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Courtyard Puebla Las Animas

#16 of 89 Hotels in Puebla
Certificate of Excellence
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Av 31 Poniente 3333, Esq Blvd. Atlixco, Puebla 72400, Mexico
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Courtyard Puebla Las Animas
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72 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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    (72)
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    (20)
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    (21)
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    (12)
All months
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 30, 2015

All in one great Hotel, un diseno acogedor justo just close to malls,downtown Puebla,Angelopolis mall,centro Historic Restaurant, swimming pool,gym,affordable buen precio entre lo fashion y tecnology very clean,muy limpio,

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Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you very much Juan José R, for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased in general. With your comments is the only way we can improve our service. We invite you to continue using the... More 

Mexico City, Mexico
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed March 27, 2015

Pros: -Breakfast buffet is abundant and delicious. There are various hot meals, tamales, omelet, breads, salads, fruits, juice,coffee and pozole(chicken or pork broth with hominy). -Good service -Valet parking cost MXN$25/day (or $20? I forgot.) Cons: -The temperature of outdoor swimming pool is freezing. -The floor ceiling type air conditioner is right beside of the desk. When A/C is operating,... More 

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Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank very much Chy_annietw for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased, In this case in Food & Beverage and Parking lot. With your comments is the only way we can improve our service. We invite... More 

Van Alstyne, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 20, 2015

I have stayed at a lot of the hotels in the Puebla region, plus I have traveled for 30 years all over the US and Mexico, but, The People at this facility make all the difference. The Manager is a Great Lady with great confidence. Great sense of humor. The front desk personnel, at all hours, have been great. Always... More 

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Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Dear David Hips; Thank you for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased, In this case in Food & Beverage, Front Desk and Front Desk Mgr. With your comments is the only way we can improve... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 24, 2015

The staff was courteous and helping. The rooms are of standard Marriott design and comfortable. The hotel is located near to a mall and easily connected to other parts of Puebla. The breakfast was nice and had variety.

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Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Dear Devyadeep: Thank you for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased, In this case in Food & Beverage and Rooms. With your comments is the only way we can improve our service. We invite you... More 

Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 31, 2015

I stayed in the hotel for one night, but it was great. the staff was very friendly. clean rooms, and the food at he restaurant was good too. nearby the new area of Puebla. Wonderful places to visit. the only down side at that time was the construction around the hotel, but the local taxi driver know where to go... More 

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Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Dear Itfrt: Thank you for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased. With your comments is the only way we can improve our service. We invite you to continue using the different promotions and special offers... More 

Mexico City, Mexico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 7, 2014 via mobile

There was no watter in the room the buffette was so crowded we couldnt get a cup of coffee untill 10 minutes after we were seated There were no weighters available to bring a fork or a spoon. It took them forever to refill the bufette platers. The manager was very sorry about all but nit much she could do

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Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Dear Yojeved G: Thank you for taking the time to let us know how we’re doing. It’s worring to read that you didn’t enjoy the service in our hotel or the service in the restaurant. It is very important to know where we can improve. It is the only way that the hotel staff can be better and serve you.... More 

Hermosillo, Mexico
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed September 19, 2014 via mobile

One of the most friendly hotels of the chain where i have stayed. Great food and nice looking pool on the outdoors. The access is a little bit complicated due to space and works on the road. I stayed for three nights with no issues at all. I will try their gym facilities next time. Keep up the good work.

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luisa v, Director de Recepción at Courtyard Puebla Las Animas, responded to this review

Hi Partidaben! It is really great to us hear about your experience in our Hotel! We hope that the works on the road will be ended before your return, in order to improve the access to our facilities. The gym will be waiting for you right here! Seeing you soon, Luisa Vega Front Desk Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 1, 2014

Very helpful and friendly staff. I stayed a couple of times here and tried also some others. But it is my "Home" now in Puebla. Realy good value for the money. Pool is new, AC is working, good breakfast and good free internet. Good located between shopping mals and close to POI`s. Recommandable!

Was this review helpful? Yes 1
luisa v, Front Office Manager at Courtyard Puebla Las Animas, responded to this review

Hi Volker J! You don´t know how great it is to hear about your experience with us! Of course it is your home in Puebla and we will be very happy to have you with us next time you visit the city. Waiting you soon, Luisa Vega Front Desk Manager More 

Ottawa, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 27, 2014

We spent eight nights at this fantastic hotel!!! We were greeted with smiles as we checked in and each time we had any questions or requests the staff was friendly, accommodating and eager to help. We were in Puebla for a family wedding. Staff at front desk were very courteous and helped make transportation arrangements for numerous outings, given many... More 

Was this review helpful? Yes 1
luisa v, Front Office Manager at Courtyard Puebla Las Animas, responded to this review

Dear Erika I am very happy you enjoyed your stay with us and that the facilities and service experience was what you expected and deserve. We appreciate your time in sharing whit us your experience. Best Regards. Luisa Vega More 

Miami, Florida
Level Contributor
79 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed April 8, 2014

This hotel used to be Fiesta Inn but was bought a few years ago by Courtyard Marriott. It is well located and has a decent gym, restaurant and outdoor pool. The price is very reasonable and room service was quick. Some areas for improvement, small details in the rooms. Fridge wasn't working (or wasn't plugged in but impossible to move... More 

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