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All 82 Puebla hotels

Hotel del Portal

3.0 of 5 Hotel   |   Juan de Palafox y Mendoza Num 205, Puebla 72000, Mexico
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Hotel del Portal
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Ranked #34 of 82 Hotels in Puebla
A recent review
4 of 5 stars reviewed 2 weeks ago
Uraidah Santiago, Region Metropolitana, Chile
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41 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
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English first
Santiago, Region Metropolitana, Chile
3 reviews 3 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good hotel, very clean and right at the main square. Rooms with view to the Zócalo are beautiful, but having a view to the street is ok, as buildings have beautiful architecture. Breakfast is included (coffee, fruit or juice, eggs, bread), but access to the buffet in the morning is extra. Wifi is free and of good quality, and the... More

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Krakow, Poland
Senior Contributor
23 reviews 23 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 9, 2014

The hotel is centrally located, right at the main square. What I loved about it - the employees very very nice and friendly, unlike in many hotels were the service is not so great. There was a bit of noise from the street, as our room was in front of the plaza, but it's normal, we didn't complain. It was... More

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13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 20, 2014

We've just spent two nights at this hotel. The staff were very good! We had booked through a tour company and when we got to our room it had twin beds. We asked for a double bed and the staff happily accommodated us. The front desk seemed to have an English speaker on whenever we had a question and were... More

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A TripAdvisor Member
5 of 5 stars Reviewed February 17, 2014

Well my favorite place to stay. .you will experience a 10+ service. .10+ clean 10+ restaurant 10+ friendship. .well i can continue on say verry good things about this hotel..but if you traveling to puebla city..stop by..i warranty this is the best for your money.. ( dont leave the hotel without stopping in their restaurant..must try...!!! )

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Regina, Canada
19 reviews 19 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed June 2, 2013

This hotel is in a perfect location, across the street from the Zocalo in the heart of Puebla. Everything is very close, including many outdoor restaurants. The city tours are less than a block away.. The hotel is an impressive looking historic building. The folks at the front desk were friendly and helpful. A decent breakfast was included. So far,... More

Was this review helpful? Yes 3
Saint Louis, Missouri
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 2, 2013

I have stayed in many budget hotels throughout Mexico and this is by far the worst. They promised breakfast was included, but failed to tell us the restaurant was closed New Years Day and didn't discount our rate. The front desk person was an unhelpful, smug idiot, and the wifi (only available in the lobby) was mysteriously out of service... More

Was this review helpful? Yes 3
Cambridge, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed May 29, 2011 via mobile

We ended up here as a last resort as all the decent hotels we're full. The location is great which is the only way of justifying the $80 price for one of their very basic cell like rooms. After waiting 10 mins for the manageress to find a porter who wanted to do some work - reminded me of Fawlty... More

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Marseilles, Illinois
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 29, 2010

Beware of this hotel. We decided to check out of the hotel in the morning so that they could clean our room and reuse it. We checked our luggage at the reception. When we returned to the hotel to reclaim our luggage the hotel had lost our most expensive suitcase. They promised to repay for the cost of the luggage... More

Was this review helpful? Yes 3
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 13, 2007

We stayed here for a few nights in October. The front desk was friendly enough. However, you're supposed to leave your key at the desk when you leave the hotel and it can be a little annoying to get it back when you return to the hotel if there is only one person at the desk and a long line... More

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San Miguel de Allende
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 12, 2007

Sadly, this hotel could be great, the location on the main Zocalo in the lovely city of Puebla has a great old fachade, Inside the disappointment begins at the reception desk, where the employees are not only not helpful, but blase and rude. The rooms are ugly and small, carved out of what must have once been a grand space.... More

Was this review helpful? Yes 5
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Additional Information about Hotel del Portal

Address: Juan de Palafox y Mendoza Num 205, Puebla 72000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel del Portal 3*
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