This hotel is the biggest dump we have encountered anywhere in Mexico. Best Western should be ashamed to allow this property to remain a part of their brand/chain. We have never encountered carpeting as filthy as that which covered the public hallway & room. And the bathroom was disgusting. We took one look & left. No way would we actually... more

I just read the other reviews and I have a different opinion about this place. When I stayed at this hotel, everything was ok. Hotel staff very friendly, they helped me with the cabs, and they always told me the right price to pay when I went downtown and to Angelopolis Mall. Breakfast was awesome! waffles, cereal, scrambled eggs and... more

We arrived at the hotel at 5:30 pm and the lady at the reception(who didn't speak english). Said to us that we had to wait for 1 hour. When we arrived in our room they didn't vacuum the floor. So I went back to the reception to ask for a cleaning lady. after thirty minutes finally a cleaning lady came.... more

It was very dissapointed, not like de pictures that they have on the web. The rooms are awfull, whit a terrible smell, it looks dirty. The attention was very bad. more

We happened to be passing through Peubla during a tour of Mexico and we were there for one night. That was bad enough Restaurant was ok . Room was awful first of all where the dead bolt should have been there was a kleenex. The room was very smelly and filthy . I did write a complaint to the manager... more

Best Western is an international hotel company, but there is few information about its unit in Puebla. The hall decoration remembers 70´s, with so many wood furniture. All the photos in the Internet show the backyard rooms, so do not accept the front rooms (to the main entry): in the spring/summer they receive the sun light all the afternoon. Yes,... more

A lo mejor las instalaciones requieren de una renovacion, pero en c uanto al servicio es excelente, la gente es... more

N'est pas à la hauteur de l'image "Best Western". Belle réception, mais chambres en piteux état : vieux téléphone à... more

Nous avons été déçus de cet hôtel, appartenant pourtant à la chaine Best Westren, signe de qualité... Les chambres étaient... more