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Hotel del Portal

Juan de Palafox y Mendoza Num 205, Puebla 72000, Mexico
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1 room 1 adult
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86 Reviews from our TripAdvisor Community

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Bath, UK
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 11, 2015 via mobile

The entrance lobby and restaurant is grand Beautiful old hotel with balconies facing the square and Cathedral. Plenty of shops sites and eateries nearby Room comfortable and good. Free fast wifi Great stay. The breakfast is rather underwhelming but freshly prepared mainly a coffee juice toast and eggs made to order overall a comfortable hotel ask for balcony facing the... More 

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Thank kesramanujam
Saint Paul, Minnesota
Level Contributor
81 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed October 19, 2015

An unbeatable location on the cathedral square in the heart of Puebla, but otherwise pretty average place. Our room was somewhat small and crowded, and street noise beginning around 6am was a problem (our room overlooked the street rather than the zocalo). Breakfast pretty average. Staff very courteous and helpful. Not expensive.

Helpful?
Thank JRote
Italy
Level Contributor
335 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 414 helpful votes
2 of 5 stars Reviewed September 20, 2015

The hotel's position right in the main square turns this place into a real tourist-trap; and most of the people leave after the first night, once they realize that there are a lot of better, nicer, cheaper and better attended hotels just around the corner, and without all the noise of this place. The rooms are small, old and smelly;... More 

Helpful?
1 Thank realworldtraveller

Travelers are raving about these Puebla hotels

Silver Spring, Maryland
Level Contributor
493 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed August 8, 2015

Stayed at this hotel and I was quite impressed with the cleanliness and comfort of the room. The toilet was actually sanitized before my arrival and there was actually a strip of paper (like a seal) stating the same. I didn't eat in the restaurant so can't comment on the food here. Also we left quite early in the morning... More 

Helpful?
Thank Steve Y
California
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 22, 2015

It is located right around the corner from the central square, surrounded by a variety of restaurants and antique and candy shops. The zone is safe, there's policemen everywhere. However, I found it uncomfortable for the price. The beds, for example, were hard, the cable did not work well: not a single tv station could be seen clearly, and the... More 

Helpful?
Thank Mauricio C
Huauchinango, Mexico
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed January 5, 2015

I chose this hotel based on location and the price. I arrived, front desk spoke little English (if that matters). I requested a room looking outside. I was given a room that had a little balcony that faced the side street, not the square which was fine with me. However, the room was not at all updated, it was old... More 

Helpful?
Thank NomadicSky
Vienna, Austria
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
2 of 5 stars Reviewed November 16, 2014

The most horrible hotel we stayed in in Mexico. The rooms are old and run-down and mine had no external window so I felt like I was in a prison cell. The bed was the hardest I have ever slept on - the tiled floor would have provided a more restful sleep. Food at dinner and breakfast was awful. Service... More 

Helpful?
1 Thank Cassowary
El Centro, California
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed October 21, 2014

Very well located near the Cathedral, main plaza, and all kind of transportation. Employees speak English and are always trying to see you feel comfortable. The restaurant is great with classical Mexican food but also American dishes. The breakfast has a lot of Mexican pastries that are just delicious, Wi/Fi and also computers for the guests. A lot of information... More 

Helpful?
Thank Cristina R
Santiago, Region Metropolitana, Chile
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 29, 2014

Good hotel, very clean and right at the main square. Rooms with view to the Zócalo are beautiful, but having a view to the street is ok, as buildings have beautiful architecture. Breakfast is included (coffee, fruit or juice, eggs, bread), but access to the buffet in the morning is extra. Wifi is free and of good quality, and the... More 

Helpful?
1 Thank Uraidah
Krakow, Poland
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 9, 2014

The hotel is centrally located, right at the main square. What I loved about it - the employees very very nice and friendly, unlike in many hotels were the service is not so great. There was a bit of noise from the street, as our room was in front of the plaza, but it's normal, we didn't complain. It was... More 

Helpful?
Thank Boni B
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