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Presidente InterContinental Puebla

#17 of 91 Hotels in Puebla
Certificate of Excellence
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Avenida Hermanos Serdan No 141, Colonia Amor, Puebla 72140, Mexico
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Presidente InterContinental Puebla
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349 Reviews from our TripAdvisor Community

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Tel Aviv, Israel
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed there during the weekend with some friends and I can only praise everything: the hotel staff, the spotless cleanliness and the pampering comfort of room & bed linen. Ah! The vulcan view from the window is spectacular. Great hotel, would definitely come back as Puebla is really enchanting.

Helpful?
Thank Alegriabp
PedroArostegui, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest it is a pleasure to know that your stay was excellent, the staff was friendly and you enjoyed our rooms. The next time remember us regarding the volcano view in order to assign you in the same room. will be a pleasure to welcome you back in this your house. Excellent Day More 

Beaumont, Texas
2 reviews
2 of 5 stars Reviewed January 2, 2016 via mobile

If you are looking for good service do not stay in this hotel. We book our stay from December 23 through January 3 rd but we had to leave earlier because of the worst service ever. The room service was the worst you could not reach them and their excuse was that the hotel was full , the front desk... More 

Helpful?
Thank Liv1957
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest Thank you for sharing your comments with us, Let me to offer you an apologize that you had during your stay. I will share this comments with my staff and Managers in order to take actions to avoid this kind of situations. We hope to have te opportunity to welcome you back soon in this your house and... More 

Detroit, MI
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 19, 2015

This is a very nice hotel in Puebla. I stayed in an executive level room and found it to be spacious, clean and very nicely appointed. The service is great. I had a chance to visit the spa, which was wonderful. Great services in a beautiful and calming environment. The hotel is about a ten minute taxi ride to downtown,... More 

Helpful?
Thank Lynn-MI
GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for sharing your comments regarding your stay in Presidente InterContinental Hotel, It is a pleasure to know that you enjoyed our facilities like our SPA and you enjoyed the beautiful places that Puebla has for you. We hope to have the pleasure to welcome you back soon in this your house. Excellent Day. More 

San Miguel de Allende, Guanajuato, Mexico
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 18, 2015

This hotel is located very close to everything. Only a short cab ride (40 pesos) to the Centro/Zocolo and about 10 min. to Pyramids. They provided us a driver to take us there and he was a complete joy and very knowledgeable. Spoke English and Spanish. The staff at the hotel was wonderful and VERY accommodating, The Room service was... More 

Helpful?
Thank Valerie J
GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Miss Valerie thank you for sharing your comments with us regarding your stay in Presidente InterContinental Hotel, It is a pleasure to know that your stay was great. We will to share this comments with the staff and specifically to Nestor in order to follow offering unforgettable experiences.We hope to have the pleasure to welcome you back soon in... More 

Hong Kong, China
Level Contributor
84 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed December 12, 2015 via mobile

I had to stay one night at Presidente InterContinental hotel in Puebla and my overall impression is very good. This hotel is very well maintained and managed. Staff is very professional looking well after the guests. My room was very comfortable, quiet with a big shower. This hotel is good value for money. I would recommend it.

Helpful?
Thank LM009
GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for sharing your comments regarding your stay with us, it is a pleasure to know that your stay was good and the staff was helpful and friendly with you. also thank you for your recommendations, we hope to have the pleasure to welcome you back soon in this your house. Excellent Day. More 

Cuernavaca, Mexico
Level Contributor
8 reviews
5 of 5 stars Reviewed November 28, 2015 via mobile

A short weekend vacation started at the door The doorman Nestor was friendly and ever helpful, the restaurants, lobby and rooms were luxurious, every staff member made you feel like a star. Thank you to all at the Presidente.

Helpful?
Thank Joel L
GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for sharing your comments with us. It is a pleasure to know that your stay was great. We will share your comments with Nestor our doorman in order to follow offering excellent service and like example with the rest of the staff. We hope to have the pleasure to welcome you back soon in this your... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 2, 2015 via mobile

I stayed at the Intercontinental Puebla with my family for the Day of Death weekend. Staff at the front desk is very friendly and effective. I am an IHG platinum member and I was granted an upgrade to the club floor where we had free breakfast every day. The room was spacious with modern furniture. The pool area is nice... More 

Helpful?
Thank Luis G
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear guest thank you for sharing your comments with US. It is a pleasure to know that you and your family enjoyed our facilities. Thank you for your loyalty to our Brand IHG Rewards Club. We already are taking actions with our Housekeeping Manager about our hair dryers. We hope to have the pleasure to welcome you back soon in... More 

Chattanooga, Tennessee
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 27, 2015

The InterContinental Presidente hotel is a very nice hotel for a reasonable price. I was upgraded to the 3rd floor and they offer complimentary food and wine from 6 pm to 11 pm on the 3rd floor area that overlooks the fantastic lobby. The lobby is a sight to see. You would think you're staying in a much more expensive... More 

Helpful?
1 Thank David C
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear Mr David Thank you for sharing your comments with our friends of tripadvisor, It is a pleasure to know that your stay with us was good and you enjoy our facilities. We hope to have the pleasure to welcome you back soon in this your house. Excellent Day More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 21, 2015

I have been in Presidente Intercontinental Puebla several times because of my work. I use to go there one week every 2 months. I am so pleased to tell you that every time I arrive, they call me by my last name and they always give me their best service with a nice smile. I have been in different hotels... More 

Helpful?
1 Thank veronica z
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear Miss Veronica thank you for share your comments with us, it is a pleasure to know that our staff is always agreeable with you. Thank you for your loyalty to our Hotel. We hope to have the pleasure to welcome you back soon in this your house. Excellent Day. More 

2 reviews
1 of 5 stars Reviewed September 16, 2015

When I arrived here, I was impressed by the lobby.... unfortunately, I wish giving the hotel rooms 0 stars was an option. Yes, I said rooms.. I had the opportunity to see more than one room during my stay as my door would stop locking, at random. When I had to change rooms, it took staff over an hour to... More 

Helpful?
Thank tbag3
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear guest thank you for to share your comments. Let me to offer you an apology for all the inconveniences that you had during your stay. I already took actions with the managers of the departments involved, in order to improve the service and our rooms. We hope to have the opportunity to welcome you back soon and prove our... More 

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