very comfortable nevertheless. The restaurant is... More 

Helpful?
Thank desi_frequent_flyer
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you very much Desi_frequent_flyer, for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased in general. With your comments is the only way we can improve our service. We invite you to continue using the different promotions... More 

Birmingham, United Kingdom
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed September 20, 2015 via mobile

We had a very good deal for this hotel through Expedia and have few complaints. Check in was smooth and efficient with friendly, informative front desk staff. We used the valet parking which was available 24/7 and never took longer than 5mins at busy times. Our room was on the 7th floor overlooking a bridge and highway. You could hear... More 

Helpful?
Thank shelmo22
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Dear Shelmo, Thank you for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased in general. With your comments is the only way we can improve our service. We invite you to continue using the different promotions and... More 

Tijuana, Mexico
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed September 7, 2015

This is a very well kept Marriott, its near a lot of atractions, and very good restaurants, near the new develop "Angelopolis" district zone. It has a killer (charge $13dlls) morning breakfast buffet, but its packed with the basics, and all of the mexican favorites like (tamales, enchiladas, menudo, pozole, cochinita pibil, mole.). You have to try it out. Overal... More 

Helpful?
Thank laredo2015
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Dear Maurice M, thank you for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased in general. With your comments is the only way we can improve our service. We invite you to continue using the different promotions... More 

Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 30, 2015 via mobile

All in one great Hotel, un diseno acogedor justo just close to malls,downtown Puebla,Angelopolis mall,centro Historic Restaurant, swimming pool,gym,affordable buen precio entre lo fashion y tecnology very clean,muy limpio,

Helpful?
Thank Juan Jose R
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you very much Juan José R, for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased in general. With your comments is the only way we can improve our service. We invite you to continue using the... More 

Mexico City, Mexico
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed March 26, 2015

Pros: -Breakfast buffet is abundant and delicious. There are various hot meals, tamales, omelet, breads, salads, fruits, juice,coffee and pozole(chicken or pork broth with hominy). -Good service -Valet parking cost MXN$25/day (or $20? I forgot.) Cons: -The temperature of outdoor swimming pool is freezing. -The floor ceiling type air conditioner is right beside of the desk. When A/C is operating,... More 

Helpful?
Thank chy_annietw
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank very much Chy_annietw for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased, In this case in Food & Beverage and Parking lot. With your comments is the only way we can improve our service. We invite... More 

Van Alstyne, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 20, 2015

I have stayed at a lot of the hotels in the Puebla region, plus I have traveled for 30 years all over the US and Mexico, but, The People at this facility make all the difference. The Manager is a Great Lady with great confidence. Great sense of humor. The front desk personnel, at all hours, have been great. Always... More 

Helpful?
Thank DavidHips
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Dear David Hips; Thank you for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased, In this case in Food & Beverage, Front Desk and Front Desk Mgr. With your comments is the only way we can improve... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 24, 2015 via mobile

The staff was courteous and helping. The rooms are of standard Marriott design and comfortable. The hotel is located near to a mall and easily connected to other parts of Puebla. The breakfast was nice and had variety.

Helpful?
Thank Divyadeep G
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Dear Devyadeep: Thank you for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased, In this case in Food & Beverage and Rooms. With your comments is the only way we can improve our service. We invite you... More 

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