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BEST WESTERN Real De Puebla

5 Poniente 2522 | Col. La Paz, Puebla 72160, Mexico
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1 room 1 adult
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BEST WESTERN Real De Puebla
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39 Reviews from our TripAdvisor Community

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miami,Fla
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed September 7, 2015 via mobile

Old hotel no air conditioning, they stole my cars hubcaps outside in their property when i told them there answer was didnt you read the sign we are not responsible and this was next TO the lobby Front desk people horrible No security rooms Just painted Manager never was there

Helpful?
Thank fireblad
Reservaciones d, General Manager at BEST WESTERN Real De Puebla, responded to this review

Dear firebland: We very much regret what happened to their hubcaps cars. I tell him that we have private parking for cars exclusively for our customers, I assure you that within it we have not had problems of this kind. Unfortunately all spaces that are outside any establishment not have security unless there is an exclusive booth for monitoring and... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 12, 2015

Location was not that great, pool area was not clean, Bar had no wine and service at the bar was almost non existent and food was a waste of money. Room had no air conditioner and was too noisy with window opened

Review collected in partnership with Best Western

Helpful?
Thank 236shelleyg
Reservaciones d, General Manager at BEST WESTERN Real De Puebla, responded to this review

Dear Guest We thank each of your comments are very useful for us want to tell that we are in a process of change of fans, ashamed that we have not met their expectations, first of all give an apology for the inconveniences We offer a courtesy visit in junior room upgrade thanks and we remain at your service Sincerely... More 

San Miguel de Allende, Mexico
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 2, 2015 via mobile

Surely a place to never visit again. Complete disorganization with everything, horrible buffet breakfast, paper thin walls, clogged shower drain, window could not close all the way so we heard the city street sounds all night long. Could barely get some sleep. Valet parking took 30 minutes to fetch our car. Too bad we still have another night booked and... More 

Helpful?
Thank Manuel S
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review

Dear Guest Thank you for your comments, it's a shame that it was not your total satisfaction we are committed and we are working to give the best service Anyway, we want to apologize for all inconveniences happened during your stay, but believe they will be analyzed to a policy area for improvement Thanks for staying with us and for... More 

Travelers are raving about these Puebla hotels

Mexico City, Mexico
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 20, 2015

Hotel is basic, but I had some issues during my stay. First, the blackout was not propperly installed, so I had to call maintenance to fix it. Curtains were a bit stained, not a major issue, but for me that takes some points away. Second, there was some kind of convention, so there were a lot of people in the... More 

Helpful?
Thank htascon
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review

Dear Guest thank you for your comments It's a shame that the hotel was not your total satisfaction We continue to work to give you the best comfort and we want to apologize for the bad experience you had at our hotel Thanks for staying with us and we want to invite you again to come back with us to... More 

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