We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 84 Puebla hotels

Santiago Hotel Puebla

Save
You added Santiago Hotel Puebla to your Saves list
3 Poniente No. 106, Puebla, Mexico
Hotel amenities
Santiago Hotel Puebla
Ranked #23 of 84 Hotels in Puebla
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Puebla
Check In Check Out
Write a Review

37 reviews from our community

Traveler rating
    12
    18
    5
    0
    2
See reviews for
4
18
4
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (37)
  • Mar-May only
    (10)
  • Jun-Aug only
    (10)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (7)
All months
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This a gem of a hotel in a magical Mexican city! very basic, but clean with very helpful staff. The only downside is the noise from the main square during a festival, but that would not stop me from staying there again. Perfect location for exploring the city. Suitable for singles, couples, families. mostly Mexican tourists staying there.

Was this review helpful? Yes
Orange County, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 8, 2014

This hotel was recommended by a family member who travels to Puebla often. It was just as the reviews reported: clean, nicely maintained, courteous staff and fabulous location to the Zocalo. It was within a short walk of shops and restaurants with tables and umbrellas for doing nothing but eat and watch. Because it was September (independence month from Spain),... More

Was this review helpful? Yes
Ashbourne, Ireland
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 15, 2014

Superb hotel located in the city center of Puebla. On top of the great location, the hotel has superb beds, clean and friendly staff that were always willing to help you and accommodate wherever requests you have. Is less than a minute walk to the main plaza and you can literally look at the Puebla's cathedral from the hotel entrance.... More

Was this review helpful? Yes 1
Ontario
Contributor
14 reviews 14 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 7, 2013

Hotel Santiago is an immaculate,smoke free hotel situated in Puebla's historic centre. Our room was airy and spacious near the rooftop patio that overlooked the cathedral and part of the zocalo. Very reasonable rates, excellent housekeeping and reception staff.

Was this review helpful? Yes
Vancouver, Canada
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 22, 2012

We really loved our short stay in Puebla so this might color our opinion of the hotel too. You simply could not ask for a better hotel location. If you found out of the window <grin> you would land right in the heart of the city. Half a block away and around the corner is a nice strip of restaurants... More

Was this review helpful? Yes 2
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 21, 2012

My husband had work 2 times a year in puebla,we always book this hotel one;because its downtown(directly in front of the catedral),so you can walk and find everything you need from a convenience store(7eleven its 24 hrs open and its just arround the corner),restaurants,bars,plaza,internet cafe etc.two;because of the price its really affordable u can waste you complete day and you... More

Was this review helpful? Yes 1
Rochester, Minnesota, United States
Top Contributor
95 reviews 95 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 20, 2012

My husband and I arrived in Puebla without reserving a hotel. We went around to numerous hotels around the historic center and they all ranged in price from $80 to $150 US dollars per night. The Hotel Santiago was only half a block from the cathedral and was $45 per night! The staff was very friendly and helpful. Our room... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 21, 2012 via mobile

This is not a fancy hotel, although the lobby looks like it might be. But the rooms are clean, and the bathroom is fairly large and clean. The beds are a little hard, and the bedding is clearly budget quality. Also, a "matrimonio" bed seemed to be a double, I am pretty sure it wasn't a queen. You have the... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 6, 2011 via mobile

Everything's was fine tell I was going to sleep and I was checking out the blankets I found white crusty I dont know what with hairs and it look like some had wiped they're nose on it this all was on 2 separate blankets...just smell them and you'll understand. Pillows had long hair on the other side of pillow. Not... More

Was this review helpful? Yes 1
Seoul, South Korea
Top Contributor
75 reviews 75 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed July 29, 2011 via mobile

We made a reservation at the Santiago for the in-laws and ourselves two weeks in advance. Despite a confirmation and assurance that the two rooms - specifically, their last queen room and almost last "sencilla" room, when we arrived, they claimed not to have such a reservation and then ignored us. We had to ask for hotel recs before they... More

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Santiago Hotel Puebla? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Santiago Hotel Puebla

Address: 3 Poniente No. 106, Puebla, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Number of rooms: 262

9 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (3)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay