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All 84 Puebla hotels

Hotel del Portal

3.0 of 5 Hotel   |   Juan de Palafox y Mendoza Num 205, Puebla 72000, Mexico
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Hotel del Portal
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Ranked #37 of 84 Hotels in Puebla
A recent review
5 of 5 stars Reviewed October 21, 2014
Cristina R El Centro, California
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51 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Vienna, Austria
Top Contributor
62 reviews 62 reviews
22 hotel reviews
91 helpful votes 91 helpful votes
2 of 5 stars Reviewed November 16, 2014

The most horrible hotel we stayed in in Mexico. The rooms are old and run-down and mine had no external window so I felt like I was in a prison cell. The bed was the hardest I have ever slept on - the tiled floor would have provided a more restful sleep. Food at dinner and breakfast was awful. Service... More 

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El Centro, California
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 21, 2014

Very well located near the Cathedral, main plaza, and all kind of transportation. Employees speak English and are always trying to see you feel comfortable. The restaurant is great with classical Mexican food but also American dishes. The breakfast has a lot of Mexican pastries that are just delicious, Wi/Fi and also computers for the guests. A lot of information... More 

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Santiago, Region Metropolitana, Chile
3 reviews 3 reviews
3 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 29, 2014

Good hotel, very clean and right at the main square. Rooms with view to the Zócalo are beautiful, but having a view to the street is ok, as buildings have beautiful architecture. Breakfast is included (coffee, fruit or juice, eggs, bread), but access to the buffet in the morning is extra. Wifi is free and of good quality, and the... More 

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Krakow, Poland
Senior Contributor
23 reviews 23 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 9, 2014

The hotel is centrally located, right at the main square. What I loved about it - the employees very very nice and friendly, unlike in many hotels were the service is not so great. There was a bit of noise from the street, as our room was in front of the plaza, but it's normal, we didn't complain. It was... More 

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13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 20, 2014

We've just spent two nights at this hotel. The staff were very good! We had booked through a tour company and when we got to our room it had twin beds. We asked for a double bed and the staff happily accommodated us. The front desk seemed to have an English speaker on whenever we had a question and were... More 

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A TripAdvisor Member
5 of 5 stars Reviewed February 17, 2014

Well my favorite place to stay. .you will experience a 10+ service. .10+ clean 10+ restaurant 10+ friendship. .well i can continue on say verry good things about this hotel..but if you traveling to puebla city..stop by..i warranty this is the best for your money.. ( dont leave the hotel without stopping in their restaurant..must try...!!! )

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Regina, Canada
19 reviews 19 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed June 2, 2013

This hotel is in a perfect location, across the street from the Zocalo in the heart of Puebla. Everything is very close, including many outdoor restaurants. The city tours are less than a block away.. The hotel is an impressive looking historic building. The folks at the front desk were friendly and helpful. A decent breakfast was included. So far,... More 

Was this review helpful? Yes 3
Saint Louis, Missouri
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 2, 2013

I have stayed in many budget hotels throughout Mexico and this is by far the worst. They promised breakfast was included, but failed to tell us the restaurant was closed New Years Day and didn't discount our rate. The front desk person was an unhelpful, smug idiot, and the wifi (only available in the lobby) was mysteriously out of service... More 

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Cambridge, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed May 29, 2011 via mobile

We ended up here as a last resort as all the decent hotels we're full. The location is great which is the only way of justifying the $80 price for one of their very basic cell like rooms. After waiting 10 mins for the manageress to find a porter who wanted to do some work - reminded me of Fawlty... More 

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Marseilles, Illinois
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 29, 2010

Beware of this hotel. We decided to check out of the hotel in the morning so that they could clean our room and reuse it. We checked our luggage at the reception. When we returned to the hotel to reclaim our luggage the hotel had lost our most expensive suitcase. They promised to repay for the cost of the luggage... More 

Was this review helpful? Yes 3
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Additional Information about Hotel del Portal

Address: Juan de Palafox y Mendoza Num 205, Puebla 72000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel del Portal 3*
Number of rooms: 90
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