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All 82 Puebla hotels

Hotel Casa de la Palma

3.5 of 5 Hotel   |   3 Oriente 217 | Centro Historico, Puebla, Mexico
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Hotel Casa de la Palma
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Ranked #27 of 82 Hotels in Puebla
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed August 1, 2014
lorepottter Mexicali, Mexico
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58 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The only access to many of the rooms on the second (and third?) floors is along a narrow walkway suspended above the courtyard, and there is no other egress or fire escape. Given that this is a very old house with lots of wood and wood furnishings, this is a serious fire risk that cannot possibly be up to code.... More

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Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 3, 2014

The hotel is very badly maintained. All the common areas are dusty. Our room has a strong smell to sylicon glue combined with sewage and coffee (coffee maket placed in the bathroom) (!). The shower was a disgrace, the lowest quality and during the night I couldn't get hot water. The shower flooded so my husband couldn't take a shower.... More

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Mexicali, Mexico
2 reviews
4 of 5 stars Reviewed August 1, 2014

This was the first time we traveled to Puebla, i found this hotel in trip advisor, i booked the suite, the place was easy to find, just one block from the zocalo, the people very helpful, the rooms bigs and rustic, i loved it. Era la primera vez que viajabamos a Puebla, y me encontre este hotel en trip advisor,... More

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Zurich, Switzerland
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 31, 2014

Two friends and me stayed there one night, each one in his own room. They seem all different and have their own decoration, spacious and clean. I stayed at the Casa de la Palma Boutique while my buddies stayed at the Casa de la Palma Traveler (next door). My room was very quite (Room No 204, "Suite Botero") and had... More

Was this review helpful? Yes 1
Bridgton, Maine
16 reviews 16 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 29, 2014

Believe me when I say it's all about "location"! This hotel was the perfect place for us to get to know Puebla. We were able to walk everywhere and return midday for a rest before heading out again for the evening. We chose a top floor room with a balcony and slept with the windows open every night. We got... More

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Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 26, 2014

We reserved four nights at this hotel at the 'booking' web site, based on the photos of the rooms that looked spacious and elegant. In reality, the hotel is shabby at best, decrepit and ill-maintained. Since we arrived late at night, we took a room, deciding in the morning that we had to find a better hotel for our stay... More

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San Diego, California
17 reviews 17 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 21, 2014

There are 2 hotels next to each other. I stayed at both of them on different nights. I actually bounced back and forth between Puebla and some other cities during a couple of weeks so I stayed in 4 different rooms at the 2 places depending on what was available and the best value. Every one of them had it's... More

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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2014

Only have good things to say! - Polite, understanding staff at front desk, all of whom spoke English (just a bit of a bonus, saved us fumbling with our limited Spanish). - Huge, clean room and bathroom off a beautiful courtyard. Bed was very comfortable. - Perfect location, just off the Zocalo. - The cost of the room was exceptionally... More

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Top Contributor
66 reviews 66 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 6, 2013 via mobile

I didn't realize that there were two very different hotels of the same name next to each other. Reading these reviews, it's clear that my travel companions and I stayed at the "lesser" of the two: the one on the left, as you face the hotels. In our room, you entered the room through the bathroom -- yes, you open... More

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Los Angeles, California
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed October 17, 2013

the local location is very good, you have restaurants close with economic and rich meal, the place is very clean the personnel is friendly, the room has a very good decoration I felt in a museum, and the window an impressive sight.

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Additional Information about Hotel Casa de la Palma

Address: 3 Oriente 217 | Centro Historico, Puebla, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Casa de la Palma 3.5*
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Also Known As:
Casa De La Palma Hotel Puebla

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