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All 82 Puebla hotels

Presidente InterContinental Puebla

4.0 of 5 Hotel   |   Avenida Hermanos Serdan No 141, Colonia Amor, Puebla 72140, Mexico
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Ranked #13 of 82 Hotels in Puebla
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed August 25, 2014
Cafeterito Veracruz, Mexico
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205 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Veracruz, Mexico
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 25, 2014

I just recently stayed here as an Intercontinental hotel brand. I used to stay here in the past when it was a Crowne Plaza and even before when it was Gran Hotel del Alba. I think now is better than when it was a Crowne Plaza for sure but I guess I am not the only one to say that... More

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GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Thank you so much for taking the time to share your comments with us. Is a pleasure that you remember our Don Paco restaurant your comments about it will be comunicated with our Food and Beverage Manager. We truly appreciate your kind comments regarding our Bar service, staff and location. Let me offer you an apologize for the inconveniences with... More

Heidelberg, Germany
Top Contributor
58 reviews 58 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 2, 2014

The Hotel was a very good place to stay at in Puebla. The Hotel was really worth being part of the group. The pool was clean the garden very good. Just the Gym was a bit dated and old fashioned ! The rooms spacious and well maintained. The breakfast was good, I wish there would have been any English newspaper.

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GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Let me thank you for taking the time to share these positive comments with us. I am glad to read that you enjoyed our pool, rooms and restaurants. We hope to have the opportunity to welcome you on many future occasions. More

Cartagena, Colombia
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 8, 2014

Had to travel to Puebla on a business trip , and my associate suggested this hotel . Clearly it's one of the best hotels in Puebla . Has a wonderful pool and the rooms have been refurnished with really good mattresses and top of the line lining , but the service was pretty bad . The guys at front desk... More

Was this review helpful? Yes 2
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

I would like to express my gratitude for the time you have taken to share this comment with all Trip advisor readers. In order to avoid the inconveniences with our front desk staff we will take actions and let me offer you an apologize. We hope to have the opportunity to welcome you in a near future. More

Miami Beach, Florida
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 8, 2014

The building and decoration are beautiful. Typical elements of the area combine with classical design. The service is top notch and the restaurants are fantastic. The concierge gives the best recommendations. Do not hesitate to ask for restaurant recommendations. Each one recommends was better than the one before... And each one was unique. Would not hesitate to come back!

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GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review
Google Translation

Estimado Huésped muchas gracias por compartir sus comentarios con nuestros amigos de tripadvisor es un gusto saber que la decoración... More

Atlanta
Top Contributor
367 reviews 367 reviews
83 hotel reviews
226 helpful votes 226 helpful votes
3 of 5 stars Reviewed June 6, 2014

This hotel is very tired. The rooms are antiquated and not 100% functional. My air conditioner was not working and after 6 requests the until was repaired. It was very difficult to get anyone to advise me of what the real problem was and when it would be repaired.The first night the veranda door had to be left opened.The biometric... More

Was this review helpful? Yes 1
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Thank you for taking the time to share your comments with us. We appreciate your comments regarding our staff and breakfast buffet We will take actions with our maintenance departament and housekeeping departament. We take every comment very seriously. Please accept our sincerest apologies. We sincerely hope to have the chance to welcome you back in the near future More

Mexico City, Mexico
Top Contributor
168 reviews 168 reviews
71 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 12, 2014

The building and the interiors are impressive. Service good and food likewise. The Executive Room feels like a museum, with a great ceiling and art Works all over the place, as well as the rest of the hotel. Location also very good. Very recommendable.

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GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

I am very grateful for your comments. It is a true honor to know that you enjoyed our facilities our club intercontinental. Our daily goal is to make our guest feel comfortable. We are looking forward to make every experience memorable. More

Monterrey, Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2014

This hotel it's like another Historic Site in Puebla, their rooms are great, staff is always attentive to customers needs. The hotel location is great, and within the hotel you have restaurants, SPA, pool, gym, etc It's my place to stay in Puebla.

Was this review helpful? Yes
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Thank you so much for your comments and for taking the time to share your experience with us. It is truly pleasure to know that your stay with us was Oustanding and that you were pleased with facilities and service .Comments like yours are our inspiration to reach success and new achievements. All your comments will be taken in consideration... More

SoCal
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed April 1, 2014

I emailed my concerns to the hotel after checking out last week and I have still not heard anything back. I generally prefer to offer an opportunity for a Manager to respond to concerns before publicly posting them. 1. I left a tip for housekeeping in my room in the morning. I returned at 3:00 PM and the room was... More

Was this review helpful? Yes 1
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear Mr Taylor. Thank you for contacting us regarding your experience with the Intercontinental Presidente Puebla, you are one of our most important guests, and we greatly appreciate you taking the time to bring this matter to our attention. We are also very sorry for all the inconveniences the situation may have caused you. The feedback we receive enables us... More

Florianopolis, SC
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed March 19, 2014

We went to this hotel to relax and enjoy the "heated outdoor pool" as advertised by their website. By mistake to choose the hotel. COLD WATER in the pool and just promises to fix during our stay. PROS: Easy access location, Cleanliness, Architecture and Lobby, Free Valet Parking and Restaurants. CONS: Poor Service at Front Desk, Inability to solve problems... More

Was this review helpful? Yes 2
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Mr Struve Thank you for taking the time to share your comments with us. We truly appreciate your kind comments regarding our swimming pool. We will take actions with our maintenance departament We take every comment very seriously. Please accept our sincerest apologies. We sincerely hope to have the chance to welcome you back in the near future More

Grand Rapids, Michigan
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 14, 2014

I stayed at the hotel again during a recent business trip. I've stayed there several times in the past and have always found the hotel to be well maintain, secure and well staffed for full service. The hotel is located between the VW facility and the city center - both easily reached by cab or hotel shuttle. The hotel has... More

Was this review helpful? Yes
GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

Let me take this opportunity to thank you for your review and recommendations. I am very happy to know that your stay with us was great and enjoyable. Thank you for your kind comments regarding our staff quality service, I am sure that your tips are highly useful for our future guests. We will look forward to your next visit... More

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Additional Information about Presidente InterContinental Puebla

Address: Avenida Hermanos Serdan No 141, Colonia Amor, Puebla 72140, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range (Based on Average Rates): $
Hotel Class:4 star — Presidente InterContinental Puebla 4*
Number of rooms: 200
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Also Known As:
Presidente Intercontinental Puebla Hotel Puebla

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