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BEST WESTERN Real De Puebla

3.5 of 5
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5 Poniente 2522 | Col. La Paz, Puebla 72160, Mexico
BEST WESTERN Real De Puebla
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Ranked #74 of 87 Hotels in Puebla
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103 reviews from our community

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    7
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    17
    50
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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London, United Kingdom
Top Contributor
119 reviews 119 reviews
119 hotel reviews
169 helpful votes 169 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Best Western is painted a very garish pink on the outside so you can’t really miss it amidst a neighbourhood of garages and car repair shops. Inside, everything looks very classy - from the reception to the interior of the room. But there are a couple of immense problems: the lack of decent wifi in my room and the... More 

Was this review helpful? Yes
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review

Dear Guest We welcome your comments are very useful for us I want to tell that the hotel remains an arduous process of remodeling and training of its staff It's a shame you have not enjoyed your stay but we work to give you the best service Thanks for your feedback It is always a pleasure to serve Yours Truly... More 

Chattanooga, Tennessee
1 review
4 of 5 stars Reviewed August 21, 2014

Our student group stayed there for 7 nights. The hotel was being renovated, and must have been improved recently. The staff was helpful (although little English was spoken) and the rooms were clean when we arrived. They mopped the floor and changed linens daily in my room, which was spacious. The architecture was pleasing. There was a crack in the... More 

Was this review helpful? Yes
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review

Thanks for your comments They are very useful for us as we continue in a stage of remodeling and all comments are indispensable for the growth of our company we are working each day for improve all our areas sincerely Hotel Best Western Real de Puebla More 

The Netherlands
Top Contributor
108 reviews 108 reviews
52 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed April 22, 2013

This is a dirty old hotel. In the lobby chairs where large cracks in it. The carpet in the room was so dirty that we did not dare to walk with our bare feet. The carpet was black at the edges. We have our shoes / slippers but so jealously maintained. The breakfast was not much to write about. A... More 

Was this review helpful? Yes 1
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review

Dear guest appreciate your comment is invaluable to us and this makes us grow as a company I want to tell you that our hotel soon will go into remodeling the benefit of our customers we apologize with you for all the incidentes during your stay sincereley Hotel Best Western Real de Puebla More 

Antalya, Turkey
Top Contributor
66 reviews 66 reviews
33 hotel reviews
89 helpful votes 89 helpful votes
1 of 5 stars Reviewed January 5, 2013 via mobile

Aside from having an hotel that is falling on pieces and has a half star standard if exists, reception staff even being kind, they ignore your petitions in advance. I requested a room facing the street because I needed a lighted room and instead they sent us to the darkest, smallest, oldest, coldest and worst room I've ever stayed in.... More 

Was this review helpful? Yes 2
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review

Dear Guest we appreciate your positive and negative comments as this makes us grow as a company I want to tell you that our actual Hotel Best Western Real de Puebla soon will enter larger remodeling for customer benefits I want to apologize for the inconveniences you had during your stay and a chance later sincerely Linda Luciano jefe de... More 

Lima, Peru
Top Contributor
96 reviews 96 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed November 13, 2011

Even though it claims to be a "four stars hotel", I would say they don't even have one, nice zone but the hotel was so bad it makes you cry, poor rooms, awful service, ancient infrastructure, definetly not a choice to make.

Was this review helpful? Yes 1
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review

Dear Guest appreciate your positive and negative comments as this makes us grow as a company I want to tell you that our actual Hotel soon to enter larger remodeling customer benefits I want to apologize for the inconveniences you had during your stay and a chance later sincerely Linda Luciano Hotel Best Western Real de puebla More 

Fort Myers, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 24, 2011

The room #438 king size was the dirtiest that I have ever seen. The shower was nasty and when turn on the water was spreading all over out the shower even going directly to the electricity outlet, I was with my kids and making sure they never touched even get closed to the electricity outlet of the bathroom. Even they... More 

Was this review helpful? Yes
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review

Dear Guest appreciate your positive and negative comments as this makes us grow as a company I want to tell you that our actual Hotel soon to enter larger remodeling customer benefits I want to apologize for the inconveniences you had during your stay and a chance later sincerely Hotel Best Western Real de Puebla More 

Brampton, Canada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 9, 2011

Terribly maintained, first room smelled like sewage, fans were vibrating so badly the lamp was going to fly off. Refused room, next room was better, but fan was also useless. Family's vehicle was broken into right in front of hotel and bags were stolen. Staff didn't seem the least interested in what had happened.

Was this review helpful? Yes 1
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review

Dear Guest appreciate your positive and negative comments as this makes us grow as a company I want to tell you that our actual Hotel soon to enter larger remodeling customer benefits I want to apologize for the inconveniences you had during your stay and a chance later sincerely Linda Luciano jefe de recepcion Hotel Best Western Real de Puebla More 

Allen Park, Michigan
1 review
2 of 5 stars Reviewed March 3, 2011

the mattress is not sleepable the hotel was overpriced for the condition of the room both mornings the noise was loud

Was this review helpful? Yes
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review

Dear Guest appreciate your positive and negative comments as this makes us grow as a company I want to tell you that our actual Hotel soon to enter larger remodeling customer benefits I want to apologize for the inconveniences you had during your stay and a chance later sincerely Hotel Best Western Real de puebla More 

Raleigh, NC
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 28, 2010

I stayed at this hotel for the first time. Been to Puebla many times but never stayed in this part of town. The hotel is one block from Juarez Avenue which has dozens of great restaurants. Since I had decided not to rent a car this trip, I wanted to be able to walk to everything. It was a good... More 

Was this review helpful? Yes
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review

Dear Guest appreciate your positive and negative comments as this makes us grow as a company I want to tell you that our actual Hotel soon to enter larger remodeling customer benefits I want to apologize for the inconveniences you had during your stay and a chance later sincerely Hotel Best Western Real de Puebla More 

New York, NY
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 24, 2010

I was in Puebla with friends and needed rooms for a couple of nights. Our friend who lives there recommended Best Western because he assumed that since it's an American brand, it would be decent. Boy was he wrong. Our rooms felt so old, unclean, and dated. Wish I'd taken a picture of the room and bathroom so you can... More 

Was this review helpful? Yes
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review

Dear Guest appreciate your positive and negative comments as this makes us grow as a company I want to tell you that our actual Hotel soon to enter larger remodeling customer benefits I want to apologize for the inconveniences you had during your stay and a chance later Sincerely Hotel Best Western Real de Puebla More 

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