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All 81 Puebla hotels

Presidente InterContinental Puebla

4.0 of 5 Hotel   |   Avenida Hermanos Serdan No 141, Colonia Amor, Puebla 72140, Mexico
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74%
Ranked #13 of 81 hotels in Puebla
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed June 8, 2014
Thegastrojudge Cartagena, Colombia
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196 people have reviewed this hotel

Traveler rating
    79
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Cartagena, Colombia
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 8, 2014

Had to travel to Puebla on a business trip , and my associate suggested this hotel . Clearly it's one of the best hotels in Puebla . Has a wonderful pool and the rooms have been refurnished with really good mattresses and top of the line lining , but the service was pretty bad . The guys at front desk... More

Was this review helpful? Yes 2
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

I would like to express my gratitude for the time you have taken to share this comment with all Trip advisor readers. In order to avoid the inconveniences with our front desk staff we will take actions and let me offer you an apologize. We hope to have the opportunity to welcome you in a near future. More

Miami Beach, Florida
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 8, 2014

The building and decoration are beautiful. Typical elements of the area combine with classical design. The service is top notch and the restaurants are fantastic. The concierge gives the best recommendations. Do not hesitate to ask for restaurant recommendations. Each one recommends was better than the one before... And each one was unique. Would not hesitate to come back!

Was this review helpful? Yes
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review
Google Translation

Estimado Huésped muchas gracias por compartir sus comentarios con nuestros amigos de tripadvisor es un gusto saber que la decoración... More

Atlanta
Top Contributor
332 reviews 332 reviews
77 hotel reviews
207 helpful votes 207 helpful votes
3 of 5 stars Reviewed June 6, 2014

This hotel is very tired. The rooms are antiquated and not 100% functional. My air conditioner was not working and after 6 requests the until was repaired. It was very difficult to get anyone to advise me of what the real problem was and when it would be repaired.The first night the veranda door had to be left opened.The biometric... More

Was this review helpful? Yes 1
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Thank you for taking the time to share your comments with us. We appreciate your comments regarding our staff and breakfast buffet We will take actions with our maintenance departament and housekeeping departament. We take every comment very seriously. Please accept our sincerest apologies. We sincerely hope to have the chance to welcome you back in the near future More

Mexico City, Mexico
Top Contributor
161 reviews 161 reviews
68 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed May 12, 2014

The building and the interiors are impressive. Service good and food likewise. The Executive Room feels like a museum, with a great ceiling and art Works all over the place, as well as the rest of the hotel. Location also very good. Very recommendable.

Was this review helpful? Yes
GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

I am very grateful for your comments. It is a true honor to know that you enjoyed our facilities our club intercontinental. Our daily goal is to make our guest feel comfortable. We are looking forward to make every experience memorable. More

Monterrey, Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2014

This hotel it's like another Historic Site in Puebla, their rooms are great, staff is always attentive to customers needs. The hotel location is great, and within the hotel you have restaurants, SPA, pool, gym, etc It's my place to stay in Puebla.

Was this review helpful? Yes
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Thank you so much for your comments and for taking the time to share your experience with us. It is truly pleasure to know that your stay with us was Oustanding and that you were pleased with facilities and service .Comments like yours are our inspiration to reach success and new achievements. All your comments will be taken in consideration... More

SoCal
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed April 1, 2014

I emailed my concerns to the hotel after checking out last week and I have still not heard anything back. I generally prefer to offer an opportunity for a Manager to respond to concerns before publicly posting them. 1. I left a tip for housekeeping in my room in the morning. I returned at 3:00 PM and the room was... More

Was this review helpful? Yes 1
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Dear Mr Taylor. Thank you for contacting us regarding your experience with the Intercontinental Presidente Puebla, you are one of our most important guests, and we greatly appreciate you taking the time to bring this matter to our attention. We are also very sorry for all the inconveniences the situation may have caused you. The feedback we receive enables us... More

Florianopolis, SC
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 19, 2014

We went to this hotel to relax and enjoy the "heated outdoor pool" as advertised by their website. By mistake to choose the hotel. COLD WATER in the pool and just promises to fix during our stay. PROS: Easy access location, Cleanliness, Architecture and Lobby, Free Valet Parking and Restaurants. CONS: Poor Service at Front Desk, Inability to solve problems... More

Was this review helpful? Yes 2
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review

Mr Struve Thank you for taking the time to share your comments with us. We truly appreciate your kind comments regarding our swimming pool. We will take actions with our maintenance departament We take every comment very seriously. Please accept our sincerest apologies. We sincerely hope to have the chance to welcome you back in the near future More

Grand Rapids, Michigan
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 14, 2014

I stayed at the hotel again during a recent business trip. I've stayed there several times in the past and have always found the hotel to be well maintain, secure and well staffed for full service. The hotel is located between the VW facility and the city center - both easily reached by cab or hotel shuttle. The hotel has... More

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GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

Let me take this opportunity to thank you for your review and recommendations. I am very happy to know that your stay with us was great and enjoyable. Thank you for your kind comments regarding our staff quality service, I am sure that your tips are highly useful for our future guests. We will look forward to your next visit... More

Fayetteville, Arkansas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 10, 2014

The best room service Iv'e ever eaten at a hotel. We enjoyed the last night of our trip relaxing at the Intercontinental. I enjoyed the gym while my girlfriend had a nice massage at the Spa. It was raining so we didn't use the pool, but it looked nice. The room was nice and the bed was super comfortable.

Was this review helpful? Yes
GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

Thank you for taking the time to share your experience at the Presidente Intercontinental Puebla. Kind words like yours are always welcome with great enthusiasm by our staff member We hope to have the chance to welcome you back on a future occasion More

Haarlem, The Netherlands
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 8, 2014

I was in the hotel on a business trip, hence I needed to use Wifi. There was availability but the connection was slow, it was impossible to do any work. The hotel it self feels quite old fashioned, and you if you want to get around, you need to walk great distances (from your room to restaurant) The service and... More

Was this review helpful? Yes
GuillermoStankiewicz, General Manager at Presidente InterContinental Puebla, responded to this review

It was a pleasure to receive these complimentary comments about your recent stay with us, we want to offer you an apologize, we will be in touch with systems department to avoid this kind of inconvenience and offer you the service that you deserve for your next stay More

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Additional Information about Presidente InterContinental Puebla

Address: Avenida Hermanos Serdan No 141, Colonia Amor, Puebla 72140, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range (Based on Average Rates): $
Hotel Class:4 star — Presidente InterContinental Puebla 4*
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Also Known As:
Presidente Intercontinental Puebla Hotel Puebla

76 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Puebla #6 Business Hotel in Puebla #8 Romantic Hotel in Puebla
Hotel Class
Official Description (provided by the hotel)
Presidente InterContinental Puebla is located on the main road between Mexico’s most important port city of Veracruz and Mexico City. The hotel offers beautiful views of Popocatepetl and Iztaccihuatl volcanoes. For business delight in our close proximity to Finsa and Chachapa industrial parks and casual travellers will enjoy the area’s cultural centres. The hotel is just two miles from the Cultural Heritage of Humanity in historic downtown, and three miles to the magnificent Cholula archaeological zone. Hermanos Serdan International airport is an easy 15 mile car ride away ... more   less 
Number of rooms
200

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