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Presidente InterContinental Puebla

#11 of 87 Hotels in Puebla
Certificate of Excellence
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Avenida Hermanos Serdan No 141, Colonia Amor, Puebla 72140, Mexico
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Presidente InterContinental Puebla
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Presidente InterContinental Puebla
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267 reviews from our community

Traveler rating
    116
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    38
    18
    8
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139
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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New York City, New York
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a hotel we chose for our one night stay in Puebla. The hotel is located in the historic colonial Mexico. It's a short taxi ride to downtown Puebla and to Cholula, that was our main reason to travel to Puebla. This hotel has a beautiful Concierge Lounge, an outdoor swimming pool, well kept rooms. We got an upgrade... More 

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GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for share your comments with us. It is a pleasure to know that your stay was very nice and you enjoyed all our facilities and restaurants. We will to share all your comments in order to follow offering unforgettable experiences. We hope to have the pleasure to welcome back you soon. More 

Buenos Aires, Argentina
1 review
5 of 5 stars Reviewed 3 weeks ago

It is a very beautiful building with a nice architecture, with many wonderful art pieces. The staff is very friendly. Very clean and tastefully equipped rooms. Beautiful swimming pool. Very complete and 24-hours open gym. It is a pleasure to stay in this hotel. I would highly recommend this hotel to any visitor of the city of Puebla.

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GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

Dear miss Claudina Thank you for to share your InterContinental experience, it is a pleasure to know that the building is nice for you, the staff was friendly and you enjoyed our facilities and rooms. We hope to have the opportunity to welcome back you soon More 

Mexico City, Mexico
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 2, 2015

Every time we go to Puebla, we always stay after we tried several hotel in Puebla. Because they have a nice and cozy room. Additionally, now we knew they allow small pet, which will be charged 120 US. It is a little expensive but it's nice to be with our dog. We stayed presidential suite. That has a king size... More 

Was this review helpful? Yes 1
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for share your comments with us it is a pleasure that your stay was quiet and comfortable. thank you for the recommendations. It will be a pleasure to welcome you back soon in this your house. More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 13, 2015

Very professional and freindly service desk. A hotel with very good rooms and pool. Also a very good gym available. rooms a very big and clean. a good point to start some activites in Puebla - the bar is always not crowdy - the restaurant and breakfast buffet is very good Every time again beeing in Puebla !

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GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear guest thank you for share your comments with us, it is a pleasure to know that you enjoyed your stay with us and. I will share your comments with the staff in order to continue offering unforgettable experiences. We hope to have the opportunity to welcome you soon More 

Rotterdam, The Netherlands
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 3, 2015

As one can expect from the Intercontinental hotels, a very clean hotel with great service. Rooms are nice and large enough. Heated swimming pool is large enough and has sundeck chairs to relax. Hotel bar has a nice atmosphere and cocktails are well-prepared. Taxi to the city centre is around 60 pesos and takes about 10-15 minutes. Good thing is... More 

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GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Thank you for shared your comments with us, it is a pleasure to know that you enjoyed our facilities and you had the opportunity to visit the centre of Puebla as you mentioned we are not there, but actually we have several roads to arrive to the touristic areas. We hope to welcome you back soon More 

Navarro, California, United States
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 17, 2015

I was here for Christmas 2014 while driving through Mexico. I love this hotel with its just so compfy beds and immaculately clean rooms. The food was superbly delivered and I had an excellent stay.The outdoor pool was heated and large enough for swimming laps.

Was this review helpful? Yes 1
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear Mr Jens thank you for share your comments with us. it is a pleasure to know that your stay with us was comfortable. We hope to have the pleasure to welcome you back soon. Have a nice day More 

Sao Paulo, SP
1 review
5 of 5 stars Reviewed December 31, 2014

The hotel is very modern and clean. And the staff is always there to help. It was a great surprise. The room is very spacious and clean and the bathroom is really good. Also, there is an Alfredo di Roma at the Lobby, you couldn't ask for more! :)

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GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear guest thank you for share your comments with us, It is a pleasure to know that you enjoyed your stay and our staff was friendly. We hope to have the opportunity to welcome you back soon. Have an excellent New Year 2015 More 

New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 27, 2014

Positives: - Reasonably comfortable - Most services you would expect in an Intercontinental Hotel - Nice high pressure shower Negatives: - Very slow internet, particularly in the evenings - They insist on valet parking even though the guests can access the parking area on their own. This results in a time-wasting chaotic jam. Proper traffic planning is needed.

Was this review helpful? Yes
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

dear guest thank you for share your comments with us, regarding our rooms and showers it is a pleasure that you enjoyed our facilities. in other hand regarding our internet and parking we already talked in both cases with our Systems Manager and our Security Manager. We hope to have the opportunity to welcome you back soon. Have a nice... More 

Mexico City, Mexico
Top Contributor
90 reviews 90 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 27, 2014

Writing this from the club floor. Amazing property. The lobby is graced by the huge glass over it. The room is clean, with sound proof windows. The hotel is well maintained. Not perfect but the general ambiance is great. I congratulate management everything seems to be working so far. Luigi forestieri Ihg gold member. Former ambassador

Was this review helpful? Yes
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear guest thank you for share your experience with us, it is a pleasure to know that you enjoyed the rooms and that your liked our facilities. We hope to have the pleasure to welcome you back again in this your house. Have an excellent day a very happy new year More 

Chattanooga, Tennessee
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 18, 2014

I rated this hotel 3 stars because the WIFI is very spotty and there is almost a complete lack of English television stations. Also, the hotel has no restaurants or stores nearby; unless you plan to drive around Puebla you will be relegated to the hotel's expensive restaurants and shops with a limited menu for American tastes. The WIFI on... More 

Was this review helpful? Yes 1
GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for share your comments with us. I would like to offer you an apologize for the inconvenience that you had with the WIFI and the Television Channels in English. We already talked with our Systems Manager about that. Also, we shared your comments with the staff regarding our rooms and doorman. We hope to have the... More 

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