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Presidente InterContinental Puebla

#14 of 88 Hotels in Puebla
Certificate of Excellence
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Avenida Hermanos Serdan No 141, Colonia Amor, Puebla 72140, Mexico
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Presidente InterContinental Puebla
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276 Reviews from our TripAdvisor Community

Traveler rating
    117
    93
    39
    18
    9
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42
47
10
144
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The hotel looks very beautiful, the "Ensalada del Chef" is a meal you don't want to miss and the service is great. People are so friendly and they go out of their way to treat you as best as possible, but the INTERNET is SUPER SLOW or gets disconnected very often. I don't understand how a hotel such as this... More 

Was this review helpful? Yes
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest Thank you for your comments, we take very seriously this information and for that reason Our IT Manager is already working with the internet in order to deliver a better service. Let me offer you an apologize and I would like to contact you in order to offer you a better experience with us. More 

San Diego, California
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one of the best hotels that I have stayed at anywhere. It is a classic property in its architecture and art and it is very well maintained. The staff are friendly and helpful and make you feel welcome. Everything about this hotel is classy. I highly recommend it when staying in Puebla for business or pleasure.

Was this review helpful? Yes
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest Thank you for your recommendations, it is a pleasure to know that you enjoyed our facilities and the staff was friendly and helpful with you. We hope to have the opportunity to welcome back you soon in this your house. Excellent Day More 

Orange, California
Top Contributor
60 reviews 60 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This time I had a room facing the side street. Probably because I got a better rate booking through expedia. I think the rooms facing the courtyard or garden are nicer. Still, the sleep quality is great, beds are nice, staff is friendly. is a very good place to stay when you visit Puebla for business. Breakfast is really nice,... More 

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GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Miss Ceci thank you for share your comments with us. It is a pleasure to know that you enjoyed our food, rooms and the staff was great with you. Also, thank you for your recommendations. We hope to have the pleasure to welcome you back soon More 

Prague, Czech Republic
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Pool in the centre and good food, however located in the remote area. Rooms clean and spacious, however noisy route close to hotel makes impossible to leave window open. European standard electric plug is not available even in the bathroom.

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GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest thank you for sharing your comments, it is a pleasure to know that enjoyed our restaurants and the service was good. Regarding the European standard electrical plug we have special adapter in the hotel only you need to request it to front desk. We hope to have the pleasure to welcome you back soon. More 

New York City, New York
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 7, 2015

This was a hotel we chose for our one night stay in Puebla. The hotel is located in the historic colonial Mexico. It's a short taxi ride to downtown Puebla and to Cholula, that was our main reason to travel to Puebla. This hotel has a beautiful Concierge Lounge, an outdoor swimming pool, well kept rooms. We got an upgrade... More 

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GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for share your comments with us. It is a pleasure to know that your stay was very nice and you enjoyed all our facilities and restaurants. We will to share all your comments in order to follow offering unforgettable experiences. We hope to have the pleasure to welcome back you soon. More 

Buenos Aires, Argentina
1 review
5 of 5 stars Reviewed March 26, 2015

It is a very beautiful building with a nice architecture, with many wonderful art pieces. The staff is very friendly. Very clean and tastefully equipped rooms. Beautiful swimming pool. Very complete and 24-hours open gym. It is a pleasure to stay in this hotel. I would highly recommend this hotel to any visitor of the city of Puebla.

Was this review helpful? Yes
GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

Dear miss Claudina Thank you for to share your InterContinental experience, it is a pleasure to know that the building is nice for you, the staff was friendly and you enjoyed our facilities and rooms. We hope to have the opportunity to welcome back you soon More 

Mexico City, Mexico
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 2, 2015

Every time we go to Puebla, we always stay after we tried several hotel in Puebla. Because they have a nice and cozy room. Additionally, now we knew they allow small pet, which will be charged 120 US. It is a little expensive but it's nice to be with our dog. We stayed presidential suite. That has a king size... More 

Was this review helpful? Yes 1
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for share your comments with us it is a pleasure that your stay was quiet and comfortable. thank you for the recommendations. It will be a pleasure to welcome you back soon in this your house. More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 13, 2015

Very professional and freindly service desk. A hotel with very good rooms and pool. Also a very good gym available. rooms a very big and clean. a good point to start some activites in Puebla - the bar is always not crowdy - the restaurant and breakfast buffet is very good Every time again beeing in Puebla !

Was this review helpful? Yes
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear guest thank you for share your comments with us, it is a pleasure to know that you enjoyed your stay with us and. I will share your comments with the staff in order to continue offering unforgettable experiences. We hope to have the opportunity to welcome you soon More 

Rotterdam, The Netherlands
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 3, 2015

As one can expect from the Intercontinental hotels, a very clean hotel with great service. Rooms are nice and large enough. Heated swimming pool is large enough and has sundeck chairs to relax. Hotel bar has a nice atmosphere and cocktails are well-prepared. Taxi to the city centre is around 60 pesos and takes about 10-15 minutes. Good thing is... More 

Was this review helpful? Yes
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Thank you for shared your comments with us, it is a pleasure to know that you enjoyed our facilities and you had the opportunity to visit the centre of Puebla as you mentioned we are not there, but actually we have several roads to arrive to the touristic areas. We hope to welcome you back soon More 

Navarro, California, United States
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 17, 2015

I was here for Christmas 2014 while driving through Mexico. I love this hotel with its just so compfy beds and immaculately clean rooms. The food was superbly delivered and I had an excellent stay.The outdoor pool was heated and large enough for swimming laps.

Was this review helpful? Yes 1
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear Mr Jens thank you for share your comments with us. it is a pleasure to know that your stay with us was comfortable. We hope to have the pleasure to welcome you back soon. Have a nice day More 

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